MINI of Stevens Creek
4201 Stevens Creek Blvd , Santa Clara CA 95051-6937 • Toll Free: (866) 750-0160 • Service: (888) 208-4708
Motorers' Opinions
What Does Our Rating Mean?

It’s an honest and unedited measure of how well we’re doing, according to actual customers who’ve done business with us in the past few months.

Our dealership’s rating is based on information collected from our customer satisfaction surveys conducted by MINI USA for new car sales and service transactions over the last 90 days, by an independent, third-party company. Neither MINI USA nor any MINI Dealers can alter the ratings or comments.

Click here for more information.

Sales Rating 4.8
  •   5.0
      –   Michael & Brenda A., Sparks, NV May 14, 2012
  •   5.0
    "This was the best experience I have ever had buying a new car. Christy M. was fantastic: friendly, easy going and very informative!"   –   Angela L., Santa Cruz, CA May 14, 2012
  •   5.0
      –   MINI Owner, Palo Alto, CA May 14, 2012
  •   4.5
      –   MINI Owner, Ben Lomond, CA May 14, 2012
  •   5.0
    "Buying a mini from MINI of Stevens Creek was the easiest vehicle purchase of my life."   –   MINI Owner, San Jose, CA May 12, 2012
  •   5.0
    "Awesome, easy process. Carol was fantastic."   –   Jason K., San Mateo, CA May 11, 2012
  •   5.0
      –   Kathleen H., Ridgecrest, CA May 8, 2012
  •   4.5
      –   Jason L., Fremont, CA May 8, 2012
  •   4.5
    "I have been having a problem when driving on the freeway. It seems like it will not go into a gear and hesitates."   –   Kelly C., SAN JOSE, CA May 7, 2012
  •   5.0
    "Michael was super helpful and nice. He explain thoroughly what a mini cooper is. I had gone to a mini cooper dealership before coming to this Steven's Creek and the guy there was horrible at helping out. He seem to not care at all. Although this dealership was closer to my hometown, due to his lack of customer service, I walked out and drove all the way to Steven's Creek. I'm truly glad I did because Michael made my first time buying a car a wonderful experience."   –   Mai X., Fresno, CA May 7, 2012
  •   5.0
      –   MINI Owner, Capitola, CA May 7, 2012
  •   5.0
      –   Raymond C., Castro Valley, CA May 7, 2012
  •   5.0
      –   Yanling C., Marina, CA May 6, 2012
  •   5.0
      –   Daniel M., Mountain View, CA May 6, 2012
  •   5.0
      –   Julie T., Moss Beach, CA May 6, 2012
  •   5.0
      –   MINI Owner, Cupertino, CA May 6, 2012
  •   4.5
    "We found Henry in finance not very professional"   –   MINI Owner, Corralitos, CA May 5, 2012
  •   5.0
      –   Mingxia Y., San Francisco, CA May 5, 2012
  •   5.0
      –   Thomas N., San Francisco, CA May 5, 2012
  •   5.0
      –   Donald W., Gilroy, CA May 4, 2012
  •   5.0
      –   Luna T., San Jose, CA May 3, 2012
  •   5.0
      –   MINI Owner, Sacramento, CA May 3, 2012
  •   5.0
      –   Kenneth W., Carmel, CA May 3, 2012
  •   5.0
      –   Andy H., Sunnyvale, CA May 2, 2012
  •   5.0
      –   Barbara M., San Francisco, CA May 1, 2012
  •   2.0
    "I arranged to my wife and I to go pick-up the car; difficult with our schedules. When we got there we found the dealer installed options weren't installed. When questioned we found that that is standard procedure; something that was never mentioned. We were not going to pick-up an unfinished car and the ex Erience wasted both of our times when all that was needed was an explanation of the delivery process."   –   Rand S., Palo Alto, CA May 1, 2012
  •   5.0
      –   Josie E., Fremont, CA Apr 30, 2012
  •   5.0
      –   Jaime B., Menlo Park, CA Apr 30, 2012
  •   4.5
    "Sales person Carol Koback convinced me to go with san jose mini. The original sales person I had contacted was either on vacation or on a shift trade. He dropped the ball dealing with a cash customer. Carol saved the day helped me make a decision and always answered my call."   –   Gary G., Morgan Hill, CA Apr 30, 2012
  •   5.0
      –   MINI Owner, San Jose, CA Apr 30, 2012
  •   4.5
      –   Howard H., Los Altos, CA Apr 30, 2012
  •   5.0
    "My sales advisor provided a truly haggle free experience and ensured I got the car I wanted at the price I wanted."   –   Tony M., San Jose, CA Apr 29, 2012
  •   5.0
      –   Michael S., Los Gatos, CA Apr 28, 2012
  •   5.0
      –   Andrew P., Capitola, CA Apr 28, 2012
  •   5.0
      –   MINI Owner, Martinez, CA Apr 27, 2012
  •   5.0
    "Overall, I had a really good experience purchasing my new Mini at Mini of Stevens Creek. I have had a few bad car-buying experiences so I went into this process expecting the worst and was surprised at how easy it was. I can't thank Christy, my sales representative, enough, for making sure that I was getting the exact car that I wanted and making sure that I knew the ins-and-outs of everything before I left. I hope to have my Mini for a while, but when I am in the market again I would definitely go back to Mini of Stevens Creek!"   –   Angelina G., San Francisco, CA Apr 25, 2012
  •   5.0
    "Quite possibly the best car buying experience we have ever had. MINI of Stevens Creek made the entire process extremely easy from trading in our old car all the way through to taking delivery of our new MINI. Our sales advisor, Ian Higgins, was absolutely outstanding. In fact every staff member we came in contact with acted professionally and with courtesy. MINI of Stevens Creek did everything perfect. We are very impressed with MINI of Stevens Creek and look forward to doing business with them in the future."   –   MINI Owner, San Mateo, CA Apr 25, 2012
  •   5.0
      –   Timothy S., Fresno, CA Apr 24, 2012
  •   5.0
      –   Melissa R., Scotts Valley, CA Apr 23, 2012
  •   3.0
      –   MINI Owner, San Jose, CA Apr 23, 2012
  •   5.0
    "This was the easiest vehicle purchase I have ever experinced!!"   –   James S., San Jose, CA Apr 18, 2012
  •   5.0
      –   Margaret C., San Jose, CA Apr 18, 2012
  •   3.5
      –   Nirmal S., San Jose, CA Apr 16, 2012
  •   4.5
      –   Kathy P., Santa Clara, CA Apr 15, 2012
  •   5.0
      –   Keng C., San Jose, CA Apr 15, 2012
  •   5.0
      –   MINI Owner, Tracy, CA Apr 13, 2012
  •   4.0
      –   MINI Owner, San Jose, CA Apr 13, 2012
  •   5.0
    "After a very mediocre experience w/ SF Mini plus an unexpected $2K mark-up, I found it well worth driving a few extra miles to get a much better overall purchasing experience at Stevens Creek Mini. Jeff Mazella made my purchasing experience an informative, low stress and fun one! I'm confident that I'll receive the same high quality service from Jeff and Stevens Creek Mini when I have any future questions or service maintenance."   –   MINI Owner, Burlingame, CA Apr 13, 2012
  •   5.0
      –   MINI Owner, Foster City, CA Apr 12, 2012
  •   5.0
    "This was by far the most pleasant buying experience I've ever had. Christy Matchett gave us exceptional service and is a true asset to your team. I would definitely recommend MIni of Stevens Creek to anyone considering buying a new car."   –   Sally P., Alameda, CA Apr 11, 2012
  •   5.0
      –   Dulce L., Watsonville, CA Apr 10, 2012
  •   5.0
      –   Lisanne P., El Dorado Hills, CA Apr 9, 2012
  •   4.5
    "We found a page missing that Henry forgot to give us & Jeff helped to remedy our paperwork."   –   James C., DOUGLAS CITY, CA Apr 9, 2012
  •   4.5
      –   Harri L., San Francisco, CA Apr 9, 2012
  •   5.0
    "Jim Norman is an awesome! He was extremely patient and kind! This was the fastest and easiest car buying experience."   –   Nga T., San Jose, CA Apr 9, 2012
  •   5.0
      –   Susan H., Tracy, CA Apr 8, 2012
  •   5.0
      –   Louann P., Santa Clara, CA Apr 8, 2012
  •   5.0
    "Konrad , Greg and Doug are 3 of the best salesmen/managers I have ever delt with."   –   Guadalupe G., San Jose, CA Apr 8, 2012
  •   5.0
      –   Richard W., Half Moon Bay, CA Apr 7, 2012
  •   5.0
      –   MINI Owner, Fremont, CA Apr 3, 2012
  •   4.0
    "Sales rep was great. however, encountered maintenance issue 2 days later which has become a big hassle."   –   Robert V., San Francisco, CA Apr 2, 2012
  •   5.0
    "My MA (Tyler H Lee) did an excellent job guiding me through the ordering process and kept me up to date regularly. We was always timely in his responses to any questions I had along the way."   –   Sherwin S., Stanford, CA Apr 2, 2012
  •   5.0
      –   Carol S., Salinas, CA Apr 1, 2012
  •   5.0
      –   Michael B., Santa Clara, CA Mar 31, 2012
  •   5.0
      –   Jackie P., SANTA CLARA, CA Mar 31, 2012
  •   4.5
      –   MINI Owner, San Jose, CA Mar 29, 2012
  •   5.0
      –   Richard R., Half Moon Bay, CA Mar 27, 2012
  •   4.5
    "Our salesperson was extremely helpful and professional."   –   Beth K., Morgan Hill, CA Mar 26, 2012
  •   5.0
      –   Sarah D., MOUNTAIN VIEW, CA Mar 24, 2012
  •   5.0
    "It's been a while since my wife and I purchased a new car and had some bad experience with car salesman in the past. When we purchased our Mini Countryman; Jeff Mazzella took good care of us and had a very pleasant experience dealing with him and Stevens Creek Mini."   –   MINI Owner, San Jose, CA Mar 24, 2012
  •   5.0
    "Awesome!!"   –   Jintak O., Mountain View, CA Mar 20, 2012
  •   5.0
      –   Rosario G., San Jose, CA Mar 20, 2012
  •   5.0
    "I have never had a more comfortable and fun experience at a dealership than I had with Carol at Mini! She was absolutely awesome!!"   –   Andrea D., Burlingame, CA Mar 19, 2012
  •   5.0
      –   Billy S., Foster City, CA Mar 19, 2012
  •   5.0
      –   Mindy P., Santa Clara, CA Mar 18, 2012
  •   5.0
    "Overall it was a great experience! Tyler was extremely helpful and kept us informed throughout the whole process. He was one of the most well informed and just plain nice salesperson we have worked with. We would absolutely buy another car from him."   –   Michelle C., Milpitas, CA Mar 18, 2012
  •   4.5
      –   Jonathan S., Palo Alto, CA Mar 18, 2012
  •   5.0
      –   John R., San Jose, CA Mar 16, 2012
  •   5.0
    "I have been looking for a newer model car to commute 70+ miles a day. My truck gets 18-MPG on a good day. I wanted something a little different and after being passed many times on my commute by the sharp looking Mini I decided to check on them. I needed better Gas Mileage and I have doubled it+ with Mini's Base model. I have only great things to say so far, exceptionally fun car to drive. My wife and daughter take it every time they can! I would buy them both one if I could. The dealership in Santa Clara made the whole deal easy for me, no high pressure to buy Today like I thought when I made the call to go see the dealer. I test drove a few of them including the S Model and was still impressed with base model."   –   MINI Owner, Santa Clara, CA Mar 14, 2012
  •   5.0
    "I really love my new MINI.I loved the deal i was offered and above all I really appreciate the efforts of my sales Advisor Crispin Sandford. He is a great guy and very helpful. I must say he is an asset to the company and it was a real pleasure to meet him :)"   –   Priyanka B., San Jose, CA Mar 14, 2012
  •   5.0
    "I think I liked mini more when I bought my first one in 2003, the dealership was so much smaller, less corporate. So sad minis have gotten so popular! Bad for me, good for you!"   –   MINI Owner, Santa Cruz, CA Mar 14, 2012
  •   5.0
      –   MINI Owner, Santa Cruz, CA Mar 13, 2012
  •   5.0
      –   Erlinda D., Milpitas, CA Mar 11, 2012
  •   5.0
    "total pleasure..from the time carol arrived at the airport to meet me ,to handing me the keys"   –   Michael L., Palm Springs, CA Mar 11, 2012
  •   5.0
      –   Roy B., Danville, CA Mar 11, 2012
  •   5.0
    "Ken was amazing. I knew exactly what I wanted and I felt absolutely no pressure - which made my buying experience even better."   –   Helena F., Modesto, CA Mar 11, 2012
  •   5.0
      –   An L., San Jose, CA Mar 9, 2012
  •   4.5
    "Happy with the car, hate the process."   –   Evelyn Y., Redwood City, CA Mar 9, 2012
  •   5.0
    "Our sales rep was outstanding, Michael Phillips was wonderful! I will definitely come back to Mini of Stevens Creek because of Michael. His approach and technique is what really sold us on the Mini Countryman we bought."   –   Teresa S., Cupertino, CA Mar 9, 2012
  •   5.0
      –   MINI Owner, Cambria, CA Mar 6, 2012
  •   4.5
      –   Dmytro K., San Mateo, CA Mar 5, 2012
  •   4.0
      –   Christina T., San Francisco, CA Mar 5, 2012
  •   5.0
    "Konrad was great"   –   MINI Owner, Foster City, CA Mar 5, 2012
  •   5.0
      –   Christopher S., Vista, CA Mar 4, 2012
  •   4.5
    "Sales Advisor was a "5" but the only reason I gave a 4.5 is that the sales manager that day was a bit arrogant."   –   MINI Owner, Saratoga, CA Mar 4, 2012
  •   5.0
      –   Sameer G., San Jose, CA Mar 1, 2012
  •   5.0
      –   Shaneka J., Portola Valley, CA Feb 28, 2012
  •   5.0
    "Unlike [another car dealer], where my sales person instructed me on ranking everything "5," MINI-Stevens Creek actually was truly exceptional!"   –   MINI Owner, Pebble Beach, CA Feb 28, 2012
  •   5.0
      –   Renee R., La Selva Beach, CA Feb 28, 2012
  •   5.0
      –   Marvin F., San Jose, CA Feb 28, 2012
  •   5.0
    "Carol K was great! She was welcoming and did not hesitate to answer questions or find information for me."   –   MINI Owner, Hayward, CA Feb 27, 2012
  •   5.0
    "All the staff at the dealership were very helpful and kept in touch during the wait for the car to arrive. On the pick up day the salesperson did a good job going over the details of the car and explaining how the various components worked."   –   MINI Owner, Campbell, CA Feb 27, 2012
  •   5.0
      –   Kathryn L., San Mateo, CA Feb 26, 2012
  •   5.0
      –   Joseph B., San Jose, CA Feb 26, 2012
  •   5.0
      –   Lev P., Palo Alto, CA Feb 25, 2012
  •   5.0
      –   MINI Owner, Monterey, CA Feb 22, 2012
  •   5.0
    "Michael Phillips is an amazing salesperson. He is very relatable, very understanding, and very knowledgable. Everyone at the dealership was wonderful except for Henry."   –   Philippe L., Sunnyvale, CA Feb 20, 2012
  •   5.0
      –   Maile G., San Jose, CA Feb 20, 2012
  •   5.0
    "We had a great experiencing working with John Modica. He presented to us many options to make the car affordable to us."   –   Jaslin Y., Santa Clara, CA Feb 20, 2012
  •   5.0
      –   Christina G., Mountain View, CA Feb 18, 2012
Service Rating 4.7
  •   5.0
      –   MINI Owner, Campbell, CA May 15, 2012
  •   4.5
      –   MINI Owner, San Jose, CA May 14, 2012
  •   5.0
    "It was an emergency repair of a flat tire of our mini. We are impressed by the warm welcoming and speed of repair. Our appreciation to Mr. Luver Talingdan of Mini."   –   Eric L., SAN JOSE, CA May 14, 2012
  •   5.0
      –   George B., Sunnyvale, CA May 14, 2012
  •   4.0
      –   MINI Owner, Santa Cruz, CA May 14, 2012
  •   5.0
      –   Holly B., Santa Cruz, CA May 13, 2012
  •   5.0
      –   Christina C., Santa Cruz, CA May 13, 2012
  •   5.0
      –   Soroush K., Palo Alto, CA May 13, 2012
  •   4.5
      –   MINI Owner, San Carlos, CA May 13, 2012
  •   5.0
      –   Scott N., Milpitas, CA May 11, 2012
  •   5.0
      –   Pedro J., San Jose, CA May 11, 2012
  •   5.0
      –   Chris M., San Mateo, CA May 11, 2012
  •   5.0
    "was not sure I wanted to bring my mini in because of the lack of service we received from your sales staff. After dealing with Luver I must say I was impressed. I will be bringing my mini back when it needs service."   –   Quin B., Morgan Hill, CA May 10, 2012
  •   5.0
      –   Anthony S., Santa Clara, CA May 10, 2012
  •   5.0
      –   MINI Owner, San Jose, CA May 10, 2012
  •   5.0
      –   Robert R., Gilroy, CA May 10, 2012
  •   4.5
      –   Norvelle B., San Jose, CA May 10, 2012
  •   5.0
    "Jennifer T. is the best"   –   Glenn H., Sunnyvale, CA May 10, 2012
  •   5.0
      –   MINI Owner, Mountain View, CA May 9, 2012
  •   2.5
    "Your prices are very high and you charged me $90 for just the diagnosis. So I took the car elsewhere to get the work done for almost half as much as MINI charges with no charge for diagnosis. I likely will now use them for all future MINI work."   –   MINI Owner, Los Altos, CA May 9, 2012
  •   5.0
    "First interaction with this service department. Responsive, courteous, and went to lengths to ensure was satisfied. Excellent experience!"   –   Don T., San Francisco, CA May 9, 2012
  •   3.5
      –   MINI Owner, San Jose, CA May 9, 2012
  •   5.0
      –   MINI Owner, Union City, CA May 9, 2012
  •   5.0
      –   Charles A., Santa Clara, CA May 9, 2012
  •   5.0
      –   Jane W., Atherton, CA May 9, 2012
  •   5.0
      –   Renee B., Mountain View, CA May 8, 2012
  •   5.0
    "They fixed my problem immediately and promptly. Made me feel like a celebrity."   –   MINI Owner, Campbell, CA May 7, 2012
  •   5.0
      –   Melissa D., San Jose, CA May 7, 2012
  •   4.5
      –   Reza O., San Jose, CA May 7, 2012
  •   5.0
      –   Naomi B., Fresno, CA May 6, 2012
  •   5.0
      –   MINI Owner, Santa Clara, CA May 6, 2012
  •   4.5
    "Wanted to get my tires rotated from back to front (I know MINI doesnt recommend this but I want my tires wearing evenly.) But the techs forgot to do it."   –   Kurt D., Fremont, CA May 6, 2012
  •   5.0
      –   MINI Owner, Redwood City, CA May 5, 2012
  •   3.0
    "time for repair took longer than expected and no updates while i waited in lounge. upon completion the vehicle was "washed" but not dried. I asked about it and was offered towels to dry myself."   –   MINI Owner, Jamestown, CA May 5, 2012
  •   5.0
      –   Manuel M., Fremont, CA May 5, 2012
  •   5.0
    "Andrew Northrup was great. He assisted me promply and made me feel very at home. Everyone seemed to be happy (even the Technicians) which speaks to a good overall customer experience."   –   Kevin M., San Jose, CA May 4, 2012
  •   5.0
    "Jen was great, and the whole team was very welcoming and professional. Thanks!"   –   MINI Owner, Fremont, CA May 4, 2012
  •   3.5
    "The first available appointment was a few weeks out"   –   MINI Owner, San Jose, CA May 4, 2012
  •   5.0
      –   Lesley P., San Jose, CA May 3, 2012
  •   5.0
      –   Colleen K., Livermore, CA May 3, 2012
  •   5.0
    "Peter always hits it out of the park."   –   Robert P., Sunnyvale, CA May 3, 2012
  •   5.0
      –   MINI Owner, Fremont, CA May 3, 2012
  •   4.5
      –   Naomi S., Watsonville, CA May 3, 2012
  •   4.5
    "My car is running better than when I first purchased it. It drives quieter and smoother! I have brought it in a few time before and the noise was never corrected. Finally, it has been fixed! Thanks so much! I appreciate the updates and the explanation of services."   –   Juliet F., San Jose, CA May 3, 2012
  •   5.0
      –   MINI Owner, San Jose, CA May 3, 2012
  •   5.0
      –   Caroline P., Los Gatos, CA May 3, 2012
  •   5.0
      –   Gregory P., San Carlos, CA May 2, 2012
  •   5.0
      –   MINI Owner, Saratoga, CA May 2, 2012
  •   4.5
      –   Michael H., Soquel, CA May 2, 2012
  •   4.5
      –   MINI Owner, Woodside, CA May 2, 2012
  •   5.0
      –   Hsun C., Los Altos Hills, CA May 2, 2012
  •   5.0
      –   MINI Owner, San Jose, CA May 2, 2012
  •   4.5
      –   Daryl H., SARATOGA, CA May 2, 2012
  •   4.0
      –   Thomas R., Los Gatos, CA May 2, 2012
  •   5.0
      –   Christopher C., SAN FRANCISCO, CA May 2, 2012
  •   3.5
    "Service was prompt and friendly, however, the service indicator was not reset, requiring I bring my vehicle in again."   –   Joshua G., Sunnyvale, CA May 1, 2012
  •   5.0
      –   Robert M., Half Moon Bay, CA May 1, 2012
  •   5.0
      –   Richard F., Los Altos, CA May 1, 2012
  •   5.0
      –   Daniel F., San Francisco, CA May 1, 2012
  •   5.0
      –   Bryan L., San Jose, CA May 1, 2012
  •   4.5
      –   MINI Owner, San Jose, CA May 1, 2012
  •   4.5
      –   Peter R., San Mateo, CA Apr 30, 2012
  •   5.0
    "Jennifer ALWAYS is a pleasure to work with. I feel like she cares about my time and, my budget!"   –   MINI Owner, Carmel, CA Apr 30, 2012
  •   1.5
      –   David N., Sunnyvale, CA Apr 30, 2012
  •   1.0
      –   MINI Owner, San Mateo, CA Apr 30, 2012
  •   5.0
      –   MINI Owner, San Jose, CA Apr 30, 2012
  •   5.0
    "Luver Talingdan made it a very pleasant exsperiance."   –   Daniel B., San Jose, CA Apr 30, 2012
  •   5.0
      –   MINI Owner, Campbell, CA Apr 30, 2012
  •   4.0
      –   Susan P., Santa Cruz, CA Apr 30, 2012
  •   5.0
      –   MINI Owner, San Jose, CA Apr 30, 2012
  •   4.5
      –   Mitchell L., Santa Cruz, CA Apr 29, 2012
  •   4.5
      –   MINI Owner, San Jose, CA Apr 28, 2012
  •   5.0
      –   Joan R., Santa Cruz, CA Apr 28, 2012
  •   4.0
      –   Kathryn H., Watsonville, CA Apr 27, 2012
  •   5.0
      –   MINI Owner, Pacific Grove, CA Apr 27, 2012
  •   5.0
      –   David F., San Jose, CA Apr 27, 2012
  •   4.5
      –   Rob G., San Mateo, CA Apr 26, 2012
  •   5.0
      –   ., , Apr 26, 2012
  •   3.0
      –   Ellen U., San Mateo, CA Apr 26, 2012
  •   5.0
      –   Jintak O., Mountain View, CA Apr 26, 2012
  •   5.0
      –   Inbar B., Aptos, CA Apr 26, 2012
  •   2.0
    "Took an hour longer than necessary (I was waiting); lack of knowledge on part of the tech."   –   MINI Owner, San Carlos, CA Apr 25, 2012
  •   5.0
      –   MINI Owner, Foster City, CA Apr 25, 2012
  •   4.5
      –   MINI Owner, Menlo Park, CA Apr 25, 2012
  •   2.0
    "I have asked the last three visits for a rattle to be fixd and each it was not fixed but I did have to pay the extended warranty $250 deductible each time. I really think I should be credited back $250 for the last time...."   –   Donna Z., San Jose, CA Apr 25, 2012
  •   4.5
      –   Mike J., Burlingame, CA Apr 25, 2012
  •   4.5
      –   Christi H., Oakhurst, CA Apr 24, 2012
  •   5.0
    "We have owned Ferrari, BMW and MBZ cars. None of them has had the service levels of Mini - you guys are the best."   –   John V., Santa Cruz, CA Apr 24, 2012
  •   5.0
      –   ., , Apr 23, 2012
  •   5.0
      –   Colleen W., San Francisco, CA Apr 22, 2012
  •   3.5
    "I had the engine warning light come on which indicates a potentially serious problem but Mini could not look at my car when I brought it in because they were swamped with recall work. But if I continued to drive my car and then something serious actually happened I was concenred that I would have been told that I should not have been driving it and I had voided the warranty. So I had no choice but to wait for Mini to find the time to look at it. After many phone calls I managed to pressure the service department into looking at the car. Then they discovered that the coolant system thermostat was failing, which is a serious issue. Glad I persisted in pestering them to look at the car ASAP. Then they told me my front tires were worn and had to be replaced. If they had rotated them at the 15K service they would have lasted longer. They wanted to sell me new tires for almost double what I would pay for them at a regular tire shop. I declined. I bought two new tires for the front the next day at a local tire shop for a reasonable price."   –   MINI Owner, San Mateo, CA Apr 22, 2012
  •   4.5
      –   Sherry B., San Jose, CA Apr 21, 2012
  •   5.0
      –   Craig D., Campbell, CA Apr 20, 2012
  •   5.0
      –   Judith B., Saratoga, CA Apr 20, 2012
  •   4.5
      –   Jim B., Monterey, CA Apr 20, 2012
  •   5.0
      –   MINI Owner, Sunnyvale, CA Apr 20, 2012
  •   4.5
      –   MINI Owner, Fremont, CA Apr 20, 2012
  •   5.0
      –   Nicolas B., Mountain View, CA Apr 19, 2012
  •   1.0
      –   Helena F., Modesto, CA Apr 19, 2012
  •   3.5
      –   MINI Owner, Boulder Creek, CA Apr 19, 2012
  •   4.0
      –   Madhumita D., Sunnyvale, CA Apr 19, 2012
  •   4.5
    "I was kept updated on my car and it was done quickly with real care."   –   Mara B., Menlo Park, CA Apr 19, 2012
  •   5.0
      –   Krish K., San Jose, CA Apr 18, 2012
  •   5.0
      –   James M., Los Gatos, CA Apr 18, 2012
  •   3.0
      –   Aaron S., Monte Sereno, CA Apr 18, 2012
  •   5.0
      –   MINI Owner, Palo Alto, CA Apr 18, 2012
  •   5.0
      –   Nan A., Los Gatos, CA Apr 17, 2012
  •   5.0
      –   Ed W., San Jose, CA Apr 17, 2012
  •   5.0
    "I received totally personalized attention during my service experience. My service advisor called me when she said she would, followed up when promised, and did everything she could to ensure that I would not be inconvenienced during my service time, which included a weekend. You are really made to feel that you are their #1 customer and that they care about your vehicle as if it were their own."   –   Rebecca M., Santa Clara, CA Apr 16, 2012
  •   3.0
    "Originally, I also booked an appointment for dent repairment through the phone for the same maintenance date. However, I had no clue why it didn't marked down on my regular maintenance appoitment so my car didn't get the dent repaired on that date. Besides, I called the finance department several weeks ago to obtain the datail of my car maintenance contract/insurance but never heard from them. Plus, on my maintenance date, I asked whether Mini has the record of the dent insurance I bought for my car, Mini service told us " NO, we didn't have your record of buying the dent insurance with us" until we showed them the physical paper contract of the dent repairment insurance I bought for my car at your service center one years ago."   –   Shu-Lu C., Foster City, CA Apr 16, 2012
  •   5.0
    "Best service I've ever experienced anywhere!"   –   MINI Owner, San Jose, CA Apr 16, 2012
  •   5.0
    "Jennifer is consistent with being VERY informative, her outstanding customer service, just can't say enough (not exaggerating) She is truly an asset to your dealership! I've never felt as confident and comfortable with regards to the care of my mini. I TRUST Jennifer with whatever she tells me!"   –   Sue L., Belmont, CA Apr 16, 2012
  •   4.5
      –   Michelle C., Milpitas, CA Apr 16, 2012
  •   5.0
    "Very knowledgable and friendly staff."   –   Joe S., Prunedale, CA Apr 16, 2012
  •   5.0
    "I couldn't be more pleased with MINI of Stevens Creek"   –   Snookie A., Santa Clara, CA Apr 16, 2012
  •   5.0
      –   Yuncheng D., San Francisco, CA Apr 15, 2012
  •   5.0
      –   Ricky G., San Jose, CA Apr 15, 2012
  •   5.0
    "Andrew was wonderful in checking us in, because we drive 3 hours for servicing made sure the mechanic knew we were "out of towners" said the job should take only a couple of hours and it actually took just that, offered me a shuttle to shop Santana Row, which I greatly appreciated even though I didn't take him up on it. I love the lady that checks you out, she has done so the 2 times we have been there and has a great personality. You even washed my car and got the bugs off my windshield! I hate having to drive so far but greatly appreciate your personnel and service."   –   Kimberly G., Clovis, CA Apr 14, 2012
  •   5.0
      –   Prabandham G., Los Altos, CA Apr 14, 2012
  •   4.5
    "This was by far one of the better experiences I've had since you've moved from the Mt. View location."   –   MINI Owner, San Jose, CA Apr 13, 2012
  •   5.0
      –   Richard M., Santa Clara, CA Apr 13, 2012
  •   4.5
      –   Kathryn A., Belmont, CA Apr 12, 2012
  •   5.0
      –   Satoru A., San Jose, CA Apr 12, 2012
  •   4.5
      –   Marvin F., San Jose, CA Apr 12, 2012
  •   5.0
      –   Jacques G., Daly City, CA Apr 12, 2012
  •   5.0
      –   MINI Owner, Fremont, CA Apr 12, 2012
  •   5.0
      –   Stefanie G., San Bruno, CA Apr 12, 2012
  •   4.5
      –   Janine R., Redwood Estates, CA Apr 12, 2012
  •   5.0
      –   Cindy H., Sunnyvale, CA Apr 12, 2012
  •   5.0
      –   MINI Owner, Salinas, CA Apr 12, 2012
  •   4.5
      –   Charles F., San Jose, CA Apr 11, 2012
  •   4.5
      –   Benjamin K., Cupertino, CA Apr 11, 2012
  •   5.0
    "This was my first visit to any mini dealership, this is my second mini, the first one purchased privately and my current mini from a non-mini dealership. The service was really great, better than any I have received over the years from other car dealers. Not only did they perform the service, but they replaced the door sill logo which was peeling off at no charge and also informed me of other warranty items that I was not aware of which they will be performing on my next visit when the parts are ready for installation. The staff are great and I especially appreciated the shuttle service to and from the local up-scale shopping center so I could spend my waiting time there since I am out of the area. Great dealership, great people!"   –   Margaret L., Seaside, CA Apr 11, 2012
  •   4.5
      –   Erik H., Santa Cruz, CA Apr 11, 2012
  •   5.0
      –   Aileen T., Santa Clara, CA Apr 11, 2012
  •   5.0
      –   Guadalupe G., San Jose, CA Apr 11, 2012
  •   5.0
      –   Aaron C., San Francisco, CA Apr 10, 2012
  •   5.0
      –   Hope S., Redwood City, CA Apr 9, 2012
  •   1.5
    "I was very disappointed. First, bad advice: Mr. Talingdan, my advisor, told me my car was out of warranty because it was 400 miles over the 36k-mile cutoff. In fact, it has been out of warranty for a couple of years due to the 36 mo. cutoff. Second, failure to inform: I brought the car in for recall work (water pump). Mr. Talingdan looked at my file and told me I was due for new brakes, so I authorized that work. When the car was in the shop and your technician inspected it, he discovered that about $5k of work that's needed. My advisor didn't tell me about that, and the brake work was done - it was not cheap. I will now sell my car - it's not worth investing $5k in repairing a car of this age/value. Had my advisor advised me of all that needed to be done, I would have viewed the brake work the same as the rest of the needed repairs and told you not to do it. I had asked Mr. Talingdan when to expect my car, and he said he'd let me know after the order of service was established. Having heard nothing, I finally called him about 2:30 and was told the work on my car was just being finished. Had I received a more timely call, we would have had a timely discussion about what the technician found, and I'd have dollars to spend on my new car instead of new brakes that I won't be needing."   –   MINI Owner, Atherton, CA Apr 9, 2012
  •   5.0
    "Peter Smee did a great job of getting the right work performed on my Mini and letting me know what needed to happen in the next month or two."   –   James B., LOS GATOS, CA Apr 9, 2012
  •   5.0
      –   Joseph M., Sunnyvale, CA Apr 9, 2012
  •   5.0
      –   MINI Owner, Belmont, CA Apr 8, 2012
  •   5.0
      –   Therese P., Los Gatos, CA Apr 8, 2012
  •   5.0
      –   MINI Owner, Menlo Park, CA Apr 8, 2012
  •   5.0
    "Really appreciate the prompt transportation to work"   –   Wolfgang L., Ben Lomond, CA Apr 8, 2012
  •   4.5
      –   Irma V., San Mateo, CA Apr 8, 2012
  •   4.0
    "Overall pretty good but it took weeks to set up my appointment because of the waterpump recall. My only problem is the shuttle service they use. The service called me & expected me to be ready there & then. Told me they dont take appointments when I asked for them to pick me up an hour later. He was actually quite rude over the phone."   –   MINI Owner, Los Gatos, CA Apr 7, 2012
  •   5.0
      –   Hydee C., Santa Clara, CA Apr 7, 2012
  •   5.0
      –   Doug U., Santa Clara, CA Apr 7, 2012
  •   5.0
      –   MINI Owner, Los Altos, CA Apr 7, 2012
  •   5.0
      –   Brigitte M., Aptos, CA Apr 7, 2012
  •   5.0
      –   John S., Redwood City, CA Apr 7, 2012
  •   4.0
    "The reason I marked "Unacceptable" for appointment: I rescheduled my appt. over the phone, when I found out transportation back to your lot was not available after 3pm. I marked the new time on my calendar. When I arrived I was told I had NO appt. Fortunately you were able to take my car."   –   Sue K., El Granada, CA Apr 6, 2012
  •   5.0
    "Love the Mini hospitality and helpful nature of all the Mini employees."   –   Reena K., Sunnyvale, CA Apr 6, 2012
  •   5.0
      –   Kristen B., Seaside, CA Apr 4, 2012
  •   4.5
      –   Tiffany S., San Jose, CA Apr 3, 2012
  •   5.0
      –   MINI Owner, Woodside, CA Apr 2, 2012
  •   5.0
      –   Adam A., Los Gatos, CA Apr 2, 2012
  •   4.5
      –   Saana R., San Jose, CA Apr 2, 2012
  •   5.0
      –   Manas T., Mountain View, CA Apr 1, 2012
  •   5.0
      –   Paula C., San Francisco, CA Apr 1, 2012
  •   5.0
    "Andrew was great and professional."   –   Gary H., Fremont, CA Apr 1, 2012
  •   5.0
      –   Lynlee B., Mountain View, CA Apr 1, 2012
  •   4.5
      –   Christopher T., Livermore, CA Apr 1, 2012
  •   4.5
      –   Judd N., Monterey, CA Apr 1, 2012
  •   4.0
      –   Joseph D., Hollister, CA Apr 1, 2012
  •   5.0
    "Professional and courtous attention. Easy/stress-free experience. All I had to do was drive in, read a book while I waited and then drive out w/newly serviced (and washed) car!"   –   Gilda M., Cupertino, CA Apr 1, 2012
  •   5.0
      –   MINI Owner, San Jose, CA Apr 1, 2012
  •   5.0
    "My service advisor, Peter Smee was able to answer a mechanical question that I have asked on three different occasions and had never received an adequate answer - he was extremely helpful."   –   Dorothy S., Cupertino, CA Mar 31, 2012
  •   2.5
    "When I brought my mini in for recall, I was told it would take 2 hours to complete by the adviser. The notice said it would take and hour. I had to get a ride instead of waiting the expected 2 hours, but when I got home, they called me that it was done. So I completely wasted my time going home when the service in fact only took one hour. Ridiculous advice by service adviser. Also, I arrived a little early for my appointment and since the assigned service adviser wasn't there, nobody would help me... even though there were other advisers standing around with nothing to do. I waited an additional 20 minutes for no reason and then got bad advice."   –   MINI Owner, Fremont, CA Mar 31, 2012
  •   5.0
      –   Steven A., Palo Alto, CA Mar 31, 2012
  •   5.0
      –   Cheryl L., Pacifica, CA Mar 31, 2012
  •   5.0
      –   Elaine C., San Jose, CA Mar 31, 2012
  •   5.0
      –   Suzanne W., Los Gatos, CA Mar 30, 2012
  •   5.0
      –   MINI Owner, San Jose, CA Mar 30, 2012
  •   4.5
      –   MINI Owner, Los Gatos, CA Mar 30, 2012
  •   3.0
    "While the service provide by Jennifer, our service adviser, was outstanding, we were disappointed by having to replace the timing chain for a second time and having carbon build-up in the engine. The annual service cost (including tires) for our Mini has been running at ~$1,400 per year. This seems to be extremely expensive. We were also disappointed by the convenience of the Mini Stevens Creek service features. When we dropped off the car on a Friday evening for a Saturday morning appointment, there were no night drop envelopes. When we picked up, we had to fill out a form authorizing the charge and fax/scan-email it back. It seems not having someone to receive payments after 6:00 PM is not very convenient for people who work."   –   Matt L., Los Altos Hills, CA Mar 30, 2012
  •   5.0
      –   MINI Owner, Scotts Valley, CA Mar 30, 2012
  •   4.5
      –   MINI Owner, Foster City, CA Mar 30, 2012
  •   4.5
      –   David P., Fremont, CA Mar 30, 2012
  •   4.5
      –   MINI Owner, Fremont, CA Mar 30, 2012
  •   5.0
      –   Stephen S., Carmel, CA Mar 30, 2012
  •   1.0
    "zno loaner car and no longer enterprise by mini. Very expensive visit. Engine light randomly goes on, already had to replace computer for car and only had it a year, bought brand new. Not enough peolple to work on cars, btought in urgently on saturday, not looked at till tuesday."   –   Annette N., Los Gatos, CA Mar 30, 2012
  •   5.0
    "My service advisor, Peter Smee, was excellent!"   –   Michael N., Burlingame, CA Mar 30, 2012
  •   2.5
    "3 days for service?"   –   MINI Owner, San Jose, CA Mar 30, 2012
  •   5.0
    "great experience overall"   –   Jeffrey H., San Jose, CA Mar 29, 2012
  •   5.0
      –   Brett W., San Jose, CA Mar 29, 2012
  •   5.0
      –   Diane F., Sunnyvale, CA Mar 29, 2012
  •   5.0
    "Excellent customer service by Peter Smee."   –   Tuyen N., Oakland, CA Mar 29, 2012
  •   5.0
      –   Martin K., Santa Clara, CA Mar 29, 2012
  •   5.0
      –   Inez L., Menlo Park, CA Mar 29, 2012
  •   5.0
      –   Deborah T., San Carlos, CA Mar 29, 2012
  •   4.0
      –   Imran P., San Jose, CA Mar 29, 2012
  •   5.0
    "I felt he the service was very personal, I could not be happier. My service agent Peter Smee could not have been more accommodating and helpful, he makes me feel like I can call him with anything that I have a question or concern about my car. Peter kept me update on the progress of my car at every step. I don't feel the need"   –   Jo W., Scotts Valley, CA Mar 28, 2012
  •   5.0
      –   Julia N., Morgan Hill, CA Mar 28, 2012
  •   5.0
      –   MINI Owner, Campbell, CA Mar 28, 2012
  •   3.5
      –   MINI Owner, Los Altos, CA Mar 28, 2012
  •   5.0
      –   MINI Owner, Capitola, CA Mar 28, 2012
  •   5.0
      –   Jamie B., Campbell, CA Mar 28, 2012
  •   5.0
      –   MINI Owner, Prunedale, CA Mar 27, 2012
  •   4.5
      –   Ronald H., Morgan Hill, CA Mar 26, 2012
  •   4.5
      –   Robert W., San Jose, CA Mar 26, 2012
  •   5.0
      –   MINI Owner, Morgan Hill, CA Mar 26, 2012
  •   5.0
      –   Todd W., San Jose, CA Mar 25, 2012
  •   5.0
    "Peter is the BEST. Have been going to him for 5 years now and would never change that. Our second mini was purchased in San Francisco but I will always take in for repairs to Peter"   –   Thomas W., Palo Alto, CA Mar 25, 2012
  •   5.0
      –   MINI Owner, San Jose, CA Mar 25, 2012
  •   4.5
      –   MINI Owner, Redwood City, CA Mar 25, 2012
  •   5.0
    "every person i encountered was very nice and very helpful"   –   Sylvia L., San Mateo, CA Mar 25, 2012
  •   5.0
    "My Service Advisor was excellent. He deserved all the credits."   –   Richard L., San Jose, CA Mar 25, 2012
  •   5.0
      –   MINI Owner, Sunnyvale, CA Mar 24, 2012
  •   4.0
      –   Jonathan B., Santa Cruz, CA Mar 24, 2012
  •   5.0
      –   Ilya H., San Jose, CA Mar 24, 2012
  •   5.0
      –   Steven S., Campbell, CA Mar 24, 2012
  •   5.0
      –   MINI Owner, San Jose, CA Mar 24, 2012
  •   5.0
      –   Paul S., San Jose, CA Mar 23, 2012
  •   5.0
      –   Sylvia M., Mountain View, CA Mar 23, 2012
  •   5.0
      –   James S., San Jose, CA Mar 23, 2012
  •   5.0
      –   MINI Owner, San Jose, CA Mar 23, 2012
  •   5.0
    "I wish I didn't have to drive so far to get my car serviced. It would be nice to have a MINI dealer closer to the Monterey area. Thanks."   –   Suzanne S., Monterey, CA Mar 23, 2012
  •   5.0
    "Jennifer Timmerman always does a great job of helping me out and is very knowledgeable and friendly."   –   Michelle I., Mountain View, CA Mar 23, 2012
  •   5.0
      –   Mimi N., San Jose, CA Mar 22, 2012
  •   5.0
      –   Karina E., San Mateo, CA Mar 22, 2012
  •   4.5
      –   Heidi B., San Juan Bautista, CA Mar 22, 2012
  •   4.5
      –   Steve R., Fremont, CA Mar 22, 2012
  •   5.0
    "Jennifer called me to let me know the car was done sooner and scheduled the shuttle to come early to pick me up. It was all done without a hitch."   –   MINI Owner, Santa Clara, CA Mar 22, 2012
  •   5.0
      –   Yuting Y., san jose, CA Mar 22, 2012
  •   5.0
      –   Roger D., Carmel, CA Mar 22, 2012
  •   4.0
      –   Brian F., Sunnyvale, CA Mar 22, 2012
  •   4.5
      –   Kevin R., Campbell, CA Mar 22, 2012
  •   5.0
    "Peter and Noel were awesome. Thanks!"   –   Wayne G., La Honda, CA Mar 20, 2012
  •   4.5
    "Jennifer is the best service rep. She is personable with clients and trustworthy, which is so important in her service role. She communicated everything up front and explained everthing well."   –   Kristen M., Santa Clara, CA Mar 20, 2012
  •   5.0
      –   Mitchell L., Santa Cruz, CA Mar 20, 2012
  •   5.0
    "Fast, competant servive department!!"   –   Jeff K., Watsonville, CA Mar 19, 2012
  •   5.0
      –   Thomas W., San Mateo, CA Mar 19, 2012
  •   5.0
      –   MINI Owner, Santa Cruz, CA Mar 19, 2012
  •   5.0
      –   MINI Owner, Redwood City, CA Mar 19, 2012
  •   5.0
      –   David S., Santa Clara, CA Mar 19, 2012
  •   5.0
      –   Kelly D., Fresno, CA Mar 18, 2012
  •   2.0
    "1) vehicle not available when promised 2) no feedback from Service Advisor (I had to make two calls to get a response)"   –   Patrick W., San Jose, CA Mar 18, 2012
  •   5.0
      –   Amber H., Salinas, CA Mar 18, 2012
  •   4.0
      –   MINI Owner, San Jose, CA Mar 18, 2012
  •   5.0
      –   Anupama K., SAN FRANCISCO, CA Mar 18, 2012
  •   5.0
      –   Carmelo S., Monte Sereno, CA Mar 18, 2012
  •   5.0
      –   MINI Owner, Marina, CA Mar 18, 2012
  •   5.0
      –   Victoria M., San Jose, CA Mar 18, 2012
  •   5.0
      –   Jing W., San Mateo, CA Mar 18, 2012
  •   4.0
      –   Joel C., Sunnyvale, CA Mar 18, 2012
  •   4.5
      –   Rita K., San Jose, CA Mar 18, 2012
  •   5.0
      –   Priya G., San Jose, CA Mar 18, 2012
  •   5.0
      –   Joyce G., Milpitas, CA Mar 18, 2012
  •   4.5
      –   MINI Owner, San Jose, CA Mar 18, 2012
  •   3.5
    "The recall was done in a fair amount of time but the loud, squeaky window problem which was confirmed by Peter Smee when I dropped off the car, was not resolved. I had to ask someone to come out, hear it, and even though it needed lubricant, I felt it was ignored. Peter Smee also was supposed to tell me how long it would take as I was waiting for the car and he never followed up with me. I had to wait 2 hours until I saw that my car came out & sat there for 15 minutes and no one advised me that it was ready. Peter Smee was too busy with other customers and kept ignoring the fact that I was in front of him waiting for him to tell me that my car was ready. I finally had to ask the person that drove out my car, he confirmed it was but was told that I had to wait for Peter. I was frustrated that now it was 1/2 hour since my car was done and no Peter. Thankfully, another service person saw how long I had been waiting & took over. When he printed the report, I was told that the window problem had not been heard/confirmed by the service guys so if I would hear it again, to bring it back. When I went out to the car, the squeaky noise was indeed evident and I wanted it checked out because I had just replaced the motor a month ago. I was finally able to talk to Peter and his answer was that I needed to get a service person myself because he was helping another customer. Unacceptable! The other service person helped me once again, even rolled his eyes when he heard that Peter did not step in to help, and got a service guy to come out. He heard the noise right away & all it needed was lubricant but it should have been done when the car was in. Sounds to me like they didn't even check it since the noise was pretty loud & evident it was impossible that it wasn't confirmed. I've brought my car in many times and this was the worse service I have ever rec'd in any dealership. Peter never even apologized, knowing how irritated I was with him, even after I told him that I couldn't believe that I had to do all the work in finding a service person to come out & recheck my car."   –   Craig S., Redwood City, CA Mar 17, 2012
  •   4.5
      –   MINI Owner, San Jose, CA Mar 17, 2012
  •   5.0
      –   Bill B., San Jose, CA Mar 17, 2012
  •   4.5
      –   Paul G., Sunnyvale, CA Mar 17, 2012
  •   5.0
    "Jennifer Timmerman has been my service representative on several visits and she has been outstanding. Customer satisfaction is what Jennifer delivers and that's very refreshing in this day and age."   –   Darrell D., Los Altos Hills, CA Mar 17, 2012
  •   5.0
      –   MINI Owner, Mountain View, CA Mar 17, 2012
  •   4.5
      –   MINI Owner, Campbell, CA Mar 17, 2012
  •   4.0
      –   Daniel J., San Jose, CA Mar 17, 2012
  •   5.0
      –   Susan L., San Jose, CA Mar 16, 2012
  •   5.0
      –   James M., Los Gatos, CA Mar 16, 2012
  •   4.5
      –   Sriram K., San Jose, CA Mar 16, 2012
  •   5.0
      –   Breanna H., Los Gatos, CA Mar 16, 2012
  •   5.0
    "Got there early to cool off the car, ended up talking to the sales staff about being an enthusiast for that hour and Jennifer came out and tracked me down."   –   Sean B., Campbell, CA Mar 16, 2012
  •   5.0
      –   Sherman Y., MT VIEW, CA Mar 16, 2012
  •   5.0
      –   Stephanie T., Los Gatos, CA Mar 16, 2012
  •   5.0
      –   MINI Owner, San Carlos, CA Mar 16, 2012
  •   5.0
      –   Leo H., Fremont, CA Mar 16, 2012
  •   4.0
    "Very friendly staff"   –   MINI Owner, Portola Valley, CA Mar 16, 2012
  •   5.0
    "Andrew was great!"   –   Stella S., Santa Cruz, CA Mar 16, 2012
  •   5.0
      –   Carole M., Half Moon Bay, CA Mar 16, 2012
  •   4.5
      –   MINI Owner, Santa Cruz, CA Mar 16, 2012
  •   4.5
      –   Sophie L., Scotts Valley, CA Mar 16, 2012
  •   5.0
      –   MINI Owner, Santa Cruz, CA Mar 16, 2012
  •   5.0
      –   Yuen-Shung C., Sunnyvale, CA Mar 16, 2012
  •   5.0
      –   Nancy W., San Jose, CA Mar 15, 2012
  •   5.0
      –   Susan L., LOMA MAR, CA Mar 15, 2012
  •   4.5
    "Andrew was very helpful and squeezed in an appointment for me"   –   Keith M., LOS GATOS, CA Mar 15, 2012
  •   5.0
      –   Renee F., San Jose, CA Mar 15, 2012
  •   5.0
      –   Jerome S., Menlo Park, CA Mar 15, 2012
  •   5.0
    "I am so happy to tell you Jennifer was very efficient and at the same time very friendly and easy to speak to. Will be coming back to have all my check ups here, for sure. Thanks."   –   Ana F., Belmont, CA Mar 15, 2012
  •   5.0
    "Treated with professionalism and courtesy through every phase of my visit."   –   MINI Owner, Menlo Park, CA Mar 15, 2012
  •   5.0
      –   Steve L., Monterey, CA Mar 15, 2012
  •   5.0
      –   Gregory B., Redwood City, CA Mar 15, 2012
  •   3.0
    "No one contact me when vehicle was complete, i had to call jennifer because the promised time at 11am was already passed. But she did not pick up the phone. I had to call front desk to find the shuttle direct number and arrange for my own pick up. When I arrived back at dealership, I found out Jennifer was already gone for the day, this was 12:30pm. Then the paperwork was sitting on her desk, who knows how long my vehicle was just sitting there and I was there waiting for her to call me this whole time."   –   MINI Owner, San Jose, CA Mar 15, 2012
  •   5.0
    "Everything worked out really well. The service went smoothly. Jennifer the Service Advisor called me on my cell to give me some further info I needed to know within the 1/2 hr. after I left the dealership. I told her I appreciated the update. I was satisfied that all the work on the car was completed during my visit. Afterwards, all my questions asked of the service advisor and shop foreman were to my satisfaction. I recommend Mini of Stevens Creek to any potential customer."   –   MINI Owner, Fresno, CA Mar 14, 2012
  •   4.5
      –   Kenn T., San Jose, CA Mar 14, 2012
  •   5.0
    "Jenn and the repair folks took excellent care of me and my MINI!"   –   Vicky G., Redwood City, CA Mar 14, 2012
  •   4.0
    "I had a 'Check Engine Light ON' and I couldn't get an appointment for 10 days to get it checked."   –   MINI Owner, Sunnyvale, CA Mar 14, 2012
  •   4.5
      –   Hannah F., Ventura, CA Mar 14, 2012
  •   5.0
      –   Joongwon W., San Jose, CA Mar 14, 2012
  •   5.0
    "Peter Smee was terrific. Shared information and helped me understand the problem."   –   MINI Owner, , Mar 14, 2012
  •   5.0
      –   Joanne D., San Mateo, CA Mar 14, 2012
  •   5.0
      –   Tony R., Emerald Hills, CA Mar 14, 2012
  •   4.5
      –   Ernesto V., Fremont, CA Mar 14, 2012
  •   5.0
      –   MINI Owner, Scotts Valley, CA Mar 14, 2012
  •   5.0
      –   Toshiki K., Cupertino, CA Mar 14, 2012
  •   5.0
      –   Mark Y., Mountain View, CA Mar 13, 2012
  •   5.0
      –   Fariba S., San Jose, CA Mar 13, 2012
  •   5.0
      –   Jeff T., Saratoga, CA Mar 12, 2012
  •   5.0
    "FYI: This information has been given from Mary Arita since I am the driver of the vehicle."   –   MINI Owner, San Jose, CA Mar 12, 2012
  •   5.0
    "The service staff were nothing short of spectacular! From the greeter Jose, Johanna taking care of my loaner, to Andrew my Service Advisor they were pleasant, informative and very helpful. I even had to call about what I thought was a missing wallet, and they jumped to help with that too! This was the BEST service I have EVER received!"   –   Brett A., San Carlos, CA Mar 11, 2012
  •   4.0
    "All authorized repairs fixed quite well. However, I have an after market Cold-Air instake filter has not put back correctly or became loosen up after about 3 days and eventually come off from the Mass Air Flow sensor."   –   MINI Owner, San Jose, CA Mar 11, 2012
  •   3.5
    "although I was unable to get a car so I could go to work the work was done as fast as I could ;have espected and I was on my way"   –   Ronald C., Saratoga, CA Mar 11, 2012
  •   5.0
      –   Andreas D., Santa Clara, CA Mar 11, 2012
  •   5.0
      –   Eric L., SAN JOSE, CA Mar 11, 2012
  •   5.0
      –   Linda R., Aptos, CA Mar 11, 2012
  •   5.0
      –   MINI Owner, La Selva Beach, CA Mar 10, 2012
  •   5.0
      –   Brad W., Salinas, CA Mar 10, 2012
  •   4.5
      –   Karine S., Los Gatos, CA Mar 10, 2012
  •   5.0
      –   Kenneth G., Santa Cruz, CA Mar 10, 2012
  •   5.0
      –   Rogelio D., San Mateo, CA Mar 10, 2012
  •   4.0
      –   Donald C., Royal Oaks, CA Mar 10, 2012
  •   5.0
      –   Visveswaran C., Fremont, CA Mar 10, 2012
  •   4.5
      –   Janice H., Mountain View, CA Mar 9, 2012
  •   5.0
      –   MINI Owner, Milpitas, CA Mar 9, 2012
  •   5.0
      –   MINI Owner, Los Altos, CA Mar 9, 2012
  •   5.0
      –   MINI Owner, FOSTER CITY, CA Mar 9, 2012
  •   5.0
      –   Gary W., Redwood City, CA Mar 9, 2012
  •   5.0
    "Great teamwork! My Countryman was fixed, cleaned, and shiny when I picked it up!"   –   Mark M., Saratoga, CA Mar 9, 2012
  •   5.0
      –   Steve R., Cupertino, CA Mar 9, 2012
  •   5.0
      –   Till W., Palo Alto, CA Mar 9, 2012
  •   5.0
    "Andrew provides us excellent service. He is approachable and very helpful.."   –   Ken D., San Jose, CA Mar 9, 2012
  •   4.0
      –   MINI Owner, Fremont, CA Mar 9, 2012
  •   5.0
      –   Felix R., San Jose, CA Mar 8, 2012
  •   5.0
      –   Michael S., Patterson, CA Mar 8, 2012
  •   5.0
      –   MINI Owner, San Jose, CA Mar 8, 2012
  •   4.5
      –   Anthony R., Santa Clara, CA Mar 8, 2012
  •   5.0
      –   William H., Santa Cruz, CA Mar 8, 2012
  •   5.0
      –   Alejandro R., San Jose, CA Mar 8, 2012
  •   5.0
      –   Gregory T., Sunnyvale, CA Mar 8, 2012
  •   3.0
    "Absolutely resent being contacted by dealer asking to be rated all 10s. Asking that defeats the purpose of this survey. What do you want? Honest answers or a whitewash response to keep the service guy with all 10s? Your service is just average, get over yourselves. Prices are too high, you know it. Putting lipstick on a pig still leaves you with a pig."   –   MINI Owner, Paso Robles, CA Mar 8, 2012
  •   3.0
      –   MINI Owner, Mountain View, CA Mar 7, 2012
  •   4.0
      –   MINI Owner, Monterey, CA Mar 7, 2012
  •   4.5
      –   MINI Owner, Carmel, CA Mar 7, 2012
  •   4.5
      –   Jean Paul U., San Jose, CA Mar 7, 2012
  •   5.0
      –   James P., Salinas, CA Mar 7, 2012
  •   5.0
      –   MINI Owner, Campbell, CA Mar 7, 2012
  •   5.0
      –   MINI Owner, Morro Bay, CA Mar 7, 2012
  •   4.0
      –   You S., Monterey, CA Mar 7, 2012
  •   5.0
    "Peter Smee was very courteous, prompt and diligent when going over the work that needed to be done on my car. The work (that included front brake replacement and some recall repair) was finished well ahead of the time promised. Peter even indicated that the price had come down on the brake replacement than what was quoted on the spec sheet he had (he even apologized for that sheet being out of date). Well done! Thanks!"   –   Goutham G., Newark, CA Mar 7, 2012
  •   5.0
    "I had the opportunity to test the coupe while my car was in service and that was a lot of fun!"   –   Molly M., San Jose, CA Mar 7, 2012
  •   5.0
      –   MINI Owner, Redwood City, CA Mar 7, 2012
  •   5.0
      –   Andrew L., San Jose, CA Mar 5, 2012
  •   5.0
      –   Karon P., Campbell, CA Mar 5, 2012
  •   5.0
      –   Chailin N., San Jose, CA Mar 5, 2012
  •   5.0
      –   Jeff H., Palo Alto, CA Mar 5, 2012
  •   5.0
    "from reservation to finish it was great"   –   Ilwon S., Cupertino, CA Mar 5, 2012
  •   5.0
      –   Mary A., San Jose, CA Mar 4, 2012
  •   3.5
    "Service was good except for waiting 1/2 an hour. I checked in and they forgot I was there"   –   MINI Owner, San Carlos, CA Mar 4, 2012
  •   5.0
      –   Bruce J., Los Altos, CA Mar 4, 2012
  •   4.5
      –   Bobbi F., CA, CA Mar 3, 2012
  •   4.0
      –   Bill C., Sunnyvale, CA Mar 3, 2012
  •   5.0
    "Jennifer was awesome...totally professional and personable. Couldn't speak highly enough of her service and obvious love of her job."   –   Rhonda R., Sunnyvale, CA Mar 3, 2012
  •   5.0
      –   David M., Santa Cruz, CA Mar 3, 2012
  •   5.0
      –   MINI Owner, Los Altos, CA Mar 3, 2012
  •   5.0
      –   Michelle D., Mountain View, CA Mar 3, 2012
  •   4.5
      –   MINI Owner, Santa Clara, CA Mar 3, 2012
  •   4.5
      –   Daniel S., Felton, CA Mar 3, 2012
  •   4.0
      –   MINI Owner, San Jose, CA Mar 3, 2012
  •   5.0
      –   Kimberly F., Cupertino, CA Mar 3, 2012
  •   5.0
      –   Ryan A., San Jose, CA Mar 3, 2012
  •   5.0
      –   Scott S., Santa Clara, CA Mar 2, 2012
  •   5.0
      –   Donald W., San Jose, CA Mar 2, 2012
  •   5.0
      –   Don J., Los Altos Hills, CA Mar 2, 2012
  •   5.0
      –   Lawrence W., Mountain View, CA Mar 1, 2012
  •   5.0
      –   MINI Owner, Pebble Beach, CA Mar 1, 2012
  •   4.5
      –   Cau L., San Jose, CA Mar 1, 2012
  •   5.0
      –   Farhad G., campbell, CA Mar 1, 2012
  •   5.0
      –   MINI Owner, Santa Clara, CA Feb 29, 2012
  •   5.0
      –   Nick J., Albany, CA Feb 29, 2012
  •   5.0
      –   MINI Owner, Cupertino, CA Feb 29, 2012
  •   5.0
      –   Ronald C., Morgan Hill, CA Feb 29, 2012
  •   5.0
      –   Naomi D., San Francisco, CA Feb 29, 2012
  •   5.0
      –   MINI Owner, Santa Clara, CA Feb 29, 2012
  •   5.0
      –   MINI Owner, San Jose, CA Feb 28, 2012
  •   5.0
      –   Eric G., Santa Cruz, CA Feb 28, 2012
  •   5.0
    "My service should have taken longer, but I was waiting and they got me out at least an hour early. In and out and easy"   –   Doug G., San Carlos, CA Feb 28, 2012
  •   4.0
      –   Marco V., San Bruno, CA Feb 28, 2012
  •   5.0
      –   ., , Feb 27, 2012
  •   5.0
      –   Steven F., San Jose, CA Feb 26, 2012
  •   5.0
    "Andrew did an awesome job making sure that my car was fixed quickly and correctly."   –   MINI Owner, San Francisco, CA Feb 26, 2012
  •   5.0
    "Everthing was done beyond expectation. Thank you"   –   Lynn B., Belmont, CA Feb 26, 2012
  •   5.0
    "Jennifer and Randy are wonderful to work with. They are extremely helpful."   –   Kara C., Santa Cruz, CA Feb 26, 2012
  •   5.0
    "The servicing took a short time."   –   Divya M., Fremont, CA Feb 26, 2012
  •   5.0
      –   Alan V., Santa Cruz, CA Feb 25, 2012
  •   5.0
      –   Mary M., Sunnyvale, CA Feb 25, 2012
  •   4.5
      –   Alvin D., San Jose, CA Feb 25, 2012
  •   5.0
    "Service Advisor Jennifer went out of her way over several days to work with me on this action. Her patience was much appreciated."   –   James D., Cambria, CA Feb 25, 2012
  •   5.0
      –   Ramon D., Gilroy, CA Feb 25, 2012
  •   5.0
      –   Peter K., San Mateo, CA Feb 24, 2012
  •   5.0
      –   MINI Owner, San Francisco, CA Feb 24, 2012
  •   5.0
      –   MINI Owner, Hillsborough, CA Feb 24, 2012
  •   4.0
      –   MINI Owner, Redwood City, CA Feb 24, 2012
  •   5.0
      –   Kelly A., Santa Clara, CA Feb 24, 2012
  •   5.0
      –   MINI Owner, Menlo Park, CA Feb 23, 2012
  •   5.0
      –   MINI Owner, SUNNYVALE, CA Feb 23, 2012
  •   5.0
      –   Sarah R., Saratoga, CA Feb 23, 2012
  •   5.0
      –   Jessica P., Redwood City, CA Feb 23, 2012
  •   5.0
      –   Michael W., San Francisco, CA Feb 23, 2012
  •   5.0
    "Luver was pleasant, intelligent and truly interested in doing a good job. I will request him from now on,"   –   MINI Owner, Moss Beach, CA Feb 22, 2012
  •   5.0
    "Luver Talingdan was terrific!"   –   Jill K., Los Altos, CA Feb 22, 2012
  •   5.0
    "Excellent Service."   –   Monina O., Sunnyvale, CA Feb 22, 2012
  •   5.0
      –   Nicholas B., San Diego, CA Feb 22, 2012
  •   4.5
      –   MINI Owner, Stanford, CA Feb 22, 2012
  •   5.0
    "Jennifer Tmermann is a fantastic service advisor. The mini tech she tends to assign for my car is great, fixes my complaints correctly, I think his name is Rolly."   –   Alan C., Campbell, CA Feb 22, 2012
  •   5.0
      –   MINI Owner, Santa Cruz, CA Feb 21, 2012
  •   3.5
    "I had to wait 30 minutes to talk to a representative when I had a scheduled appointment. You either need more service reps or the other (two) people need pick up the slack."   –   MINI Owner, San Jose, CA Feb 20, 2012
  •   4.0
    "when calling up, was not told MINI of Mountain View had moved so I it took me an extra 45 morning rush hour to get to STevens Creek....thus I was late for my meeting at job in Palo Alto."   –   MINI Owner, Palo Alto, CA Feb 19, 2012
  •   5.0
      –   Patty Q., San Jose, CA Feb 19, 2012
  •   5.0
      –   Kevin P., Santa Cruz, CA Feb 18, 2012
  •   5.0
      –   Danielle S., Campbell, CA Feb 18, 2012
  •   5.0
    "The staff are friendly and knowledgeable. Jennifer T is the best. She remembers all the details of her clients."   –   MINI Owner, San Jose, CA Feb 18, 2012
  •   5.0
      –   Tamara S., Menlo Park, CA Feb 18, 2012
  •   5.0
    "Setting up an appointment was quick. The service advisor was courteous and efficient."   –   Baskaran S., San Jose, CA Feb 18, 2012
  •   5.0
      –   Bach H., San Jose, CA Feb 18, 2012
  •   5.0
      –   Christiane L., Half Moon Bay, CA Feb 17, 2012
  •   5.0
    "Andrew an a guy in the parts dept. were very helpful and friendly. This was possibly the best service I have received since purchasing my Mini."   –   James G., San Jose, CA Feb 17, 2012
  •   5.0
      –   ., , Feb 17, 2012
  •   5.0
    "Luver at MINI of StevensCreek provided an exceptional level of service that I was used to as a former BMW owner. He was attentive when listening to me explain the issues and provided regular updates while my Countryman was being serviced. I look forward to working with Luver in servicing my MINI in the future."   –   Winnie J., San Jose, CA Feb 17, 2012
  •   5.0
      –   Marianna G., San Jose, CA Feb 16, 2012
  •   5.0
      –   Michelle M., San Jose, CA Feb 16, 2012
  •   5.0
    "Andrew, Joana and Randy were an absolute pleasure to work with."   –   Nicole V., San Jose, CA Feb 16, 2012
  •   5.0
      –   Robbie B., San Jose, CA Feb 16, 2012
  •   5.0
      –   MINI Owner, San Jose, CA Feb 16, 2012
  •   5.0
      –   Dujiang W., Fremont, CA Feb 16, 2012
  •   5.0
      –   Federico N., Palo Alto, CA Feb 15, 2012
  •   4.0
      –   MINI Owner, Santa Clara, CA Feb 15, 2012
  •   5.0
      –   MINI Owner, San Mateo, CA Feb 15, 2012
  •   4.5
      –   Joselito P., Fresno, CA Feb 15, 2012
  •   5.0
      –   MINI Owner, Cupertino, CA Feb 15, 2012
  •   5.0
      –   Colleen K., Livermore, CA Feb 15, 2012
MINI of Stevens Creek 4201 Stevens Creek Blvd Santa Clara , CA 95051-6937 Sales: (866) 750-0160