MINI of Stevens Creek
4201 Stevens Creek Blvd , Santa Clara CA 95051-6937 • Toll Free: (866) 750-0160 • Service: (888) 208-4708
Motorers' Opinions
What Does Our Rating Mean?

It’s an honest and unedited measure of how well we’re doing, according to actual customers who’ve done business with us in the past few months.

Our dealership’s rating is based on information collected from our customer satisfaction surveys conducted by MINI USA for new car sales and service transactions over the last 90 days, by an independent, third-party company. Neither MINI USA nor any MINI Dealers can alter the ratings or comments.

Click here for more information.

Sales Rating 4.9
  •   5.0
      –   Mandy S., Palo Alto, CA May 13, 2013
  •   5.0
      –   Maria M., Milpitas, CA May 13, 2013
  •   4.5
    "I would have been a perfect experience if the finance person was not so rude."   –   Virginia V., Fresno, CA May 12, 2013
  •   5.0
    "Tyler was exceptional. My boyfriend is usually very critical when it comes to this kind of stuff, even he was impressed. We highly recommend Tyler and Mini of Stevens Creek."   –   Jennifer W., San Jose, CA May 11, 2013
  •   5.0
      –   Leila V., Redwood City, CA May 9, 2013
  •   5.0
      –   Richard W., Sunnyvale, CA May 8, 2013
  •   5.0
    "Great experience overall -- Robert Roberts was extremely helpful."   –   Susan F., Mountain View, CA May 8, 2013
  •   5.0
    "MINI of stevens creek is the best to work with. everyone is so help full thanks :)"   –   Craig M., San Jose, CA May 8, 2013
  •   5.0
      –   Carmen G., Atherton, CA May 8, 2013
  •   5.0
      –   MINI Owner, GILROY, CA May 7, 2013
  •   5.0
      –   MINI Owner, Santa Cruz, CA May 7, 2013
  •   4.5
      –   Hugh S., Belmont, CA May 7, 2013
  •   5.0
    "Fernando Constantino was wonderful to work with and was very profession. Identified our needs immediately."   –   Nomita D., Menlo Park, CA May 7, 2013
  •   5.0
      –   Josh P., San Jose, CA May 6, 2013
  •   5.0
    "Very pleased with how my sales advisor and his manager went out of their way to make sure a transaction issue was resolved to my satisfaction."   –   Teresa A., Saratoga, CA May 6, 2013
  •   5.0
    "Loved my sales advisor, Fernando!!!"   –   Eric V., Lemoore, CA May 6, 2013
  •   5.0
    "Wonderful staff and sales people."   –   Teri W., Emerald Hills, CA May 6, 2013
  •   5.0
      –   Paula C., San Francisco, CA May 6, 2013
  •   5.0
    "Great service. Fernando was awesome. Knowledgeable and charming,. We appreciated his low key approach. Thanks for a great experience."   –   Marie L., San Mateo, CA May 5, 2013
  •   5.0
    "I would rate my overall experience as exceptional . Ken Ohran did a fantasist job in helping me locate and the vehicle i was looking for. His knowledge of minis was superior and salesmanship style was laid-back with "minis sell themselves " approach was refreshing. Ken even picked me up at the train station on the day I took ownership of the vehicle. I have received several calls from Ken inquiring if I had any questions or how we were enjoying our roadster. All my girlfriend's friends love the car, and even though it's 150 miles away I would have no reservations recommending Mini of Stevens Creek and asking for Ken. Ray Rembao"   –   Raymond R., Paso Robles, CA May 5, 2013
  •   5.0
    "Our Motoring Advisor, Fernando Constantino, was wonderful! He was knowledgeable, attentive, respectful and just a pleasure to work with. He's a gem.... hold on to him!"   –   Carol B., Los Gatos, CA May 5, 2013
  •   5.0
    "Great experience overall."   –   Shona D., Mountain View, CA May 4, 2013
  •   5.0
      –   Marinilde A., San Jose, CA May 4, 2013
  •   5.0
    "Robert Roberts was wonderful."   –   Haylie Y., Seaside, CA May 4, 2013
  •   5.0
    "Everything went smoothly!"   –   MINI Owner, Milpitas, CA May 4, 2013
  •   5.0
      –   Stephen W., Fremont, CA May 1, 2013
  •   5.0
    "I love my Mini and I will use it everyday. It makes me feel 20 again!!"   –   Colette S., San Mateo, CA Apr 30, 2013
  •   5.0
      –   MINI Owner, Ben Lomond, CA Apr 30, 2013
  •   5.0
      –   Richard G., San Jose, CA Apr 30, 2013
  •   4.5
      –   Jeffery P., Santa Clara, CA Apr 30, 2013
  •   5.0
    "The sales advisor (Fernando Constantino) is very courteous and helpful. He helped us all the way from getting the right Mini that fits our needs."   –   Stefanus M., San Jose, CA Apr 29, 2013
  •   5.0
    "The only complaint I have is that Mini of Stevens Creek was not flexible at all on pricing. The purchase was for my wife, on her birthday and if not for that and I had allowed myself more time I most likely would not have purchased the car as I feel it was over priced."   –   Orlando T., San Jose, CA Apr 29, 2013
  •   4.0
    "Fernado Constinini excellent sales person. I never felt pressured to buy. He showed me what they had what they were expecting. Gave me the chance to think, make phone calls . I decided to put a deposit on a Mini that was already enroute, and then bought it."   –   Bonnie B., Santa Rosa, CA Apr 29, 2013
  •   5.0
      –   MINI Owner, Fremont, CA Apr 28, 2013
  •   5.0
      –   MINI Owner, Mountain View, CA Apr 27, 2013
  •   4.5
      –   MINI Owner, Hillsborough, CA Apr 26, 2013
  •   4.5
      –   Jennifer A., Madera, CA Apr 26, 2013
  •   5.0
    "Sales process was fast and Sales Advisor was very helpful & knowledgeable"   –   Cindy S., Aptos, CA Apr 25, 2013
  •   5.0
      –   Daniel K., Sunnyvale, CA Apr 23, 2013
  •   5.0
      –   Robert C., Pacifica, CA Apr 23, 2013
  •   5.0
    "Gifford, was awesome very nice guy made me feel like family. The process was seemless, and he even came in early to help purchase my new mini... I would recommend his services to all my friends and family. Great guy!"   –   Terrie R., San Jose, CA Apr 22, 2013
  •   5.0
    "Fernando Constantino was AMAZING... He really knew his product line and his professionalism was TOP NOTCH!"   –   ., Pacific Grove, CA Apr 22, 2013
  •   5.0
      –   Frederic T., Redwood City, CA Apr 21, 2013
  •   5.0
    "This was a most enjoyable purchasing experience. Our sales advisor was extremely courteous, helpful/responsive, knowledgeable, informative, and very patient. And, everyone we encountered at the dealership was outstanding."   –   James M., Cupertino, CA Apr 21, 2013
  •   5.0
      –   Joshua C., San Jose, CA Apr 21, 2013
  •   5.0
    "Couldn't be easier and more effective to get a brand new car."   –   Jean V., Santa Clara, CA Apr 21, 2013
  •   5.0
    "Fernando Constantino was a blast to hang with during our time at MINI. He was very knowledgeable, patient and spoke with great confidence about the MINI brand and it's lineup of cars. His co-workers were also very pleasant to be around and made my family feel welcomed (and entertained as far as my 6yo goes). This experience was really relaxing and fun at the same time and I will continue to sing the praises of the MINI brand and the Stevens Creek dealership to all who inquire. Great job everyone! On a personal note it has brought me great joy to drive my new MINI - a car that I have pined over for quite a while. Already, I have taken my 6yo daughter for many cruises and we've had family nights out just so we can ride together. It brings back memories of when my father and I would go for drives in his hot rods. To boot we also got my daughter a matching car seat for the back so she feels even more a part of the experience. I grin from ear to ear when I hear her scream for joy in the backseat as we tear down the freeway. Thanks Fernando and the rest of the Stevens Creek MINI team for helping bring joy into this father's life. God Bless."   –   Van Michael R., San Jose, CA Apr 18, 2013
  •   5.0
      –   Pamela T., Los Gatos, CA Apr 18, 2013
  •   4.5
    "Would have been 5 stars except for the Finance Process."   –   Kelly R., Pacific Grove, CA Apr 17, 2013
  •   5.0
      –   Dat T., San Jose, CA Apr 16, 2013
  •   5.0
      –   Eric P., Cupertino, CA Apr 12, 2013
  •   5.0
    "They made the process easy and seamless"   –   Cathlene L., Hollister, CA Apr 12, 2013
  •   5.0
    "This was the easiest process we've ever had buying a car. Adam Stoker was very knowledgeable, easy to work with, and just great!"   –   William C., Saratoga, CA Apr 11, 2013
  •   5.0
      –   Gwyneth H., Santa Cruz, CA Apr 11, 2013
  •   5.0
      –   MINI Owner, Penngrove, CA Apr 10, 2013
  •   5.0
      –   Benjamin E., San Jose, CA Apr 8, 2013
  •   5.0
    "Crispin and team made the entire experience low key, easy and fun. My partner and I were treated with nothing but respect. We have both recommended the dealership, in general, and Crispin, in particular to anyone who saw my new car and said, "I want one!""   –   Robin S., Pacifica, CA Apr 8, 2013
  •   5.0
      –   John M., Sunnyvale, CA Apr 8, 2013
  •   5.0
      –   Matthew M., Mountain View, CA Apr 8, 2013
  •   5.0
      –   Meghan M., Foster City, CA Apr 8, 2013
  •   5.0
    "Attentive and helpful in helping to install a bike rack hitch."   –   Riley W., Los Altos, CA Apr 8, 2013
  •   5.0
      –   Laura J., Redwood City, CA Apr 7, 2013
  •   4.0
      –   Michelle C., San Jose, CA Apr 7, 2013
  •   5.0
      –   David D., Auburn, CA Apr 7, 2013
  •   4.0
      –   MINI Owner, FRESNO, CA Apr 7, 2013
  •   5.0
      –   Hye-Ryeon L., Palo Alto, CA Apr 7, 2013
  •   5.0
    "Carol was very knowledgeable about MINIs since she's been a long time owner and employee. There was no sores sure and she very accommodating and helpful."   –   Perla M., Mountain View, CA Apr 7, 2013
  •   5.0
    "I LOVE my new MINI!"   –   Julianne (Joyah) F., Half Moon Bay, CA Apr 6, 2013
  •   5.0
    "It was a fun experience buying our first MINI, and Fernando was a great MA"   –   Martin R., San Jose, CA Apr 4, 2013
  •   5.0
      –   David S., Menlo Park, CA Apr 2, 2013
  •   5.0
      –   Hsiao-Wei Y., Union City, CA Apr 2, 2013
  •   5.0
      –   Gregory H., Hillsborough, CA Apr 1, 2013
  •   5.0
    "Jeff Mazzella was outstanding from the initial email inquiry through delivery of the vehicle and even after delivery. This has been THE best car buying experience of my life."   –   Tina E., Campbell, CA Apr 1, 2013
  •   5.0
      –   Jeffrey J., Livermore, CA Apr 1, 2013
  •   5.0
    "Fernando was AWESOME! This was the first new car I hav bought and he made it a really great, actually fun, experience! Thank you Fernando!"   –   Terri K., San Francisco, CA Apr 1, 2013
  •   5.0
    "Loved the straight-forward sales experience. No "back and forth" to the sales manager and constant negotiations. I didn't feel used when we left."   –   Sandy C., Los Altos Hills, CA Mar 31, 2013
  •   4.0
      –   Kristen T., San Francisco, CA Mar 31, 2013
  •   5.0
      –   MINI Owner, FRIANT, CA Mar 31, 2013
  •   5.0
      –   MINI Owner, Santa Clara, CA Mar 30, 2013
  •   5.0
      –   MINI Owner, Morgan Hill, CA Mar 30, 2013
  •   5.0
      –   MINI Owner, Sunnyvale, CA Mar 30, 2013
  •   4.0
      –   Todd N., Pacific Grove, CA Mar 30, 2013
  •   5.0
      –   Richard H., Palo Alto, CA Mar 30, 2013
  •   5.0
      –   MINI Owner, Palo Alto, CA Mar 29, 2013
  •   4.5
      –   Holly H., Los Gatos, CA Mar 28, 2013
  •   5.0
      –   John D., Burlingame, CA Mar 28, 2013
  •   4.0
    "My salesperson was quite communicative but ewe had a couple of miscommunications as we were corresponding via email. I thought we had agreed on a price and the added features I wanted would be added when I picked up my car, but it turns out that he was waiting for me to come into the dealership and complete the paperwork. He did make good on the deal, however, by having my car delivered to my house."   –   Madalyn F., Burlingame, CA Mar 26, 2013
  •   5.0
      –   Ofelia H., Sunnyvale, CA Mar 26, 2013
  •   5.0
      –   MINI Owner, San Bruno, CA Mar 26, 2013
  •   5.0
      –   Mattew B., San Jose, CA Mar 25, 2013
  •   5.0
    "One of the best experiences we have had while buying a car."   –   MINI Owner, San Jose, CA Mar 24, 2013
  •   5.0
      –   Stephanie D., Milpitas, CA Mar 24, 2013
  •   5.0
    "Robert and Fernando were both very good and made us feel very comfortable through the whole process from test drive to buying the car."   –   Amit K., San Jose, CA Mar 22, 2013
  •   5.0
      –   Ronald Y., Sunnyvale, CA Mar 22, 2013
  •   5.0
      –   MINI Owner, Campbell, CA Mar 22, 2013
  •   5.0
    "Gifford Chan was very friendly, helped us select our MINI, and frequently kept us up to date while we were waiting for out MINI to be built."   –   James M., Los Altos, CA Mar 21, 2013
  •   5.0
      –   Sarah M., Los Altos, CA Mar 20, 2013
  •   5.0
    "My salesperson, Carol, was FABULOUS!!! She was patient, clear with details and pricing, and just made the experience fun. I never thought buying a car at a dealership could be fun. I've been proved wrong!"   –   Michelle F., Menlo Park, CA Mar 19, 2013
  •   5.0
      –   Scott L., San Jose, CA Mar 18, 2013
  •   5.0
      –   Jeffrey L., MOUNTAIN VIEW, CA Mar 18, 2013
  •   5.0
      –   MINI Owner, Mountain View, CA Mar 18, 2013
  •   4.0
      –   Aldrin T., San Lorenzo, CA Mar 18, 2013
  •   5.0
      –   Luyan C., San Jose, CA Mar 17, 2013
  •   5.0
      –   Jane H., Fort Bragg, CA Mar 17, 2013
  •   5.0
      –   Yi F., Redwood City, CA Mar 17, 2013
  •   5.0
      –   Elise H., Santa Cruz, CA Mar 17, 2013
  •   5.0
      –   Barbara D., WATSONVILLE, CA Mar 17, 2013
  •   5.0
      –   Danielle G., Van Nuys, CA Mar 17, 2013
  •   5.0
      –   Glenn E., Aptos, CA Mar 17, 2013
  •   5.0
      –   Dan Z., Sunnyvale, CA Mar 15, 2013
  •   5.0
    "Overall, I'm very happy with the services I received during search and purchase of my car. Robert was very helpful through emails. He was very professional, respectful and extremely patient and did an excellent job going through their inventory of cars to find the right color and options that fit my budget. Not once did I feel pressured. It was a great experience! :-)"   –   MINI Owner, San Jose, CA Mar 15, 2013
  •   5.0
      –   David A., Cupertino, CA Mar 15, 2013
  •   5.0
      –   Ilynn D., San Jose, CA Mar 12, 2013
  •   5.0
      –   Allison M., San Jose, CA Mar 12, 2013
  •   5.0
    "John made the process as painless as possible which was great. He exceeded our expectations and I honestly wish there were more people out there like him because he made us feel very comfortable as we could quickly tell that he is passionate about Mini and very knowledgeable about cars. we look forward to hopefully working with him again."   –   David S., San Jose, CA Mar 12, 2013
  •   5.0
      –   Anastasiya L., San Francisco, CA Mar 11, 2013
  •   5.0
    "Robert made the buying experience fun and easy. I was really dreading buying a car but the Mini experience was so interactive, fun, informative and personal that I would definitely buy a Mini there again. And I would insist on having Robert to do it!"   –   Jason S., San Jose, CA Mar 11, 2013
  •   5.0
      –   Hong-Lam P., Santa Cruz, CA Mar 10, 2013
  •   5.0
    "Very friendly staff. Tyler was good and knows alot about cars. I will definitely recommend this dealership to my friends and family in need of a Mini."   –   Alexander F., Dublin, CA Mar 9, 2013
  •   5.0
      –   Laura W., Campbell, CA Mar 9, 2013
  •   5.0
    "Gifford was wonderful to work with on the purchase. Patient, knowledgeable and friendly."   –   Don I., Santa Cruz, CA Mar 9, 2013
  •   3.5
      –   Renukaprasad M., Milpitas, CA Mar 7, 2013
  •   5.0
      –   Aleksandar D., Sunnyvale, CA Mar 6, 2013
  •   5.0
      –   Jason R., Mountain View, CA Mar 6, 2013
  •   5.0
      –   Mark B., Mill Valley, CA Mar 5, 2013
  •   5.0
      –   Jacob O., San Martin, CA Mar 5, 2013
  •   5.0
    "Robert was very helpful. He went above and beyond since I had some issues with snow tires. I appreciate all his help!"   –   Sandra B., Fremont, CA Mar 3, 2013
  •   5.0
      –   Mary S., Saratoga, CA Mar 3, 2013
  •   5.0
      –   Elizabeth L., Sunnyvale, CA Mar 2, 2013
  •   5.0
      –   William C., San Francisco, CA Mar 2, 2013
  •   5.0
    "Best car shopping experience I've ever had. Thank you Fernando and team."   –   Noel U., Las Vegas, NV Mar 1, 2013
  •   5.0
      –   Billie G., San Jose, CA Feb 28, 2013
  •   5.0
      –   Timothy L., San Jose, CA Feb 27, 2013
  •   5.0
      –   Teresa B., SAN JUAN BAUTISTA, CA Feb 26, 2013
  •   5.0
      –   MINI Owner, Fremont, CA Feb 26, 2013
  •   5.0
      –   James M., Watsonville, CA Feb 25, 2013
  •   4.5
      –   Dennis H., San Jose, CA Feb 25, 2013
  •   5.0
      –   Mark M., Saratoga, CA Feb 25, 2013
  •   5.0
      –   Ellen R., Saratoga, CA Feb 25, 2013
  •   5.0
      –   David A., Palo Alto, CA Feb 24, 2013
  •   5.0
    "Very friendly, approachable. Also reached out and assisted other family members (Grandparents) who went to the dealership later in the week to purchase add-on parts (floor mats,...). He has emailed several times for follow-up since the purchase."   –   Eduardo N., San Jose, CA Feb 24, 2013
  •   5.0
      –   Victoria G., Aromas, CA Feb 21, 2013
  •   5.0
      –   Chien Y., Fremont, CA Feb 21, 2013
  •   5.0
      –   David J., San Jose, CA Feb 21, 2013
  •   4.0
      –   Mary R., Mountain View, CA Feb 19, 2013
  •   5.0
      –   Zakary A., Sunnyvale, CA Feb 19, 2013
  •   5.0
    "Fernando was AWESOME!"   –   Elizabeth R., Palo Alto, CA Feb 18, 2013
  •   5.0
      –   Qianjun Y., Sunnyvale, CA Feb 16, 2013
  •   5.0
      –   Susan Z., San Jose, CA Feb 15, 2013
  •   5.0
      –   Marisa C., Pebble Beach, CA Feb 15, 2013
  •   5.0
    "From start to finish, Fernando demonstrated a level of professionalism and courtesy that instantly earned our loyalty. He was personable and informative. The process was painless, and we're happy to be a new MINI family."   –   Jason O., Cupertino, CA Feb 13, 2013
Service Rating 4.8
  •   5.0
      –   Hak L., Sunnyvale, CA May 13, 2013
  •   5.0
    "Luver was very helpful and knowledgable about the service. Very pleased with the service."   –   Maekel S., San Jose, CA May 13, 2013
  •   5.0
      –   Sophie Anne S., San Francisco, CA May 13, 2013
  •   5.0
      –   Sandra K., San Jose, CA May 13, 2013
  •   5.0
      –   Stephan S., Redwood City, CA May 13, 2013
  •   4.0
      –   Daniel O., San Jose, CA May 13, 2013
  •   5.0
    "Luver talingdan (Service advisor) always provide highest level of service. He is the reason for coming to Stevens Creek Mini for all services."   –   David B., Scotts Valley, CA May 13, 2013
  •   4.5
      –   Maryam A., Los Gatos, CA May 13, 2013
  •   5.0
      –   Craig M., San Jose, CA May 13, 2013
  •   5.0
      –   Stephanie C., Mountain View, CA May 12, 2013
  •   5.0
      –   Jennifer B., San Jose, CA May 12, 2013
  •   5.0
      –   Nicolas P., Los Altos Hills, CA May 12, 2013
  •   5.0
      –   Jeff R., Los Altos, CA May 12, 2013
  •   5.0
      –   Qianzhou W., San Jose, CA May 12, 2013
  •   4.5
      –   Krishnamurthy T., Los Altos, CA May 12, 2013
  •   5.0
      –   Gerald R., Highland Beach, FL May 12, 2013
  •   5.0
    "Trent and Paul were great!"   –   Daniel S., San Jose, CA May 11, 2013
  •   5.0
      –   Corey M., Sunnyvale, CA May 11, 2013
  •   5.0
    "MINI of Stevens Creek is by far the best dealer I have ever dealt with."   –   Andrew N., Santa Cruz, CA May 11, 2013
  •   5.0
      –   John S., Carmel, CA May 11, 2013
  •   5.0
      –   Sequoia H., San Jose, CA May 11, 2013
  •   5.0
      –   John L., San Jose, CA May 11, 2013
  •   5.0
    "Jennifer is marvelous. She treats us like we're special!"   –   Gail I., San Jose, CA May 10, 2013
  •   5.0
      –   Reynaldo O., Sunnyvale, CA May 10, 2013
  •   4.5
    "Cardy is the best. His technical knowledge is amazing and he's good with people."   –   Dominique L., Los Gatos, CA May 10, 2013
  •   5.0
      –   Joyce P., Morgan Hill, CA May 10, 2013
  •   4.0
      –   Stephen P., San Francisco, CA May 10, 2013
  •   5.0
      –   Catherine D., Fresno, CA May 10, 2013
  •   5.0
      –   Margaret H., Mountain View, CA May 10, 2013
  •   5.0
    "enjoyed my loaner vehicle :)"   –   Carol K., San Jose, CA May 9, 2013
  •   5.0
      –   Diane D., Aptos, CA May 9, 2013
  •   4.5
    "Hugely improved service experience versus prior appointments. Service was fast and appointments were readily available!"   –   Richard C., San Francisco, CA May 9, 2013
  •   5.0
      –   Shyamsundar M., San Jose, CA May 9, 2013
  •   5.0
      –   Susan K., Los Altos, CA May 9, 2013
  •   5.0
    "Everyone at Mini Stevens Creek is great!"   –   Sylvia L., San Mateo, CA May 9, 2013
  •   5.0
      –   Clarence A., Belmont, CA May 9, 2013
  •   4.0
      –   Deborah I., San Jose, CA May 9, 2013
  •   5.0
      –   Tom H., Fremont, CA May 9, 2013
  •   4.5
    "For the first time that I have ever owned a car I felt appreciated and honored by a car dealership. Thank you."   –   Teresa B., San Jose, CA May 9, 2013
  •   5.0
      –   Matthew W., Sunnyvale, CA May 8, 2013
  •   4.5
      –   Bob P., Santa Cruz, CA May 8, 2013
  •   5.0
      –   Claudia F., South San Francisco, CA May 8, 2013
  •   5.0
      –   Naomi F., Fresno, CA May 8, 2013
  •   5.0
      –   Sandra D., Santa Cruz, CA May 7, 2013
  •   4.5
      –   Stephen M., San Carlos, CA May 7, 2013
  •   5.0
      –   Farhad G., Campbell, CA May 7, 2013
  •   5.0
      –   Ralph R., Newark, CA May 7, 2013
  •   5.0
    "Andrew can always be depended upon for the highest level of care for the customer"   –   Sophie L., Palo Alto, CA May 7, 2013
  •   4.5
      –   Leighton S., Pacific Grove, CA May 6, 2013
  •   5.0
    "Jennifer is a keeper. My prior experience with Mini of Stevens Creek had me rethinking my Cooper purchase altogether. Jennifer was helpful, knowledgeable, and kept me apprised of the work and progress of that work. Overall, the the level of customer service from greeter to cashier was exceptional. thank you."   –   Susan H., San Jose, CA May 6, 2013
  •   5.0
    "Randy and Jennifer are always very attentive and professional"   –   Glenn O., San Jose, CA May 6, 2013
  •   2.5
      –   Russell D., San Jose, CA May 6, 2013
  •   4.0
      –   Ming Y., Foster City, CA May 6, 2013
  •   5.0
      –   Alison Y., Belmont, CA May 6, 2013
  •   5.0
    "Cardy when above and beyond the call of duty and helped me deal with my less-than-helpful insurance company."   –   Aaron S., Monte Sereno, CA May 6, 2013
  •   5.0
      –   Cynthia W., Half Moon Bay, CA May 6, 2013
  •   5.0
      –   Augustine C., Hollister, CA May 6, 2013
  •   5.0
      –   Yu Fen C., Sunnyvale, CA May 6, 2013
  •   5.0
      –   Gary F., San Ramon, CA May 5, 2013
  •   5.0
      –   Sumit V., San Francisco, CA May 5, 2013
  •   5.0
    "Luver was the reason why I was very satisfied with outcome of my recent visit. He was very knowledgeable and responsible and he made sure that I was completely satisfied."   –   Edith S., San Jose, CA May 5, 2013
  •   5.0
      –   Jennifer A., Sunnyvale, CA May 5, 2013
  •   5.0
      –   David B., San Francisco, CA May 5, 2013
  •   4.5
      –   Michael S., Boulder Creek, CA May 4, 2013
  •   5.0
      –   Sharon C., Fremont, CA May 4, 2013
  •   4.5
      –   Kevin S., San Jose, CA May 4, 2013
  •   5.0
      –   John S., Carmel, CA May 4, 2013
  •   5.0
      –   Terra C., Gilroy, CA May 4, 2013
  •   5.0
      –   Dick Y., San Jose, CA May 4, 2013
  •   5.0
      –   Anthony G., Felton, CA May 4, 2013
  •   5.0
      –   Erik B., Ben Lomond, CA May 4, 2013
  •   5.0
      –   Issac P., Santa Clara, CA May 4, 2013
  •   4.5
    "I am always pleased with the prompt service and pleasant attention from the staff at Mini of Stevens Creek."   –   Leopoldo G., Redwood City, CA May 4, 2013
  •   5.0
    "Cardy Mercado was great - explained my car issue and recommended repair, then also added in the warranty-covered items. He has a deep understanding of car systems as well as has a very pleasant customer-service manner. I'll be seeking his advice on my next visit."   –   Lucy H., San Jose, CA May 4, 2013
  •   5.0
    "Jennifer and Andrew were both AWESOME. Also... I accidentally left my key card/door opener in my MINI when I dropped it off, didn't realize my mistake until after the service dept closed that evening. Went back to the dealer and someone from the reception desk was able to locate someone who was able to locate my car and get the keycard for me. (without it, i couldn't have gotten into my house.)"   –   Courtney A., San Jose, CA May 3, 2013
  •   5.0
    "As always, Jennifer is the best advisor to help each time. And the reception girl (sorry i forgot her name) is so nice and helpful too, they make me always feel taken care. I've stayed with Stevens Creek MINI (from their early Mountain View store) so many years, I bought our 2 MINI from this dealer, and have service with them all the time. They are the best!"   –   Wei W., Santa Clara, CA May 3, 2013
  •   5.0
      –   Edward S., San Jose, CA May 3, 2013
  •   5.0
      –   Richard B., Aptos, CA May 3, 2013
  •   5.0
    "Both times I have been extremely happy with the service you have provided. I have needed the "ferrying" to my home during service and have been driven by Pepe (Jose) and Lala. Both of whom are wonderful! Excellent drivers, polite, personable, very pleasant experience! Thank you!"   –   Bridgett M., San Jose, CA May 3, 2013
  •   5.0
      –   Nancy P., Carmel Valley, CA May 3, 2013
  •   5.0
      –   Jonathan C., San Jose, CA May 3, 2013
  •   5.0
      –   Feng C., San Jose, CA May 3, 2013
  •   5.0
      –   Jaime B., Menlo Park, CA May 2, 2013
  •   5.0
      –   Nicholas M., San Jose, CA May 2, 2013
  •   5.0
    "Super nice staff!"   –   Kerrie R., San Jose, CA May 2, 2013
  •   5.0
      –   Ashleigh A., Pacific Grove, CA May 2, 2013
  •   5.0
      –   Evet S., San Jose, CA May 2, 2013
  •   5.0
    "They were giving out soft tacos, soft drinks, and cookies- not to mention I snagged some free Mini magnets! AND my car was washed! How could I not leave happy? :)"   –   Lindsay O., Cupertino, CA May 2, 2013
  •   5.0
    "Peter Smee accommodated everythng I needed, communicated effectively, and all with a smile"   –   Jane W., Atherton, CA May 2, 2013
  •   5.0
      –   Myly L., san jose, CA May 1, 2013
  •   5.0
      –   Doug H., San Jose, CA May 1, 2013
  •   5.0
      –   Laurelyn F., Los Altos, CA May 1, 2013
  •   5.0
      –   MINI Owner, San Jose, CA Apr 30, 2013
  •   5.0
    "Mini Stevens Creek is the best - great service and work."   –   Jeff H., San Jose, CA Apr 30, 2013
  •   5.0
      –   Federico N., Palo Alto, CA Apr 30, 2013
  •   4.0
      –   Kai Pong L., San Jose, CA Apr 29, 2013
  •   5.0
      –   Rhonda K., San Jose, CA Apr 29, 2013
  •   5.0
      –   MINI Owner, San Bruno, CA Apr 29, 2013
  •   5.0
    "Thanks Jen!"   –   Armando C., Salinas, CA Apr 29, 2013
  •   5.0
      –   Peter F., San Carlos, CA Apr 29, 2013
  •   5.0
      –   Sheng C., San Francisco, CA Apr 29, 2013
  •   5.0
      –   Jack Y., San Jose, CA Apr 29, 2013
  •   5.0
    "washed - not vacuum"   –   Debra S., Redwood City, CA Apr 29, 2013
  •   3.5
    "It took them 3 days to service the car."   –   Viral K., Redwood City, CA Apr 29, 2013
  •   5.0
    "Trent did an excellent service when I brought my Mini in. He was courteous, helpful and answered all my questions."   –   Hup C., San Jose, CA Apr 28, 2013
  •   5.0
      –   Ernie Y., San Jose, CA Apr 28, 2013
  •   5.0
      –   Juliette F., Menlo Park, CA Apr 27, 2013
  •   5.0
      –   Michel D., San Jose, CA Apr 27, 2013
  •   5.0
      –   Charles B., Pacific Grove, CA Apr 27, 2013
  •   5.0
      –   George F., San Jose, CA Apr 27, 2013
  •   5.0
      –   Jored S., Sunnyvale, CA Apr 27, 2013
  •   4.0
      –   Herminia O., Redwood City, CA Apr 27, 2013
  •   5.0
      –   Anna Maria B., Sunnyvale, CA Apr 26, 2013
  •   5.0
      –   Bernie M., Redwood City, CA Apr 26, 2013
  •   5.0
      –   Leila K., Santa Cruz, CA Apr 26, 2013
  •   5.0
      –   Rosemary W., Palo Alto, CA Apr 26, 2013
  •   5.0
      –   Vanessa D., San Jose, CA Apr 26, 2013
  •   5.0
    "My first new car service and it was better than I imagined!"   –   Charles S., Saratoga, CA Apr 26, 2013
  •   5.0
      –   Ahmed Jr M., San Jose, CA Apr 26, 2013
  •   4.0
      –   Michelle C., Milpitas, CA Apr 26, 2013
  •   5.0
    "Jennifer was great."   –   Gary H., Fremont, CA Apr 25, 2013
  •   5.0
      –   Laura F., Palo Alto, CA Apr 25, 2013
  •   5.0
      –   Linda K., San Jose, CA Apr 25, 2013
  •   2.0
    "My service advisor (Peter) was fantastic. Additionally, the Cust. Service Rep on the phone did her best to help. But communications between Mini Service and me simply to find out the status of my car was abysmal and incredibly frustrating."   –   Lisbeth D., Scotts Valley, CA Apr 25, 2013
  •   5.0
      –   Katrina E., Cupertino, CA Apr 25, 2013
  •   5.0
      –   Paul D., Santa Clara, CA Apr 25, 2013
  •   5.0
      –   Loyd N., San Jose, CA Apr 25, 2013
  •   5.0
      –   Kristen B., Seaside, CA Apr 25, 2013
  •   5.0
      –   Lincoln O., , Apr 25, 2013
  •   4.5
      –   Suzanne W., Los Gatos, CA Apr 24, 2013
  •   5.0
      –   Brian C., San Francisco, CA Apr 24, 2013
  •   5.0
      –   Koti F., Foster City, CA Apr 24, 2013
  •   4.5
      –   Lana P., San Jose, CA Apr 23, 2013
  •   4.0
      –   Kipp T., Cupertino, CA Apr 23, 2013
  •   5.0
    "I am happy. More importantly, my wife is happy. What else can I add?"   –   Arthur B., San Jose, CA Apr 23, 2013
  •   5.0
    "Great to be greeted instantly and cheerfully. I greatly appreciate you went the extra mile and changednthe clutch to the new design. Tte car drives so much better now. My wife is finally happy with it!"   –   Emily M., San Carlos, CA Apr 23, 2013
  •   4.0
      –   MINI Owner, San Jose, CA Apr 22, 2013
  •   5.0
    "We know you were not your "average" customer, because we WON the car. HOWEVER, EVERYTHING AND EVERBODY at your dealership was top notch. Our "Motoring Advisor, Fernando Constantino was the best i have ever experienced. He KNOWS his product line and takes GREAT pride in making the customer happy."   –   ., Pacific Grove, CA Apr 22, 2013
  •   5.0
      –   Maile G., San Jose, CA Apr 22, 2013
  •   5.0
    "Everyone was very helpful and got all the work done early!"   –   Christopher L., San Carlos, CA Apr 22, 2013
  •   5.0
      –   Evelyn Y., Redwood City, CA Apr 22, 2013
  •   5.0
      –   Lara D., San Jose, CA Apr 22, 2013
  •   5.0
      –   Reina B., , Apr 22, 2013
  •   5.0
      –   Karen W., Portola Valley, CA Apr 22, 2013
  •   5.0
      –   James B., Los Gatos, CA Apr 22, 2013
  •   5.0
      –   Anna T., Palo Alto, CA Apr 22, 2013
  •   4.5
      –   Craig B., Saratoga, CA Apr 22, 2013
  •   5.0
    "The staff at this dealership is the reason I bought my mini . Service deserves higher ratings than 5. They all deserve extra piece of pie. ( garygocart ) Thank you for asking ."   –   Gary G., Morgan Hill, CA Apr 21, 2013
  •   5.0
      –   Robert S., San Jose, CA Apr 21, 2013
  •   5.0
      –   Gianfranco D., Los Gatos, CA Apr 21, 2013
  •   0.5
      –   Ivan M., Palo Alto, CA Apr 21, 2013
  •   5.0
      –   James H., San Jose, CA Apr 21, 2013
  •   5.0
      –   Nicole W., EL GRANADA, CA Apr 20, 2013
  •   5.0
    "Andrew is a great service advisor. He was very professional and answered all my questions. Mike Sullivan"   –   Michael S., Cupertino, CA Apr 20, 2013
  •   5.0
      –   Sujalendu D., San Jose, CA Apr 20, 2013
  •   5.0
      –   Shuwei H., Santa Clara, CA Apr 20, 2013
  •   0.5
      –   Ian L., San Jose, CA Apr 20, 2013
  •   5.0
      –   Nick M., San Mateo, CA Apr 19, 2013
  •   5.0
      –   Chiao T., Sunnyvale, CA Apr 19, 2013
  •   5.0
    "Second time with service representative, Andrew. Exceptional service again, convenient and efficient, thanks!"   –   Ashcon N., Union City, CA Apr 19, 2013
  •   5.0
    "always great"   –   Kathleen S., Woodside, CA Apr 19, 2013
  •   5.0
    "The Mini of Stevens Creek, including all staff and especially Jennifer, give the Best Service that I get from any company."   –   Cary C., Salinas, CA Apr 19, 2013
  •   5.0
      –   Yoon C., Sunnyvale, CA Apr 19, 2013
  •   5.0
      –   Suyao J., Stanford, CA Apr 19, 2013
  •   5.0
    "I believe coffee service is provided free for people waiting... But I don't drink coffee. Had to pay formy preferred diet coke. This is a common bias so isn't too big a deal, but there is an opportunity for you to break the streak!. Provide complementary sodas for those waiting for their vehicle?"   –   Thomas Y., Emerald Hills, CA Apr 19, 2013
  •   5.0
      –   Madhura N., San Jose, CA Apr 19, 2013
  •   5.0
      –   Paul C., Milpitas, CA Apr 19, 2013
  •   5.0
    "MY ADVISOR(LUVER TALINGDAN) WAS EXCELLENT. HE WOULD CALL ME AND KEEP ME UPDATED AS TO WHAT WAS HAPPENING WITH MY VEHICLE. WHEN HE ADVISED ME THAT THEY WOULD NEED TO KEEP MY MINI FOR ANOTHER DAY, HE ARRAINGED FOR A LOANER CAR. WHEN I WASN'T ABLE TO PICK UP MY MINI WITHOUT ANY HASSEL I WAS ABLE TO KEEP THE LOANER FOR ANOTHER DAY."   –   Curtis J., Oakdale, CA Apr 19, 2013
  •   4.0
    "All good, except when I came to pick it up, about 16 hours after I was notified that it was ready. After payment, cashier said, "oops it's being washed, so wait over there (by the window) and it'll be right up." So I went to the chair-less window area, and waited patiently several minutes. A nice guy, one of the service writers, asked if he could help me. I said that I was waiting for my car to come out, as it was being washed. He asked what car, and I told him. He went away briefly and came back with the key and pointed out that my car was parked across from the intake lanes, and would be taken in to wash shortly. Was I in a hurry? In fact I had a lunch appt in about 15 minutes, so yes. ... and I got annoyed and expressed it. The guy said that I should take the car and bring it back to be washed any time. I said I live 20 some miles away, so no thanks, and I left. What annoyed me was 1) Smee had happily informed me that my car would be washed (I like that), and 2) that people are telling me that it's BEING WASHED (thus ready real soon), when it hadn't even started the wash process 16 hours after I was notified to pick it up. WHY tell me something untrue, and misleading, as if my time waiting was without price? I left unhappy. Elsewise the experience with SMEE and everthing was great."   –   Jared B., Palo Alto, CA Apr 18, 2013
  •   4.5
      –   Tetiana Z., San Jose, CA Apr 18, 2013
  •   2.0
      –   MINI Owner, San Jose, CA Apr 18, 2013
  •   5.0
    "My first time in. Not used to having door opened for me. I've always been a truck guy til now"   –   Keith H., Santa Cruz, CA Apr 18, 2013
  •   5.0
      –   Zahra S., Menlo Park, CA Apr 18, 2013
  •   5.0
      –   Jose T., Morgan Hill, CA Apr 18, 2013
  •   5.0
      –   Frederick S., San Jose, CA Apr 18, 2013
  •   4.0
      –   Thai N., San Jose, CA Apr 18, 2013
  •   5.0
      –   Keng C., San Jose, CA Apr 18, 2013
  •   5.0
      –   Paul L., Palo Alto, CA Apr 17, 2013
  •   5.0
      –   Eric F., Mountain View, CA Apr 17, 2013
  •   5.0
      –   Jacquelyn C., Menlo Park, CA Apr 17, 2013
  •   5.0
      –   Ami D., San Mateo, CA Apr 17, 2013
  •   5.0
      –   MINI Owner, Saratoga, CA Apr 17, 2013
  •   5.0
      –   Regina D., Saratoga, CA Apr 16, 2013
  •   4.5
      –   Akihiro H., Sunnyvale, CA Apr 16, 2013
  •   5.0
      –   Kathleen K., Salinas, CA Apr 16, 2013
  •   5.0
      –   Lynn B., Belmont, CA Apr 15, 2013
  •   5.0
      –   Hsing-Tsu L., San Francisco, CA Apr 15, 2013
  •   5.0
    "Andrew is an asset to your Service Area at Stevens Creek Mini"   –   Victoria C., San Mateo, CA Apr 15, 2013
  •   5.0
      –   Allen M., Mountain View, CA Apr 15, 2013
  •   4.5
    "Was not vacuumed that well but it was washed."   –   MINI Owner, Santa Cruz, CA Apr 15, 2013
  •   5.0
      –   Michael D., Santa Cruz, CA Apr 15, 2013
  •   5.0
      –   Chia-Ling M., San Jose, CA Apr 15, 2013
  •   5.0
      –   Michelle D., Mountain View, CA Apr 15, 2013
  •   5.0
      –   David G., Gilroy, CA Apr 15, 2013
  •   4.0
      –   Barry P., Santa Cruz, CA Apr 15, 2013
  •   5.0
      –   Scott M., San Jose, CA Apr 15, 2013
  •   5.0
      –   Nathaniel K., San Jose, CA Apr 14, 2013
  •   5.0
    "Peter was excellent and took great care of me!"   –   Veronica P., Los Gatos, CA Apr 14, 2013
  •   5.0
      –   Randall G., Union City, CA Apr 14, 2013
  •   5.0
      –   Orapin S., San Mateo, CA Apr 14, 2013
  •   5.0
    "Great experience"   –   Gordon N., Saratoga, CA Apr 14, 2013
  •   5.0
      –   Jeanne J., Boulder Creek, CA Apr 14, 2013
  •   5.0
      –   Jennifer M., Redwood City, CA Apr 14, 2013
  •   5.0
      –   Gary K., Morgan Hill, CA Apr 14, 2013
  •   5.0
      –   Daniel B., San Carlos, CA Apr 13, 2013
  •   5.0
      –   Karine D., Morgan Hill, CA Apr 13, 2013
  •   5.0
      –   Hope S., Redwood City, CA Apr 13, 2013
  •   5.0
      –   Danny C., Saratoga, CA Apr 13, 2013
  •   5.0
      –   Robert S., Paso Robles, CA Apr 13, 2013
  •   4.0
      –   Paula B., Mountain View, CA Apr 13, 2013
  •   5.0
    "Trent was very customer centric and provided a very positive customer experience."   –   Henry J., San Mateo, CA Apr 12, 2013
  •   4.0
      –   Gustavo B., East Palo Alto, CA Apr 12, 2013
  •   5.0
      –   Ofelia H., Sunnyvale, CA Apr 12, 2013
  •   5.0
      –   Brian I., Pescadero, CA Apr 12, 2013
  •   5.0
      –   Oleksii I., Mountain View, CA Apr 12, 2013
  •   5.0
      –   James R., Gilroy, CA Apr 12, 2013
  •   5.0
      –   Matthew G., Menlo Park, CA Apr 12, 2013
  •   5.0
      –   Niels B., Los Altos, CA Apr 12, 2013
  •   5.0
      –   Debra M., Los Gatos, CA Apr 12, 2013
  •   4.5
      –   Jose R., San Francisco, CA Apr 12, 2013
  •   5.0
      –   Andrew C., Palo Alto, CA Apr 12, 2013
  •   3.5
      –   Rose T., San Carlos, CA Apr 11, 2013
  •   5.0
    "so easy to make appointment even got me in and out early"   –   Sondra N., Big sur, CA Apr 11, 2013
  •   4.5
      –   Brian D., San Jose, CA Apr 11, 2013
  •   5.0
      –   Cynthia B., Palo Alto, CA Apr 11, 2013
  •   4.5
    "Not one grumpy person. Everyone was very professional, helpful and polite."   –   Judd N., Monterey, CA Apr 11, 2013
  •   5.0
      –   Susan Q., Menlo Park, CA Apr 11, 2013
  •   5.0
      –   Mats B., Palo Alto, CA Apr 11, 2013
  •   5.0
      –   Shawn N., Scotts Valley, CA Apr 11, 2013
  •   5.0
      –   Khai T., San Jose, CA Apr 11, 2013
  •   5.0
      –   Jim B., Los Gatos, CA Apr 10, 2013
  •   4.0
      –   MINI Owner, San Jose, CA Apr 10, 2013
  •   4.0
    "There is nothing outstanding about mini's service. Its better than average; however you did what I asked. I paid for the vehicle maintenance package. Therefore, I'm getting what I paid for and I'm happy w/ the service. Trust me, if your service was terrible I would let you know. There is no need for a survey every time my car is in for service."   –   AnneMarie C., San Jose, CA Apr 9, 2013
  •   5.0
      –   William S., Half Moon Bay, CA Apr 9, 2013
  •   5.0
      –   Noelle S., Sunnyvale, CA Apr 9, 2013
  •   5.0
      –   MINI Owner, San Jose, CA Apr 9, 2013
  •   5.0
      –   Maria Cecilia J., Union City, CA Apr 9, 2013
  •   5.0
      –   Riordan D., Hayward, CA Apr 9, 2013
  •   5.0
      –   Merle F., San Jose, CA Apr 8, 2013
  •   5.0
      –   Andrei B., Mountain View, CA Apr 8, 2013
  •   0.5
    "My mini has way too many problems for its age and mileage. I am going to contact Mini headquarters about it."   –   Lori T., Los Altos, CA Apr 8, 2013
  •   5.0
      –   Jeff G., Menlo Park, CA Apr 8, 2013
  •   5.0
      –   Curtis A., San Jose, CA Apr 8, 2013
  •   5.0
      –   Mindy N., San Jose, CA Apr 8, 2013
  •   5.0
    "Great service, service advisor was very knowledgable and friendly - Trent."   –   Lisa S., Redwood City, CA Apr 8, 2013
  •   5.0
      –   Petr J., Emerald Hills, CA Apr 8, 2013
  •   5.0
      –   Cynthia M., San Jose, CA Apr 8, 2013
  •   5.0
      –   Robert S., San Carlos, CA Apr 8, 2013
  •   5.0
    "My sales advisors, including Cadey who was in training, were both extremely helpful and sensed my concern for having a check engine light come on 2 days after I got my car."   –   Perla M., Mountain View, CA Apr 8, 2013
  •   5.0
      –   Li H., Menlo Park, CA Apr 7, 2013
  •   5.0
      –   Howard H., Los Altos, CA Apr 7, 2013
  •   5.0
      –   Stephen B., Dublin, CA Apr 7, 2013
  •   5.0
    "Extremely accommodating and gracious"   –   Willa C., Half Moon Bay, CA Apr 7, 2013
  •   3.5
    "The dead battery due to my not being told by the salesperson is attributed to short distances even though once a week I drove over 60 miles in a day, was not covered under my extended warranty. I am very displeased with having to pay out $300 for a car that is just one year old. so despite good service I am left with A BITTER experience with mini."   –   carpl Y., La Honda, CA Apr 7, 2013
  •   5.0
      –   Roy C., San Jose, CA Apr 7, 2013
  •   5.0
    "I had a tire problem The service team including Trent and the gal behind the accessory counter and the shuttle drivers were exceptional to get this taken care of in one work day without significantly altering my own. Mmurphy Esq."   –   Mary M., Los Gatos, CA Apr 6, 2013
  •   5.0
      –   Sean M., Mountain View, CA Apr 6, 2013
  •   5.0
      –   Xavier C., San Jose, CA Apr 6, 2013
  •   5.0
    "It is really nice to be able to have a car available to use if needed while mine is being serviced."   –   Josephine M., Los Gatos, CA Apr 6, 2013
  •   5.0
      –   Steven D., Redwood City, CA Apr 6, 2013
  •   4.5
      –   Christine G., Los Altos, CA Apr 6, 2013
  •   5.0
      –   Vanessa C., Oakland, CA Apr 5, 2013
  •   5.0
    "Luver has served as a great adviser. I must commend him on his suggestions on my car since I know nothing about car maintenance & repair. He told me when a service would be necessary or unnecessary, which has helped me budget properly for my car and has encouraged me to be a returning customer at Stevens Creek."   –   Kelli O., Aptos, CA Apr 5, 2013
  •   5.0
      –   Siyu Y., Milpitas, CA Apr 5, 2013
  •   5.0
      –   Jerome R., San Jose, CA Apr 5, 2013
  •   5.0
      –   Anya S., Los Gatos, CA Apr 5, 2013
  •   5.0
      –   Kathleen S., Belmont, CA Apr 4, 2013
  •   5.0
      –   Renee R., La Selva Beach, CA Apr 4, 2013
  •   5.0
      –   Tianshu L., Milpitas, CA Apr 4, 2013
  •   5.0
      –   Taeko I., Belmont, CA Apr 4, 2013
  •   5.0
      –   James S., San Jose, CA Apr 4, 2013
  •   5.0
      –   Alexandra M., San Jose, CA Apr 4, 2013
  •   4.5
      –   Tom S., Cupertino, CA Apr 4, 2013
  •   2.5
    "My car has 18000 miles on it and I was recommended $4000 worth of work on it. I feel like I am being duped because the car has absolutely no issues and it has always had all its regular maintenance done on time. Also, while getting the oil change, I was given the option to get these extra fluff items done that totaled to $400 or so. For some reason, they think I should spend almost $500 when I bring my car in for a simple oil change. I am totally shocked at these recommendations!"   –   MINI Owner, San Jose, CA Apr 4, 2013
  •   5.0
    "Everything is well explained. A bit upset that my warranty was merely 2 weeks expired and I received no financial help for tensioner failure and timming chain repair."   –   MINI Owner, San Jose, CA Apr 4, 2013
  •   5.0
      –   Julie G., San Jose, CA Apr 4, 2013
  •   5.0
    "Jennifer was simply great..."   –   Arcadio M., San Jose, CA Apr 4, 2013
  •   5.0
      –   Susan L., Los Altos, CA Apr 3, 2013
  •   5.0
      –   Pouria D., San Jose, CA Apr 3, 2013
  •   5.0
      –   Donald W., San Jose, CA Apr 3, 2013
  •   5.0
      –   Ravi B., San Jose, CA Apr 3, 2013
  •   5.0
      –   Lucy G., San Bruno, CA Apr 3, 2013
  •   5.0
      –   MINI Owner, Santa Clara, CA Apr 3, 2013
  •   5.0
      –   Anabel L., Menlo Park, CA Apr 3, 2013
  •   5.0
    "Trent was a great as my advisor."   –   Candace H., San Jose, CA Apr 2, 2013
  •   4.5
      –   Stephanie T., Woodside, CA Apr 2, 2013
  •   5.0
      –   Lauren E., Pacific Grove, CA Apr 2, 2013
  •   5.0
      –   ., , Apr 2, 2013
  •   5.0
      –   Eugene W., Hayward, CA Apr 2, 2013
  •   5.0
      –   Mitchell L., Santa Cruz, CA Apr 1, 2013
  •   5.0
    "Luver is great. He really makes one feel like a vip."   –   Paul C., San Jose, CA Apr 1, 2013
  •   5.0
      –   Angela F., San Jose, CA Apr 1, 2013
  •   4.5
    "There was an error with the online appointment setup tool, but otherwise, the experience was very pleasant."   –   Charles C., Santa Clara, CA Apr 1, 2013
  •   4.5
      –   Samantha B., Fremont, CA Apr 1, 2013
  •   4.5
      –   Jaehyun B., Stanford, CA Apr 1, 2013
  •   5.0
      –   Zunaira Q., Mountain View, CA Apr 1, 2013
  •   5.0
      –   Baglan R., Half Moon Bay, CA Apr 1, 2013
  •   5.0
      –   Ana P., San Jose, CA Apr 1, 2013
  •   5.0
      –   Patrick B., San Jose, CA Apr 1, 2013
  •   5.0
      –   Barbara K., San Jose, CA Apr 1, 2013
  •   5.0
      –   Jeanine W., Salinas, CA Mar 31, 2013
  •   5.0
    "Pete was awesome! I didn't have an appointment and he still took care of me right away. He even offered me an alternative vehicle so I could get to work on time."   –   Luna T., San Jose, CA Mar 31, 2013
  •   5.0
    "No sales pressure."   –   Michelle D., Foster City, CA Mar 31, 2013
  •   5.0
      –   Ross W., Saratoga, CA Mar 30, 2013
  •   5.0
    "Trent was thorough with explanations that my wife found easy to understand."   –   Glenn L., Santa Clara, CA Mar 30, 2013
  •   5.0
    "Andrew is great!"   –   MINI Owner, Campbell, CA Mar 30, 2013
  •   5.0
      –   Ie-Chen C., Palo Alto, CA Mar 30, 2013
  •   5.0
      –   Ruby N., Marina, CA Mar 29, 2013
  •   4.0
      –   Karen Z., San Jose, CA Mar 29, 2013
  •   5.0
    "They took me immediately, offered me a rental, efficiently processed paperwork, in and out, were curtius, and fixed the problem I came in with."   –   Irma V., San Mateo, CA Mar 29, 2013
  •   5.0
      –   Jessica C., San Jose, CA Mar 29, 2013
  •   1.0
      –   Tina W., San Jose, CA Mar 29, 2013
  •   3.5
      –   MINI Owner, Cupertino, CA Mar 29, 2013
  •   5.0
      –   David B., Sunnyvale, CA Mar 29, 2013
  •   5.0
      –   Arturo P., Palo Alto, CA Mar 29, 2013
  •   5.0
      –   Naomi D., San Jose, CA Mar 29, 2013
  •   4.0
      –   Keith M., Los Gatos, CA Mar 29, 2013
  •   4.5
      –   Lijung H., San Jose, CA Mar 29, 2013
  •   5.0
    "Please bring mini diesels to california!"   –   Jessica R., Mountain View, CA Mar 29, 2013
  •   5.0
      –   Greg P., PALO ALTO, CA Mar 28, 2013
  •   5.0
      –   You S., Monterey, CA Mar 28, 2013
  •   5.0
      –   Daniel J., Half Moon Bay, CA Mar 28, 2013
  •   5.0
      –   Carol K., San Jose, CA Mar 28, 2013
  •   5.0
    "Very excellent service would highly recommend this dealer...."   –   MINI Owner, Palo Alto, CA Mar 28, 2013
  •   5.0
      –   Ross R., San Mateo, CA Mar 28, 2013
  •   5.0
      –   Angel Y., San Jose, CA Mar 28, 2013
  •   5.0
    "Excellent service by Jennifer. She is knowledgeable, professional, friendly, and customer-focused."   –   Uyen P., San Jose, CA Mar 27, 2013
  •   5.0
      –   Robert G., Santa Clara, CA Mar 27, 2013
  •   5.0
      –   Aaron S., Santa Cruz, CA Mar 27, 2013
  •   3.5
      –   Kathleen G., Castro Valley, CA Mar 27, 2013
  •   3.5
      –   Renee C., Los Altos, CA Mar 27, 2013
  •   3.0
    "Was given a filthy car to drive. Dirty inside and out. Seatbelt smelled of horrible cologne. Felt like I needed a shower after just driving a short distance to work. Ended up having to keep the car two days. I was embarrased to drive it. I would never drive a car like that, much less borrow one. Very dissappointed."   –   Teri L., Saratoga, CA Mar 26, 2013
  •   5.0
      –   David M., Mountain View, CA Mar 26, 2013
  •   5.0
    "Pete and Sharon are great at what they do."   –   Mary C., Woodside, CA Mar 26, 2013
  •   5.0
      –   Shari L., Menlo Park, CA Mar 26, 2013
  •   5.0
      –   Kathryn L., San Mateo, CA Mar 26, 2013
  •   5.0
    "I had a very complicated situation arise with my car and was treated with the utmost kindness. I sincerely feel as though my service advisor (Trent) and his other liaisons went out of their way to make sure that my car was taken care of-- which it was. Since I had such an amazing experience, I am most definitely extending my warranty because I couldn't foresee trusting my little nugget to anyone else and positive that there would be no better customer service than I received here. Thank you!"   –   Stacey B., Menlo Park, CA Mar 25, 2013
  •   5.0
    "From first call to pick up of my car, service was exceptional. Luver, especially, was incredibly proactive, reassuring, and efficiant in his suport of my concerns. His approach is always very personalized and patient and in that sense I feel I can trust him and the entire service process. Thank you Luver :)"   –   Heather W., San Carlos, CA Mar 25, 2013
  •   4.5
      –   Tracy F., Los Altos, CA Mar 25, 2013
  •   4.5
      –   Jeffrey G., Foster City, CA Mar 25, 2013
  •   5.0
      –   Allison M., San Jose, CA Mar 25, 2013
  •   5.0
      –   Kevin L., Mountain View, CA Mar 24, 2013
  •   4.5
      –   Douglas B., San Mateo, CA Mar 24, 2013
  •   5.0
    "Superior service is such an important part of the overall motoring experience. I am glad that we have chosen Mini. Nice work."   –   Eric L., San Jose, CA Mar 24, 2013
  •   5.0
      –   Andrea D., San Jose, CA Mar 24, 2013
  •   4.5
      –   Shethal K., San Jose, CA Mar 24, 2013
  •   5.0
      –   Roxane D., Salinas, CA Mar 23, 2013
  •   5.0
    "My Service Advisor, Trent, was excellent. Knowing that I would be waiting for the service to be performed, Trent had the car back to me in a timely manner which I greatly appreciated."   –   MINI Owner, San Mateo, CA Mar 23, 2013
  •   5.0
      –   Angela T., Newark, CA Mar 23, 2013
  •   1.5
    "Over $300 for a battery is excessive, more that double what a battery should cost. Mini's charges for re-programming the car's computer are extremely overpriced. A simple flip of a software 'switch' should take a few minutes, not billed as hours of service time. The idea applies to other changes, not just the battery reset. Either the car system design is wrong or the service charges are way out of line. This will affect my future purchases and recommendations to friends."   –   Stuart C., Santa Clara, CA Mar 23, 2013
  •   5.0
      –   Brian B., Palo Alto, CA Mar 22, 2013
  •   5.0
      –   Jongwon Y., Cupertino, CA Mar 22, 2013
  •   5.0
    "I wish that Mini provided cars while our car is in service. I live in RWC and the shuttle does not come up that far and I always have to have someone go with me to drop off my car and pick up."   –   Deborah R., Redwood City, CA Mar 22, 2013
  •   5.0
      –   Matt G., Santa Cruz, CA Mar 22, 2013
  •   5.0
    "Completely satisfied with the service received by Luver @ Mini who went above and beyond to ensure everything went smooth."   –   Anabela S., San Jose, CA Mar 22, 2013
  •   5.0
      –   Shoichi E., Cupertino, CA Mar 22, 2013
  •   5.0
    "Thank you Trent D. for giving us service updates. We also appreciate the free car loaner. Your friendly attitude and customer service was outstanding!"   –   Gary G., San Jose, CA Mar 21, 2013
  •   5.0
    "Superb job from the first phone call to final pickup."   –   David F., Morgan Hill, CA Mar 21, 2013
  •   5.0
      –   Herr M., Salinas, CA Mar 21, 2013
  •   5.0
      –   Bill S., San Jose, CA Mar 21, 2013
  •   4.0
    "Asked to have wheels washed, did not happen."   –   Kenzo N., Fremont, CA Mar 21, 2013
  •   5.0
      –   Michelyn D., San Martin, CA Mar 21, 2013
  •   4.5
      –   MINI Owner, Santa Clara, CA Mar 21, 2013
  •   5.0
      –   Julie J., San Jose, CA Mar 21, 2013
  •   4.5
      –   Nadav B., Palo Alto, CA Mar 20, 2013
  •   5.0
      –   Paul G., Saratoga, CA Mar 20, 2013
  •   5.0
      –   Bharatha N., Redwood City, CA Mar 20, 2013
  •   5.0
    "The service staff at Mini Stevens Creek is always a pleasure to do business with."   –   Jason C., Santa Cruz, CA Mar 20, 2013
  •   5.0
      –   James M., Redwood City, CA Mar 20, 2013
  •   5.0
    "Our Service rep Jennifer was excellent as always. We appreciate her honesty and taking the extra step to keep our maintenance book up to date. She always explains everything really well and straightforward. We enjoy working with her."   –   Kristen M., Santa Clara, CA Mar 20, 2013
  •   5.0
      –   Linda K., Santa Cruz, CA Mar 19, 2013
  •   5.0
      –   Kevin M., San Jose, CA Mar 19, 2013
  •   4.5
      –   Arti A., Palo Alto, CA Mar 19, 2013
  •   5.0
      –   William B., LA HONDA, CA Mar 19, 2013
  •   5.0
    "This is the second visit with same issue. The first time(Feb. of 2012?) the problem was not resolved but I was told that it was fixed. At least this time the problem has been identified and it is recommended to replace bent driver side front wheel. The service advisor recommended to replace it when I come in for the next service, when the tires would be due for replacement as well. I hope this will fully address the shaking steering wheel issue. If shaking persists after the replacement of rim ($445 part cost), I would loose all confidence in dealership's ability to repair its own cars."   –   Joonkoo K., Santa Cruz, CA Mar 19, 2013
  •   5.0
      –   David R., Hillsborough, CA Mar 19, 2013
  •   5.0
    "Everyone was so helpful and friendly I couldn't ask for anything more."   –   Cathy D., Belmont, CA Mar 19, 2013
  •   5.0
      –   Dennis G., San Jose, CA Mar 18, 2013
  •   5.0
    "Quick and efficient, and i love that you guys wash my Mini"   –   Suzanne S., San Jose, CA Mar 18, 2013
  •   5.0
      –   Geoffrey Y., Belmont, CA Mar 18, 2013
  •   5.0
      –   Tian T., San Jose, CA Mar 18, 2013
  •   5.0
      –   Chandre S., Menlo Park, CA Mar 18, 2013
  •   5.0
      –   Ronald B., Mountain View, CA Mar 18, 2013
  •   5.0
      –   Aileen T., Santa Clara, CA Mar 18, 2013
  •   5.0
      –   Nick K., San Jose, CA Mar 18, 2013
  •   5.0
    "I very much appreciated the quick service, and that there were several staff at MINI Stevens Creek Service who GENUINELY WANTED to help, and were incredibly friendly. The loaner vehicle Luver picked for me was perfect for my situation as a "taxi mom". One thing I wanted to note: I noticed the evening after I picked up my MINI from Stevens Creek Service that the plastic back license plate frame was broken, but I don't know if this happened during or after service. I thought I'd mention, in case by chance there was any washing / servicing equipment that might cause this to happen. It's not a big deal, but maybe something to look out for? Thanks so much for everything!"   –   Cynthia B., San Jose, CA Mar 18, 2013
  •   5.0
      –   Elizabeth J., Los Gatos, CA Mar 18, 2013
  •   5.0
      –   Farhad G., Campbell, CA Mar 18, 2013
  •   5.0
      –   Alberto L., Cupertino, CA Mar 18, 2013
  •   5.0
      –   Karen Y., Los Altos Hills, CA Mar 17, 2013
  •   4.5
      –   Lana L., Milpitas, CA Mar 17, 2013
  •   5.0
      –   Sean B., Campbell, CA Mar 17, 2013
  •   5.0
      –   Guillaume B., Mountain View, CA Mar 17, 2013
  •   5.0
      –   Dennis K., San Mateo, CA Mar 17, 2013
  •   5.0
      –   Quin B., Morgan Hill, CA Mar 17, 2013
  •   5.0
      –   Leif D., Scotts Valley, CA Mar 17, 2013
  •   5.0
      –   Jennifer C., San Jose, CA Mar 16, 2013
  •   5.0
      –   Leonard C., San Jose, CA Mar 16, 2013
  •   5.0
      –   Jessica Q., Millbrae, CA Mar 16, 2013
  •   5.0
      –   Bob S., Los Gatos, CA Mar 16, 2013
  •   5.0
      –   Magdalena R., Menlo Park, CA Mar 16, 2013
  •   5.0
      –   Elliott G., Woodside, CA Mar 16, 2013
  •   5.0
      –   Moriah B., Hollister, CA Mar 16, 2013
  •   4.0
    "my vanity mirror on the drivers side is broken and was suppose to be fixed, it was not."   –   Conchita P., Palo Alto, CA Mar 16, 2013
  •   5.0
      –   Victoria W., Monterey, CA Mar 16, 2013
  •   4.0
    "Great service"   –   MINI Owner, Modesto, CA Mar 15, 2013
  •   5.0
    "I was happy with everything except the half hour wait to be seen after I arrived. My appointment was for 8:40am and I arrived a couple of minutes early but was not seen until about half an hour after my appointment!"   –   Brenda B., Los Altos, CA Mar 15, 2013
  •   5.0
      –   Carol-Anne B., Palo Alto, CA Mar 15, 2013
  •   5.0
      –   Hoa P., Santa Clara, CA Mar 15, 2013
  •   5.0
      –   Paul C., Pacific Grove, CA Mar 15, 2013
  •   5.0
      –   Bob M., Los Altos, CA Mar 15, 2013
  •   5.0
      –   Vladimir K., San Jose, CA Mar 15, 2013
  •   5.0
      –   Whedy W., Menlo Park, CA Mar 15, 2013
  •   5.0
      –   Michael B., Campbell, CA Mar 15, 2013
  •   5.0
    "Andrew was awesome!"   –   Chloe M., Palo Alto, CA Mar 15, 2013
  •   4.5
      –   Kathy H., San Jose, CA Mar 14, 2013
  •   4.0
    "Would have given 5 stars if the person handling the loaner cars was more professional and customer-friendly. Also, I was waiting at his counter for awhile before he ever acknowledged me. It was much better when my service advisor handled the loaner cars."   –   Art E., Sunnyvale, CA Mar 14, 2013
  •   5.0
      –   Mark S., Redwood City, CA Mar 14, 2013
  •   5.0
      –   David H., Sunnyvale, CA Mar 14, 2013
  •   5.0
      –   ., , Mar 14, 2013
  •   5.0
      –   Linda C., Boulder Creek, CA Mar 14, 2013
  •   5.0
    "Jennifer is a terrific SA ... a real asset to MINI of Stevens Creek"   –   Ed H., San Jose, CA Mar 14, 2013
  •   5.0
      –   Alan H., San Jose, CA Mar 14, 2013
  •   5.0
      –   Ruijing S., Sunnyvale, CA Mar 14, 2013
  •   5.0
      –   Henry (Nien Hen) C., San Jose, CA Mar 13, 2013
  •   5.0
    "Luver is wonderful! He always takes care of any concerns and needs I have regarding my mini. Your company is lucky to have such an exceptional employee! Thanks again for everything, Luver!!!"   –   Michele P., San Jose, CA Mar 13, 2013
  •   5.0
      –   Wilfred R., San Jose, CA Mar 13, 2013
  •   5.0
      –   Mark Y., Mountain View, CA Mar 13, 2013
  •   0.5
      –   Brian B., Redwood City, CA Mar 12, 2013
  •   5.0
      –   Elizabeth D., Berkeley, CA Mar 12, 2013
  •   5.0
      –   Tiffany M., Mountain View, CA Mar 12, 2013
  •   5.0
      –   Billy S., Foster City, CA Mar 12, 2013
  •   5.0
      –   Marsha K., San Jose, CA Mar 12, 2013
  •   5.0
      –   ., , Mar 11, 2013
  •   5.0
      –   Gail I., San Jose, CA Mar 11, 2013
  •   5.0
      –   Drew P., Scotts Valley, CA Mar 11, 2013
  •   4.5
      –   Marco C., San Francisco, CA Mar 11, 2013
  •   5.0
      –   Reena K., Los Altos, CA Mar 11, 2013
  •   5.0
      –   Allan M., Pleasanton, CA Mar 11, 2013
  •   5.0
      –   Carol K., Oakland, CA Mar 11, 2013
  •   4.0
      –   Jose R., Hollister, CA Mar 11, 2013
  •   5.0
      –   Makoto S., Los Gatos, CA Mar 11, 2013
  •   5.0
      –   Charlene C., San Jose, CA Mar 11, 2013
  •   5.0
      –   Eunwoo L., Santa Clara, CA Mar 11, 2013
  •   5.0
      –   Dong D., San Jose, CA Mar 10, 2013
  •   4.5
      –   Brian F., Sunnyvale, CA Mar 10, 2013
  •   5.0
    "AMAZING service. Great sense of humor. Great experience overall."   –   Courtney C., San Francisco, CA Mar 10, 2013
  •   5.0
      –   Robert G., Paso Robles, CA Mar 9, 2013
  •   5.0
      –   Tsunejiro T., San Jose, CA Mar 9, 2013
  •   5.0
      –   Cory R., Mountain View, CA Mar 9, 2013
  •   5.0
      –   Blair T., Los Gatos, CA Mar 9, 2013
  •   5.0
      –   Kim Chi N., San Jose, CA Mar 9, 2013
  •   5.0
      –   John M., San Jose, CA Mar 9, 2013
  •   5.0
      –   Gregory T., Sunnyvale, CA Mar 8, 2013
  •   5.0
      –   Connie M., Morgan Hill, CA Mar 8, 2013
  •   5.0
      –   Cynthia M., Santa Clara, CA Mar 8, 2013
  •   2.5
      –   Deborah N., Los Altos, CA Mar 8, 2013
  •   5.0
      –   Maria M., Belmont, CA Mar 8, 2013
  •   5.0
      –   Jessica A., Sunnyvale, CA Mar 8, 2013
  •   5.0
      –   Henry H., Los Gatos, CA Mar 7, 2013
  •   5.0
      –   Shannon K., Mountain View, CA Mar 7, 2013
  •   4.5
      –   Byron S., Gilroy, CA Mar 7, 2013
  •   5.0
    "Andrew Northrop is my assigned service advisor, he has exceptional customer service skills. I come from many years in a customer service environment (high-tech) and I?ve got very high expectations for customer service...Andrew is the best! He should be a model for your new service advisor employees. The listed below answers reflect my thoughts on service Andrew provides. If he had high-tech experience I would highly recommend him to any company and/or steal him away! ;-)"   –   Nan A., Los Gatos, CA Mar 7, 2013
  •   5.0
      –   Annamaria V., Campbell, CA Mar 7, 2013
  •   5.0
    "Everyone I interacted with in the process, especially Lala and Trent, were friendly and helpful. This is the best service group I've worked with in a long time."   –   Allen D., San Jose, CA Mar 6, 2013
  •   5.0
      –   Sheilah S., Santa Cruz, CA Mar 6, 2013
  •   4.0
      –   Helge H., Sunnyvale, CA Mar 6, 2013
  •   5.0
      –   Jerry Y., Palo Alto, CA Mar 6, 2013
  •   5.0
      –   Simon H., Belmont, CA Mar 5, 2013
  •   5.0
      –   Jennifer W., San Juan Bautista, CA Mar 5, 2013
  •   5.0
      –   Meredith B., Santa Clara, CA Mar 5, 2013
  •   5.0
      –   Zachary K., San Francisco, CA Mar 5, 2013
  •   5.0
      –   Thomas B., San Mateo, CA Mar 5, 2013
  •   5.0
      –   Janine R., Redwood Estates, CA Mar 5, 2013
  •   5.0
      –   Robert M., Half Moon Bay, CA Mar 5, 2013
  •   5.0
      –   Jason K., San Mateo, CA Mar 4, 2013
  •   5.0
      –   Anne F., Atherton, CA Mar 4, 2013
  •   3.5
    "They would not replace the mud guards that bolt by bolt unloosened & fell off & forgot to vaccumm the car/wash the car but installed my license plates at no additional cost and lent me a car for the day so was overall was good"   –   Lee M., San Jose, CA Mar 4, 2013
  •   5.0
    "Thank you Andrew and Jennifer. It's a pleasure to work with you and bring my car in for a quick and reliable service."   –   Meyrick J., Hayward, CA Mar 4, 2013
  •   5.0
    "I was extremely pleased at how quickly the service department was able to accommodate my tire repair on such short notice. They were also able to take care of other issues with the same appointment"   –   Joyce P., Morgan Hill, CA Mar 4, 2013
  •   5.0
      –   Chunfang L., Milpitas, CA Mar 4, 2013
  •   5.0
      –   Mitchell L., Santa Cruz, CA Mar 4, 2013
  •   5.0
    "Luver is friendly and very accommodating. He made sure that I was very satisfied when I left to drop my vehicle and also when I picked up my vehicle. All services that were requested were completely and properly done."   –   Clarissa S., San Jose, CA Mar 4, 2013
  •   5.0
      –   Jelonel C., San Jose, CA Mar 4, 2013
  •   5.0
      –   Christopher G., San Jose, CA Mar 4, 2013
  •   5.0
    "I have been logging my difficulties with the clutch on my ALL4 since its delivery. MoSC has been very responsive about my complaints, but has been unable to duplicate the problems. When I provided the part number for the new clutch, MoSC attempted to purchase it but couldn't at the time. Shortly after I was told the part was available and it would be installed. After a brief, two-day visit my ALL4 is like a new car, with no recurrence so far of previous behavior. Thanks, big time, to MoSC and MINI/USA for ultimately providing a solution to what has been the worst feature of the car."   –   George H., Sunnyvale, CA Mar 4, 2013
  •   5.0
      –   Xiao W., San Mateo, CA Mar 4, 2013
  •   5.0
    "Luver is the best. He coordinated at took care of everything."   –   Joseph Shawn C., Gilroy, CA Mar 4, 2013
  •   4.5
      –   MINI Owner, Sunnyvale, CA Mar 4, 2013
  •   5.0
      –   Michael T., Burlingame, CA Mar 4, 2013
  •   4.5
    "thought there was a problem with my mini but it ended up as low oil issue. Stevens Creek Mini didn't charge for the service and even changed the oil at no charge under maintenance warranty. Topped off by a car wash...thanks!"   –   Christopher W., Santa Cruz, CA Mar 4, 2013
  •   5.0
      –   Cornelia S., Santa Clara, CA Mar 4, 2013
  •   5.0
      –   Jen L., Sunnyvale, CA Mar 4, 2013
  •   5.0
      –   Rick F., Los Altos, CA Mar 4, 2013
  •   5.0
      –   Katherine C., Hillsborough, CA Mar 4, 2013
  •   5.0
      –   Nathan H., San Jose, CA Mar 3, 2013
  •   5.0
      –   Ronaldo A., San Jose, CA Mar 3, 2013
  •   5.0
    "Everyone at Mini Steven's Creek was super friendly and helpful. I would like to commend Luver. He was attentive and really just fantastic."   –   Neeley M., Santa Clara, CA Mar 3, 2013
  •   5.0
    "I brought my 2009 JCW convertiable in due to cluch slippage. I bought the vehicle from a private owner last November. This was not the first time I have been to the Stevens Creek Mini. I first called and was put in touch with Trent. After I explained my problem he told me to bring it in at my convenience. When I brought my vehicle in, Trent saw to me right away and advised me that the privious owner had purchased the extended service plan so that I would not have to pay for the clutch. I thought that the flywheel was burnt or shot to and he again surpized me by tellling me that since the clutch would be apart, I could pay for the flywheel but it would not cost labor. Great! Trent had me in a loaner faster than I could turn around and said keep it until he called. I'm going on here but Trent called within a couple of days and said the vehicle was ready. Painless! He recommended a rear seal which made sense so that was also done. I was and am very pleased. I took my vehicle home and had to brake hard due to another driver not paying attention. Anyway, I called Trent up the next morning and told him the brakes were making noise and he said to bring it back in right away. After the tech looked at the front, he advised that I was close and then took another look as I was standing there and saw that the inside of the rotor was metal to metal. Again Trent put me in another loaner, apologizing which was not neccessary. After a day and half and enjoying the loaner, Trent said my ride was ready with new pads, senors, and rotors. I have been driving for over 40 yrs and have driven different makes and models and been to many different dealers. I can say that I have never ever been treated so well by the entire staff at Stevens Creek Mini. I always wanted a mini and love it the ride and now I love the service that goes along with it. I am telling my friends that if they want a dependable and servicable vehicle, go to Stevens Creek Mini..."   –   Sam W., San Jose, CA Mar 3, 2013
  •   5.0
      –   Takao Y., San Jose, CA Mar 3, 2013
  •   5.0
    "Trent, my service advisor, is simply the best! I truly appreciate his customer orientation."   –   Rebecca B., Cupertino, CA Mar 3, 2013
  •   5.0
      –   Erik H., San Jose, CA Mar 3, 2013
  •   5.0
      –   Richard B., San Jose, CA Mar 3, 2013
  •   5.0
      –   Drew J., San Carlos, CA Mar 3, 2013
  •   5.0
    "Andrew is really helpful and kind. We really appreciate him."   –   Tsung Hung W., Santa Clara, CA Mar 2, 2013
  •   4.5
      –   James T., Monterey, CA Mar 2, 2013
  •   5.0
    "Could not be happier with the service and the personal attention."   –   Patrick H., CARMEL, CA Mar 2, 2013
  •   5.0
      –   Jay B., Los Altos, CA Mar 2, 2013
  •   5.0
      –   Diane E., Santa Cruz, CA Mar 2, 2013
  •   5.0
    "I am very satisfied with my first service visit with my new for me 2009 Mini convertible. Jennifer was able to pinpoint a faulty trunk latch from my description and was able to have it replaced under warranty while I waited."   –   Robert V., Aptos, CA Mar 2, 2013
  •   5.0
      –   Alan V., Santa Cruz, CA Mar 1, 2013
  •   5.0
      –   Robbie M., Redwood City, CA Mar 1, 2013
  •   5.0
      –   Bill B., San Jose, CA Mar 1, 2013
  •   5.0
      –   David F., San Jose, CA Mar 1, 2013
  •   4.5
    "I would like to say thank you to Randy Sorronito,who is Service Manager of MINI of Stevens Creek. He helped us to resolve our problem with car's battery."   –   Nadezhda B., San Jose, CA Mar 1, 2013
  •   0.5
      –   Michelle H., Redwood City, CA Mar 1, 2013
  •   5.0
    "Great experience! Great communication on throughout process."   –   MINI Owner, Salinas, CA Mar 1, 2013
  •   5.0
      –   Richard G., San Jose, CA Feb 28, 2013
  •   5.0
      –   Dhananjay D., San Bruno, CA Feb 28, 2013
  •   4.5
      –   Dorothea S., Santa Clara, CA Feb 27, 2013
  •   5.0
    "Alter I dropped my car off for service, I phone the service department, I indicated that the mirror on the drivers side sun visor was broken. I was told it would be taken care of and would be included with the other work to be done. It was not done."   –   Dianna B., ALVISO, CA Feb 27, 2013
  •   5.0
    "Luver made the experience smooth and enjoyable from beginning to end."   –   Raymond A., Monterey, CA Feb 27, 2013
  •   4.0
      –   Myra S., San Francisco, CA Feb 26, 2013
  •   4.5
      –   Fnu R., San Jose, CA Feb 26, 2013
  •   5.0
      –   John B., Fremont, CA Feb 26, 2013
  •   5.0
      –   Toshiki K., Cupertino, CA Feb 26, 2013
  •   5.0
      –   Qian W., Sunnyvale, CA Feb 26, 2013
  •   5.0
      –   Denize G., Los Altos Hills, CA Feb 26, 2013
  •   5.0
    "Andrew was very helpful and insightful. He saved the back wheel rooters to show me the grind it had and why I needed new ones."   –   Adrian P., San Jose, CA Feb 26, 2013
  •   5.0
      –   Larry G., San Mateo, CA Feb 25, 2013
  •   5.0
      –   Ruth L., San Jose, CA Feb 25, 2013
  •   2.5
      –   MINI Owner, Mountain View, CA Feb 25, 2013
  •   5.0
      –   Monique H., Cupertino, CA Feb 25, 2013
  •   5.0
      –   James L., Sunnyvale, CA Feb 25, 2013
  •   5.0
    "Luver's service delivery was impeccable. He is a consummate professional and I would be happy for him to be my Service Advisor again."   –   Shariq H., Cupertino, CA Feb 25, 2013
  •   5.0
      –   Marc S., Mountain View, CA Feb 25, 2013
  •   5.0
      –   Paul R., Sunnyvale, CA Feb 25, 2013
  •   5.0
    "Trent was very helpful throughout the whole process and made eliminated any inconveniences I had. I have never worked with a service advisor that was willing to accommodate my busy schedule without adding any extra hassles."   –   Alan M., Hayward, CA Feb 25, 2013
  •   5.0
    "While service at the dealership was great, contacting them was not. I had emailed a question about what type of service I needed and never got a reply. I made my appointment online, which worked out fine. But if you ever need to get an answer over the phone or by email, your chances are slim to none. This has happened to me twice. In October I also tried to reach the service dept with no luck. So my expectation this time was not high and unfortunately I didn't have any luck talking to anyone this time either. Leaving phone messages or emailing have equal chances of getting a reply--none."   –   Darice K., Palo Alto, CA Feb 24, 2013
  •   5.0
      –   Anthony R., Emerald Hills, CA Feb 24, 2013
  •   5.0
      –   Nancy Elizabeth B., Menlo Park, CA Feb 24, 2013
  •   5.0
    "Very impressed with how they took my car late in the afternoon, without an appointment and fixed it within 45 minutes."   –   Alex P., San Jose, CA Feb 23, 2013
  •   5.0
      –   Joseph M., San Jose, CA Feb 23, 2013
  •   5.0
      –   William (Larry) S., Sunnyvale, CA Feb 23, 2013
  •   3.0
    "Was not able to make an appointment Friday or Saturday, fortunately, Monday was a holiday, otherwise, I would not be able to bring in my vehicle for service since your courtesy service only extends to 10 miles and my residence is 11 miles."   –   Ken V., San Jose, CA Feb 23, 2013
  •   5.0
      –   Chiao T., Sunnyvale, CA Feb 23, 2013
  •   5.0
      –   Sharon F., Los Altos, CA Feb 23, 2013
  •   5.0
      –   Stephen T., San Francisco, CA Feb 23, 2013
  •   5.0
      –   Thierry B., Los Gatos, CA Feb 23, 2013
  •   5.0
      –   Ralph R., Newark, CA Feb 23, 2013
  •   5.0
      –   Jamey G., San Jose, CA Feb 22, 2013
  •   5.0
      –   Deborah W., Santa Clara, CA Feb 22, 2013
  •   5.0
    "I could not have been happier, I needed the rear window of my clubman replaced due to a malfunction of the defroster and the dealer quickly got it replaced and got my custom tint matched an replaced a day before they said it would be ready."   –   Steven H., Gilroy, CA Feb 22, 2013
  •   4.5
      –   Christopher B., Los Gatos, CA Feb 22, 2013
  •   5.0
      –   Wolfgang L., Ben Lomond, CA Feb 22, 2013
  •   5.0
      –   Jennyann T., San Jose, CA Feb 22, 2013
  •   4.0
      –   ., , Feb 22, 2013
  •   5.0
    "This is the 2nd time I have just popped in unexpectedly to have something checked on my car and I was given excellent, friendly customer service. From my first greeting by someone outside to my Service manager Jennifer to when I picked up my car, all of them were great. Everyone at Mini is always super friendly and nice and it really is noticed and appreciated. Jennifer was great at keeping me informed of what was going on, thank you so much to everyone. Getting genuine good service where you know people aren't just pretending to be nice is awesome and this is what happens here. Can I have a cute pink Mini sweatshirt for at least 30% off now please? ; ) Just kidding, but $96 for a sweatshirt? I want one!!! I will settle for 25% off, how about that? : )"   –   Valerie W., Campbell, CA Feb 21, 2013
  •   5.0
      –   Eric G., Aptos, CA Feb 21, 2013
  •   5.0
    "Awesome service"   –   MINI Owner, Morgan Hill, CA Feb 21, 2013
  •   4.5
      –   Lynda P., Los Banos, CA Feb 21, 2013
  •   5.0
      –   Denise K., San Jose, CA Feb 21, 2013
  •   5.0
      –   Lisa K., Saratoga, CA Feb 21, 2013
  •   5.0
    "Trent is terrific; he is knowledgeable about the issues I'm facing with the car, presents solutions for me to consider, and advises a best course of action. I appreciate that."   –   Frank H., Oakland, CA Feb 21, 2013
  •   5.0
      –   Don I., Santa Cruz, CA Feb 21, 2013
  •   5.0
      –   Yuanying X., Mountain View, CA Feb 21, 2013
  •   4.5
      –   Terri W., San Jose, CA Feb 21, 2013
  •   4.5
    "A little rushed on the back end. When Peter called to explain what was done to my car, he explained it very quickly and not being a car person, it was hard to follow. He was in a hurry...."   –   Sharon K., Menlo Park, CA Feb 21, 2013
  •   5.0
      –   Thao N., San Jose, CA Feb 21, 2013
  •   5.0
      –   Zubair H., San Jose, CA Feb 21, 2013
  •   5.0
      –   Antrom K., San Francisco, CA Feb 21, 2013
  •   5.0
      –   Elizabeth V., Fresno, CA Feb 20, 2013
  •   5.0
      –   An L., San Jose, CA Feb 20, 2013
  •   5.0
      –   Lisa M., Oakland, CA Feb 20, 2013
  •   5.0
      –   Aleta L., Moss Beach, CA Feb 19, 2013
  •   5.0
      –   Jodi M., Emerald Hills, CA Feb 19, 2013
  •   5.0
      –   Adam B., San Jose, CA Feb 19, 2013
  •   5.0
    "Fantastic!"   –   Kevin N., Mountain View, CA Feb 19, 2013
  •   5.0
      –   Mark S., Palo Alto, CA Feb 18, 2013
  •   4.5
      –   Drew S., San Jose, CA Feb 18, 2013
  •   5.0
    "Guver has very nice smile!"   –   Lyudmila L., Carmel, CA Feb 18, 2013
  •   5.0
      –   Rebecca C., San Carlos, CA Feb 18, 2013
  •   5.0
      –   Chao Ping L., San Jose, CA Feb 18, 2013
  •   5.0
    "GREAT SERVICE Trent is the Best"   –   MINI Owner, PALO ALTO, California Feb 18, 2013
  •   5.0
      –   David L., San Jose, CA Feb 18, 2013
  •   5.0
      –   Kishore K., Santa Clara, CA Feb 18, 2013
  •   5.0
      –   Joel C., Moutain View, CA Feb 18, 2013
  •   4.0
      –   Pete T., San Jose, CA Feb 17, 2013
  •   5.0
      –   Tim B., Campbell, CA Feb 17, 2013
  •   5.0
      –   Gilda M., Cupertino, CA Feb 17, 2013
  •   5.0
      –   Bruce G., Menlo Park, CA Feb 17, 2013
  •   5.0
    "AWESOME SERVICE!! I had an emergency situation (extreme coolant leak) and they were ready for me immediately. I called from the tow truck and they said to bring it right down. Some other dealers are too busy to care. You guys have been consistently FANTASTIC EVERY TIME! And very nice staff."   –   Michael M., Burlingame, CA Feb 17, 2013
  •   5.0
      –   Isabella T., Santa Clara, CA Feb 17, 2013
  •   5.0
      –   Markus D., Palo Alto, CA Feb 16, 2013
  •   5.0
      –   Melissa B., Saratoga, CA Feb 16, 2013
  •   4.5
      –   Sriram R., Sunnyvale, CA Feb 16, 2013
  •   5.0
    "Pete is the best service advisor"   –   Julia N., Morgan Hill, CA Feb 15, 2013
  •   5.0
      –   Dorothy S., Cupertino, CA Feb 15, 2013
  •   3.5
    "I arrived early (10 mins) and there was no one to greet me. I understand I had the first appt. of the day but I just sat in my car wondering what to do. After my car was finished I had to go look for it myself. Whoever parked it put it off to the side and it was very difficult to pull out. Besides those two things the service was great."   –   MINI Owner, Santa Clara, CA Feb 15, 2013
  •   5.0
      –   Farhad G., Campbell, CA Feb 15, 2013
  •   5.0
      –   Sunny K., San Mateo, CA Feb 15, 2013
  •   5.0
    "Well taken care of!"   –   Barbara G., Salinas, CA Feb 15, 2013
  •   5.0
      –   Seyi H., Sunnyvale, CA Feb 15, 2013
  •   5.0
    "This was surprisingly simple, and a pleasurable experience with top quality service representative and great mechanical service."   –   Richard R., Los Gatos, CA Feb 14, 2013
  •   5.0
      –   Brenno C., Cupertino, CA Feb 14, 2013
  •   5.0
      –   Stephen R., Scotts Valley, CA Feb 14, 2013
  •   5.0
      –   Rosalina T., Foster City, CA Feb 14, 2013
  •   5.0
      –   Kathy H., Salinas, CA Feb 14, 2013
  •   5.0
      –   Sam M., Menlo Park, CA Feb 14, 2013
  •   5.0
    "Trent Davlantis was an exceptional service advisor. He deserves a raise! I felt like I could trust Trent and that he was providing me with an honest assessment of how my car was doing and what my options were in terms of having it serviced. He made the experience way better than I was expecting!"   –   Clara C., Menlo Park, CA Feb 13, 2013
  •   2.0
    "I was informed through a phone call that my car would be done between 4 and 5pm. I arrived at the dealership at about 4:15 pm. When i arrived I was then sent to the cashier. I had to wait a few minutes for her to wrap a personal phone cal with her mother before I was attended to. I was told that it had been a busy day and that my car needed to be washed and : " I needed to wait in the lounge and someone would come to get me when my car was ready." I waited in the lounge until a little after 5:30 pm .when I decided to find out myself if my car was ready. Apparently it was clean and waiting parked near the exit. No one had bothered to come let me know."   –   Elisa M., San Jose, CA Feb 13, 2013
  •   5.0
      –   Edmer L., Hayward, CA Feb 13, 2013
MINI of Stevens Creek 4201 Stevens Creek Blvd Santa Clara , CA 95051-6937 Sales: (866) 750-0160