Good customer service! However, did not perform a thorough complimentary wash and vacuum...looks like a quick job.

Great experience from start to finish. Timely, efficient, and very courteous. Would recommend this dealer to anyone interested in purchase of a new or pre-owned mini cooper.

Just helped my son purchase his first vehicle, a used Ford Focus, from this dealer. In all, a great experience. Staff helpful and super friendly, facilities were great. My only gripe was that on arriving home my son showed me the key he received and we realized it was the spare key and had no remote lock/unlock functionality. It is going to cost us $500 to arrange a new one from Ford, kinda spoiled the day for me and is the reason this is not a 5 star review. I suppose I should have thought to check the key, we probably would have still purchased the vehicle, but I did not enjoy the surprise. Apart from that I would not hesitate from recommending this dealer.

Brandon, the "MINI genius" was great! He took a lot of time to answer my questions. Travis began well but ended badly. He was attentive in the when taking down my initial information,. He later asked if I would like to have the tires rotated and gave a good explanation, so I agreed. However, he never called me back to let me know how long it might be as he promised. Instead, he went to lunch. After 1+ hours (on top of the 3 hours I had already been there), he returned, at which time I found out that the tires hadn't been rotated despite the extra time. I'm still confused as to why that didn't happen, but the time was already past what he had said it would be initially (4 hours vs. 2-3 hours), and I had other obligations. I'm not sure if I will be returning to Stevens Creek or going to Concord, where I originally purchased my MINI.

Not happy, 2.5 hours spent to be told that part is on back order for 2-3 weeks no apology. My time is valuable and wasted. Why confirm appt when part is not available?

I always have an awesome experience with the service department of Mini of Stevens Creek. It's easy to schedule an appointment, and they do great work on my car. I even get presents sometimes for bringing in my car for scheduled maintenance!

my Mini has been here twice. The first time my car got scratched the second time I had an appointment to replace a part and they were out of the part so we drove three hours for nothing since they were unable to call in the two week period of when we made the appointment to the day of the appointment

Check in process took a while (30 minutes wait, even with appointment) but overall service was done timely and with out any issues.

my service adviser Travis was excellent updated me on the progress of my car that needed a new turbo service was done quickly and correct Thank you for a great job

Shuttle services should be improved. Letting the customer waiting for the scheduled shuttle for more than 1 hour without any notice is not a pleasant thing for anybody.

rude people.

Not happy how they handled me as a customer and what they charged me for removing a little metal piece under the seat. Before doing that apparently they left me two messages which I never got. And for having a appointment had to wait 30-45 min on drop off and pick up of the vehicle.

Service Advisor Trend is great in resolving an engine malfunction and ac issue.

I’ve had numerous things go wrong with my Mini once it reached about 8 years old. I just moved to the San Jose area, so this was my first time at Mini of Stevens Creek. At first, I was very upset that there was something wrong with my car again (I’ve spent about $3000 on repairs in the last month). I made an appointment at this Mini dealership because I wanted to ensure I’d get quality work done, and they definitely didn’t let me down. After shelling out over $1000, my car drives like brand new! The acceleration, braking, and handling are so much better. I remembered why I had chosen to buy the Mini in the first place, and it almost made the $1k worth it. The experience while my car was in the shop was a little less than optimal. I made an appointment in the morning hoping I could just go in and drop my car off and go into work right after, but I had to wait in a waiting room for them to call me back and verify all the information that I had already given over the phone when I made the appointment. This was a little annoying. My service advisor was really nice, however, and said that they’d give me a call back when they knew anything about my car. This was not the case. I had to call to get any information myself. They had already found out what was wrong with my car and had the parts list ready, but for some reason, I was not contacted to give the go-ahead to start work on the car. This made the whole process stretch out to 2 days instead of only 1. Also, when I came in to pick up my car the following day, my service advisor was not working, and everyone else seemed clueless as to where I needed to go to pick up my car (really?). It took a couple times of asking different service advisors where to go before I found out I had to go to the Mini store cashier to pay. Overall, I’m very happy with the better performance of my car after the work was done at this dealership. My service advisor was very nice and knowledgeable, but not prompt with trying to get my car back to me as soon as possible. The other service providers seemed a little clueless in my honest opinion. Glad I got the one I did. I even got about $300 off the original quote, which I thought was awesome as well! I would recommend my friends to go here for any Mini issues as long as they didn’t need their car back right away.

I puchased an 06 Honda Element from Amanda Jewell, she was outstanding in every aspect of the buying process as was her manager, my perception was they really cared about my unique needs to make this purchase happen and went out of there way to accommodate me, my next car purcase will be from Mini of StevensCreek.

Mini-care at Steven's Creek is mostly a rip-off, or at least an attempt at such. Basic services like oil changes and fluid flushes 2 to 3 times more expensive than at an independent garage. But, more significantly, the service "advisors" routinely try to talk people (probably mostly women) into services that are not needed. My Mini, for example, has 20K miles. I drive it less than 20 miles a day, on surface streets, about 3 days a week. Nonetheless, the advisor suggested that I needed 4 new tires, despite the fact that Mini recommends "to change your tiers every 50,000-60,000 miles." I can't even remember what the other BS service he recommended was, but I ended up leaving with a $300 oil change and a car wash. I love my Mini, but #NeverAgain on #MiniStevensCreekServiceRipOff.

I received an email for a second date with my new MINI and scheduled a time to meet with the MINI genius Edgar and received a confirmation email for my scheduled time. The MINI genius requested I come at 5pm - 5:30 pm, since he left around that time. So I get to work an hour earlier in order to leave early and make the appointment time. Once I arrive there, the guy isn't there and someone else tells me that he left earlier in the day for a root canal... I felt really stupid and incredibly annoyed that I'd gone out of my way to adjust to his schedule only to be ditched for a root canal that could not have suddenly popped up. Completely unprofessional. The rest of the staff, especially the people in the auto shop, were really nice though and helped me find someone else to answer my questions and do a quick tune up.

Always treated with respect and kindness. The staff are very knowledgeable and follow through is excellent.

They have the worst customer service i went there to trade in my car and they dint even offer me to go inside to talk they had me waiting outside. The lady kept coming out side to get more information to take to the manager and then he comes out and doesnt even offer!! Made me feel like i wasnt welcome there.last place you want to shop for a car

I drove the car in because I got off work early. Asked if they could check it out. They did and agreed to fix it for me. Took about an hour.

I bought a VW GTI there .. the give me a oil change for free ... when I got there to do my oil change . They never introduced their selfs . Also when I got my car back theybd Don’t call me to tell me. My car it’s ready . Not even. Told if my car needs repair . I have to go ask if anything wrong with my car ... really poor costumer service !

Recently, my friend called me and asked me about the information he wanted to buy mini, but I did not strongly recommend it. Maybe it’s my expectation to much for a international brand mark Mini What I like so much . I was disappointed for their part of service . Since we rented a mini for more than a year, we have not received a license plate for the car. After rental this car 6 month,We have returned to this center a few times to inform them this situation . The handling personnel always tells my husband that he has filed a new application with the DMV and will handle our case by second day also will email to tell us if there is any progress .We did not ever receive any email he promised for months. My husband return and asked the person several times. The answer is as follows. « You have my email. I have so many works to do every day that you can email me to asked . »such as incredible answer ! I don't think this is an attitude that anyone with this job should have. No matter how busy you are, this is your job and commitment. If you are a car-buying consumer, you do not get a car license plat for more one year. Than ,this kind of services you get. I believe you will be very dissatisfied and even feel angry. After our complaints were handled by another manager, we received the license plate about one week later. So I’m sorry to give 2 star at rate. (Original, just want give only 1 star ,add 1 star for this manager&thank you )

I brought my car in last Friday morning to have the speaker assessed as my front right passenger speaker sounded like it was blown. I sat in my car with the mechanic for about 15 minutes while we listened to several samples of songs from my iPhone, his Android phone and the radio. He preceded to tell me that this was a software bug from Apple that resulted in the faulty-sounding speaker and there was nothing he could do. There seemed to be a flaw in that logic as the music was played from a non-Apple phone AND through the radio, all reproduced the same result in only ONE speaker. He said even if he changed the speaker, this would not fix the issue. This experience was rather infuriating, so I called the dealership twice that day to speak with the manager after I left. I still have no received a returned phone call, so I am now leaving a review. I took my care to East Bay Mini that same morning where they happily replaced my speaker which resolved the issue. Note to Mini of Stevens Creek: Please do not write a response stating that the General Manager wants to speak with me about my concerns. If he/she truly wanted to discuss this issue, we would have last Friday and I would not have written this review. Also, I had my car towed there last August for a flat tire and the person receiving the car refused to obtain my contact information from the tow truck driver and would look it up by the VIN. They soon realized that my VIN was linked to the previous owner and had no way of contacting me. I called last the day to check up on the car and they were relieved to finally know the owner of the car. Overall, this has been a frustrating experience with this business.

Great customer service, support, excellent waiting room, and done promptly. I'm very satisfied with their services. UPDATE: On my second visit I had to wait 30+ minutes PAST my appointment time to meet with the mini specialist so that my car could get the oil service it was scheduled for(I had arrived 30 minutes early too!), my car took over an hour for a simple oil change, and I found customer service to be at an all time low in my auto dealer experience(no acknowledgment of tardy service or friendliness). Did I mention I had my two year old with me? Luckily there was a toy mini on the sales floor. In summary, it was bad and I don’t plan to go back.

Excellent service. The work was completed on time and it was very comfortable waiting for my car.

Mini’s service is sub par, at best. I’ve had a few incidents with them where they’ve proved to be shady. Once wanting to charge an extra $75 to install an air filter. When I told them to leave the part in my car and I’d install it myself, they ended up installing it “at no charge”. Today, I drove 40 mins to arrive at the dealership and be told that the service quote (I had confirmed the price TWICE) was incorrect and the charges would be +$300. Nobody could have told me this over the phone before I drove 40 mins out of my way? Nor were they willing to honor the original quote, though the error was on their end. You have a lot to learn about customer care. I’m not impressed and will never bring my car back here.

I had a great experience. From the time I pulled in until the time I left, I was treated as if I was the only customer in the Service department. Love this place!

I had an average experience at the dealership. I reached on time and was taken in / processed pretty quickly. The time estimate given was 2 hours and the car was ready in 1.40 hrs (so that was pretty good too). However, my biggest concern is that the 'car wash' was very superficial. The car was cleaned from the outside well. However, the car interiors were done very poorly. I had played Holi (festival of colors) a day before and the seats were "colorful". I went back in, asked the crew to vacuum the seats. They were happy to oblige but they cleaned up ONLY the two front seats. You can still see color on the doors and the back seat. I was too annoyed to go back in once again. Secondly, the service meter was not reset, after the service. So the display still asks me to go for service. Overall, good dealership but needs more attention to detail.

the customer service SUCKS... its really BAD. brought my car for service because of a tail light issue and sound from the engine. the sound got fixed but not the light. left the place to go home and next thing you know the bulb shows again on my cluster. i go back to mini of stevens creek and called LUVER my service advisor. i told him that light issue is not fixed he said im leaving in 5 mins. that if i could return it tomorrow. but i told him that im outside already. he said no more technicians available. so i told him his customer svc. skills sucks. thats when he hanged up on me. so i walked around and told him i don’t like what he did. to make long story short. its all bad. i was at the point to return a used mini cooper the day before this happened. i mean how could you employ people like this. i even returned a loaner car and no one even dare to check it. if there’s gas or dent or whatever. im just so dissapointed at this service dept. if there’s anything lower than 1 star that’s the rating i would give them. oh before all this happened i was trying to call and email LUVER for an update on my car and guess what no response. thats all so if you have to take your car to mini of stevens creek ask them not to give you LUVER as your service advisor. just saying

I just recently purchased my Mini Cooper Countryman from Stevens Creek Mini. The negotiation and sales experience was outstanding. I came in having done my homework and without price haggling I was able to get a price that I was comfortable with. I ordered my car and found it took 10 weeks to get and that was OK with me. After the car arrived I took it for a ride and that is when I feel that the quality suffered. I first negotiated my down payment at the dealership and then went into finance. Again, very little upsell, as I new what I wanted and what I was going to pay for it. The dealership was also able to get me a better loan rate on my car loan from Star One Credit Union. Only issue was that, I expected Star One to contact me, and they never did. The finance person called me a few weeks later and asked why I have not joined the union and why am I holding up the funding. I explained that I was awaiting for Star One to contact me and he "oh No, you have to set up your own account", which was never explained to me, that I was the one needing to be proactive. Next, when taking my money, the dealership was not set up to take credit card payments more then 5K, even though in sales I told them I was going to put 10K down. I actually had a promotional check from my bank and the dealership would not accept that type of checks. It was tied to my Master Card. So, I needed to scramble to make the financing work out correctly. This meant going back to the dealership two additional times to make my down payment. Not very encouraging, they need to be more flexible and work with a diverse customer base. The delivery of the vehicle was not very good either. The dealership has an Countryman ( maybe a Mini) Guru and it was a young guy that did not have a lot of answers. When things started not to work correctly, he diverted the blame. I spent an extra hour working with him to get through the delivery process. To DATE, Apple CarPlay does not work correctly in my Mini and the dealership stated I have to wait until an IOS upgrade in several months. Even though the Mini website pages states that the Countryman is fully compatible with the IPhone X. It is not. I asked about a few other items and he did not have the answer. For a Guru, he did no follow up on questions that I had asked, and I had to find the answers in the manual or online. One thing he did do, was send me a email inviting me back for a Guru orientation, even though I went through that the day of the delivery. I guess he does not remember ( make notes) of people he as already met, or who he needs to follow back up with to get answers to the customers. Would I use Mini of Stevens Creek again, the answer is yes but you need to understand they do have some new staff and the staff is not fully trained. Since this post, I took my Mini in for Service for a pulling problem on the car on Monday. Wednesday, I picked it up and today I am taking it back again. It is still not fixed. However that is another post- after the issue has been resolved.

The service department reps are nice enough, but the follow through of this dealership needs some coaching. They had my car for seven hours (for a regular oil change), and failed to contact me once my car was ready to be picked up. When I finally received my car the bluetooth wasn't working. In the future it will be worth it to trek out to Pleasanton for East Bay MINI.

Misleading extended warranty, terrible service at the dealership. Waited for an hour and a half before I was told they would need to charge for a diagnostic because the 6 year warranty I purchased with the car is dated from the date the car was made. The technician claimed that they get these frustrated conversations all the time, while also insisting it was explained up front. Pick one: either you explain your sham of a service correctly, or you do not and get angry customers. Will be finding alternative service for my car.

Awful service. I took my used Lexus that I bought from them for service they sent it to Lexus service since they could not perform diagnosis and it is still sitting @ Lexus service for 2 weeks because Mini cannot pay the Lexus service a $175.00. I will never go back to Mini for any service and I know they sold me a Lemon used Lexus. Hope this message goes to the big bosses!!!!!

After they fixed the light problem on my 2017 mini cooper, they did not turn off my lights and kept them on for the whole day before I came to pick it up. I wonder how much it gonna cost if my battery dies and have to replace it.

I just moved from Rochester, NY and was delighted with the service I received at the Mini of Stevens Creek dealership. The staff there is excellent. The ambiance of the waiting area was great as well.

I just paid $300 for maintenance which expired five weeks ago. It would have been free if I had come in before that. I said why wasn’t I notified before it expired? Hector says “no we don’t do that because we don’t know how you drive...meaning you could have driven over 38000.” I said “you know the date of purchase”. He said “no, we don’t have access to that” It is 3 years after is when it is expired, yes they do have it. Sure, I should have remembered but why couldn’t they send reminders? I only went in as I got a call to come in for “free welcome back” inspection last week, I went in and was told “oh, your maintenance is overdue.” Hector was unsympathetic to my situation. Instead I was told I should now get a extend warrantay package for $1900, he was now talking like a sales person. I came home feeling completely crushed. This is my second MINI. Big MINI fan loved everyone at Stevens Creek even wrote 5 star review on yelp. Every time I had to come for a maintenance, I had to drive from Monterey, but I never minded it as everyone was friendly and I never had a bad experience. Well, no more. I won’t be going back there for maintenance. Really. How about a quick reminder before maintenance warranty expires? This would save many people from unnecessary unpleasant experience I went through.

This dealership made it next to impossible to buy a used in stock vehicle from them, mind you this was a $60k vehicle. Multiple Sales people contacted me in regards to a simply request to purchase (most of the sales people who contacted me didn't speak English very well and was very difficult to understand them). I finally dealt with the Sales Manager, Joe, and finally negotiated a time and date to pickup the vehicle and on the prior day the car vanished (supposedly the vehicle was at Ford replacing the compressor, but they could not get a hold of Ford to verify this). I did finally cancel this transaction and went to CarMax, now that is one professional dealership.

Reasonable, fix what I’m asking for ... with a normal car wash at the end ...

We were scheduled for a test drive yesterday for a car we’d seen online. When we got there they said the car had been sold to someone else. They didn’t even bother informing us to let us know it was pointless for us to go there! Not exactly the best customer experience ever!

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I have had a long time frustration with the service department at Mini. Over promise and under perform being the key theme. Super friendly service people, but just unable to live up to time commitments. Also, even if you have the full prepaid service package, expect to pay. We have not come away from a service without paying at least $200 from one of their 'recommended' or 'required' services. So much so with the frustration our most recent new car was not a Mini. And we will soon be getting rid of our last Mini for something else.

Car buying made easy! Brandon was professional and a pleasure to work with

My car was in the service garage for 5 weeks needing a wiring harness. From the time it was diagnosed until the part was actually ordered from Germany was 2 weeks. I had to initiate most all communication. Calls from the service advisor or service manager typically were not returned. After finally getting the part installed, brakes were growling when I drove off the service garage. I returned the car to have this addressed. Turned out to be a simple problem, but obviously the car was not test driven after initial repairs were completed. I would have given them a 1 star rating, except I appreciate the fact they provided me a loaner car for the 5 weeks.

Just bought my third Mini and my second from MINI of Stevens Creek. It honestly could not have been an easier experience. Arta really worked hard to make all my wishes come true. He really listened to what I wanted and expected and made sure I didn't have to settle for anything less. Everyone who has ever driven a MINI knows that there is no other car on the road today that can match the experience of getting behind the wheel of these 4-wheel fun machines so I am glad that the buying experience is finally catching up. If you are looking to buy a MINI then please visit MINI of Stevens Creek. If you aren't driving a MINI then you are just plain missing out! Thanks again Arta. Both you and MINI have earned my loyalty.

The test drive and start of the paperwork went great. When it came time to sign the contract and drive home the problems began. The sales manager told us that even though we brought our own financing, we are required to apply for in house financing. After failing to fully explain why this was the case my wife and I made it clear that we were not applying for additional financing. At this point every interaction became hostile. Next the paperwork that needed to be submitted to my bank was delayed. When I asked why it was not sent the reply was "well we were super busy". Next they claim that the paperwork was sent but per my bank they have not. Lord knows when I will get my vehicle. Now I have attempted to speak to different departments for a status update. Phones are unanswered, messages go unanswered and emails go unreplied. Best of luck to any poor soul who chooses to do business with autonation or Mini of Stevens Creek.

Luver , as usual, was a very attentive service person. Our car was scheduled and complete in one day.

I've been a long time customer of Mini Stevens Creek (formerly Mini of Mountain View). Over the past 12+ years I've purchased 2 Mini's from them and have had 6 Mini's serviced with them. The service department is what's most important to me as this is where you will visit more often for service. Service/repairs have always been done perfectly and when there has been an issue they've promptly remedied the issue. On a few occasions service has gone above and beyond to meet my needs. A special shout-out to the parts team who have also been helpful!

Excellent customer service and treatment. We could not be happier

Very, very poor experience. Inexperienced salesperson, arrogant sales manager.

i love my car dont get me wrong, but i didn't get the best offer deal high apr% for my credit score 834 i feel like they just wanted to sell that car to me knowing that i really dont know how to deal with them to make the apr a little bit low than i expected, very disappointed and i feel like i got rip off we waited for like 5hrs. to take home the car. I could really believe that i got that apr 5.04% for my credit score so i googled it, average people that has that credit score apr for car loan should be atleast 3%.

Great service. Very attentive and helpful.

I recently purchased a used 2015 vehicle from this outfit. The purchase experience was fairly straight forward. For some reason it took them one hour to get a finance person available. Of course I was financing anything but it is what they do when you pay by check. Pretty standard, so only complaint here is they need more finance people. Especially since it was very slow and barely anyone was even around that didn't work there. Dorna was my sales person, she plays the part of the internet sales person. She was fine, she did nothing other than sell me the car I wanted. She was pleasant and helpful. Only thing she couldn't solve was if the dang car came with satellite radio or not. After I bought it, of course we found out it did not. So I was sent what appeared to be one of those follow up type emails where they claim to care about you and that they want to make sure very everything went well. I responded with my feelings on the satellite radio shortcoming, which at this point they had already told me it would be $550 to unlock the satellite radio. So in response to that survey/email, the sales manager calls me up, obviously doesn't know any details, and he proceeds to tell me that it is $550. I told him I was already aware that they tried to rip people off for $550, at which point he became angry that I had the nerve to question the pricing. I will admit to being loud and obnoxious as I was in the car on the bluetooth. Keep in mind though, I had already been told the absurd pricing, so what was the point of this nonsensical call? Apparently they just want to call, so they can say they did something back to corporate, as he hung up on me after I was not willing to pretend that $550 is a reasonable cost for something that is given away for free by Sirius because they are not fools and understand how subscription services work, aka they will get my money for as long as I want to pay for the service, which will quickly dwarf the initial "free" device they will give you. So I was not even going to write a review, but after that phone call with the sales manager I figure it is best to warn others. Go to the one in San Francisco and skip the circus that is post sale support here. Dont ask questions you do not really want answers is my only real feedback for Mini. Seems like you like part of surveys/NPS but you dont like to hear about anything but "fun" experiences.

I wish there was a mini dealer in the peninsula. They are super backlogged in the maintenance department.

“Bmw is giving cars away, but here at Mini we are not” lmao ok tell your managerJoe to realize what he is saying before convincing my dad and I to buy a Mini over a BMW and abruptly getting up and snatching the papers away and calling my dad rude. That is not how you sell a car to people interested in the brand. Everything was going well before Joe ruined the whole thing. Really was set on Mini but he ruined the experience. We would rather waste our time with someone who at least treats us nice. If you expect to sell Mini like that, you aren’t going to sell any. Please find a job more suitable for your attitude.

Sales: I was able to find a great deal on a slightly used Mini that was equipped just as I wanted. Marco was super helpful, answering questions via email between visits. Have not dealt with service yet.

Good all around. Treated well by all employees that I came in contact with.

Fast and easy! Gr8 customer service! Patricia was awesome!

After spending $900 car yesterday going back to the dealer today with same problem. Service advisor was great, but they didn't fix problem. Not Happy

Larry was great to work with & was very helpful & accomdating to our needs

Larry Lyons, is the BEST sales person that i?ve Ever dealt with. He treated me extremely well, listened, was patient and helped me get the perfect Mini Cooper 2-door Hardtop and gave me a great deal.I left feeling thoroughly satisfied and impressed w/Larry Lyons. He is a true professional and will only work w/him in the future. Lisa B.

I was pleasantly surprised of what professional staff was there to assist. Always willing to listen and provide a solid level of service. I will continue to be a loyal customer. Chris Livermore, Ca.

Bad service

I love to drive my MINI Cooper S!! Jeff or sales representative and financing were kind, helpful without a lot of pressure that I have received at most car dealerships. The price on the website was the price I purchased. I highly recommend MINI of Stevens Creek!

Rude, careless and unprofessional

Car needed a normal service. Dealer found a broken part that needed replacement but didnt have the spare available, Need to return which is good as the car Status still says it needs a service and break fluid check. Thought these would be reset ready for the next service interval.

The service is bad. The advisor didn't call me after inspection was done. I need to call the service center many times in order to contact the advisor. The advisor didn't explain issue to me when I came in next day and let me wait for a long time. Then he just asked some guy to bring me the key without any explanation. Really bad service.

Has been a pleasant experience with the sales person John who explained and helped me decide on the ever so difficult task of buying a used car.

Our Service writers, Trent and Jennifer are, by far the most professional, helpful and dedicated that we have ever experienced in the business. Their drive to take care of us is superb and something that should be seen as a model for others.

Worst experience I've ever had at a dealership. So dissatisfied with the outcome of a beautiful Cooper, came back with more problems than when it was delivered. I was told that the problems just happened by coincidence at their shop. I had the car checked by another shop and it read they had gotten car temp double the norm and shown the reset code for check engine light. Took back again because the muffler failed,not original stock. Now all codes erased and car doesn't run. If you enjoy being ripped off with a smile on their face, then Santa Clara Mini is for you. Or perhaps a stake in your heart. DON'T BE A FOOL AND BUY A MINI!

Servicei on my car was good. They found a couple of computer errors and got ahead of it. However, picked up the car and interior was not vacuumed. I told the advisor; he said yes we know the department does a bad job and did nothing to try to make it better. My loaner was filthy and had other people hair all over the inside. Gross!

My service technician Shana was very knowledgeable, professional and nice. Repairs were done relatively quickly (there was a long list!) and they discovered two issues still covered by the factory warranty. One of those was teplacement of the battery, which they did with no problem. I have read of other Mini dealerships where they have refused to cover battery replacement. Overall a very efficient and well-run iperation.

Just O.K

Really terrible service. Everyone is irresponsable. I made reservation for oil change including car wash, then after I arrived they told me the washing machine was broken for a week. Well, it's ok. But guess what, when I pick up my car on the next day, my car was scratched !!!!!!!!!!

Brought my CM in for a boot latch issue on Saturday Sep 22, 2017. Appmt was with Shane. He was very friendly, helpful and informative. He even alerted me that the next service was within 2000 miles, so I had that done too. All the work was covered under the 3 year service warranty. I would give a 5 star review, except for one issue. The Service department closes at 5pm in Saturdays, and I knew I would not make it back to the dealership until after 5pm. I told Shane this and he told me usually customers would call in when they find out they can't pick up before Service closing time. I told him I already know I can't make it back by 5pm, so he said he would arrange to have the keys and paperwork left with the Sales desk. Afternoon passes and I am busy with my activities, but I never got a call about the service being completed or service needing more time. So, at 6:30pm I checked back in with the sales desk person. She had a couple sets of keys/paperwork, but not mine. They had no way of contacting anyone in service to know if things were completed or just a communication mix-up, since service was closed because she said they were two different departments. She said best thing to do would be to come back Monday morning, when the Service department opened again. Without a choice, and without a car to drive the rest of the weekend, I got another ride back Monday morning, and found everything had been completed on Saturday, but the paperwork and keys had not been marked to go to the Sales desk for customer pick-up. This would have been a huge issue if I had needed my car on Sunday or had to get to work early Monday morning. Perhaps this was a one time thing, but I consider this communication issue significant enough to deduct 2 stars from the review. I left voice messages with service advisor and manager, Gary, to express this issue, but no response to date.

Me and my wife took our mini for them to do a recall and oil change. But this lady Jennifer told us the we need it the alignment too our car only have 6 thousand miles is to earl for that I found out the advisers get commission so another words they took our money and on top the alignment was done poorly and the keep saying it is normal I spoken to the manager and I told him to reverse my money $200 and he said no I trying to call them but they don't answer the phone they don't return my call So I don't recommend this place at all I drove from Fresno So now my car is no strait and not sure if the recall was done correct

I am posting this as I am waiting for a drop home (for more than two hours!) from the service center. They had not told me when the next service was due. I booked an appointment, showed up for service and learned that my car was not due for service despite indication on the speedometer requiring a service. They made me wait for TWO hours for drop back home ( my home is less than a mile away). Also I requested them to replace the rear light bulb since it had a scratch. They replaced it with a defective light bulb and I am still waiting here at the service center to get it fixed again. Huh!!

Jennifer Flick in the service department is awesome. She takes the time to explain repairs/service. She's honest and very knowledgeable. I've had good interactions with the mechanics as well. They are always willing to go over the repairs and explain what was wrong and how they fixed it.

Car wash did not work, which is obviously a minus and for sure when you pay high dollars to have good service!

Everything was done quickly. When I picked up the car they told me the incorrect space number, and didn’t wash or vacuum the car though I had asked for it.

I honestly had a good experience working with the team at Mini of Stevens Creek. John Cutler was great at ensuring I got the follow ups and details that I needed as a, at the time, used car customer. When time came to sign papers on a new decision to lease, he was there till after hours as I waited and finished the paper work with finance. Yes, the finance process was lengthy like all 5 other vehicle transactions I've sat through in the past, so it took just about the same amount of time due to people ahead of me. After receiving the car, John made sure I was satisfied and made sure I would find time to come in again so he could show me around the service dept and go over anything in the car I had questions about. A good experience indeed.

Make sure you checked every single item before you paid!!! I took my car for oil change, air filter and cabin filter change. There are Add-On and item which I am not aware of. No one mentioned anything about these before I left the key to them. I should have sensed something was not right when they did not give me a written estimate when I dropped off my car. But just don't expect a dealership would do something like this?

Wonderful people, Great Service and Awesome facility. What more could you ask for?

Make sure you checked every single item before you paid!!! I took my car for oil change, air filter and cabin filter change. There are Add-On and item which I am not aware of. No one mentioned anything about these before I left the key to them. I should have sensed something was not right when they did not give me a written estimate when I dropped off my car. But just don't expect a dealership would do something like this?

Performed service adequately but tried to sell me overpriced and unnecessary service. You don't need a 250 coolant flush or a 250 fuel injector cleaner for a car with 30k miles.

Service center is a rip off. Full warranty and no loaner. Wth?

Trent has been great looking after my car. I got a shuttle service to & from Santana Row, where i had lunch with my grandson & visited some of their lovely stores. Francisco & Mathew were great driving us.....Thank you again

Very pleasant experience. Would highly recommend this dealership.

Explained why I was having the issues I had instead of just restarting the car.

I was pleased with most of the service and interaction with the Stevens Creek Mini. They dealt with my warranty insurance, gave me a loaner and fixed it in a very timely manner. The only issue I had with was that the representative stated that the would top-off the fluids;after pointing out the radiator reservoir was low. Unfortunately when I got home I noticed that the reservoir was low. I don't need freebies and I didn't ask them to give me fee antifreeze... but if you tell me that you are going to do something, then do it. For that they lose two stars.

The customer service staff is always great and extremely helpful with whatever questions or concerns I may have. Plus my car was returned to me after its service looking like it was brand new... thanks guys I really appreciate it!!

Great services and friendly service advisor! Especially Jennifer! she is wonderful and helpful! Just have my car service done on Monday and came back with a happy nice clean Mini! love it!

From the very beginning of our visit (8/20/17) when first meeting Marco and his huge big smile and welcome, to sitting with Gifford in finance, our experience in purchasing our new car was absolutely incredible!!! What would be "frosting on the cake" is to have a MINI dealership in Monterey (managed by Marco). Thank you! If there was a way to add more stars, I would. Thank you all.

Great experience! Though it was a long process, we felt well taken care of, and everything was explained to us. We asked to test drive a couple cars, and the salesman was very accommodating. I'd buy my next Mini from Stevens Creek.

Lessons learned. I bought a used mini cooper s 2007 here a year and a half ago and learned my lessons. Lesson 1: Even a Mini dealer sells a bad-conditioned used MiNi. I bought it about $1500 higher than a market value but I thought it was a good investment since I was buying from a Mini dealer... A stupid thought. Two months later, its engine timing chain broke. Ok, the timing chain was a problem of this model (a class action Skeen v BMW, which I could not get reimbursed because my car was not maintained well enough to qualify). But what about the deficits in the oil filter housing, the vacuum pump, the high pressure fuel pump, the spark plugs that they "found" at the same time? Needless to say that I faced more problems afterwards... What a financial mistake it became. Lesson 2: Cool people are not necessarily nice. Yes, owning a Mini is super cool... The salesman who sold me a car was cool-looking but not nice. The mechanics dressed cool but not friendly when I brought my car for diagnosis and repairs. They explained to me nothing at all and walked away. It was stupid of me to think that they would be extra nice because I bought a car from them... Now I don't want to be cool. I just want to be nice and warm. Lesson 3: Driving a Mini was my dream but owning a mini became my nightmare. I had such a good time driving my mini when it was trouble-free and I can't remember when I had such an excitement last time. It is a time to say good-bye to my childhood dream car. Thanks Mini! You taught me to be an adult and own a Honda Fit instead.

very nice customer service they listen to what i am saying what wrong with my car and fix it, love this place

Great service! Lovely people. Amazing place. I love it!

Good inventory. Easy process to make a deal. Great communication from sales consultant Scot.

Overall I'd say excellent. I arrived at 7:55am and was met by someone who ticked my name off, asked me to wait in the waiting room until the assigned service agent arrived. Soon after 8:00am I was called in and Jennifer went over the different items they'd be looking out for. I had decided to wait while the service was performed. Waiting facilities were good with free coffee and WiFi and sockets for laptops. Around 10:15am I was called back and the results of the inspection and service were explained to me clearly and in each case a recommendation made which I could either accept or consider for later. Finally showed to my car personally and left with on overall impression of importance of the customer by Jennifer.

They made it easy for us to get a wonderful car. Every feature we asked for was included in the car they showed us. We took the test drive and took it home.

I went there before to look at cars, and the positive was that I was able to work with Isaiah, who made the experience quite pleasant. He worked with me to get the deal and the car I wanted. He made it an easy decision, and was fair, honest, and forthright throughout the process. What I didn't like was the fact that I was misquoted prices on an addition I wanted on the car (by another salesperson), came a far distance to actually buy the car because of that, and they were unable to accommodate the price for the service I was quoted and had in writing. Otherwise, The sales experience was impeccable, but they need to step up their customer service. Overall was a great experience and would recommend them.

Thank you Patricia Hernandez for you awesome customer service. She was patient and answered all my question. Everyone in the service center was friendly and professional.

Best customer service ever!!!!

Service advisor was very professional and communicated great with me. Took care of my Mini from the moment I got there. Thank you!

I appreciate being able to go back to work while my car was serviced - the shuttle/Uber service is great!

Great service. Fair approach to pricing (both new car and tradein). I would purchase another vehicle from Mini of Stevens Creek. Aside from the dealership, I purchased a '17 countryman S AWD and it is an awesome car I have to say. Very practical and sporty. Nice driving experience.

Great dealership!!!! I would recommend anyone that is looking for a new Mini cooper great customer service go visit this mini dealership!!!

While they were quick with the repair, my tire pressure was low on one wheel (thought they would check that) as soon as I left the dealership and the next day my engine light came back on (why I went there in the first place). It's definitely inconvenient for me since to deal with this issue I HAVE to go to a mini dealership instead of being able to go to a BMW one, so now I'll have to go back.

Very friendly customer service and a proper timely repairing service was provided too! Thank you!

We bought our Mini Cooper S from Stevens Creek Mini last year & we were very impressed with the smooth buying experience. I have taken our car for its first service few days ago & the service experience was even more impressive ! Awesome Service, Staff, Check-in, Lounge & timely completion. I would definitely recommend to all my friends 👍

Most of the experience was actually good. Our salesperson (Ardy) was great, and he put up with us for quite a long time trying to decide color, model, etc. But once we actually decided to buy the car it started going south. I was forced to fill out a credit-app even though I paid cash for the car. I wouldn't have minded but I told them I didn't want it to affect my credit score since I wasn't actually applying for credit. The app was only a contingency in case my check didn't clear. Four days later, my check as cleared AND my credit score took a 22 point HIT. Thanks. Then we finally finished with all of the paperwork and obligatory up-sell attempts of stuff I didn't want and we thought we would be done and headed home. Instead they told us that "readying the car" was going to take ANOTHER 45 mins. Keep mind at this point we had already been at the dealer for FIVE HOURS AND FIFTEEN MINUTES. After I expressed my discontent they managed to get the car ready in 30 minutes instead of 45 and we were finally able to leave. I struggle to know what score to give here. Good sales person, bad EVERYTHING ELSE, but the car is great.

Buying my 2017 MINI Cooper S 2-door at Stevens Creek was a pleasure. Larry was very informative and professional, yet easygoing and with a good sense of humor. I had been helped by Larry the first time I came to look at MINI's back in January, but it took until June for me to decide exactly what I wanted. There was never any sales pressure exerted. And after the purchase, Larry took 20 minutes to show me all the features of the car, which was appreciated. Working through the financing agreements took a bit longer than I think it should have. It would be good if AutoNation could streamline their process, so the buyer can get on his way in a timely manner.

Had an AWESOME experience and now I have my 1st Mini and just loving it!! It was a great way to spend part of the 4th of July!!🎉🎉🎉

The staff is amazing and super helpful. I use Mini of Stevens Creep for small quick fixes and take it to a Mini dealership outside the Bay Area for any other fixes because price in the Bay Area is way too expensive just because of the location. I give them 3 stars because of their price difference from other Mini Dealerships but 5 for service.

The service was quick and responsive. The people are friendly and explained patiently what all they can help with.

Highly professional and very confident and knowledgeable. I appreciate the fact that they kept me informed at all times about what was going on with the car (I got a loaner car while my car stayed at the shop). I can also say that they went above and beyond with how professionally they were handling all my questions and requests and after all how they took care of my car. I specifically want to thank Trent, since I was communicating with him all the time my car was in the shop, but I can guess that I should also thank to all others in MINI Stevens Creek. Also, what I like about this service center is that they usually answer your phone call very quickly. I have experience with service centers in Virginia, and other part of California, and it is not always the case. This place is the best MINI service center that I visited so far.

I've consistently had a good experience with MINI of Stevens Creek.

Awful, mini is a con job, beware. Charged me $2400 for service and didnt even do the job. two days later all the issues exist, they jeopardize your safety.

What great service! We will be sure to use their service department again.

The experience was fine, except for the car wash.

The worst ever! After having the the passenger seat warmer fixed back in December by Mini of Stevens Creek , my wife drove the car last week and accidentally it turned on. The "fix" burned a hole on the seat back. Had someone been sitting there they would have been severely burned. The car has mostly been sitting in the driveway since it is only used once in a while when my daughter visits from Europe. They said they are not responsible as "the wires wear out through normal wear and tear of the seat being used". They wanted $2200 to replace it. That's ridiculous! After paying $100 for them to look at it, and waiting a half hour to get it after I paid, I picked up the car. I drove half a mile down the street, stopped at a store for literally 2 minutes, went to get in the car and the battery was dead. I've never had a problem with it starting before, even when it sits for weeks at a time. I called them and they said the battery was old and needed replacing and could not help. Mini of Stevens Creek SUCKS!!!

Traded in an older car & bought a new mini clubman. But they worked with me thru 3 different iterations of financing and 2 different car choices. Just so patient and low pressure. Can't praise them enough.

More than awesome! This is how all car dealers and service must be.

Had squeaky mirrors and breaks. Mini had to order new mirrors and "adjusted" breaks. Breaks Still squeaky so the replaced pads. They still squeak like an old car. A lot of hassle for not quite resolved problem. Mirrors appear to be fine now.

Pleasant to work with and will recommend to others.

They basically made a "guess" as to what was wrong with my MINI based on other vehicles coming into the shop with the "same" issue. I have a manual transmission - after getting stuck in a flooded street I was unable to shift. They told me it would not be covered by insurance because I just needed a new clutch and flywheel ($4k+). I took it to another shop - pressure plate had snapped under the strain (they showed me the plate after replacing it). It was completely covered by my insurance. The dealership charged me $100 for nothing. THEN, I had also requested for them to address a warranty recall (provided them the letter) and had assumed they took care of the issue. When I got home and reviewed all of the paperwork I noticed notes in my payment slip about the recall replacement. The notes stated that they do not perform warranty work on cars that are not made my their manufacturer (i.e. MINI)...What a joke, my car is a MINI Cooper S!. Never go to these guys unless you want to be ripped off.

Everyone was so awesome!!! I have to say I was not looking forward to going out and finding a new car.... but I had to. I got to mini and right away I felt comfortable when I met Scott!!! He was awesome!!! He Made my husband and I laugh and gave no pressure on the sale! We left that day with a mini and I am in looooove!!! Thank you for everything :)

Good effort

I bought a pre-owned MINI Countryman here yesterday and I have to tell you it was the best car buying experience I have ever had. There was no pressure from the saleman Marco - I'm serious, no pressure! He was polite & courteous & helpful throughout the entire process. They offer "no haggling" pricing which means the price shown is the price you pay, and that's such a relief. Their prices were good, too- we checked Carfax to compare the price with those around the country. They were right on par. The finance manager Gifford was also very friendly & helpful. All in all a great experience (and a great car!!).

Worst service ever. Unprofessional staff. Impolite, do not care about customers. Wish I could set 0 stars.

I worked with Larry for my mini experience. He has been great, honest, and not pushy when it came to figuring out what I wanted and needed. He was able to give me my options clearly and help me find he best Mini for me. I came back for three test drives because I wanted to be sure and not once did Larry seem frustrated by my constant questions and requests to drive. He was even helping out other clients when I arrived and still managed to take care of me. I ended up going with the Convertible Mini Cooper. The manager, Amos, wa a great and very kind and caring. Isaiah also helped me when Larry was busy and took me on yet another test drive. He's great as well and always had a smile on his face. :) When going in to sign all the documents with the finance team, they were great and not pushy with up selling additional services but informed me of my options. My only regret is not giving them a hug before I drove off the lot for helping me get my fun car that I've been wanting. I love my mini and am having so much fun.

Marco was a brilliant sales partner and went way beyond the call of duty for us to create an amazing experience for our daughter.

The service work and service advisor were fine. The one thing I don't understand is why they need to move the drivers seat, the car is only driven around the lot. They moved the seat back, raised it up to the max position and tilted the seat back. This must be a car dealer thing just about every dealer I have had work on a car does this to the seat.

My 2012 Mini started showing the reduced engine power warning light and I contacted Mini of Stevens Creek. They were able to give me an appointment for the coming day. They confirmed that the High Pressure Fuel pump had failed and it was replaced under the extended warranty that Mini put out a few months back. They said it would take a few hours to repair and, oh, I needed new tires and a new battery. They offered to give me a ride to a local destination and it took about 35 minutes for a driver to contact me while waiting in the lobby. The car was ready at about 1:30 in the afternoon. All-in-all, Mini of Stephens creek is a top rate dealer, the staff is personable and friendly.

A shout out to Trent Devlantis and the service team at Mini of Steven's Creek for dedicated support through a tough repair on my 2006 Cooper. It took a few tries, but they figured out the issues that were plaguing the car and fixed it. Many thanks!

Above and Beyond! I continue to be impressed by how this service center is run. I have a 2015 Countryman Cooper S AWD and it is always well taken care of when I leave it here. They are on time, friendly, knowledgeable and efficient. I love that I get a loaner car if I cannot wait for the services to be finished. And they wash and vacuum it too. Jennifer has been my service rep since I had my 2003 Cooper S and she has been amazing and always goes that extra mile. I wouldn't take my car anywhere else!

It was nice and fast service. It's always good that I can drop off early and pick up my car late after work.

Customer service is good but it is getting better every time of visit (ex. help me to save money on change new tires with discount, patient to listen any concerns of my car). Only one time with miscommunication, the updated version of GPS is not I expected.

Shane, the Service Rep who was assigned to me, was great - friendly and professional. Scheduling is so-so; their automatic email notification system wasn't synced with appointment changes I made over the phone so I was getting confirmations for an appointment that had changed. The two "kids" at the cashier station need some basic training in customer service - "stone faced" and "minimally responsive." The repair work was shoddy. They failed to initialize one of the two keys I purchased at $250 a pop - either they didn't test them both or got them mixed up - so now I have a brand new key that doesn't start the car. Similarly, the tail light they replaced to prevent the water leaking into the body of the car didn't fix the problem - next big rain and SLOSH, SLOSH. So now I'm left wondering if I paid for a $300 repair I didn't need and am faced with another Saturday trip all the way from Watsonville to Stevens Creek if to get it dealt with.

My experience went very well. I received a loaner, since the work was going to take a bit longer than expected. My wife got to drive her 1st MINI!!! There were/are a couple of issues: 1) I picked up my Roadster after service had been completed and drove back to Santa Cruz. As I was approaching my home, I passed over a speed bump and the open indicator light flashed and there was a beep. I parked the car and checked my front hood and it was not completely shut. 2) When I started my MINI the morning after the service, the message on the dash indicated "April 2018" and "1500 mi". As I have driven since the service the "April 2018" has remained, but the miles have decreased to the point that it indicates I am >200 miles over due for service. The service light comes on when I start the engine.

Always professional, and courteous.

Did a diagnostic and they overcharge for a bunch of items wrong on my car. Some of the items needed to be repaired required 5 grand for a repair. I went to a mechanic friend and a car enthusiast and did my brakes for half the price. The saving grace is a semi friendly Mini Rep and washed my car for free.

A shout out to Trent Devlantis and the service team at Mini of Steven's Creek for dedicated support through a tough repair on my 2006 Cooper. It took a few tries, but they figured out the issues that were plaguing the car and fixed it. Many thanks!

The staff is fun, friendly and cool. Everything is explained in detail and service was provided on timely manner.

I love coming here. As much as I dread having to take my car in for any service, I know that whether I am waiting for the service to be complete or getting a loaner vehicle, my time is not wasted and the repairs will be done effectively and efficiently. And the staff there are always fun and friendly. It really is a car dealership for me.

The person's that helped me were awesome. I couldn't have had such a better experience. If I had to buy another car I would buy from you guys again.

Made an appointment ahead of time with the intention of buying a car the same day. Fastest car purchase experience from negotiation up to bringing the car home. Very courteous staffs.

Larry was an excellent salesman. Very helpful, professional, straight to the point, and had excellent knowledge of the cars. Pretty good manual driving skills too! Would recommend to anyone who wants to purchase a mini.

So my experience started out not so great, with a sales specialist who is no longer with their team. Which turned out to be a spectacular thing because I was handed off to Mariah who is absolutely wonderful. Actually every other member of the team was spectacular. They went out of their way to make me feel super comfortable. Mariah reached out regularly with updates and always responded promptly when I had questions throughout the process. She even helped get me to the airport to drop off a rental car I had so I didn't have to uber back after picking up my new car. Mariah is doing double duty supporting finance as well, so when I arrived she was helping another customer. She set me up with Marco who was an absolute pleasure to give me a detailed tour of my car and help me configure the settings to my liking. What an awesome dude. In this business there are some things you can't control, like drop in customers and hour long credit applications, but these two did their absolute best to make it super pleasant and fun. I was even offered an appointment to come back and get a more detailed tour to answer any questions that come up in the first weeks of ownership. An experience super similar to Apple. No pressure but lots of resources available to you if you want them. Some things to keep in mind though: - There is new customer parking by the service center but some of it is reserved for test drive cars. Keep an eye out for tiny cones. - The standard warranty for Mini has changed and doesn't cover nearly as much, so give the extended warranty options a real listen - You can put part of your down payment on a credit card, so pay that bill before you go to sign the paperwork if you want to get some extra points

Came in to buy our teenager a car. Received excellent service from the moment we walked in and from Isiah our sales person. The finance guy was great to. They had little perks like free water, coffee, granola bars and popcorn. Just all around really pleased with the car buying experience!

Great personal service. Hector was a good guy. I didn't even know they had free loaners and 3 years free service

Larry was great at helping me to find my new car and Henry in the finance department was awesome - completing all the paperwork so quickly

Overall we had a great experience buying our Countryman.

Excellent experience with MINI of Stevens Creek. Robert Roberts was very sweet, informative, and not at all pushy as some car salesmen can tend to be. This was the first time I actually created a car from scratch and it ended up being far less painful than I thought it would be. In the end, I got the exact car I wanted and I absolutely love driving it.

I and my parents purchased MINIs from MINI of Stevens Creek. We worked with Marco, Isaiah, and Henry and we are happy to say that all three of them were knowledgeable and made the car-buying process so easy. Customer service was top notch, and we overall had a pleasant and wonderful experience at MINI of Stevens Creek.

Marco was friendly and helpful, with no pressure at all. A wonderfully atypical car dealership experience.

Traded in a 2007 Mini Cooper Convertible for the 2012 version of the same and the exchange couldn't have been smoother. Great dealership to work wth.

It's my first time at this place and they have an awesome customer service great friendly staff. Vip lounge.

Shana was my service advisor and she was great -- knowledgeable, friendly and super responsive (she provided me an update via email before I got there for pickup)... they had me out of the door that evening, as promised. The price was high but I appreciate knowing their work is warrantied and the price was quoted to me far in advance -- no surprises. Upon pickup, Shana walked me through the many details and sent me on my way before the estimated completion time ... mini was repaired, washed and driving like a proper little beast! :) thanks!

I leased a mini cooper from this dealership and everyone was professional and very welcoming.

Ken Ohran made the buying process smooth and easy, a surprisingly pleasant experience!

Excellent buying experience. David and Aaron were able to shape a very interesting offer that I could finally not refuse. The car (Mini Hardtop 2dr JCW) is just a fun car. I can only recommend this dealership. Thanks guys.

DO NOT USE THEIR SERVICE DEPARTMENT FOR ANYTHING OTHER THAN MAINTENANCE!! They cannot give estimates in a timely like within 48 hours and even then without constant phone calls.

MINI of Stevens Creek, Robert and Henry in particular, were fantastic people to work with as I purchased my pre-owned Mini Cooper S Roadster - professional, friendly and informed. I love my new Mini and really appreciate the people at MINI of Stevens Creek - thank you!

I came in with a purchased used Mini for service. I was given excellent advice by both Jennifer Flick in service and Scott Rachfal in Sales. While I was juggling trying to return the lemon to the original owners, Scott helped me find an even better Mini to drive home in that same day. I love Minis and I now have my own, much cuter and much more reliable than the one I came in with, at a very reasonable price, due to AutoNation's no haggle price.

The service department will lie to you about everything which needs to be repaired. Do not believe them. Take your car to a trusted mechanic.

I bought a 2016 Mini Cooper-Clubman and Larry Lyons did everything he could to make sure I was able to walk out of the dealership at the monthly payment I requested. He was very genuine and I appreciated his service. I LOVE my Mini!!!

Bought a 2015 Ford Escape. Recommend anyone going here. Great prices. No haggling. Clean facility and wonderful customer service

Robert was a easy going and kind salesman. Being there as a female without a male counterpart, he did not make me feel pressured into buying anything nor did he make me feel like I was getting a do or die sales pitch that I had no way out of it. I left the dealership completely satisfied and with exactly the MINI I wanted. Excellent service.

I bought a pre-owned Mini Cooper coupe from MINI of Stevens Creek. Selection was great, and the staff was super helpful from the moment I walked in the door. I worked with Yaopeng Wang. Super guy! On the day I picked the car up, I was helped by Ken, I believe., Another super guy!

Good experience, easy choice when you have such a helper like Amos Tony and Mariah. Friendly atmospheres, informative guidance, no pressure, willingness to help, complete understanding of your needs. Appreciate good attitude and customer oriented approach! Love my new car more and more.

Tony helped me with wonderful service and answered all my questions! Thank you so much, MINI @ Stevens Creek!

A fine buying experience. No pressure. We really like the car so far.

Our salesmen Kaicheng Li at Mini Stevens Creek was amazing. He understood everything we were looking for, made appropriate suggestions, helped us figure everything out we needed and gave us a great deal compared to other Mini dealers in the Bay Area !!

I came in to have a problem addressed that I thought was taken care of months ago -- the rain sensor not working. Then the rain started, and I found that it was not working. This time, the repair is complete, fortunately. The only negative about this particular visit was the lack of communication. I had trouble getting through to the service advisor when I tried to call, my messages were not returned, and when the car was finally ready, the SA was not working that day. The communication here used to be a LOT better. I'd get regular updates and questions about how to proceed. Not so any more. They either need more SA's or better training in communicating with customers.

After test driving about 20 cars and going to 30 different dealerships in the Santa Cruz and Santa Clara areas, and having one insulting and frustrating experience after the other, I went to MINI of of Stevens Creek. I was not hopeful that the experience would be any different. I was completely wrong. I met with Kai and test drove the car, I ended up purchasing. He was polite, respectful and friendly! He offered us a fair price and wonderful to work with. The entire process was simple and straightforward! I would recommend Kai and MINI of Stevens Creek to every woman tired of sexist insults and anyone wanting a great deal on their new or used car!

Try to charge for whatever. Mini is junk car having so many issues...worst that pinto.

All was handled very efficiently. Service, including replacing a defective part, was done on time, even earlier than expected.

Overall great experience! I finally transitioned from my 10 year old mini to a new 2017 Mini and I couldn't be happier. Robert was incredibly patient throughout the process and I never felt any pressure nor did I feel rushed to make a decision. Although I loved my 2005 Mini, I couldn't be more thrilled with all the new features and the smooth and solid ride of my new Mini...every single person I have dealt with at the Stevens Creek dealership was thoughtful and very helpful, particularly Robert Roberts (as well as the CFS Manager, Gifford Chan). Thanks again Robert for having the amazing patience and thoroughness in guiding me throughout the process of getting my new Mini...I love it!

I took my Mini Cooper S Convertible in for service on a mystery ailment--suddenly the wheel on the front passenger side stopped moving when I was coming out of a parking space. The car recovered in a minute, but it was freaky. Mini of SC wasn't able to figure out what caused the seize-up, but the service was careful and thorough, as far as I could tell, as well as prompt and courteous. One hiccough: when I got the car back, all my bluetooth settings were erased. I didn't realize it right away, because I went out of town the next day. I got most things working on my own. But I still haven't been able to get the media player to work. I know they'll make it right when I get a chance to take it in, but I wish I didn't have to spend more time on it.

After a year of waiting, I went back to the same salesman who took me out on multiple test drives the first time around. Once again, he showed me used and new. This time I left with a barely-used 2015 4 door Cooper S hardtop and I love it!

I purchased a new mini from Stevens Creek that was shipped to Michigan from California. The dealer shipped a damaged car, failed to provide the requested Bill of Sale, and sent me a Manufacturers Certificate of Origin that was not assigned to me. The management, quality control, and administrative section of this dealer is appallingly bad!

My Mini Advisor was courteous, a good listener, not an over zealous sales person. He took the time to understand what I like about driving, amenities I couldn't live without and presented me a great car for purchase. No pressure, just a ton of respect.

We just moved back to the South Bay. We brought our Countryman in for service. Our adviser was Jennifer and she was very helpful and nice. It was a great experience. We definitely recommend MINI of Stevens Creek!

owning multiple cars and having given the car for service, nothing beats the service handled by the Mini of stevens creek. Jennifer was awesome, she handled things perfectly and made sure to cover all possible issues and made sure it was take care of. Thank you Jennifer /Mini of stevens creek.

Yaopeng Wang, a.k.a., Beyond, was the young man who worked hard and patiently to help me determine the best car to fit my needs. After doing a search, looking at and discussing the various options, test driving the different models, we narrowed it down to the basic Clubman with a sun/moonroof. I ultimately purchased that (2017) model with pepper white body and black top which, after a week, I'm very happy with. Beyond didn't pressure me or try to "upsell" me, or attempt to push me to move to make a decision sooner than felt comfortable. He just listened carefully to what I needed, what my concerns were, worked with his manager to offer me a fair price, and now I'm a first time owner of a Mini Cooper.

Would never buy from this dealer ever again. The sales team were the worst I have ever dealt with. Most car sales people would be bothering you trying to strike a deal. This company didnt answer calls, emails, ring back requests. I almost walked away completely. It was only the spec of the car that was keeping me interested. And jobs they said they couldnt get fixed - I managed to sort directly with a different Mini dealer close by.

Tony from Stevens Creek Mini was very helpful and patient in working with me to pick a car. Also got a decent discount on the deal overall. Would definitely recommend him for others out there.

Overall, an easy two hours. Don't appreciate the loud television, or loud music in lounge. Otherwise, fine.

Tony W is a great salesman and we did not feel any pressure at all. We did buy the 2017 Mini hardtop. It is a fun car to drive and everyone are super nice there. I am still learning how to use all the function.

Tony from Stevens Creek Mini was very helpful and patient in helping me out to pick a car. Also got a decent discount on the deal overall. Would definitely recommend him for others out there.

Car not delivered in new car condition. Required repairs to paint to put back in new car condition. Dealer asserts that they will pay for repairs. Time will tell.

I had a great, painless experience purchasing a CPO Mini. Mariah and Tony took great care of me, and I'm loving my new car!

The service is very expensive, but they do not provide a good customer service around this to make up for the amount they charge. They said they could not give me a ride back because my distance was 12 miles. I'd rather go to some other place to get my car serviced.

Bad service with Hector

that was my first time to buy a car in my life, it was awesome. everyone who working there is so nice, they helped me a lot. even though I'm international student, they care of it, they understood the situation that it is difficult to get the car for international students without social security numbers. thanks a lot.

Had a good experience buying a car here for my daughter. I am glad you aren't surrounded by hoards of salesmen! Paperwork was done fast and so far the car is great. Robert Roberts is a friendly, helpful guy to work with!

Great service! Came in for an overall check up plus warning lights on my car that wouldn't go away even after it has been addressed. The crew inspected and fixed the warning lights in a timely and efficient manner. Highly recommend for Mini repairs and services.

Absolutely first class experience.I would highly recommend this Dealership to anyone.

Watch out for Sales Manager Tyler Lee's scams.

I've had my Mini for a week. I love it. Went into buy a used Mini. Came home with a 2017 Mini 4 door Hardtop. Larry was awesome. I drove the Cooper and the Cooper S....of course I loved the Cooper S. That was Sunday evening. Didn't leave the dealership till after 9 PM. Larry took his time and went through allot of the cars features. He took his time and wanted to make sure I was comfortable with everything.

Had the best experience ever. Went in to buy a used Mini...came away with a 2017 4 door Hardtop. I've had my car for a week. Larry took his time with everything. I test drove a Cooper and a Cooper S....no contest... I bought the Cooper S. Didn't leave till after 9 PM. Larry went over allot of the features in the car. Helped me synch my phone for music. He was awesome.

I had my mini in for her 30k check up. My assigned associate was very sweet. He was able to accommodate our need to leave by a specific time and even has the car ready before the time he had set. I bought my mini here 3 years ago and drive up from monterey to have them work on "her" because of their great customer care. I highly recommend this mini dealership for a great buying experience and for all of the scheduled maintenance or repair work you need!

I took my Mini Countryman in for a 30,000 mile check-up and oil change. The employees were pleasant and efficient. I also appreciate the shuttle service to a local shopping mall.

In 2009, met Larry L. and bought a 2009 Mini Clubman. This year, 2016, came back to meet Larry L and traded in my 2009 with a 2016 Mini Cooper. Pleasant transaction with Larry L!

Went in for oil change ,excellent service but took to long

They valued my mini at 1500$ ! ( runs great, no problems, clean title ) The evaluator had no clue what hes doing. I sold my mini for 8000$ a week later. Can you believe the price difference? I love miniz! But these dealerships are crooks. They would have taken my mini for 1500$ and just polish it up and would have sold for 10k$. I would stay away from such dealerships and would only buy and sell on prices given on kbb. I recommend future buyers to do that too. I believe in honesty coz god sees everything !!

Worst parking, no parking looks like employees are parking in customer parking so I left and bought my car at another dealer who cares about customers terrible service avoid this dealership

I was looking for a MINI and I really appreciate the no-pressure sales team at Stevens Creek. The dealership is impeccable and they have a ton of inventory - lots of options! I'm very happy with my Paceman S :). Larry took the time to explain just about every feature, and I felt very well informed about my purchase.

Sales Rep Tony Williams was excellent in providing an explanation of all the facets of the new Min Cooper we just purchased. I've been driving and buying cars for over 50 years and Tony is the best salesperson I have ever dealt with. We love the car for it's size, comfort, and just plain fun to drive.

Great service, great attitude and very knowledgeable. I got the car I wanted in a very reasonable amount of time. This has been the best service I have received at a car dealership. Thanks guys!

bought my new car at this place. enjoyed the experience, with some back and forth though. Tony and Robert are extremely helpful.

My uncle took me car shopping for a mini cooper in my price range. I really wanted a stick so we had a hard time finding one. We went to Mini of Stevens Creek, and they had 1 in my price range. Fortunately it was really nice. The salesman took us on a test drive, and that was basically that. We didn't get a lot of wiggle room on the price, but it was a pretty fair price to begin with. tldr: Looked for a Mini between 15-20 thousand. Found a really nice one. Feel very satisfied.

We went in to test drive the mini hard-top, but saw the four door Countryman. We test drove both, loved both, but REALLY REALLY loved the Countryman. The process was the best we have ever experienced. We set up a time to meet with Mariah before arriving and she was the best. Was ready to work with us, friendly and knowledgeable, answering all our questions. There was no pressure to buy, we actually left to go eat lunch, giving us time to think about the purchase, and came back later in the day. There was never any pressure to buy right then which we really appreciated. We LOVE the Countryman. We down-sized from an Acura. The Countryman is so easy to drive. I especially like how I can park anywhere! Just zoom in and out of any space without any problems. I love the sporty look too! We even got the stripe down the front adding character. I am able to fit two car seats in the back. Hard to believe but they fit nicely! And the four door allows the kids and adults to get in w/ ease. The dealership followed up with us multiple times. We can set up an appointment to go over any settings on the car that we need clarifications on. How nice that a dealership actually follows up with you to see if you're happy! I would def. recommend Mini of Stevens Creek, they were the best!

I generally have a great experience at Mini of Stevens Creek- but not so much on this last service. I got three reminder emails about my upcoming appt, but when I arrived, my name was not on their service roster. Regardless, they were happy to get me on the list- but as a result, the 45-60 minute wait I was told took over two hours. After the two hour period, I was told that my tire had a nail in it and it would be another hour to get a new tire. While I would have waited the hour, I was told there were already four tire services ahead of mine- and I was not up for waiting another two hours, which might have been what happened.

Absolutely awful. They have had my car for more than 2 months now and it's always an excuse for why the work isn't done yet. The real reason is they did not plan properly, did not order parts in time. Very disappointed and will not uae then again.

Don't come here if you want help buying a new car. I've been here twice in the last month and walked around for a total of one hour. Both inside and outside. Not even the receptionists said hello on each visit. Monday morning I was here before 9am. She busied herself putting on her make up and her cohort just stared at the phone. I did go up to somebody and asked a question about the Clubman model. He then asked a guy sitting at a desk. Guy at desk gave me a short answer then went directly back to looking at his computer. I guess I'll use Truecar again to get me the best deal the go wherever they send me to spend my money.

My repair took 5 days to complete but because I had the same model loaner car it was not a problem.

Always feel well taken care of with the best service!

Excellent and transparent sales & finance staff, except one, whom we thankfully interacted with briefly. Tony, our sales rep, was EXCELLENT in all respects. I believe he discounted the price to the maximum extent possible. However, lease pricing was way too high even though I have excellent credit. I ended up paying over $500/month for a 3 yr lease for a fully loaded 2016 Mini convertible, including extra for tire protection, which is RIDICULOUS.

Tony was a great help! He worked with us on all aspects and was able to get us into the car we wanted in a reasonable amount of time. This has been the best experience we've had buying a car. Thanks guys!!

Hector's style was outstanding as the service leader. Responsive, professional, good communication approach and responsive. One suggestion on facilities - more power plugs around the seating area for those waiting for repair. A number of us were huddled in one corner that had a power strip.

Trent was very friendly and professional, the service timing was convenient. thanks!

I recently bought a 2017 Mini Cooper at Mini of Stevens Creek. Started with a couple of helpful and low-key visits to their showroom for Q&A with Ken and test drives with Jeff. Checked out their extensive inventory via their web site. Decided on what features I wanted and closed with a pleasant purchase experience with Mariah. Happy owner of a new Mini!

I am very happy with my Mini Cooper Countryman. Marco and Robert were both super helpful & nice to work with.�

Big inventory to choose from. Good customer service.

Was good; Scott showed me the vehicles and explained everything in detail. Very helpful.

Brought my Mini in for routine service, and Shane took great care of me, and the experience was seamless and quick.

Every thing seemed great until we got home and I decided to open the hood and look everything over. As a retired mechanic myself I have more than basic knowlage of the service process. I was set back at first glance as I notice several items hanging in place and not fastened properly. Upon closer inspection I discovered a couple other items that should have been brought to our attention during the service work and the full inspection process. There was even a retention clip laying on the floor under the dash on the passenger side. If this is how things are completed at this shop I do have too wonder about the work performed and the recommendations that were made by them! The fees that they charge are not relative to the quality of work a customer deserves, thats for sure.

Brought my car in for an extended warranty item, Shana was my Service Rep and she was awesome! She was on it from the beginning, friendly and knowledgeable, made sure I had everything I needed. I would go back here again and I would want Shana again! Thanks so much!

I have purchased both used and new cars from other dealerships prior to my recent 2017 Mini Clubman S purchase. My Mini experience was the best I have had to date.

I made an online appointment for my Birthday check got it in on time and was out with a clean car in about an hour.

Received my car back, but it was not completely put back together, discovered upon checking it out when we arrived at our home. I was very disappointed, and what does that say about what they did that i can't see when they left things undone and didn't catch issues during their inspection that needed attention!

Shane is a great guy, very knowledgeable and very friendly.

My review is based on my experience with Jeffrey Mazzella. I came in wanting to buy a new car. At this time, they were also hosting some sort of event but Jeff still squeezed me in and had me test drive a few cars. He was also very thorough when he explained features of each car and I was never rushed in spite of his busy schedule. Whenever I had a question, he got back to me right away... no matter what time I contacted him. Very soon after, I decided to order a custom clubman. From placing order with manufacturer to delivery of my car, he provided me status updates... even while he was on vacation! This was also my first time buying a new car, and he made it so easy. I can't recommend him enough! Thank you Jeff!

Had my car serviced after returning from MTTS 2016.

Just bought my first car, ever (!) from MINI of Stevens Creek. Marco Obillo was my super helpful contact at the dealership. From the first email inquiry I made, Marco and team were on it! I special ordered my Cooper S Clubman and the process was smooth and error-free. Marco kept me informed through every step of the way and did a great job ensuring the car of my dreams was the car I ended up with. He went out of his way to help get my awesome boot stripes custom made and installed by another vendor. If you are considering purchasing a MINI, I would fully recommend that you consider this dealership and ask for Marco!

Great costumer service by the staff, friendly, and open to listening. Only it took 4.5 hours to get my car aligned... Make the apt and have something to do while you wait. Always packed and busy in the Service dept.

Just picked up my newest MINI Cooper S and I can't say enough about the team at MINI Stevens Creek and most of all Ken. Thanks for making the second MINI purchase easy and fun. See you all soon for our "second date" this month. I have a few questions about the technology I don't have in my older MINI.

They need to rethink their approach to tires. They recommended expensive balancing / alignment and I went for it. A week later I have a nail in the tires; but because they are run-flat, it can't be repaired and I have to buy two new tires. The same tire is much cheaper at any tire shop. Once they remove a run-flat tire, they are not allowed to put them back, so make sure you take a flat somewhere else. Again this week, I took it for an oil change, another nail, and have to buy a new tire.

They need to rethink their approach to tires. They recommended expensive balancing / alignment and I went for it. A week later I have a nail in the tires; but because they are run-flat, it can't be repaired and I have to buy two new tires. The same tire is much cheaper at any tire shop. Once they remove a run-flat tire, they are not allowed to put them back, so make sure you take a flat somewhere else. Again this week, I took it for an oil change, another nail, and have to buy a new tire.

I hate to even give them one star... We've all heard our fair share of horror stories dealing with used car lots, but this is probably the worst thing I have ever dealt with. I purchased my 2011 BMW 535i 06/01/2016 and spent over $30k only to deal with hardships and headaches. I apologize in advance that this is scattered, because so many things went wrong and it's still a mess even in my head. I have worked in the auto industry and I have never treated a customer in such a horrible way nor would I ever expect to treat anyone like this. I was denied credit for this vehicle under my name. I was asked to get a co-signer, but told that it's not possible. What? Who has never been able to not get a co-signer for a vehicle? I didn't even present my co-signer yet! They had NO idea that my co-signer would have excellent credit. I'm still in shock. But anyways. I applied for an auto loan with the SAME company with my co-signer and was approved. Imagine that?! When I confronted the finance department; namely Cameron of this, I was shrugged off and told that meh, it happens. If anything I should have been denied, because my credit was JUST run. Okay, fine. I'll let it go. I really like the car and the price is right. Moving forward, I went to pick up the car and it wasn't ready. Hmmmm. My pick up time and location was scheduled previously so why is my car not ready, but more so WHY is it not there?! Where the heck is my car!? I was told that they moved my car despite of my approval thinking that I wasn't going to purchase it. I signed a promise to buy AND scheduled pick up. I asked if I could pick it up at the other dealership and was told "No, that's against policy" I still do not understand what the problem would have been. I originally viewed this car at the sister dealership. It took them 8 hours to bring my car back to the dealership while I'm waiting around with my elderly mom. Once I inspected the car I noticed damages on the rear bumper that were not there previously. This makes me believe that they parked the vehicle somewhere else or loaned it to a porter, perhaps. There are many situations that I could speculate. Honestly, it wasn't too bad, but for me to spend over $30k on a car that has NEW damages and not be compensated or repaired to be an American tragedy. I informed Eric, the GM about this discovery and I received a written statement that these damages will be taken care of at a later date with expenses to be paid by the dealership. I took the car home that day, because let's face it, I needed a vehicle. I took the car back a week later. They kept my car for 14, yes 14 DAYS for minor damages. There were 200+ miles driven according to my odometer that no one can explain. Their repair shop is connected the the dealership. I could understand less than 10 miles, but 200?! Who was driving my car? I received a call from the GM (Eric) to pick up the vehicle. Upon inspection I noticed that it wasn't really fixed, but was a lipstick job. Eric told me that it will not fixed to my liking even after I reminded him of the written statement! I had a conversation with Eric about the legal ramifications of him being in breach of the contract and he completely disregarded it. I had the car for about few months now and had to replace all tires and change brakes all around. There goes another $2,000...what a shame this is that the people like this actually represent a good name. I feel as if I was given the run-around my entire time dealing with this company. I was lied to repeatedly and faced horrendous customer service. I felt as if I was treated as a third class citizen. Every single employee was rude and disrespectful. I told my salesman (Hendry) that if you cannot improve on your customer service that I have zero qualms to write a bad review on google, yelp, etc. He flat out told me that "don't do that, please! I wont receive my commission!" And how is that my problem exactly? I am currently seeking legal advice/help in regards to this matter.

Felt the service cost was very high.

The service department is always very customer oriented...wish they provided donuts in the early morning though!

Fast scheduling. Loan car provided. Oil change performed as time prescribed. Overall very smooth service.

Excellent service . Larry was very helpful with my buying process . Thank you ,

Always an excellent experience when Shana is responsible for my appontment.

Good service department. Sales was meh (typical car sales)

Overall experience was top notch. Would highly recommend that if you are in the market for a Mini, this is the place to shop.

The customer service at the service department is great

My wife and I had a great experience picking out and picking up our new Mini Hardtop (it was a 2015 but was still new). We were able to communicate our needs to our sales representative Robert Roberts who was able to walk us through their existing inventory and get us into a new Mini that afternoon with no fuss at all. We love the car and the whole experience.

Bad bad bad service....I drove to Santa Cruz for a better deal and REAL SERVICE

Ken was an awesome sales person, not too pushy, honest, and patient.

I came in looking for a used car, Ken helped me with price quotes online before I headed to the dealership. He was very quick in responses, and was very accomendating. When I arrived at the dealership, I didn't feel rushed or overwhelmed, with Ken's help prior to coming in it made the process quick and easy. It was really an in and out process, which I really like. I would go back to this dealer, and recommend it to my friends. I walked out happy and with a car.

Arrived at appointed time and was called in less than 10 mins. Shane was wonderful pulling up our record to confirm the services to be done during this visit. And he delivered as promised by having the car ready for pickup by 4pm. 3 Stars for repair quality because this morning my co-worker came to tell me the hood of my car was not closed all the way although the lock is secured (thank goodness for that!). How is this even possible?!? I've noticed that the hood of my car has been shaking but didn't think too much of it. Going forward, as stupid as I think something is (like hmm, maybe these professionals didn't close my hood properly?), I must check it out. I hope this is a one in a billion oversight on the technician's part. I mean closing the hood securely should be a no-brainer, right?

Quick responsive good service, Service person was quick to respond with options .

I have my Mini serviced here. Great service from repairs to getting a loaner car and explanations on the technical stuff.

Great customer service! I am loving my brand new Countryman! Robert was super helpful and the buying experience/paperwork was done quickly! I'm happy to be back in a Mini!!

Very Negative - the sales manager refused to respond to my emails regarding a problem I had with the purchase of a new Mini. I do not recommend purchasing a new Mini from this dealership

As usual, everything was first rate! I requested a loaner and a practically brand-new MINI was provided for my use. I saw the same service representative I've seen every time I've come there. He's not the only courteous, efficient and friendly person there! When you call the place, the person answering the phone is SO nice. The work was done and a couple of things that might have needed to be done later were also accomplished. Perfect service!

Trent was my service person and he was super friendly, and he explained everything so that I knew what the service department would be doing to my mini. He was outstanding.

The first person to greet me was the person checking me in for my service appointment, he was friendly and very helpful.

Great experience at Steven's Creek. Attention to detail, and super customer service.

I couldn't be anymore happier with my current purchase of my new 2016 Mini Countryman S. Ken was beyond excellent with providing me with info about this vehicle he was able to find me exactly what I was looking for and I can't help but how appreciative on how my experience with Ken and Mini of Stevens Creek. I would totally refer anyone that is looking to buy/lease to visit him and the dealership. Thanks Ken your one hell of a great salesman. -Rudy Moralez

By far one of the greatest car purchase experience ever. I have dealt with this dealership for a little over a couple years and decided with all the great service why not buy. My salesman Ken Orhan was very helpful and knowledgeable on my purchase with a new 2016 S Countryman. He was able to find me every little thing I was looking for and I'm beyond happy with what I now drive. Thanks Ken you have went beyond salesmanship and I'm very greatful to have met you. -Rudy Moralez

Overall a very positive experience. Really appreciated our service advisor, Trent, for working with us on providing a loaner vehicle while waiting to replace a defective passenger airbag sensor that took three months for the part to become available.

, The service was completed in a timely manner. Although our Mini is old and has many miles on it, we were considering purchasing another one from your dealership. One of our evaluation criteria was quality of after purchase service. Since your dealership is geographically closest to us, we would have our current and/or future Mini serviced at your facility as well. However after our recent service experience, we have reconsidered purchasing another Mini. The reason for such a decision is two fold. Primarily, such a service experience involves about a two hour drive one way, which makes a service experience an all day event. While we would be still willing to spend an entire day to obtain quality Mini service at a a designated Mini service center and dealership, our recent service experience at your facility resulted in damage to our vehicle that your facility did not bring to our attention nor was repaired by your staff. The damage was to the lower front grill in which an approximate 3 x 18 inch section of this lower grill was broken and shoved in toward the engine compartment. This damage appears to be caused by the vehicle striking some object or some other force striking the grill. While I did perform a brief walk around the vehicle before I departed your facility, I did not look down low at the grill area. It was until we were already home that I noticed the damage As a business model, I understand your concept of having individual service writers be personal point of contact with the customer to provide a one on one exoerience. However, the practical application is not working as intended While your customer service model provides many service writers, it also produces an indifference to a.customer seeking service With many service writer present, they ignore any customer that is assistance in picking up their vehicle. So all these people apear to be engage in self serving social interaction without offering assistance to a customer even as no other potential customers are in the service area. When a customer asks for assistance, the customer is told that that person is not avaikable, or may be passed on to another person that cannot assist them. So the customer service e model needs to focus on providing prompt assistance , particularly when many services writers are socializing with seeming indifference to a customer seeking to pick up the vehicle

Service for power steering pump recall. Jen the service rep. was outstanding. She took care of all the details, recommended a wonderful place for lunch, by the time I returned, everything was perfect. Will always ask for Jen when I need my Mini serviced.

The Service Center at Mini makes it so easy. I had an unexpectedly full schedule the day of my service appointment and Mini told me in advance how long the appointment would take, and my car was ready when they said it would be. Luver even arranged for it to be washed for me in that tight timeframe. Bonus: I've never leased before, having owned 3 cars in 30+ years, so when you go to pick up your car and the bill is $0, that is amazing feeling.

I got an email from them saying I needed service. I called to ask what service I was due for and they told me they didn't know I would have to come in for them to scan my key fob. So I get there and they tell me I don' t need any service. It's my wife's car and I had to make arrangements well in advance to cover her commute and for me to take time off work. The staff is friendly, but I didn't even need service!

Big inventory, but the WORST management and SALES people. Summary: - Been looking at MINI's for awhile and already received some quotes. - Met some friends down in San Jose for lunch and decided to swing by MINI of Stevens Creek afterwards to check out their inventory. - They had a car with the options that I was interested in, where another dealership already gave me a quote (they located a car for me, but wouldn't say where). Coincidentally, it was the exact same car since it had the same stock number. - Henry the sales guy asks, "what can I do to earn your business today." So I tell the Dynamic Duo, Henry (Sales Guy) and Eric (His Sales Manager) that if you match or beat the price, I'll buy from you now. - Their answer: We'll match it...but the OTD price didn't match...hmm, ok, now this was interesting. Then it came to, sorry we can't match, AND since we know this is the same car that the dealer quoted you, we WILL NOT transfer the car to them - "So, IF you want to buy this car, you MUST buy it from us." I said, no thanks because the other dealer is over $1k CHEAPER. - I then left MINI of Stevens Creek and immediately called the other dealership (with the lower quote) and said I'll buy the car from them. They followed-up and responded that they were unable to attain the car from the dealership now. This is the most unprofessional and the biggest d*** (sorry, I really wanted to keep this clean) move I've ever seen from a dealership. Thank you Mini of Stevens Creek for being such *** holes. BTW...I ordered a Mini from the other dealer, with more options, still at a cheaper cost and already received it. Mini of Steven Creek still has the car I initially wanted. Wonder how much it cost Mini of Stevens Creek to stock unsold cars on their lot?

This was outstanding service. My service advisor took care of all the possible issues that might come up during my annual service appointment. Everything was great and I got a fantastic loaner car during the Service appointment.

As I set out to purchase my second manual Mini Cooper S, 2 door hardtop, I was drawn to Mini of Stevens Creek because of the large selection of Minis that matched my criteria. Motoring advisor, Marco Obillo not only answered my call but also answered all of my questions and invited me down to take a look and test drive the Minis that met my criteria. As I entered the facility, which was very welcoming and clean, there was a buzz of conversation and excitement. The entire Mini team of Motoring Advisors were visible, smiling and attending to all of the guests, answering our questions. I decided to custom order my 2016 manual 2 door hardtop Cooper S and Marco Obillo was ready to help me with my order. The process was very pleasant due to his kindness and knowledge of what needed to take place so that I ordered exactly what I wanted. Well, my Mini arrived and I met with Mariah Adayan, who was also extremely knowledgeable and kind, to complete the finishing details on my purchase. From Marco, to Mariah to Sales Manager, Amos Karpf; the entire Mini Team of Motoring Advisors, made the experience of purchasing my second Mini outstanding! Kudos to Mini of Stevens Creek from the genuine kindness and appreciation they showed me when I first placed my phone call to the sale of my car and the follow up calls and emails to confirm that I was happy with my purchase. See you all when I buy my third Mini :-)

As I set out to purchase my second manual Mini Cooper S, 2 door hardtop, I was drawn to Mini of Stevens Creek because of the large selection of Mini's that matched my criteria. Motoring advisor, Marco Obillo not only answered my call but also answered all of my questions and invited me down to take a look and a test drive of the Mini's that met my criteria. As I entered the facility, which was very welcoming and clean, there was a buzz of conversation and excitement. The entire Mini team of Motoring Advisors were visible, smiling and attending to all of our questions. I decided to custom order my 2016 manual 2 door hardtop Cooper S and Marco Obillo was ready to help me with my order. The process was very pleasant due to his kindness and knowledge of what needed to take place so that I ordered exactly what I wanted. Well, my Mini came in and I met with Mariah Adayan, who was also extremely knowledgeable and kind to put the finishing details on my purchase. From Marco, to Mariah to Sales Manager, Amos Karpf; the entire Mini Team of Motoring Advisors to Sales Manager made the experience of purchasing my second Mini outstanding! Kudos to Mini of Stevens Creek from the kindness they showed when I first placed a phone call to the follow up calls and emails to confirm that I was happy with my purchase. See you all when I buy my third Mini :-)

We had a great experience with your employee Mr Song Chen he was very patient and presented an excellent job for us as customer.

Went in without appointment with an urgent problem, Paul assisted me in identifying the issue and got it fixed quickly and I didn't have to change my day's schedule around it. Thank you Paul!

Been coming here since the older, closer MINI dealership closed down. A friend who had a MINI told me of the service here, as well as the SA that I've have for a few years. While I've had snobby service at other MINI dealerships, I've never run into that here. I've never felt like I've been given a :line" about my car?even after it got into an accident (T-boned) I got honesty and various scenarios for repair This was consistent with another MINI dealership we had to work with?both were great. Pretty dang happy.

First time, I gave my MINI Cooper 2015 hardtop at MINI of Stevens Creek, for part recall of control unit 2 weeks back. Service adviser Patricia was nice to talk. However, after the work done, my car started giving very low average than before servicing. I called and told Patricia about it. But I didn't hear back. I am extremely disappointed and trying to get someone to look at my car.

I'm never getting another Mini again. The maintenance fees are through the roof and the staff aren't accommodating. After you buy a mini you're trapped into using mini for any servicing since otherwise if anything goes wrong they'll blame it on how you didn't come to them in the first place... For everything. Just now, I came in because my service light was on, figured I'd do my smog check here as well even though it's more expensive, was told I'd get everything taken care of, but then they only did my smog check and I have to come back in for everything else. -_-' Patricia, the representative I worked with, said this is what we agreed to... Even though this inconvenience me in so many different ways that I have no idea why she'd assume this is what I'd want. I'm soooooo done with dealing with my Mini.

I've Ialways gone to Trent for advice and recommendations to keep my 2007 CooperS running perfectly. So a Service Engine light means "GOTO TRENT". If minor, the Mini Cooper Shop fixes it while I wait. They trust me to do my own oil changes using original filters and recommended oil and I do it each time we have our tires rotated every 5K-6K miles.

I came in for an oil change. At the end I was not sure if my other liquids and tires had been checked. I forgot to ask. Tires were checked off as ok....I did not get an explanation of what that meant. I should of asked.....But assumed it was done....but the person helping me was already helping someone else when I was told my car was ready.

I love MINI, but hounding me via email spam to do a review is just rude.

Terrific and expert service staff. Kept me informed at each stage of the diagnostics and let me make the decisions on how to proceed based upon transparent and complete information. Friendly, positive, and professional envirnoment.

My experience at the dealership is always a good one. Very easy to make an appointment. Loaner car is always available if needed. The dealership is aware how busy I am, will get me in and out as quickly as possible.

Great service, clean shop, friendly staff. Will come back for all service needs and to purchase next vehicle.

I always try to get Trent D. To help me when I have to take my car in for service/repairs. He is patient and kind.

Jennifer T. is EXCELLENT. She was extremely courteous, professional, got my Mini in/out of service promptly and highly recommend her as a Service Advisor. I was very impressed overall with Mini of Stevens Creek's Service Dept. Lisa B.

I bought my MINI from these folks and no one else has laid a wrench on it. When it is in for service, the job is always done right and the car comes back with a fresh washing. What's not to like?

I went up here to get some service work done on a recall and also to install a roof rack. I made the appointment over two weeks out to ensure that they would have all the parts they needed. Two days before I went up there, I called again to ensure they had everything. They said they did have the parts, and that if they didn't, they would give me a call back. As it turned out, after a 1.5 drive up there, they did not have the parts needed and it took an extra day to get my car back. They did provide a loaner, so that was a plus. Upon further inspection, they found over $5,000 worth of repairs they wanted to do. I said no. I went to a third party, and they estimated the cost at $1,300.

Shana was excellent. I felt she was knowledgeable and she listened attentively and answered my questions thoroughly. She was on time for my appointment, kept me informed and delivered excellent service. I cannot really judge the Quality of Repairs but everything appears to have been taken care of.

Steven's creek Mini has been a great experience. Always quick to respond and eager to help.

It was a hassle free experience right from booking the appointment to getting the vehicle back from the center. Appreciate all the effort this team puts in for a comfortable customer experience.

The entire MINI team was patient, accommodating, personable and kind. I've leased cars in the past and this was by far my best experience. I'm proud to be a member of the MINI family now! I recommend this dealership to all.

Great sales and service. Cameron was great. Vehicles we're priced without gottchas. The don't dicker on the price very refreshing.

Good experience buying my new MiniCooper. Nice showroom and nice salespeople-not pushy.

It was great and our service rep Shana Bates was able to get us in at a reasonable amount of time even though we didn't have an appointment.

I came in for the oil change. The staff took care of me right away the moment i got there, no time wasted. Great service

The reception is fast ad well as the service. They give a good attention to the problem of my car.

great experience don't have a bad thing to say about my experience dropped of my car they handled he work needed called me as soon as it was done turn around time was great picking up and dropping of was simple my service advisor Hector Salceda was great

Shane was extremely helpful with my service appointment. He was clear and courteous. Awesome job Shane!

Exactly as expected. Appointment on time, reps very good, all was well. Too expensive that's all.

Check up for my mini. It was fast and liked the suggestions.

shane coufer was service agent and he was nice, friendly, an accommodating. However the issue for which I brought my car for has not been resolved and I do not live really close. Additionally, when I attempted to call device yesterday, they never answered phone and I was told they were too busy, which was disturbing to me. There is a reason it is called the service department, to take care of customer needs. Very frustrated!

Brought our Clubman in for standard service and was taken well care of by Shana as she had done many times before. Shana is on top of her game and knows these cars well. The facility is clean and the service very professional. The car was returned on time as promised and came with a complimentary wash. Definitely one of the better car service experiences you'll have. Highly recommended!

I brought my mini cooper for service and all the team members were great. Trent was very helpful and not pushy with the products and services; provided me with a courtesy car and very accommodating of my work schedule. Awesome experience at mini cooper of Steven Creek.

Always seems somewhat disorganized but the service department does a great job of making sure their customers get their cars fixed. You may have to work to make sure you are kept up to date on the status of your service request.

This visit was a very pleasant experience. Keep up the good work.

We dealt with Marco during our process and he made it the most relaxing experience and was very open and honest about all the models we were looking at. Overall my experience could not have been better thanks to everyone at MINI!

I bought a Mini Cooper Hard Top 4 Door on last Saturday and super happy with the car and the sales support. The sales executive Jaswant "Jesse" Bassi provided excellent information about the product. I was able to test drive 1.6 and 2.0 engines and finally chose the big brother. All the processes were finished quite efficiently and I was out with my new Mini. My all previous cars were "run of the mill" type but this one is different and makes me feel different.

I had a great experience with mini of Stevens Creek. My service consultant was very thorough and honest about the work that needed to be done and the associated costs. They took great car of my car and set me up with a loaner for the few days they needed my car. My mini runs great and I feel confident in the work they did.

Was taking my used Mini in for a recall service. They gave me a nice loaner car for the day mine was in the shop. It all went well except they forgot to get the key from me, which I assumed they didn't need as they are a dealer. Ooops. Went fine after I dropped the key off.

Service coordinator was dismissive and rude. He did not make any suggestions regarding possible services needed. I asked for a loaner and was simply told no. No explanation.

My experience at Mini of Stevens Creek was great! Huge selection of cars and Mariah was wonderful to work with. She was very helpful and easy going in my process of buying my Mini Cooper Sport. I would definitely tell friends about this place and have them request Mariah as their salesperson. Also Henry was very nice to work with in the financial area.

Two standout employees: Robert Roberts, and a woman who had headed the sales management who I quite liked. I bought certified used a 2014 Mini Cooper seven weeks ago. With the exception of Robert, I found the sales team to be shady and reliant on terrible old-fashioned tactics. Collectively they wasted two Saturdays of my time using false information to bring me into the dealership and breaking verbal agreements we had made. The service department is good- I feel like my car is in good hands. I am utterly unable to find any person to respond to important inquiries on the sales and finance side. I have literally called 5 times in 7 days to find a billing address for my car payment. Telephones ring for minutes. The sales operator has twice sent emails with my phone numbers requesting calls back. I have literally asked her to put a sales person on the phone. This is not my first car and this is not my first car dealership experience. My brother is a auto technician, as well. MINI of Stevens Creek has tremendously bad sales service. I am quickly regretting being tied to this dealership for the next five years of car payments.

Nice staff :) Great service! So far I am very happy with my 2016 Mini Cooper S...

Trent Davlantis was very responsive, attentive and professional. I had a very good experience with him. He is a great asset to your organization. He explained everything thoroughly and made sure all my questions and concerns were answered.

He was awesome, friendly, thorough and very pleasant to work with.

My car was ready in just a couple hours, and the car was left like new!

Very accommodating , quick service and knowledgeable advisor(Jennifer ) .

Customer service plays a huge role in keeping customers...Trent D. at Mini of Stevens Creek provided excellent service when I brought my Mini in due to a panel malfunction. He took the time to explain what could have caused the malfunction and had it resolved within an hour. Knowledgeable and courteous are traits that stand out with this guy! Thanks Trent!

My transmission blew out and I had to tow my car to MINI of Stevens Creek! Jennifer and Paul and their service team of techs were awesome! They explained everything thoroughly, Paul even took me into the shop to show what needed to be done, including other major repairs that was also needed and could be done at the same time. The whole repair job was pretty extensive and Jennifer was very mindful of my finances and worked with me to get everything done at a price I could afford. She really listened, handheld me through the entire process with constant updates, suggestions and feedback. Paul and his tech team were awesome! The cherry on top was that Jennifer heard me talk about my broken cupholder (original part is hard to get nowadays) at the beginning when we discussed all the estimated repairs. Because the replacement part was hard to get and expensive, I passed on the cupholder. When I picked up my beloved Mini, there was an installed brand new cupholder attached to my dashboard, courtesy of Jennifer! It totally made my day and touched my heart! Thank you Jennifer and Paul for the extra touch and going the extra mile, especially for an out of towner! Much appreciated and my Mini is running great, thanks to all of you. :-)

Trent gave a good service explained everything clearly and answered all of our questions. :)

I left my car at the MINI dealership to have my engine checked for a known defect in the timing chain. Service advisor was helpful in the condition assessment and in the explanation of repair needs. Timing chain was effectively deflected and had to be replaced. They also recommended extra maintenance services to be done soon. Got my car back in 2 days.

OK check it out.. so far it's four stars because we haven't purchased a car yet. Excellent environment.. very comfortable and relaxed atmosphere. Amazing coffee. Seriously.. the coffee machine is incredible. I'd rather take IT home but my lady has her mind set on a Cooper S. If they come down to fair market value on the car we want we go home happy and they get the fifth star. If they don't then it's three stars based primarily on the shoulders of that Java bot!

I had an appointment the following Tuesday for ongoing tire pressure issue. Friday before,I asked if they could put air in tire for me as I needed my car that day. They said sure, & actually replaced the tire that day. I did utilize shuttle service and would like to add how attentive they were with my time constraints.

My husband and I have invested many hours buying cars over the years and we can honestly say that Mariah and her team of Mini Experts truly moved into the #1 position of best buying experiences ever. We Love our Mini Clubman S and look forward to the many new ventures she will brings us.

No problems. No complaints. Good service. Staff is very helpful.

Stevens Creek Mini has so many options to choose from. Scott Rachfal was pleasant to work with as he showed us my top three cars and there features. We focused more on talking about the car and my expectations for it rather than just numbers. Once we decided on a car, I was able to walk out with a brand new 2016 mini. Car shopping was made easy with the Stevens Creek team. We would definitely purchase from them again.

Thanks to the Stevens Creek team and especially Scott Rachfal for all of his help in choosing a new car. From the moment we arrived Scott apporached us and answered all the questions we had. He was very patient as we were a little indecisive but helped us narrow our results to our top 3 favorite cars. I was able to talk away with my dream Mini Cooper 4 door hardtop in pepper white with black rims. Scott included an attachment for my phone and 2 stuffed animals for my mom and I. We will definitely be returning soon to purchase a vehicle as a gift for my sister.

We came up from Pacific Grove just to "look" at some Mini's and drove one home that same afternoon! I've had Mini envy for some years, as our neighbors have one and just love it. I wanted a car that didn't look like every other car on the road and the Mini fills the bill on that wish. The welcome we got from the moment we walked into the dealership was so positive and different. Never were we swooped down upon by a hovering salesperson; we actually waited a few minutes for the "next up". The place was hopping and you can feel the good energy! Our salesman, Carmen Javadi, was very knowledgable and answered all our questions with ease. We told him what we wanted and he never tried to "up sell". We took a walk across the street to a huge lot with hundreds of Minis and after much "oooing & ahhhhing" at all the different colors, finally picked our baby, a green Mini Clubman! We signed a few papers and drove off the happy parents of a beautiful new Mini! I could not imagine a more friendly, knowledgeable, and professional dealership than MINI of Stevens Creek. Truly, the most fun we've ever had purchasing a car and we've owned many!

Cameron was very helpful and efficient. He made the buying process, fast, smooth and hassle-free.

Top notch experience buying a car! Will definitely recommedf to friends and family.

The service we received at this dealership was great! We were allowed to browse on our own and only when we were ready to talk did a representative approach us. Ken Ohran was quite thorough in discussing our options. Once we got to the financial aspect of our purchase, Henry helped us fill out all the necessary paperwork. At that point Ken was very patient in going over all the operating aspects of our new Mini convertible. When we did run into a minor problem with one of the tires Ken was able to get us into the service department where Drew was able to take care of our problem and get us back on the road. Thank you to everyone at Mini of Stevens Creek. By the way, the coffee machine is great and makes waiting easier.

Absolutely great mini store! I like the internet sale manager Robert Roberts, awesome! Great price and service! I enjoy my new mini very much!

I came to Stevens Creek in search for the perfect Mini Cooper for my needs. Anthony Williams was the perfect help throughout the entire process. He gave us space when we needed it, did not hover over us as many sales personnel do, and answered all of our questions. I am not only happy with my purchase, but I am very happy with the customer service experienced at Mini of Stevens Creek, especially from Tony. The importance of feeling taken cared for during such an important and stressful event, is very important to me, and the Staff here aided wonderfully.

I had an really good experience and excellent customer service since I arrived to MINI of Stevens Creek, the sales man was awesome !!Her name is Mariah Adayan , she helped a lot in the whole process, he was kind.

The buying process at Stevens Creek Mini Cooper was easy thanks to Hendry Ng and the rest of the staff.

Drove in without an appointment and they were able to service my car and make a repair all in the same day, Awesome!!!

Thanks for your professional service. It on time. Good coffee and clean facility.

Hendrew helped me pick up the car. He was very informative and patient, explaining car and looking for the cars with my desired feature in the parking lot. This deal really has a lot of Mini, all kinds all colors and different options. I ended up buying a Yellow one with premium package. I feels like in a night club sitting in car in the night. I am very happy with it so far now.

My first time going to the dealership was amazing! I got to see the cars that i have wanted since my childhood. I finally got to test drive the car of my dreams! And my parents and relatives told me how some dealerships do overnight test drives to get a better feel of the car. So i did just that i researched and asked, and the salesman who had assisted me told me that unfortunately they only allow hour test drives. So i went with it and decided that, that is what i wanted to do, so i could at least show my family the car i was deciding to get. The salesman ended up telling me that i wouldn't want to do that because it was "A lot of paperwork." And i told him that i was okay with doing the paperwork because i was wanting to get the car... But he ended up telling me just to bring my family the next day... Making me an appt. for 4pm. And so yhe next day i go and he just stood and asked what i wanted and i decided to take pictures for the family and planned on one more test drive and he walked away to talk to another coworker in the back of the building. So i ended up leaving. Great cars! Some great workers but i wouldnt reccomend Jesse Bassi.

Sales department and Service department are very nice and kind... they work hard to make customers happy. My special thanks to Luver!!! :)

Very friendly people. Shana Bates is always very very helpful, fast and has the repairs done.

I enjoyed the whole process of shopping my new car from start to finish. Tony at Mini made it easy for me and fun, no hassle.

i was greeted with a hello and directed where to go. Felix followed up with me on the time he stated, had no surprises and the car was washed and vacuumed when i picked it up.

Sales staff was helpfull, and efficient. Car is great so far. The finance procedure though was terrible. I waited half an hour looking in the eyes of the sales guy, trying to do small talk waiting for the finance guy to be ready "for me". Not sure what he was doing in the meantime, but it involved lots of trip to the coffee machine. I still do not understand why it is so complicated to take a check from a customer.I did not want any extra, No financing from Mini, but the process still took forever ( like 1:30 ).And i had to fence off some strong push for me to buy extra insurance coverage. All in all, good experience, good sales staff ( Scott), terrible "closing experience" with the finance team. Mostly because i felt like i was at the DMV... waiting for no good reason, Other than they can make me wait.

Went here to look at new cars and the customer service was amazing. They helped me find the exact car I was looking for.

Robert is an awesome dealer. He tried his best to help me and made sure that the car fits all my needs. He is super patient. Even though I already bought the car a few days, he still answered all my questions when I need.

Good experience overall. Would definitely recommend to someone that was shopping for a Mini. My salesman, Anthony, wasn't too pushy and was very patient. Nice guy -- took a good amount of time walking me through the process and all the details of the car itself. The only part of the process that I was a little bit confused by was what truly was covered through the warranty versus what I purchased in the extra coverage package. Beyond that, great experience.

We had a great experience at MINI Stevens creek. DeAndre, our sales rep, helped us thru the test drive process with a lot of patience and great attitude towards any questions we had. Having been to some other car dealers where our experience was less than average and having heard about cars dealers that treat their potential customers poorly, it was a refreshing experience. The sales experience can make or break a deal and I've experienced this first hand at other showrooms where even though the car was great, the attitude of the people at the dealership put me off completely, We were only out to test drive and were planning to make a few stops at other brands after, but the Cooper Clubman was love at first drive and we picked it up the same day. The only reason I'm giving a 4 instead of a 5 is because there were some hiccups with the financing process that took overall about four hours back and forth, but what made it possible to deal with was that we were constantly being updated by DeAndre about where in the process we are and whats causing the delay. Also since dealership forgot to inform me about some documents I needed to bring along, we had to go back home and collect them for which we were given a ride by Dilon at the dealership . Little things like these really make a difference and show that this is a company that believes in giving their customers a great experience and don't just stop after selling the car. Would definitely recommend this to anyone who is looking to purchase a MINI.

We had a great experience at MINI Stevens creek. DeAndre, our sales rep, helped us thru the test drive process with a lot of patience and great attitude towards any questions we had. Having been to some other car dealers where our experience was less than average and having heard about cars dealers that treat their potential customers poorly, it was a refreshing experience. The sales experience can make or break a deal and I've experienced this first hand at other showrooms where even though the car was great, the attitude of the people at the dealership put me off completely, We were only out to test drive and were planning to make a few stops at other brands after, but the Cooper Clubman was love at first drive and we picked it up the same day. There were some hiccups with the financing process that took overall about four hours back and forth, but what made it possible to deal with was that we were constantly being updated by DeAndre about where in the process we are and whats causing the delay. Also since dealership forgot to inform me about some documents I needed to bring along, we had to go back home and collect them for which we were given a ride by Dilon at the dealership . Little things like these really make a difference and show that this is a company that believes in giving their customers a great experience and don't just stop after selling the car. Would definitely recommend this to anyone who is looking to purchase a MINI.

Very thorough repair work, they even fixed the problem I didn't report. My car is still under warranty, so I got a good fix mostly for free.

I found my perfect car here in Stevens Creek. The price were great. and service was good at first, but I have waited a week to get my car ship to me while they first agreed on this will only take 1-2 days.

I found my perfect car here in Stevens Creek. The price were great.service was good at first, but I have waited a week to have my car ship to me while they first agreed on this will only take 1-2 days.

The service was very good, and all the staff was helpful and friendly!

Had my daughter's mini serviced here. Very impressed with service. Fastest so far.

Bought new mini and traded in old car there. The service was great.

After the first test drive I fell in love with the Mini Cooper. Tony was very helpful and patient showing me different Minis to find the right one for my needs and budget. Thank you, Tony!

I went to the store twice and emailed them once inquiring in stock cars. The email response was quick and the sales were very friendly. No pressure and I got test driving very soon. After I bought the car, I was offered very detailed instruction for the car.

I had a great experience buying here and appreciated the sales and financing staff answering all of my (many) questions. I also appreciated the absence of high-pressure sales tactics I've encountered elsewhere. I have not had the same quality experience after. The location often seems to be very busy, and the amount of time spent on customer support is limited. I've had service done here reasonably well but had to schedule it way in advance. The person answering the calls has been unhelpful so far several times. I wish she/ they was/ were trained better. I also wish I was better prepared for the kind of maintenance that the mini needs. I was assured by the staff that I would get a dashboard notification if something needed to be done to the car, including a routine maintenance. Where I ended up, is with tires that have not been cared for properly. The front ones have worn to a pulp, and i'm lucky to have avoided accident. What's even more concerning is that I've taken the car in for service recently and no indication was made that my tires were unsafe to drive on. Makes me wonder what else they missed. When I tried calling today to discuss this situation, I was several times interrupted by the person answering the call, and was unable to communicate what I wanted. She kept repeating they were busy and that she is sorry, instead of listening. She assured me somebody would call me back. It's now been about five hours and I'm yet to receive that phone call...

Bought a JCW. Love the car. Excellent with people skills. No stressed.

Great dealership having a good experience in buying a car Mini, BMW.

Shane Cofer, who handled my recall issue, was sensational. He not only lined up a car for me while the mechanics attended to my vehicle, he printed out directions to a nearby movie theater when I told him I wanted to see a film.

Upon looking over some cars during the holidays, we were greeted by one of the salesmen who was just walking into work and wanted to help us right away. Hendry Ng was very inclusive and wanted to get us the best deal we could get on a new 2015 coop. In the event that we couldn't immediately drive the car home, he even went out of his way to offer him driving our car to our house 4 hours away. The process of buying such a large investment was smooth and very detailed. The deal we got and the people who helped us along the way was the best holiday gift we could receive.

Easy, stress-free, no sales pressure buying experience. Different than some other MINI dealerships, this one advertises the MSRP, but discounting is available, comparable to the other dealerships in the Bay Area. You just need to ask. Plus, they have a lot more selection for what I was looking for. Robert helped me, and was very knowledgeable and easy to work with.

I really enjoyed going through the online inventory first. The price offered online was a little lower then the price at the dealership. I took a screenshot of the additional online pricing and Mini Cooper honored that.

They have promised to change my bonnet stripes on my 2015 Mini Cooper S as they were dirty and also buff and detail my car.

Staff was very helpful. Bought a certified Mini Cooper.

IN 11-2011 CAROL KOBACK SAW TO MY NEEDS PERSONALLY , SO I WOULD HAVE NO PROBLEMS GETTING MY NEW MINI CLUBMAN.THAT SAME CAREING FOR HER MIMIER 'S IS STILL AT MINI OF STEVENS CREEK TODAY.KEEP UP THE GOOD WORK AND BE BLESSED....M.L.

Had a very pleasant experience with my car search and buying. Extremely helpful and answering-to-the-point people. Robert and Jeffrey - you guys rock!!

I went in for service and my experience couldn't be better. Felix Alvarez was my service advisor, he's not only knowledgeable about his job but also very polite, friendly and respectful. He's great in every aspect, definitely an asset to this company. Thanks to Mr. Alvarez I will be back again and again.

Robert Roberts helped me buy my dream car, Mini Countryman. He was very thoughtful and fun to work with. He is very knowledgable and patient with all my questions. I had a blast during the process and know that if I ever need anything he will help.

Good experience. Sales person was pleasant to work with. Did everything in a timely matter as promised. Love my new Mini Cooper!!

Our experience with Stevens Creek Mini was awesome. The whole process from A to Z was straight forward and smooth. We were initial to meet Mariah, but we were runnin a little late and by the time we got there she was already with another customer, so he handed us off to Jeff M. Jeff was awesome... took care of us. Loving the MCS

first time customer for an urgent car repair quick e-mail replies, detailed information and feedback, good in person explanations, car cleaning, Thanks for the excellent customer service.

Dealing with Scott was a pleasure. Our finance person Chan was good and helpful too. Overall it was a great experience.

We built a Mini Cooper 4 dr type S from their Web site. The Mini took exactly 8 weeks to arrive and I could track the build from start to finish. The sales person was was very patient and answered and found answers to all questions. By the way the Mini Genius on site is very very very knowledgeable. We met with the Genius two weeks after taking delivery to go over any questions on vehicle the meeting lasted 1 hour 45 minutes. He answered all questions accept one, but with in 24 hours he contacted me with the answer. Nice dealership!

Very easy buying a car for San Jose mini hassle free

We made an appointment with Jeff M. and he was very professional and very friendly. He helped us find the car we want and was very patiently explaining to us the car features. I would recommend him to all my friends should anyone is interested in a Mini..

I just bought my third mini. Love my car and loved working with Jeff M. and Robert. Sales manager Carol, is just the kind of person anyone would want to work with, too. Although I am not ready for a service, yet, I think the service manager, Andrew, is one of the most honorable people I have ever trusted my car too. Luver, in service, always gives me a fair shake and never leaves me hanging.

We purchased a new 4 dr Mini in June with a BMW Extended Warrantee 2 wks later, it was totaled when a landscape company t-boned it. Car was great and we lived w/concussions but no major physical injuries. We realized we could get the BMW Warrantee cost reimbursed since it was totaled--so we went to the dealership at the beginning of Aug and filed the paperwork w/Finance Dept. They said it would take 2 months. We called BMW Warrantee and they told us they had sent the Dealership a check on 9/21/15. We called the Dealership beginning of Oct--but they don't have voicemail so we left a message for Finance Dept. No return call. We called again and eventually got a call back that the money was in Texas and hadn't been sent to them yet. We called two weeks later, left messages to the point the receptionist remembered us--no call backs. We left a message for the General Manager no call backs. We then called BMW and a great Manager personally took us on and contacted the dealership over 3 weeks ago asking them to expedite our check. No check. We called BMW again last week (11/6), she again called the Dealership and as of today (11/13 no response). We were first time buyers from this Dealership and loved our Mini--but if this is how they treat their customers--who will need to buy a new car once all the insurance is taken care of, they obviously are not interested in return business. Consider this if you are thinking of buying from them--once you drive off the lot, they don't seem to be too interested in you being a good reference!

I signed up for a test drive and within minutes, Mariah had contacted me to see what exactly I was looking for in my MINI. I sent her what I created online & by that evening she had several options for me. Mariah was easy to work with and talk to. Unlike most "car dealers". She was very knowledgable and listened to what I wanted. We proceeded with the test drive, which was a blast(!), and I fell in love with the dream car I have always wanted. The sales process was quick & easy and for the uber amount of bells & whistles, was an awesome deal. All of the staff we encountered was friendly, helpful and genuinely felt like they enjoyed what they were doing and believed in the product they were selling. Thank you Mariah & MINI for helping this girl get her dream car. I LOvE it.

Good dealer, great services, very happy with my new car.

My wife and I bought a couple of 2015 coopers from a great salesman named Brian. He was perfect in every way. The problem is the service center has no checklist process based on making sure that any added car features work after the reprogramming and/or repairs are done. This causes us to waste our time coming back to them to fix another problem that wasn't broken before we dropped our car off to them. Telling us it was programming issues after we find out they caused a problem. Causing us to ask ourselves, "Why wasn't this issue recognized after the programming was completed?" This has happened to me and now to my wife. Making this a known customer service flaw and process issue. They also promised me a manager call back. It's been a couple of weeks and I have not heard a word. Highly unprofessional in my book and the service people go around asking for a good rating when they don't deserve it. My wife and I live far and waste gas and time going to this service center because we live near Oakland. They can at least check if everything is working the way it should and understand that reprogramming the car can affect how added features work (wife's issue) and the maintenance reporting system (Which was my issue.) I'm sorry to say that the service center is disorganized, has no checklist process after reprogramming the car, and doesn't care to call all their customers back. My suggestion is to hire a consultant to help organize incoming calls, appointments, document reprogramming known issues that could affect maintenance reporting and features, and training requirements to keep a team professional and up to date. I hope your so called "high class" service becomes the truth one day and that this service center can live up to the BMW/Mini cooper standards in service. This service center makes a gas station service center look more appealing to take my car to.

It has been great experience working with Sales team. It has been smooth process buying new car for my wife.

Excellent people and great service. I would recommend them to everybody

I went in telling them I did NOT want to buy that day and got no pressure whatsoever to buy that day. Instead I was shown pretty much every model they had and was able to test drive anything I wanted. I checked out many other cars in my price range but was constantly pressured to "make a deal today". I went back to Mini and Robert Roberts was happy to see me back and help me through deciding on the exact model I wanted. It was a long process because I ended up going with a custom order, but they were patient and helpful throughout the whole thing. I cannot praise the whole team more highly. This is how all car buyign should be!

Great car buying experience. All employees were very knowledgeable and knew what they were talking about. They are not the typical scumbag car salesmen trying to screw you over. Big selection of cars to choose from. Highly recommended.

I have wanted a Mini for a very, very long time. About a month ago, I decided it was time. I went to Mini of Stevens Creek with my daughter to check it out. We went in with the intention of getting a feel for what they had to offer. After walking around the lot and sitting in various vehicles inside, someone finally came to help us. He was very kind and answered all of our questions. At that moment in time, I wanted a red, manual convertible, they didn't have one. We left and spent the next week researching the different models and test driving some used Minis. Finally, I decided that I would go back and look at/test drive the 4 door Hard Top. I had no opinion on whether I wanted a base model or an S model so I started with the base. I was so impressed that I told my awesome sales person, DeAndre, that there was no need to drive the S. We sat down and hammered out what I wanted. We found an orange Mini in Sacramento and we were ready to talk trade in for my 2009 (granny style) Honda Accord. I had already gotten an offer from the Honda folks and the Mini offer came in about $2,000.00 less than Honda. I was advised to sell it back to Honda and that they would patiently wait for my return... They did and I am now a proud owner of an orange 4 door hard top! and WOW!!! it is WAY MORE than I ever expected! My kids tell me that this is my 007 car! It has so many cool features and I didn't even get a loaded vehicle! I went in just for the exterior look and got so much more. I highly recommend Mini of Stevens Creek and DeAndre. What an awesome experience!

My wife and mine experience was absolute perfect. They could have been any nicer the facilities are great pet friendly everybody we met had a smile on their face the equipment and Car they were selling was top notch and unbelievable accessories. I would recommend this location to anybody looking at buying a car and it doesn't hurt to get a great deal on that new car that you buy

Nice and helpfull. Nice and helpfull.

You promised a 4-hour experience: I waited in the lounge. The job was done in less than 3 hours because you put two people on it. I was delighted!

The sales person was awesome, the process not so good, the only reason I purchased there was my kid, she wanted that car.

For the service department, Terrible experience, waiting for 2 and 45 mins for, oil change!!! I had appointment at 7:40 am on last Friday. I made appointment through phone, and I try to book loaner car but the agent tell me oil change don't qualify loaner car service. (But the mini sf can schedule loaner car service even just the oil change) First: I went in at 7:30 but wait unit 8:20 to process my appointment. The agent told me the system overbook the 7:40 appointment, so they have to sever two people at the same appointment instead of sever one people a time. Fine..I take it. Second: The agent say the oil change will take 1 hour to 1 hour 15mins, so I decided to wait in the show room for my service. After one and half hour, I didn't hear anything from them, so I went to my agent. She tell me they found one nail on my tire and get approved from me to replace it. (They never ask me and I never order any tire service, but they already working on it). Finally, we found out there have another guy have the same last name as me, he also bring his car to the service department, so when the agent star to yelling, that guy just approve the tire service. (why the service didnt double check with the full name, or don't even remember their customer) Third: After 2 hours and 10 mins, I finally get my oil service done, and I about to walk to my car and here come another service guy stop me and tell me they need to bring the car to wash. So I stand next to my car and waiting for people to take my car to wash for another 20 mins. Finally, another agent came to me and told me my car already washed, why I still standing and staying here. Overall: 2 hours and 45 mins for oil change, never go back to this dealer and don't recommend anyone to be there. Whole service department is lack of training and communicating.

Excellent experience from conception to completion. I recommend Robert Roberts as a knowledgeable consultant.

Couldn't have asked for a better experience at Stevens Creek Mini in San Jose! Our salesman Marco was an absolute pleasure to work with. His knowledge of the cars was extensive, and he gave us plenty of room to consider the models at our own pace. When we decided on a particular model, the whole process of trading in our vehicle and getting through all the pricing and paperwork was very smooth and hassle-free. The price itself was exactly what I was looking for and we drove away as very happy customers. Highly recommended if you're considering a Mini and you're in the San Jose area!

I was looking for a used prius. I went in not really expecting to buy a car but the great service and low pricing convinced me not to walk out of there without the car I wanted.

Great from start to finish , listened to what I wanted and found it, then financed it. They were so helpful and respectful. I will return for my next car.

My overall experience was good except we had to wait 2 hours before going into the finance department to sign paperwork. The total time was a bit long from start to finish 5 hours. The sales person Melissa Rohrbacker was very professional and knowledgable in answering our questions. She did accommodate us in test driving 3 different Mini Coopers before making our decision. Just would have like the waiting time shorter, there should have been more then 1 finance person.

Parts dept. *never picks up the phone*. Impossible to get anything accomplished with this place in a timely manner.

Very good service from the centre overall. I would definitely recommend it to friends.

Amazing!! Really the best dealer out there, I tried with several others and never got close to the service and follow up this guys did! I truly recommend them!

Best car sales experience of my life. Superbly professional sales staff with complete and utter dedication to meet the client's needs. Felt very comfortable dealing with sales staff, and felt that I, as a person, was more important than the sale. Any possible questions I had were answered in detail, and even post sale, should I have any queries, I am given the option to contact my sales person directly at any time. Would recommend everybody who would like to buy a car to AutoNation without hesitation.

Had a Bad experience with the Financing Department at Mini Of Stevens Creek, finance department guy was applying for a auto loan but there was problem in getting the loan due to the less/no credit report, as we are in US for less than 2 years. Our First loan application was rejected. Finance guy applied for the loan from the different bank with out checking with the customer weather to proceed with the new loan application with the new Bank, This will have an impact on the customer credit History. Normally Finance Guy should have asked the customer if I he wants the process the auto loan with a different bank, Instead he made a decision on his own and applied for a different Bank. This as Created Bad Remarks on the Credit Report. I will not recommend Financing your MINI from the Finance department at MINI of Stevens Creek.

Mini on Stevens Creek is great to work with! They have a very friendly, knowledgeable Staff that keeps your needs in the forefront of your purchase process. I love working with them and would highly recommend their service!

Ken @ mini of Stevens Creek was the best! He worked on getting me the perfect car for me, met my price point, and all I had to do was pick up the car. Everyone there was so nice, and easygoing, no pressure, and quick too! I highly recommend working with Ken, I'll be back for my next mini for sure.

Bought a mini cooper 4door recently, The buying process was painless, and sales & finance people were helpful and courteous. Overall I am happy with the car and the dealership!

Ricardo Martin helped me find my Perfect MINI! He had exceptional costumer service. He went way beyond my expectations of a Cars Salesman. Ricardo was pleasant to talk to with no pressure involved. He was extremely knowledgeable and answered any questions that were brought upon him with a happy smile. When I came in I brought my entire family with me. He included them and made them feel important by answering any questions that they had as well. He is by FAR the best sales person they have on the floor. Before meeting with Ricardo, I walked in the previous day. This sales person had poor costumer service and was rude. I almost didn’t return until. I then got in contact with Ricardo through MINI ‘s Website. I would strongly recommend to anyone who is looking to buy a MINI to make an appointment with Ricardo Martin. ¿

Mariah was great! There was absolutely no pressure and our experience at MINI Stevens Creek was awesome! They also have the largest selection of MINIs on the Bay Area. There were so many to choose from. I would definitely recommend anyone that is looking to buy / lease a MINI in the Bay Area.

Every part of the car purchase experience was well managed. I was concerned about the time of the day and whether the purchase could happen on a Sunday evening. But the dealership handled all details efficiently and the car was detailed, too! The two sales guys I worked with were patient as I sorted through the many inventory choices. I was able to find the right car for me and my budget.

Excellent experience. I highly recommend you ask for Jeffrey Mazzella if you are looking to buy or lease a Mini Cooper. He was fantastic.

I really like the customer service. They made it easy for me to go ahead with my choice .

Great Sales Department - Special thanks to Scott R. for an awesome experience!

Brian Smith is a great sales person, personable , charming, patient and knows his product line, in this case a Mini Cooper S.

Awesome!! The experience was a pleasure! Melissa made the experience super fun!

The buying experience was fantastic. Jeff, the sales associate, was very knowledgeable and answered all my questions. He was also very patient as I kept making changes to the configuration, or asking more details about certain options. He never pushed for adding more options, and even very honestly told me which ones I had added but didn't really need. The overall experience was great, and I love the Mini I got.

Arrived on time for my service appointment only to be told to wait to be helped since someone got there early and she was helping him first. She inaccurately described problems on service ticket and problems with vehicle were not fixed yet she said they were all fixed. Perhaps you could wash your loaner cars inside and out?

Marco O. made my Mini purchasing experience an extremely low stressed experience. The real stress was deciding on the model, color and accessories to include! I could think of Marco as my kid brother, full of enthusiasm and energy for the product and brand he's representing. No hardcore sales tactics with him, just friendly banter, however, he will pick up on those unconscious "clues" you give him to help you make up your mind! Unfortunately, I had to wait two agonizing months before I could go motoring. This was no fault of Marco's, it was because there was no car in their inventory with the exact specs of what I wanted. Marco's quote for expected delivery date was very accurate. It was nearly two months to the date when I could take delivery of the car. I've had the car for less than one week. It's fun, peppy, exciting, nimble...all the things and more of what I would have expected!!! Thank you Marco for helping to add some fun to my motoring needs!!

Visited Mini of Stevens Creek last week for first time as I bought a used Clubman and had it serviced while checking on accessories. The service was simply incredible. Service and parts staff were courteous, super helpful, and prompt in every manner. I'm only giving 4/5 stars for facilities because other Mini dealers have a larger showroom area for store for Mini gear.

I had a great time working with Marco. I really felt at ease purchasing a Mini with him. He had a lot of patience as I asked a long list of questions. He always answered with a smile. The way he handled all the communication, and expressions was very honest and kind. The dealer was not pushy unlike my experience with others. Although I had a small mis-happen, since I bought a certified used car, it was handled quite professionally. Highly recommended

Great experience. Great service. Process was very smooth and organized which made things simpler.

Ricky Martin is attentive, knowledgable and personable. When I arrived at the dealership I was greeted immediately. I requested a Spanish speaking sales person and my request was accommodated. In less than 3 hours I walked out with a new mini, and it was delivered to my home! I would like to thank Ricky for making the purchase of my new mini one of the most effortless transactions.

My experience purchasing my MINI was really quite wonderful! Ricky was great. In fact, that was my first experience buying a car, and I was nervous about making such a big purchase. Ricky's presence calmed my nerves and I felt totally comfortable. Ricky was pleasant, knowledgable, and took care of us the entire time we were there. I had a great time chatting with him, as did my parents. I love my new car and I would 100% recommend anyone in interested in purchasing a MINI to go to your facility and request Ricky.

Everyone that works at the Stevens Creek dealership is very friendly and helpful!

Went in to this location for routine services, I just have to say that they did not impress me. The complimentary wash was decent but the tire shine was splashed and left an oily residue on the driver side door. Also we noticed a scratch on the car that was definitely not there when we dropped it off.... I wish I waited to do routine services in Washington where people care about detail.

incredible costumer service! Tony was very helpful.

if there has 0 star, i ll give them 0. The manager is disguisting. The person's name is Erick Nino. Never buy a car from them!

Great buying experience of used Acura TL. Sales person Larry was a great help. He helped us understand the process and provided all the necessary help to make the purchase smooth.

Leased a new countryman from these guys. Easy, painless and very professional.

I happened upon an Autonation website, and entered the car I was interested in and it came up at the price I liked. It was at Mini of Stevens Creek, I checked out the pictures and it looked pretty decent. I'm glad I was able to reserve it until I could get off work and run to Santa Clara. After seeing the car, I couldn't believe the fantastic shape it was in. It pretty much looked brand new, inside and out. They had detailed it out and filled the gas tank too! The sales people were very nice and friendly without being pushy or overbearing. They answered all my questions to my satisfaction, The last place I wanted to go to, to buy a car was a Dealer, but I was pleasantly surprised. Mini of Stevens Creek will be the first place I'll go for my next car. My Brother-in Law who was with me was very impressed as well with the way they take care of you. He said he'll look to them for his next car. I love my car and I'm glad they had it.

Though I bought my MINI in Cincinnati, it currently "lives" in CA, so I service it at Stevens Creek, and they are great!

I'd been in the market for several months. The dealer reached out to me to follow-up. They had a car on-hand very close to my request. I showed up at 10am Sunday and walked out at noon with a new car.

Jeff and Robert made my MINI buying experience at MINI of Stevens Creek a very positive one. I am very pleased with my MINI Cooper Convertible and I was very pleased with the entire sales process. I felt like it was streamlined, straightforward and fair. I like their no-haggle, reasonable price for pre-owned cars, and I love the MINI Next Certification. Specifically, Jeff Mazzella was extremely professional, patient and knowledgable. All in all, a very pleasant experience.

General Manager Ryan Nelson and his top-shelf employee Paul Rubert have left a long-lasting good impression that will bring me back to Steven's Creek MINI. Ryan showed integrity and professionalism that is uncommon, and Paul polished off the finely-tuned customer service delivery that matched the best I've experienced.

Amazing experience with both Ricky and Robert. I would definitely recommend stopping by here the next time you are looking to buy a car. I walked in "just for fun" and left (a day later) with a new car that I love. None of the salespeople were pushy; they let me try as many cars as I liked and ran through their entire inventory to find just the perfect vehicle. In the end, I became a Mini convert and because of the wonderful experience had here, my mom is getting a Mini as well.

I came out with the mini of my dreams which was already in a giant parking lot. What fun to go around and choose the right vehicle, or I could have built one myself. I was serviced by Mariah, who was very helpful and answered all my questions.

Awful company. Keep spamming me Wont stop despite several requests. If I hadnt got yet another mail I wouldnt have posted anything !

It could not be any friendlier than it is. Everyone is always so nice and fun to chat with. .The place itself is very clean and cheerful!

My Wife and I were looking for a replacement commuter car, used at a specific price. We met Tony on the lot, got a tour of what fit our criteria (or close to it) and went for a test drive, all pretty standard fare. Where Tony went above and beyond was in our request to find a certain vehicle, in a certain color at a certain price point. He proceeded within 24hrs to return to us with relatively close results given the tight parameters. This service, combined with his relaxed yet informative resulted in us purchasing a vehicle on the lot that met all but one of our requirements (color) the very next day. We have been in contact with him for various additional items and he continues to shine post sale, providing us with excellent customer service. Top notch sales guy, top notch people!

I just bought a car from Mini of Stevens Creek; I'm very pleased with the service and the employees here. The employees are very dedicated and enthusiastic in showing me around, and listen to my concerns as my feedback, and not to mention that they are willing to work with me for the deal that fits to my situation. I would recommend Mini of Stevens Creek to friends, relatives or people I know that are looking for cars.

I bought a used G35 from Mini Stevens Creek and had a very positive experience. Robert was great to work with, especially since I was driving 40 miles to check out the car. He texted me more detailed photos, before I decided to drive down and see it. The truth is I couldn't even haggle in good conscious over the price as it was a very fair price, even for a private party sale. Good and honest people to buy from.

The staff at MINI of Steven Creek are amazing. They made the whole process of ordering a custom MINI seamless. The level of communication was outstanding, as I would receive updates for all stages of the build of my new car. They were also fair on valuing my trade in, making the process even easier for me. I would definitely recommend them again to any family or friends I have. I worked with Jeff, and he was knowledgeable and extremely helpful.

My husband and I were shopping for a used Mini and were helped immediately when we walked into the dealership. No pressure was put on us to buy a car or to pick a certain one on the lot. We were comfortable the entire time from test driving to sitting in the finance office. This was by far the best car buying experience we've had.

I had the worst experience ever when I at this place! The sales guy Richard gave us very bad attitude when he talking to us! He was talking made me feel like"you must buy this car, otherwise you guys get out of the door!" I will buy a mini but not here for sure!!!

The team at Steven's Creek was amazing. Marco was able to answer all my questions in an easy to understand way. The test drive experience was great! It was a great experience, there was no pushing or pulling, just a a clean and very enjoyable purchasing experience. Henry in Finance was also an enormous help and guided me through the final purchase process. Can't wait to continue working with them over the next years while I care for my little red Mini!

Our salesman Scott was very nice and informative with our purchase of a Mini 4 door from Mini of Stevens Creek. We definitely would recommend this dealership to friends.

I brought my 2012 Mini Cooper in for a few issues and regular service. Trent was an awesome service advisor and was really great explaining what was covered and what was not. He suggested some things that were not covered but never put the hard sell on me for them. That actually helped me make the decision to do them. The work took longer than expected but having a loaner was great and did not impact my schedule at all -- something I really appreciated. I was not able to make it back on the day my car was ready and it was no big deal that I needed an extra day. Overall, my experiences for service at Mini of Steven's Creek have been positive but this one was fantastic.

Robert was great. He was really nice to work with.The whole staff were all very helpful.I noticed a small star in the windshield after I got the car home and they took care of it with no hassle or questions. I would recommend Mini Cooper in Santa Clara and ask for Robert.

In a sea of substandard, mediocre autos and auto dealerships - here sits MINI, taking names and rewriting the rules for what a stellar auto and auto dealership SHOULD be! If you're like me, your journey began online, doing comparison shopping - then a move on to Consumer Reports to get the unfiltered (and 'not paid for') truth about your car of interest.... and then to a chat with your friends to find out what they love - and HATE - about their cars. If you're lucky, maybe you can fit in an auto show to see everything you're interested in at one location... But there's no escaping it... from there, you take one of the most dreaded steps in the process: you make the in-person visit to a dealership, where the minute you step out of your car, you take on the persona of road kill, to be pecked away at by a sea of ravenous, unrelenting, pushy sales people. ..... except at MINI of Stevens Creek - where they have thrown out the rule book for 'archaic sales practices' and written a NEW one - one where YOU are truly in the 'driver's seat' of your buying experience, aided by the expertise of one of their stellar 'MINI experience consultants.' My 'co-pilot' in this process was Brian Mikal Smith - a car buyer's DREAM! I thought I knew everything there was to know about the MINI I was interested in (the new MINI Cooper S 4-door), but he was right there with the extensive 411 to give me that, 'but WAIT - there's MORE' experience! 'Bonnet to Boot' - there was no detail left unaddressed - and no question (on my part) too lame to be answered. To THINK I was looking into buying a car - and having fun at the same time??? Unheard of!!! There simply aren't enough positive accolades (or time to list them all!) that would do Brian justice. In the very rare moments where I might have stumped him, the rest of the 'MINI FAMILY' was right there to back him up - everyone there works as a team to get your questions answered - and to ensure that you are fully informed and have every confidence in your selection. And there is zero pressure to get a feature that you don't want - it's all about YOU and making your MINI fit YOUR needs - your personal specs... And Brian even pointed out to me that getting a certain package would save me money AND get me a couple extra features in the process! YEA!!! Gifford Chan... Carol Kobach... every 'Motoring Advisor' is great - they all have each other's back - it's obvious by the constant, genuine smiles you encounter - they love what they do - and they LOVE MINI'S! ... and if you're lucky enough to get Trent Davlantis as your MINI Service Advisor for your car's future needs (as I was)... Heaven, I tell you... PURE HEAVEN!!! Even HE went above and beyond to show me some things on my freshly delivered MINI that I had yet to learn! Your MINI is all about personalization - and your experience with the people involved with your vehicle should be a personalized one as well... and that's exactly what you'll find here! MINI is FAMILY! While some may gasp over the price of the MINI, one truly needs to look at the 'value added' --- take into consideration the warranty and what's covered (mind blowing!) - the one full year of a SIRIUS radio subscription (Ford gives you three months)... the roadside assistance program... the safety features... and about 70 MINI's available to loan to you, free of charge (with the exception of refilling the gas tank) for as long as your car is in for repairs (say 'buh-bye' to those shuttles!!!). No, there isn't much wiggle room in the MINI pricing - but who likes to haggle over a car price? Not me! And when you are truly receiving value for the price that you are paying for one of the few big ticket items you will buy over your lifetime, it's a valid, justified investment. My last vehicle buying experience was almost 20 years ago - a Honda Civic. I did the same thing (extensive due diligence prior to purchasing) - and I was actually one of the very first individuals to utilize an online service for a vehicle purchase ('AutoVantage' --- I was interviewed by Business Week Magazine, covering my experience in one of their issues) --- so I am writing this review as someone who has a bit of a track record in sizing up what does and doesn't work in the car buying experience --- MINI of Stevens Creek is doing everything right!!! If anyone's on the fence about a MINI purchase from MINI of Stevens Creek, hopefully this review helped to tip the scales in their direction. But check it out for yourself... you'll see what I mean! (okay... gotta run... time to DRIVE my awesome MINI!!!) :-)

smooth experience in and out all positive reviews customer service is as cheerful as going to Disneyland

Nice people and efficient to deal with. Dealership and inside building are very cramped - thank goodness we're not claustrophobic. Our sales consultant (Ken) is an honest and attentive person - quickly responded to our questions and requests.

GIfford was great! I appreciated the non-pressure sales approach of the dealership. Made the buying process enjoyable. Thank you!