13 Million Cars Sold to Happy Drivers
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-- Misty H.
They got me in my dream vehicle. They listened to what I wanted and I felt heard.
-- Eloni T.
Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour.
-- Tom D.
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Recent Reviews from MINI of Stevens Creek
Recent Reviews from MINI of Stevens Creek
1
poor service, If anyone thinks the mechanics that work at Mini went to mini cooper school they did not . they are just like any other mechanic. they charge 250 an hour and are only interested in ripping the customer off that is it? This is an auto nation company, not actual BMW employees. service staff are rude, don't smile, and are not helpful. Mini cooper 3rd gen engines are throw-way engines and cost 20 k to replace and fail under 100k. They are only there to make money not assist the customer and will not back their product.
A Soprano
Jan 28, 2023
5
I had the unfortunate experience of tire damage from potholes on our roads due to the recent rains in the bay area. I called Mini to inquire if they have my tire available and they did confirm that they had it in stock. I hurriedly went in and they worked on my car as soon as possible. Top notice service in terms of quality of work performed, commitments made and customer service. Stephen (SA) was amazing and explained all the work performed on my vehicle, as well as the recommendations for services that are upcoming. Stephen is extremely professional and I never felt pressured to commit to anything. I spent some time in the showroom/waiting room while waiting for my vehicle to be serviced. The sales people on the floor were very accommodating and answered all my questions as I was perusing the model cars. The fridge was well-stocked with bottled water and coffee service area was well maintained. Definitely a 5-star experience at this Mini dealership location.
Julienne Bernardo
Jan 27, 2023
5
Friendly staff and good selection. We took several hours to close and they stayed with us till the end.
Jean-Luc Coelho
Jan 27, 2023
1
DO NOT BUY FROM THEM!!!! Went on Friday to see a used car. Signed a contract and the car had to still be checked out. Was told by the sales manager AJ that the car was unsellable and that they would not sell it to me. The test drive we did, it drove perfect. The next week a buddy inquired about the car and was told it had sold by sales manager Harres Asefi. He forwarded me his e-mail. What a grease ball move. I was ready and had the funds to pay cash.
Ryan Alexander
Jan 26, 2023
5
Service team is very nice and super efficient. Roberto was helpful and kept me updated during the day. They have reasonable rates and helped me fixing an issue seemlessly! Really recommend Mini Stevens Creek Never had bad experience there from sales to services
Eric Boudon
Jan 26, 2023
1
Service takes forever, no communication with the advisor, and the prices are almost 5 times what other places charge. I've learned my lesson now. I'll never return.
MD12345
Jan 26, 2023
5
Awesome, fast, clean and great prices.
Carlos Sola
Jan 26, 2023
5
Staff greets you with smile and takes care of whatever I need to be done. Best service I have received.
Jin Do
Jan 26, 2023
1
My CPO Mini had begun shaking so I brought it into the service shop. I explained the problem and when it occurs. I told them I would wait there so I could answer any questions for the tech. I then sat and waited for 6 hours with no updates. I tried to SMS my contact with only generic replies back. I finally walked down to the service dept to wait, standing at his desk. He finally came back and informed me they found no issues. I asked why they didn't follow up with me to explain the issue or go along for a test drive. He had no response other than to follow up with him if it happened again. This was now about closing time, so as I got back in my car and felt it shake right away, I knew I had been completely dismissed. I now sit in that car, that I bought from their dealership, a tough it out through the shaking every day. Worst, most awful experience at a dealership, that has left me feeling utterly helpless and dreading ever having to go back.
Tony
Jan 25, 2023
5
From the greeting until I pick up my car, Great service and friendly staff goes above and beyond. Much better service than other mini service centers. Also it’s dog friendly. They also have treats. I would definitely recommend.
Jin Do
Jan 25, 2023
5
Great service and friendly staff gets what I need done. They also explain thoroughly.
GlendaleSJ
Jan 25, 2023
5
Hector at Mini Stevens Creek provided with me outstanding customer service and went above and beyond in addressing all my vehicle's needs perfectly.
Ralph Kauffman
Jan 25, 2023
5
Always a great experience coming to MINI of Stevens Creek. Shoutout to Simon for the top-tier service!
colin pacelli
Jan 24, 2023
5
Absolutely recommend trading in your old car with the mini of Stevens Creek dealer! Supper nice staff and helpful and informative people!
Victoria DeBrito
Jan 24, 2023
4
Stan did a great job overall. Was communicative and helpful.
ess elh
Jan 24, 2023
5
Roberto was very helpful and kind, went above and beyond to figure out what was going on with my car. Thank you!
Abigail Conway
Jan 24, 2023
5
Daniel was great!
Cara Mazzi
Jan 23, 2023
4
Friendly service, prompt work completion, so far good quality work, however extremely pricey….especially labor!
Sherif Tadros
Jan 21, 2023
5
'Ajay' met with us and showed us a wide selection of new and used models, his knowledge and demeanor made the selection process a pleasant experience. We decided to purchase a low mileage Mini Cooper S and the document signing process is automated cutting the paperwork processing time by 80%. I am enjoying my second Mini!
Mini Pearl
Jan 21, 2023
5
Robert helped me a lot
Masao Sambongi
Jan 20, 2023
2
So! This has been a challenge. Trying to get people to call you back, be there when you are trying to check in, etc... I am guessing they are very understaffed. Super frustrating when you are trying to get work done to your car. They refuse to put in a small amount of effort to work with the insurance coverage I have on my car. So they have lost my business. It should never be this difficult.
Jodi Neila
Jan 20, 2023
4
Pretty smooth process. Jasmine was a great dealer to work with. Huge time delay at the end of the buying process (we were told to wait in blocks of 15 minutes, but the end wait was about 3-4 hours). Besides this, relatively good service.
Justine Qiu
Jan 20, 2023
1
Finance dropped the ball and instead of correcting their mistake they don’t respond to emails or voicemails or answer the phone. I’ve been calling for months. Get the runaround from employees. All while my credit is getting dinged. Trash
Melissa Ventura
Jan 19, 2023
5
My service advisor Robert did a great job!
Gilbert Villarreal
Jan 19, 2023
5
One of if not the best car dealerships in the Bay. You can tell a lot of pride is put into the appearance of the facility. I can vouch for Pedro, he's a great guy and will work hard for you!
Blake Justman
Jan 19, 2023
5
Service Department is doing great with Friendly staff. I never been asked about my experience with collision Department. They are the one that deserve the reviews. Since they are the worst ever.
Ilia Azizie
Jan 18, 2023
5
We had a 36,000 miles maintenance check and our service advisor Daniel is a great resource for providing service recommendations. The best of all, he is transparent about our car condition and he never pushes us to buy parts that are not needed for replacement.
Sophie Liao
Jan 17, 2023
5
Great experience. Good communication. Car was ready on time.
Jaroslaw Sydir
Jan 17, 2023
5
Johny is a very friendly and knowledgeable adviser. He showed me a real cracked Water Pump Pulley and explained to me why it should be replaced before it causes other damages which will be more costly. The work is done within the specified time.
Wenry8Larry
Jan 17, 2023
5
Excellent Service from Daniel as my service provider. The day before Christmas and out of the blue my Mini decided he was NOT going to be quiet as a mouse. The warning noises began sounding and light the warning lights were flashing brighter than my Christmas tree. I immediately called Mini and Daniel said bring it in. He was so incredibly kind and calming and fit me into the schedule at 430pm for an immediate diagnostic check. That check let to Daniel squeezing me into his already fully booked schedule the day before Christmas and thank goodness he did. We were had plans to be on the road that day for our Christmas and because of Daniela kindness, customer service, attention to detail and professionalism. He more than likely saved us from significant injury or death if he had not fit us in for my Mini to be checked out.
PassePartout
Jan 17, 2023
5
I had the oil change and bought two new tires. I originally had an appointment on Friday, but had to cancel. They made the change without hesitation. Good service all around.
Noe Torres
Jan 15, 2023
5
Been a patron of MINI of Stevens Creek for over 6 years. Took a bit longer this time to get this repair scheduled than previous times, but was able to bring the car in and get my issue fixed within the day. Typically they are quick and easy to use, especially when the car was under warranty. I still take the car back for oil changes and service repairs. Simon was super helpful as always (thank you so much for your guidance and honesty!!) and I definitely recommend him as a service advisor! :)
LY
Jan 13, 2023
5
Very happy with my experience at Steven?s Creek Mini. They lease offer was great! Love my new car. The buying process was painless. This is my 4th Mini Cooper. I keep coming back to Mini because I love the cars and the service I get from the dealerships.
Jacqueline Or
Jan 13, 2023
5
Felt like a part of family. Representative Robert was very friendly attentive and professional from first minute to the end of finalising our visits. Thank you mini of Stevens Creek.
E yonan
Jan 12, 2023
1
Just another average car dealer/service like any other. They can do the maintenance and regular service but when it comes to something challenging they are incapable. I had to take my car in 4 times because rear tire has been losing about 8psi in 40 days (other 3 tires lose 5psi) and every time they send me back saying no issue found. They are not capable of taking on a issue and finding a solution. Instead asked me to contact customer service. Very disappointed with mini.
Vane Dhevi Shen
Jan 12, 2023
5
My service advisor was excellent. Unplanned service was fast & efficient. Beware AutoNation though; they’ll sell your info to the world so you receive endless phone calls trying to sell you extended warranties. And their call centers are worthless, Its a great experience if you can work with the dealer directly
Jill Milton US
Jan 11, 2023
5
Great dealership. Very friendly and they gave me a very good offer on my new Mini Cooper S 4-door hardtop. Very happy customer.
A Brooks
Jan 11, 2023
5
Daryl was very helpful in assisting me in the service department. He went out of his way to get some questions answered I had for the service technician, and gave us hand in loading our muffler into our car. We definitely appreciate his support and assistance!
Gina Min
Jan 11, 2023
2
Two and a half hours for an oil change.
W 2
Jan 2, 2023
5
Robert is always so kind and professional. Really can rely on him.
Sho Hokonohara
Jan 2, 2023
1
Terrible experience with the sales manager and an associate that were attempting to buy my GTR from a Facebook marketplace ad. They did zero research and kept making ridiculous offers well under the trade in value. This wasted my time and my energy, and they know what the car is worth. There was finally an agreed upon amount of $116k before I even bothered to step foot in their dealership. When I got there it took them over an hour to "appraise" the car and then they made me an offer under the initial agreed upon amount. When I told the manager that I already had an offer better his exact words were "then take your car somewhere else, I don't have to buy your car". This is the most obnoxious attitude I've ever encountered at a dealership. If you weren't serious about purchasing my car then don't waste my time. He finally agreed to the 116.5k and then they had to "inspect" the car. When I took the car back to the service area it sat in their garage where a bunch of techs gawked at it and took pictures of it and 3-4 people sat down in my car, one even drove it without asking. I was very clear that no one was to drive it without asking first. At the end of the day, with all the time wasted and the really poor attitude of everyone there I decided to leave and go back to the original person that offered me more. The sad part is, if this wasn't my experience and it literally was "in and out" like they claimed, they would have been able to purchase my car and resell it probably for $135k. But the ego and arrogance of people got the best of them and you lost out on a really unique opportunity to have a GTR in your showroom. I hope that you learn something from this response instead of shrugging it off as me just being an "ahole". My time is more valuable outside of waiting in a dealership waiting room for you to do your research and inspect a car that needed no inspection. Best of luck to you in the future!
noneyeah
Jan 2, 2023
1
I dropped my Mini off Tue evening 12/27/22 for a recall repair. On Wed 12/28, Johnny tried reaching me at 8am, then again at 11am when he left a voicemail. At 1pm I returned his call, leaving a voicemail. After not hearing back, I called again at 4pm and left a message to PLEASE CALL BACK. Still no word. At 530pm I called again and spoke with a woman in the Service Dept who said Johnny had left for the day. I asked for a status and was told they are still working on the car and that Johnny would call back Thu. But I haven't heard from him or ANYONE ELSE since (Thu, Fri or Sat).
RT_2023
Jan 2, 2023
5
The service team is really knowledgeable and honest with their service
Analyn Lee
Jan 2, 2023
5
We had a truly great car by experience. Everyone we interacted with was extremely courteous. I didn’t feel any pressure, and we got a great deal. Very happy!
Jen&jer
Dec 30, 2022
5
Both Mo and Pedro are fantastic to work with. But the pain of communications before coming to their shop is absolutely a nightmare. My wife and I, along with our daughters visited this location to lease a new car for my newly graduate daughter. She is very specific of the first car that she wanted so after visiting this shop, we failed to land a deal for her budget and plus they didn’t have the color that she wanted. So here’s Mo and Pedro for the rescue. When finally the color that she wanted becomes available, these duo contacted me and we tried to work on deals. There are times that we had some miscommunications, but glad that we work something out. Daughter is super happy, and honestly, that Mini is a beautiful car. Already thinking of the next Mini for my son.
Ry Hech
Dec 28, 2022
3
I love the people here. They are all excellent. However, twice now I’ve had appointments and they were told what specific tire was needed. Twice those items were not in stock when I arrived days later for my appointment. Not only were the correct tires not there, there was not an alternative available. I expect a Mini dealer to carry Mini parts. If you sell JCW cars, please stock the tires. It’s really a shame. I have no complaints about any other service and Individuals have been so nice. I likely won’t return. I expect my John Cooper Works to have appropriate parts.
Michelle Fisher
Dec 27, 2022
5
Great customer service even though we didn't buy the car!
Greg Genovese
Dec 27, 2022
4
Very friendly and helpful, tried to upsell us on maintenance packages without checking which deals we qualified for. Asked for Costco membership but didn’t check it.
adsheth96
Dec 26, 2022
5
I had the experience of working with Simon twice to get my car serviced. He went above and beyond to make sure my car needs were taken care of and even found a manufacturer warranty to cover my turbo that was going out. I appreciate the great service and his ability to take care of his customers. He’s a great addition to mini of Steven’s creek.
Jen
Dec 26, 2022
2
Staffs are friendly, and service is okay. However, it takes more than triple of what they said. 1.5 hour became 6-hour total... The technician recommended some services. We decided not to do those due to the long wait, but then the technician kept calling and said we did not pay for those services. How could we get the car out door if we had not paid for what had been done? He should have checked with his coworker before calling us. It is annoying.
Polly Chiu
Dec 23, 2022
5
The staff were very attentive to my needs and very close on communications. I made a mistake on the car color choice not realizing there was another with the trim I chose and the staff worked hard on changing the order even after production started. Attention to queries was rapid and everything went very smoothly through delivery of the vehicle. Appt. 2 years later: Staff still very accommodating and provided excellent advice on a tire issue as well as checking all aspects while dealing with software update. All no charge.
Mike Johnston
Dec 22, 2022
5
Regardless of the line of cars ahead of mine, they were able to give my car the service it needed as fast as they could. They are communicative as well by texting you updates of your car. Complimentary carwash towards the end of their service is nice as well! Nice people and nice service :)
MA. Stefanie Breboneria
Dec 22, 2022
5
Excellent Customer service by the whole team. Made us feel really comfortable and stayed late after closing hours to get the deal done
Luis Delgadillo
Dec 22, 2022
5
Entered the service department and checked in immediately. Advisor told us to wait in the lounge and they would update us shortly. Got a cup of coffee and advisor told us it would be 90 minutes for service. Ninety minutes later, the advisor came and said our mini was done. They washed and dried the car and we were off! Very good service!
Rich Vale
Dec 19, 2022
5
My MINI clubman hit the curbstone and broke my tires. Since the tire is the run flat tire. I tried Costco, they received my money and later tell me they can't fix it! Finally, I go to the dealer and get everything done very soon.
Jianbin Fang
Dec 19, 2022
5
Had a great experience every time I come in for maintenance and repair of my MINI. Johny was especially nice, considerate, and price is reasonable.
Lang Yu
Dec 17, 2022
5
Very easy process. We left our car for an oil change and asked for an appraisal while it was in the shop. When we came to pick it up the next day, the appraisal was attached to the service bill. We decided to accept and went to the sales desk. While they were processing the paperwork they ended up raising the amount by $500! The whole process took about an hour and we walked out with a check for more then we had anticipated!
Casandra DeBoer
Dec 16, 2022
4
My experience was great. Great and clear customer service regarding my car service. Only issue I can mention is the wait time.
Fabiola Pineda
Dec 15, 2022
5
I took my car in for a noise that's heard when it's in first and second gear. The car was inspected by other techs but could not diagnose the problem. Kris the foreman was great! He explained everything to me why perhaps there is nothing wrong with the car, and advised that he will personally take a look and see what he can find. He found a minor problem and now no noise! Thanks so much!
C Tra
Dec 15, 2022
5
Always an excellent experience. My service advisor, Simon, handled everything smoothly and clearly.
Mike McLaughlin
Dec 12, 2022
1
UPDATE: I've been calling the dealership many times since October 2022 for a cancellation and refund of my extended service warranty, about $2500. (I have since traded in my 2018 Mini for a 2023 at another Mini dealership and apparently it is my responsibility to get the warranty cancelled as there is no "partnership" between the two Mini dealers.) No one at Mini SC knows where and who to direct your request! I've been transferred, hung up on, led to a voice mail that is never checked. Service says that's Sales, Sales says that's Finance department. Then I get transferred back to the Operator, who does not know where to transfer my call. Finally I spoke with Pedro early November who promised a response from the manager. It is almost Christmas and still no call. Mini Stevens Creek is unlawfully keeping my $$. Once you buy your car with them their service quality drops. I bought an extended warranty (which they sold to me) and so forced to take my car there. Regardless of the day of the week or of service, wait time averages 5 hrs. I waited that long for routine check/oil change! They dont provide shuttle service or give you a timeframe.
bgp
Dec 11, 2022
2
I visited MINI of Stevens Creek for my annual multi-inspection, oil and brake fluid change. I purchased the Auto Nation?s Vehicle Care Protection package, which offers 5 rounds of services, including oil and fluid top off, for pretty much a price of 1. Seemed like a no brainer, so I opted to pay for this deal and planned to drive 1-hr from San Francisco to Stevens Creek once a year. After my last service appointment, however, I no longer plan on returning to this location for future maintenance services. My service advisor, Daniel Dennis, was extremely clear, courteous and professional throughout my entire visit, which I'm grateful for until this today. Since I assumed my VCP package was on my record in their system, I was surprised to hear that I had to pay for oil and brake fluid change. Daniel was kind enough to double check and print my record for me, but we both did not see my VCP deal on the spreadsheet. I did not bring my paperwork with me this day, so I asked Daniel to perform the free multi inspection only. He gladly amended the proposed services and said he?d call me when inspection is done or find any issues with the vehicle. Few hours later, Daniel reached me and recommended that I replace my engine mount for about $1,300. My car only had about 20,000 miles, so this repair seemed odd to me. I thanked him for the recommendation and asked that they do not perform the service that day. I picked up my vehicle later in the afternoon and left the facility puzzled. After consulting with fellow MINI/BMW owners, they all agreed that an engine mount replacement with my mileage seemed suspicious. Hesitant to drive all the way back to Stevens Creek with my VCP paperwork, I decided to see a local repair shop recommended by one of my trusted MINI owners. Not only did they perform the oil and brake fluid change for less price, but they found nothing wrong with the engine mount and said these typically do not need to be replaced until the mileage reaches about 85,000 miles and up. I?m very glad that I trusted my gut feeling and found this new repair shop, but I felt disappointed and taken advantage of by MINI service. I?d much rather ditch my VCP package and perform my services at my new shop now than plan the next all-day trip down south and be recommended another unnecessary repair. I?ll just take this as a valuable lesson to never trust this facility again.
Pamela
Dec 10, 2022
3
Sales experience was great but service appointments not so much. Our recent service included 4k in estimates to replace rear control arms, rear brakes, valve cover gasket, and replace one tire. When we purchased the car I didn't check the new tires so didn't realize they were run flats. Bad choice by dealership. Especially on a mini cooper S. Post inspection I was told the control arm bushing were cracked and needed to be replaced. I decided to get oil change and take my car to my indy mechanic (he looks after my Boxster) I knew I needed rear brakes just by visual inspection, but all of the bushing front and rear were fine. I asked my indy mechanic to replace the entire valve cover since it's plastic. Dealership should have known that. (Not just replace the gasket) I feel like whoever inspected the car was dishonest so I will take my car for service to indy mechanic going forward. I will eat the cost of the prepaid oil changes.
Ben Montelongo
Dec 9, 2022
5
Sent the car in for a routine service, they fixed several items we where unaware of, under warranty. Same-day turnaround and all interactions done by text. Very smooth.
Mini_F60_owner
Dec 9, 2022
5
Great Experience, Johny was incredibly helpful in every way . Polite and Professional, he went way above and beyond my expectations. Thanks, Johny with Mini of Stevens Creek you are the best.
Robert Jenkins
Dec 8, 2022
5
Excellent, reliable service.
Peter Fung
Dec 7, 2022
5
Great service from Roberto
Geti
Dec 4, 2022
5
Very Good!
Di Wu
Dec 2, 2022
4
My experience was very positive. I?ve had my car serviced at this location many times so I knew what to expect.
Paula Witner
Dec 2, 2022
5
Johny was my service advisor and he was wonderful! He was very knowledgeable and patient with all my questions and I asked a lot of questions since my mini needed a lot of work. I got oil change, new air filter, break fluid flush, and new break pads for this visit. I'm very grateful that Johny was able to answer all my questions and concerns and I got my mini back in time to beat the commute traffic. I live in SF and I drove over 50 miles to get service from this dealership...and I think the trip is totally worth it because I got great service from this location.
Jean M
Dec 1, 2022
5
Service person is nice and explain to me for the details for pre-owned car and new car. This's my first car, I really appreciate their patient. 推薦來這裡買車, 銷售人員很nice 跟我解釋 mini copper 的種類以及提供優良的服務, 謝謝
Ho Shin
Dec 1, 2022
5
Hi! Well! My experience at Steven's Creek Mini was fantastic, Thanks to Hector Limon-Salceda. He was extremely helpful & honest. Plus, The waiting area is really nice. They have charging stations for your phone. Which is a nice plus. All & All, I had an excellent experience. Thank you for everything & Happy Holidays. 🌲😁😉
Anngi Giusto
Dec 1, 2022
5
yo resivo muy buen servicio y atencion cuando llevo mi carro para que revisen el carro 4 puertas.
Luis Castellanos
Dec 1, 2022
4
Very clear area with helpful associates. Questions were answered quickly and accurately. Good follow up on incoming vehicles and availability timing. Greg was engaged at the appropriate cadence to keep us informed and ensure that we maximize our value of the purchase.
William Jason Skeen
Dec 1, 2022
5
We recently acquired a new Mini here with the help of Pedro & Greg. The process was super smooth, simple and efficient. They didn't have exactly what we were looking for on the lot, but identified something incoming for us. They kept us informed of it's progress, notified us when it arrived, and we were able to schedule an appointment for us to in and come pick it up. No undue waiting around, no hard selling on anything. Everyone was great to work with and made the experience quite pleasant.
Ron Mandel
Nov 29, 2022
4
Professional services provided by sales and financial department.
Yolanda Kuo
Nov 28, 2022
5
Simon is a great advisor, very professional, and a very detailed person.
Tom
Nov 28, 2022
5
I always feel welcomed when I come to Mini of Stevens Creek. The service and care is beyond expected. Pedro is my sales person and Roberto is my service person!
Christine
Nov 28, 2022
5
My first service visit to Mini of Stevens Creek was exceptional, from making the appointment to the service advisors to the waiting room to the results of the service. I'll never bring my Mini anywhere else! Thanks for making the visit so simple. UPDATE November 2022: I wrote that paragraph several years ago when I first brought my Mini to Mini of Stevens Creek. Since then I've been back several times, including last week, and have continued to enjoy the same exceptional service that I first experienced then. The service advisors are all knowledgeable and customer-oriented, the work is done quickly and skillfully, and the waiting area comfortable and convenient. I'll keep bringing my Mini here!
Richard Blake
Nov 26, 2022
5
Customer service and repairs were great. However, there were no porters to greet me when I dropped of the car and there was no ride available for me to pick up my car when it was complete. I had to pay for an Uber ride out of my pocket. I have 2 Mini Coopers that I alway service at Steven's Creek Mini for all needs and this is the first time there as no shuttle for ride available and I had to pay for the ride back to the dealership.
Ralph Kauffman
Nov 25, 2022
5
Great service from Simon. I waited for the car in their comfortable lobby and it the oil change and tire rotation was done quickly. Unfortunately my lug nut key didn't get returned to my car and I had to drive back to the dealer the next day to pick it up.
Chad Rosser
Nov 24, 2022
5
Great service, quick, and had me on the road in no time.
Tammy Mongelli
Nov 24, 2022
5
100% recommend they are super helpful and fast during the process you will be in and out with your new car before you even know it
Magnet Academy
Nov 21, 2022
5
The customer representative ( sorry forgot his name ) was very helpful and your lounge is great to sit and do my work. Although I would have preferred a ride to get back to work than wait for the necessary 3 hours needed for the service, but I could schedule this time hence it worked out! However, in future it will be nice if some customers like me could a get a ride to the nearest cal train station at leas, if not to the actual physical address where we work. Thanks and I look forward to my car's next service.
Kavita Mathi
Nov 21, 2022
3
Staff and sales are very nice and stuck to their word. But the used Acura mdx we bought had a bad transmission that wasn’t noticeable until you drove on the highway. So we returned the vehicle for a full refund after getting it looked at by our mechanic. I wish we could get our funds back immediately instead of waiting 10 days or whatever it will take though. Also wish the vehicle had been properly vetted instead of selling it with such a huge mechanical issue.
Dana Juncker
Nov 21, 2022
5
Purchased my very first vehicle through Abdul Azizi at Mini Cooper, & I must say from beginning to end he was so very helpful! Made the whole process a breeze, I couldn't be any happier with my visit there. Highly recommend you visit him for your car needs!
Carmen Taliva'a
Nov 21, 2022
5
The service team went above and beyond to assist in a warranty repair and provided a great loaner.
Sarah Rutledte
Nov 21, 2022
1
I came for a multipoint inspection but impulsively had a diagnostic done due to engine check light. I got a list of 3 suggested repairs. The most expensive one (oil filter housing gasket) w/c I was told would cost more problem if not done soon was not existent per a friend?s mechanic told me. My tire when I got home showed a flat warning because only 1 tire was at 38 while the other 3 were at 33. I thought at least they were checked during this visit. Worst, I was shocked to hear that my repair cost (already outrageous) & discount would be dependent on how wonderful I respond in the survey.
Alicia Ferrer
Nov 21, 2022
1
Kind of a weird experience, here… I was trying to buy a new Mini E. They had someone back out and left a voicemail for me on a Friday afternoon to let me know it was available. I came down Saturday afternoon - too late. The car was gone. No big deal, supply chain is tight and there’s more demand for E’s than there is supply. I sat with some friendly, young staff and said I’d like to order a new one to build. He helped me build a car on their website. It was cool. He took my build number and said I was good to go, also they’d keep me on a wait list in case any new inventory came up. I asked if a deposit was required… “Good question.” He said and went to check. Nope - not needed… So I went home thinking that was weird. I got several follow up emails from a sales agent (not the one I met in person) and eventually a manager asking about my experience. I took the time to write out a detailed reply asking if I’d actually ordered a car or not. After many spam emails and no order confirmation, they seemed to not contact me at all after I reached out. Soooo, I went online and ordered a Mini E myself, paying the online deposit and selected MINI of Marin to handle the order. Fast forward to today, still haven’t heard anything from this dealership, but I’m loving the new car. All in all, they weren’t shady or anything, but came off disorganized and ended up wasting my time when I’ve got a busy job and limited time with my family to be chasing down spam emails and managers to try and take my money.
Tim D
Nov 20, 2022
5
Seamless, stress free experience. Had my car repaired and now everything working like new.
Chris Balas
Nov 20, 2022
5
I received excellent service at my recent maintenance appointment. The work was completed in a timely fashion (I was waiting for the car) and appreciate the car wash. My account rep was very friendly and explained all details to me. Definitely would recommend MINI of Stevens Creek service. Just purchased a 2020 Hardtop! The experience was very good. Appreciate Anthony (Sales) and his help in choosing the right car for me. With limited inventory available, now is a good time to talk to the staff at MINI of Stevens Creek to find the find MINI for you..
Jean Francisco
Nov 19, 2022
5
I am so frustrated I was told my mini order was “expired” after I contacted Mini dealer even I received an email confirmation from Miniusa that the order was placed. The new salesperson Micah is very nice and communicates with me, he explained the basic functions and setup, so I can drive back my new Mini electric with confidence. I do like Mini the standard MSRP, so you won’t kill your whole day in the dealerships.
Michelle Li
Nov 19, 2022
1
Turned in my car at 7:30am for a simple oil change! Was told at check-in that it would take ~2-3 hrs but then I never heard back from the advisor for several hours. I called 4 times through the day begging for an update but no one called back. The service desk kept saying all advisors are busy now and we’ll call you asap. In my last call I asked to talk to a manager but was placed on an endless hold (I was desperate as i needed my car back to pick up my kid from the daycare). Finally at 5:50 pm (10+ hours after check-in) I get a call from the advisor that the car was ready. He gave me 10 minutes to pay the invoice or not be able to pickup the car that day. I have never felt this harassed for a simple oil change!
Nitin Raj
Nov 18, 2022
5
Customer Service is the best in the industry. MINI Stevens Creek is your only destination for a new or used MINI.
Ken Ohran
Nov 18, 2022
4
I believe the cost of replacing my tire was far too expensive!
Sandra Politi
Nov 18, 2022
5
Johny is a phenomenal service advisor and helped me out so much through the whole process !
Mariano Martinez
Nov 17, 2022
5
Great experience working with Daniel with the battery replacement and oil change. Availability: My battery died unexpectedly, and I was able to get an appointment with a walk-in. Time and Value: The work was completed in the 2 hour window, as promised, and the price was comparable with non-dealerships. I would return back here with my Mini for the peace-of-mind on the quality of the product replacements and experienced technicians. I would recommend to anyone looking to get their Minis serviced at this location.
Vivyan Ngo
Nov 16, 2022
5
Service is prompt, communicative, and they always clean the car as an added perk!
Megan Young Bowman
Nov 16, 2022
5
Muy atentos en todo y te ayudan a encontrar el auto que buscas en todas las especificaciones y tienen muy buen servicio
Abisai Campos
Nov 14, 2022
5
muy buena atención y servicio 👍💯
Abisai Estrada
Nov 14, 2022
5
Came here yesterday for my routine service for my old mini. Simon was very courteous and helpful. He even gave me rides while my mini was being worked on when the shuttle service originally there was gone now. Thank you.
Kaly Chow
Nov 9, 2022
5
Easy to make appointment, staff was friendly and very helpful (Jerry)
Susan Filice
Nov 8, 2022
5
I went to Mini of Stevens Creek as I saw a used car I was interested in. While there, I worked with Anthony, who was very professional and answered all my questions I had along the way. I also observed other sales people working with customers, and the overall level of customer service was excellent. If you’re in the market for a new or used car, I’d recommend giving them a look. Ended up buying a used GTI, will update as it gets more drive time
Joseph I
Nov 8, 2022
1
HORRIBLE customer service experience. Bought a used car here 4 months ago and still waiting for the floor mats to arrive… I have called probably 6 times over the last month. Each time I am told they will handle it, but it seems like I’m just getting the run-around. I will try calling one more time and then you’ll be hearing from my lawyer!!
Andrew Brown
Nov 8, 2022
5
UPDATE: The people working in MINI of Stevens Creek are incredible! They reminded me the car needs to be serviced, I was able to bring my car in and fixed in a day. Not only that, Hector tried to take a step further to insure me getting the best price as possible (coupon and discount). I trust them with my MINI. ------ My engine light was on, and Roberto was able to help me fixed it on the same day! The service here was nice and quick and the car wash is always a plus :) Would definitely recommend mini owners to get their services done at this location.
Think Hsu
Nov 7, 2022
4
.First time to receive service at this auto dealer. Will get better service overtime eventually. Service advisor is very helpful though.Explained and pointed out what needs to be service next time around.. A copy of my car future service printed out is very helpful too to delineate which needs attention soon. But taken aback how some future service wil cost me more.. But may consider another service here again in the future. Thank you for providing bottled icy water as a courtesy for waiting. ... Overall on percentage scale I will rate their service as 85%..
Brandon Rufo
Nov 7, 2022
4
Everyone was Very friendly - informative and offered options without pressure. Due to shortage of finance folks it did take 3 hours to finish the deal once I made my decision. I also made an appointment to pick up the car 3 days later so that the strips could be put on. When I arrived, no strips… I waited 5 hours to have it done as I had no ride back to Monterey. The stripes look great but the car e-charge was only 80% I arrived home with 10 miles left… a bit nerve racking trip.
Pamela Stewart
Nov 6, 2022
5
Great customer service, from the start of my vehicle search until the end of the sale transaction: Jasmine, Alvin, Moe, TJ Great vehicle service team: Mike, Simon and the crew What a dedicated effort and they are very personal, and they don’t put any pressure on you. Just a friendly and kind team and I am a new and loyal customer!
Lana Nguyen Fox
Nov 5, 2022
1
Never in my life have I seen such unprofessionalism out of a car dealership they sold me my Subaru Forrester with countless issues and problems and I brought it back for the third time and they said now it’s not in warranty but I have to pay full price for something I should never have to pay for like a drivers door not locking why would you guys sell a vehicle Without making sure that it actually works I had to fix my alignment, a headlight, the fog lights were broken, and now the drivers door doesn’t even lock even manually it does not lock, amongst the unprofessional team members this dealership has Mike is very sarcastic and how he manages this location and Daniel out of the service department should’ve actually called me and let me know if I’m actually covered or not and didn’t after the whole day went by 5 o’clock comes around I’m trying to get my car and I am told that it wasn’t even fixed and I need to pay full price for something that should never
PortuCali TV
Nov 1, 2022
1
Mike the manager is super unprofessional telling me that my vehicle isn’t Covered forever and that the warranty is black and white not gray the sarcastic remarks make me not even want to keep this vehicle I bought my Subaru Forrester from the mini Cooper dealership and brought it back already three times for broken fog lights, a really bad alignment and now they’re trying to make me pay for a broken door that doesn’t lock my drivers door needs to be fixed and could be upwards of $500 Daniel from the service department was supposed to call me and let me know my car wasn’t in warranty anymore but I left my vehicle at 8 AM and had to call him to get an Update and my vehicle wasn’t even fixed along with a broken headlight that isn’t turning on Mini Cooper Stevens Creek is extremely unprofessional and sells vehicles that are damaged and they make you pay for them in the end when they shouldn’t be selling vehicles that have this many issues and expect their customers to pay for something that they should never have to
City Of Vandals
Nov 1, 2022
1
Don’t purchase any vehicle from here my Subaru Forrester had multiple issues and now I’m not in the warranty and they’re making me pay Mike extremely unprofessional one of the managers, and Daniel the service guy
CHRIS SHOT THIS
Nov 1, 2022
5
I only take my mini to the dealership for service. This time was no exception. The team in the service department are friendly and very helpful. They answered all my questions and gave reminders for areas of my vehicle that will need attention soon. UPDATE: Took my Mini in for a punctured tire on October 14. Hector and his team were amazing and easy to work with! Ensuring I was aware of my options as well as workin g on other service requests during the same visit. Thank you for keeping my Little Blue Box in tip top shape!!!
Mark Egusa
Oct 31, 2022
5
Very pleasant experience! The team was very responsive as well!
Sai Vinayak Ganesh
Oct 31, 2022
5
I ordered my 2023 Mini Cooper SE in May. Other than the 5 months wait for the car to be built as a result of the current global parts/chip shortage, the overall experience dealing with the dealer has been excellent. Transparent pricing and helpful people were some of the highlights of my buying experience. Sam/Suhall and the finance manager were both friendly and great to deal with.
Raymond Lou
Oct 30, 2022
5
So grateful to the team that helped us at Mini of Stevens Creek! Miko, TJ and especially Eddy!! You all helped in making this a great car purchasing experience! We will definitely purchase out next vehicle here. Also, they have great gourmet coffee 😃
Don_Pat Proctor
Oct 28, 2022
5
Our experience was great. Instead of just one sales person, there was a whole team of people that assisted in the sale. So much support! We felt very taken care of.
Patricia Marquez Proctor
Oct 28, 2022
5
Very polite and professional staff. I enjoyed my car buying experience. The staff was very knowledgeable. Thank you Mini of Stevens Creek for my new car!
Vanessa Xiloj
Oct 27, 2022
5
expectations exceeded. steven butler was my advisor. very pleasant experience. 10/10 would recommend
Simon Chillinthemost
Oct 27, 2022
5
We bought a used car at Mini of Stevens Creek. The car had some due bill work that the sales team completely dropped the ball on. Luckily I came into contact with a service advisor named Steven Butler. He picked up the ball that the sales team dropped and made me feel like a valued client as he took over everything and helped me get all of the work done and he did an amazing job of constantly communicating with me and making me feel calm and taken care of. Steven is a credit to the dealership and deserves very high praise! If you ever need service here make sure to ask for Steven Butler!
Jeff Borovitz
Oct 27, 2022
5
Hector at Mini of Stevens Creek was aweseome. Helpful, friendly, and accurate. Hope he is service adviser next time I go in.
Daniel Johnson
Oct 27, 2022
5
Thanks so much! Hector was awesome, as always!
Carla Silver
Oct 25, 2022
5
I went there for service and Daniel helped me a lot?
Dorene Cheong
Oct 22, 2022
2
Must give to get after the pandemic! I used to love the mini dealership on Steven's Creek and the team is still working hard to provide great customer service. I recently went in to have some work done and the diag fee was $250 per item and NOT applied to repairs. At this rate I will not be back, even though my car is of an age I will start needing more expensive repairs soon. I get that times are tough, but this decision will not bring my money back. Instead, how about applying this fee to the cost of the service, if performed. If the service is low-cost, a minimum fee may make sense, depending on time spent overall. These are basic business options and I hope Mini revises their policy for the sake of the business.
Mat Horan
Oct 21, 2022
4
Salesperson I dealt with " Sam " was spot on. Kept me notified of any and all questions I had. Wasn't a pushy Salesperson. The finance manager was a joy to work with. Explained every detail so it was understood and was very patient. The sales manager "Mo" has a bit of work to do in the customer service department. He didn't come off very friendly. And when I was finished with my transaction with the finance manager I was waiting to ask a question and he approached me, no greeting and blatantly asked me "do you have the check?" I personally took it as being rude especially since my other issue could not be addressed that day due to the hour of afternoon. Besides that I had a wonderful experience dealing with Mini of Steven's Creek
Tanna Mathews
Oct 20, 2022
1
I'm on my second Mini, and it's probably my last. I like the car but the service center has gotten progressively worse over the last few years and I've gotten my time wasted on my last 3-4 visits with zero accountability that I feel like I'm done with them. I've had an electrical issue with the car for the last few months and every time I go in to try to get this check I get the run-around from the team and get send home without any service. Please do better.
Alvaro Torres
Oct 20, 2022
5
Mini of Stevens Creek always takes care of me and my Mini. Great service, friendly, and working with Hector was easy breezy!
Adam Shook
Oct 20, 2022
4
Salesperson Sam was super helpful. Answered all my questions without being a pushy Salesperson. TJ the finance manager was equally as helpful and patient with going over necessary information. The sales manager Mo was less than desirable. He didn't come off too friendly or approachable. When I returned to the dealership a couple of days later he just approached me with no greeting, no smile and just blatantly asked me " do you have the check ?" Now I had already completed my transaction with said check but his mannerism would really have me question whether or not I wanted to continue my transaction or my business with this dealership. People don't realize that the smallest things like a greeting, handshake or even a smile can make or break someone's day. I hope his boss reads this and advises him to be a tad bit more friendly
Tannarm
Oct 20, 2022
5
Great communication, satisfied by the service. There was issue with my reservation but they still helped me with maintaining my car!
Wei Lin
Oct 18, 2022
5
Waited so long but services were excellent. Fixed everything , appreciated much.
koki sato
Oct 17, 2022
5
Very happy with my last service at this dealership. Roberto was very helpful and professional, process was quick and efficient. Thank you.
Michelle Love
Oct 17, 2022
1
Even though I had an appointment and arrived a few minutes before, it took over 15 minutes for someone to even acknowledge I was there and over 30 minutes for someone to actually get the car checked in for a simple service. Service was done on time. It seems expensive for the work that was done. I'll probably look for a better place to get repairs and service work done.
Tom McMullen
Oct 16, 2022
2
Went in for a free 20 point safety inspection, after 2 1/2 hours of waiting, was told I had incorrect fluid in car. I had purchased the car there, after talking with new GM, was assured I would be taken care of. 2 days later was called told car was ready, was assured by service person car was ?ready to go?. When I arrived to pick up car 45 min later, was informed I had refused the recommended work. I went to GM who kept repeating to me ?I don?t want to get involved?. He said it?s not his problem. Bad customer service, will tell everyone I can. Don?t go to Mini Stevens Creek - it?s not their problem. Ps No follow up from anyone except this survey.
Kyra Abramson
Oct 15, 2022
4
Great experience as a first time car buyer entering the workforce. Financing department did the usual high-pressure tactics but was very professional after their attempts failed.
Bill Lam
Oct 15, 2022
5
Roberto was really nice, and understood the assignment, very kind man. Helped me out with my oil change and other services 10/10!!!
vanessa navarrete
Oct 14, 2022
1
Don't sell your car here!! Actually I went to Stevens mini dealership on August 4 2022 for the regular maintenance for my 2012 mini Cooper. The tech said the car needed more things to be done, so they charged $1900 and they said the car is okay. However, the car sounded funny just one week after my visit. So I took the car to the mini, and they said the car needed timing chain replacement and it's going to be $4000. Also driving the car would be very risky. Actually it doesn't make sense to me. Just one week before, they checked everything for the car, and they said the car was totally fine. However, I was afraid the car would have more issues even if I got it repaired. So I decided to sell the car because they said they wanted to buy the car. The car didn't have any bad history, and looked so nice! They said they are going to give me $4000, but they took $194 for the 2023 DMV renewal fee from the check. The DMV fee for next year was $190 and the due date was August 12, and I sold the car Aug 13. Just one day past due. Also they made me wait there for 8 hrs for the process without any explanation. They just told me 'wait a bit more'. Eventually it took 2 days to get the check. I tried to pay the DMV fee directly to the DMV, and refund it from the Mini dealership. But the customer service was terrible and the guy who helped me was so unprofessional. All his words were wrong, and when I complained to the front desk person about the wrong info, he just told me that's because the guy is a newbie. Everything was a bad experience and some of the people there were so unprofessional and unreliable.
Yurina Cha
Oct 13, 2022
5
They are always prompt in checking you in when you arrive for servicing. Provide clear expectations and communicate promptly if they find anything new while inspecting.
Priyamvada Kothamasu
Oct 10, 2022
1
Sadly I would never buy a car here. After two trips to the dealership and a total of 8 hours waiting, the service and parts department could not find the part we'd paid for in advance that we were told was ready to install. They also could not find generally available transmission oil to top up the transmission while parts were being ordered. When I spoke to the parts manager, he explained the staff as new and untrained instead of taking responsibility for having us wait 6 hours on our second visit to get nothing done. I spoke to and sent a private email to the sales manager who was representing the General Manager and left a message for the General Manager and none of them responded. There are other non-Mini dealerships in the area that understand the importance of training and retaining knowledgable service and parts managers and are quite successful at it. This dealership has by far the least capable service and parts management of any dealership I've ever done business with. I'd encourage you to check it out for yourself before considering buying a car here especially given how far away the next dealership is. To the dealership, please don't respond to this asking me to call the General Manager. I've already tried to provide constructive feedback without putting this experience in the public domain and I only posted this online publicly after you didn't respond and after Auto Nation sent me multiple emails asking me to post a review. I hope you'll take this feedback to heart and consider investing in better leadership for your service and parts department and in the tools and training that your service and parts department employees desperately need.
Bjorn Kilburn
Oct 9, 2022
5
Fast, professional and personal. After the engine light on my car went on, Hector and the team did everything they could to give me a detailed report and options on what needed to be done, and worked with me given my personal circumstances. It is an extremely professional set up and it's obvious they take great care and pride in their work.
Jason Laffer
Oct 7, 2022
5
Johnny H is the best service advisor!
Christopher
Oct 7, 2022
1
I think this place is shady. I thought my tailgate wasn't locking and didn't know the car I bought had a comfort feature. They charged me $400+ to replace the lock on the tailgate. This doesn't even count the $199 diagnosis fee. When it still didn't lock after the repair they informed me I had comfort feature. The inside of the car had white footprints and was left a mess on return. It's also off putting that the new tire looks worse now than before. This experience made me feel taken advantage of.
Joshua Smith
Oct 6, 2022
4
Very professional and friendly. Daniel and Carlos in the Service department went above and beyond to help me keep my Mini going. Definitely recommend this dealership!
Diane Kirkpatrick
Oct 2, 2022
5
The dealer Edmund is professional and enthusiastic. We asked a lot of questions and he answered all the questions patiently. The staff are also efficient and kindly. We are so glad that we choose the MINI of Stevens Creek, and luckily bought the fantastic mini countryman. It's elegant and modern. We are satisfied the charming car and all staff. Recommend you all come here and you will find a wonderful car suitable for you.
Claire Shen
Sep 29, 2022
5
Hands down the best experience! Everyone was so welcoming and made the process very easy. Everyone I dealt with from each department worked with me the entire way! Very happy with our new Mini purchase. Mo, Harris and Jasmine made the process a breeze.. Johnny my service advisor went out of his way to make sure my last service appointment went smooth and fast. He even had the car washed for me.
Dylan Burke
Sep 28, 2022
5
Great service, good advisors.
Yuman Sun
Sep 27, 2022
5
Me and my wife are very thankful for Jamal Clark assistance with our cars..
Keane Kent Clark Sr.
Sep 27, 2022
5
I was helped by Jamal Clark and his service was great. Thank you for all your assistance.
Ashley Jones Sosa
Sep 27, 2022
5
E-COMMERCE Team was prompt in my questions today!
Les Mark
Sep 26, 2022
5
I’ve been going to Mini of Stevens Creek got 8 years. I always receive friendly, knowledgeable, and prompt service.
Adele McDaniel
Sep 25, 2022
5
Very professional and friendly sales
王海明
Sep 24, 2022
5
Received some truly exceptional service from Robert Fabian. Got my car back quickly he even had it washed for me when I came to pick it up!
Phillip
Sep 23, 2022
4
I took my car in for annual check up. Everything ran smoothly. Everyone was friendly and helpful and good communication. However the wait for the service to get done was kind of long 2-4 hours. Calling to the company for services takes a while to go through.
Goi Yujaroen
Sep 23, 2022
3
Overall I have a pleasant but mediocre experience with the service. My daughter's MINI is 2015 model but has only 22,000+ miles on it, and it has the dreaded "Secure Vehicle from rolling" message when the car is put in Park. $200 diagnostic fee for the generic outcome that I already knew from just Googling, a defective Selector Lever module! I was hoping for a more specific diagnostics to avoid having to replace the relatively new Selector Lever module in totality that has only 22,000 miles on it. The 3-star is the lack of follow through after the service. I was told that the part will be ordered and they will give me a call. It has been 2 weeks. I asked for the exact Part Number of the defective module so I can do some research, and whether or not the part has been ordered. After a week, I have not received any response
Ben Nguyen
Sep 23, 2022
5
Best shopping experience,Great Customer service and friendly staff I will recommend to all my friends and family members
Gaming with Juanxiloj35
Sep 22, 2022
5
Great service by Roberto, good communication ! Will be back again!
Elsa Salcedo
Sep 21, 2022
5
Awesome service!
Antonio Agustin
Sep 21, 2022
4
Other than the business Manger...who wanted to pressurize and scare the customer with what if situation...internet salesman was a pure join to deal with!
Balaji S Holur
Sep 20, 2022
5
Great service from Roberto. The service center looked busy on a Friday, but was able to be in and out within 3 hours. The video walkthrough was a great addition.
Jennifer Suen
Sep 19, 2022
5
SERVICE REVIEW Ask me a few months ago when I brought my new Mini in for tire service this would be a 1 🌟 review. Roberto Fabian was my new Service Advisor. He took excellent care of me and my Mini. Roberto has changed mind about this dealership's service department. Thank you Roberto for your attention, help, and care!
Jennifer LeRoux
Sep 17, 2022
5
Great customer service by Roberto Fabian, my car was ready in one hour...highly recommend them!
CervantesMora
Sep 14, 2022
5
Made an appointment for a routine oil change as a new Mini owner ..was assisted by service advisor Roberto….he was very courteous and had great communication with me …letting me know of a minor repair that my previously owned mini needs, I’m glad he had my mini fully checked …I will definitely be back to take care of that! Thank you Roberto
Angeles Laura
Sep 14, 2022
5
I highly recommend the service department at mini Steven?s creek. Hector has been helping me for the bulk of my time with my mini and has always been upfront and honest with me and I cannot express my appreciation more. He definitely sets the standard when it comes to service advisors.
Mia Sundberg
Sep 14, 2022
5
Roberto in the Service Department was so Helpful; I needed a rear view mirror accessory and texted Roberto pictures of the part. We corresponded via Text and voicemail. Roberto confirmed and ordered the part for me, had it delivered to Mini of Stevens Creek within three (3) days. Roberto phoned and notified me of delivery; I drove to Mini the following day and he had a mechanic install the accessory on my rear view mirror @ No Charge. Unbelievable Service! (hard to find-these days!). He's the reason I'll come back to Mini of Stevens Creek for servicing my vehicle. Sincerely; Jack
Jack Spallino
Sep 13, 2022
5
great customer service Kia J. knowledgeable, asking probing questions, follow up and cares about customers needs. Thank you
Christine Castaneros
Sep 13, 2022
3
Come here for service for my Mini Hardtop for an oil change. The one thing about coming to MINI of Stevens Creek is to prepare to wait. It took about 45 mins for them to check me in for my appointment and start actually working on my Mini. Then about 2 hours later, they come out to tell me they accidentally stripped my oil pan and the car was going to have to wait for a part. Thankfully they provided me a loaner car and my service guy was great to talk to. Two days later my car was ready for pick up. Overall, MINI of Stevens Creek did get the job done, but just be prepared to be patient.
Michael Thordarson
Sep 12, 2022
1
My son left a review detailing a terrible experience He had with MINI of Stevens Creek and how they refused to talk to us on the phone or try to accept any responsibility for selling us a bad car. Within a day of posting his review, they responded to it saying they care about their customer experience and want to restore our good faith in their dealership. They said their general manager wanted to speak with us (he didn’t before when we tried) and left a phone number to call. We called the number and it was just the general number for the dealership, so after a good bit a running around, finally got connected with a salesman who said he could transfer my son to the General Manger’s phone line but he wouldn’t pick up since he was out with a customer but to leave a message. We left a message with name and phone number explicitly stating he was calling in response to them saying they wanted to talk to him about his experience. That was last Wednesday afternoon. It’s now the following Monday night and still no call back. Not only do they ghost customers that have issues with the products they sell, they blatantly lie online about caring about the customer experience to protect their brand perception and deceive potential customers by pretending to care about the quality of their cars and the safety of their customers. Never, ever do business with this sorry excuse of a car dealership.
Carol Mullin
Sep 12, 2022
5
Had great experience and faster experience selling my car
Suthirr Preethum
Sep 8, 2022
1
Trust me do not buy your car there.
Renato De campos Borges
Sep 8, 2022
3
Simon the service advisor was helpful and kept me informed. What didn’t work out was that the service department did not have brake pads for my Countryman in stock. This is not a JCW model, but a standard one. Perhaps it’s an inventory issue, but that is something that would of made a difference on this past visit.
Anh-Kiet Tran
Sep 8, 2022
5
Hector salceda Is one of the best advisors I’ve dealt with. He’s fast , relevant, and answers all my questions that I have. He’s also bilingual for all my Spanish speakers i highly recommended Mr.Salceda if you want to make out the dealer on time with any hesitations.
humberto lozano
Sep 7, 2022
5
Had my car serviced at Mini of Stevens Creek forgot to ask about connecting bluetooth to my car, I saw a service tech walking into the shop asked him if he could help me set up my bluetooth, he walked me through the whole process and I even found out that my car was equipped with apple car play. Thank you Mini Service Technician.
Ulises Cervantes
Sep 7, 2022
5
The service team here is great! They always does a great job servicing my car. The managing staff is super friendly as well. Overall great customer service.
Mitch A
Sep 7, 2022
5
Super friendly staff and management! Great customer service. My car was serviced by technician Carlos. My BMW is running perfect. Definitely will be coming back for future services.
Michelle Arenas
Sep 7, 2022
5
Honestly, I am so happy I came to Mini of Steven creeks!! I was lucky to have a really good sales representative, had the best customer service made my family and I very comfortable. Mini of Steven creeks made sure all my questions were answered and that I didn’t leave without any information or any questions. for my first time purchase they were so understanding Filled me in with so much information, gave me options explained so many things. i know I must’ve been a hassle but they were so amazing with details and making sure i picked out a car that was right for me. They made sure my family and I felt comfortable, And overall the whole car experience. I’m not going to lie I was pretty nervous but they made me feel like if I knew them already lol. They made me feel so excited for my new car I was sold with how good the service was!! Overall I’m so happy with my car so far, this is my first purchase and made the experience so great! I would recommend my friends coming here!
Kim F
Sep 7, 2022
5
I purchased a Mini Cooper S Hardtop at Mini of Stevens Creek on July 19th 2022. Great salespeople, Ajay was very accommodating, patient, kind, and respectful! The 2 star knock is the buying process. Not the dealers fault though, but the length of time it takes during the buying process is still so long and archaic that you'd expect in 2022 that it be much quicker and efficient than 20 years when I bought my first car. Aside from that, the dealership was very clean and most importantly no markups during this short supply chain predicament. I would purchase another vehicle from them again!
Jennifer Choi
Sep 7, 2022
5
Just giving a huge shoutout out to Hector Salceda a service advisor. He’s so fast relevant answers all the questions that I have with full explanatory. The guy really goes out of his way to make it the very best service you ever had. He’s also bilingual for my Spanish speakers. Thanks you hector !!!
Alberto
Sep 7, 2022
5
Top notch service! Our service provider, Daniel was nothing short of courteous and professional. Thank you!
CJ
Sep 6, 2022
5
Working with Jasmine on my trade in for a wonderful commuter car with super low miles was a blast. She went over and beyond helping me get the trade in value I was hoping for. While she worked with her manager Mohammed to get me the deal of the current car crisis, she was very interactive with my children, making sure they were having a good time at what may be a mundane time for kids. The financial manager TJ was so receptive in creating a customized approach to getting some extra warranties and prepaid oil changes. This is my 3rd vehicle from this Dealership because I absolutely love how at home they make you feel and of course the prices are always right.
Joseph Lara
Sep 5, 2022
4
Except substitute car was not assigned to me, customer services are very good.
Koki Sato
Sep 5, 2022
2
I expected better Customer service. Would have preferred if my advisor was a little friendlier , not sure if this is the BMW attitude with its subsidiaries, it definitely needs to change. Learn from Subaru folks.
Home
Sep 5, 2022
5
Great car, great experience! I walked into MINI of Stevens Creek knowing I wanted to lease a MINI, but not sure which model. Natalia and team were on it! Though the dealership was busy, they made time for me and made sure I understood my choices and felt great about my decision. Two weeks later, I love my MINI more than I did the day I bought it! Thank you MINI of Stevens Creek.
Michael
Sep 4, 2022
5
I just bought a used car from them last week. Everything has been great! Pedro was very attentive and provided excellent customer service. Highly recommend!
Kasper
Sep 3, 2022
5
good service, nice staff, the best place where you can purchase/sell your car
sr wen
Sep 2, 2022
5
I love getting my car serviced here! The advisors are really nice and helpful and the techs always go above and beyond on conducting their inspections. Even if I bring my car for an oil change, they check my car for other problems, like brakes and leaks. I never had any issues with them. I got my car tinted here as well a couple years ago and the tint is still like new, does not turn purple or bubbly. I highly recommend bringing your car here. Their level of professionalism and customer service is impeccable.
Rosaura Murillo
Sep 2, 2022
1
My dear dear friend got stranded when his car broke down and the dealership would not do anything about it. 0 out of 10 recommend will not be purchasing from the dealership again
Samantha Greenblatt
Sep 1, 2022
5
Was having some difficulties pairing my bluetooth with my phone. I decided to Drop in the service department and was greeted by a representative by the name of Hector. Hector gave me direction of what I was doing wrong and showed me some features on my car I was not familiar with. This was some of the best customer service I have ever had especially since it was last minute. I will be back to have my car serviced when the mileage comes up.
PATRICK LEARNED
Sep 1, 2022
5
All around great experience. I will always recommend Hector to my family and friends.
Oscar Lopez
Sep 1, 2022
1
My friend purchased a Subaru and after 2 months the car which was verified to be in “great condition” broke down. They were left stranded in the mountains hundreds of miles from their final destination and had to get a tow truck. No big deal, it happens. But upon further investigation, it was found the car had some major faults and when he tried to contact the dealer, they completely ignored him. Not only was this disrespectful, but it cost my friend upwards of $10k on top of the inconvenience. Not once did they say sorry or offer compensation, rather, they have still failed to pay him attention or any sort of compensation. There are so many other car dealerships you could purchase from, and if you’re going to make a large capital purchase I highly urge you not to do so from here. Worst experience I’ve ever heard of from a so called reputable dealer.
Nick S
Sep 1, 2022
1
This business is why “used car dealerships” have shady reputations. Sold my brother a lightly used Suburu that had been fully “inspected and serviced”. The engine completely gave out in the middle of I-70 (super dangerous mountain highway with 18 wheelers flying by in narrow lanes). They ghosted our calls until the 90 day warranty expired and then refused to help cover the cost of the engine replacement. Our family is out around $9,000. They either straight up lied to us about the service history or are completely incompetent when it comes to servicing the vehicle. It’s not even about the financial loss to us- they put my brother in an extremely dangerous situation where he could’ve been seriously injured. When making a choice about purchasing a vehicle, there needs to be a certain level of trust with the dealer. There’s no reason to trust these people.
Kevin Mullin
Sep 1, 2022
4
Great experience! Steve was gave great service.
Joe V
Sep 1, 2022
1
My son bought his first car here after college graduation and they absolutely crushed him. Broke down due to an engine problem 2 months or so after initial use and they took no responsibility whatsoever. Add $9000 to the initial $15000 purchase price for a “dealer certified” used car. No one there would talk to us or take any responsibility. Honestly, an unethical business. Out for themselves completely. Avoid doing business with this place! Can I give negative stars?
Jim Mullin
Sep 1, 2022
5
Hector is great & always helpful. Wish they had more loaners when getting big work done.
Jenna Soares
Sep 1, 2022
3
Way too expansive and they said different things after two inspections.
He Irene
Sep 1, 2022
5
Thanks Hector for the outstanding service.
Fernando Vega
Sep 1, 2022
1
If I could give this a zero stars I would. My cousin had the worst experience ever with this company. He purchased a car from them recently. Shortly after purchasing it the car completely broke down. When taken into the mechanic, it became apparent that the company had completely lied about the condition of the car. There were a monstrosity of issues with the car that the dealership had declared in "great condition". It would be one thing if after all of these issues, the dealership made right by him, but instead they ignored his calls and offered no compensation-- while my cousin had to pay 10K in repairs on TOP of the money he had already spent purchasing the car. Unbelievably horrible customer service, horrible morals, and horrible company to work with. Avoid at all costs.
Eliza Smallwood
Sep 1, 2022
5
Hector was great, got my car in and hour in the quoted time frame
Cara Lomeli
Sep 1, 2022
5
Had to do a recall repair on my car and needed to get the alignment checked. Hector, the service writer, was great in getting me hooked up with Jesse, the technician who worked on my car. They kept me updated and got my recall and alignment done while I waited. Comfortable facilities to wait and do a little work while waiting. Coffee and water available too.
Benson Wong
Sep 1, 2022
1
TL;DR: MINI of Stevens Creek sold us a fully "inspected and serviced” used car that “totaled” the engine within 90 days, ghosted us so they could deny us a service plan when we tried to talk to them, and cost us over $9,000. We purchased a used 2011 Subaru Forester from MINI of Stevens Creek in the beginning of May 2022. The dealership reported only 1 prior owner, no accident history, and only ~80,000 miles on the car. They also told me the car had been fully serviced prior to purchase and there were no mechanical issues. We drove the car for 2.5 months with no issues at all. At the end of July, I was moving from California to Denver and planned to drive the car to my new house. I drove without issue until about 2 hours outside of Denver on Interstate 70. In a 5 minute span, the car went from driving completely normal to displaying an oil temperature issue, to being inoperable. I was towed to a nearby mechanic shop, where they immediately told me the engine was completely fried due to a total lack of oil in the engine. An engine replacement was estimated to cost up to $11,000 (nearly as much as I purchased the car for) and take multiple months. At the time of the engine failing, we had driven the car 4,400 miles, well below the distance Subaru recommends you drive before changing the oil of their vehicles (6,000 miles). After further inspection at a Subaru dealership, the root cause was determined to be an internal rod failure which contaminated the oil. The incident happened 84 days after buying the car and at the time of the sale, we declined to buy a service contract. We talked to our salesman right after the incident, and he told us we had a 90-day warranty, however, when we tried to get on the phone with them to get more information about the warranty he mentioned, we kept getting transferred to different people, and no one could help. The head of service was supposed to call us back after he talked to the general manager, but he never did. We left several messages on voicemail and finally after leaving a third message, we called from a different phone and he immediately picked up. He acknowledged he was ghosting me, but thought the GM was going to call me. So, we tried the GM, Eddy Xiloj, for several days. Eventually, after it had been over 90 days since we purchased the car, they sent us copies of the paperwork stating we had declined to purchase the service contract, but had up to 90 days from purchase to do so. And, now it’s after 90 days. They offered to pay $1,000 if we got the car fixed (on over $10K repair). We asked if we could please have a conversation - no response. We called and left messages - no response. We emailed multiple times - no response. We wanted to buy the service contract, but then they wouldn’t let us and they didn’t give us copies of that paperwork when we bought the car. They were clearly deliberately ghosting us just to prevent me from being able to get meaningful compensation for their car breaking less than 3 months after purchase. No one took responsibility, ownership, or even just be slightly helpful at all. The whole reason we bought a used car from a dealership instead of an individual was to have some assurances that the car would work. MINI of Stevens Creek sold us a bad car that put me in an extremely unsafe situation on the highway and has abdicated themselves of any responsibility and Eddy, the only person with any decision making power, refused to have even one conversation with us. This dealership doesn't stand by their cars, is extremely shady in their dealings, and clearly has a policy of not answering the phone once they have your money. We are going to post this review on all social media sites as well as report MINI to the NBC Bay Area’s bad business tip line. If anyone from the MINI dealership responded to us or tried to help us, we’d be happy to revise the review to accurately reflect our experience dealing with them. As of now, no effort has been made and we'd never recommend using this dealership for purchasing a car. Don't do business with this dealership.
Benner Mullin
Sep 1, 2022
1
Absolutely robbed my friend of over 10,000 dollars by ghosting him when their supposedly good quality car broke down shortly after purchasing in the middle of the highway. Ignored the warranty until it was too late. Failed to accurately check the quality of the car and displayed horrible customer service. Do not come here.
Alden Smallwood
Sep 1, 2022
5
Thank you for your great service Robert! I did maintenance several times in this place and recently replaced the windshield. One thing I was really impressed was that Robert honestly told me about a minor mistake the technician made when replacing the windshield and promised to correct it for free. I know such a fix will be covered but still appreciate the honesty because I would never notice it if he didn't let me know. In addition I am always under an impression that repair cost at a dealership would be higher but it turned out the cost of replacing the windshield was very reasonable. Highly recommend this dealer!
Tao D
Aug 31, 2022
5
When I walked into Mini of Stevens Creek, the staff was friendly and inviting. I liked that the gentleman that assisted us was very personable and attentive. We were helped by Greg Stone, who was down to earth, had a calming presence and didn't mind that we were car shopping with our two small kids. We went in on a hot summer day and it was too hot for our kids to be outdoors. Greg immediately walked me and my kids to a well air conditioned room and grabbed us cold water for my daughter to drink. Meanwhile, my husband went on the test drive with Greg and I felt at ease that he was not one of those pushy sales people, he was very patient, and had a great sense of humor. Greg brought us drinks a couple of times and asked if we needed anything else. It surprised me that Greg even allowed us to eat at his desk, I thought he was going to send us to the eating section of the dealership. I felt like we were around family. In the end, I was able to find the car that was most reliable, very fitting for myself and my family. I was lucky that I found and purchased a beautiful SUV, which my husband and I love to drive and couldn't be happier with our buy. Greg was such an essential part of our wonderful experience at Mini of Stevens Creek because his calm presence put us at ease and he was very knowledgeable as well as attentive to my kids needs. Thank you Greg for all of your wonderful assistance!!! ☺️ We couldn't be happier!
Mia Pham
Aug 31, 2022
5
I had a wonderful experience purchasing a Mini from this dealership. They offer good customer service. Greg and his team are professional. They handled everything well and put together. Look for Greg, he would goes above and beyond for his customers and tries to help as much as possible. Highly recommended.
Li Shuyun
Aug 31, 2022
5
Annual service of Mini Cooper was done and I am happy with the prompt service and delivery of the car.
suramach
Aug 31, 2022
5
The experience was great all the way through. Hector kept me updated and was very knowledgable. Great services, recommend and will use again.
Kevin H
Aug 30, 2022
5
Everything was quick. Was a good experience. I want to use it the next time I buy a car.
Gunho Lee
Aug 29, 2022
5
I did all my Mini check and services at Mini of Stevens Creek since 2013, from my mini hardtop to Mini Countryman. I enjoyed most of my visits, helpful and friendly staff.
melody zhang
Aug 26, 2022
5
Had a seamless and easy experience with Johny when I had to bring my Mini for a tire issue. Absolutely loved the diagnostic video that he sent 💙. Showed my mini in good hands!
Heidi Norris
Aug 26, 2022
5
This was my first time purchasing a car from a dealership and, wow, I was pleasantly surprised. I had read countless things online about how to deal with sneaky car salesmen and how to haggle but thankfully I didn’t need ANY of that. I was interested in a used Mazda CX-5, and when I called the dealership to make an appointment I spoke to Sam who took care of me all the way! When I arrived for my appointment, Sam had the car out front and ready for me to see. I walked in and found him and we went out for a test drive. He answered all my questions about the features of the car and I was really impressed that he didn’t try to act like he knew everything. If there was something he didn’t know he would say “hold on, let me go ask my manager”. I was impressed by that! There was no pressure to buy, but honestly I didn’t need any pressure, I fell in love with the car. When I told Sam that I was ready to purchase, he was so happy for me and we went inside to do the paperwork. I got a really fair price on the car I was trading in, and he brought the price of the car I was buying was down by $500. It was already below the KBB value, so overall I got a really good deal on the car. There were no stupid fees and dealer add ons, just the price of the car and the tax, title, and registration. Once we got to the financing portion I spoke with TJ the finance manager and he was great too. He did lay out the options for any dealer warranties that I could purchase but again there was no pressure to buy. I did end up getting the tire protection because it was a really good value. Also TJ had a lot of integrity because he could have totally sold me on gap coverage but he actually told me that because I put so much money down that I didn’t need it. I think that shows a lot of integrity on his part. Once everything was signed and ready to go Sam was nice enough have the car washed and detailed for me, changed my license plate covers on the new car, and even my valve stem caps. After I brought the car home, I had my mechanic friend take a look at the car, and I also took the car to my local Mazda dealership to install Apple CarPlay. Both my friend and the mechanic at the Mazda dealership said that the car is in extremely good condition and a good value. Basically they did not sell me a lemon, they sold me a great car. Overall this was a fantastic experience and I hope I can buy another car from them some day!
Elena Roanhorse
Aug 26, 2022
4
Great experience and would recommend this place to everyone!
Sri Krishna
Aug 26, 2022
5
Hector was a great man to work with. I was pleased with the service Ave the price
Matthew Thompson
Aug 25, 2022
1
Did you ever tray to call parts department, ha , ha ,it is more chance to win lotto then to get somebody to answer your call. Traying for couple days, living contact number to call me back but absolutely nobody answer or call back. I give up of Mini of San Jose and now ordering parts from e bay.
nick b
Aug 24, 2022
5
Excellent customer service by Simon L. and team. Appointments can be booked and change last minute. I bring my car here for all maintenance needs. They give me heads up on upcoming things that my car may need soon but not now. Bring laptop or some form of entertainment, there will be a slight wait on all car maintenance. I choose to wait in the lobby, the service tends to be slightly quicker when you wait vs drop off.
Sophia Huynh
Aug 23, 2022
5
The manager Mohammed, dealt with my cousin regarding getting a new countryman and made it happen in a week! Which in these times, is pretty amazing. As soon as I heard the car was there, I drove the hour drive to pick it up, and was greeted by Alvin, who showed me the car and patiently explained what all the buttons were for as I was turning in a 2007 Honda Accord. We then drove the car around the area, and he answered any questions I had and told me to call if I missed anything. Next was the paperwork, which couldn?t have gone smoother. I didn?t purchase any extras and didn?t feel harassed at all for it.
Giselle Susan Casey
Aug 22, 2022
1
Good brand, bad dealer. On July 16th, 2022, I came to the dealership to payoff my leased car because I like it and want to keep it. While I am talking to their finance team member named Taylor Terhaar for prepaid maintenance plan in the future since my last new car included maintenance plan ends August 2022. He was offering me a quote of $1,199 for next two years’ prepaid maintenance plan, I did not accept it because I think I will come back next month in Aug’22. I want to take some time to think about it. He agreed and saying I can come back and talk to him next month when I come to do maintenance. However, when I am back this time on August 20th, 2022, I reached out to Taylor again, he is showing me a price of $2,399 for next two year’s prepaid maintenance plan, and saying it is not negotiable. I mentioned we had a discussion a month ago and the quote is good to me. He said when I left the door on July 16th, 2022 the day I purchase my car, the maintenance plan price they offered is not available anymore. I am very disappointed for what I experienced here with the dealer.
Hanghang Zhu
Aug 20, 2022
5
I’m 3 days into being a Mini owner for the first time. Bought a pre-owned Mini from another dealer and was having it checked. The service and customer experience I’ve received from the staff at Mini Steven Creek has reinforced not only did I get lucky and buy a good pre-owned but very likely I could be long term customer based on their service. To the hiring manager at this location, you’re doing an excellent job! And I thank you.
Teresa Wong
Aug 19, 2022
5
Took my car in for an oil change and check up. They were very helpful and even sent updates through texts about everything they found. Car also came back squeaky clean :)
Nickolas Greubel
Aug 18, 2022
5
If the service is anything as good as the Sales experience this is the go to dealer. Great purchasing experience. Just sold a car to them and treated fairly with a strong offer for a dealership.
James Filice
Aug 15, 2022
1
Horrible experience with Mini of Steven's creek, I dropped my mini off because I had an issue with my key and it starting. They ran a diagnostic that I paid for and till today over 2 weeks ago, I still haven't received that diagnostic report or even a call back. Mind you this after calling and leaving several voicemails for Simon (service rep). I had AAA pick my vehicle back and take it somewhere else.
Felipe Ruiz
Aug 15, 2022
5
I bought M850i last week. I had great deal with them. They tried to make less downpayment and interest rate. Dealer and manager are so kind.
Woo
Aug 14, 2022
1
I drove an hour to get an oil change at the mini dealer. I also ordered three accessories for my mini. I used the online ordering system and paid for it ahead of time. When I arrived, I was told that my 30 minute oil change would take over 2 1/2 hours because they were so backed up. The accessories that I ordered were not there because the online ordering system did not coordinate with the actual dealership. It seemed like the whole place was mismanaged. It is unfortunate, because I love the brand, I love my mini, and the building looked brand new.
Sonja Virgallito
Aug 11, 2022
5
Pedro, TJ, and Mo went above and beyond to ensure I was able to have a great buying experience at this dealership. They were extremely friendly and straightforward. I absolutely recommend these awesome individuals if you’re looking to stop by this dealership.
Chantelle Perez-Fernandez
Aug 11, 2022
5
I came back to this Mini dealership to purchase an electric mini. I worked with a wonderful sales person who has continued to answer all of my questions even a month after my purchase. Very professional staff, clean sales floor and restrooms, free refreshments, fair pricing. What more could you ask for? I’ve bought two cars here plus used their servicing center and they are always extremely professional and accommodating.
Dr Jen
Aug 10, 2022
5
Fast, very friendly and fantastic service.
Mitchel Herrera Quiane
Aug 5, 2022
2
I’ve had several MINI’s and had them serviced at various MINI locations. MINI typically had outstanding service; not at this location!! The closest MINI dealers to me have closed permanently so I have to keep searching for a new dealership but this was a big fail. The MINI app told me it was time for my service so I made an appointment. Arrived and my advisor Simon L. was so rude! He asked why I asked for an inspection when it wasn’t due till 2024. I don’t know what is or isn’t due it told me I needed service and it had been a year since my last one so I figured it was due. Not welcoming at all. Only reason for 2 stars instead of 1 is at least they didn’t take more than an hour and a half to get it serviced. I won’t be back to this location.
David Sheppard
Aug 3, 2022
5
Always the service place for my Mini!!
Candy Chen
Aug 2, 2022
5
Have been to SC Mini a few times now for oil change / service on my 2019 Cooper S. Johny, my advisor has been awesome every time. Great service and communication!
Mike Reppucci
Aug 1, 2022
5
Everyone treat us with smile and professional help, especially Nick and Mo. When we are not sure if our daughter would like the new color, Mo even allowed us to take the car to meet my daughter in a nearby mall to see the car in person, and eventually she liked it after seeing it. This is a great "think out of box" example of customer satisfaction and it helped us to make a decision of getting the car. Truly exceptional and appreciated!
Po Yuan
Jul 31, 2022
5
Buying experiences with StevensCreek Mini have been pleasant and very comfortable with absolutely no pressures in new lease and or car purchases. Thank you for excellent customer service representation. Will H.
Wenfra Henderson
Jul 30, 2022
5
Always a great expirence with johny. very helpful and efficient in getting me in n out.
Mariano Martinez
Jul 29, 2022
5
Very straightforward approach to car salesmanship, very helpful and honest staff.
Joshua Swan
Jul 28, 2022
5
The parts department is excellent! The service department is Always friendly, clean, prompt
Elana Goldman
Jul 28, 2022
5
It was fine. I bought a used truck. Drove there from Santa Barbara County to buy the truck. Payed cash. The process was a little slow but it wasn't bad. Left with the truck and drove it home. I like the truck a lot. It was expensive but all used trucks are expensive right now so I knew that going into it. But the truck is real nice so I'm good with it. Hopefully I won't be needing a new one any time soon.
Aaron
Jul 27, 2022
5
Came in with a check engine light. Hector my service advisor had my mini checked out along with the recall updates to the electrical system. In and out in a couple of hours. Always professional and kind.
Christina Cameron
Jul 26, 2022
1
This is definitely not a good dealership to do business. Changed the value of my car 4 times in one day from the agreed price. Made me wait 5 hours at the dealership and kept saying that the documents are being processed.
chandu narra
Jul 25, 2022
5
Team made it easy. Very happy with the whole process
TYLER Poulsen
Jul 25, 2022
5
Prompt service & updates on progress. Comfortable waiting room. Service staff very professional.
Harriet Wolf
Jul 25, 2022
5
Gave me a great trade in value for my car. Very straightforward and prompt people. A pleasure to work with.
Bob T
Jul 22, 2022
5
Love this dealership. Very efficient and professional advisors, especially Johnny. Comfortable waiting area and a great coffee machine.
George R
Jul 20, 2022
5
Excellent customer service! When my wife drove the car out after repairs, a gush of water leaked out. We had the Cooper towed back to the shop. The shop absorbed the towing cost and repaired the car with first priority. Thank you for standing by your work and providing us with excellent customer service.
Edwin Kalubiran
Jul 18, 2022
5
I recently had a multi-point inspection that turned up a tire issue. Simon Loretto was my service advisor was very supportive and professional in this process. I feel confident trusting his expertise. I would recommend him to anyone. I would however hope that in future added personnel and better appointment organization will create a more timely completion of service; I was in the waiting room about 6.5 hours!
Daniel Waite
Jul 18, 2022
1
My husband brought a Carrera home yesterday. On the 250 mile drive home, 2 warning lights went off and he had to stop to add 2 Quarts of oil. The car made it home without a wheel cap and is missing the spare tire. Hmmm, what would YOU think ??? As far as your reply: What a lame way to drop the ball. YOU should be calling your client. Looking at your past reviews, I see this happens A LOT.
A Backus
Jul 18, 2022
5
Went there for the first time alone and had a great experience, everything was easy and staff was nice
Nancy Guadalupe Sandoval Lopez
Jul 14, 2022
1
Bad experience throughout the process. 1. Called 5+ times and emailed a couple times after made the reservation online, but never heard anything back. 2. I bought the extended warranty 3 years ago which covered breaks replacement as well, but they denied the coverage on break at first. Luckily I still have the original agreement which clearly mentioned the breaks in the terms. After I showed the proof, they didn't respond until I went to their desk to check it. Then they said that the breaks were still at 70% so they could not replace them, while I was told that I could request breaks to be replaced at least once during the coverage period when I purchased the pricy ($2k) warranty. And in the final repair report, it said that the breaks were at 50%, not 70% at all. Obviously, they just tried everything they could to avoid their cost. 3. The final report also mentioned about a crack in the engine suspension which costs over $2k to repair. And they told me that it could be covered within the first 5yr. However, I recalled that last time I was also told about this issue verbally while it was still within the first 5yr of my mini, but the technician didn't tell me that it was covered at that time. 4. I was told about 3 hours waiting time upfront, but it took 5 hrs eventually without any notice in the middle until I asked about it. Won't recommend this shop, and please don't trust any extended warranty plan they try to sell you.
Zheng
Jul 13, 2022
5
I waited seven months for my MINI Cooper SE, it finally arrived, and I could not be happier. Many many thanks for special efforts by sales associate Pedro Comesana.
James Winston
Jul 13, 2022
4
This was my 2nd time buying from AutoNation. In comparison from having just purchased another car from a different dealership, my recent AutoNation purchase took longer than expected (just over 5 hours). Sales person was fantastic, facilities was comfortable. I think that the loan approval and financing portion could have been expedited had there been more than one person who was checking loan options and another person overseeing finance contracts. For example, some of the forms could have been filled out while we were waiting around. Other than the prolonged process, it was an overall good purchasing experience.
NewCarBuyer
Jul 13, 2022
5
My wife and I recently purchased our 2023 Mini Cooper S! We love it and we had a great experience. We worked closely with Jasmine who did an outstanding job communicating and walking us through our new car. Mo and Harris we appreciate the time you spent with us to make everything perfect! Thank you Mini of Stevens Creek
Dylan
Jul 13, 2022
1
A friend of mine had the air conditioning in his 2010 Mini stop working.. Stevens Creek Mini told him it needed a new compressor. After looking at the car myself, I determined it was simply low on refrigerant. Total cost of my repair to get tha AC working..$12...Stevens Creek Mini repair estimate..over $1000. I have to wonder if they would have even done the work or just put in freon and charged for the full job..Find a reputable mechanic folks...this isn't one
Stephen Powell
Jul 12, 2022
5
Great service and excellent staff that supported us to do the best choice ever
Jonatan Ponce
Jul 12, 2022
5
Thanks for the constant follow up, Pedro, when I initially contacted the store/dealership on my interest to replace my 2020 Mazda RF (I owned this car for 1 yr and 10 mos) with a new MINI. Prior to my Mazda, I owned a 2016 Cooper S Convertible and I miss how good the MINI brand is. I settled with a '23 Cooper S Clubman that I have been waiting for to arrive at the store. I have already secured my financing prior to walking in to the dealership. The only thing I had to ensure was to get an acceptable trade-in value on my Mazda. I probably spent less than 5 hours total in the store in the span of two days. Car buying experience was pain free and Pedro had been awesome in guiding me through the sales process. This is my 2nd experience of buying a car at MINI of Stevens Creek and both times were pain-free/no-hassle experience. I will certainly come back again when I decide to try a Countryman or get back into driving a convertible.
Tom E. G
Jul 11, 2022
5
I leased a 4 door hardtop mini 3 years ago and not only have i loved the car (and decided to keep it), but also the service was really excellent. They were always on time, did great work, explained when and why my wheels needed to be changed, even only used soap and water to clean the interior bc of my allergies - and they were really nice. When a big part of your car experience is counting on the service, their quality and attention to customers means a lot.
Melissa Bermudez
Jul 9, 2022
5
Great service! Love my mini
Daisy zhang
Jul 8, 2022
1
Mini of stevens creek, service wise is very inefficient and unprofessional. They never pick phone calls nor do they inform you the car is ready at the committed time. I went to get my tires changed and asked them to keep the good ones. They threw my tires and have no follow up until you message them. The service rep will not give you any information on if the car is alright or needs additional repairs if you don’t ask them. The experience was terrible 😞
Naila Khan
Jul 6, 2022
5
Jonhy was very helpful and patient with me.
Susan Ratliff
Jul 1, 2022
5
The service at Steven’s Creek was great. Hector was very helpful and even gave me a free tire rotation. I highly recommend MINI of Steven’s Creek for all of your MINI maintenance.
Kylee Langdon
Jul 1, 2022
5
I ordered my Mini SE in December 2021 including my $250 deposit. I never heard much more until the a VIN no. was assigned to my vehicle. After that I was able to track the build progress on the My Garage app. This took several months until my car was available for me to pickup in June 2022. Occasionally Kyle Doerner would also update me on its status. I’m happy with the car so far, the buying process was pleasant and informative it just took a long time.
Dave Loader
Jun 28, 2022
5
Awesome people nice cars both new and used excellent customer service
Nettie Rivera
Jun 27, 2022
4
The service advisor is very good, friendly, knowledgeable,I will recommend him to friends. However, Mini raised the pricing compared to last year, the repair price & labor costs are too high to accept.
Michelle Cheng
Jun 26, 2022
5
I bought MINI coutryman S. Because my wife initially wants to buy a clubman, we asks Pedro estimates for several kinds of cars. Pedro is really kind, patient, and the most responsible dealer ever I've met. He is still periodically call or text me to figure out whether there is any support needed. Really great experience in MINI of Stevens Creek.
Dooyoung Kim
Jun 25, 2022
1
The Mini is fantastic and I am very much enjoying driving it. This dealership, however, neither did their job, nor kept their word, nor responds to being contacted. I have emails to back up all that follows: I paid the deposit and ordered the car in October with around Easter delivery. Followed up in February only to find they had failed to order the car. Eventually the manager was called and he (re) ordered the car, promising that because it was their error, I would pay the 2022 price even though I would now be getting a 2023 model. When I went to pick it up in mid June, I was charged the 2023 price. Of course I complained and the cost was reduced somewhat but not to the promised 2022 price. Since then, I have tried to contact them to discuss by both email and phone but there has been no response. This dealership: FAILS TO ORDER CARS, DOES NOT KEEP THEIR WORD, and DOES NOT RESPOND TO EMAILS OR PHONE CALLS. I written to Mini USA about this, with copies of emails. Such a shame that such a great car should have such a poor dealer.
Ripped off
Jun 24, 2022
5
These guys stand behind their products and their service, they’ve proved this to me over and over. They may charge a bit more than others but you can have the confidence that if you buy or service here, they will back up their side of things. Examples, I purchased my used 2006 Mini Cooper S here. Traffic was pretty bad so I never got it into 6th gear. Turns out when I did, the 6 th gear synchros were bad. They said bring it back, next thing you know, they replaced the transmission ! Service Example ; I brought my mini in for a routine oil change, Johny their service writer went over his recommendations for the millage ( they keep you apprised on the manufacturers preventive items based on millage etc and if you want them to address these as well since your already there) I appreciate that, it’s just one less thing I need to keep track of. I Picked up my car, brought it home and the next day there was a puddle under my car? I texted Johny and let him know. We worked together checking fluids and tracked it down to the front washer fluid. I’ve never nor did I have this issue before I brought it to them. He said bring it back and we’ll check it out. Johny had my back, worked with his manager they found the issue, and texted me yesterday to come get her. Great communication, excellent client focused customer service, awesome customer lounge with a coffee machine that makes you any specialty beverage you can imagine. I drive a hundred miles round trip to bring my car here because they are the best I’ve found. Thanks San Jose Mini and Johny.
Brad McKay
Jun 23, 2022
4
Great car service dept! Service agents was 5 star and supportive.
Jay Opinia
Jun 23, 2022
5
Service department was great, everyone was polite and helpful. Johny, my advisor, kept in contact the whole time my Cooper S was in for standard maintenance as well as to deal with an issue with the collision warning system. Looking forward to working with him again next time my car is in for maintenance.
Mike Reppucci
Jun 22, 2022
5
Great experience trying to find a car which we were looking for in this low inventory high demand market. Jon, Nicho, sales manager and finance manager were all polite and helped us made the decision with no pressurizing to buy and even more polite when we took our own time with our decision process.
Priyanka Shree
Jun 21, 2022
5
Friendly advisor, nice waiting room and professional examination report.
Su Hui
Jun 20, 2022
5
Great service on getting us the car we were looking for and even helped to get the last new car available in this high demand low inventory scenario. First time Mini and it’s such a pleasure to drive it!
Shreenivasan Manievannan
Jun 19, 2022
1
The Mini is fantastic; however the dealership neither did their job nor kept their word. I have emails to back up all of what follows: I ordered a Mini in mid October. When I checked on the delivery in February, I found out THEY HAD FAILED TO ORDER IT, despite the fact that I had paid the deposit, as required. After strrongly expressing my disbelief, the manager was called and he (re) ordered the car, promising that I would get a 2023 model at the original 2022 price because this was their error. I subsequently got this in writing va email. I eagerly watched the progress of the car's building and delivery but when I went to pick it up (mid June), they initially tried to charge me the 2023 price. I expressed my extreme displeasure at their FAILURE TO KEEP THEIR WORD on the price, becase of their intial error, and they did eventually reduce the cost somewhat but not down to the agreed 2022 price because "circumstances had changed." I AM WRITING TO MINI USA ABOUT THIS MATTER.
Shirley Reekie
Jun 16, 2022
5
Roberto was so helpful and made sure I was clearly communicated with and that all of the necessary needs for my Countryman were handled.
Eric Swanson-Dexel
Jun 16, 2022
5
Excellent dealership. Service was exactly as promised
Paul Eccles
Jun 16, 2022
5
Top notch! Thank you for the great service!
Luver Tal
Jun 14, 2022
5
Very satisfied new mini cooper Countryman purchase experience! The sales representative Natallia is extremely helpful through the whole process from test drive, to locate our favorite model/color/config etc, to update the manufacturing status regularly, to final delivery and paper work. The other staff including GM, technician, financial manager are also very nice and friendly.
Eric Jin
Jun 10, 2022
5
I needed a new windshield and my insurance reimburses me for all glass without filing a claim so I went to MINI of Stevens Creek. My advisor, Hector, was great. He was courteous and professional.
ID
Jun 4, 2022
5
Range Rover - Purchase Experience) Evidently, there is a reason why this dealership has such great reviews. We all know car shopping can be a hassle yet intimidating as you commit yourself to a long-term contract. I found my car online, visited the shop, and spoke to Sam. He was friendly and immediately offered to show me the vehicle. The test drive was excellent, and I quickly knew the vehicle was the one. The significant part is everyone at the dealership avoided the “pressure you today purchase.” I came back around, and test drove it again. A few days later, we jumped into the contract, and the rest is history. I am extremely happy with my car! Thank you Steven Creek Mini team, for such a pleasant car purchasing experience. Lastly, to those shopping, please be sure to do your due diligence and inspect the car you buy. This will keep a realistic and honest point between you and any dealership you shop at. Good luck!!
Abraham Luna
Jun 1, 2022
1
Terrible car service. Service person not knowledgeable. Makes me wait for longer hours.
Jocelyn Hall
May 28, 2022
5
Both the salesman and sales manager were very attentive without any pressure making the buying process very easy and enjoyable.
Cynthia Williams
May 28, 2022
5
We made a decision to purchase a new vehicle before interest rates rose any further. Steven's Creek Mini was one of only two dealers in the San Francisco Bay Area to have a Mini with a standard transmission. We quickly, or should I say slowly made our way through the east bay to Santa Clara. To our surprise, and now enjoyment, we purchased a new 2023 Mini Clubman. The dealership was kind to set up an appointment and call us before we left to advise of others expressing interest in the car. When we arrived the car was in the showroom and we worked with Kyle who took us through the many features of the vehicle and arranged for a test drive. The car hugs the road as expected and we enjoy the sporty look. Kyle continued to assist with our decision to purchase the car and we drove home with smiles on our faces. Good job Kyle!
macwav
May 25, 2022
5
Excellent overall purchasing experience. Helpful and friendly sales staff.
Tim
May 23, 2022
5
Thanks Hector for helping us to check on the tires and the brakes. Great customer service 👍 Nice & Fast service!
Scarlette Ng
May 18, 2022
5
Amazing service and amazing staff. Very good service and reliable place. No hidden cost etc. Excellent staff and clean place. Good experience. thanks satyam s
satyam
May 18, 2022
5
I worked with Sam and Mo; both were awesome! Super helpful and hung in there with us every step of the way! I called on a fluke to see if they had any inventory and they had exactly what I was looking for! Thanks guys, we appreciate you!
Cynthia Smith
May 17, 2022
5
Always buy my new mini here and service it here. Everyone here is very nice. They even wash my car when I get it serviced!
Julia Thwaites
May 13, 2022
1
Bought a used car from Mini of Stevens Creek of Feb 2022. Come May 2022 with only 1,083 miles put on the car... the coolant line burst and the car overheated and shut down. Now I don't have a running car. The dealership has not returned any of my messages after numerous tries. I now received estimates from mechanics that the cost will run me 3-6k...basically what is owed as it may be a head gasket problem. For a "reputable" dealership this is absurd to have happened so soon since I purchased car not very long ago. Would not recommend this dealership let alone owning a use mini after this experience.
AB
May 13, 2022
5
We worked with Natallia N. to buy a new MINI and our experience with her was absolutely positive. We walked in, she quickly found a perfect car for us, and we bought it. She went above and beyond to make sure we're satisfied.
Mikhail Kalugin
May 7, 2022
5
Great customer service. Beautiful inventory.
McCombs Nena
May 6, 2022
5
Had really great service when I got my mini serviced last Monday.
Esteban Sanchez Orozco
May 4, 2022
5
Have always brought our Mini Countryman here. Service department is fabulous-friendly and has went above and beyond. Wish they were closer but…… will continue to make the drive.
Michelle Mack
May 4, 2022
5
It was a good experience the dealer was very helpful and friendly thank you mini of Stevens creek
Hassan Abdi
Apr 27, 2022
5
Alvin at Stevens creek Mini has been amazing to my family! He helped us find a great deal on a beautiful mini for our growing family and went up and beyond with his customer service! If you’re looking for a new car and want a salesman who listens to your concerns and never pressures you ask for Alvin!
Deanna Castillo
Apr 17, 2022
5
My service advisor Simon Loretto was excellent. He educated me as to the type of failure my Mini's computer was reporting as well as the purpose for the vehicle's on-going drivability & performance if we didn't fix the problem.
Todd Weber
Apr 13, 2022
1
Customer service is so poor. People in service is not friendly and also the person in the cashier is so rude(the man with a large hole on the ear lobe). He doesn’t wanna honor my mini credit card rewards and the guy from service I think the name is Johnny also doesn’t wanna honor my mini rewards. It so clear I told him not to wash the car but still washes the car which I just waxed the car before servicing. The car was already done already in the parking lot but still made me wait for over an hour. Maybe he wanted the car to dry up before handing it over. I approached him and said just wait in the lounge. My appointment was 9:35 am and I got my car between 1:30 to 2:00 pm. That day I was so pissed and I’m not coming back.
Rodrigo Zafra
Apr 7, 2022
5
Mo, Alvin, and the entire staff was very helpful and patient throughout the whole process. Planning to buy another Mini because of their excellent service. Will definitely refer all my friends and relatives. Thanks guys!
Brian Nguyen
Apr 7, 2022
5
Great dealership. Keep me up to date on my car. It was all washed and full of gas. It was ready to go when I got there. Paperwork was a breeze
Cherie smith
Apr 6, 2022
2
Came in for my oil change did not have my oil filter
Armando Arriaga
Apr 5, 2022
5
Friendly staff and easy to do appointments online. Plus service department fixed some noise I had in my Mini Countryman where I have tried to get it fixed in so cal. Now I don’t hear the noise when I drive. Big thanks to service department.
Jin Hwang
Mar 31, 2022
5
The overall experience was good, and the communication process went smoothly. My service advisor Johny explains the item lists clearly and provides professional services.
Yunan Huang
Mar 29, 2022
5
Hector my service rep was fantastic! Extremely helpful explaining my repair process. My appointment was on time, and service and repairs were done quickly.
Fiona Davidson
Mar 24, 2022
5
My engine light came on and Hector had the car fixed and ready to go. Great service and a new gas cap was the problem. So glad it?s fixed!
Jen Labreche
Mar 23, 2022
5
Good experience. Good communication, good facility, but I did have to wait 5-10 min. when dropping off and when returning to pick the car up
Stephen Lau
Mar 21, 2022
5
Amazing service!
ValPaval
Mar 7, 2022
5
Have serviced my car for over 6 years now. From the buying process to every visit since, all of their employees have gone above and beyond to provide the best service. They make me feel confident that my car is getting the best care.
Francisco Diaz
Mar 2, 2022
5
The service department is exceptional especially Aden and Mike. Thank you for your time Monday.
Shelly Mack
Mar 1, 2022
5
I bought a car from them ...I was comfortable with the three guys that I worked with. An issue arose but the service folks were easy to work with. They took care of that issue right away.
Ruth Coffey
Feb 25, 2022
3
I am the owner of BMW and Mini. The service at Mini of Steven Creeks is always falling short, from the knowledge of the sale agent, to finance, management is not organized.
Pamela
Feb 24, 2022
5
It was a repair which was done well. The only problem was with the insurance which was not the fault of Mini of Stevens Creek
R Attaway
Feb 21, 2022
5
Nice people Worked hard to give me good deal I will buy another car from them Took too long - wish it could have been done quicker
Tere Linzey
Feb 20, 2022
5
The buying process was fast and without hassle both times. The only thing I wish I had was a handbook and an extra key. Service was easy as I purchased the service plan. The people were nice and friendly, which is why I decided to trade-in my MINI for a BMW at this dealer.
Colleen Gleason
Jan 27, 2022
5
As usual, it was easy and pleasant to have my Mini Cooper serviced at this dealership
Mark Ginsburg
Jan 20, 2022
5
Always great service at this location. Clean lobby, coffee, tea, comfortable seats, Several tv’s to watch. Great wi-fi
Zina Akanbi-Birden
Jan 13, 2022
2
Your automated scheduling system was out of service for the entire week and when calling the 650 number to schedule, your system could not transfer to the local dealership. How shoddy. Further, I had to go into your store to schedule the appointment. When repairs were made, your agent had to handwrite the repairs on the service order. Your facilities have not changed since the time I purchased the car. Appears you plan to close this dealer. Total unsatisfactory. I will make one additional service for my other Mini and then find another dealer not associated with AutoNation
Stanley Toal
Jan 10, 2022
5
Mini of Stevens Creek is one of the best customer service oriented dealers I’ve dealt with. Hector has always been quick and efficient. I’ve had quite a few cars the years from various makes and models,and its always cringe time dealing with service centers. Stevens Creek Mini is literally a pleasant interaction each time I’ve gone there for service….thumbs up👍!
Mark English
Jan 7, 2022
5
very friendly and professional to provide suggestions during services.
Wei Xiang
Jan 7, 2022
5
Scheduling was same day for urgent issue. The scheduling person, the service rep (Hector) were friendly, efficient and effective. Regular and clear communication about status and costs.
Manish Chawla
Jan 7, 2022
4
i took my car in for an oil change, they provided great service
Gabriel
Jan 6, 2022
5
Hector is very patient and knowledgeable. He always find the best way for us to keep our car in good shape.
CC
Jan 4, 2022
1
Everything has been great with MINI of Stevens Creek until my most recent service appointment. The service manager not going to mention who, told me my front break pads are crooked causing a dent in the rotors. That’s totally fine, if something is wrong with the car I’ll pay to fix it. All I wanted to know was what might cause this? And all he told me was this was a quite common thing. ??????? Ok, but that doesn’t answer my question. Then I looked at my service detailed report when I went home and saw a note saying there might’ve been a defect causing it. All I wanted was a clarification, and I wasn’t able to get one 😞 12/29 follow up— I received a call from the service team manager and he was able to clarify on my initial questions that weren’t answered. Understood that there are new team members on the team and they’re also in the learning process. Very appreciative of the speedy follow up. Thank you!
Lin Shao
Dec 28, 2021
1
I bought a mini cooper from this dealer 6 years ago and it was a good experience. But, this time is horrible! The sales went away in the middle of purchasing paperwork without letting me know; so I kept waiting without knowing what was going on. I was told that the car will be filled with gas but it was empty when I got the car. I was not told how empty of the gas tank, I saw a bar with 1/8 level and thought I had 1/8 of a tank. Actually, it is totally empty. I would have seen a white bar if I got some gas left. It actually cannot run but I was not told! When I ready to leave with my car, I was given only one key. I said I should have two keys. Then, I was given a wrong key and I was asked to give it back when I was in the freeway. Where is the professionalism! I decided to go back to the dealership because I did not want to the sale person who gave me the wrong key in too much trouble. Absolutely a bad experience!
halcyon
Dec 27, 2021
1
I had to make several phone calls daily to be sure that progress was being made. Mostly nobody answered and I had to leave messages that also weren’t answered. To make matters worse they had never contacted my insurance which they told me they would do. So I did it and sent them all the information they needed. Adrian was completely unorganized. When it finally got fixed I arrived and they didn’t know if my insurance company was paying them directly or if I was supposed to pay them. I called my insurance company and they told me they were sending the check to me. I told them that the check was coming to me and I should pay the whole amount. They refused. I now have a check from my insurance company and came out on the positive. I’ll pay them when they figure it out. Maybe after they call me multiple times everyday and waste their time like they did mine. For the cherry on top when I arrived Adrian, being unorganized as usual, couldn’t find my car keys. I spent another 20 minutes watching him check around all the desks and lockers in the garage. I actually called my salesman and asked him what the car was worth. I’ve had it less than 6 months but would prefer to never work with them ever again.
Camden
Dec 5, 2021
5
The service was no hassle
Prachan Mokaves
Dec 4, 2021
1
We've purchased other cars from this dealer in the past and been very pleased with the sales team. This time we couldn't believe it was the same dealer, from the first scheduled test drive appointment (to which the sales manager didn't even show, nor was there a promised vehicle to test drive), to never a single response to direct specific questions, voicemails or emails until the car was delivered. I had discussed with the sales manager and his team how frustrating their lack of communication and abysmal service was; I was given apologies but the utter lack of communication continued until I picked up the car. Absolutely abysmal service from the sales team.
mschu11
Dec 2, 2021
5
Love them. They are always so courteous and nice.
Lisa Bianchi
Nov 28, 2021
1
BUYERS BEWARE: We purchased a used Mazda from this dealership on 9/20. I wish we would have done a little more research before stepping foot in this place. The purchase of the vehicle came with a 5 day money back guarantee. On day 3 we started noticing the car making a weird noise when we would switch gears and press on the break. We immediately called the dealership to report these issues and were told we would get a call back. On day 4 we had not heard from anyone so we decided to just drive to the dealership and speak to someone in person. Since we didn't have an appointment, we were told that they would squeeze us in to take a look. At that time we mentioned the money back guarantee and we were thinking about returning the vehicle. Day 5: No calls or Updates, when we called ourselves to inquire they said they didn't have record of the vehicle, put me on hold for 20 mins just to come back and say they do have the car but that everyone from the service department had left for the day and they couldn't give us any information. When I persisted that we need more info I was hung up on. I called back and spoke to a gentleman and he stated he would be transferring me to a manager, guess where he transferred me to? A dealership in Las Vegas! I was extremely upset at that point. I immediately called back and spoke to someone again and they assured me that they would be calling us first thing in the morning with an update. Day 6: We get a call with them asking us to come in to the dealership, when we arrived the service agent told us he was new, and that he decided not to run a diagnostic because it would "cost you too much" and said he instead just replaced the battery. The sound on the car got progressively worse day after day, until we couldn't even switch the gears anymore. We got the car towed to a licensed mechanic who after being in the car for less than 2 minutes knew that there was a transmission issue. After running a diagnostic he came back and said that the entire transmission needed to be replaced. We were quoted $4000 for these repairs. That's half the cost of the whole car! He also found that some transmission repairs were done that was not reported to us at the time of purchase. We called the dealership today to let them know this and they stated they can't do anything because the car is a Mazda and they don't repair Mazdas. California has VERY strict consumer rights laws regarding the sell of used vehicles. We have already filed a complaint with BBB and are now gathering all of our documentation and phone call records in preparation for legal action. Please take my advice and take your business elsewhere!
Dameshia
Nov 17, 2021
5
Mini Coopers always catch my eye: such an attractive and compact car. I particularly liked the dark silver variety with black trim. How surprised I was, then, to find this same color combination on the lot of MINI of Stevens Creek! The basic Cooper model that I ended upon purchasing was in near-perfect condition with low mileage and leather interior. The service of staff members TJ and Mo has been as impressive as my find. When my "new" Mini manifested one unforeseen problem just two days after purchase, both staff members responded to my concern within an hour. They facilitated my experience through the extensive service department at MINI of Stevens Creek such that repairs were quickly completed. I couldn't be happier with my new car as well as the care and professionalism of TJ and Mo. I've got a new slogan for you guys: "cars with ease [e's] because we car[e]." :) Many thanks!
Paul M Fullmer
Nov 12, 2021
1
Kudos to my service advisor, Steven. He was great. Everything else about the service process was horrible. Making an appointment, long-wait after appointment time, lack of communication on car status, empty sales floor, empty shelves... It looks like this place is going out of business. I own 2 Mini's (one purchased here) and both have been serviced here for years. I don't know what has happened to this dealership, but it's falling apart. Hope they get their act together or they will lose a lot of business.
Derek MacDavid
Nov 5, 2021
5
Many thanks to Pedro ,Alvin and all the staffs who made my day, we had a great experience purchasing the very first mini. Thank you again for going above and beyond!
Yuki Bauer
Sep 18, 2021
5
Such a great experience with the service team here. They go far beyond their needs to make sure your vehicle is in top performance. I will continue to use them as everyone is very helpful.
Joyce King
Sep 11, 2021
5
I had a great experience at Mini of Steven’s Creek! Anthony was absolutely amazing. I brought in my 2008 Mini Cooper because the airbag light came on. The price to fix it was about $2,000. I appreciate Anthony being honest with me and saying it wasn’t worth it for how old my car is. The team really took my specific situation into context and I felt very valued as a customer. I enjoyed the staff here they were all very friendly and would definitely go back!
Mya Linden
Aug 27, 2021
5
All around great service starting from the managers, salesman, the service department, and collision guys. Always professional and helpful! I highly recommend Steven Creek Mini
Cheryl Reband Burke
Jul 29, 2021
5
Mo was very helpful in making the buying process easy and painless. I worked with Mo over the phone, email and text to find me the vehicle I wanted. I highly recommend using Mo as your salesperson.
Tthetrrout
Jun 19, 2021
4
They did what I requested them to do, albeit not as quickly as it could have been done, but they had very valid reason for the delay
Stv Crk Mini
Jun 10, 2021
5
Relaxed fun place to shop. Can’t go wrong with a MINI.
Cathie Grijalva
Jun 3, 2021
3
My experience was overall average I appreciated the customer service reps~
Linda Davis
Jun 2, 2021
5
Bryan is a great service advisor. My service was performed on the timeline I requested and my car was cleaned with care, not one of those bad wash jobs.
Kevin R. Butler
May 29, 2021
5
I love my MINI. The personal service from Travis is awesome. Mini of Stevens Creek delivers—-sales, service, personal contact and in-time delivery when you expect your vehicle The service department is the best—-even better than my second vehicle from another AutoNation dealer. Thanks Travis for always delivering terrific service.
Julie Riera Matsushima
May 29, 2021
3
1 star for the person who helped me. He was nice and trying really hard. 2 star for the clean condition of the car and final service received Negative 2 stars for: time it took to get the car back. Appointment was 10:20 am, I even arrived earlier to make sure I was on time. Time I was checked out and in my car 1:50 pm... I know because texted the husband. That's more 3.5 hours of waiting and not acceptable. I asked for a shuttle, granted someone called in sick but the dealership should have provided an alternative (hire Ueber or reimburse client for cost). 2.5hrs to 3 hrs is what I was told. 3.5 hrs having to wait in the lobby or otherwise not acceptable. Also this isn't first time it's taking so long.
MIniDriverS
May 29, 2021
5
Have been a client, for the past 5 yrs. Service Advisor Hector is the best. He’s informative, efficient and is a professional at his job. Always given me top notch service.
Bessie Chong
May 27, 2021
2
This is a surprisingly difficult purchase. I am still in a three-week process trying to purchase a vehicle in cash from Mini of Stevens Creek. Going through Cars.com, they did not receive my request for information so I called them. I got bounced around several sales agents. This took about a week. I finally got a proposal and about two days later I offered to purchase the vehicle in cash. They had me fill in a credit application nonetheless, claiming it is a required point of reference. I was told their finance department will contact me. After several days I called again asking for an update. One of the sales reps told me the finance department will mail me some contracts several days ago. I have not yet received the documents. Wish me luck.
JHong
May 26, 2021
3
Service was done efficiently, no problem encountered . Sales staff was another matter.
Wilson Loke
May 25, 2021
5
Took my wife's car in for service, the adviser was friendly, very helpful and answered all my questions. The service on the car was done well before the estimated time. Very pleased.
Matt Lull
May 14, 2021
4
Sticker shock at price of replacing O2 sensor. But overall great service. Very grateful that the work was done in one day?a short Saturday at that. We live in the Central Valley so appreciate your meeting the promised deadline. TJ was great?attentive, clear, sympathetic, and accessible. Good use of text first, then phone if necessary. Glad yours is a union shop!
John Hales
May 8, 2021
5
Bryan, my excellent Service Person, was Great! My car repair had lots of parts complications (the radiator had to be ordered from Germany and the first one arrived destroyed! and needed to be reordered) and several other parts needed to be repaired/replaced since my car is so old. But, Bryan was in frequent communication with me every step of the way. He is an asset to Stevens Creek Mini.
Nancy Mcdermand
May 5, 2021
4
Long wait for the vehicle to be completed. No loaner car available
Edwin Der
May 3, 2021
5
Great customer service and good deals
Jimmy Tran
May 1, 2021
5
Outstanding, given a loaner for the week. No inconvenience at all
Richard Irwin
May 1, 2021
5
Went early in the morning was greeted ask to wait only took 5min. an service came then the repair only took 3hours I was happy because my car was running fine and they washed my car also
Randall Gomez
Apr 25, 2021
5
Staff was very professional and helpful. It took more time than I was expecting even though I paid cash for the vehicle.
Debbie White
Apr 25, 2021
5
I went there in Feb for the first time and Alvin was helping me until very late at night. Since I was leasing another car so I was not rush on deciding my next car. But Alvin really helped me pay attention on deals/ offers base on my needs the whole time and I was lucky to get the car I want in the end... which is few days ago in April. I’m very appreciate Mini of Stevens and Alvin who helped me with everything they could! A big thank you! Good job guys 👏
Liu Tsai-yi
Apr 21, 2021
5
Won deregulation service sales and service department. Above average costumer care, absolutely recommend them.
Kathy Miller Sandhu
Apr 20, 2021
5
The entire service process at Mini Stevens Creek was great! I sincerely appreciate the general customer service and notice of needed car service. I’ve had other service experiences at different dealers where everything felt rushed and impersonal. Not the case here! My service Representative Travis Bauer- the Best ever! So amazing how he is able to clearly and concisely communicate and explain things in an easy to understand way. Given all of the car techno jargon- he was able to explain in complete lay persons terms to the point where I could understand and share the info. with my partner! He’s very professional and personable- went above and beyond which seems like his normal standard!
Kokoa Lavue
Apr 17, 2021
5
The entire service process at Mini Stevens Creek was great! I sincerely appreciate the general customer service and notice of needed car service. I?ve had other service experiences at different dealers where everything felt rushed and impersonal. Not the case here! My service Representative Travis Bauer- the Best ever! So amazing how he is able to clearly and concisely communicate and explain things in an easy to understand way. Given all of the car techno jargon- he was able to explain in complete lay persons terms to the point where I could understand and share the info. with my partner! He?s very professional and personable- went above and beyond which seems like his normal standard!
Ronda Liesenberg
Apr 17, 2021
5
Car service was great! I waited for my car and it was completed by the time I requested, and they were very helpful with questions I had. Thank you!
Irene B. Thomas
Apr 16, 2021
5
Their customer service & Service departments are the BEST!
Maggie Rathmann
Apr 15, 2021
5
Consistently good service advisors, quality work, pleasant waiting area and complimentary car washes
Kerry McDonald
Apr 14, 2021
4
The guy was nice and explained what my car needed. Overall the service was better than last year.
Puiyee Tse
Apr 11, 2021
5
Travis Bauer gave exceptional customer service!! 5 stars!!
Leonel Barajas
Apr 10, 2021
2
Service was just ok. I made appt and could not get price how much repair was going to because no one was avaliable to tell me. I found out when I got there yet no car was open for me to drive while the repair was being done. After repair there was a other issue and was not offered to fix while I was there. Repair was for wiper reservoir which was leaking. I still have leak because pump needs to be replaced and is leaking so still have a leak. Now I have to find time to go back and for pump. I also did not receive my military discount. The rep was not friendly at ist and though he did not go out of his way to help the problem. I may not return my mini there for service. My number is not listed right in system and asked for it to be changed but no one corrected it. My email is correct though for further questions.
Anthony Sparaco
Apr 8, 2021
4
Johnny the service technician was great! He was able to fix the issue that they hadn't been able to fix on my last 2 visits. Unfortunately, the gentleman I was working with (not Johnny) never called me when my car was ready and I had to track someone down at 7:15pm to find out what was going on with my car. Since they were closed by then, my car had to sit overnight, I was not planning on that and had to take extra time off of work to pick it up the next day as I hadn't planned on it being there 24 hours. Turns out, they were done with my car by 2pm the previous day. Not cool at all.
Diane
Apr 6, 2021
4
Johnny the service technician was great! He was able to fix the issue that they hadn't been able to fix on my last 2 visits. Unfortunately, the gentleman I was working with (not Johnny) never called me when my car was ready and I had to track someone down at 7:15pm to find out what was going on with my car. Since they were closed by then, my car had to sit overnight, I was not planning on that and had to take extra time off of work to pick it up the next day as I hadn't planned on it being there 24 hours. Turns out, they were done with my car by 2pm the previous day. Not cool at all.
Diane M.
Apr 6, 2021
5
The service team, particularly Hector consistently provides stellar service and the work performed by the technicians is always done right!
David
Apr 6, 2021
5
Did my all shopping & purchasing online they delivered the car to my home and completed the purchase paperwork on my deck in the Redwoods. They went over the Mini Clubman S on my parking pad here at home, nice people, great experience. Start to finish this was the easiest car purchase I have had in my 66 years.
StevenPatty Bailey
Apr 2, 2021
5
Great customer service. Spanish speaking personnel was wonderful!! They made the process very smooth a couple of days ago when I traded in and bought my new car
Lucia Vallecillo
Apr 1, 2021
3
I worked with Vincent and Joseph when I was looking for a car. They let me test drive 3 cars and answered all my questions respectfully. I eventually ended up buying the 2013 Audi TT. However, the center light break was malfunctioning, so I asked the manager if he would be willing to replace the center light break if I bought the car. He promised to change the light in two weeks, and somebody will be calling me after the part arrives from the company where he ordered it. I bought the car in February 23. I called back in March 25 and I was informed that the manager will call me back. As of today, March 27, 2021, the manager has not called me back and I am stuck with a car with malfuctioning center break light,
henryqv
Mar 27, 2021
5
Just got a 2021 1499GT for my son, initial inquiry for a quote was already the best compared to another dealership in the SF Bay Area. At the end, the other dealership matched the price but why didn't they offer the same at the beginning? Stevens Creek, had a few extra options and they basically hooked it up free, fantastic deal. Also, their front bumper didn't have drilled holes for license plate, don't want that, rather do the tow hook to the side, so hard to make a hole in the car, ouch! Thank you to Vince and Joe, cool guys that don't play around, whatever you need, they can make it happen. I had many requests and kinda picky on some things, they weren't phased, and they were like I gotchu. Nick/Bahman in finance gave us a great deal on the Appearance Protection to keep the car fresh in the years to come. Totally satisfied,
Kevin Lee
Mar 23, 2021
5
Amazing as usual! Great customer service and very easy to work with. I will definitely be back!
Delanie Rose Burke
Mar 21, 2021
5
Amazing as usual! Great customer service and very easy to work with. I will definitely be back!
Delanie Burke
Mar 21, 2021
4
Once T the dealer, I was informed well about the service and the shuttle.
Mediko13
Mar 12, 2021
4
Everything was fine at the dealer. The only thing I had problem with was when I me my appointment, I was not asked what will be doing when I get there. Will I stay or leave. Would I need a shouttle and if so, what distance was available.
Mediko Issakhani
Mar 12, 2021
5
My service advisor was so nice 👍 and the service was good ! Thank you TJ 🙏😊👏
Eric Sablad
Mar 9, 2021
5
Mini on Stevens Creek serviced my car plenty of times. No complaints. I get updates before and after repairs, and any other issues along the way. Most of the time, my car is finished before the end of the day.
Marie Reyes
Mar 5, 2021
5
Outstanding service and follow-up completed on my Mini Countryman.
Charles Levy
Mar 1, 2021
5
Excellent experience ?they always take excellent care of my car.
Sonia Mehta
Feb 27, 2021
5
Friendly service. Drove right up and the entire appointment was easy.
Esteeb65
Feb 25, 2021
5
Total time of service ended up what was quoted. Found out more services were needed than expected but were all covered. My car got an exterior wash and tire shine. Overall excellent service.
Adrian P.G.
Feb 23, 2021
5
Hector was my service rep. He is awesome! He was able to secure me a loaner and get me on my way.
Lori d demars
Feb 10, 2021
1
Stay away from this place! Came in for maintenance, oil change, and a leak from the sunroof drain tube. They did all of that and fixed the leak saying that they did not find any leak at all. Which is weird because before taking it to the shop I poured an entire bottle of water on the groove of my sunroof and it was definitely leaking. But whatever. It was magically "fixed". Thanks! And then this service guy tells me, oh we saw that the transmission coolant is leaking and it's gonna cost me 1400 to get it fixed! Lies!!! I asked how does this happen? He couldn't answer, cause this rarely gets broken!!! Before coming there we checked every nook and cranny of that car and nothing was leaking aside from the sunroof! You guys are making bogus repairs that are not cheap at all! Me and my husband went and picked up the car and checked where the supposed leak was and there was nothing! The assistant manager tried to point it out to my husband and then tried to confuse him by pointing to another part! Crazy! How do you guys sleep at night?!? Taking everyone's hard earned money like that! You guys are thugs! And we are in the middle of a pandemic and everyone's budget is tight! I was a loyal customer but I'm never coming back after this nonsense! Do yourself a favor and go somewhere else after your warranty is done!
Ellen Grace Ignacio
Feb 4, 2021
5
Bryan was great. Attentive and listened/acknowledged my concerns. I appreciate the coffee corner very very much!!
Anna-lee Revis
Jan 31, 2021
5
They made my buying process smooth and easy! I bought a car for my mom. They let me take the car to my mom to see if she liked it. And, She loves it!
Michael Jasper
Jan 29, 2021
5
Very easy process to get the car I?ve wanted. The salesperson Brandonm was easy to work with and I changed the original vehicle for one that had more options and received a good price.
George Pedroni
Jan 29, 2021
5
I was very happy with the service and repairs to my car I would especially like to thank Travis for all his help with getting my car repaired with out Travis I don?t think I would?ve gotten my car repaired that day
Sally Barrera
Jan 27, 2021
5
Vincent was great to work with! Love my new countryman. Thanks!
Senta Gardner Colombo
Jan 25, 2021
1
If you go to this dealership make sure you have more than a few hours to spare. I had an appointment and still waited over three hours to see the finance person, who then rushed me through the process, explained NOTHING to me, and was boarder line rude in correspondences afterwards when I needed to have things explained to me. I knew the car I wanted going into it so the sales person didn’t have to really “sell” me anything, but showing me I they options, maybe going over potential extras I could add to my car, and good old fashioned customer service would’ve been nice. I got the impression he was very new and didn’t know anything about the cars other than what was printed on the sticker. I literally sat in a chair at an empty desk fir 2.5 hours with not one single person asking me if I needed anything (even pointing out the coffee area would’ve been nice). I’m about to spend a whole lotta money on one of your cars ya’d think I get a little more “service” from the people sitting around doing nothing in the dealership. Also, if you’re concerned about COVID, double up on your mask and don’t touch anything! The office I went into after 5 or six people were in there was never sanitized between clients and didn’t notice any kind of “safety” protocols while I was there. The finance person’s office was a sty and grimey. I literally used my own sanitizer to wipe of the surface of the desk where I was I sitting. So gross and scary!!
Lynette Lawrence
Jan 25, 2021
5
Yes maybe. Took it for a scheduled service. Yes oil change was done, but they didn't clear the service light on the car. Had to clear it myself. Good thing I have code reader from having my BMW. It's the little things.
Neil Amorao
Jan 21, 2021
5
Very professional service time. Work was completed quickly and COVID protocols were in place which made the experience very comfortable.
Maggie Collins Pearson
Jan 21, 2021
5
I was at the service department the other day to get my door fixed and the person that helped me was Travis. He told me what was wrong with the door and how long it would take to fix the car. I waited at least and hour for them to fix it. Travis was thorough with the explanation of the matter. He also checked if my car was still under warranty.Overall it was a good experience especially when the waiting room has coffee and tea for refreshments.
Eva B.
Jan 20, 2021
5
My advisor was helpful. Explained everything. Got my repair for free. This is my 2nd mini and won?t be my last . They have good warranties. I?ve had my car for 9 years and this repair was still under warranty. Super nice facility, makes the time waiting fly by. Thank you!
Sheila Mclaughlin-mayang
Jan 19, 2021
5
The team at Mini of Steven Creek were enthusiastic, friendly and extremely professional. They treated my Mini and me with the upmost care and respect. I left feeling confident that my new Cooper was perfectly tuned and ready to roll. Thank you Mini of Stevens Creek for treating my car with such care and respect. You won my vote. Keep up the great work.
Ymelda Kuyath
Jan 18, 2021
5
I took my BMW X5 2017 in for routine oil service AND all I can say is EXCELLENT customer service. I was treated like I was the CEO of BMW. Yes, I had the usual negative attitude of all car dealers, but this one stood out and they were fair. I did the cost analysis ( time is worth money) and doing it myself or by possibly an untrained mechanic, cost wise, they made it easy for me to bring in the car for the oil change. I will be a repeat customer.
Ruben Reyes
Jan 18, 2021
5
Travis and guys, did a great job for my Mini! Really appreciate effectiveness and courtesy :-)
Oksana Lushina
Jan 18, 2021
5
Emailed several local dealers for price inquiry for a 2 door mini cooper hardtop, specifically requesting email/text reply. Most dealers called me immediately but Luis emailed me to introduce himself. He was very straight forward and provided highly competitive prices on several cars and I was able to make a decision quickly without a long drawn out negotiation. Went to the dealer a couple of days later to complete the paperwork and buy the car. Very painless process, highly recommended.
Janet Chan
Jan 13, 2021
5
I've been a customer for many years. Their reliable and accommodating staff and service providers are amazing.
happy client
Jan 8, 2021
5
Excellent use of technology (texting) by my Service Representative to effectively keep me informed from start to finish. Bravo for helping me to save money on repairs. Techs and services folks gave my mini some TLC.
Stewart Raphael
Jan 3, 2021
5
Last December 19, I was at dealer for my service. I was comfortable because the staff are polite one person is Taylor (TJ). Good service Happy Hollidays ??
Severiano Guevara Barrera
Dec 22, 2020
5
Best service department I have ever dealt with. Service rep. Brian was great and explained the issues with my car. I would recommend this dealership to anyone owning a Mini Cooper
William Hartman
Dec 21, 2020
2
Spending $1600 on repairs that did not solve issue with my vehicle tends to be extremely frustrating. I expressed my displeasure of the results and left it there. I will admit that the staff is very friendly and I believe they have good intent. It's difficult for me to give stellar reviews when I spent a large sum of money and am pretty much back where I started.
Brian Vierra
Dec 21, 2020
3
It took a long time to process purchase and asked for an additional papers 1 day after the purchase.
Ronan Acot
Dec 19, 2020
5
Courteous and efficient personnel.
Marie Vaughan
Dec 18, 2020
5
From purchase through my first service appointment with Hector, these guys are straight up honest and reliable. I will buy and get service from them again!
Eddy Skees
Dec 18, 2020
5
I went in for an oil change and walked out with a new MINI! This is my 2nd MINI purchased from Stevens Creek MINI. Their service dept. is always efficient and courteous. Joesph Lara and Nick who helped me with this recent purchase, just like the 1st time, made the process fast and easy. Thank you MINI for the great product and thank you Stevens Creek MINI for having top notch service!!!!
Tia Martin
Dec 14, 2020
5
Had a great experience working with the salesman Joseph in Steven’s Creek for a Mini Countryman. He was upfront about their inventory and worked with me to get the car I wanted.
Lexie S
Dec 13, 2020
5
Staff very helpful, professional and patient. Excellent cars too!
Paul Wren
Dec 13, 2020
5
Johanna was very enjoyable to work with for finding the mini i wanted. She was very helpful with answering my questions, as well as searching for any car that matched my strict requirements on car play integration, which seemed to be a rare feature on minis. She was very patient and gave me the time I needed to consider my options, as she was giving me a new suggestion of leasing a mini rather than buying, which wasn’t an option I was considering. She also found a color of mini that I was not considering either, nor thought of, but after inviting me to test drive it, I was wowed by the interior she chose and the color of the exterior. Her nudges towards these offers had no feeling of being forced, and I ended up being a very happy customer, finding things that I haven’t even considered. This was overall a very good first experience and first impression of a car dealer, and am looking forward to working with other car dealers for any future car purchases.
minininja
Dec 12, 2020
5
Spectacular. Customer service!! They were extremely patient and no problem answering the many many questions I had !
Jameelah Miller
Dec 10, 2020
5
Had a great experience leasing a 2020 Mini Countryman. Alvin, Mo, Vincent, and Feb were all fabulous. They were very helpful. I would recommend them anytime.
anneleilani
Dec 3, 2020
5
Travis Bauer was very helpful and took the time to answer my questions and explain things. It was a very busy day at Mini of Stevens Creek yet Travis made sure my car was serviced as requested.
Carmen Segovia
Nov 30, 2020
5
Just had service done. Great work. Keep it up. Everyone followed Covid protocol.
Nitin Dandia
Nov 29, 2020
4
I took my vehicle into the dealership for routine maintenance, since I purchased it with my car. I have the engine light coming on intermittently and have spoke with the service advisor about it. He stated nothing in the history but I told him that I brought it in for repairs once already for the same issue. They still can not find anything wrong. Bummer. Anyways, it appears that we they did a good job, except for when they cleaned the car, the window were left with a filmy residue that of soap. I really wish these higher end dealers would at least clean the windows inside and out. my pet peeve. Since it is the only dealer in the area, I have no other choice.
Lubosh Zellner
Nov 23, 2020
5
Love looking @ the new Mini Coopers specially the New GP
JV Laz
Nov 21, 2020
5
Travis was great helping me! It was a bit of a wait but he came thru for me for an issue I was recently there for. Thanks TRAVIS!!!!
Christina Passalaqua
Nov 20, 2020
5
Service is very good & friendly .
Oanh pham
Nov 19, 2020
5
Oscar provided excellent service! He was friendly, professional, and helpful.
Satisfied customer
Nov 18, 2020
5
Bahman was very professional in the initial signing of the contract and after I had a problem with the Jeep he was amazing alway In contact , emails, phone calls always.. He’s was awesome. The service department was as fun to work with as well. The whole team was great. Thank you all for making my purchase awesome.
Norma Herrera
Nov 17, 2020
5
Overall very happy with the customer service! I needed an oil change and had concerns about a clacking sound in the vent. Other then this, Bryan was very helpful in dealing with this problem.
Angelika
Nov 16, 2020
5
8 am appointment; maintenance and repairs including brake pads were handled in approximately 2 hours. Comfortable place in the dealership was available to wait with a warm beverage while my car was serviced. Thank you!
Linda Mikula
Nov 14, 2020
5
This is the second Mini Cooper that I've bought from them, excellent parts department, excellent sales team and excellent services team too. The sales and service team will bend over backwards to help and assist you. They'll be honest with you about cost of your car and upfront about work that needs to be done.😍
Alan Groening
Nov 6, 2020
5
Awesome service. My service advisor is so great.
Andy Braza Tacuyan
Nov 2, 2020
5
Excellent customer service, as always. My only gripe is that, even though I have a scheduled drop off appointment time, I usually end up sitting in the lounge 30 minutes or so waiting for the service rep to call my name. Just don’t get it. Once they get to me the service is great.
Vicki Lane
Oct 31, 2020
5
I enjoy driving MINI CLUBMAN. Easy, stable, powerful, elegant, yet practical. Recently, its battery died. MINI of Stevens Creek provided us with excellent, professional service. They're customer oriented and provide thorough prompt service. Thank you MINI of Stevens Creek!
Akiko Choy
Oct 22, 2020
5
No pressure sales - excellent experience. Great car
Neal Lloyd
Oct 18, 2020
5
Excellent experience with buying my Mini Copper! I pressure sales
Neal Lloyd
Oct 18, 2020
5
Awesome costumer service!
Luna Gonzalez
Oct 16, 2020
4
I ordered the Mini Cooper . It seems like no one inspect the car prior to release. I was told that it needs the software update. So, this will be the first issue and long trip to dealership. I hope it would be the last too
Ilia Azizie
Oct 15, 2020
5
good experience for buying car. The sales team is very helpful.
yuanyue li
Oct 13, 2020
1
My salesman was nice and he was cool. But the man who is in charge of financing did a horrible job. When I was there, I explained and did everything I needed to, and I told him to ensure me that I was approved by the bank and everything would be good for me to go. He did that, but he was wrong. Once I turned my paystubs in, he was calling every other day because the bank needed something different. That worried me because I did not know if I would be able to keep the car or not, but I told him to make sure everything was good to go before he handed me the keys to a car that was said to be mine. He was more worried about the commission he would get from the sell than anything.
Haneesha James
Oct 12, 2020
4
I got the car I wanted, so I did not need to be sold into it. The salesperson was like any other car salesperson, providing me the information I required in terms of pricing and interested in getting me to close the deal. Didn't offer to show me the car or explain anything about it. It was purely a transaction. That is the benefit of working with this brand I guess. Mini USA offers financing plans that are not offered through AutoNation. The salesperson could have been more upfront with that information, instead of repeatedly ignoring my question about a specific option. I was offered, as usual, the different options of prepaid services and insurances that dealers carry, which made the sales process a bit tedious and longer than ideal. A minor detail came up with one of the light frames and needed to be replaced. I emailed and texted the salesperson who sold me the car but never heard back from him. I ended up calling the dealer service department and got it fixed under warranty the day after, in about 45 min. The facilities are clean and nice, and the location is easy to get to. They also have the advantage of a limited number of dealers in the area, so for someone in the South Bay, this is the only Mini dealer (that I could recommend) in about 50 miles around. The car is new, so no experience to report about the service experience yet.
Antony
Sep 25, 2020
5
Pleasant expensive. Oscar very helpful and knowledgeable
Denise Bates
Sep 22, 2020
5
I always love coming here! I worked with Hector and he kept me informed on everything that was going on with my car, which services were and were not necessary, how much everything would cost, and how long I would wait. He was very knowledgeable and friendly and the waiting area facility is always a comfortable place to be.
Chelsea Nnebe
Sep 21, 2020
5
Overall experience from the purchase to the service is A . Always been taken care of in a timely manner. Looking forward to coming by the next time.
Louisa Burke
Sep 15, 2020
5
Awesome first service / customer service experience.
Cole West
Sep 15, 2020
5
Travis helped facilitate my service, and was great - I enjoyed having the text message updates (I dropped my car off rather than waiting), and the timing on everything worked out well, thanks to the communication. I appreciated everything going so smoothly.
Catherine Buckman
Sep 12, 2020
5
Excellent service, everyone there was nice and helpful. Travis was awesome he didn’t hard sell us on additional services and was honest on the time frame to have those other items taken care of.
Linda Amos
Aug 27, 2020
5
First time buyer. Process went smooth. Time will tell with the car. Only been a few days, so far the Mini Cooper SE is great.
David Cairns
Aug 26, 2020
1
I purchased my vehicle here and continued using their service department long after my warranty expired. The once-buoyant Mini culture they purveyed so well is apparently sinking. They lazily mishandled my last visit; I drove off the lot several hundred dollars lighter with the main issue still unresolved. I would've gladly paid more to be fully taken care of. A call to the service department manager was left unreturned. They solicited this review via email.
Rich Shepherd
Aug 21, 2020
5
TY FOR THE SERVICE AND KEEP UP THE GOOD WORK.
M.L.VET
Aug 18, 2020
1
Unorganized service department. They used to be great.
Susan Forbes
Aug 11, 2020
5
I took my car in for oil change services. Worked with Travis, who was great! He was professional, courteous, and prompt with his updates. He was mindful of my circumstances and made me feel heard.
Mildred Amayun
Aug 6, 2020
5
I recently purchased a Countryman and Luis on the sales team and Nick on the finance team were terrific. The customer service has always been great here. This is my second purchase from this dealership.
Alison Brown
Aug 3, 2020
5
Oscar Lopez, who was my maintenance rep was extremely helpful and friendly. He clearly explained the items that needed Repair. The whole service department was very cordial and friendly.
Linda Wan
Jul 23, 2020
5
My wife and I drove from Chico to MINI of Stevens Creek to test drive a particular MINI that only they had in stock. It could have been a long drive for a horrible experience, but it wasn't. The sales and finance staff were helpful and attentive. No hard sell. I will be taking my MINI to a closer dealership for service, but if Stevens Creek was my local dealership, I would have no problem keeping my business there.
Craig Mathews
Jul 11, 2020
5
Vincent Simpson was extremely polite and helpful from my phone call to the delivery of the car to my home.
Gail Baird
Jul 2, 2020
5
Easy service Maintenance check up. Travis is super helpful! Love seeing all the other MINIs!
Lisa Orcutt
Jul 1, 2020
5
I have a 2016 Countryman and have taken her to Stevenson Creek for all check ups. I can say in the past I haven?t been thrilled, Brian was awesome on this visit. Timing was perfect for the climate we are in now!
Debra Ory
Jun 29, 2020
5
Always efficient, polite and quick. I wouldn’t take my Mini anywhere else.
Elisa-Ann Gonzalez-Marquez
Jun 16, 2020
5
Robert from service was outstanding as well as Johanna in sales! Both were exceptional! Other dealers are closer to where I reside, but I choose to come to Stevens Creek for their fabulous service!
Susan Moghrabi
Jun 15, 2020
5
Service excellent!! Employees wonderful!!
Jose SAntos
Jun 13, 2020
5
Travis was wonderful. He explained clearly what my Mini needed for it's maintenance service. He was knowledgeable and extremely nice. My car was back to me pretty quickly and I was on my way home.
Sheri Shomuraallen
Jun 10, 2020
5
Couple months ago I purchased my first MINI, overall the best experience, sales department were in constant communication even until my first service appointment (today) but they made sure I was happy with my MINI, finance was a smooth transaction and service today was very attentive, went over all the information with me. I was there for an hour and a half max and they even washed my car! Thank you so much MINI of Stevens Creek!!! Motor on!
Lacy smith
May 30, 2020
5
Hassle free, and exceeded value expectation. Great walkthrough of everything. 5***** experience
RESHMA CHERIYACHANASSERY
May 16, 2020
5
Very good service from Travis at the service department. Explained everything in details and help me out in every way possible.
Philip Wong
May 7, 2020
5
I had a excellent experience with the automotive department. Because of the lock down they picked up my mini and returned. It. Everything about the service was perfect.
Eileen Skinner
Apr 30, 2020
5
The team was great, knowledgeable and easy to work with all the way around
Dean Allara
Apr 30, 2020
5
They care about their customers. They have sales on some of their customers. They try to finish the service is by the end of the day.
Marilyn Gleason
Apr 27, 2020
5
This review is long overdue. I took my MINI Cooper Hardtop S in for some warranty work a couple months ago and what started as a pretty negative experience to say the least ended up being one of the best customer service experiences I’ve had in a very long time. Thank you Trent Davlantis a thousand times! Thank you for being “customer centric” and quality focused. Most of all thank you for listening, taking action and making things right. I highly recommend MINI of Stevens Creek for anything and everything MINI related, ask for Trent!
Christopher Arrieta
Apr 27, 2020
5
My minor concern is the service mileage was not reset due to the microfilter that is still clean today, so I may have to come back sooner than the next oil change
David Wu
Apr 27, 2020
2
Extremely dissatisfied with the level of costumer care.. Not only did it take 2 hours for the service rep to ( call ) and tell us that the battery needed replacement which was why we were there for . Arrived at 11:30 and we didn't leave until almost 3pm. Not once did he give us an update. Once the car was finally ready the service rep failed to go over the diagnostic report with us . So once we got home , their was things detected that could have been taken care of their and then ..
Jaoquin Guillen
Apr 26, 2020
5
Today saw the completion of my 30,000 mi. service. Oscar Lopez, my technician, has been very supportive and professional in this process. I feel confident trusting his expertise. I would recommend him to anyone.
Daniel Waite
Apr 24, 2020
5
Good, fast service and nice people. Know what they are doing.
HT
Apr 13, 2020
5
Travis is a pro -- he takes care of me and Mini Cooper every time I come in.
Zaz Harris
Apr 12, 2020
5
Robert is wonderful and helped with every little detail throughout the service process.
Sau
Apr 2, 2020
5
Great experience didn’t wait very long and was able to do some work while I waited . Car was nice and clean inside and out when I got back in . Service person was excellent
Laurene Domínguez
Mar 27, 2020
5
Many thanks to Johanna of Stevens Creek Mini and Nick Kamali who helped us tremendously when we turned in our 2017 lease and leased a new 2020 4-door mini. This was during the very difficult time of COVID-19 and they went the extra mile for sure!
Liann Walborsky
Mar 25, 2020
5
Awesome and very quick service. Love them! ⭐️⭐️⭐️⭐️⭐️
Lee Ann M. Meyers
Mar 24, 2020
5
mini is great with everything . They made sure my car was driving right.My car was washed an serviced right .I had A had A fuel pump issue that was taken care of.I was very happy to get my car back an drive whit no issue thank you mini cooper.
Randall Gomez
Mar 16, 2020
5
Overall experience was great. My salesperson did her best to get me the car I was looking for.
Alejandra Montoya
Mar 11, 2020
5
Great experience. Loved working w/ Amanda
Thea Niedzwiedz
Mar 10, 2020
5
Customer service is always great. Trent my normal service advisor called me personally to let me know he wouldn?t be in on the day of my appointment. He let me know Robert would be taking care of me. The personal touch and hand off set the expectation of someone else giving me the same great service, which Robert did.
Jacob Thomas
Mar 10, 2020
5
Was given friendly and knowledgeable service and advice from two gentlemen, both named Mo. One worked in sales, the other in finance. They really took care of me and helped me select the perfect car, a birthday gift for my wife i highly recommend this dealership.
Steven DeMartini
Mar 9, 2020
5
Amanda Jewell, my sales representative, was extremely communicative during the sale and delivery process. I reached her via e-mail and the transaction was on. The facilities (albeit far for me) were well worth the travel. The accommodations are comfortable and welcoming. Mo the finance guy is very thorough and has a warm personality. I felt right at home. Last, I love my Countryman with all its bells and whistles.
Charles Terry
Mar 4, 2020
5
I love the non pressure friendly atmosphere. I highly recommend this dealership off Stevens creek and I highly recommend buying a Mini Cooper. Great power, great gas mileage and super fun to drive AND affordable.
Kollene Hays
Mar 3, 2020
5
Jordan Graczyk is an excellent Service Advisor. Thanks very much Jordan.
Linda Kerr
Feb 26, 2020
5
Vincent was amazing and super helpful. He took me on a lengthy text drive which I greatly appreciated. (I was test driving other cars that day and their routes were a lot shorter). He was able to show me the different features on the car and even told me the difference between all the mini models. Whenever I asked him a question about the car he never paused and was able to give me an answer straight away. I was not expecting to buy a mini but with the help that Vincent provided me I was completely sold. His service/help played a huge role in me purchasing a vehicle that day.
Delene Moreno Lombera
Feb 20, 2020
5
The service assistances is very patient and carefully introduced the car to me and answered my questions kindly.
Xiaoqi Gu
Feb 19, 2020
5
The scheduled work was done on time and as expected. My only criticism is that during the inspection phase, the battery failed the testing and I was not given the option to have it replaced. I was told at check out to just "keep and eye on it" which makes me feel very vulnerable and nervous that my car may not start when I need it to.
Carol Reinhardt
Feb 18, 2020
5
We bought a car recently and had a great experience, from the customer service to the buying process.
Jesus Lares
Feb 18, 2020
5
everything on time and well done. Very courteous
Michael Cook
Feb 13, 2020
5
awesome service specialist Trent Davlantis! Very nice facility
John Deangkinay
Feb 13, 2020
5
Bryan went above and beyond as a service provider. I brought my JCW in without an appointment as the emissions light was on. He kept me informed of the process throughout which required a couple days in the service center. Excellent communication and customer service skills. He advocated with the service manager to adjust the diagnostic and software reprogramming fees due to the relatively new age of the vehicle. I was pleasantly surprised at my clean car with tires dressed when I picked it up.
Susan Walczak
Feb 12, 2020
5
I had a lukewarm experience 3 years back and was not sure of getting another lease at MINI of Stevens Creek. However, Johanna Castelo did a tremendous job of answering all our questions, helping us decide on the course of action (buy off the lease, return, upgrade) and eventually making the entire process painless. She went above and beyond, by locating and fixing a 1-year old incorrect service charge due to a misunderstanding of coverage I had on my previous lease. I highly recommend talking to Johanna if you are interested in a MINI.
Sumit Chawla
Feb 11, 2020
5
I found the car I wanted.
Laura Stewart
Jan 31, 2020
1
Steven Creek Mini Cooper an Autonation affiliate is a smile in your face dealership. They come on as great but in the end they are all about the sell. Once the sell is done they are done. They sold me a lemon I returned the car three times for repair that they never diagnosed or fixed until the transmission completely failed and when I brought it to their attention they tried to disassociate themselves from the problem. The were rude, condescending and arrogant. Their lackluster customer service and curt attitude was their way of avoiding responsibility. I had my car for less than a year and was having major car problems that they wouldn’t accept any responsibility for, my car was down for 3mos they didn’t offer a rental a tow or to cover the cost or replacement they relied on my extended warranty and I was responsible for all else even though I had returned the car for service three times them keeping the car for days and weeks but that assured me that they did no service so BEWARE of their service department as well as sells. I will never ever buy another car from Mini Cooper of Steven Creek Auto Nation BEWARE
Thelma V Frieson
Jan 29, 2020
5
Great car -- Have had two of them and the service has always been GOOD --
Valerie Whong
Jan 28, 2020
3
went in for a basic service i live about 45 minuets away on a good day, i get home after having my car there all day on a saturday, and they didn't reset any of my service lights.
Jamie Pennington
Jan 27, 2020
5
Shopped on-line, checked on vehicle we liked, made contact with internet-manager Feb at the dealership. We then drove down met him,checked out the car. Buying process with cash was easy, out not too long after. No issues.
Michelle Canziani
Jan 18, 2020
5
took car in for a routine maintenance. They found out the brake pads were worn, replaced them and got me on my way.
Horace Tang
Jan 16, 2020
4
Very courteous great service this is a great place to take your car
Reynold Roth
Jan 10, 2020
5
Hector provided outstanding service he was very knowledgeable, thorough and responsive Sincerely, Ted Kevranian
Ted kevranian
Jan 6, 2020
5
Great customer service. I waited for my Mini to be serviced and it was completed within 2 hours as promised.
Anita F.
Jan 1, 2020
1
My service advisor said 15 minutes til completion then must have realized he forgot the paperwork handoff to the cashier. Must have had an extra hour thumb twiddling after driving to the dealership from 100 miles away. Not really liking the service or prices. I mean over $600 for an extra electronic key that didn’t come with the used car. Robbery!
Suzanne Woodard Dorrance
Dec 20, 2019
5
The technician, Angel, briefed me on whatever needed to be done with my car. I was furnished with an estimate of the work and given a reasonable timeline of the wait. I was also driven home and picked up when the job was finished. The car looked amazing and service was impeccable. Thank you Mini of Stevens Creek. You are worth recommending to others. On a scale of 1-10, I give you a 10. Jocelyn Bernardo
Jocelyn Bernardo
Dec 19, 2019
5
I had a really good experience getting my first car here. Vincent and Asefi have been really helpful. They were very patient in explaining the difference between different models. I am satisfied with the price they offered for my 2020 Mini Countryman. In addition, they are very helpful in finding an insurance of the lowest price. Jessica was also to get the lowest rate for a loan that I?ve ever seen. I actually don?t need to worry about anything here. They are really warm and helpful.
Changtian Sun
Dec 19, 2019
3
Staff overwhelmed. No one calls you back. They don't tell you when your car is ready so you lose precious days. Or you come in too soon only to find that they need another day.
Deborah Shepherd
Dec 18, 2019
5
I had an absolutely great service experience with Hector. He was extremely helpful and went far beyond my expectations.
Kathy Kyser Stulgis
Dec 12, 2019
5
Travis always provides the best services. He helped me file a claim for my tires and saved me money, I really appreciate it. He patiently explained to me the mechanical problem and let me know my best choices. Teressa drove me back and forth to the rental company. She is so nice and friendly. She makes the car a comfortable space. I truly enjoy her rides and the joyful spirit she shared. They made the Mini experience smooth and warm, great services!
Carrie Kang
Dec 11, 2019
5
My service adviser Travis does a great job.
Graham Hunt
Dec 5, 2019
5
The service by Trent and Genius Travis is exceptional! The ride to and back to dealership with Jordan was in time. Thank you for the great service!
Pranavi Sinha
Dec 4, 2019
5
I recently took my Mini in for service and had a question about a weird noise I was hearing. Joel Flick in the service department is awesome. He inspected my car and even brought me out to the shop where my car was up on a lift to explain why my car made the noise (which is totally normal), he really helped me understand the mechanics of it all and I left feeling confident that my car is in tip top shape. It was also my first time working with Ernesto, the service advisor. He was super helpful and even applied a coupon that was current without me asking. 😊 Thanks!
Lucila Gil-Palacios
Dec 2, 2019
5
The sales people are very nice, knowledgable and patient in helping you find your perfect car. Thanks Tony and also Arta for helping me choose my new Mini a few months back. also, huge thank you to Sharon in accessories and Hector Salceda in the Sevice dept. He has been such a big help with all my questions and ideas for upgrades to my car and has made them happen. I am very happy with all the services I've had here and will continue to have at this dealership. I do recommend this place to everyone and I recommend talking to any one of the people I've mentioned. they will make your experience a good one.
Charlene Trujillo
Nov 28, 2019
5
Very awesome experience with Amanda Jewell, she’s very knowledgeable, pay attention to detail, keep me informed about my new build, going through all the options and explain to me what’s the best for me. This is the third car I bought from MINI at StevenCreek and I can say that this dealership have the best staffs and will take care of you from walking in to test drive to taking your car home 😊
Onweena Choonhchuongchoti
Nov 25, 2019
5
Truly exceptional service from my service advisor - Hector Salceda. He always understands my concerns and takes good care of it.
Hongyan Kuai
Nov 21, 2019
1
when I said I just wanted to test drive today, instead of a warm welcome, the front desk guy just keep asking "When are you going to buy?" "What is your budget?" ... I just honestly said next year and today just for test driving. Then the service became unwillingly to let us test drive. After one test drive for a 2015 used one. I asked: "Can I try 2020 new model?" "NO. You are going to buy next year, right?" no?????? is this really the way MINI dealer work? Delining test driving just because the customer is not going to buy one immediately? So guys, next time you went to this dealership. you'd better say you are going to buy one immediately so that the dealer would be willing to service you because they are just caring about earning money from you.
DW
Nov 21, 2019
1
Really terrible test driving experience service today. After knowing my purchase plan is next year, here is the conversation - "Sir, Can I test drive the new 2020 Cooper?" "No, you are not going to purchase one until next year, right?" Declining with questioning customers? that's so rude.
Dw
Nov 21, 2019
5
Awesome service and great experience. When you allow them to take their time, you get top notch service. Trent, my personal service advisor knows what my Mini means to me and he took good care of her.
Jeanette Doyle
Nov 15, 2019
5
I have always had excellent experiences with Mini of Stevens Creek! My service advisors have all been top notch! I’d like to give a shout out to Hector Salceda! Hector, you are fantastic and have continually provided outstanding service. Thank you!
Kat Robertson
Nov 14, 2019
4
Very nice space and professional interactions. Personable sales people and financial manager. The only downside is I had to wait over an hour to meet with financial person because one was ill. I was there for many hours overall...which seemed too long.
ccmini
Nov 5, 2019
5
Great place to purchase a vehicle and Service Dept. Quality feedback from Luis- Sales Rep. , Jonny P. - Service Advisor, and Dorna - Finance Mgr. Best car buying experience. Sales dept and Service dept is top notch. Thank you Mini of Stevens Creek.
JayO
Oct 23, 2019
1
Service department is very disorganized. The appointment makers are not on same page as service advisors. Unfortunately, there is not any other under warranty Mini service centers in area to go to.
Mar Jaan
Oct 22, 2019
1
The service dept. made it right after seriously dropping the ball on my service. No one would return my many (6) calls. I dropped it of on a Wed. at 2:20pm and heard nothing until 24 hours later during which time I called, left messages and was cut off while on hold. They did reduce the charge which I felt was fair. They were to busy and must therefore be understaffed or overbooked. I would not have my car serviced there again especially after driving from Northern Ca. ,5+ hours.
Joseph O'Neil
Oct 22, 2019
5
Had horrible experience with their roadside service. But I have to say Oscar in service redeemed the whole experience. He was great and went above and beyond
Carole Lee
Oct 18, 2019
1
Took me 4 hours to trade and buy a car. The sales person was nice, his manager at the time was just ok but the financial women was the rudest and the most unprofessional of all. I will not go back there.
Anne-Sophie Arque
Oct 9, 2019
5
Recently bought a MINI from MINI of Stevens Creek. The sales lady, Valerie Garcia, made the whole process very smooth. Also, I found a dent on windshield next day. Valerie help me setup the repair. The repair experience is nice. The service manager, Travis, not only take care of the repair work, also, help me arranged the transportation to my office, and back to the dealership. The driver contacted me before the pickup and showed up on time. He is very familiar with the routine. I owned BMW for many years, and had many trips to BMW dealership for services. I wish they could provide two-way transportation.
Sonja Irene
Oct 8, 2019
3
I am sad to report that I had a very disappointing experience with Mr. Hector Salceda. I arrived early for my 11am service appointment because of a clicking noise and was promptly received by Mr. Salceda. I was told to expect service to be completed by 4-5pm the same day. I received a courtesy car for the day. Five hours later, come 4pm, I return to the dealership expecting service to complete soon. By that point, I had received absolutely zero communication from Mr. Salceda on the progress of the service. By about 4:30pm, I walked up to Mr. Salceda to ask for an update, and he annoyingly replied that it was being worked on. Since service closes at 6pm, I assumed that it's going to finish by then. I did not receive any indication that any parts needed to be ordered or that I would not receive my car back by end of day. Come closing time at 6pm, still with no communication, I walked up to Mr. Salceda and asked for an update. He told me at this point that parts would need to be ordered and that the car would need to stay in the shop until next week. I was told to use my courtesy car in the meantime. At this point, I was upset for multiple reasons: 1. I wish I had been told earlier that I would not be receiving my car back the same day, and 2. The customer should not be the one inquiring for an update at the time service hours close. Mr. Salceda should have been proactive in letting me know that I would not be receiving my car back so I could have left earlier. This mistake is a blatant disregard for customers' time and schedule. Mr. Salceda's excuse was that the shop was busy that day. The reason why people book appointments is to have a dedicated team to service vehicles in the allotted appointment time. He did not even bother to apologize and overall seemed very smug in his attitude. I emailed about my experience to John Gullo who promptly responded to my complaint and I returned for service on another day. I had my car repaired and my experience was mostly positive. In my previous appointment, Mr. Salceda told me that parts needed to be ordered for the recall notice I had on my car. In my second appointment, the fantastic service rep, Ernesto, told me that the recall notice was simply a software update. Unfortunately, Hector lied to me that parts needed to be ordered for the recall notice.
Alan
Sep 13, 2019
5
Hector S., my fabulous new service advisor, post service patiently explained or addressed some of my concerns since my Cooper Convertible is 14 years old. I love my Mini, but the cost of repairs is pricey, especially as my car is older. (Sad). Joel, my preferred mechanic when I go in to Mini of Stevens Creek knows my model year, so I trust him completely to take care of my care and I request him all the time. Most (maybe all) of the time, Joel actually comes into the waiting area to briefly go over his findings, before he turns me back over to my Service Advisor. Also, worth mentioning, one of the sales guys helped "fix" the vending machine that was not functioning so I can get a snack while I was sitting around waiting. His desk is towards the back of the sales floor, close to the restrooms. I had a positive experience again.
Jean McFadden
Sep 11, 2019
5
Thank you, Hector, for an on point service visit. Questions outstanding from last service visit (with another Service Advisor) were dealt with in a professional and helpful manner by Hector. Also, shuttle service worked smoothly this time, to and from our hotel where we spent time while our MINI was serviced. Thank you, MINI of Stevens Creek. Look forward to seeing you again at our next service visit.
Gitte Sommer
Sep 10, 2019
5
Really friendly and straight forward sales people. Amanda, Johanna and Harres were very knowledgable and great to deal with.
Hamid Hussain
Sep 8, 2019
1
We bought a 2013 Mini Cooper countryman with 36k miles on it from this dealership. We were brought to Dorna who knows absolutely nothing about cars and told us about the car we eventually bought. Long story short the car blew up 3 days later and we have to scramble to get a new car. I understand these things happen but not one person apologized for the car blowing up or did anything out of their way to help us. We talked to pretty much every person who was in there and had to explain our situation to each new manager that we came in and talked to. Every manager in there has no idea how to have customer service or even say hi to someone as they are walking in to buy a car. I would not recommend this dealership as they have done nothing but give us problems and not even care about it. Do not come here for a car!
Nick Cafrelli
Aug 24, 2019
5
We always have great customer service
Janis Gallagher
Aug 18, 2019
5
The process was simple and did not take a long time. Price is set, no negotiation
Anonymous
Aug 16, 2019
5
Easy car buying experience, lots of great deals to choose from, excellent customer service, an other happy customer. highly recommended dealership.
Jose Marquez
Aug 13, 2019
4
I took m car in for an oil change and wheel alignment
Zaida Himes
Aug 12, 2019
5
Needed to bring my new MINI in for an issue with Apple Car Play. Service tech met me close to my appt time, was courteous and kept me informed during the day. Service fixed the issue in one day vs the projected multiple days. Lounge area is comfortable..
SELMINI
Aug 9, 2019
1
I recently had my car serviced there. The call in service left me hanging on the phone and I hung up after waiting ten minutes. When I got there I went to check in and it took me nearly 50 minutes. And when I asked what was going on first the wait in the phone and now this he was rude and said the phone wasn’t his fault and if have to wait. Finally I got checked in and I was promised a courtesy vehicle which he then tried to make it seem like I shouldn’t get one but he could do me the favor and blamed lack of cars on mini budget cuts. My maintenance took two hours longer than expected despite no problems. And when they washed my car which one week earlier had been fully detailed they didn’t remove windshield bugs. To get there it took 2.5 hours. I will never go again. Terrible customer service. I’d highly reconsider buying a car there; drive the distance. I’ve been to 4 mini dealerships and this was the worst.
Meaghan Kane
Aug 8, 2019
5
Tony was very helpful and devoted a lot of his time to help us. We went three different days and each time he was committed to helping us make a good choice.
Isidro Salas
Aug 6, 2019
5
Love MINI of Stevens Creek. I drive from Palm Desert for service because of their excellent service!!!!
Beth Robinson
Jul 25, 2019
5
Amanda, the salesperson was gteat! It was a pleasure to do business with her.
Evelyn Homs
Jul 21, 2019
1
I had my service last Saturday morning and when it finished. I went home and parked my car right away at my carport and drove my other vehicle to another dealer for service. I was so busy that day, i did not get a chance to inspect my car. I have 4 car that i alternate using it, so when it’s time for me to use the cooper again. Tuesday night i tried to get the car ready and i start wiping the whole car. I noticed that there’s 3 small dent on the right side of the hood. Before i brought the car to the dealer, i washed and wax my car and i know there’s no dent there. I called the advisor and he told me, why i’m just reporting it today after it’s been 4 days from the service. I decided not to go back and complain in person, i might end wasting my time with them. Very disappointed and i’m not coming back there or recommend them to my mini cooper group.
Mariojon Morales
Jul 17, 2019
5
Mini of Stevens Creek has consistently upheld high standards of workmanship and customer satiafaction, that has not changed.
John Woods
Jul 15, 2019
1
More than 20 people waiting for service, not timely - waited nearly an hour to be helped. In addition, I requested a month in advance for detailing, only to be told they had no time - I would have to come back another time for that (only service would be done on a Friday). I live 35 miles away ! And what a joke the loaner process is - they send you to Enterprise Rental - where they had NO CARS! Another hour wait!!!! Fiasco!!
Diane Wilfong
Jul 10, 2019
2
The customer service is really bad and they charge you a lot of money without repairing anything at the end
Mario Laudato
Jul 10, 2019
5
Courteous, thorough inspection and repair of water leakage around rear window seal. We are very pleased with the service provided.
Linda Bunch
Jul 1, 2019
5
Outstanding customer service, in the service department- not just sales!! I never thought I’d see myself driving from Pebble Beach to Mini of Stevens Creek for service but Trent, my service advisor, makes the drive tolerable because of his attention to detail and strong orientation to customer satisfaction!! I also appreciate dealing with the same person every time I go in. The coffee in the customer waiting lounge is not bad either!! Thanks!!
Cathy Bargenquast
Jun 29, 2019
1
I'm a bit bummed out about how the process went. I think they bait and switch prices and use the same kinds of techniques sales people use to bamboozle me into feeling okay about paying too much for repairs. Dropped off the car with an initial estimate of around $4K. Service people were communicative but after three days of back and forth to get a firm estimate they came back with a quote of $4,500 to replace a clutch and flywheel in a 2006 mini and another $4,000 to replace a strut and CV joint. I looked online and found other stations with better reviews quoting half that. Getting the quote was a bit unpleasant because it took 4 days of phoning back and forth with the service guy, although polite, telling me he would have to go back to his manager to get permission. It kind of felt like the run around one gets when buying a car. The same kind of psychological hazing where they tell you a higher price and then come back to you with a slightly lower one and expect you to be happy. However, the final quote was still thousands more than other repair places quoted so I took my car back. When paying the fees for the small amount of work they did, the cashier sounded polite, said the right things, but tone and body language were angry and negative. I noticed that on some reviews on other platforms have follow up comments from the dealerships management, but what they do is offer to speak with you on the phone but they don't address poor behavior or complaints directly in the on-line forum. It's a marketing technique that makes it seem like they care but I suspect they don't.
Kenney Mencher
Jun 28, 2019
5
When I go to the dealership to have my car service, I expect excellent, friendly, and considerate service. Anything less will disappoint. Needless to say, I had an wonderful, happy-feel good service. I went in for a headlight repair, and I had Steven Quinn as my Service Advisor, and he was kind and listened to my issue, made sure I got Joel (my favorite mechanic here) to check my car, so it was a job well done by both guys. I do wish my prior Advisor, Jennifer Timmerman Flick, whom I used for years was still there, but I heard she recently re-signed, so I was bummed about that when I booked my appointment. Thank you Mini Stevens Creek for always a positive experience and good service.
Jean McFadden
Jun 17, 2019
5
Love my new 2018 MINI Countryman S! The Stevens Creek store has a nice inventory of new and lightly used certified pre-owned vehicles in different trims and colors. It doesn't at all feel like a traditional unpleasant chore you used to dread when you were going to buy a car. You work with nice, friendly and professional sales folks that help you choose the car that you like and make sure that you're a happy buyer. No pressure, no haggling, no trips to the manager for the "best price" or dramatic promises of a one time offer if you don't walk off the lot. The same reasonable price on the website and on the paperwork. Free Carfax report on used cars, demos and loaners. I personally had a wonderful experience and got my dream toy! My special thanks and shout out to wonderful "Motoring Advisor" Solmaz "Soli" Asli and sales associate Raana Sojdeh!
Glenn S Vinogradov
May 17, 2019
5
The Sales Staff and General Manager made this one of the best buying experiences we've ever had. They were professional, pleasant, and truly committed to making this a "fun" and stress-free event. I look forward to buying our 2nd MINI from them soon!!
Steven Henry
May 15, 2019
5
My 2017 Clubman needed both a tow plus a special dealer service procedure to replace badly damaged tires. I had the car towed to MINI of Stevens Creek (no charge--love MINI roadside assistance!), where my advisor Oscar really took care of me. He coordinated separate arrivals of the car and parts, then squeezed me in at the end of the day. The car washers had already left so he even washed my car himself! Talk about going above and beyond. Fantastic experience all around. Thank you Oscar and MINI of Stevens Creek for your excellent service.
Todd Laurence
May 14, 2019
1
Although I know ask them refund unuse extended care is difficult never imagined they can asked customer leave and throwing documents on the table rudely! Also they are used to call police come let you leave! Just because you already own a mini and one person will not have more mini in his wholelife. So they can treat you in bad attitude. The sales manager just like a rogue if he can’t get any benefit from you! what’s is true we will not have a mini cooper again they really get extra money they want but they lost basic human nature we wish them use the money they get happy. They are losers! I just hope everyone who want go here buy any car just don’t buy any extra programs not only for waste money also for their Sick attitude!I took a video how their finances manager’s treat us but I don’t want to make trouble for him because this is his job. I wish he is happy with his job. And don’t treat your customer like today again although you can’t get any money from them.
Stenley
May 11, 2019
5
My service advisor, Hector, was very knowledgable and helpful through the whole process and provided amazing customer service. Thank you again, Hector! I really appreciate your professional assistance.
Jennie Lin
May 6, 2019
5
Excellent Service... Good Peopke
Francis Ilog
May 4, 2019
5
The service person was friendly and kept me updated as worked was performed.
Joseph Milcic
May 3, 2019
2
The overall process took well over five hours to complete the purchase. There is only one finance person; I was told that is the way it is M-F. This led to an extended time waiting and was a late, late night. I thought about leaving and not buying the car at all. That part needs to be fixed so the customer doesn’t have to sit for hours.
Nonames
Apr 26, 2019
5
Soli was great! Professional. Nice. Went out of her way.
Newbees
Apr 26, 2019
4
Great experience. Had financing already thru my capital one so it made the process a lot easier. Very good people there. Helped in the whole process through and through
Justin Poole
Apr 16, 2019
5
They were great. Explained the work to be done, accommodated my schedule, shuttled me home and back, no hidden or surprise charges and finished the work when expected. Staff was courteous and professional at every step.
Pani Page
Mar 27, 2019
5
I had my Mini detailed here and it was filled with white dog hair. They did an AMAZING job! No more dog hair, yipppeeee! Hector was very helpful in every way and gives excellent customer service. I highly recommend him and Mini of Stevens Creek.
Meri-Beth Bird
Mar 25, 2019
1
I had an appointment yesterday at 9:20am for service and I was not attended to until close to 10:00am. I even had to ask some attendant what is happening to my car. Then when the attendant saw someone looking into my car, she said someone is looking at your car now and it will take another 3 minutes and someone will call you. So I waited again and it took another 15 minutes before my name was called. Just not acceptable. Another issue that I was not so happy about is that they shuttle me back to my home which is nice but when the car was ready to be picked up, they won’t shuttle me back! Wow, why didn’t they tell me earlier that they can’t provide shuttle to bring me back? Now I have to find my own way to pickup my car! Then I told them how about using Uber which cost only $17.48 and can they cover that at least. The answer is “no”. Well, ok. Since that is how they take of their customer, I will not go back!
Leonard Fu
Mar 12, 2019
5
Great service in every way...clear, speedy, shutteled me to Barns and Noble near by when dropping a customer off at her house, so kind to my little dog. I enjoy going there, even at my advanced age! 😎
Nancy Sutton Hada
Mar 8, 2019
1
I would give 0 stars if it was possible. Avoid doing business with MINI of Stevens Creek at all costs. My experience with buying a car from MINI of Stevens Creek was a trifecta of utter incompetence, horrible service, and highly questionable business practices. During the purchase, the salesman tried to sell me unneccesary additional warranties and insurance, which is annoying, but to be expected I suppose. However, after I declined right away, the salesman proceeded to launch into a 30 minute sales pitch, while holding the purchase agreement hostage. No amount of "I'm not interested" made a difference, and what should have been a straightforward transaction turned into a torturous experience. Additionally, the car was missing features that it was advertised with (related to the car's multimedia system). This is plain and simple false advertising, and a criminal offense. They did an inspection and attempted fix the multimedia system in their service department, but were not able to accomplish anything. After taking the car to a third-party service station, the issue was fixed, showing the incompetence of MINI of Stevens Creek. But their incompetence did not end there. As expected from any car dealership, the sale included handling of the registration with the DMV. After not receiving the registration and stickers for several months, I inquired about the delay at MINI of Stevens Creek, but the only response I received from the completely apathetic customer service was that these delays are common, that I should wait, and that they'll be in touch. Nothing happened for *six months*. I ended up doing everything myself and got my tags and registration within days. It turned out that MINI of Stevens Creek simply *did not do anything*. Despite this being an extremely basic and fundamental aspect of any car sale, and it was explicitly agreed upon when I bought the car. To reiterate: I strongly advise anyone reading this to avoid doing any kind of business with MINI of Stevens Creek at all possible costs. Whether it is for sales or service. Take your money elsewhere.
MSCC
Mar 3, 2019
5
My service advisor Steven is a great guy and I like him a lot, even though this was the first time that we met. He left a huge expression on me. He is very nice, knowledgeable and respectful to his costumers despite of him being very young. He seems very mature and responsible for his age. I carefully choose the advisor that I'm going to deal or work with and I know I have made an excellent choice. I think I will go to this dealership for service as long as I have my car. I'm very satisfy with this dealership and will recommend it to all my friends and every one else. They're honest, do a great service on your car in a timely manner with the comparable prices. I couldn't be any happier.
Henry Bit-heydari
Feb 27, 2019
5
My service advisor Steven is a great guy and I like him a lot even though this the first time we met. He left big a huge expression with me. He very nice, knowledgeable and respectful to his costumers even though he is very young. He seems very mature for his age and responsible that blew me away. I carefully choose the advisor that I'm going to deal or work with and I have made an excellent choice.
Henry Bit Heydari
Feb 27, 2019
5
I took my Clubman in for multiple things and had a great experience. Doug, in Customer Service, went above and beyond. It’s a great place to take your Mini!
Russ Keith
Feb 22, 2019
4
Work was performed well, when I picked up car, the work preformed was not reviewed.
Ron Rickard
Feb 2, 2019
5
It was easy and simple to get an appt. for oil change. The customer service was superb and courtesy like washed my car and charged the battery when it’s all done. Definitely I strong recommended it’s service!
Wensen Winnie Tang
Jan 30, 2019
4
Everything went great. Just one small thing. On the drive home I noticed the circular light light in the middle of the dashboard wasn’t working. I called back but they couldn’t help me over the phone. But they did try. Made appointment to come back. With enough fiddling I got it working again. I just think they should have noticed it before turning the car over to me. Other than that everything went smooth.
Patricia Stella
Jan 24, 2019
4
I have a really good care when I purchased my mini
Dang Xiong
Jan 18, 2019
1
Service is abysmal and guilty of severe price gouging along with specifying unneeded repairs. I brought my 2013 Mini Clubman S on 01/04/19 for front brake service since the brake telltale illuminated. Here's my horrible experience; - They ONLY replaced my front brake pads WITHOUT resurfacing the rotors. This should be done to prevent premature brake pad repair. - They "flushed" my coolant BUT stated I had an oil filter housing gasket coolant leak which would cost me $1800 to fix!! - After consulting several independent mechanics, the estimate for this work ranged from $600 to $800. I did not bring my car to these mechanics (yet). - I brought my car to another mechanic where both of us could NOT find any evidence of a leak. The car was also placed on a lift to inspect the underside. - Why would the dealership flush the coolant with the knowledge that a coolant leak existed? Sounds like they would have another chance to gouge me again, had I fallen for this devious attempt. Customers should be aware that Mini Of Stevens Creek will prey on unknowing customers that do not have the technical knowledge to question their practices. I can no longer trust them with my vehicle since they are disreputable and fraudulent. Caveat Emptor.
Raymond Rees
Jan 8, 2019
5
Service is good, although slow. It would be a better review, but I barely got my car home because the new tires I got deflated on me, and the service manager that helped me was out of office and no one has called me back.
Jody Renee Lee
Jan 7, 2019
5
Car was exactly as advertised. Brandon was great to work with, A+ service.
Mini Cooper
Jan 7, 2019
5
What a great dealership! Very helpful sales people. Actually enjoyed the gentleman in the financial department. Great area to wait for services.
Vicci Tucci
Jan 5, 2019
5
WiFi and fancy coffee machine, I actually look forward to my service visit each time!
Judy Chang
Dec 27, 2018
3
I had a very serious problem with my 2017 Mini Cooper and left several phone and text messages with the Service Manager and with Jennifer Flick but never received a text or call back after I left the dealer in Santa Clara.. Disappointed and upset because Jennifer has never left me down before. I spoke with my insurance agent who recommended a different course of action and I wanted to discuss it with both of them but never received a courtesy call back.
Barbara Dietze
Dec 23, 2018
5
First service. Efficient check in process, got in and out in good time!
Michael Cosgrove
Dec 20, 2018
5
Love Mini of Stevens Creek and their customer service people are great. Nice little lounge for waiting.
LK
Dec 20, 2018
5
Jennifer made purchasing our used car super easy. When we found the car on AutNation, it was actually not yet available as it needed to go through service to make any necessary repairs. She kept us updated on the status, and was very accommodating in scheduling an appointment for us to test drive the car. The purchasing process was surprisingly easy, as there is no negotiation, so we just had to decide on whether or not we wanted the car at that price. The quality of our car was also super great. We took it to our local mechanic after purchasing and they said the car was in perfect condition.
Michael Stanway
Dec 18, 2018
3
The oil chance service was fine. However, one of the headlamp chrome trim pieces was delaminated. This was obvious to the tech changing the oil. It was not addressed during the service. I called to ask why this had not been addressed and was informed the even if the tech notices warranty defects on trim he/she does not address them of inform the customer. Thus resolution of a simple issue requiring a five minute fix now requires the customer to spend an hour and a have driving back and forth to the dealer. I have a number of Porsche’s and have never encountered this type of blind ignorance for the sale of saving the company a 5 minute repair. This policy is shameful and is disrespectful to the customer. Kevin
Kevin Rivette
Dec 14, 2018
5
I made a last minute appointment for a service on my tires. I had to wait for a dry day so I wasn't nervous driving in my car. Got me in last minute, and with no delay! Quick in and out, and did everything I asked for, and even got me a car wash which I wasn't anticipating with my quick visit. Thank you MINI of Stevens Creek.
Wendy Garrison
Dec 10, 2018
5
Service was great. I was reluctant to go here because when I did bring my car in a few years ago, I didn't feel the the service was good. This visit was the opposite. Everyone was very nice and helpful. The service was wonderful. Thank you!
imini123
Nov 26, 2018
5
Service. Comfortable waiting room. Knowledgeable Service Agents. Awesome espresso machine. Extremely clean.
Stanton Yen
Nov 23, 2018
1
I've been taking both of my MINI's to MINI of Stevens Creek over the years for service and repairs on a regular basis. Was getting great service every time. Service advisers were always very courteous, accommodating and professional. No complaints whatsoever. All that great experience got completely ruined when I ended up dealing with their sales department. The ordeal started when, after getting a quote for fixing my broken down MINI Countryman 2012, I asked if they are willing to buy a car from me instead. They quickly got back to me with a quote of $3000 which I considered fair and decided to go ahead with the deal. A saleswoman Solmaz got in touch with me to schedule an appointment giving me an impression that after signing the paperwork I'll pick up the check the same day. When I came, the first thing that struck me was her complete incompetence. For example on a standard DMV form she asked me to sign in places where I knew I didn't need to sign (like power of attorney section), but she insisted, so I just went along just to get done with it. Then she asked me to have some coffee while they are finalizing the paperwork. After an hour of waiting watching them staring into their computers with a blank face I became a bit impatient. When asked why it takes so long she started saying something about some new process they just started following this same day (what a luck!), and what used to take days now takes just an hour, but it has been an hour already and nothing has happened! When I asked if they can mail me the check, they said "No problem!". So I left. But some uneasy feeling inside me prompted me to come back that day after a couple hours just to make sure. When I came they said that the car is not registered. The truth is that I did pay for the registration in due course but didn't submit the smog check yet to the DMV since my car was broken down and wasn't drivable at all. I would assume such place as a dealership would be resourceful enough to help me solve such a minor issue. Instead when asked if they can help me with this I was told "we dont know" meaning "we don't care". To say the least this unhelpful attitude was a bit upsetting. After quite a bit of back and forth, and getting slightly irritated by their pushback, I asked them if they can perform the smogcheck at the dealership. Turns out they can! So why didn't they offer that to me in the first place, but only after wasting a good deal of my time until I suggested that myself?!!! The smog check was scheduled for Monday next week and as soon as it was done I ran to the DMV to get the registration and the tabs (even though I am pretty sure it was not really necessary since they were going to reregister the car in their name anyway). When I came back with the registration hoping that this all they need now in order to cut me a check, the same scene repeated itself: them staring at their computers and me waiting in the waiting area. After another hour of waiting and getting the same "new process" excuse that didn't make sense any more, I had to leave relying on their earlier promise that mailing me the check would be "no problem". When I called Solmaz the next day she told me that actually the amount I'll be getting will be lower because of something owed to the DMV. I knew I didn't owe anything, this made no sense. I asked Solmaz to send me the print out from the DMV or whatever they have that shows the amount owed. She said "of course" but that never happened. When I asked what else is outstanding I was told that I have to come back to sign something in person. This would have been the 4th time and by then it was already a week since we started the process. There was no way I could come back this time around because I had to go on a planned trip, so I said I will finalize it when I am back in a week form now and was told OK. On coming back from my trip I texted Solmaz when can we meet again to finalize the deal and got the text back "the value for your car is $500". What?!!!! When I asked to explain why such a change I was told that it's been more than 7 days from the original quote, so the original quote is no longer valid and this is a new one. First of all nobody ever told me that the quote may expire. And second, what changed? The car was just sitting their at their parking lot, it can't possibly drop $2500 in value in a week just by sitting there. I knew this whole thing didn't smell right from the beginning, with all that run around I was given and all the time I wasted waiting, and now my worst suspicions started to materialize. This whole scheme started looking to me nothing short of a scam. I called general manager Rob Stuban. I left 3 messages for him, he never called me back that day. The next day I called several times until someone finally connected me to him. He said he will look into it and for a moment I started to feel better...until he called back. What I could gather from his incoherent explanation there was a "misunderstanding". Turns out, considering the cost of the repairs, they can't pay me $3000, $500 is all they can do. Why the hell then they didn't bring it up earlier, once they realized they made a mistake? I would be disappointed but I would not have wasted all that time, I would have just taken the car and deal with it in a different way. Instead they chose to purposely drag it out beyond the "magic" 7 days taking me though hell of waiting, leaving, coming back and getting all kinds of bogus explanations, with the only purpose of getting a "legitimate" reason to revise their quote. Needless to say, once I realized what their scheme was, my conversation with Rob didn't proceed on the friendliest terms, and eventually he hung up on me. Over the next couple days I was figuring out the logistics of how to get my car out of there. Solmaz had both the car keys (she asked me to bring the keys when we started) and I asked her how do I get the keys back. Her response was that because I wasn't very nice to her General Manager who is an "awesome" man, she's not talking to me any more. Uh? I said I'll be there tomorrow at 10:00 AM and if I have any problem recovering the keys I'll call the cops. I left a voice mail with the same message on the General Manager's phone. Neither of them responded. The next morning, ready for the confrontation and dreading to be given run around the dealership in search for the keys, I called the service department ahead of time asking for their help with locating them. Luckily I ended up talking to Trent, one of the service advisers who was actually the one taking the first look at the car when it was towed in. Trent came through for me - he went to the General Manager's office, got the keys and made sure they'll be ready for me the at the Cashier desk when I come, sparing me the pain of dealing with these scambags. Kudos to their Service department again! This bizarre, maddening, shocking experience is the worst I ever had at any of the dealerships, even at the ones when you don't expect much courtesy. They are total idiots, they didn't get anything out of this, just lost a loyal customer and hopefully a few more who is reading this.
Va Di
Nov 17, 2018
5
Steven Quinn was the service advisor and was fantastic. He explained the issues and took care of everything while keeping me updated of progress. Great job.
Thomas Fenn
Nov 1, 2018
5
I've bought both a new and used car here, and all my service/maintenance has been done here. Never a single complaint.
Jeanne Anderson
Oct 24, 2018
1
The manager, Kam, is unbelievably rude and unprofessional. I am currently working on getting a replacement car with the MINI corporate because the one I bought was indicated defective. I visited this MINI because they had a car in their inventory that was a possible candidate as my replacement car. After I saw the car in person, the salesman took me to the manager. I was confused why I had to talk to the manager because I was working on this issue with my dealer and I was just there to see the car, but I greeted him when the salesman introduced him. Stevens Creek dealer knew my dealership and I are interested in the vehicle in their inventory. As soon as Kam knew I was the one who is working with another dealership to find a replacement car, he gave me a hostile attitude and said, “so you are not buying a car from me. Then why are you wasting my time and my salesman’s time?” Then, he forced me to leave just because I was not buying a car from them. I swear I did not say anything to him except a greeting, my name and I was with a different dealer. I understand that I am not making them a direct profit, but he had no reason to be this aggressive. I don’t think he ever had to face the consequences of his action because he didn’t even hesitate to say that if I am not making him any money, then I got to leave. He refused to give his full name nor his business card, so I don’t even know if this is his real name. He is not doing any favor to the dealership, customers nor MINI. Kam needs to learn how to act professionally and most of all, act like an adult, not an angry teenager who is going through puberty. Unfortunately, this is not the first time I was mistreated in this dealership. In 2013, I wanted to buy a Mini and I came to this dealership. However, they refused to show me any cars just because I was 19 years old. After experiencing this, I left the dealer and bought a car from another brand on the same day. This dealership does not represent MINI, it’s something of their own. From what I experienced from this dealership, they only care about your money. They think they are entitled to treat you like shiit if you are not giving them money. Also, they will judge you based on your looks. Please don’t be go here. Shady dealership. Stay away. I had three of my friends and coworkers who were going to buy a Mini and considering this dealership. I turned them away because I don’t want them to be mistreated for no reason. I will keep doing so. I am so glad that I didn’t buy from this dealership. They don’t deserve my money.
Soomin Seo
Oct 19, 2018
5
I always received an outstanding service at MiNi Cooper on Steven Creek location. Thank you
Van Ngo
Oct 17, 2018
5
Every time I come to Mini of Stevens Creek, Jennifer is helpful, knowledgeable and very accommodating. I enjoy my visits here.
Yuman S
Oct 15, 2018
5
Another wonderful experience at Mini! Hector is knowledgeable and transparent which I appreciate! Hector is always willing to put the customers needs first and I appreciate great customer service!! Thank you!!! Excellent service and communication, I truly appreciate all that you do!!
Kristine Bingo-Ruslen
Oct 1, 2018
5
My car is running great ! Good service department.
Lourdes Subhan
Sep 28, 2018
1
If you enjoy waiting 45 minutes to be checked in by your service rep every time you take your car in, this is the place to go! Your warranty will mysteriously not be applicable to any repair they do, and you can be sure they'll charge you at least three times as much what it would cost elsewhere. Great for people with unlimited time and money to burn!
NeverMore
Sep 21, 2018
5
Jennifer Timmerman has been helping me out for the last 8 or so years. I got my service done on time, and my car was washed. The price is a little on the high side, but I expect that from a dealership. My car is low mileage, and I like to keep it maintained.
Randy Kuhlmann
Sep 17, 2018
5
Great sales and service! Recent regular service was done in a timely manner.
Valerie Pestana
Sep 4, 2018
5
Only been there once for a recall service. From making the appointment to completion of service, everything was easy and the service department was professional.
Mari Broenen
Aug 29, 2018
5
Excelente service, very quick and kind service from Jennifer!
Manolo Gonzalez Miranda
Aug 29, 2018
5
My experience was well organized, professional and thorough; having just relocated here from NY, I trusted this dealer with a long overdue ‘tune-up’ for my ‘08 Clubman
Bill Harvey
Aug 16, 2018
3
I went in for a recall. It's the nearest Mini dealer to me. I don't usually go here because it's far from home, but I also forgot another reason why I don't go here; wait times are bad. When you arrive they take your key and then tell them to go inside and wait for a service rep to come talk to you. Granted I was early for my appointment, but I waited for at least 20 minutes for someone to come talk to me. He went over what was going to be done to my car (the recall item replacement and he told me they would do a multi-point inspection). He said it should take about an hour or so. I also thought he said that he would be right back with the paperwork, but that never happened and I didn't have a copy of what work would be done. I signed the paperwork, but never got a copy until I checked out. Since he said an hour or so, I decided to wait. I waited for 105 minutes and decided to go ask him how much longer it would be. He said my car was being washed and should be ready shortly. I went back to the waiting room and another 30+ minutes passed and finally he came and told me it was ready (and about some issues and did I want a quote) and to checkout with the cashier (it was free, but protocol I guess). Then they couldn't find the key. So another 10-15 minutes elapsed and they finally found the key and I left. I wished he had overestimated the time it would take rather than lo-ball the wait time, I wouldn't have waited there. Taking longer than what he said leaves a bad taste, whereas taking a shorter time than what was told leaves you in a much happier frame of mind. This scenario happened to me before (the wait time, not losing my key), plus he didn't seem too sympathetic to my having to wait longer than expected, no apologies. In fact he seemed rather smug. Also, the invoice stated that "Customer requested to have Multi Point Inspection performed this visit" I did not. I don't even know what it is. HE TOLD ME that they would do this multi point inspection, not my request. The car wash was nice though.
Unhappy
Aug 16, 2018
5
I had a good experience. Everything went well.
Lisa Kahn
Aug 3, 2018
5
Great experience from start to finish. Timely, efficient, and very courteous. Would recommend this dealer to anyone interested in purchase of a new or pre-owned mini cooper.
BuddyDee
Jul 16, 2018
5
I always have an awesome experience with the service department of Mini of Stevens Creek. It's easy to schedule an appointment, and they do great work on my car. I even get presents sometimes for bringing in my car for scheduled maintenance!
Nancy Raber
Jul 9, 2018
5
Service Advisor Trend is great in resolving an engine malfunction and ac issue.
Luke Chen
Jun 21, 2018
4
I’ve had numerous things go wrong with my Mini once it reached about 8 years old. I just moved to the San Jose area, so this was my first time at Mini of Stevens Creek. At first, I was very upset that there was something wrong with my car again (I’ve spent about $3000 on repairs in the last month). I made an appointment at this Mini dealership because I wanted to ensure I’d get quality work done, and they definitely didn’t let me down. After shelling out over $1000, my car drives like brand new! The acceleration, braking, and handling are so much better. I remembered why I had chosen to buy the Mini in the first place, and it almost made the $1k worth it. The experience while my car was in the shop was a little less than optimal. I made an appointment in the morning hoping I could just go in and drop my car off and go into work right after, but I had to wait in a waiting room for them to call me back and verify all the information that I had already given over the phone when I made the appointment. This was a little annoying. My service advisor was really nice, however, and said that they’d give me a call back when they knew anything about my car. This was not the case. I had to call to get any information myself. They had already found out what was wrong with my car and had the parts list ready, but for some reason, I was not contacted to give the go-ahead to start work on the car. This made the whole process stretch out to 2 days instead of only 1. Also, when I came in to pick up my car the following day, my service advisor was not working, and everyone else seemed clueless as to where I needed to go to pick up my car (really?). It took a couple times of asking different service advisors where to go before I found out I had to go to the Mini store cashier to pay. Overall, I’m very happy with the better performance of my car after the work was done at this dealership. My service advisor was very nice and knowledgeable, but not prompt with trying to get my car back to me as soon as possible. The other service providers seemed a little clueless in my honest opinion. Glad I got the one I did. I even got about $300 off the original quote, which I thought was awesome as well! I would recommend my friends to go here for any Mini issues as long as they didn’t need their car back right away.
L
Jun 14, 2018
5
I puchased an 06 Honda Element from Amanda Jewell, she was outstanding in every aspect of the buying process as was her manager, my perception was they really cared about my unique needs to make this purchase happen and went out of there way to accommodate me, my next car purcase will be from Mini of StevensCreek.
Larry Rucker
Jun 12, 2018
5
Always treated with respect and kindness. The staff are very knowledgeable and follow through is excellent.
Deborah Regalia
May 18, 2018
5
I drove the car in because I got off work early. Asked if they could check it out. They did and agreed to fix it for me. Took about an hour.
Terry Pierce
May 14, 2018
5
Excellent service. The work was completed on time and it was very comfortable waiting for my car.
Leigh Dimpflmaier
Apr 15, 2018
1
Mini’s service is sub par, at best. I’ve had a few incidents with them where they’ve proved to be shady. Once wanting to charge an extra $75 to install an air filter. When I told them to leave the part in my car and I’d install it myself, they ended up installing it “at no charge”. Today, I drove 40 mins to arrive at the dealership and be told that the service quote (I had confirmed the price TWICE) was incorrect and the charges would be +$300. Nobody could have told me this over the phone before I drove 40 mins out of my way? Nor were they willing to honor the original quote, though the error was on their end. You have a lot to learn about customer care. I’m not impressed and will never bring my car back here.
Shannon Marie McNally
Apr 14, 2018
5
I had a great experience. From the time I pulled in until the time I left, I was treated as if I was the only customer in the Service department. Love this place!
Robyn L Wolnisty
Apr 12, 2018
1
I just recently purchased my Mini Cooper Countryman from Stevens Creek Mini. The negotiation and sales experience was outstanding. I came in having done my homework and without price haggling I was able to get a price that I was comfortable with. I ordered my car and found it took 10 weeks to get and that was OK with me. After the car arrived I took it for a ride and that is when I feel that the quality suffered. I first negotiated my down payment at the dealership and then went into finance. Again, very little upsell, as I new what I wanted and what I was going to pay for it. The dealership was also able to get me a better loan rate on my car loan from Star One Credit Union. Only issue was that, I expected Star One to contact me, and they never did. The finance person called me a few weeks later and asked why I have not joined the union and why am I holding up the funding. I explained that I was awaiting for Star One to contact me and he "oh No, you have to set up your own account", which was never explained to me, that I was the one needing to be proactive. Next, when taking my money, the dealership was not set up to take credit card payments more then 5K, even though in sales I told them I was going to put 10K down. I actually had a promotional check from my bank and the dealership would not accept that type of checks. It was tied to my Master Card. So, I needed to scramble to make the financing work out correctly. This meant going back to the dealership two additional times to make my down payment. Not very encouraging, they need to be more flexible and work with a diverse customer base. The delivery of the vehicle was not very good either. The dealership has an Countryman ( maybe a Mini) Guru and it was a young guy that did not have a lot of answers. When things started not to work correctly, he diverted the blame. I spent an extra hour working with him to get through the delivery process. To DATE, Apple CarPlay does not work correctly in my Mini and the dealership stated I have to wait until an IOS upgrade in several months. Even though the Mini website pages states that the Countryman is fully compatible with the IPhone X. It is not. I asked about a few other items and he did not have the answer. For a Guru, he did no follow up on questions that I had asked, and I had to find the answers in the manual or online. One thing he did do, was send me a email inviting me back for a Guru orientation, even though I went through that the day of the delivery. I guess he does not remember ( make notes) of people he as already met, or who he needs to follow back up with to get answers to the customers. Would I use Mini of Stevens Creek again, the answer is yes but you need to understand they do have some new staff and the staff is not fully trained. Since this post, I took my Mini in for Service for a pulling problem on the car on Monday. Wednesday, I picked it up and today I am taking it back again. It is still not fixed. However that is another post- after the issue has been resolved.
Lou Zellner
Apr 5, 2018
5
I just moved from Rochester, NY and was delighted with the service I received at the Mini of Stevens Creek dealership. The staff there is excellent. The ambiance of the waiting area was great as well.
Monica Sampat
Mar 13, 2018
1
I just paid $300 for maintenance which expired five weeks ago. It would have been free if I had come in before that. I said why wasn?t I notified before it expired? Hector says ?no we don?t do that because we don?t know how you drive...meaning you could have driven over 38000.? I said ?you know the date of purchase?. He said ?no, we don?t have access to that? It is 3 years after is when it is expired, yes they do have it. Sure, I should have remembered but why couldn?t they send reminders? I only went in as I got a call to come in for ?free welcome back? inspection last week, I went in and was told ?oh, your maintenance is overdue.? Hector was unsympathetic to my situation. Instead I was told I should now get a extend warrantay package for $1900, he was now talking like a sales person. I came home feeling completely crushed. This is my second MINI. Big MINI fan loved everyone at Stevens Creek even wrote 5 star review on yelp. Every time I had to come for a maintenance, I had to drive from Monterey, but I never minded it as everyone was friendly and I never had a bad experience. Well, no more. I won?t be going back there for maintenance. Really. How about a quick reminder before maintenance warranty expires? This would save many people from unnecessary unpleasant experience I went through.
Disappointed customer
Mar 12, 2018
5
Reasonable, fix what I?m asking for ... with a normal car wash at the end ...
Quoc Pham
Mar 9, 2018
1
I had my car at the Mini of Stevens Creek dealership for the repair of my glass sun-roof. It had shattered (hole of ~ 1 foot in length) while I was on my way to work, about to exit 101 at Willow Rd. Although the dealership confirmed that an impact must have caused the glass to shatter I still see the chance that this could have been a warranty case (something not right with the glass, too much tension, etc.) Anyways, Luver, my service advisor, did a nice job explaining the options to me and that it might take 2 days to get the parts in. I was happily surprised when he called me by the end of the next day to let me know that my car was all fixed and ready to be picked up. When I got there, the first thing I did to inspect the car was to operate the sun-roof. I heard loud grinding noises when the mechanism tried to slide the sun-roof open and the mechanism got even blocked by the glass pieces that were still stuck in there. Very disappointing! Obviously that part of the car had not been thoroughly cleaned. Nor had the mechanism been tested after the car had been taken out of the shop onto the parking lot. Andrea, another service advisor, took care of the situation and provided me with a loaner car. She was very nice and professional. The next day, Luver called me back, explaining that they had now air-pressure cleaned the roof cassette. In my opinion they should have done this right in the first place. I was asking whether I could have the sun-roof mechanism air-pressure treated again in the future, JUST IN CASE a significant amount of glass would have gotten stuck again somewhere in the sun-roof railing and gotten into the mechanism again. He answered that it would not be an option for me to come to the dealership every other month for the air-pressure cleaning. (Guess what, it was not my intention to visit the dealership now regularly. I simply wanted to have an option, just in case of remaining glass pieces not having been fully removed and the mechanism having trouble again.) No, my only option would to get the whole roof cassette replaced (!), in case broken pieces of glass interfered with the mechanism again. … Maybe this was the only suggestion Luver was allowed to make, but it did not sound very helpful. If it wasn’t for the service advisors I would have given the dealership 1 out of 5.
Andrea Neitzer
Feb 4, 2018
5
Car buying made easy! Brandon was professional and a pleasure to work with
Maria Anderson
Feb 3, 2018
1
My car was in the service garage for 5 weeks needing a wiring harness. From the time it was diagnosed until the part was actually ordered from Germany was 2 weeks. I had to initiate most all communication. Calls from the service advisor or service manager typically were not returned. After finally getting the part installed, brakes were growling when I drove off the service garage. I returned the car to have this addressed. Turned out to be a simple problem, but obviously the car was not test driven after initial repairs were completed. I would have given them a 1 star rating, except I appreciate the fact they provided me a loaner car for the 5 weeks.
Mark Logterman
Jan 25, 2018
1
The test drive and start of the paperwork went great. When it came time to sign the contract and drive home the problems began. The sales manager told us that even though we brought our own financing, we are required to apply for in house financing. After failing to fully explain why this was the case my wife and I made it clear that we were not applying for additional financing. At this point every interaction became hostile. Next the paperwork that needed to be submitted to my bank was delayed. When I asked why it was not sent the reply was "well we were super busy". Next they claim that the paperwork was sent but per my bank they have not. Lord knows when I will get my vehicle. Now I have attempted to speak to different departments for a status update. Phones are unanswered, messages go unanswered and emails go unreplied. Best of luck to any poor soul who chooses to do business with autonation or Mini of Stevens Creek.
Poorly Treated
Jan 22, 2018
5
Luver , as usual, was a very attentive service person. Our car was scheduled and complete in one day.
Dawn Chamberlain-Torres
Jan 18, 2018
5
I've been a long time customer of Mini Stevens Creek (formerly Mini of Mountain View). Over the past 12+ years I've purchased 2 Mini's from them and have had 6 Mini's serviced with them. The service department is what's most important to me as this is where you will visit more often for service. Service/repairs have always been done perfectly and when there has been an issue they've promptly remedied the issue. On a few occasions service has gone above and beyond to meet my needs. A special shout-out to the parts team who have also been helpful!
David
Jan 18, 2018
5
Excellent customer service and treatment. We could not be happier
Christine Heady
Jan 18, 2018
5
Good all around. Treated well by all employees that I came in contact with.
Anthony Gray
Nov 23, 2017
5
Fast and easy! Gr8 customer service! Patricia was awesome!
Elsbeth Mccann
Nov 20, 2017
3
After spending $900 car yesterday going back to the dealer today with same problem. Service advisor was great, but they didn't fix problem. Not Happy
James Stewart
Nov 17, 2017
5
Larry was great to work with & was very helpful & accomdating to our needs
Erica Koechig
Nov 16, 2017
5
Larry Lyons, is the BEST sales person that i?ve Ever dealt with. He treated me extremely well, listened, was patient and helped me get the perfect Mini Cooper 2-door Hardtop and gave me a great deal.I left feeling thoroughly satisfied and impressed w/Larry Lyons. He is a true professional and will only work w/him in the future. Lisa B.
Lisa Beauchene
Nov 12, 2017
5
I was pleasantly surprised of what professional staff was there to assist. Always willing to listen and provide a solid level of service. I will continue to be a loyal customer. Chris Livermore, Ca.
Chris Peeters
Nov 9, 2017
5
The buying process was fast and without hassle both times. The only thing I wish I had was a handbook and an extra key. Service was easy as I purchased the service plan. The people were nice and friendly, which is why I decided to trade-in my MINI for a BMW at this dealer.
Colleen Gleason Baicher
Nov 5, 2017
5
Car needed a normal service. Dealer found a broken part that needed replacement but didnt have the spare available, Need to return which is good as the car Status still says it needs a service and break fluid check. Thought these would be reset ready for the next service interval.
Mark Manning
Oct 30, 2017
5
Our Service writers, Trent and Jennifer are, by far the most professional, helpful and dedicated that we have ever experienced in the business. Their drive to take care of us is superb and something that should be seen as a model for others.
Ashley/Sean Stcin
Oct 16, 2017
5
My service technician Shana was very knowledgeable, professional and nice. Repairs were done relatively quickly (there was a long list!) and they discovered two issues still covered by the factory warranty. One of those was teplacement of the battery, which they did with no problem. I have read of other Mini dealerships where they have refused to cover battery replacement. Overall a very efficient and well-run iperation.
Patti Connolly
Oct 12, 2017
5
Jennifer Flick in the service department is awesome. She takes the time to explain repairs/service. She's honest and very knowledgeable. I've had good interactions with the mechanics as well. They are always willing to go over the repairs and explain what was wrong and how they fixed it.
Lucila Gil-palacios
Sep 29, 2017
4
Car wash did not work, which is obviously a minus and for sure when you pay high dollars to have good service!
Didier Boivin
Sep 27, 2017
5
Wonderful people, Great Service and Awesome facility. What more could you ask for?
Ty McBride
Sep 25, 2017
1
Make sure you checked every single item before you paid!!! I took my car for oil change, air filter and cabin filter change. There are Add-On and item which I am not aware of. No one mentioned anything about these before I left the key to them. I should have sensed something was not right when they did not give me a written estimate when I dropped off my car. But just don't expect a dealership would do something like this?
Kit Ling
Sep 25, 2017
5
Trent has been great looking after my car. I got a shuttle service to & from Santana Row, where i had lunch with my grandson & visited some of their lovely stores. Francisco & Mathew were great driving us.....Thank you again
Angelita Deakin
Sep 15, 2017
5
Very pleasant experience. Would highly recommend this dealership.
Linda
Sep 15, 2017
5
Explained why I was having the issues I had instead of just restarting the car.
Drea_lez
Sep 14, 2017
5
The customer service staff is always great and extremely helpful with whatever questions or concerns I may have. Plus my car was returned to me after its service looking like it was brand new... thanks guys I really appreciate it!!
Lorie Williams
Sep 6, 2017
5
Great services and friendly service advisor! Especially Jennifer! she is wonderful and helpful! Just have my car service done on Monday and came back with a happy nice clean Mini! love it!
Candy Chen
Aug 30, 2017
5
From the very beginning of our visit (8/20/17) when first meeting Marco and his huge big smile and welcome, to sitting with Gifford in finance, our experience in purchasing our new car was absolutely incredible!!! What would be "frosting on the cake" is to have a MINI dealership in Monterey (managed by Marco). Thank you! If there was a way to add more stars, I would. Thank you all.
Betty Hutchins
Aug 21, 2017
5
Great experience! Though it was a long process, we felt well taken care of, and everything was explained to us. We asked to test drive a couple cars, and the salesman was very accommodating. I'd buy my next Mini from Stevens Creek.
Nwakaego Fletcher-Perry
Aug 17, 2017
5
very nice customer service they listen to what i am saying what wrong with my car and fix it, love this place
Rosalinda Gonzalez Cortez
Aug 14, 2017
5
Good inventory. Easy process to make a deal. Great communication from sales consultant Scot.
Kevin Conlon
Aug 14, 2017
5
Overall I'd say excellent. I arrived at 7:55am and was met by someone who ticked my name off, asked me to wait in the waiting room until the assigned service agent arrived. Soon after 8:00am I was called in and Jennifer went over the different items they'd be looking out for. I had decided to wait while the service was performed. Waiting facilities were good with free coffee and WiFi and sockets for laptops. Around 10:15am I was called back and the results of the inspection and service were explained to me clearly and in each case a recommendation made which I could either accept or consider for later. Finally showed to my car personally and left with on overall impression of importance of the customer by Jennifer.
MasterGT40
Aug 14, 2017
5
They made it easy for us to get a wonderful car. Every feature we asked for was included in the car they showed us. We took the test drive and took it home.
Jean Thompson
Aug 14, 2017
5
Thank you Patricia Hernandez for you awesome customer service. She was patient and answered all my question. Everyone in the service center was friendly and professional.
Daisy Urrutia
Aug 2, 2017
5
I appreciate being able to go back to work while my car was serviced - the shuttle/Uber service is great!
Amy Guenther
Jul 24, 2017
5
Great service. Fair approach to pricing (both new car and tradein). I would purchase another vehicle from Mini of Stevens Creek. Aside from the dealership, I purchased a '17 countryman S AWD and it is an awesome car I have to say. Very practical and sporty. Nice driving experience.
Wajid Ali
Jul 23, 2017
5
Great dealership!!!! I would recommend anyone that is looking for a new Mini cooper great customer service go visit this mini dealership!!!
Jade Standridge
Jul 18, 2017
5
Very friendly customer service and a proper timely repairing service was provided too! Thank you!
Yuling Conlon
Jul 17, 2017
5
We bought our Mini Cooper S from Stevens Creek Mini last year & we were very impressed with the smooth buying experience. I have taken our car for its first service few days ago & the service experience was even more impressive ! Awesome Service, Staff, Check-in, Lounge & timely completion. I would definitely recommend to all my friends 👍
Srinivas Annam
Jul 11, 2017
5
Buying my 2017 MINI Cooper S 2-door at Stevens Creek was a pleasure. Larry was very informative and professional, yet easygoing and with a good sense of humor. I had been helped by Larry the first time I came to look at MINI's back in January, but it took until June for me to decide exactly what I wanted. There was never any sales pressure exerted. And after the purchase, Larry took 20 minutes to show me all the features of the car, which was appreciated. Working through the financing agreements took a bit longer than I think it should have. It would be good if AutoNation could streamline their process, so the buyer can get on his way in a timely manner.
Todd Becker
Jul 5, 2017
5
Had an AWESOME experience and now I have my 1st Mini and just loving it!! It was a great way to spend part of the 4th of July!!🎉🎉🎉
Staci Siechert
Jul 5, 2017
5
Highly professional and very confident and knowledgeable. I appreciate the fact that they kept me informed at all times about what was going on with the car (I got a loaner car while my car stayed at the shop). I can also say that they went above and beyond with how professionally they were handling all my questions and requests and after all how they took care of my car. I specifically want to thank Trent, since I was communicating with him all the time my car was in the shop, but I can guess that I should also thank to all others in MINI Stevens Creek. Also, what I like about this service center is that they usually answer your phone call very quickly. I have experience with service centers in Virginia, and other part of California, and it is not always the case. This place is the best MINI service center that I visited so far.
Marija Zaric Maccubbin
Jun 29, 2017
5
I've consistently had a good experience with MINI of Stevens Creek.
George Krompacky
Jun 23, 2017
5
What great service! We will be sure to use their service department again.
David Griffy
Jun 20, 2017
5
Traded in an older car & bought a new mini clubman. But they worked with me thru 3 different iterations of financing and 2 different car choices. Just so patient and low pressure. Can't praise them enough.
Bonnie Barnes
Jun 13, 2017
5
More than awesome! This is how all car dealers and service must be.
Riordan Diaz
Jun 6, 2017
4
Had squeaky mirrors and breaks. Mini had to order new mirrors and "adjusted" breaks. Breaks Still squeaky so the replaced pads. They still squeak like an old car. A lot of hassle for not quite resolved problem. Mirrors appear to be fine now.
Lisa Horan
Jun 6, 2017
5
Pleasant to work with and will recommend to others.
Lana Millenacker
Jun 6, 2017
5
I bought a pre-owned MINI Countryman here yesterday and I have to tell you it was the best car buying experience I have ever had. There was no pressure from the saleman Marco - I'm serious, no pressure! He was polite & courteous & helpful throughout the entire process. They offer "no haggling" pricing which means the price shown is the price you pay, and that's such a relief. Their prices were good, too- we checked Carfax to compare the price with those around the country. They were right on par. The finance manager Gifford was also very friendly & helpful. All in all a great experience (and a great car!!).
Susie Newton
May 29, 2017
5
I worked with Larry for my mini experience. He has been great, honest, and not pushy when it came to figuring out what I wanted and needed. He was able to give me my options clearly and help me find he best Mini for me. I came back for three test drives because I wanted to be sure and not once did Larry seem frustrated by my constant questions and requests to drive. He was even helping out other clients when I arrived and still managed to take care of me. I ended up going with the Convertible Mini Cooper. The manager, Amos, wa a great and very kind and caring. Isaiah also helped me when Larry was busy and took me on yet another test drive. He's great as well and always had a smile on his face. :) When going in to sign all the documents with the finance team, they were great and not pushy with up selling additional services but informed me of my options. My only regret is not giving them a hug before I drove off the lot for helping me get my fun car that I've been wanting. I love my mini and am having so much fun.
Kelliewojo
May 10, 2017
5
Marco was a brilliant sales partner and went way beyond the call of duty for us to create an amazing experience for our daughter.
Michael Herron
May 9, 2017
5
Above and Beyond! I continue to be impressed by how this service center is run. I have a 2015 Countryman Cooper S AWD and it is always well taken care of when I leave it here. They are on time, friendly, knowledgeable and efficient. I love that I get a loaner car if I cannot wait for the services to be finished. And they wash and vacuum it too. Jennifer has been my service rep since I had my 2003 Cooper S and she has been amazing and always goes that extra mile. I wouldn't take my car anywhere else!
Annie Doan
May 4, 2017
5
It was nice and fast service. It's always good that I can drop off early and pick up my car late after work.
Hyun Kim
May 4, 2017
5
The staff is fun, friendly and cool. Everything is explained in detail and service was provided on timely manner.
Kgr94401
May 3, 2017
5
I love coming here. As much as I dread having to take my car in for any service, I know that whether I am waiting for the service to be complete or getting a loaner vehicle, my time is not wasted and the repairs will be done effectively and efficiently. And the staff there are always fun and friendly. It really is a car dealership for me.
Michelle J
May 3, 2017
5
The person's that helped me were awesome. I couldn't have had such a better experience. If I had to buy another car I would buy from you guys again.
Jessica Estrada
May 3, 2017
5
Larry was an excellent salesman. Very helpful, professional, straight to the point, and had excellent knowledge of the cars. Pretty good manual driving skills too! Would recommend to anyone who wants to purchase a mini.
Mashrur Mohiuddin
Apr 27, 2017
5
So my experience started out not so great, with a sales specialist who is no longer with their team. Which turned out to be a spectacular thing because I was handed off to Mariah who is absolutely wonderful. Actually every other member of the team was spectacular. They went out of their way to make me feel super comfortable. Mariah reached out regularly with updates and always responded promptly when I had questions throughout the process. She even helped get me to the airport to drop off a rental car I had so I didn't have to uber back after picking up my new car. Mariah is doing double duty supporting finance as well, so when I arrived she was helping another customer. She set me up with Marco who was an absolute pleasure to give me a detailed tour of my car and help me configure the settings to my liking. What an awesome dude. In this business there are some things you can't control, like drop in customers and hour long credit applications, but these two did their absolute best to make it super pleasant and fun. I was even offered an appointment to come back and get a more detailed tour to answer any questions that come up in the first weeks of ownership. An experience super similar to Apple. No pressure but lots of resources available to you if you want them. Some things to keep in mind though: - There is new customer parking by the service center but some of it is reserved for test drive cars. Keep an eye out for tiny cones. - The standard warranty for Mini has changed and doesn't cover nearly as much, so give the extended warranty options a real listen - You can put part of your down payment on a credit card, so pay that bill before you go to sign the paperwork if you want to get some extra points
Kotkin
Apr 25, 2017
5
Great personal service. Hector was a good guy. I didn't even know they had free loaners and 3 years free service
Cynthia Ann Lane
Apr 13, 2017
5
Larry was great at helping me to find my new car and Henry in the finance department was awesome - completing all the paperwork so quickly
Louise
Apr 4, 2017
5
Overall we had a great experience buying our Countryman.
Minidriver
Mar 27, 2017
5
Excellent experience with MINI of Stevens Creek. Robert Roberts was very sweet, informative, and not at all pushy as some car salesmen can tend to be. This was the first time I actually created a car from scratch and it ended up being far less painful than I thought it would be. In the end, I got the exact car I wanted and I absolutely love driving it.
Lauren Masio
Mar 27, 2017
5
I and my parents purchased MINIs from MINI of Stevens Creek. We worked with Marco, Isaiah, and Henry and we are happy to say that all three of them were knowledgeable and made the car-buying process so easy. Customer service was top notch, and we overall had a pleasant and wonderful experience at MINI of Stevens Creek.
CaileeG
Mar 27, 2017
5
Marco was friendly and helpful, with no pressure at all. A wonderfully atypical car dealership experience.
Andrew Jacob Harrison Ring
Mar 15, 2017
5
Traded in a 2007 Mini Cooper Convertible for the 2012 version of the same and the exchange couldn't have been smoother. Great dealership to work wth.
Rich
Mar 12, 2017
5
Shana was my service advisor and she was great -- knowledgeable, friendly and super responsive (she provided me an update via email before I got there for pickup)... they had me out of the door that evening, as promised. The price was high but I appreciate knowing their work is warrantied and the price was quoted to me far in advance -- no surprises. Upon pickup, Shana walked me through the many details and sent me on my way before the estimated completion time ... mini was repaired, washed and driving like a proper little beast! :) thanks!
Angela Jackson
Mar 1, 2017
5
I leased a mini cooper from this dealership and everyone was professional and very welcoming.
Marilyn Vazquez
Feb 28, 2017
5
Ken Ohran made the buying process smooth and easy, a surprisingly pleasant experience!
Zahra Emami
Feb 24, 2017
5
Excellent buying experience. David and Aaron were able to shape a very interesting offer that I could finally not refuse. The car (Mini Hardtop 2dr JCW) is just a fun car. I can only recommend this dealership. Thanks guys.
Steve Lalsacien
Feb 21, 2017
5
I bought a 2016 Mini Cooper-Clubman and Larry Lyons did everything he could to make sure I was able to walk out of the dealership at the monthly payment I requested. He was very genuine and I appreciated his service. I LOVE my Mini!!!
Eden Negash-Powell
Jan 19, 2017
5
Bought a 2015 Ford Escape. Recommend anyone going here. Great prices. No haggling. Clean facility and wonderful customer service
Belmont
Jan 19, 2017
5
I bought a pre-owned Mini Cooper coupe from MINI of Stevens Creek. Selection was great, and the staff was super helpful from the moment I walked in the door. I worked with Yaopeng Wang. Super guy! On the day I picked the car up, I was helped by Ken, I believe., Another super guy!
Carl Morello
Jan 10, 2017
5
Good experience, easy choice when you have such a helper like Amos Tony and Mariah. Friendly atmospheres, informative guidance, no pressure, willingness to help, complete understanding of your needs. Appreciate good attitude and customer oriented approach! Love my new car more and more.
lidnik
Jan 3, 2017
1
I came in to have a problem addressed that I thought was taken care of months ago -- the rain sensor not working. Then the rain started, and I found that it was not working. This time, the repair is complete, fortunately. The only negative about this particular visit was the lack of communication. I had trouble getting through to the service advisor when I tried to call, my messages were not returned, and when the car was finally ready, the SA was not working that day. The communication here used to be a LOT better. I'd get regular updates and questions about how to proceed. Not so any more. They either need more SA's or better training in communicating with customers.
Marcia Schuette Bhide
Dec 21, 2016
4
I took my Mini Cooper S Convertible in for service on a mystery ailment--suddenly the wheel on the front passenger side stopped moving when I was coming out of a parking space. The car recovered in a minute, but it was freaky. Mini of SC wasn't able to figure out what caused the seize-up, but the service was careful and thorough, as far as I could tell, as well as prompt and courteous. One hiccough: when I got the car back, all my bluetooth settings were erased. I didn't realize it right away, because I went out of town the next day. I got most things working on my own. But I still haven't been able to get the media player to work. I know they'll make it right when I get a chance to take it in, but I wish I didn't have to spend more time on it.
DrDrePhD
Dec 1, 2016
5
We just moved back to the South Bay. We brought our Countryman in for service. Our adviser was Jennifer and she was very helpful and nice. It was a great experience. We definitely recommend MINI of Stevens Creek!
Jason Chen
Nov 11, 2016
5
Tony W is a great salesman and we did not feel any pressure at all. We did buy the 2017 Mini hardtop. It is a fun car to drive and everyone are super nice there. I am still learning how to use all the function.
Puiyee Tse
Nov 2, 2016
4
Went in for oil change ,excellent service but took to long
Minicooper79
Sep 22, 2016
5
Tony was a great help! He worked with us on all aspects and was able to get us into the car we wanted in a reasonable amount of time. This has been the best experience we've had buying a car. Thanks guys!!
AnabelJ
Sep 7, 2016
5
Brought my car in for an extended warranty item, Shana was my Service Rep and she was awesome! She was on it from the beginning, friendly and knowledgeable, made sure I had everything I needed. I would go back here again and I would want Shana again! Thanks so much!
Laurie Robinson
Aug 26, 2016
5
I have purchased both used and new cars from other dealerships prior to my recent 2017 Mini Clubman S purchase. My Mini experience was the best I have had to date.
IMSolid
Aug 26, 2016
5
Just picked up my newest MINI Cooper S and I can't say enough about the team at MINI Stevens Creek and most of all Ken. Thanks for making the second MINI purchase easy and fun. See you all soon for our "second date" this month. I have a few questions about the technology I don't have in my older MINI.
Danielle Holdt
Aug 20, 2016
2
They need to rethink their approach to tires. They recommended expensive balancing / alignment and I went for it. A week later I have a nail in the tires; but because they are run-flat, it can't be repaired and I have to buy two new tires. The same tire is much cheaper at any tire shop. Once they remove a run-flat tire, they are not allowed to put them back, so make sure you take a flat somewhere else. Again this week, I took it for an oil change, another nail, and have to buy a new tire.
Maneesh Dhagat
Aug 19, 2016
4
I found the service experience for my JCW Countryman was very thorough and informative. Jennifer is a very good at her job, pleasant to deal with and very informative of all work being performed on my vehicle. I'm very happy she is my service adviser. I can only imagine what an asset she must be to your firm. As I waited for my vehicle I watched how she handled her self and all the interruption form other customers as she perform her job and was very impressed with how well she handled all situations with a smile and firm direction. I will always bring my vehicle to your service department, I have always had a good experience.
jcwcopper
Aug 16, 2016
1
Bad bad bad service....I drove to Santa Cruz for a better deal and REAL SERVICE
U Regina Garcia
Aug 9, 2016
5
Last week I purchased a 2014 Mini Cooper Paceman. Deandre was my salesperson. He was extremely attentive, polite and patient. I enjoyed working with him. I would highly recommend my friends working with him.
jsnyder39
Aug 9, 2016
5
Great customer service! I am loving my brand new Countryman! Robert was super helpful and the buying experience/paperwork was done quickly! I'm happy to be back in a Mini!!
April Barajas
Aug 3, 2016
5
As usual, everything was first rate! I requested a loaner and a practically brand-new MINI was provided for my use. I saw the same service representative I've seen every time I've come there. He's not the only courteous, efficient and friendly person there! When you call the place, the person answering the phone is SO nice. The work was done and a couple of things that might have needed to be done later were also accomplished. Perfect service!
SylviaG49
Aug 1, 2016
5
Great experience at Steven's Creek. Attention to detail, and super customer service.
Sabrina Carroll
Jul 31, 2016
5
The Service Center at Mini makes it so easy. I had an unexpectedly full schedule the day of my service appointment and Mini told me in advance how long the appointment would take, and my car was ready when they said it would be. Luver even arranged for it to be washed for me in that tight timeframe. Bonus: I've never leased before, having owned 3 cars in 30+ years, so when you go to p