poor service, If anyone thinks the mechanics that work at Mini went to mini cooper school they did not . they are just like any other mechanic. they charge 250 an hour and are only interested in ripping the customer off that is it? This is an auto nation company, not actual BMW employees. service staff are rude, don't smile, and are not helpful. Mini cooper 3rd gen engines are throw-way engines and cost 20 k to replace and fail under 100k. They are only there to make money not assist the customer and will not back their product.

I had the unfortunate experience of tire damage from potholes on our roads due to the recent rains in the bay area. I called Mini to inquire if they have my tire available and they did confirm that they had it in stock. I hurriedly went in and they worked on my car as soon as possible. Top notice service in terms of quality of work performed, commitments made and customer service. Stephen (SA) was amazing and explained all the work performed on my vehicle, as well as the recommendations for services that are upcoming. Stephen is extremely professional and I never felt pressured to commit to anything. I spent some time in the showroom/waiting room while waiting for my vehicle to be serviced. The sales people on the floor were very accommodating and answered all my questions as I was perusing the model cars. The fridge was well-stocked with bottled water and coffee service area was well maintained. Definitely a 5-star experience at this Mini dealership location.

Friendly staff and good selection. We took several hours to close and they stayed with us till the end.

DO NOT BUY FROM THEM!!!! Went on Friday to see a used car. Signed a contract and the car had to still be checked out. Was told by the sales manager AJ that the car was unsellable and that they would not sell it to me. The test drive we did, it drove perfect. The next week a buddy inquired about the car and was told it had sold by sales manager Harres Asefi. He forwarded me his e-mail. What a grease ball move. I was ready and had the funds to pay cash.

Service team is very nice and super efficient. Roberto was helpful and kept me updated during the day. They have reasonable rates and helped me fixing an issue seemlessly! Really recommend Mini Stevens Creek Never had bad experience there from sales to services

Service takes forever, no communication with the advisor, and the prices are almost 5 times what other places charge. I've learned my lesson now. I'll never return.

Awesome, fast, clean and great prices.

Staff greets you with smile and takes care of whatever I need to be done. Best service I have received.

My CPO Mini had begun shaking so I brought it into the service shop. I explained the problem and when it occurs. I told them I would wait there so I could answer any questions for the tech. I then sat and waited for 6 hours with no updates. I tried to SMS my contact with only generic replies back. I finally walked down to the service dept to wait, standing at his desk. He finally came back and informed me they found no issues. I asked why they didn't follow up with me to explain the issue or go along for a test drive. He had no response other than to follow up with him if it happened again. This was now about closing time, so as I got back in my car and felt it shake right away, I knew I had been completely dismissed. I now sit in that car, that I bought from their dealership, a tough it out through the shaking every day. Worst, most awful experience at a dealership, that has left me feeling utterly helpless and dreading ever having to go back.

From the greeting until I pick up my car, Great service and friendly staff goes above and beyond. Much better service than other mini service centers. Also it’s dog friendly. They also have treats. I would definitely recommend.

Great service and friendly staff gets what I need done. They also explain thoroughly.

Hector at Mini Stevens Creek provided with me outstanding customer service and went above and beyond in addressing all my vehicle's needs perfectly.

Always a great experience coming to MINI of Stevens Creek. Shoutout to Simon for the top-tier service!

Absolutely recommend trading in your old car with the mini of Stevens Creek dealer! Supper nice staff and helpful and informative people!

Stan did a great job overall. Was communicative and helpful.

Roberto was very helpful and kind, went above and beyond to figure out what was going on with my car. Thank you!

Daniel was great!

Friendly service, prompt work completion, so far good quality work, however extremely pricey….especially labor!

'Ajay' met with us and showed us a wide selection of new and used models, his knowledge and demeanor made the selection process a pleasant experience. We decided to purchase a low mileage Mini Cooper S and the document signing process is automated cutting the paperwork processing time by 80%. I am enjoying my second Mini!

Robert helped me a lot

So! This has been a challenge. Trying to get people to call you back, be there when you are trying to check in, etc... I am guessing they are very understaffed. Super frustrating when you are trying to get work done to your car. They refuse to put in a small amount of effort to work with the insurance coverage I have on my car. So they have lost my business. It should never be this difficult.

Pretty smooth process. Jasmine was a great dealer to work with. Huge time delay at the end of the buying process (we were told to wait in blocks of 15 minutes, but the end wait was about 3-4 hours). Besides this, relatively good service.

Finance dropped the ball and instead of correcting their mistake they don’t respond to emails or voicemails or answer the phone. I’ve been calling for months. Get the runaround from employees. All while my credit is getting dinged. Trash

My service advisor Robert did a great job!

One of if not the best car dealerships in the Bay. You can tell a lot of pride is put into the appearance of the facility. I can vouch for Pedro, he's a great guy and will work hard for you!

Service Department is doing great with Friendly staff. I never been asked about my experience with collision Department. They are the one that deserve the reviews. Since they are the worst ever.

We had a 36,000 miles maintenance check and our service advisor Daniel is a great resource for providing service recommendations. The best of all, he is transparent about our car condition and he never pushes us to buy parts that are not needed for replacement.

Great experience. Good communication. Car was ready on time.

Johny is a very friendly and knowledgeable adviser. He showed me a real cracked Water Pump Pulley and explained to me why it should be replaced before it causes other damages which will be more costly. The work is done within the specified time.

Excellent Service from Daniel as my service provider. The day before Christmas and out of the blue my Mini decided he was NOT going to be quiet as a mouse. The warning noises began sounding and light the warning lights were flashing brighter than my Christmas tree. I immediately called Mini and Daniel said bring it in. He was so incredibly kind and calming and fit me into the schedule at 430pm for an immediate diagnostic check. That check let to Daniel squeezing me into his already fully booked schedule the day before Christmas and thank goodness he did. We were had plans to be on the road that day for our Christmas and because of Daniela kindness, customer service, attention to detail and professionalism. He more than likely saved us from significant injury or death if he had not fit us in for my Mini to be checked out.

I had the oil change and bought two new tires. I originally had an appointment on Friday, but had to cancel. They made the change without hesitation. Good service all around.

Been a patron of MINI of Stevens Creek for over 6 years. Took a bit longer this time to get this repair scheduled than previous times, but was able to bring the car in and get my issue fixed within the day. Typically they are quick and easy to use, especially when the car was under warranty. I still take the car back for oil changes and service repairs. Simon was super helpful as always (thank you so much for your guidance and honesty!!) and I definitely recommend him as a service advisor! :)

Very happy with my experience at Steven?s Creek Mini. They lease offer was great! Love my new car. The buying process was painless. This is my 4th Mini Cooper. I keep coming back to Mini because I love the cars and the service I get from the dealerships.

Felt like a part of family. Representative Robert was very friendly attentive and professional from first minute to the end of finalising our visits. Thank you mini of Stevens Creek.

Just another average car dealer/service like any other. They can do the maintenance and regular service but when it comes to something challenging they are incapable. I had to take my car in 4 times because rear tire has been losing about 8psi in 40 days (other 3 tires lose 5psi) and every time they send me back saying no issue found. They are not capable of taking on a issue and finding a solution. Instead asked me to contact customer service. Very disappointed with mini.

My service advisor was excellent. Unplanned service was fast & efficient. Beware AutoNation though; they’ll sell your info to the world so you receive endless phone calls trying to sell you extended warranties. And their call centers are worthless, Its a great experience if you can work with the dealer directly

Great dealership. Very friendly and they gave me a very good offer on my new Mini Cooper S 4-door hardtop. Very happy customer.

Daryl was very helpful in assisting me in the service department. He went out of his way to get some questions answered I had for the service technician, and gave us hand in loading our muffler into our car. We definitely appreciate his support and assistance!

Two and a half hours for an oil change.

Robert is always so kind and professional. Really can rely on him.

Terrible experience with the sales manager and an associate that were attempting to buy my GTR from a Facebook marketplace ad. They did zero research and kept making ridiculous offers well under the trade in value. This wasted my time and my energy, and they know what the car is worth. There was finally an agreed upon amount of $116k before I even bothered to step foot in their dealership. When I got there it took them over an hour to "appraise" the car and then they made me an offer under the initial agreed upon amount. When I told the manager that I already had an offer better his exact words were "then take your car somewhere else, I don't have to buy your car". This is the most obnoxious attitude I've ever encountered at a dealership. If you weren't serious about purchasing my car then don't waste my time. He finally agreed to the 116.5k and then they had to "inspect" the car. When I took the car back to the service area it sat in their garage where a bunch of techs gawked at it and took pictures of it and 3-4 people sat down in my car, one even drove it without asking. I was very clear that no one was to drive it without asking first. At the end of the day, with all the time wasted and the really poor attitude of everyone there I decided to leave and go back to the original person that offered me more. The sad part is, if this wasn't my experience and it literally was "in and out" like they claimed, they would have been able to purchase my car and resell it probably for $135k. But the ego and arrogance of people got the best of them and you lost out on a really unique opportunity to have a GTR in your showroom. I hope that you learn something from this response instead of shrugging it off as me just being an "ahole". My time is more valuable outside of waiting in a dealership waiting room for you to do your research and inspect a car that needed no inspection. Best of luck to you in the future!

I dropped my Mini off Tue evening 12/27/22 for a recall repair. On Wed 12/28, Johnny tried reaching me at 8am, then again at 11am when he left a voicemail. At 1pm I returned his call, leaving a voicemail. After not hearing back, I called again at 4pm and left a message to PLEASE CALL BACK. Still no word. At 530pm I called again and spoke with a woman in the Service Dept who said Johnny had left for the day. I asked for a status and was told they are still working on the car and that Johnny would call back Thu. But I haven't heard from him or ANYONE ELSE since (Thu, Fri or Sat).

The service team is really knowledgeable and honest with their service

We had a truly great car by experience. Everyone we interacted with was extremely courteous. I didn’t feel any pressure, and we got a great deal. Very happy!

Both Mo and Pedro are fantastic to work with. But the pain of communications before coming to their shop is absolutely a nightmare. My wife and I, along with our daughters visited this location to lease a new car for my newly graduate daughter. She is very specific of the first car that she wanted so after visiting this shop, we failed to land a deal for her budget and plus they didn’t have the color that she wanted. So here’s Mo and Pedro for the rescue. When finally the color that she wanted becomes available, these duo contacted me and we tried to work on deals. There are times that we had some miscommunications, but glad that we work something out. Daughter is super happy, and honestly, that Mini is a beautiful car. Already thinking of the next Mini for my son.

I love the people here. They are all excellent. However, twice now I’ve had appointments and they were told what specific tire was needed. Twice those items were not in stock when I arrived days later for my appointment. Not only were the correct tires not there, there was not an alternative available. I expect a Mini dealer to carry Mini parts. If you sell JCW cars, please stock the tires. It’s really a shame. I have no complaints about any other service and Individuals have been so nice. I likely won’t return. I expect my John Cooper Works to have appropriate parts.

Great customer service even though we didn't buy the car!

Very friendly and helpful, tried to upsell us on maintenance packages without checking which deals we qualified for. Asked for Costco membership but didn’t check it.

I had the experience of working with Simon twice to get my car serviced. He went above and beyond to make sure my car needs were taken care of and even found a manufacturer warranty to cover my turbo that was going out. I appreciate the great service and his ability to take care of his customers. He’s a great addition to mini of Steven’s creek.

Staffs are friendly, and service is okay. However, it takes more than triple of what they said. 1.5 hour became 6-hour total... The technician recommended some services. We decided not to do those due to the long wait, but then the technician kept calling and said we did not pay for those services. How could we get the car out door if we had not paid for what had been done? He should have checked with his coworker before calling us. It is annoying.

The staff were very attentive to my needs and very close on communications. I made a mistake on the car color choice not realizing there was another with the trim I chose and the staff worked hard on changing the order even after production started. Attention to queries was rapid and everything went very smoothly through delivery of the vehicle. Appt. 2 years later: Staff still very accommodating and provided excellent advice on a tire issue as well as checking all aspects while dealing with software update. All no charge.

Regardless of the line of cars ahead of mine, they were able to give my car the service it needed as fast as they could. They are communicative as well by texting you updates of your car. Complimentary carwash towards the end of their service is nice as well! Nice people and nice service :)

Excellent Customer service by the whole team. Made us feel really comfortable and stayed late after closing hours to get the deal done

Entered the service department and checked in immediately. Advisor told us to wait in the lounge and they would update us shortly. Got a cup of coffee and advisor told us it would be 90 minutes for service. Ninety minutes later, the advisor came and said our mini was done. They washed and dried the car and we were off! Very good service!

My MINI clubman hit the curbstone and broke my tires. Since the tire is the run flat tire. I tried Costco, they received my money and later tell me they can't fix it! Finally, I go to the dealer and get everything done very soon.

Had a great experience every time I come in for maintenance and repair of my MINI. Johny was especially nice, considerate, and price is reasonable.

Very easy process. We left our car for an oil change and asked for an appraisal while it was in the shop. When we came to pick it up the next day, the appraisal was attached to the service bill. We decided to accept and went to the sales desk. While they were processing the paperwork they ended up raising the amount by $500! The whole process took about an hour and we walked out with a check for more then we had anticipated!

My experience was great. Great and clear customer service regarding my car service. Only issue I can mention is the wait time.

I took my car in for a noise that's heard when it's in first and second gear. The car was inspected by other techs but could not diagnose the problem. Kris the foreman was great! He explained everything to me why perhaps there is nothing wrong with the car, and advised that he will personally take a look and see what he can find. He found a minor problem and now no noise! Thanks so much!

Always an excellent experience. My service advisor, Simon, handled everything smoothly and clearly.

UPDATE: I've been calling the dealership many times since October 2022 for a cancellation and refund of my extended service warranty, about $2500. (I have since traded in my 2018 Mini for a 2023 at another Mini dealership and apparently it is my responsibility to get the warranty cancelled as there is no "partnership" between the two Mini dealers.) No one at Mini SC knows where and who to direct your request! I've been transferred, hung up on, led to a voice mail that is never checked. Service says that's Sales, Sales says that's Finance department. Then I get transferred back to the Operator, who does not know where to transfer my call. Finally I spoke with Pedro early November who promised a response from the manager. It is almost Christmas and still no call. Mini Stevens Creek is unlawfully keeping my $$. Once you buy your car with them their service quality drops. I bought an extended warranty (which they sold to me) and so forced to take my car there. Regardless of the day of the week or of service, wait time averages 5 hrs. I waited that long for routine check/oil change! They dont provide shuttle service or give you a timeframe.

I visited MINI of Stevens Creek for my annual multi-inspection, oil and brake fluid change. I purchased the Auto Nation?s Vehicle Care Protection package, which offers 5 rounds of services, including oil and fluid top off, for pretty much a price of 1. Seemed like a no brainer, so I opted to pay for this deal and planned to drive 1-hr from San Francisco to Stevens Creek once a year. After my last service appointment, however, I no longer plan on returning to this location for future maintenance services. My service advisor, Daniel Dennis, was extremely clear, courteous and professional throughout my entire visit, which I'm grateful for until this today. Since I assumed my VCP package was on my record in their system, I was surprised to hear that I had to pay for oil and brake fluid change. Daniel was kind enough to double check and print my record for me, but we both did not see my VCP deal on the spreadsheet. I did not bring my paperwork with me this day, so I asked Daniel to perform the free multi inspection only. He gladly amended the proposed services and said he?d call me when inspection is done or find any issues with the vehicle. Few hours later, Daniel reached me and recommended that I replace my engine mount for about $1,300. My car only had about 20,000 miles, so this repair seemed odd to me. I thanked him for the recommendation and asked that they do not perform the service that day. I picked up my vehicle later in the afternoon and left the facility puzzled. After consulting with fellow MINI/BMW owners, they all agreed that an engine mount replacement with my mileage seemed suspicious. Hesitant to drive all the way back to Stevens Creek with my VCP paperwork, I decided to see a local repair shop recommended by one of my trusted MINI owners. Not only did they perform the oil and brake fluid change for less price, but they found nothing wrong with the engine mount and said these typically do not need to be replaced until the mileage reaches about 85,000 miles and up. I?m very glad that I trusted my gut feeling and found this new repair shop, but I felt disappointed and taken advantage of by MINI service. I?d much rather ditch my VCP package and perform my services at my new shop now than plan the next all-day trip down south and be recommended another unnecessary repair. I?ll just take this as a valuable lesson to never trust this facility again.

Sales experience was great but service appointments not so much. Our recent service included 4k in estimates to replace rear control arms, rear brakes, valve cover gasket, and replace one tire. When we purchased the car I didn't check the new tires so didn't realize they were run flats. Bad choice by dealership. Especially on a mini cooper S. Post inspection I was told the control arm bushing were cracked and needed to be replaced. I decided to get oil change and take my car to my indy mechanic (he looks after my Boxster) I knew I needed rear brakes just by visual inspection, but all of the bushing front and rear were fine. I asked my indy mechanic to replace the entire valve cover since it's plastic. Dealership should have known that. (Not just replace the gasket) I feel like whoever inspected the car was dishonest so I will take my car for service to indy mechanic going forward. I will eat the cost of the prepaid oil changes.

Sent the car in for a routine service, they fixed several items we where unaware of, under warranty. Same-day turnaround and all interactions done by text. Very smooth.

Great Experience, Johny was incredibly helpful in every way . Polite and Professional, he went way above and beyond my expectations. Thanks, Johny with Mini of Stevens Creek you are the best.

Excellent, reliable service.

Great service from Roberto

Very Good！

My experience was very positive. I?ve had my car serviced at this location many times so I knew what to expect.

Johny was my service advisor and he was wonderful! He was very knowledgeable and patient with all my questions and I asked a lot of questions since my mini needed a lot of work. I got oil change, new air filter, break fluid flush, and new break pads for this visit. I'm very grateful that Johny was able to answer all my questions and concerns and I got my mini back in time to beat the commute traffic. I live in SF and I drove over 50 miles to get service from this dealership...and I think the trip is totally worth it because I got great service from this location.

Service person is nice and explain to me for the details for pre-owned car and new car. This's my first car, I really appreciate their patient. 推薦來這裡買車, 銷售人員很nice 跟我解釋 mini copper 的種類以及提供優良的服務, 謝謝

Hi! Well! My experience at Steven's Creek Mini was fantastic, Thanks to Hector Limon-Salceda. He was extremely helpful & honest. Plus, The waiting area is really nice. They have charging stations for your phone. Which is a nice plus. All & All, I had an excellent experience. Thank you for everything & Happy Holidays. 🌲😁😉

yo resivo muy buen servicio y atencion cuando llevo mi carro para que revisen el carro 4 puertas.

Very clear area with helpful associates. Questions were answered quickly and accurately. Good follow up on incoming vehicles and availability timing. Greg was engaged at the appropriate cadence to keep us informed and ensure that we maximize our value of the purchase.

We recently acquired a new Mini here with the help of Pedro & Greg. The process was super smooth, simple and efficient. They didn't have exactly what we were looking for on the lot, but identified something incoming for us. They kept us informed of it's progress, notified us when it arrived, and we were able to schedule an appointment for us to in and come pick it up. No undue waiting around, no hard selling on anything. Everyone was great to work with and made the experience quite pleasant.

Professional services provided by sales and financial department.

Simon is a great advisor, very professional, and a very detailed person.

I always feel welcomed when I come to Mini of Stevens Creek. The service and care is beyond expected. Pedro is my sales person and Roberto is my service person!

My first service visit to Mini of Stevens Creek was exceptional, from making the appointment to the service advisors to the waiting room to the results of the service. I'll never bring my Mini anywhere else! Thanks for making the visit so simple. UPDATE November 2022: I wrote that paragraph several years ago when I first brought my Mini to Mini of Stevens Creek. Since then I've been back several times, including last week, and have continued to enjoy the same exceptional service that I first experienced then. The service advisors are all knowledgeable and customer-oriented, the work is done quickly and skillfully, and the waiting area comfortable and convenient. I'll keep bringing my Mini here!

Customer service and repairs were great. However, there were no porters to greet me when I dropped of the car and there was no ride available for me to pick up my car when it was complete. I had to pay for an Uber ride out of my pocket. I have 2 Mini Coopers that I alway service at Steven's Creek Mini for all needs and this is the first time there as no shuttle for ride available and I had to pay for the ride back to the dealership.

Great service from Simon. I waited for the car in their comfortable lobby and it the oil change and tire rotation was done quickly. Unfortunately my lug nut key didn't get returned to my car and I had to drive back to the dealer the next day to pick it up.

Great service, quick, and had me on the road in no time.

100% recommend they are super helpful and fast during the process you will be in and out with your new car before you even know it

The customer representative ( sorry forgot his name ) was very helpful and your lounge is great to sit and do my work. Although I would have preferred a ride to get back to work than wait for the necessary 3 hours needed for the service, but I could schedule this time hence it worked out! However, in future it will be nice if some customers like me could a get a ride to the nearest cal train station at leas, if not to the actual physical address where we work. Thanks and I look forward to my car's next service.

Staff and sales are very nice and stuck to their word. But the used Acura mdx we bought had a bad transmission that wasn’t noticeable until you drove on the highway. So we returned the vehicle for a full refund after getting it looked at by our mechanic. I wish we could get our funds back immediately instead of waiting 10 days or whatever it will take though. Also wish the vehicle had been properly vetted instead of selling it with such a huge mechanical issue.

Purchased my very first vehicle through Abdul Azizi at Mini Cooper, & I must say from beginning to end he was so very helpful! Made the whole process a breeze, I couldn't be any happier with my visit there. Highly recommend you visit him for your car needs!

The service team went above and beyond to assist in a warranty repair and provided a great loaner.

I came for a multipoint inspection but impulsively had a diagnostic done due to engine check light. I got a list of 3 suggested repairs. The most expensive one (oil filter housing gasket) w/c I was told would cost more problem if not done soon was not existent per a friend?s mechanic told me. My tire when I got home showed a flat warning because only 1 tire was at 38 while the other 3 were at 33. I thought at least they were checked during this visit. Worst, I was shocked to hear that my repair cost (already outrageous) & discount would be dependent on how wonderful I respond in the survey.

Kind of a weird experience, here… I was trying to buy a new Mini E. They had someone back out and left a voicemail for me on a Friday afternoon to let me know it was available. I came down Saturday afternoon - too late. The car was gone. No big deal, supply chain is tight and there’s more demand for E’s than there is supply. I sat with some friendly, young staff and said I’d like to order a new one to build. He helped me build a car on their website. It was cool. He took my build number and said I was good to go, also they’d keep me on a wait list in case any new inventory came up. I asked if a deposit was required… “Good question.” He said and went to check. Nope - not needed… So I went home thinking that was weird. I got several follow up emails from a sales agent (not the one I met in person) and eventually a manager asking about my experience. I took the time to write out a detailed reply asking if I’d actually ordered a car or not. After many spam emails and no order confirmation, they seemed to not contact me at all after I reached out. Soooo, I went online and ordered a Mini E myself, paying the online deposit and selected MINI of Marin to handle the order. Fast forward to today, still haven’t heard anything from this dealership, but I’m loving the new car. All in all, they weren’t shady or anything, but came off disorganized and ended up wasting my time when I’ve got a busy job and limited time with my family to be chasing down spam emails and managers to try and take my money.

Seamless, stress free experience. Had my car repaired and now everything working like new.

I received excellent service at my recent maintenance appointment. The work was completed in a timely fashion (I was waiting for the car) and appreciate the car wash. My account rep was very friendly and explained all details to me. Definitely would recommend MINI of Stevens Creek service. Just purchased a 2020 Hardtop! The experience was very good. Appreciate Anthony (Sales) and his help in choosing the right car for me. With limited inventory available, now is a good time to talk to the staff at MINI of Stevens Creek to find the find MINI for you..

I am so frustrated I was told my mini order was “expired” after I contacted Mini dealer even I received an email confirmation from Miniusa that the order was placed. The new salesperson Micah is very nice and communicates with me, he explained the basic functions and setup, so I can drive back my new Mini electric with confidence. I do like Mini the standard MSRP, so you won’t kill your whole day in the dealerships.

Turned in my car at 7:30am for a simple oil change! Was told at check-in that it would take ~2-3 hrs but then I never heard back from the advisor for several hours. I called 4 times through the day begging for an update but no one called back. The service desk kept saying all advisors are busy now and we’ll call you asap. In my last call I asked to talk to a manager but was placed on an endless hold (I was desperate as i needed my car back to pick up my kid from the daycare). Finally at 5:50 pm (10+ hours after check-in) I get a call from the advisor that the car was ready. He gave me 10 minutes to pay the invoice or not be able to pickup the car that day. I have never felt this harassed for a simple oil change!

Customer Service is the best in the industry. MINI Stevens Creek is your only destination for a new or used MINI.

I believe the cost of replacing my tire was far too expensive!

Johny is a phenomenal service advisor and helped me out so much through the whole process !

Great experience working with Daniel with the battery replacement and oil change. Availability: My battery died unexpectedly, and I was able to get an appointment with a walk-in. Time and Value: The work was completed in the 2 hour window, as promised, and the price was comparable with non-dealerships. I would return back here with my Mini for the peace-of-mind on the quality of the product replacements and experienced technicians. I would recommend to anyone looking to get their Minis serviced at this location.

Service is prompt, communicative, and they always clean the car as an added perk!

Muy atentos en todo y te ayudan a encontrar el auto que buscas en todas las especificaciones y tienen muy buen servicio

muy buena atención y servicio 👍💯

Came here yesterday for my routine service for my old mini. Simon was very courteous and helpful. He even gave me rides while my mini was being worked on when the shuttle service originally there was gone now. Thank you.

Easy to make appointment, staff was friendly and very helpful (Jerry)

I went to Mini of Stevens Creek as I saw a used car I was interested in. While there, I worked with Anthony, who was very professional and answered all my questions I had along the way. I also observed other sales people working with customers, and the overall level of customer service was excellent. If you’re in the market for a new or used car, I’d recommend giving them a look. Ended up buying a used GTI, will update as it gets more drive time

HORRIBLE customer service experience. Bought a used car here 4 months ago and still waiting for the floor mats to arrive… I have called probably 6 times over the last month. Each time I am told they will handle it, but it seems like I’m just getting the run-around. I will try calling one more time and then you’ll be hearing from my lawyer!!

UPDATE: The people working in MINI of Stevens Creek are incredible! They reminded me the car needs to be serviced, I was able to bring my car in and fixed in a day. Not only that, Hector tried to take a step further to insure me getting the best price as possible (coupon and discount). I trust them with my MINI. ------ My engine light was on, and Roberto was able to help me fixed it on the same day! The service here was nice and quick and the car wash is always a plus :) Would definitely recommend mini owners to get their services done at this location.

.First time to receive service at this auto dealer. Will get better service overtime eventually. Service advisor is very helpful though.Explained and pointed out what needs to be service next time around.. A copy of my car future service printed out is very helpful too to delineate which needs attention soon. But taken aback how some future service wil cost me more.. But may consider another service here again in the future. Thank you for providing bottled icy water as a courtesy for waiting. ... Overall on percentage scale I will rate their service as 85%..

Everyone was Very friendly - informative and offered options without pressure. Due to shortage of finance folks it did take 3 hours to finish the deal once I made my decision. I also made an appointment to pick up the car 3 days later so that the strips could be put on. When I arrived, no strips… I waited 5 hours to have it done as I had no ride back to Monterey. The stripes look great but the car e-charge was only 80% I arrived home with 10 miles left… a bit nerve racking trip.

Great customer service, from the start of my vehicle search until the end of the sale transaction: Jasmine, Alvin, Moe, TJ Great vehicle service team: Mike, Simon and the crew What a dedicated effort and they are very personal, and they don’t put any pressure on you. Just a friendly and kind team and I am a new and loyal customer!

Never in my life have I seen such unprofessionalism out of a car dealership they sold me my Subaru Forrester with countless issues and problems and I brought it back for the third time and they said now it’s not in warranty but I have to pay full price for something I should never have to pay for like a drivers door not locking why would you guys sell a vehicle Without making sure that it actually works I had to fix my alignment, a headlight, the fog lights were broken, and now the drivers door doesn’t even lock even manually it does not lock, amongst the unprofessional team members this dealership has Mike is very sarcastic and how he manages this location and Daniel out of the service department should’ve actually called me and let me know if I’m actually covered or not and didn’t after the whole day went by 5 o’clock comes around I’m trying to get my car and I am told that it wasn’t even fixed and I need to pay full price for something that should never

Mike the manager is super unprofessional telling me that my vehicle isn’t Covered forever and that the warranty is black and white not gray the sarcastic remarks make me not even want to keep this vehicle I bought my Subaru Forrester from the mini Cooper dealership and brought it back already three times for broken fog lights, a really bad alignment and now they’re trying to make me pay for a broken door that doesn’t lock my drivers door needs to be fixed and could be upwards of $500 Daniel from the service department was supposed to call me and let me know my car wasn’t in warranty anymore but I left my vehicle at 8 AM and had to call him to get an Update and my vehicle wasn’t even fixed along with a broken headlight that isn’t turning on Mini Cooper Stevens Creek is extremely unprofessional and sells vehicles that are damaged and they make you pay for them in the end when they shouldn’t be selling vehicles that have this many issues and expect their customers to pay for something that they should never have to

Don’t purchase any vehicle from here my Subaru Forrester had multiple issues and now I’m not in the warranty and they’re making me pay Mike extremely unprofessional one of the managers, and Daniel the service guy

I only take my mini to the dealership for service. This time was no exception. The team in the service department are friendly and very helpful. They answered all my questions and gave reminders for areas of my vehicle that will need attention soon. UPDATE: Took my Mini in for a punctured tire on October 14. Hector and his team were amazing and easy to work with! Ensuring I was aware of my options as well as workin g on other service requests during the same visit. Thank you for keeping my Little Blue Box in tip top shape!!!

Very pleasant experience! The team was very responsive as well!

I ordered my 2023 Mini Cooper SE in May. Other than the 5 months wait for the car to be built as a result of the current global parts/chip shortage, the overall experience dealing with the dealer has been excellent. Transparent pricing and helpful people were some of the highlights of my buying experience. Sam/Suhall and the finance manager were both friendly and great to deal with.

So grateful to the team that helped us at Mini of Stevens Creek! Miko, TJ and especially Eddy!! You all helped in making this a great car purchasing experience! We will definitely purchase out next vehicle here. Also, they have great gourmet coffee 😃

Our experience was great. Instead of just one sales person, there was a whole team of people that assisted in the sale. So much support! We felt very taken care of.

Very polite and professional staff. I enjoyed my car buying experience. The staff was very knowledgeable. Thank you Mini of Stevens Creek for my new car!

expectations exceeded. steven butler was my advisor. very pleasant experience. 10/10 would recommend

We bought a used car at Mini of Stevens Creek. The car had some due bill work that the sales team completely dropped the ball on. Luckily I came into contact with a service advisor named Steven Butler. He picked up the ball that the sales team dropped and made me feel like a valued client as he took over everything and helped me get all of the work done and he did an amazing job of constantly communicating with me and making me feel calm and taken care of. Steven is a credit to the dealership and deserves very high praise! If you ever need service here make sure to ask for Steven Butler!

Hector at Mini of Stevens Creek was aweseome. Helpful, friendly, and accurate. Hope he is service adviser next time I go in.

Thanks so much! Hector was awesome, as always!

I went there for service and Daniel helped me a lot?

Must give to get after the pandemic! I used to love the mini dealership on Steven's Creek and the team is still working hard to provide great customer service. I recently went in to have some work done and the diag fee was $250 per item and NOT applied to repairs. At this rate I will not be back, even though my car is of an age I will start needing more expensive repairs soon. I get that times are tough, but this decision will not bring my money back. Instead, how about applying this fee to the cost of the service, if performed. If the service is low-cost, a minimum fee may make sense, depending on time spent overall. These are basic business options and I hope Mini revises their policy for the sake of the business.

Salesperson I dealt with " Sam " was spot on. Kept me notified of any and all questions I had. Wasn't a pushy Salesperson. The finance manager was a joy to work with. Explained every detail so it was understood and was very patient. The sales manager "Mo" has a bit of work to do in the customer service department. He didn't come off very friendly. And when I was finished with my transaction with the finance manager I was waiting to ask a question and he approached me, no greeting and blatantly asked me "do you have the check?" I personally took it as being rude especially since my other issue could not be addressed that day due to the hour of afternoon. Besides that I had a wonderful experience dealing with Mini of Steven's Creek

I'm on my second Mini, and it's probably my last. I like the car but the service center has gotten progressively worse over the last few years and I've gotten my time wasted on my last 3-4 visits with zero accountability that I feel like I'm done with them. I've had an electrical issue with the car for the last few months and every time I go in to try to get this check I get the run-around from the team and get send home without any service. Please do better.

Mini of Stevens Creek always takes care of me and my Mini. Great service, friendly, and working with Hector was easy breezy!

Salesperson Sam was super helpful. Answered all my questions without being a pushy Salesperson. TJ the finance manager was equally as helpful and patient with going over necessary information. The sales manager Mo was less than desirable. He didn't come off too friendly or approachable. When I returned to the dealership a couple of days later he just approached me with no greeting, no smile and just blatantly asked me " do you have the check ?" Now I had already completed my transaction with said check but his mannerism would really have me question whether or not I wanted to continue my transaction or my business with this dealership. People don't realize that the smallest things like a greeting, handshake or even a smile can make or break someone's day. I hope his boss reads this and advises him to be a tad bit more friendly

Great communication, satisfied by the service. There was issue with my reservation but they still helped me with maintaining my car!

Waited so long but services were excellent. Fixed everything , appreciated much.

Very happy with my last service at this dealership. Roberto was very helpful and professional, process was quick and efficient. Thank you.

Even though I had an appointment and arrived a few minutes before, it took over 15 minutes for someone to even acknowledge I was there and over 30 minutes for someone to actually get the car checked in for a simple service. Service was done on time. It seems expensive for the work that was done. I'll probably look for a better place to get repairs and service work done.

Went in for a free 20 point safety inspection, after 2 1/2 hours of waiting, was told I had incorrect fluid in car. I had purchased the car there, after talking with new GM, was assured I would be taken care of. 2 days later was called told car was ready, was assured by service person car was ?ready to go?. When I arrived to pick up car 45 min later, was informed I had refused the recommended work. I went to GM who kept repeating to me ?I don?t want to get involved?. He said it?s not his problem. Bad customer service, will tell everyone I can. Don?t go to Mini Stevens Creek - it?s not their problem. Ps No follow up from anyone except this survey.

Great experience as a first time car buyer entering the workforce. Financing department did the usual high-pressure tactics but was very professional after their attempts failed.

Roberto was really nice, and understood the assignment, very kind man. Helped me out with my oil change and other services 10/10!!!

Don't sell your car here!! Actually I went to Stevens mini dealership on August 4 2022 for the regular maintenance for my 2012 mini Cooper. The tech said the car needed more things to be done, so they charged $1900 and they said the car is okay. However, the car sounded funny just one week after my visit. So I took the car to the mini, and they said the car needed timing chain replacement and it's going to be $4000. Also driving the car would be very risky. Actually it doesn't make sense to me. Just one week before, they checked everything for the car, and they said the car was totally fine. However, I was afraid the car would have more issues even if I got it repaired. So I decided to sell the car because they said they wanted to buy the car. The car didn't have any bad history, and looked so nice! They said they are going to give me $4000, but they took $194 for the 2023 DMV renewal fee from the check. The DMV fee for next year was $190 and the due date was August 12, and I sold the car Aug 13. Just one day past due. Also they made me wait there for 8 hrs for the process without any explanation. They just told me 'wait a bit more'. Eventually it took 2 days to get the check. I tried to pay the DMV fee directly to the DMV, and refund it from the Mini dealership. But the customer service was terrible and the guy who helped me was so unprofessional. All his words were wrong, and when I complained to the front desk person about the wrong info, he just told me that's because the guy is a newbie. Everything was a bad experience and some of the people there were so unprofessional and unreliable.

They are always prompt in checking you in when you arrive for servicing. Provide clear expectations and communicate promptly if they find anything new while inspecting.

Sadly I would never buy a car here. After two trips to the dealership and a total of 8 hours waiting, the service and parts department could not find the part we'd paid for in advance that we were told was ready to install. They also could not find generally available transmission oil to top up the transmission while parts were being ordered. When I spoke to the parts manager, he explained the staff as new and untrained instead of taking responsibility for having us wait 6 hours on our second visit to get nothing done. I spoke to and sent a private email to the sales manager who was representing the General Manager and left a message for the General Manager and none of them responded. There are other non-Mini dealerships in the area that understand the importance of training and retaining knowledgable service and parts managers and are quite successful at it. This dealership has by far the least capable service and parts management of any dealership I've ever done business with. I'd encourage you to check it out for yourself before considering buying a car here especially given how far away the next dealership is. To the dealership, please don't respond to this asking me to call the General Manager. I've already tried to provide constructive feedback without putting this experience in the public domain and I only posted this online publicly after you didn't respond and after Auto Nation sent me multiple emails asking me to post a review. I hope you'll take this feedback to heart and consider investing in better leadership for your service and parts department and in the tools and training that your service and parts department employees desperately need.

Fast, professional and personal. After the engine light on my car went on, Hector and the team did everything they could to give me a detailed report and options on what needed to be done, and worked with me given my personal circumstances. It is an extremely professional set up and it's obvious they take great care and pride in their work.

Johnny H is the best service advisor!

I think this place is shady. I thought my tailgate wasn't locking and didn't know the car I bought had a comfort feature. They charged me $400+ to replace the lock on the tailgate. This doesn't even count the $199 diagnosis fee. When it still didn't lock after the repair they informed me I had comfort feature. The inside of the car had white footprints and was left a mess on return. It's also off putting that the new tire looks worse now than before. This experience made me feel taken advantage of.

Very professional and friendly. Daniel and Carlos in the Service department went above and beyond to help me keep my Mini going. Definitely recommend this dealership!

The dealer Edmund is professional and enthusiastic. We asked a lot of questions and he answered all the questions patiently. The staff are also efficient and kindly. We are so glad that we choose the MINI of Stevens Creek, and luckily bought the fantastic mini countryman. It's elegant and modern. We are satisfied the charming car and all staff. Recommend you all come here and you will find a wonderful car suitable for you.

Hands down the best experience! Everyone was so welcoming and made the process very easy. Everyone I dealt with from each department worked with me the entire way! Very happy with our new Mini purchase. Mo, Harris and Jasmine made the process a breeze.. Johnny my service advisor went out of his way to make sure my last service appointment went smooth and fast. He even had the car washed for me.

Great service, good advisors.

Me and my wife are very thankful for Jamal Clark assistance with our cars..

I was helped by Jamal Clark and his service was great. Thank you for all your assistance.

E-COMMERCE Team was prompt in my questions today!

I’ve been going to Mini of Stevens Creek got 8 years. I always receive friendly, knowledgeable, and prompt service.

Very professional and friendly sales

Received some truly exceptional service from Robert Fabian. Got my car back quickly he even had it washed for me when I came to pick it up!

I took my car in for annual check up. Everything ran smoothly. Everyone was friendly and helpful and good communication. However the wait for the service to get done was kind of long 2-4 hours. Calling to the company for services takes a while to go through.

Overall I have a pleasant but mediocre experience with the service. My daughter's MINI is 2015 model but has only 22,000+ miles on it, and it has the dreaded "Secure Vehicle from rolling" message when the car is put in Park. $200 diagnostic fee for the generic outcome that I already knew from just Googling, a defective Selector Lever module! I was hoping for a more specific diagnostics to avoid having to replace the relatively new Selector Lever module in totality that has only 22,000 miles on it. The 3-star is the lack of follow through after the service. I was told that the part will be ordered and they will give me a call. It has been 2 weeks. I asked for the exact Part Number of the defective module so I can do some research, and whether or not the part has been ordered. After a week, I have not received any response

Best shopping experience,Great Customer service and friendly staff I will recommend to all my friends and family members

Great service by Roberto, good communication ! Will be back again!

Awesome service!

Other than the business Manger...who wanted to pressurize and scare the customer with what if situation...internet salesman was a pure join to deal with!

Great service from Roberto. The service center looked busy on a Friday, but was able to be in and out within 3 hours. The video walkthrough was a great addition.

SERVICE REVIEW Ask me a few months ago when I brought my new Mini in for tire service this would be a 1 🌟 review. Roberto Fabian was my new Service Advisor. He took excellent care of me and my Mini. Roberto has changed mind about this dealership's service department. Thank you Roberto for your attention, help, and care!

Great customer service by Roberto Fabian, my car was ready in one hour...highly recommend them!

Made an appointment for a routine oil change as a new Mini owner ..was assisted by service advisor Roberto….he was very courteous and had great communication with me …letting me know of a minor repair that my previously owned mini needs, I’m glad he had my mini fully checked …I will definitely be back to take care of that! Thank you Roberto

I highly recommend the service department at mini Steven?s creek. Hector has been helping me for the bulk of my time with my mini and has always been upfront and honest with me and I cannot express my appreciation more. He definitely sets the standard when it comes to service advisors.

Roberto in the Service Department was so Helpful; I needed a rear view mirror accessory and texted Roberto pictures of the part. We corresponded via Text and voicemail. Roberto confirmed and ordered the part for me, had it delivered to Mini of Stevens Creek within three (3) days. Roberto phoned and notified me of delivery; I drove to Mini the following day and he had a mechanic install the accessory on my rear view mirror @ No Charge. Unbelievable Service! (hard to find-these days!). He's the reason I'll come back to Mini of Stevens Creek for servicing my vehicle. Sincerely; Jack

great customer service Kia J. knowledgeable, asking probing questions, follow up and cares about customers needs. Thank you

Come here for service for my Mini Hardtop for an oil change. The one thing about coming to MINI of Stevens Creek is to prepare to wait. It took about 45 mins for them to check me in for my appointment and start actually working on my Mini. Then about 2 hours later, they come out to tell me they accidentally stripped my oil pan and the car was going to have to wait for a part. Thankfully they provided me a loaner car and my service guy was great to talk to. Two days later my car was ready for pick up. Overall, MINI of Stevens Creek did get the job done, but just be prepared to be patient.

My son left a review detailing a terrible experience He had with MINI of Stevens Creek and how they refused to talk to us on the phone or try to accept any responsibility for selling us a bad car. Within a day of posting his review, they responded to it saying they care about their customer experience and want to restore our good faith in their dealership. They said their general manager wanted to speak with us (he didn’t before when we tried) and left a phone number to call. We called the number and it was just the general number for the dealership, so after a good bit a running around, finally got connected with a salesman who said he could transfer my son to the General Manger’s phone line but he wouldn’t pick up since he was out with a customer but to leave a message. We left a message with name and phone number explicitly stating he was calling in response to them saying they wanted to talk to him about his experience. That was last Wednesday afternoon. It’s now the following Monday night and still no call back. Not only do they ghost customers that have issues with the products they sell, they blatantly lie online about caring about the customer experience to protect their brand perception and deceive potential customers by pretending to care about the quality of their cars and the safety of their customers. Never, ever do business with this sorry excuse of a car dealership.

Had great experience and faster experience selling my car

Trust me do not buy your car there.

Simon the service advisor was helpful and kept me informed. What didn’t work out was that the service department did not have brake pads for my Countryman in stock. This is not a JCW model, but a standard one. Perhaps it’s an inventory issue, but that is something that would of made a difference on this past visit.

Hector salceda Is one of the best advisors I’ve dealt with. He’s fast , relevant, and answers all my questions that I have. He’s also bilingual for all my Spanish speakers i highly recommended Mr.Salceda if you want to make out the dealer on time with any hesitations.

Had my car serviced at Mini of Stevens Creek forgot to ask about connecting bluetooth to my car, I saw a service tech walking into the shop asked him if he could help me set up my bluetooth, he walked me through the whole process and I even found out that my car was equipped with apple car play. Thank you Mini Service Technician.

The service team here is great! They always does a great job servicing my car. The managing staff is super friendly as well. Overall great customer service.

Super friendly staff and management! Great customer service. My car was serviced by technician Carlos. My BMW is running perfect. Definitely will be coming back for future services.

Honestly, I am so happy I came to Mini of Steven creeks!! I was lucky to have a really good sales representative, had the best customer service made my family and I very comfortable. Mini of Steven creeks made sure all my questions were answered and that I didn’t leave without any information or any questions. for my first time purchase they were so understanding Filled me in with so much information, gave me options explained so many things. i know I must’ve been a hassle but they were so amazing with details and making sure i picked out a car that was right for me. They made sure my family and I felt comfortable, And overall the whole car experience. I’m not going to lie I was pretty nervous but they made me feel like if I knew them already lol. They made me feel so excited for my new car I was sold with how good the service was!! Overall I’m so happy with my car so far, this is my first purchase and made the experience so great! I would recommend my friends coming here!

I purchased a Mini Cooper S Hardtop at Mini of Stevens Creek on July 19th 2022. Great salespeople, Ajay was very accommodating, patient, kind, and respectful! The 2 star knock is the buying process. Not the dealers fault though, but the length of time it takes during the buying process is still so long and archaic that you'd expect in 2022 that it be much quicker and efficient than 20 years when I bought my first car. Aside from that, the dealership was very clean and most importantly no markups during this short supply chain predicament. I would purchase another vehicle from them again!

Just giving a huge shoutout out to Hector Salceda a service advisor. He’s so fast relevant answers all the questions that I have with full explanatory. The guy really goes out of his way to make it the very best service you ever had. He’s also bilingual for my Spanish speakers. Thanks you hector !!!

Top notch service! Our service provider, Daniel was nothing short of courteous and professional. Thank you!

Working with Jasmine on my trade in for a wonderful commuter car with super low miles was a blast. She went over and beyond helping me get the trade in value I was hoping for. While she worked with her manager Mohammed to get me the deal of the current car crisis, she was very interactive with my children, making sure they were having a good time at what may be a mundane time for kids. The financial manager TJ was so receptive in creating a customized approach to getting some extra warranties and prepaid oil changes. This is my 3rd vehicle from this Dealership because I absolutely love how at home they make you feel and of course the prices are always right.

Except substitute car was not assigned to me, customer services are very good.

I expected better Customer service. Would have preferred if my advisor was a little friendlier , not sure if this is the BMW attitude with its subsidiaries, it definitely needs to change. Learn from Subaru folks.

Great car, great experience! I walked into MINI of Stevens Creek knowing I wanted to lease a MINI, but not sure which model. Natalia and team were on it! Though the dealership was busy, they made time for me and made sure I understood my choices and felt great about my decision. Two weeks later, I love my MINI more than I did the day I bought it! Thank you MINI of Stevens Creek.

I just bought a used car from them last week. Everything has been great! Pedro was very attentive and provided excellent customer service. Highly recommend!

good service, nice staff, the best place where you can purchase/sell your car

I love getting my car serviced here! The advisors are really nice and helpful and the techs always go above and beyond on conducting their inspections. Even if I bring my car for an oil change, they check my car for other problems, like brakes and leaks. I never had any issues with them. I got my car tinted here as well a couple years ago and the tint is still like new, does not turn purple or bubbly. I highly recommend bringing your car here. Their level of professionalism and customer service is impeccable.

My dear dear friend got stranded when his car broke down and the dealership would not do anything about it. 0 out of 10 recommend will not be purchasing from the dealership again

Was having some difficulties pairing my bluetooth with my phone. I decided to Drop in the service department and was greeted by a representative by the name of Hector. Hector gave me direction of what I was doing wrong and showed me some features on my car I was not familiar with. This was some of the best customer service I have ever had especially since it was last minute. I will be back to have my car serviced when the mileage comes up.

All around great experience. I will always recommend Hector to my family and friends.

My friend purchased a Subaru and after 2 months the car which was verified to be in “great condition” broke down. They were left stranded in the mountains hundreds of miles from their final destination and had to get a tow truck. No big deal, it happens. But upon further investigation, it was found the car had some major faults and when he tried to contact the dealer, they completely ignored him. Not only was this disrespectful, but it cost my friend upwards of $10k on top of the inconvenience. Not once did they say sorry or offer compensation, rather, they have still failed to pay him attention or any sort of compensation. There are so many other car dealerships you could purchase from, and if you’re going to make a large capital purchase I highly urge you not to do so from here. Worst experience I’ve ever heard of from a so called reputable dealer.

This business is why “used car dealerships” have shady reputations. Sold my brother a lightly used Suburu that had been fully “inspected and serviced”. The engine completely gave out in the middle of I-70 (super dangerous mountain highway with 18 wheelers flying by in narrow lanes). They ghosted our calls until the 90 day warranty expired and then refused to help cover the cost of the engine replacement. Our family is out around $9,000. They either straight up lied to us about the service history or are completely incompetent when it comes to servicing the vehicle. It’s not even about the financial loss to us- they put my brother in an extremely dangerous situation where he could’ve been seriously injured. When making a choice about purchasing a vehicle, there needs to be a certain level of trust with the dealer. There’s no reason to trust these people.

Great experience! Steve was gave great service.

My son bought his first car here after college graduation and they absolutely crushed him. Broke down due to an engine problem 2 months or so after initial use and they took no responsibility whatsoever. Add $9000 to the initial $15000 purchase price for a “dealer certified” used car. No one there would talk to us or take any responsibility. Honestly, an unethical business. Out for themselves completely. Avoid doing business with this place! Can I give negative stars?

Hector is great & always helpful. Wish they had more loaners when getting big work done.

Way too expansive and they said different things after two inspections.

Thanks Hector for the outstanding service.

If I could give this a zero stars I would. My cousin had the worst experience ever with this company. He purchased a car from them recently. Shortly after purchasing it the car completely broke down. When taken into the mechanic, it became apparent that the company had completely lied about the condition of the car. There were a monstrosity of issues with the car that the dealership had declared in "great condition". It would be one thing if after all of these issues, the dealership made right by him, but instead they ignored his calls and offered no compensation-- while my cousin had to pay 10K in repairs on TOP of the money he had already spent purchasing the car. Unbelievably horrible customer service, horrible morals, and horrible company to work with. Avoid at all costs.

Hector was great, got my car in and hour in the quoted time frame

Had to do a recall repair on my car and needed to get the alignment checked. Hector, the service writer, was great in getting me hooked up with Jesse, the technician who worked on my car. They kept me updated and got my recall and alignment done while I waited. Comfortable facilities to wait and do a little work while waiting. Coffee and water available too.

TL;DR: MINI of Stevens Creek sold us a fully "inspected and serviced” used car that “totaled” the engine within 90 days, ghosted us so they could deny us a service plan when we tried to talk to them, and cost us over $9,000. We purchased a used 2011 Subaru Forester from MINI of Stevens Creek in the beginning of May 2022. The dealership reported only 1 prior owner, no accident history, and only ~80,000 miles on the car. They also told me the car had been fully serviced prior to purchase and there were no mechanical issues. We drove the car for 2.5 months with no issues at all. At the end of July, I was moving from California to Denver and planned to drive the car to my new house. I drove without issue until about 2 hours outside of Denver on Interstate 70. In a 5 minute span, the car went from driving completely normal to displaying an oil temperature issue, to being inoperable. I was towed to a nearby mechanic shop, where they immediately told me the engine was completely fried due to a total lack of oil in the engine. An engine replacement was estimated to cost up to $11,000 (nearly as much as I purchased the car for) and take multiple months. At the time of the engine failing, we had driven the car 4,400 miles, well below the distance Subaru recommends you drive before changing the oil of their vehicles (6,000 miles). After further inspection at a Subaru dealership, the root cause was determined to be an internal rod failure which contaminated the oil.  The incident happened 84 days after buying the car and at the time of the sale, we declined to buy a service contract. We talked to our salesman right after the incident, and he told us we had a 90-day warranty, however, when we tried to get on the phone with them to get more information about the warranty he mentioned, we kept getting transferred to different people, and no one could help. The head of service was supposed to call us back after he talked to the general manager, but he never did. We left several messages on voicemail and finally after leaving a third message, we called from a different phone and he immediately picked up. He acknowledged he was ghosting me, but thought the GM was going to call me. So, we tried the GM, Eddy Xiloj, for several days. Eventually, after it had been over 90 days since we purchased the car, they sent us copies of the paperwork stating we had declined to purchase the service contract, but had up to 90 days from purchase to do so. And, now it’s after 90 days. They offered to pay $1,000 if we got the car fixed (on over $10K repair). We asked if we could please have a conversation - no response.  We called and left messages - no response. We emailed multiple times - no response.  We wanted to buy the service contract, but then they wouldn’t let us and they didn’t give us copies of that paperwork when we bought the car. They were clearly deliberately ghosting us just to prevent me from being able to get meaningful compensation for their car breaking less than 3 months after purchase. No one took responsibility, ownership, or even just be slightly helpful at all. The whole reason we bought a used car from a dealership instead of an individual was to have some assurances that the car would work. MINI of Stevens Creek sold us a bad car that put me in an extremely unsafe situation on the highway and has abdicated themselves of any responsibility and Eddy, the only person with any decision making power, refused to have even one conversation with us. This dealership doesn't stand by their cars, is extremely shady in their dealings, and clearly has a policy of not answering the phone once they have your money. We are going to post this review on all social media sites as well as report MINI to the NBC Bay Area’s bad business tip line. If anyone from the MINI dealership responded to us or tried to help us, we’d be happy to revise the review to accurately reflect our experience dealing with them. As of now, no effort has been made and we'd never recommend using this dealership for purchasing a car. Don't do business with this dealership.

Absolutely robbed my friend of over 10,000 dollars by ghosting him when their supposedly good quality car broke down shortly after purchasing in the middle of the highway. Ignored the warranty until it was too late. Failed to accurately check the quality of the car and displayed horrible customer service. Do not come here.

Thank you for your great service Robert! I did maintenance several times in this place and recently replaced the windshield. One thing I was really impressed was that Robert honestly told me about a minor mistake the technician made when replacing the windshield and promised to correct it for free. I know such a fix will be covered but still appreciate the honesty because I would never notice it if he didn't let me know. In addition I am always under an impression that repair cost at a dealership would be higher but it turned out the cost of replacing the windshield was very reasonable. Highly recommend this dealer!

When I walked into Mini of Stevens Creek, the staff was friendly and inviting. I liked that the gentleman that assisted us was very personable and attentive. We were helped by Greg Stone, who was down to earth, had a calming presence and didn't mind that we were car shopping with our two small kids. We went in on a hot summer day and it was too hot for our kids to be outdoors. Greg immediately walked me and my kids to a well air conditioned room and grabbed us cold water for my daughter to drink. Meanwhile, my husband went on the test drive with Greg and I felt at ease that he was not one of those pushy sales people, he was very patient, and had a great sense of humor. Greg brought us drinks a couple of times and asked if we needed anything else. It surprised me that Greg even allowed us to eat at his desk, I thought he was going to send us to the eating section of the dealership. I felt like we were around family. In the end, I was able to find the car that was most reliable, very fitting for myself and my family. I was lucky that I found and purchased a beautiful SUV, which my husband and I love to drive and couldn't be happier with our buy. Greg was such an essential part of our wonderful experience at Mini of Stevens Creek because his calm presence put us at ease and he was very knowledgeable as well as attentive to my kids needs. Thank you Greg for all of your wonderful assistance!!! ☺️ We couldn't be happier!

I had a wonderful experience purchasing a Mini from this dealership. They offer good customer service. Greg and his team are professional. They handled everything well and put together. Look for Greg, he would goes above and beyond for his customers and tries to help as much as possible. Highly recommended.

Annual service of Mini Cooper was done and I am happy with the prompt service and delivery of the car.

The experience was great all the way through. Hector kept me updated and was very knowledgable. Great services, recommend and will use again.

Everything was quick. Was a good experience. I want to use it the next time I buy a car.

I did all my Mini check and services at Mini of Stevens Creek since 2013, from my mini hardtop to Mini Countryman. I enjoyed most of my visits, helpful and friendly staff.

Had a seamless and easy experience with Johny when I had to bring my Mini for a tire issue. Absolutely loved the diagnostic video that he sent 💙. Showed my mini in good hands!

This was my first time purchasing a car from a dealership and, wow, I was pleasantly surprised. I had read countless things online about how to deal with sneaky car salesmen and how to haggle but thankfully I didn’t need ANY of that. I was interested in a used Mazda CX-5, and when I called the dealership to make an appointment I spoke to Sam who took care of me all the way! When I arrived for my appointment, Sam had the car out front and ready for me to see. I walked in and found him and we went out for a test drive. He answered all my questions about the features of the car and I was really impressed that he didn’t try to act like he knew everything. If there was something he didn’t know he would say “hold on, let me go ask my manager”. I was impressed by that! There was no pressure to buy, but honestly I didn’t need any pressure, I fell in love with the car. When I told Sam that I was ready to purchase, he was so happy for me and we went inside to do the paperwork. I got a really fair price on the car I was trading in, and he brought the price of the car I was buying was down by $500. It was already below the KBB value, so overall I got a really good deal on the car. There were no stupid fees and dealer add ons, just the price of the car and the tax, title, and registration. Once we got to the financing portion I spoke with TJ the finance manager and he was great too. He did lay out the options for any dealer warranties that I could purchase but again there was no pressure to buy. I did end up getting the tire protection because it was a really good value. Also TJ had a lot of integrity because he could have totally sold me on gap coverage but he actually told me that because I put so much money down that I didn’t need it. I think that shows a lot of integrity on his part. Once everything was signed and ready to go Sam was nice enough have the car washed and detailed for me, changed my license plate covers on the new car, and even my valve stem caps. After I brought the car home, I had my mechanic friend take a look at the car, and I also took the car to my local Mazda dealership to install Apple CarPlay. Both my friend and the mechanic at the Mazda dealership said that the car is in extremely good condition and a good value. Basically they did not sell me a lemon, they sold me a great car. Overall this was a fantastic experience and I hope I can buy another car from them some day!

Great experience and would recommend this place to everyone!

Hector was a great man to work with. I was pleased with the service Ave the price

Did you ever tray to call parts department, ha , ha ,it is more chance to win lotto then to get somebody to answer your call. Traying for couple days, living contact number to call me back but absolutely nobody answer or call back. I give up of Mini of San Jose and now ordering parts from e bay.

Excellent customer service by Simon L. and team. Appointments can be booked and change last minute. I bring my car here for all maintenance needs. They give me heads up on upcoming things that my car may need soon but not now. Bring laptop or some form of entertainment, there will be a slight wait on all car maintenance. I choose to wait in the lobby, the service tends to be slightly quicker when you wait vs drop off.

The manager Mohammed, dealt with my cousin regarding getting a new countryman and made it happen in a week! Which in these times, is pretty amazing. As soon as I heard the car was there, I drove the hour drive to pick it up, and was greeted by Alvin, who showed me the car and patiently explained what all the buttons were for as I was turning in a 2007 Honda Accord. We then drove the car around the area, and he answered any questions I had and told me to call if I missed anything. Next was the paperwork, which couldn?t have gone smoother. I didn?t purchase any extras and didn?t feel harassed at all for it.

Good brand, bad dealer. On July 16th, 2022, I came to the dealership to payoff my leased car because I like it and want to keep it. While I am talking to their finance team member named Taylor Terhaar for prepaid maintenance plan in the future since my last new car included maintenance plan ends August 2022. He was offering me a quote of $1,199 for next two years’ prepaid maintenance plan, I did not accept it because I think I will come back next month in Aug’22. I want to take some time to think about it. He agreed and saying I can come back and talk to him next month when I come to do maintenance. However, when I am back this time on August 20th, 2022, I reached out to Taylor again, he is showing me a price of $2,399 for next two year’s prepaid maintenance plan, and saying it is not negotiable. I mentioned we had a discussion a month ago and the quote is good to me. He said when I left the door on July 16th, 2022 the day I purchase my car, the maintenance plan price they offered is not available anymore. I am very disappointed for what I experienced here with the dealer.

I’m 3 days into being a Mini owner for the first time. Bought a pre-owned Mini from another dealer and was having it checked. The service and customer experience I’ve received from the staff at Mini Steven Creek has reinforced not only did I get lucky and buy a good pre-owned but very likely I could be long term customer based on their service. To the hiring manager at this location, you’re doing an excellent job! And I thank you.

Took my car in for an oil change and check up. They were very helpful and even sent updates through texts about everything they found. Car also came back squeaky clean :)

If the service is anything as good as the Sales experience this is the go to dealer. Great purchasing experience. Just sold a car to them and treated fairly with a strong offer for a dealership.

Horrible experience with Mini of Steven's creek, I dropped my mini off because I had an issue with my key and it starting. They ran a diagnostic that I paid for and till today over 2 weeks ago, I still haven't received that diagnostic report or even a call back. Mind you this after calling and leaving several voicemails for Simon (service rep). I had AAA pick my vehicle back and take it somewhere else.

I bought M850i last week. I had great deal with them. They tried to make less downpayment and interest rate. Dealer and manager are so kind.

I drove an hour to get an oil change at the mini dealer. I also ordered three accessories for my mini. I used the online ordering system and paid for it ahead of time. When I arrived, I was told that my 30 minute oil change would take over 2 1/2 hours because they were so backed up. The accessories that I ordered were not there because the online ordering system did not coordinate with the actual dealership. It seemed like the whole place was mismanaged. It is unfortunate, because I love the brand, I love my mini, and the building looked brand new.

Pedro, TJ, and Mo went above and beyond to ensure I was able to have a great buying experience at this dealership. They were extremely friendly and straightforward. I absolutely recommend these awesome individuals if you’re looking to stop by this dealership.

I came back to this Mini dealership to purchase an electric mini. I worked with a wonderful sales person who has continued to answer all of my questions even a month after my purchase. Very professional staff, clean sales floor and restrooms, free refreshments, fair pricing. What more could you ask for? I’ve bought two cars here plus used their servicing center and they are always extremely professional and accommodating.

Fast, very friendly and fantastic service.

I’ve had several MINI’s and had them serviced at various MINI locations. MINI typically had outstanding service; not at this location!! The closest MINI dealers to me have closed permanently so I have to keep searching for a new dealership but this was a big fail. The MINI app told me it was time for my service so I made an appointment. Arrived and my advisor Simon L. was so rude! He asked why I asked for an inspection when it wasn’t due till 2024. I don’t know what is or isn’t due it told me I needed service and it had been a year since my last one so I figured it was due. Not welcoming at all. Only reason for 2 stars instead of 1 is at least they didn’t take more than an hour and a half to get it serviced. I won’t be back to this location.

Always the service place for my Mini!!

Have been to SC Mini a few times now for oil change / service on my 2019 Cooper S. Johny, my advisor has been awesome every time. Great service and communication!

Everyone treat us with smile and professional help, especially Nick and Mo. When we are not sure if our daughter would like the new color, Mo even allowed us to take the car to meet my daughter in a nearby mall to see the car in person, and eventually she liked it after seeing it. This is a great "think out of box" example of customer satisfaction and it helped us to make a decision of getting the car. Truly exceptional and appreciated!

Buying experiences with StevensCreek Mini have been pleasant and very comfortable with absolutely no pressures in new lease and or car purchases. Thank you for excellent customer service representation. Will H.

Always a great expirence with johny. very helpful and efficient in getting me in n out.

Very straightforward approach to car salesmanship, very helpful and honest staff.

The parts department is excellent! The service department is Always friendly, clean, prompt

It was fine. I bought a used truck. Drove there from Santa Barbara County to buy the truck. Payed cash. The process was a little slow but it wasn't bad. Left with the truck and drove it home. I like the truck a lot. It was expensive but all used trucks are expensive right now so I knew that going into it. But the truck is real nice so I'm good with it. Hopefully I won't be needing a new one any time soon.

Came in with a check engine light. Hector my service advisor had my mini checked out along with the recall updates to the electrical system. In and out in a couple of hours. Always professional and kind.

This is definitely not a good dealership to do business. Changed the value of my car 4 times in one day from the agreed price. Made me wait 5 hours at the dealership and kept saying that the documents are being processed.

Team made it easy. Very happy with the whole process

Prompt service & updates on progress. Comfortable waiting room. Service staff very professional.

Gave me a great trade in value for my car. Very straightforward and prompt people. A pleasure to work with.

Love this dealership. Very efficient and professional advisors, especially Johnny. Comfortable waiting area and a great coffee machine.

Excellent customer service! When my wife drove the car out after repairs, a gush of water leaked out. We had the Cooper towed back to the shop. The shop absorbed the towing cost and repaired the car with first priority. Thank you for standing by your work and providing us with excellent customer service.

I recently had a multi-point inspection that turned up a tire issue. Simon Loretto was my service advisor was very supportive and professional in this process. I feel confident trusting his expertise. I would recommend him to anyone. I would however hope that in future added personnel and better appointment organization will create a more timely completion of service; I was in the waiting room about 6.5 hours!

My husband brought a Carrera home yesterday. On the 250 mile drive home, 2 warning lights went off and he had to stop to add 2 Quarts of oil. The car made it home without a wheel cap and is missing the spare tire. Hmmm, what would YOU think ??? As far as your reply: What a lame way to drop the ball. YOU should be calling your client. Looking at your past reviews, I see this happens A LOT.

Went there for the first time alone and had a great experience, everything was easy and staff was nice

Bad experience throughout the process. 1. Called 5+ times and emailed a couple times after made the reservation online, but never heard anything back. 2. I bought the extended warranty 3 years ago which covered breaks replacement as well, but they denied the coverage on break at first. Luckily I still have the original agreement which clearly mentioned the breaks in the terms. After I showed the proof, they didn't respond until I went to their desk to check it. Then they said that the breaks were still at 70% so they could not replace them, while I was told that I could request breaks to be replaced at least once during the coverage period when I purchased the pricy ($2k) warranty. And in the final repair report, it said that the breaks were at 50%, not 70% at all. Obviously, they just tried everything they could to avoid their cost. 3. The final report also mentioned about a crack in the engine suspension which costs over $2k to repair. And they told me that it could be covered within the first 5yr. However, I recalled that last time I was also told about this issue verbally while it was still within the first 5yr of my mini, but the technician didn't tell me that it was covered at that time. 4. I was told about 3 hours waiting time upfront, but it took 5 hrs eventually without any notice in the middle until I asked about it. Won't recommend this shop, and please don't trust any extended warranty plan they try to sell you.

I waited seven months for my MINI Cooper SE, it finally arrived, and I could not be happier. Many many thanks for special efforts by sales associate Pedro Comesana.

This was my 2nd time buying from AutoNation. In comparison from having just purchased another car from a different dealership, my recent AutoNation purchase took longer than expected (just over 5 hours). Sales person was fantastic, facilities was comfortable. I think that the loan approval and financing portion could have been expedited had there been more than one person who was checking loan options and another person overseeing finance contracts. For example, some of the forms could have been filled out while we were waiting around. Other than the prolonged process, it was an overall good purchasing experience.

My wife and I recently purchased our 2023 Mini Cooper S! We love it and we had a great experience. We worked closely with Jasmine who did an outstanding job communicating and walking us through our new car. Mo and Harris we appreciate the time you spent with us to make everything perfect! Thank you Mini of Stevens Creek

A friend of mine had the air conditioning in his 2010 Mini stop working.. Stevens Creek Mini told him it needed a new compressor. After looking at the car myself, I determined it was simply low on refrigerant. Total cost of my repair to get tha AC working..$12...Stevens Creek Mini repair estimate..over $1000. I have to wonder if they would have even done the work or just put in freon and charged for the full job..Find a reputable mechanic folks...this isn't one

Great service and excellent staff that supported us to do the best choice ever

Thanks for the constant follow up, Pedro, when I initially contacted the store/dealership on my interest to replace my 2020 Mazda RF (I owned this car for 1 yr and 10 mos) with a new MINI. Prior to my Mazda, I owned a 2016 Cooper S Convertible and I miss how good the MINI brand is. I settled with a '23 Cooper S Clubman that I have been waiting for to arrive at the store. I have already secured my financing prior to walking in to the dealership. The only thing I had to ensure was to get an acceptable trade-in value on my Mazda. I probably spent less than 5 hours total in the store in the span of two days. Car buying experience was pain free and Pedro had been awesome in guiding me through the sales process. This is my 2nd experience of buying a car at MINI of Stevens Creek and both times were pain-free/no-hassle experience. I will certainly come back again when I decide to try a Countryman or get back into driving a convertible.

I leased a 4 door hardtop mini 3 years ago and not only have i loved the car (and decided to keep it), but also the service was really excellent. They were always on time, did great work, explained when and why my wheels needed to be changed, even only used soap and water to clean the interior bc of my allergies - and they were really nice. When a big part of your car experience is counting on the service, their quality and attention to customers means a lot.

Great service! Love my mini

Mini of stevens creek, service wise is very inefficient and unprofessional. They never pick phone calls nor do they inform you the car is ready at the committed time. I went to get my tires changed and asked them to keep the good ones. They threw my tires and have no follow up until you message them. The service rep will not give you any information on if the car is alright or needs additional repairs if you don’t ask them. The experience was terrible 😞

Jonhy was very helpful and patient with me.

The service at Steven’s Creek was great. Hector was very helpful and even gave me a free tire rotation. I highly recommend MINI of Steven’s Creek for all of your MINI maintenance.

I ordered my Mini SE in December 2021 including my $250 deposit. I never heard much more until the a VIN no. was assigned to my vehicle. After that I was able to track the build progress on the My Garage app. This took several months until my car was available for me to pickup in June 2022. Occasionally Kyle Doerner would also update me on its status. I’m happy with the car so far, the buying process was pleasant and informative it just took a long time.

Awesome people nice cars both new and used excellent customer service

The service advisor is very good, friendly, knowledgeable,I will recommend him to friends. However, Mini raised the pricing compared to last year, the repair price & labor costs are too high to accept.

I bought MINI coutryman S. Because my wife initially wants to buy a clubman, we asks Pedro estimates for several kinds of cars. Pedro is really kind, patient, and the most responsible dealer ever I've met. He is still periodically call or text me to figure out whether there is any support needed. Really great experience in MINI of Stevens Creek.

The Mini is fantastic and I am very much enjoying driving it. This dealership, however, neither did their job, nor kept their word, nor responds to being contacted. I have emails to back up all that follows: I paid the deposit and ordered the car in October with around Easter delivery. Followed up in February only to find they had failed to order the car. Eventually the manager was called and he (re) ordered the car, promising that because it was their error, I would pay the 2022 price even though I would now be getting a 2023 model. When I went to pick it up in mid June, I was charged the 2023 price. Of course I complained and the cost was reduced somewhat but not to the promised 2022 price. Since then, I have tried to contact them to discuss by both email and phone but there has been no response. This dealership: FAILS TO ORDER CARS, DOES NOT KEEP THEIR WORD, and DOES NOT RESPOND TO EMAILS OR PHONE CALLS. I written to Mini USA about this, with copies of emails. Such a shame that such a great car should have such a poor dealer.

These guys stand behind their products and their service, they’ve proved this to me over and over. They may charge a bit more than others but you can have the confidence that if you buy or service here, they will back up their side of things. Examples, I purchased my used 2006 Mini Cooper S here. Traffic was pretty bad so I never got it into 6th gear. Turns out when I did, the 6 th gear synchros were bad. They said bring it back, next thing you know, they replaced the transmission ! Service Example ; I brought my mini in for a routine oil change, Johny their service writer went over his recommendations for the millage ( they keep you apprised on the manufacturers preventive items based on millage etc and if you want them to address these as well since your already there) I appreciate that, it’s just one less thing I need to keep track of. I Picked up my car, brought it home and the next day there was a puddle under my car? I texted Johny and let him know. We worked together checking fluids and tracked it down to the front washer fluid. I’ve never nor did I have this issue before I brought it to them. He said bring it back and we’ll check it out. Johny had my back, worked with his manager they found the issue, and texted me yesterday to come get her. Great communication, excellent client focused customer service, awesome customer lounge with a coffee machine that makes you any specialty beverage you can imagine. I drive a hundred miles round trip to bring my car here because they are the best I’ve found. Thanks San Jose Mini and Johny.

Great car service dept! Service agents was 5 star and supportive.

Service department was great, everyone was polite and helpful. Johny, my advisor, kept in contact the whole time my Cooper S was in for standard maintenance as well as to deal with an issue with the collision warning system. Looking forward to working with him again next time my car is in for maintenance.

Great experience trying to find a car which we were looking for in this low inventory high demand market. Jon, Nicho, sales manager and finance manager were all polite and helped us made the decision with no pressurizing to buy and even more polite when we took our own time with our decision process.

Friendly advisor, nice waiting room and professional examination report.

Great service on getting us the car we were looking for and even helped to get the last new car available in this high demand low inventory scenario. First time Mini and it’s such a pleasure to drive it!

The Mini is fantastic; however the dealership neither did their job nor kept their word. I have emails to back up all of what follows: I ordered a Mini in mid October. When I checked on the delivery in February, I found out THEY HAD FAILED TO ORDER IT, despite the fact that I had paid the deposit, as required. After strrongly expressing my disbelief, the manager was called and he (re) ordered the car, promising that I would get a 2023 model at the original 2022 price because this was their error. I subsequently got this in writing va email. I eagerly watched the progress of the car's building and delivery but when I went to pick it up (mid June), they initially tried to charge me the 2023 price. I expressed my extreme displeasure at their FAILURE TO KEEP THEIR WORD on the price, becase of their intial error, and they did eventually reduce the cost somewhat but not down to the agreed 2022 price because "circumstances had changed." I AM WRITING TO MINI USA ABOUT THIS MATTER.

Roberto was so helpful and made sure I was clearly communicated with and that all of the necessary needs for my Countryman were handled.

Excellent dealership. Service was exactly as promised

Top notch! Thank you for the great service!

Very satisfied new mini cooper Countryman purchase experience! The sales representative Natallia is extremely helpful through the whole process from test drive, to locate our favorite model/color/config etc, to update the manufacturing status regularly, to final delivery and paper work. The other staff including GM, technician, financial manager are also very nice and friendly.

I needed a new windshield and my insurance reimburses me for all glass without filing a claim so I went to MINI of Stevens Creek. My advisor, Hector, was great. He was courteous and professional.

Range Rover - Purchase Experience) Evidently, there is a reason why this dealership has such great reviews. We all know car shopping can be a hassle yet intimidating as you commit yourself to a long-term contract. I found my car online, visited the shop, and spoke to Sam. He was friendly and immediately offered to show me the vehicle. The test drive was excellent, and I quickly knew the vehicle was the one. The significant part is everyone at the dealership avoided the “pressure you today purchase.” I came back around, and test drove it again. A few days later, we jumped into the contract, and the rest is history. I am extremely happy with my car! Thank you Steven Creek Mini team, for such a pleasant car purchasing experience. Lastly, to those shopping, please be sure to do your due diligence and inspect the car you buy. This will keep a realistic and honest point between you and any dealership you shop at. Good luck!!

Terrible car service. Service person not knowledgeable. Makes me wait for longer hours.

Both the salesman and sales manager were very attentive without any pressure making the buying process very easy and enjoyable.

We made a decision to purchase a new vehicle before interest rates rose any further. Steven's Creek Mini was one of only two dealers in the San Francisco Bay Area to have a Mini with a standard transmission. We quickly, or should I say slowly made our way through the east bay to Santa Clara. To our surprise, and now enjoyment, we purchased a new 2023 Mini Clubman. The dealership was kind to set up an appointment and call us before we left to advise of others expressing interest in the car. When we arrived the car was in the showroom and we worked with Kyle who took us through the many features of the vehicle and arranged for a test drive. The car hugs the road as expected and we enjoy the sporty look. Kyle continued to assist with our decision to purchase the car and we drove home with smiles on our faces. Good job Kyle!

Excellent overall purchasing experience. Helpful and friendly sales staff.

Thanks Hector for helping us to check on the tires and the brakes. Great customer service 👍 Nice & Fast service!

Amazing service and amazing staff. Very good service and reliable place. No hidden cost etc. Excellent staff and clean place. Good experience. thanks satyam s

I worked with Sam and Mo; both were awesome! Super helpful and hung in there with us every step of the way! I called on a fluke to see if they had any inventory and they had exactly what I was looking for! Thanks guys, we appreciate you!

Always buy my new mini here and service it here. Everyone here is very nice. They even wash my car when I get it serviced!

Bought a used car from Mini of Stevens Creek of Feb 2022. Come May 2022 with only 1,083 miles put on the car... the coolant line burst and the car overheated and shut down. Now I don't have a running car. The dealership has not returned any of my messages after numerous tries. I now received estimates from mechanics that the cost will run me 3-6k...basically what is owed as it may be a head gasket problem. For a "reputable" dealership this is absurd to have happened so soon since I purchased car not very long ago. Would not recommend this dealership let alone owning a use mini after this experience.

We worked with Natallia N. to buy a new MINI and our experience with her was absolutely positive. We walked in, she quickly found a perfect car for us, and we bought it. She went above and beyond to make sure we're satisfied.

Great customer service. Beautiful inventory.

Had really great service when I got my mini serviced last Monday.

Have always brought our Mini Countryman here. Service department is fabulous-friendly and has went above and beyond. Wish they were closer but…… will continue to make the drive.

It was a good experience the dealer was very helpful and friendly thank you mini of Stevens creek

Alvin at Stevens creek Mini has been amazing to my family! He helped us find a great deal on a beautiful mini for our growing family and went up and beyond with his customer service! If you’re looking for a new car and want a salesman who listens to your concerns and never pressures you ask for Alvin!

My service advisor Simon Loretto was excellent. He educated me as to the type of failure my Mini's computer was reporting as well as the purpose for the vehicle's on-going drivability & performance if we didn't fix the problem.

Customer service is so poor. People in service is not friendly and also the person in the cashier is so rude(the man with a large hole on the ear lobe). He doesn’t wanna honor my mini credit card rewards and the guy from service I think the name is Johnny also doesn’t wanna honor my mini rewards. It so clear I told him not to wash the car but still washes the car which I just waxed the car before servicing. The car was already done already in the parking lot but still made me wait for over an hour. Maybe he wanted the car to dry up before handing it over. I approached him and said just wait in the lounge. My appointment was 9:35 am and I got my car between 1:30 to 2:00 pm. That day I was so pissed and I’m not coming back.

Mo, Alvin, and the entire staff was very helpful and patient throughout the whole process. Planning to buy another Mini because of their excellent service. Will definitely refer all my friends and relatives. Thanks guys!

Great dealership. Keep me up to date on my car. It was all washed and full of gas. It was ready to go when I got there. Paperwork was a breeze

Came in for my oil change did not have my oil filter

Friendly staff and easy to do appointments online. Plus service department fixed some noise I had in my Mini Countryman where I have tried to get it fixed in so cal. Now I don’t hear the noise when I drive. Big thanks to service department.

The overall experience was good, and the communication process went smoothly. My service advisor Johny explains the item lists clearly and provides professional services.

Hector my service rep was fantastic! Extremely helpful explaining my repair process. My appointment was on time, and service and repairs were done quickly.

My engine light came on and Hector had the car fixed and ready to go. Great service and a new gas cap was the problem. So glad it?s fixed!

Good experience. Good communication, good facility, but I did have to wait 5-10 min. when dropping off and when returning to pick the car up

Amazing service!

Have serviced my car for over 6 years now. From the buying process to every visit since, all of their employees have gone above and beyond to provide the best service. They make me feel confident that my car is getting the best care.

The service department is exceptional especially Aden and Mike. Thank you for your time Monday.

I bought a car from them ...I was comfortable with the three guys that I worked with. An issue arose but the service folks were easy to work with. They took care of that issue right away.

I am the owner of BMW and Mini. The service at Mini of Steven Creeks is always falling short, from the knowledge of the sale agent, to finance, management is not organized.

It was a repair which was done well. The only problem was with the insurance which was not the fault of Mini of Stevens Creek

Nice people Worked hard to give me good deal I will buy another car from them Took too long - wish it could have been done quicker

The buying process was fast and without hassle both times. The only thing I wish I had was a handbook and an extra key. Service was easy as I purchased the service plan. The people were nice and friendly, which is why I decided to trade-in my MINI for a BMW at this dealer.

As usual, it was easy and pleasant to have my Mini Cooper serviced at this dealership

Always great service at this location. Clean lobby, coffee, tea, comfortable seats, Several tv’s to watch. Great wi-fi

Your automated scheduling system was out of service for the entire week and when calling the 650 number to schedule, your system could not transfer to the local dealership. How shoddy. Further, I had to go into your store to schedule the appointment. When repairs were made, your agent had to handwrite the repairs on the service order. Your facilities have not changed since the time I purchased the car. Appears you plan to close this dealer. Total unsatisfactory. I will make one additional service for my other Mini and then find another dealer not associated with AutoNation

Mini of Stevens Creek is one of the best customer service oriented dealers I’ve dealt with. Hector has always been quick and efficient. I’ve had quite a few cars the years from various makes and models,and its always cringe time dealing with service centers. Stevens Creek Mini is literally a pleasant interaction each time I’ve gone there for service….thumbs up👍!

very friendly and professional to provide suggestions during services.

Scheduling was same day for urgent issue. The scheduling person, the service rep (Hector) were friendly, efficient and effective. Regular and clear communication about status and costs.

i took my car in for an oil change, they provided great service

Hector is very patient and knowledgeable. He always find the best way for us to keep our car in good shape.

Everything has been great with MINI of Stevens Creek until my most recent service appointment. The service manager not going to mention who, told me my front break pads are crooked causing a dent in the rotors. That’s totally fine, if something is wrong with the car I’ll pay to fix it. All I wanted to know was what might cause this? And all he told me was this was a quite common thing. ??????? Ok, but that doesn’t answer my question. Then I looked at my service detailed report when I went home and saw a note saying there might’ve been a defect causing it. All I wanted was a clarification, and I wasn’t able to get one 😞 12/29 follow up— I received a call from the service team manager and he was able to clarify on my initial questions that weren’t answered. Understood that there are new team members on the team and they’re also in the learning process. Very appreciative of the speedy follow up. Thank you!

I bought a mini cooper from this dealer 6 years ago and it was a good experience. But, this time is horrible! The sales went away in the middle of purchasing paperwork without letting me know; so I kept waiting without knowing what was going on. I was told that the car will be filled with gas but it was empty when I got the car. I was not told how empty of the gas tank, I saw a bar with 1/8 level and thought I had 1/8 of a tank. Actually, it is totally empty. I would have seen a white bar if I got some gas left. It actually cannot run but I was not told! When I ready to leave with my car, I was given only one key. I said I should have two keys. Then, I was given a wrong key and I was asked to give it back when I was in the freeway. Where is the professionalism! I decided to go back to the dealership because I did not want to the sale person who gave me the wrong key in too much trouble. Absolutely a bad experience!

I had to make several phone calls daily to be sure that progress was being made. Mostly nobody answered and I had to leave messages that also weren’t answered. To make matters worse they had never contacted my insurance which they told me they would do. So I did it and sent them all the information they needed. Adrian was completely unorganized. When it finally got fixed I arrived and they didn’t know if my insurance company was paying them directly or if I was supposed to pay them. I called my insurance company and they told me they were sending the check to me. I told them that the check was coming to me and I should pay the whole amount. They refused. I now have a check from my insurance company and came out on the positive. I’ll pay them when they figure it out. Maybe after they call me multiple times everyday and waste their time like they did mine. For the cherry on top when I arrived Adrian, being unorganized as usual, couldn’t find my car keys. I spent another 20 minutes watching him check around all the desks and lockers in the garage. I actually called my salesman and asked him what the car was worth. I’ve had it less than 6 months but would prefer to never work with them ever again.

The service was no hassle

We've purchased other cars from this dealer in the past and been very pleased with the sales team. This time we couldn't believe it was the same dealer, from the first scheduled test drive appointment (to which the sales manager didn't even show, nor was there a promised vehicle to test drive), to never a single response to direct specific questions, voicemails or emails until the car was delivered. I had discussed with the sales manager and his team how frustrating their lack of communication and abysmal service was; I was given apologies but the utter lack of communication continued until I picked up the car. Absolutely abysmal service from the sales team.

Love them. They are always so courteous and nice.

BUYERS BEWARE: We purchased a used Mazda from this dealership on 9/20. I wish we would have done a little more research before stepping foot in this place. The purchase of the vehicle came with a 5 day money back guarantee. On day 3 we started noticing the car making a weird noise when we would switch gears and press on the break. We immediately called the dealership to report these issues and were told we would get a call back. On day 4 we had not heard from anyone so we decided to just drive to the dealership and speak to someone in person. Since we didn't have an appointment, we were told that they would squeeze us in to take a look. At that time we mentioned the money back guarantee and we were thinking about returning the vehicle. Day 5: No calls or Updates, when we called ourselves to inquire they said they didn't have record of the vehicle, put me on hold for 20 mins just to come back and say they do have the car but that everyone from the service department had left for the day and they couldn't give us any information. When I persisted that we need more info I was hung up on. I called back and spoke to a gentleman and he stated he would be transferring me to a manager, guess where he transferred me to? A dealership in Las Vegas! I was extremely upset at that point. I immediately called back and spoke to someone again and they assured me that they would be calling us first thing in the morning with an update. Day 6: We get a call with them asking us to come in to the dealership, when we arrived the service agent told us he was new, and that he decided not to run a diagnostic because it would "cost you too much" and said he instead just replaced the battery. The sound on the car got progressively worse day after day, until we couldn't even switch the gears anymore. We got the car towed to a licensed mechanic who after being in the car for less than 2 minutes knew that there was a transmission issue. After running a diagnostic he came back and said that the entire transmission needed to be replaced. We were quoted $4000 for these repairs. That's half the cost of the whole car! He also found that some transmission repairs were done that was not reported to us at the time of purchase. We called the dealership today to let them know this and they stated they can't do anything because the car is a Mazda and they don't repair Mazdas. California has VERY strict consumer rights laws regarding the sell of used vehicles. We have already filed a complaint with BBB and are now gathering all of our documentation and phone call records in preparation for legal action. Please take my advice and take your business elsewhere!

Mini Coopers always catch my eye: such an attractive and compact car. I particularly liked the dark silver variety with black trim. How surprised I was, then, to find this same color combination on the lot of MINI of Stevens Creek! The basic Cooper model that I ended upon purchasing was in near-perfect condition with low mileage and leather interior. The service of staff members TJ and Mo has been as impressive as my find. When my "new" Mini manifested one unforeseen problem just two days after purchase, both staff members responded to my concern within an hour. They facilitated my experience through the extensive service department at MINI of Stevens Creek such that repairs were quickly completed. I couldn't be happier with my new car as well as the care and professionalism of TJ and Mo. I've got a new slogan for you guys: "cars with ease [e's] because we car[e]." :) Many thanks!

Kudos to my service advisor, Steven. He was great. Everything else about the service process was horrible. Making an appointment, long-wait after appointment time, lack of communication on car status, empty sales floor, empty shelves... It looks like this place is going out of business. I own 2 Mini's (one purchased here) and both have been serviced here for years. I don't know what has happened to this dealership, but it's falling apart. Hope they get their act together or they will lose a lot of business.

Many thanks to Pedro ,Alvin and all the staffs who made my day, we had a great experience purchasing the very first mini. Thank you again for going above and beyond!

Such a great experience with the service team here. They go far beyond their needs to make sure your vehicle is in top performance. I will continue to use them as everyone is very helpful.

I had a great experience at Mini of Steven’s Creek! Anthony was absolutely amazing. I brought in my 2008 Mini Cooper because the airbag light came on. The price to fix it was about $2,000. I appreciate Anthony being honest with me and saying it wasn’t worth it for how old my car is. The team really took my specific situation into context and I felt very valued as a customer. I enjoyed the staff here they were all very friendly and would definitely go back!

All around great service starting from the managers, salesman, the service department, and collision guys. Always professional and helpful! I highly recommend Steven Creek Mini

Mo was very helpful in making the buying process easy and painless. I worked with Mo over the phone, email and text to find me the vehicle I wanted. I highly recommend using Mo as your salesperson.

They did what I requested them to do, albeit not as quickly as it could have been done, but they had very valid reason for the delay

Relaxed fun place to shop. Can’t go wrong with a MINI.

My experience was overall average I appreciated the customer service reps~

Bryan is a great service advisor. My service was performed on the timeline I requested and my car was cleaned with care, not one of those bad wash jobs.

I love my MINI. The personal service from Travis is awesome. Mini of Stevens Creek delivers—-sales, service, personal contact and in-time delivery when you expect your vehicle The service department is the best—-even better than my second vehicle from another AutoNation dealer. Thanks Travis for always delivering terrific service.

1 star for the person who helped me. He was nice and trying really hard. 2 star for the clean condition of the car and final service received Negative 2 stars for: time it took to get the car back. Appointment was 10:20 am, I even arrived earlier to make sure I was on time. Time I was checked out and in my car 1:50 pm... I know because texted the husband. That's more 3.5 hours of waiting and not acceptable. I asked for a shuttle, granted someone called in sick but the dealership should have provided an alternative (hire Ueber or reimburse client for cost). 2.5hrs to 3 hrs is what I was told. 3.5 hrs having to wait in the lobby or otherwise not acceptable. Also this isn't first time it's taking so long.

Have been a client, for the past 5 yrs. Service Advisor Hector is the best. He’s informative, efficient and is a professional at his job. Always given me top notch service.

This is a surprisingly difficult purchase. I am still in a three-week process trying to purchase a vehicle in cash from Mini of Stevens Creek. Going through Cars.com, they did not receive my request for information so I called them. I got bounced around several sales agents. This took about a week. I finally got a proposal and about two days later I offered to purchase the vehicle in cash. They had me fill in a credit application nonetheless, claiming it is a required point of reference. I was told their finance department will contact me. After several days I called again asking for an update. One of the sales reps told me the finance department will mail me some contracts several days ago. I have not yet received the documents. Wish me luck.

Service was done efficiently, no problem encountered . Sales staff was another matter.

Took my wife's car in for service, the adviser was friendly, very helpful and answered all my questions. The service on the car was done well before the estimated time. Very pleased.

Sticker shock at price of replacing O2 sensor. But overall great service. Very grateful that the work was done in one day?a short Saturday at that. We live in the Central Valley so appreciate your meeting the promised deadline. TJ was great?attentive, clear, sympathetic, and accessible. Good use of text first, then phone if necessary. Glad yours is a union shop!

Bryan, my excellent Service Person, was Great! My car repair had lots of parts complications (the radiator had to be ordered from Germany and the first one arrived destroyed! and needed to be reordered) and several other parts needed to be repaired/replaced since my car is so old. But, Bryan was in frequent communication with me every step of the way. He is an asset to Stevens Creek Mini.

Long wait for the vehicle to be completed. No loaner car available

Great customer service and good deals

Outstanding, given a loaner for the week. No inconvenience at all

Went early in the morning was greeted ask to wait only took 5min. an service came then the repair only took 3hours I was happy because my car was running fine and they washed my car also

Staff was very professional and helpful. It took more time than I was expecting even though I paid cash for the vehicle.

I went there in Feb for the first time and Alvin was helping me until very late at night. Since I was leasing another car so I was not rush on deciding my next car. But Alvin really helped me pay attention on deals/ offers base on my needs the whole time and I was lucky to get the car I want in the end... which is few days ago in April. I’m very appreciate Mini of Stevens and Alvin who helped me with everything they could! A big thank you! Good job guys 👏

Won deregulation service sales and service department. Above average costumer care, absolutely recommend them.

The entire service process at Mini Stevens Creek was great! I sincerely appreciate the general customer service and notice of needed car service. I’ve had other service experiences at different dealers where everything felt rushed and impersonal. Not the case here! My service Representative Travis Bauer- the Best ever! So amazing how he is able to clearly and concisely communicate and explain things in an easy to understand way. Given all of the car techno jargon- he was able to explain in complete lay persons terms to the point where I could understand and share the info. with my partner! He’s very professional and personable- went above and beyond which seems like his normal standard!

The entire service process at Mini Stevens Creek was great! I sincerely appreciate the general customer service and notice of needed car service. I?ve had other service experiences at different dealers where everything felt rushed and impersonal. Not the case here! My service Representative Travis Bauer- the Best ever! So amazing how he is able to clearly and concisely communicate and explain things in an easy to understand way. Given all of the car techno jargon- he was able to explain in complete lay persons terms to the point where I could understand and share the info. with my partner! He?s very professional and personable- went above and beyond which seems like his normal standard!

Car service was great! I waited for my car and it was completed by the time I requested, and they were very helpful with questions I had. Thank you!

Their customer service & Service departments are the BEST!

Consistently good service advisors, quality work, pleasant waiting area and complimentary car washes

The guy was nice and explained what my car needed. Overall the service was better than last year.

Travis Bauer gave exceptional customer service!! 5 stars!!

Service was just ok. I made appt and could not get price how much repair was going to because no one was avaliable to tell me. I found out when I got there yet no car was open for me to drive while the repair was being done. After repair there was a other issue and was not offered to fix while I was there. Repair was for wiper reservoir which was leaking. I still have leak because pump needs to be replaced and is leaking so still have a leak. Now I have to find time to go back and for pump. I also did not receive my military discount. The rep was not friendly at ist and though he did not go out of his way to help the problem. I may not return my mini there for service. My number is not listed right in system and asked for it to be changed but no one corrected it. My email is correct though for further questions.

Johnny the service technician was great! He was able to fix the issue that they hadn't been able to fix on my last 2 visits. Unfortunately, the gentleman I was working with (not Johnny) never called me when my car was ready and I had to track someone down at 7:15pm to find out what was going on with my car. Since they were closed by then, my car had to sit overnight, I was not planning on that and had to take extra time off of work to pick it up the next day as I hadn't planned on it being there 24 hours. Turns out, they were done with my car by 2pm the previous day. Not cool at all.

Johnny the service technician was great! He was able to fix the issue that they hadn't been able to fix on my last 2 visits. Unfortunately, the gentleman I was working with (not Johnny) never called me when my car was ready and I had to track someone down at 7:15pm to find out what was going on with my car. Since they were closed by then, my car had to sit overnight, I was not planning on that and had to take extra time off of work to pick it up the next day as I hadn't planned on it being there 24 hours. Turns out, they were done with my car by 2pm the previous day. Not cool at all.

The service team, particularly Hector consistently provides stellar service and the work performed by the technicians is always done right!

Did my all shopping & purchasing online they delivered the car to my home and completed the purchase paperwork on my deck in the Redwoods. They went over the Mini Clubman S on my parking pad here at home, nice people, great experience. Start to finish this was the easiest car purchase I have had in my 66 years.

Great customer service. Spanish speaking personnel was wonderful!! They made the process very smooth a couple of days ago when I traded in and bought my new car

I worked with Vincent and Joseph when I was looking for a car. They let me test drive 3 cars and answered all my questions respectfully. I eventually ended up buying the 2013 Audi TT. However, the center light break was malfunctioning, so I asked the manager if he would be willing to replace the center light break if I bought the car. He promised to change the light in two weeks, and somebody will be calling me after the part arrives from the company where he ordered it. I bought the car in February 23. I called back in March 25 and I was informed that the manager will call me back. As of today, March 27, 2021, the manager has not called me back and I am stuck with a car with malfuctioning center break light,

Just got a 2021 1499GT for my son, initial inquiry for a quote was already the best compared to another dealership in the SF Bay Area. At the end, the other dealership matched the price but why didn't they offer the same at the beginning? Stevens Creek, had a few extra options and they basically hooked it up free, fantastic deal. Also, their front bumper didn't have drilled holes for license plate, don't want that, rather do the tow hook to the side, so hard to make a hole in the car, ouch! Thank you to Vince and Joe, cool guys that don't play around, whatever you need, they can make it happen. I had many requests and kinda picky on some things, they weren't phased, and they were like I gotchu. Nick/Bahman in finance gave us a great deal on the Appearance Protection to keep the car fresh in the years to come. Totally satisfied,

Amazing as usual! Great customer service and very easy to work with. I will definitely be back!

Amazing as usual! Great customer service and very easy to work with. I will definitely be back!

Once T the dealer, I was informed well about the service and the shuttle.

Everything was fine at the dealer. The only thing I had problem with was when I me my appointment, I was not asked what will be doing when I get there. Will I stay or leave. Would I need a shouttle and if so, what distance was available.

My service advisor was so nice 👍 and the service was good ! Thank you TJ 🙏😊👏

Mini on Stevens Creek serviced my car plenty of times. No complaints. I get updates before and after repairs, and any other issues along the way. Most of the time, my car is finished before the end of the day.

Outstanding service and follow-up completed on my Mini Countryman.

Excellent experience ?they always take excellent care of my car.

Friendly service. Drove right up and the entire appointment was easy.

Total time of service ended up what was quoted. Found out more services were needed than expected but were all covered. My car got an exterior wash and tire shine. Overall excellent service.

Hector was my service rep. He is awesome! He was able to secure me a loaner and get me on my way.

Stay away from this place! Came in for maintenance, oil change, and a leak from the sunroof drain tube. They did all of that and fixed the leak saying that they did not find any leak at all. Which is weird because before taking it to the shop I poured an entire bottle of water on the groove of my sunroof and it was definitely leaking. But whatever. It was magically "fixed". Thanks! And then this service guy tells me, oh we saw that the transmission coolant is leaking and it's gonna cost me 1400 to get it fixed! Lies!!! I asked how does this happen? He couldn't answer, cause this rarely gets broken!!! Before coming there we checked every nook and cranny of that car and nothing was leaking aside from the sunroof! You guys are making bogus repairs that are not cheap at all! Me and my husband went and picked up the car and checked where the supposed leak was and there was nothing! The assistant manager tried to point it out to my husband and then tried to confuse him by pointing to another part! Crazy! How do you guys sleep at night?!? Taking everyone's hard earned money like that! You guys are thugs! And we are in the middle of a pandemic and everyone's budget is tight! I was a loyal customer but I'm never coming back after this nonsense! Do yourself a favor and go somewhere else after your warranty is done!

Bryan was great. Attentive and listened/acknowledged my concerns. I appreciate the coffee corner very very much!!

They made my buying process smooth and easy! I bought a car for my mom. They let me take the car to my mom to see if she liked it. And, She loves it!

Very easy process to get the car I?ve wanted. The salesperson Brandonm was easy to work with and I changed the original vehicle for one that had more options and received a good price.

I was very happy with the service and repairs to my car I would especially like to thank Travis for all his help with getting my car repaired with out Travis I don?t think I would?ve gotten my car repaired that day

Vincent was great to work with! Love my new countryman. Thanks!

If you go to this dealership make sure you have more than a few hours to spare. I had an appointment and still waited over three hours to see the finance person, who then rushed me through the process, explained NOTHING to me, and was boarder line rude in correspondences afterwards when I needed to have things explained to me. I knew the car I wanted going into it so the sales person didn’t have to really “sell” me anything, but showing me I they options, maybe going over potential extras I could add to my car, and good old fashioned customer service would’ve been nice. I got the impression he was very new and didn’t know anything about the cars other than what was printed on the sticker. I literally sat in a chair at an empty desk fir 2.5 hours with not one single person asking me if I needed anything (even pointing out the coffee area would’ve been nice). I’m about to spend a whole lotta money on one of your cars ya’d think I get a little more “service” from the people sitting around doing nothing in the dealership. Also, if you’re concerned about COVID, double up on your mask and don’t touch anything! The office I went into after 5 or six people were in there was never sanitized between clients and didn’t notice any kind of “safety” protocols while I was there. The finance person’s office was a sty and grimey. I literally used my own sanitizer to wipe of the surface of the desk where I was I sitting. So gross and scary!!

Yes maybe. Took it for a scheduled service. Yes oil change was done, but they didn't clear the service light on the car. Had to clear it myself. Good thing I have code reader from having my BMW. It's the little things.

Very professional service time. Work was completed quickly and COVID protocols were in place which made the experience very comfortable.

I was at the service department the other day to get my door fixed and the person that helped me was Travis. He told me what was wrong with the door and how long it would take to fix the car. I waited at least and hour for them to fix it. Travis was thorough with the explanation of the matter. He also checked if my car was still under warranty.Overall it was a good experience especially when the waiting room has coffee and tea for refreshments.

My advisor was helpful. Explained everything. Got my repair for free. This is my 2nd mini and won?t be my last . They have good warranties. I?ve had my car for 9 years and this repair was still under warranty. Super nice facility, makes the time waiting fly by. Thank you!

The team at Mini of Steven Creek were enthusiastic, friendly and extremely professional. They treated my Mini and me with the upmost care and respect. I left feeling confident that my new Cooper was perfectly tuned and ready to roll. Thank you Mini of Stevens Creek for treating my car with such care and respect. You won my vote. Keep up the great work.

I took my BMW X5 2017 in for routine oil service AND all I can say is EXCELLENT customer service. I was treated like I was the CEO of BMW. Yes, I had the usual negative attitude of all car dealers, but this one stood out and they were fair. I did the cost analysis ( time is worth money) and doing it myself or by possibly an untrained mechanic, cost wise, they made it easy for me to bring in the car for the oil change. I will be a repeat customer.

Travis and guys, did a great job for my Mini! Really appreciate effectiveness and courtesy :-)

Emailed several local dealers for price inquiry for a 2 door mini cooper hardtop, specifically requesting email/text reply. Most dealers called me immediately but Luis emailed me to introduce himself. He was very straight forward and provided highly competitive prices on several cars and I was able to make a decision quickly without a long drawn out negotiation. Went to the dealer a couple of days later to complete the paperwork and buy the car. Very painless process, highly recommended.

I've been a customer for many years. Their reliable and accommodating staff and service providers are amazing.

Excellent use of technology (texting) by my Service Representative to effectively keep me informed from start to finish. Bravo for helping me to save money on repairs. Techs and services folks gave my mini some TLC.

Last December 19, I was at dealer for my service. I was comfortable because the staff are polite one person is Taylor (TJ). Good service Happy Hollidays ??

Best service department I have ever dealt with. Service rep. Brian was great and explained the issues with my car. I would recommend this dealership to anyone owning a Mini Cooper

Spending $1600 on repairs that did not solve issue with my vehicle tends to be extremely frustrating. I expressed my displeasure of the results and left it there. I will admit that the staff is very friendly and I believe they have good intent. It's difficult for me to give stellar reviews when I spent a large sum of money and am pretty much back where I started.

It took a long time to process purchase and asked for an additional papers 1 day after the purchase.

Courteous and efficient personnel.

From purchase through my first service appointment with Hector, these guys are straight up honest and reliable. I will buy and get service from them again!

I went in for an oil change and walked out with a new MINI! This is my 2nd MINI purchased from Stevens Creek MINI. Their service dept. is always efficient and courteous. Joesph Lara and Nick who helped me with this recent purchase, just like the 1st time, made the process fast and easy. Thank you MINI for the great product and thank you Stevens Creek MINI for having top notch service!!!!

Had a great experience working with the salesman Joseph in Steven’s Creek for a Mini Countryman. He was upfront about their inventory and worked with me to get the car I wanted.

Staff very helpful, professional and patient. Excellent cars too!

Johanna was very enjoyable to work with for finding the mini i wanted. She was very helpful with answering my questions, as well as searching for any car that matched my strict requirements on car play integration, which seemed to be a rare feature on minis. She was very patient and gave me the time I needed to consider my options, as she was giving me a new suggestion of leasing a mini rather than buying, which wasn’t an option I was considering. She also found a color of mini that I was not considering either, nor thought of, but after inviting me to test drive it, I was wowed by the interior she chose and the color of the exterior. Her nudges towards these offers had no feeling of being forced, and I ended up being a very happy customer, finding things that I haven’t even considered. This was overall a very good first experience and first impression of a car dealer, and am looking forward to working with other car dealers for any future car purchases.

Spectacular. Customer service!! They were extremely patient and no problem answering the many many questions I had !

Had a great experience leasing a 2020 Mini Countryman. Alvin, Mo, Vincent, and Feb were all fabulous. They were very helpful. I would recommend them anytime.

Travis Bauer was very helpful and took the time to answer my questions and explain things. It was a very busy day at Mini of Stevens Creek yet Travis made sure my car was serviced as requested.

Just had service done. Great work. Keep it up. Everyone followed Covid protocol.

I took my vehicle into the dealership for routine maintenance, since I purchased it with my car. I have the engine light coming on intermittently and have spoke with the service advisor about it. He stated nothing in the history but I told him that I brought it in for repairs once already for the same issue. They still can not find anything wrong. Bummer. Anyways, it appears that we they did a good job, except for when they cleaned the car, the window were left with a filmy residue that of soap. I really wish these higher end dealers would at least clean the windows inside and out. my pet peeve. Since it is the only dealer in the area, I have no other choice.

Love looking @ the new Mini Coopers specially the New GP

Travis was great helping me! It was a bit of a wait but he came thru for me for an issue I was recently there for. Thanks TRAVIS!!!!

Service is very good & friendly .

Oscar provided excellent service! He was friendly, professional, and helpful.

Bahman was very professional in the initial signing of the contract and after I had a problem with the Jeep he was amazing alway In contact , emails, phone calls always.. He’s was awesome. The service department was as fun to work with as well. The whole team was great. Thank you all for making my purchase awesome.

Overall very happy with the customer service! I needed an oil change and had concerns about a clacking sound in the vent. Other then this, Bryan was very helpful in dealing with this problem.

8 am appointment; maintenance and repairs including brake pads were handled in approximately 2 hours. Comfortable place in the dealership was available to wait with a warm beverage while my car was serviced. Thank you!

This is the second Mini Cooper that I've bought from them, excellent parts department, excellent sales team and excellent services team too. The sales and service team will bend over backwards to help and assist you. They'll be honest with you about cost of your car and upfront about work that needs to be done.😍

Awesome service. My service advisor is so great.

Excellent customer service, as always. My only gripe is that, even though I have a scheduled drop off appointment time, I usually end up sitting in the lounge 30 minutes or so waiting for the service rep to call my name. Just don’t get it. Once they get to me the service is great.

I enjoy driving MINI CLUBMAN. Easy, stable, powerful, elegant, yet practical. Recently, its battery died. MINI of Stevens Creek provided us with excellent, professional service. They're customer oriented and provide thorough prompt service. Thank you MINI of Stevens Creek!

No pressure sales - excellent experience. Great car

Excellent experience with buying my Mini Copper! I pressure sales

Awesome costumer service!

I ordered the Mini Cooper . It seems like no one inspect the car prior to release. I was told that it needs the software update. So, this will be the first issue and long trip to dealership. I hope it would be the last too

good experience for buying car. The sales team is very helpful.

My salesman was nice and he was cool. But the man who is in charge of financing did a horrible job. When I was there, I explained and did everything I needed to, and I told him to ensure me that I was approved by the bank and everything would be good for me to go. He did that, but he was wrong. Once I turned my paystubs in, he was calling every other day because the bank needed something different. That worried me because I did not know if I would be able to keep the car or not, but I told him to make sure everything was good to go before he handed me the keys to a car that was said to be mine. He was more worried about the commission he would get from the sell than anything.

I got the car I wanted, so I did not need to be sold into it. The salesperson was like any other car salesperson, providing me the information I required in terms of pricing and interested in getting me to close the deal. Didn't offer to show me the car or explain anything about it. It was purely a transaction. That is the benefit of working with this brand I guess. Mini USA offers financing plans that are not offered through AutoNation. The salesperson could have been more upfront with that information, instead of repeatedly ignoring my question about a specific option. I was offered, as usual, the different options of prepaid services and insurances that dealers carry, which made the sales process a bit tedious and longer than ideal. A minor detail came up with one of the light frames and needed to be replaced. I emailed and texted the salesperson who sold me the car but never heard back from him. I ended up calling the dealer service department and got it fixed under warranty the day after, in about 45 min. The facilities are clean and nice, and the location is easy to get to. They also have the advantage of a limited number of dealers in the area, so for someone in the South Bay, this is the only Mini dealer (that I could recommend) in about 50 miles around. The car is new, so no experience to report about the service experience yet.

Pleasant expensive. Oscar very helpful and knowledgeable

I always love coming here! I worked with Hector and he kept me informed on everything that was going on with my car, which services were and were not necessary, how much everything would cost, and how long I would wait. He was very knowledgeable and friendly and the waiting area facility is always a comfortable place to be.

Overall experience from the purchase to the service is A . Always been taken care of in a timely manner. Looking forward to coming by the next time.

Awesome first service / customer service experience.

Travis helped facilitate my service, and was great - I enjoyed having the text message updates (I dropped my car off rather than waiting), and the timing on everything worked out well, thanks to the communication. I appreciated everything going so smoothly.

Excellent service, everyone there was nice and helpful. Travis was awesome he didn’t hard sell us on additional services and was honest on the time frame to have those other items taken care of.

First time buyer. Process went smooth. Time will tell with the car. Only been a few days, so far the Mini Cooper SE is great.

I purchased my vehicle here and continued using their service department long after my warranty expired. The once-buoyant Mini culture they purveyed so well is apparently sinking. They lazily mishandled my last visit; I drove off the lot several hundred dollars lighter with the main issue still unresolved. I would've gladly paid more to be fully taken care of. A call to the service department manager was left unreturned. They solicited this review via email.

TY FOR THE SERVICE AND KEEP UP THE GOOD WORK.

Unorganized service department. They used to be great.

I took my car in for oil change services. Worked with Travis, who was great! He was professional, courteous, and prompt with his updates. He was mindful of my circumstances and made me feel heard.

I recently purchased a Countryman and Luis on the sales team and Nick on the finance team were terrific. The customer service has always been great here. This is my second purchase from this dealership.

Oscar Lopez, who was my maintenance rep was extremely helpful and friendly. He clearly explained the items that needed Repair. The whole service department was very cordial and friendly.

My wife and I drove from Chico to MINI of Stevens Creek to test drive a particular MINI that only they had in stock. It could have been a long drive for a horrible experience, but it wasn't. The sales and finance staff were helpful and attentive. No hard sell. I will be taking my MINI to a closer dealership for service, but if Stevens Creek was my local dealership, I would have no problem keeping my business there.

Vincent Simpson was extremely polite and helpful from my phone call to the delivery of the car to my home.

Easy service Maintenance check up. Travis is super helpful! Love seeing all the other MINIs!

I have a 2016 Countryman and have taken her to Stevenson Creek for all check ups. I can say in the past I haven?t been thrilled, Brian was awesome on this visit. Timing was perfect for the climate we are in now!

Always efficient, polite and quick. I wouldn’t take my Mini anywhere else.

Robert from service was outstanding as well as Johanna in sales! Both were exceptional! Other dealers are closer to where I reside, but I choose to come to Stevens Creek for their fabulous service!

Service excellent!! Employees wonderful!!

Travis was wonderful. He explained clearly what my Mini needed for it's maintenance service. He was knowledgeable and extremely nice. My car was back to me pretty quickly and I was on my way home.

Couple months ago I purchased my first MINI, overall the best experience, sales department were in constant communication even until my first service appointment (today) but they made sure I was happy with my MINI, finance was a smooth transaction and service today was very attentive, went over all the information with me. I was there for an hour and a half max and they even washed my car! Thank you so much MINI of Stevens Creek!!! Motor on!

Hassle free, and exceeded value expectation. Great walkthrough of everything. 5***** experience

Very good service from Travis at the service department. Explained everything in details and help me out in every way possible.

I had a excellent experience with the automotive department. Because of the lock down they picked up my mini and returned. It. Everything about the service was perfect.

The team was great, knowledgeable and easy to work with all the way around

They care about their customers. They have sales on some of their customers. They try to finish the service is by the end of the day.

This review is long overdue. I took my MINI Cooper Hardtop S in for some warranty work a couple months ago and what started as a pretty negative experience to say the least ended up being one of the best customer service experiences I’ve had in a very long time. Thank you Trent Davlantis a thousand times! Thank you for being “customer centric” and quality focused. Most of all thank you for listening, taking action and making things right. I highly recommend MINI of Stevens Creek for anything and everything MINI related, ask for Trent!

My minor concern is the service mileage was not reset due to the microfilter that is still clean today, so I may have to come back sooner than the next oil change

Extremely dissatisfied with the level of costumer care.. Not only did it take 2 hours for the service rep to ( call ) and tell us that the battery needed replacement which was why we were there for . Arrived at 11:30 and we didn't leave until almost 3pm. Not once did he give us an update. Once the car was finally ready the service rep failed to go over the diagnostic report with us . So once we got home , their was things detected that could have been taken care of their and then ..

Today saw the completion of my 30,000 mi. service. Oscar Lopez, my technician, has been very supportive and professional in this process. I feel confident trusting his expertise. I would recommend him to anyone.

Good, fast service and nice people. Know what they are doing.

Travis is a pro -- he takes care of me and Mini Cooper every time I come in.

Robert is wonderful and helped with every little detail throughout the service process.

Great experience didn’t wait very long and was able to do some work while I waited . Car was nice and clean inside and out when I got back in . Service person was excellent

Many thanks to Johanna of Stevens Creek Mini and Nick Kamali who helped us tremendously when we turned in our 2017 lease and leased a new 2020 4-door mini. This was during the very difficult time of COVID-19 and they went the extra mile for sure!

Awesome and very quick service. Love them! ⭐️⭐️⭐️⭐️⭐️

mini is great with everything . They made sure my car was driving right.My car was washed an serviced right .I had A had A fuel pump issue that was taken care of.I was very happy to get my car back an drive whit no issue thank you mini cooper.

Overall experience was great. My salesperson did her best to get me the car I was looking for.

Great experience. Loved working w/ Amanda

Customer service is always great. Trent my normal service advisor called me personally to let me know he wouldn?t be in on the day of my appointment. He let me know Robert would be taking care of me. The personal touch and hand off set the expectation of someone else giving me the same great service, which Robert did.