The service advisor is very good, friendly, knowledgeable,I will recommend him to friends. However, Mini raised the pricing compared to last year, the repair price & labor costs are too high to accept.

I bought MINI coutryman S. Because my wife initially wants to buy a clubman, we asks Pedro estimates for several kinds of cars. Pedro is really kind, patient, and the most responsible dealer ever I've met. He is still periodically call or text me to figure out whether there is any support needed. Really great experience in MINI of Stevens Creek.

The Mini is fantastic and I am very much enjoying driving it. This dealership, however, neither did their job, nor kept their word, nor responds to being contacted. I have emails to back up all that follows: I paid the deposit and ordered the car in October with around Easter delivery. Followed up in February only to find they had failed to order the car. Eventually the manager was called and he (re) ordered the car, promising that because it was their error, I would pay the 2022 price even though I would now be getting a 2023 model. When I went to pick it up in mid June, I was charged the 2023 price. Of course I complained and the cost was reduced somewhat but not to the promised 2022 price. Since then, I have tried to contact them to discuss by both email and phone but there has been no response. This dealership: FAILS TO ORDER CARS, DOES NOT KEEP THEIR WORD, and DOES NOT RESPOND TO EMAILS OR PHONE CALLS. I written to Mini USA about this, with copies of emails. Such a shame that such a great car should have such a poor dealer.

These guys stand behind their products and their service, they’ve proved this to me over and over. They may charge a bit more than others but you can have the confidence that if you buy or service here, they will back up their side of things. Examples, I purchased my used 2006 Mini Cooper S here. Traffic was pretty bad so I never got it into 6th gear. Turns out when I did, the 6 th gear synchros were bad. They said bring it back, next thing you know, they replaced the transmission ! Service Example ; I brought my mini in for a routine oil change, Johny their service writer went over his recommendations for the millage ( they keep you apprised on the manufacturers preventive items based on millage etc and if you want them to address these as well since your already there) I appreciate that, it’s just one less thing I need to keep track of. I Picked up my car, brought it home and the next day there was a puddle under my car? I texted Johny and let him know. We worked together checking fluids and tracked it down to the front washer fluid. I’ve never nor did I have this issue before I brought it to them. He said bring it back and we’ll check it out. Johny had my back, worked with his manager they found the issue, and texted me yesterday to come get her. Great communication, excellent client focused customer service, awesome customer lounge with a coffee machine that makes you any specialty beverage you can imagine. I drive a hundred miles round trip to bring my car here because they are the best I’ve found. Thanks San Jose Mini and Johny.

Great car service dept! Service agents was 5 star and supportive.

Service department was great, everyone was polite and helpful. Johny, my advisor, kept in contact the whole time my Cooper S was in for standard maintenance as well as to deal with an issue with the collision warning system. Looking forward to working with him again next time my car is in for maintenance.

Great experience trying to find a car which we were looking for in this low inventory high demand market. Jon, Nicho, sales manager and finance manager were all polite and helped us made the decision with no pressurizing to buy and even more polite when we took our own time with our decision process.

Friendly advisor, nice waiting room and professional examination report.

Great service on getting us the car we were looking for and even helped to get the last new car available in this high demand low inventory scenario. First time Mini and it’s such a pleasure to drive it!

The Mini is fantastic; however the dealership neither did their job nor kept their word. I have emails to back up all of what follows: I ordered a Mini in mid October. When I checked on the delivery in February, I found out THEY HAD FAILED TO ORDER IT, despite the fact that I had paid the deposit, as required. After strrongly expressing my disbelief, the manager was called and he (re) ordered the car, promising that I would get a 2023 model at the original 2022 price because this was their error. I subsequently got this in writing va email. I eagerly watched the progress of the car's building and delivery but when I went to pick it up (mid June), they initially tried to charge me the 2023 price. I expressed my extreme displeasure at their FAILURE TO KEEP THEIR WORD on the price, becase of their intial error, and they did eventually reduce the cost somewhat but not down to the agreed 2022 price because "circumstances had changed." I AM WRITING TO MINI USA ABOUT THIS MATTER.

Roberto was so helpful and made sure I was clearly communicated with and that all of the necessary needs for my Countryman were handled.

Excellent dealership. Service was exactly as promised

Top notch! Thank you for the great service!

My first visit in years. I will rate after the service

Leased a new Cooper S today, and my experience at the dealership could not have been better. Everyone I came in contact with was friendly, courteous and calm. Definitely not a high pressure sales floor. Kyle, my sales rep, went above and beyond for me, driving my new car over the hill to my home for me so I wouldn't have to get a friend to drive me back the next day. TJ, the sales manager had the manners of a high end hospitality manager. He was great at helping me understand all the fine points of our agreement and never tried to push extras to pad the bottom line. And best of all, this dealership isn't using the pandemic shortages to gouge and charge dealer mark ups. The price of the car was MSRP--not a dime more. Totally recommend these folks if you like an honest, no nonsense, laid back style of doing business.

Got my first car here, was an amazing experience! Love the dealership, love the car, hope anyone visiting makes their buying decision here :)

If the service is anything as good as the Sales experience this is the go to dealer. Great purchasing experience.

Very satisfied new mini cooper Countryman purchase experience! The sales representative Natallia is extremely helpful through the whole process from test drive, to locate our favorite model/color/config etc, to update the manufacturing status regularly, to final delivery and paper work. The other staff including GM, technician, financial manager are also very nice and friendly.

Had my car towed in. They said they would call when it arrived. Two days later and four phone calls, no one called me back, no idea if they even have my car. Outrageously poor

No one has communicated with me in 2 days. My car was towed at 8am on Monday for a 9am appointment I made. Tuesday at 3, no one has called me back after numerous calls and attempts to reach people. They say someone will call me back but no one does. It’s been 2 days.

Had a fantastic experience selling my previous car, special ordering, and purchasing my custom 4-door Mini Cooper S from Steven’s Creek Mini! Great and helpful staff and a very easy and straightforward with no pushy upselling which was brilliant!! The staff even drove my new car to my HOUSE to have me sign the paper work and complete my payment. Best car buying experience ever. Would definitely recommend Stevens Creek Mini to any potential buyers!

It has been an absolute terrible experience working with mini of stevens creek. My car was brought in after hitting a pothole which blew a tire and you looked at the damage, fixed the tire, then gave the car back. The car began shaking over 70 mph and I brought it back in. This is where you Al found $7500 worth of damage from that pothole. How you missed that is beyond me, but I think it’s pretty obvious you did not look over the car when it was brought in initially. That’s beyond dangerous that I was given the car back to drive with the damage that was on the car. Not to mention you took the car to fix it and had it for 7 WEEKS! In that 7 weeks I called multiple times to see what was going on. I had no return calls. I finally had to get the general manager involved. Only then was I able to get answers on what was going on. I understand parts can take time to come in, but that is absolutely no excuse for zero communication and no return phone calls. I was then told I would get my car payments back for the time i did not have my car. Still waiting for that check in the mail, and I have a feeling I won’t be seeing it. Long story short I have been telling EVERYONE I know to never trust this dealership. This is a disgrace and also breaks the lemon law… yes that’s a real thing, and I’m sure you all realized you broke it when you kept my car for over 30 days with no explaination.

I needed a new windshield and my insurance reimburses me for all glass without filing a claim so I went to MINI of Stevens Creek. My advisor, Hector, was great. He was courteous and professional.

I was very impressed with how quickly I was checked in and the overall positive attitude of everyone I came into contact.

Did diagnostic on my 2003 Mini due to check engine light and the options of repair are very reasonable. They even washed my car and vacuumed it! They saved me money and I trust them!!

(Range Rover - Purchase Experience) Evidently, there is a reason why this dealership has such great reviews. We all know car shopping can be a hassle yet intimidating as you commit yourself to a long-term contract. I found my car online, visited the shop, and spoke to Sam. He was friendly and immediately offered to show me the vehicle. The test drive was excellent, and I quickly knew the vehicle was the one. The significant part is everyone at the dealership avoided the “pressure you today purchase.” I came back around, and test drove it again. A few days later, we jumped into the contract, and the rest is history. I am extremely happy with my car! Thank you Steven Creek Mini team, for such a pleasant car purchasing experience. Lastly, to those shopping, please be sure to do your due diligence and inspect the car you buy. This will keep a realistic and honest point between you and any dealership you shop at. Good luck!!

Range Rover - Purchase Experience) Evidently, there is a reason why this dealership has such great reviews. We all know car shopping can be a hassle yet intimidating as you commit yourself to a long-term contract. I found my car online, visited the shop, and spoke to Sam. He was friendly and immediately offered to show me the vehicle. The test drive was excellent, and I quickly knew the vehicle was the one. The significant part is everyone at the dealership avoided the “pressure you today purchase.” I came back around, and test drove it again. A few days later, we jumped into the contract, and the rest is history. I am extremely happy with my car! Thank you Steven Creek Mini team, for such a pleasant car purchasing experience. Lastly, to those shopping, please be sure to do your due diligence and inspect the car you buy. This will keep a realistic and honest point between you and any dealership you shop at. Good luck!!

Extremely disappointed with the service I received. First, I made an appt for 9:30 but for some reason it took around 4 hours when all I really needed was an oil change. Johny was trying really hard to get me to spend around $1300 when I told him I didn’t have the time or money to spend on it that specific day. Then when the car was finally done he didn’t come let me know. I had to go to him for him to say let me check if it’s ready, when I could clearly see my car was ready just outside the window. Then when I went to ask one question just before leaving, Johny rolled his eyes and walked away so someone else had to answer my question. I have owned a mini for over 10 years and this was by far the worst experience I have ever had at a Mini dealership and I won’t be returning. This was my first and last trip to MINI of Stevens Creek.

Terrible car service. Service person not knowledgeable. Makes me wait for longer hours.

Both the salesman and sales manager were very attentive without any pressure making the buying process very easy and enjoyable.

Got my oil changed while I waited, service manager was very helpful and kept me informed. Car was cleaned which is always a pleasant bonus!

They were super friendly and the process was quicker than expected!

We made a decision to purchase a new vehicle before interest rates rose any further. Steven's Creek Mini was one of only two dealers in the San Francisco Bay Area to have a Mini with a standard transmission. We quickly, or should I say slowly made our way through the east bay to Santa Clara. To our surprise, and now enjoyment, we purchased a new 2023 Mini Clubman. The dealership was kind to set up an appointment and call us before we left to advise of others expressing interest in the car. When we arrived the car was in the showroom and we worked with Kyle who took us through the many features of the vehicle and arranged for a test drive. The car hugs the road as expected and we enjoy the sporty look. Kyle continued to assist with our decision to purchase the car and we drove home with smiles on our faces. Good job Kyle!

My appointment was at 8:15 am and my car didn't get in the shop until 10 am.

Excellent overall purchasing experience. Helpful and friendly sales staff.

Needed replacement tire due to puncture, thankfully covered by tire and rim insurance and replaced and fitted same day as taken into Mini Stevens Creek

Johny made sure that my car was taken care of and ready so that I got where I needed to go on time. He and Saed were great about shuttling me back and forth really quickly. All in all a pleasant and efficient appointment and the car runs great.

Thanks Hector for helping us to check on the tires and the brakes. Great customer service 👍 Nice & Fast service!

Amazing service and amazing staff. Very good service and reliable place. No hidden cost etc. Excellent staff and clean place. Good experience. thanks satyam s

Excellent experience. I’ve been going to Mini of Steven Creek for the last 8 years with the same car. The car is in great shape with continued on time service. I plan to continue the relationship.

I worked with Sam and Mo; both were awesome! Super helpful and hung in there with us every step of the way! I called on a fluke to see if they had any inventory and they had exactly what I was looking for! Thanks guys, we appreciate you!

Efficient customer service. Great job keeping customers informed during the service and comfortable waiting area

Had to bring in my 2014 Mini Copper S for 50k service last week. During the inspection they noted need to brake pads and rotors were on their last leg … got both front and rears replaced. Whole service took around 5h and the advisor gave accurate timeframes. Overall car is running great and new brakes working good. Service is a little pricey but overall I am happy with the work.

I highly recommend Mini of Stevens Creek. I purchased my Mini here and have it serviced only here. The team is fantastic and take care of me very well. They know that my car means my safety and they honor this. Johnny has been especially helpful as a service rep, and I really appreciate this. I absolutely love my Mini and the five-star service has made all the difference for me.

Bought a used car from Mini of Stevens Creek of Feb 2022. Come May 2022 with only 1,083 miles put on the car... the coolant line burst and the car overheated and shut down. Now I don't have a running car. The dealership has not returned any of my messages after numerous tries. I now received estimates from mechanics that the cost will run me 3-6k...basically what is owed as it may be a head gasket problem. For a "reputable" dealership this is absurd to have happened so soon since I purchased car not very long ago. Would not recommend this dealership let alone owning a use mini after this experience.

Always buy my new mini here and service it here. Everyone here is very nice. They even wash my car when I get it serviced!

Bought a used car from Mini of Stevens Creek of Feb 2022. Come May 2022 with only 1,083 miles put on the car... the coolant line burst and the car overheated and shut down. Now I don't have a running car. The dealership has not returned any of my messages after numerous tries. I now received estimates from mechanics that the cost will run me 3-6k...basically what is owed as it may be a head gasket problem. For a "reputable" dealership this is absurd to have happened so soon since I purchased car not very long ago. Would not recommend this dealership let alone owning a use mini after this experience.

great service and attention to detail. You guys go the extra mile.

I will say that this dealership is great in terms of communication and availability when it comes to you purchasing. Unfortunately thats where it ends. I have been trying to contact the main finance manager that helped me when I bought my vehicle for almost a month and a half now. My vehicle went through a price reduction mid sale, so I was told and have it written on paper that i will receive a refund for the difference. And i was told it would arrive in a week,, and that if that didn't happen, to call him specifically and he will take care of it. Well it has been about 6 weeks now.. I have left multiple messages at the dealership for him to call me back, called his cell phone which doesn't have a voice-mail set up, texted his cell phone twice, and even called and texted one of the associates that helped me and got confirmation that my message for him to call me back will be delivered to him. I feel like as soon as I signed the papers for the vehicle, all communication went out the window. They got the sale, and thats all that matters. Extremely disappointed in the customer service I have been receiving, or haven't been receiving for that matter. Giving 2 stars only because they had the vehicle I was searching for, for a great price. Otherwise I would have given them 1 star. 10/10 would not recommend. This was only my experience. Hopefully others had great experiences, and that this is just a one off.

Excellent from start to finish. Efficient, professional handling of my car's maintenance. Highly recommended dealership.

Worst experience with service department. Sales was good. That is what the 1 star is for. So unprofessional and immature. Definitely some room for training to improve for kyle, hector, and pedro.. I'm not sure why or how they still work here. No help, unprofessional.. If they don't like what they do, why show up to work? It's been over a week and no update on my car. Hector has yet to call me back and after 2 days of waiting and calling. Still giving me the run around and not 1 bit of any information on my car..

Excellent services

We worked with Natallia N. to buy a new MINI and our experience with her was absolutely positive. We walked in, she quickly found a perfect car for us, and we bought it. She went above and beyond to make sure we're satisfied.

Helpful and devoted to instruct customer like me to keep following the maintenance of my Mini Countryman.

We worked with Natallia N. to buy a new MINI and our experience with her was absolutely positive. We walked in, she quickly found a perfect car for us, and we bought it. She went above and beyond to make sure we're satisfied.

My check engine light was on and they were able to get my car in that morning, give me a ride back to my home office and had my car ready for pickup by 2 pm. Johnny updated me via text through the whole process and was super helpful and knowledgeable. The shuttle was immediately ready to take me and the driver was fun to talk with on the way home. What could have been a super stressful day turned out not too bad. Well done.

Great customer service. Beautiful inventory.

Outstanding customer service. I was selling my car and their customer outlook, speed of execution and prompt communication was above par. Highly recommend doing business here.

Had really great service when I got my mini serviced last Monday.

Have always brought our Mini Countryman here. Service department is fabulous-friendly and has went above and beyond. Wish they were closer but…… will continue to make the drive.

Always polite and helpful. The service department is great.

I brought my 2007 conv mini in for a number of things; gauges that were flakey, a new factory roof that didn't close tight, and steering that had gotten sloppy. They assessed in a few days what was worth fixing and how much it would cost. A lot more than i expected so I limited it to the steering which they did with an after market rack and pinion since originals no longer existed. Good, and i believe honest, job. Nice having tight steering again. Wish they could have fixed the roof but they honestly said it would be expensive with no guaranteed results. I went out and bought some weather stripping to solve the problem instead.

Hopefully my build for the 2023 will process quickly! I sold my manual for wanting an automatic mini.

Special thanks to Mike for his communication & loaner, made my experience a smooth and non stressful situation bearable. Also shout out to Auto Nation for everything you do and provide, great service and awsum staff. Have a wonderful day all.

I could easily make a drop-off appointment a day before through their website. I hung out at main st cupertino a couple of hours instead of waiting there. It’s close to dealership. Overall service was nice. They sent me the video of showing under my vehicle, which is pretty cool. Also liked complementary car wash. Although, I was there just for the oil change but I was introduced some package and ended up with paying $333. I’m not sure I like about that.

good customer service answered all my questions..

As of 4/28/2022 I still haven’t received my plates and I purchased the car in September 2021. Called dealership, spoke to Moe, didn’t return my call as he said he would. Called again, spoke to Brandon and he reverted the call back to Moe. I was hung up on. They told me I had to go in again for a 2nd time to do a VIN verification which I had already done back in December because “they forgot” to do one at the time of sale. When I told them no, they then blamed the problem on DMV. I called DMV and they looked into it saying the dealership is still waiting for the out of state title. Do Not Buy from this dealership they are known for doing a lot of shady things. I am filing a complaint with the DMV investigation team.

I love Mini Cooper of Stevens Creek. I had a problem with my steering, left and right. It sounded like it was going to break off, whatever "it" was. The first time I took my Mini there, they completely missed the mark. I guess I didn't know how to describe it very well. I picked it up & drove it home realizing it was not fixed. I called service again & explained better what was wrong. I spoke to Mike, service manager. He was professional, courteous & completely understood my problem. I arranged a tow back up to Santa Clara. In less than 10 days. I had my car back. Its running beautifully. I would recommend Mini of Sevens Creek to anyone who has a Mini. A BIG thank you to all those who helped get my Mini running smoothly.

Great service. Staffs are all friendly. I can hang around in this dealership all day without any pressure from the salesman.

Dealership was friendly and not pushy on car sales. They gave many options. They explained many options for trade in and payment plans

Staff is great. Service quicker than they estimated.

It was a good experience the dealer was very helpful and friendly thank you mini of Stevens creek

Very clean and cool cars

SHOULD BE ZERO STARS FOR THE SERVICE DEPARTMENT This review is for the service department. I made an appt for a transmission/parking brake warning on the dash that said to take it in to a service center. My appt was for 7:15am so I used the early bird dropoff the night before which I noted when I made the online appt. By 11:15am I had not heard from the service advisor Robert F. so I called the service dept. After being on hold over 15 minutes, the woman on the phone said she couldn't get ahold of Robert but would have him call me back. Two hours later at 1:15pm I still hadn't received a callback and called again. The same woman answered the phone and after 15 minutes again on hold, said she could not get ahold of my service advisor, the service manager, or anyone in the service department. By 2pm I still had not received a call and drove down to the dealership. My car was still parked in the exact spot I had left it in so I knew they hadn't even looked at it yet. Turns out my envelope with the car keys was still sitting in the earlybird drop box since 6:30pm the previous night. Incompetent! What's more frustrating is that it seems the service dept call takers are not working onsite? If that's the case they need to have better communication. I never heard back once from my service advisor or anyone in the service department, let alone the service manager. I would not recommend MINI Stevens Creek for service. I'll make the drive to East Bay MINI in Pleasanton or go to Fast Lane European down the street from Stevens Creel MINI.

I made an appointment to bring my car in for a diagnostic. A few days before the appointment, Roberto from the Service department sent me a message to let me know that it would be best to reschedule so that it would be seen by the best technician for the job. He worked with me to reschedule and was great at communicating while my car was being looked at. While I didn’t necessarily get my car fixed, I never doubted that Roberto and the team would be able to do the job and fix the car up. In my case, it up just wasn’t the right option for me. Roberto was kind enough to help me weigh my options realistically, and understood when I made the choice not to proceed. My boyfriend, who helped me drop off the car initially, also mentioned that Roberto and the team were great at handling guests. Great job Roberto, and thanks for the awesome service!

Hector S. was very patience and informative! Thank you for your great service and friendly demeanor. 10/10 Service manager also is friendly & attentive . 10/10

Lovely experience visiting. This was the first place where I test drove my first MINI, and probably the reason I got one. Their service was quick and detailed explanation was provided. ( Coffee machine is also pretty good :D )

Bought car here, had to bring it back a week later for a new water pump to be fitted, told it would take a few days, actually took 2 weeks! Was told they would cover cost of rental/uber rides. Took 3 months and many phone calls, emails and visits to branch until i eventually received a check that covered the rental but not the uber rides as promised. Brought the car in to have CV joints replaced, was told the loud humming noise was normal when turning. Now I have to go to another garage to get it looked at. Update: it has been 2 weeks and several phone calls and voice mails later and i have still not been able to contact the GM as Mini requested, this is the worst service I've ever received from a car dealership.

Alvin at Stevens creek Mini has been amazing to my family! He helped us find a great deal on a beautiful mini for our growing family and went up and beyond with his customer service! If you’re looking for a new car and want a salesman who listens to your concerns and never pressures you ask for Alvin!

Hector was extremely helpful and kept me well-informed about my car's status/needs. I will definitely be coming back for service here.

Hector and the Mini Cooper team provided excellent service! I am very pleased with the efficiency they delivered. Hector kept me informed as needed on the progress of my repairs. Thank you so much!

I had an appointment scheduled for 830AM but arrived at 8 just to see if I could get in and out quickly. To my excitement, I was the first one there and the tech let me know that "you're lucky, the service tech is already here too". This was for a simple oil change on my Mini that has less than 2000 miles on it and is the 1st routine service. About 100 minutes later, the car was done. Though the people were incredibly nice, 100 minutes to do routine maintenance when I was the only one there for about 20 minutes is unacceptable. It is worth it to me, to spend $75 on a 3rd party oil change than 90 minutes on the free one. And that is what I will be doing next time and not taking advantage of the free maintenance service at the dealership.

I brought my new to me Mini Cooper Clubman S All4 to Mini of Stevens Creek because I was having some issues with it even thought it was just recently purchased. When I arrived, Hector assisted me, and I told him what I believed to be wrong with my car, and I told him that I had an extended warranty that was purchased through a 3rd party. Once I had left, Hector was making phone calls and e-mails to the 3rd party warranty provider to have the parts that needed to be replaced dealt with, all the while providing me with updates on a regular basis. After my car being gone for nearly an entire week, I asked if I could have a loaner vehicle because I hadn’t anticipated my vehicle being gone for quite so long and he was able to work it out and provide me with a vehicle for the remainder time that my car would need to be repaired. Hector worked with the warranty company for what seemed like a full week and in the end he was able to not only get my main issue resolved and taken care of by the warranty company, but he was able to provide me with a small discount because of some fine print that wasn’t disclosed to me when I had purchased the warranty. Hector was truly awesome, and I would highly recommend him and the Stevens Creek Mini dealership for work. They were professional, honest, and didn’t waste my time giving excuses like I’ve dealt with in the past with other dealerships. Hector made me feel like my problems were of the utmost importance, and he took the time to speak with me about the problems and the regular updates provided were thorough and answered any remaining questions I may have had. I’ll be bringing my car back for any and all regular service maintenance as well as warranty related work because it was such a pleasant experience.

My service advisor Simon Loretto was excellent. He educated me as to the type of failure my Mini's computer was reporting as well as the purpose for the vehicle's on-going drivability & performance if we didn't fix the problem.

Mini of Steven Creek service department has been great. I have using them for last 8 years and they are awesome. They are always on point and always take care of me.

timely response, clear info

My engine light was on, and Roberto was able to help me fixed it on the same day! The service here was nice and quick and the car wash is always a plus :) Would definitely recommend mini owners to get their services done at this location.

Customer service is so poor. People in service is not friendly and also the person in the cashier is so rude(the man with a large hole on the ear lobe). He doesn’t wanna honor my mini credit card rewards and the guy from service I think the name is Johnny also doesn’t wanna honor my mini rewards. It so clear I told him not to wash the car but still washes the car which I just waxed the car before servicing. The car was already done already in the parking lot but still made me wait for over an hour. Maybe he wanted the car to dry up before handing it over. I approached him and said just wait in the lounge. My appointment was 9:35 am and I got my car between 1:30 to 2:00 pm. That day I was so pissed and I’m not coming back.

Mo, Alvin, and the entire staff was very helpful and patient throughout the whole process. Planning to buy another Mini because of their excellent service. Will definitely refer all my friends and relatives. Thanks guys!

Frustrating !!! I simply wanted to know the meaning of the mark on my car. So I tried to send the picture of it to them and get a reply from them. It should be a quite easy thing. But they stick to a call communication, not accepting email communication. On a call, I could not explain the mark verbally well, so they could not understand and solve this simple thing... Really frustrating. Why are they so inflexible ??? Disappointed.

I was looking for a vehicle for my son and MINI had the one we were interested in. I ended up purchasing the vehicle, but have to say the process has not gone as smoothly as planned. However, I have to say that Hector is amazing and provided me with exceptional customer service! Hector was not even part of the original deal, but he stepped up and took charge to help me. He listened, was responsive, took action and delivered on his promises. He is amazing in a world full of not so amazing people right now. Thank you Hector for your hard work and dedication!

Great dealership. Keep me up to date on my car. It was all washed and full of gas. It was ready to go when I got there. Paperwork was a breeze

Excellent customer service - Hector is the best.

Came in for my oil change did not have my oil filter

Natalia our sales person was 👍

A+ buying experiment and customer service made everything that much easier and highly recommended

Nicholas and Brandonm were the absolute best, a dynamic duo. They made our car buying experience a pleasurable one. Our daughter absolutely loves her VW Beetle! We will definitely refer them to friends and family and return to purchase another car if needed. Thanks to both of you! Akeida and Amy 👏

We took our 2008 Mini in for some work and they let us know all the maintenance recommendations and didn’t force any fixes on us. I have been to many shops that push fixes or repairs that aren’t needed, and it was refreshing to be able to get the important work done without being forced to change my “blinker fluid” or the “mirror gaskets”.

The teamwork and customer service at Steven’s Creek really exceeded all of my immediate needs when visiting this last week for some car maintenance and a repair. Each member of the Mini crew truly made a positive effort to address any questions and concerns I shared with them. Everyone from Hector who specializes in whatever your urgent issues may be—whether a routine oil change, the diagnosis of an engine or other lights that alert the driver—to the general manager, Mr. Casey Cutts (and Mike who supervises his own department in service as well) was genuinely helpful and sought to provide quality attention and detail throughout my first experience with this outstanding group of hardworking, patient and friendly staff. I could not thank them enough for the patience and warm welcome! I look forward to future trips from Carmel whenever I may have the occasion to stay on track with upkeep and general support regarding my car. I thank you again for keeping me safe on the road and raising the standard in overall consumer confidence.

Friendly staff and easy to do appointments online. Plus service department fixed some noise I had in my Mini Countryman where I have tried to get it fixed in so cal. Now I don’t hear the noise when I drive. Big thanks to service department.

The overall experience was good, and the communication process went smoothly. My service advisor Johny explains the item lists clearly and provides professional services.

My appointment was 9:30am, I arrived at 9:27am, was greeted by service man 9:45am and gave my keys and stated car problem. 10:00am I signed paper for diagnostic $199.00 Per service attendant. 12:45 I got car diagnostic, and agreed to have service done. 1:40pm got text that my car was ready. 1:50 came back to pick it up. My service attendant had gone to lunch and nobody help me get my car. 2:45pm inquired about my car and asked if anyone else can help me and someone else did and left with my car, was washed and clean and no damage. So a 5 hour transaction for a simple diagnostic and repair is absurd. My brother in diagnosed it in 15min but decided to come to dealer thinking I had coverage but it had inspired. Report said I need new tires (I bought new tires 2 months ago and are still looking new). I will not comment just stating what occurred. I thank the service attendant who went out his way to help me even though he did not have my car paperwork.

First time purchasing here and it was good. My MA, Alvin answered all of my questions and was really helpful with explaning what the features were on my new car. I am happy it finally arrived from the chip shortage. The only downside was wrapping up the finance paperwork b/c there was only one person on a Friday night (seems lots of people were buying cars that night). Other than that, everything was smooth.

I’ve been in and out of this dealership for three years for maintenance and sales service as a lease holder of a 2019 Mini Cooper. I’ve seen plenty of and good and bad service people come and go. It’s a car dealership, so I’d imagine retention is low and employee turnover is high. Presently Mo Alkhaleef is the go to guy for customer service. There’s plenty of duds there too, but Mo isn’t one of those 👍. Kudos for a complimentary coffee machine too.

With the Shortage of new car, there were very limited choice when I walked into Mini Stevens Creek, the associate Micah is very helpful and end up I changed my mind from purchasing a used car to getting a new one. Sultani , our sales, is very through and knowledgeable on the car I’m interested in. There were quite a long waiting in the process despite I do not need any finance approval. There were also some problem with the battery for the brand new car but Mo fixed that immediately. After all, it’s a nice experience working with them

The technician who worked on my car was very friendly and nice, both him and his colleague kept me posted on the status of the car. The oil change service takes roughly two hours, it’s a good idea to bring your laptop here so you can work while waiting on your car to be worked on. Very nice staff overall.

Toni-Ann was helpful in finding a car I was interested in and helped me schedule an appointment for a test drive the same day.

Hector my service rep was fantastic! Extremely helpful explaining my repair process. My appointment was on time, and service and repairs were done quickly.

I've been coming to this MINI dealership for a while and each time the process goes smoothly and quick. The lobby is inviting and has coffee & tea while you wait. My service advisors Dolin and Mike were especially helpful and patient. Thanks!

When new car shopping, I was worried about high pressure salesmen and all sorts of shenanigans. I experienced none of that at MINI of Stevens Creek. My sales manager, Alvin, made buying my Mini a pleasant experience. If you are buying a Mini, this is the place to go.

The service rep was great and went above and beyond. Had a great experience and my car was clean when I picked it up. Didn't give 5 stars because a part ordered before service was back-ordered.

My engine light came on and Hector had the car fixed and ready to go. Great service and a new gas cap was the problem. So glad it?s fixed!

Good experience. Good communication, good facility, but I did have to wait 5-10 min. when dropping off and when returning to pick the car up

Service from a dealership to me is always considered the gold standard. They recommended less service than an independent shop so I could space out of repairs rather than doing everything at once. There is a waiting room where I could work while I wait for the service to complete. The online appointment scheduler makes it easy to schedule.

Always satisfied

I had three or four times of great service from service employees for my mini cooper. But recent experience brought everything to bottom. Short Story: As usual, I had given vehicle for service and had really warm welcome. My Maintenance plan was about to expire so i checked with finance department (Manger: Brandon) about it. They had given me the quote as posted in the picture (in black). After service, when i was ready to pay for three years of extension, I was informed by Brandon that the documents was sent to BMW for approval (This i wasn't informed in the beginning). I was supposed to be informed again after two days by Mini of Stevens Creek regarding approval and payment. I waited for two days and haven't received any update. I tried to call and reach out to them for next 7 days. I had really frustrating experience while going through all those days. I couldn't reach out to proper person regarding my request. Sales diverting me to service and service diverting me to finance who never picks up anything or reply to voice mail. I was played like a volley ball during these. Not even single person helped me. i raised many cases in chat window for that also no one responded. It was on repeat for seven days and i lost my peace of mind all through and almost planned to sell my car since the customer not treated in proper manner. The current plan expiration came close. I had multiple calls and multiple waits and multiple transfer of calls. Finally, I reached to person called Adrian Macia. Again through phone call, it wasn't clearly conveyed what i was looking for. I directly went to Mini of Stevens Creek with expectation of another disappointing trip. But Adrian Macia was patient and kind enough to explain the things and mentioned the quotes as shown in the picture (in Blue) and got to know that there is no such approval process and all as Brandon mentioned previously. 1.) I still don't know why i was quoted higher than it was supposed to be. 2.) I am writing here as there is no way i can raise the complaint on this regard for all these.

Excellent service and sales. Steven's Creek Mini (SCM) was professional in executing a clutch swap, service, and correcting any issues on the vehicle. They provided a loaner vehicle in the interim. I tried to sell the vehicle back to SCM - Auto Nation later that week. I had a title issue that I created when incorrectly filled out the title. I had a new clean title issued by the state which came two weeks later. SCM / AutoNation honored the initial resale price for the vehicle. Based upon the professionalism of the service department and sales department I'd definitely buy a Mini from here. Excellent dealer with excellent service.

Amazing service!

Nothing extraordinary either way. They got the car, did what they were suppose to in a reasonable amount of time. Service guys were nice and communicated what needed to be communicated.

Great customer service, all of the people who works there are great they treat you like family, I would recommend this place for anyone who's looking for a clean perfect condition cars.

I have never had any luck with actually BUYING a car from this dealer, but have had very good experiences with having my MINIs serviced here. Scheduling an online appointment is helpful and the hours are convenient. This last round (dead battery), Hector was very helpful. I've never bought a MINI in that wasn't under warranty, however.

Have serviced my car for over 6 years now. From the buying process to every visit since, all of their employees have gone above and beyond to provide the best service. They make me feel confident that my car is getting the best care.

VIP service, from start to finish! Dorin and Adrian did an amazing job of helping me out when a regular service turned out to be a bit more complicated with additional repairs needed. I am so very grateful and appreciative of the quality service and care that I received. Thank you both for going above and beyond all expectations and for providing such great customer service.

This review is for my recent car service. Really awesome place. I had received a very good customer service upon my arrival.

Awesome experience at Mini of Stevens Creek. My daughter was looking for her first car and was set on a Cooper. We worked with Micah, he is very professional and down to earth. Mini stevens creek uses no haggle pricing, so keep that in mind if you expect to negotiate. Either you like it or you don't. The entire experience was positive and we plan on getting the car serviced there as well. The day we purchased and signed, Micah took the time to show my son and other daughter around the lot and chat about cars. My son is a young car nut. I have the mini bug now so I have to refrain from getting one for myself. We purchased a 2012 Cooper S hardtop (automatic). Per the carfax, new brakes, oil change, filters changed, and Mini of Stevens creek gave it new tires and did the typical dealer inspection. Factory tires not some cheap off brand. The day we drove it home the car was detailed and washed in and out.

The service department is exceptional especially Aden and Mike. Thank you for your time Monday.

I bought a car from them ...I was comfortable with the three guys that I worked with. An issue arose but the service folks were easy to work with. They took care of that issue right away.

I am the owner of BMW and Mini. The service at Mini of Steven Creeks is always falling short, from the knowledge of the sale agent, to finance, management is not organized.

Excellent service - very professional. I feel comfortable with their suggestions - no pressure to fix things if not urgent. Hector was excellent handling my needs and answering all my doubts.

As a new MINI owner, I really wanted to find a great, professional, and local MINI dealer near me. I definitely found that at Stevens Creek! Not only they did they handle the servicing issues with my car (changing front/rear brake pads and an oil change), they also brought to my attention a puncture in my tire while I was there. Sure it cost me extra time that day, but by doing so I saved time in the future and avoided possible additional unexpected costs. Definitely grateful! Additional little benefits such as helping me to clean my car and tires before leaving the lot are always appreciated! Already been here twice and will continue return to Stevens Creek for future work on my car! Thanks!

It was a repair which was done well. The only problem was with the insurance which was not the fault of Mini of Stevens Creek

Nice people Worked hard to give me good deal I will buy another car from them Took too long - wish it could have been done quicker

Always helpful in a 360 degree manner of perfection!

I bought an old cooper 2019 but no navigation, but with Mini's five-day exchange for another car, I feel very comfortable being able to exchange for another car of my choice with no fees and costs. I think the time was about 3 hours and the consultant advised me to get a test drive in the car that I want tI exchange. The staff at Mini are very friendly and enthusiastic while customers are the ones who change their minds. A very memorable experience buying and exchanging cars within 3 days with feeling satisfied with it.

Was ok chatting but they fish for info like a kid playing pokemon, gotta catch them all! then, finally, when you keep saying to stop asking for info, they say cool, can we get your number? stop, i will come in if i say i will come in and email is a perfectly good way to communicate.

Recently had my 2018 Mini Cooper in for a straightforward oil and air filter change. The day after picking up the car, we noticed a puddle of oil on the floor of the garage. We brought the car back to the service center...they found that the oil filter was "loose". Extremely disappointed that such basic maintenance could not be performed competently...especially after paying a premium price for the service (compared to a non-dealership service center). In addition, despite the massive inconvenience of having to bring the vehicle back in (and the cleanup of the oil spilled in my garage and driveway), they made no effort to compensate us for their mistake...no discount on the service, not even a "we're sorry". Based on my experience I would recommend you get your vehicle serviced elsewhere...

If you were looking for a mini Cooper look elsewhere. This dealership has been nothing but a headache. I was looking to buy a mini that was In transit, I live in a different part of the state, and was willing to fly into this dealership and purchase this car blindly. It has been two weeks since the car has arrived. I have rescheduled my flight twice all because their financing managers kept dodging my calls. I was trying to finalize a sale but it’s almost like they don’t want to sell the car? I’ve read other reviews from this place. Don’t be fooled by their comments about reaching out to the GM to try to resolve it, because I tried reaching out to the GM multiple times and have yet to hear back. I was trying to give them a chance. At the end I just wanted to speak with the GM directly, “to make it better”, but at this point it’s more like a no. I won’t be selling you the car.

Mini of Steven Creeks works actively and smoothly with me to get my new car in half day. The manager is patient and professional to get our things done. The only unsatisfied thing is that we don’t have passthrough sensors on mirror, where we were told due to microchip supply chain shortage and we understand it.

Feb 2022 When I realized that the object in the road completely flattened my tire late on a Friday afternoon, I thought my weekend would be ruined. Talking with staff at Mini of Stevens Creek, however, gave me hope that the process could be manageable. Though I arrived after the Service Department had closed, the Sales Department helped me to process my drop-off. Great team work! Communicating by text message with Service staff Hector and Mike was a non-invasive--even friendly!--means of keeping me informed throughout the process. Following an enjoyable weekend with another set of wheels, my car was fully reset with a new tire, fresh fluids, and a deep cleaning. I noted that my spare tire and tool set were completely refurbished and reinstalled by service staff. Most amazing of all: because I have the tire and rim plan warranty, all this fine service cost me just $50! Thank you, Mini of Stevens Creek, for being there and taking such good care! _______________________ Nov 2021 Mini Coopers always catch my eye: such an attractive and compact car. I particularly liked the dark silver variety with black trim. How surprised I was, then, to find this same color combination on the lot of MINI of Stevens Creek! The basic Cooper model was in near-perfect condition with low mileage and leather interior. The service of staff members TJ and Mo has been as impressive as my find. When my "new" Mini manifested one unforeseen problem just two days after purchase, both staff members responded to my concern within an hour. They facilitated my experience through the extensive service department at MINI of Stevens Creek such that repairs were quickly completed. I couldn't be happier with my new car as well as the care and professionalism of TJ and Mo. I've got a new slogan for you guy: "cars with ease [e's] because we car[e]." :) Many thanks!

Love love our new all electric MINI. Seriously, this thing kicks *bleep*. So... much... *bleep* When we had a problem Mike Blair his team in the service department were awesome. They went above and beyond to help us out with our insurance company. Great communication and service.

ordered up a Mini Cooper SE, waited a few months, pickup and inspection went smoothly.

They made my vehicle purchase an easy process. Great customer service

Please give a copies of the signed document, thank you!

Friendly and kept me informed and engaged, good hospitality was appreciated!

Left car overnight but did not get washed, but maybe that is normal. When I purchased it came with tinted windows, was said would be added when I brought it in for service. I think the charge was $500. Tinted windows were not added when it was serviced.

Poorly run. I had the newest youngest guy there “helping” me and it showed. After driving up a second time to actually buy the car because they don't take credit, i requested a spare key to be made. It took 3 MONTHS of nagging them to finally “set up” an appointment and get a key made next door at stevens creek mercedes (which is 10x worse than mini btw). I asked for more details, a # to confirm the appointment, and at least a name of the mystery lady who “knows I'm coming”. After being ignored another week i tell him the day and Time (3pm) im planning the 1hr drive to get my key program. He confirms they know im coming. I get there and what do you know. They didnt know i was coming and only ever have techs that can do that from 7am-11am. Service was an F

Nice people work here

The service at Mini of Stevens Creek is always great. They took a look at my car in detail and even noticed that the chrome caps where starting to peel and offered to change them. Also, the waiting area is comfortable and has all the amenities; I have no problem waiting and working from there while my car is getting service.

My advisor Johny is great! He’s super helpful, responsive, and respectful!

Not happy with service

The worst customer service I ever had at any dealership. I bought Volkswagen from them with vehicle protection care package which includes oil and filter change after the advice of sales advisor, but whenever I have my service due, they take at least a month to arrange it and it happened twice with me that on first they will schedule my appointment and after driving 20 miles from my place to them, they let me know that they were not able to arrange filters for my car…not answering calls, long waiting period…too much dissatisfied

Looking forward to that test drive

The buying process was fast and without hassle both times. The only thing I wish I had was a handbook and an extra key. Service was easy as I purchased the service plan. The people were nice and friendly, which is why I decided to trade-in my MINI for a BMW at this dealer.

EXTREMELY slow service. I brought my Mini in to get the oil changed and the brake fluid changed and the customary inspection of the vehicle. I opted to wait in the lobby, and they were going to come out in 10 minutes to let me know how long it would be and double check what I needed them to do. After waiting around for 30 minutes, I went to the back to try to get that information to them because I had to get on a call in 10 minutes and I didn't want them to come interrupt the call. Four hours later they came out with the news that there were several things wrong that needed attention, and they were going to generate a quote for me for those items. An hour later I had to go into the back and stand there watching while they finally generated the quote and cashed me out for the oil change and brake fluid change because I had only 30 minutes to pick up my daughters from school. I stood there for 15 minutes while they generated the quote.

I really believe in giving fair reviews and regret to even give a one star rating!! I have a close love one I’ve watched endure stressful & unnecessary hardship from a recent purchase through this dealership. I have several family members whom are business owners as well as a background as a Service Writer in a dealership, a FIRM BELIEVER in customer service!! I’ve been in total shock from both sales & service. After investigating other RECENT reviews of similar experiences (YELP) it seems as if management neglects to put Customer Service as a priority. It’s very unfortunate during these troubling & challenging times to witness someone you care for, feel as if they got cheated out of what should have been an exciting & positive experience of purchasing a vehicle. Working hard to provide, & purchase a (SAFE) vehicle for you and your family and to just be dismissed as if your not worthy of customer service, it’s heartbreaking to see what’s transpired from this dealership. I would personally NOT trust going to this dealership by witnessing this unfortunate experience!! I LITERALLY SEEN WITH MY OWN EYES how NOT to treat customer and where this dealership could use management adjustments as well as better trained staff! This pandemic should not be an excuse to sacrifice your reputation or have poor quality in service. Good luck to those on their journey of purchasing a vehicle. It’s really a rewarding feeling when done correctly. Reminder customers are your bread & butter, without them businesses fold!!

Busy day, yet only 2 people in finances. After I bought a car I had to wait for almost 3 hours to get to the paperwork. Another issue - the car has a smell of gasoline inside, something they should have detected and fixed. People were nice and courteous there, it definitely helps,

Hector made sure to touch base with me after changing out my timing chain. The car runs great again and eased my anxiety.

Taylor, Sa'Qwaun, Mo, and Brandon were all very helpful, positive, and easy to work with in negotiating and finalizing the lease for our 2022 Mini Cooper S. On a day when cars were flying off the lot, Taylor somehow found us exactly the car we'd been hoping for (perfect color combo and package) and helped us get a great price. The deal we got at Stevens Creek saved us thousands compared to MINI of Marin or Concord. There's a reason these guys are the biggest Mini dealer in the bay. Thanks!

Outstanding and good business

Basically, it is very happy for the service except the waiting time on lobby get a little small long than agent mentioned.

Clean, friendly and professional. Management and team was very patient with all the questions I had about financing.

As usual, it was easy and pleasant to have my Mini Cooper serviced at this dealership

I ordered a specific color, wait for it for 3 months and when it arrived it was another color. They told me to take it or wait for another 4 months.

Was presented with a long collection of things I had to fix totally some $6500. Being a normal person and not a Mini auto expert I had no idea which ones were must do or just nice to have. And the service advisor could not put any context on it either. So I decided just fix about $2000 worth. Then the service magically agreed that the remaining $4500 can just wait. Came out of the whole experience uncertain/uncomfortable. Also, they only had a single driver for ride to home/work. So be prepared to wait or take an uber.

I loved the dealership and the car. Unlike some other dealership who are trying to exploit customers in this chip shortage time MINI of stevens creek was really helpful and courteous. I strongly recommend the dealership and the MINI COOPER SE (BEV). Its one sporty little car. For a city EV I think this is the best option.

Always great service at this location. Clean lobby, coffee, tea, comfortable seats, Several tv’s to watch. Great wi-fi

Poor approach. Tried to low-ball the price of my car. 55% of Kelley’s Blue Book. Love Minis but won’t come back. Time wasters.

Your automated scheduling system was out of service for the entire week and when calling the 650 number to schedule, your system could not transfer to the local dealership. How shoddy. Further, I had to go into your store to schedule the appointment. When repairs were made, your agent had to handwrite the repairs on the service order. Your facilities have not changed since the time I purchased the car. Appears you plan to close this dealer. Total unsatisfactory. I will make one additional service for my other Mini and then find another dealer not associated with AutoNation

Mini of Stevens Creek is one of the best customer service oriented dealers I’ve dealt with. Hector has always been quick and efficient. I’ve had quite a few cars the years from various makes and models,and its always cringe time dealing with service centers. Stevens Creek Mini is literally a pleasant interaction each time I’ve gone there for service….thumbs up👍!

very friendly and professional to provide suggestions during services.

Scheduling was same day for urgent issue. The scheduling person, the service rep (Hector) were friendly, efficient and effective. Regular and clear communication about status and costs.

i took my car in for an oil change, they provided great service

Hector is very patient and knowledgeable. He always find the best way for us to keep our car in good shape.

I went in after completing pw online, so I thought, only to find I had to start the process over again. Though, they were provided through email what my expectations and desires were, they proceeded to provide me with options outside of my range, which prolonged what could have been completed in 1/2 the time. What could have been done in 1 - 2 hours took 4 hours, mostly waiting around. Technology should be better utilized to be respectful of the customers' time, especially if they come in already with the plan of purchasing a particular vehicle. Other than that, the service was friendly and patient.

Would not recommend this place to my worst enemy … I have been given the run around for 10 months after I was told that I would receive a missing part to the car I bought (privacy rack) … staff were actually laughing at me when I was explaining the situation even though I was 100% correct recently i tried to schedule a service which was equally frustrating ….should have learnt my lesson I guess! Thanks to the team at mini they redeemed themselves one of the guys ordered my parcel rack and got it shipped to me thank you ! Also got my car serviced and overall a good experience

Harres was very helpful in making everything go smoothly. Thank you again for making the process simple and timely.

Belen Rodriguez did a great job explaining the process step by step. she was very helpful and attentive with my son and I. She made sure that we were comfortable and checked on us to see if I ad ant questions or needed anything while we waited. Great customer service!!

Everything has been great with MINI of Stevens Creek until my most recent service appointment. The service manager not going to mention who, told me my front break pads are crooked causing a dent in the rotors. That’s totally fine, if something is wrong with the car I’ll pay to fix it. All I wanted to know was what might cause this? And all he told me was this was a quite common thing. ??????? Ok, but that doesn’t answer my question. Then I looked at my service detailed report when I went home and saw a note saying there might’ve been a defect causing it. All I wanted was a clarification, and I wasn’t able to get one 😞 12/29 follow up— I received a call from the service team manager and he was able to clarify on my initial questions that weren’t answered. Understood that there are new team members on the team and they’re also in the learning process. Very appreciative of the speedy follow up. Thank you!

I bought a mini cooper from this dealer 6 years ago and it was a good experience. But, this time is horrible! The sales went away in the middle of purchasing paperwork without letting me know; so I kept waiting without knowing what was going on. I was told that the car will be filled with gas but it was empty when I got the car. I was not told how empty of the gas tank, I saw a bar with 1/8 level and thought I had 1/8 of a tank. Actually, it is totally empty. I would have seen a white bar if I got some gas left. It actually cannot run but I was not told! When I ready to leave with my car, I was given only one key. I said I should have two keys. Then, I was given a wrong key and I was asked to give it back when I was in the freeway. Where is the professionalism! I decided to go back to the dealership because I did not want to the sale person who gave me the wrong key in too much trouble. Absolutely a bad experience!

Horrible! I tried to buy a Mini SE 2dr hardtop electric. Put down my deposit in October, and ZERO, nothing, nada! I have a build code and a confirmation number, but no MINI being built. I'm done emailing and calling. This should be a really simple sale. You are cars sales people, correct? *Edit: Waiting on that phone call! I gave one star to a local business, and they contacted me and took care of it, and I updated that one star to five stars.

Terrible customer service. I ordered floor mats from the shop Mini site on 12/4 (they were supposed to arrive in 4-8 days) for an Xmas gift for my daughters recently purchased Mini and never got any confirmation when they’d be shipped after the money left my account. The email on the receipt doesn’t work, the help link online doesn’t work, the text feature for the dealership promised me twice someone would call me and nothing. No one answers the phone or returns calls in the parts department after calling everyday this week and leaving three voicemails. I even called sales to get someone on the phone and was told someone will call me. So far nada. I’m blown away how bad the service is. I feel like they took my money at this point .

Mike was super helpful

Very friendly people and notified me the production and delivery time periodically, very happy to purchase a car that with an amazing price. I highly recommend this dealership to people who are looking for a Mini :)

Steven was very helpful, efficient, and guided me along my process! Made everything super easy and I would definitely go back to him again.

I live out of state from Stevens Creek Mini. The sales staff I spoke with on the phone and via text were extremely knowledgeable and helpful. We purchased our first Mini from Stevens Creek in 2015. They were as nice and great to work then as they are now.

Alvin and Pedro made the whole transaction smooth! Will definitely consider buying my next vehicle with these guys! They made it their mission to beat my current appraisal and made every step of the process transparent. Honest working fellas at this dealer!

MINI service was excellent and finished the work on my car quickly! My service advisor, Aidan, provided great communication and updates when I consulted him with the work that needed to be done.

Ohh how the mighty have fallen. I used to have mad love for these folks, would regularly attend events organized by their (now former) workers bolstering the Mini-Nation, but no more because... Customer service is dead. At least it is here. I've been trying to give them money by utilizing their service dept, ordering parts for my car, etc and you literally can NOT get ahold of someone, anyone. No one will answer the phone no matter what dept you call. No matter how many times you try...no one will answer the phone. Can't schedule maintenance, can't order parts...can't...won't...don't Sadly this dealership no longer has the Mini Magic that has kept me in my little go-kart all these years.

Vey good and fast service! Thank You! Robert

Service took 2 weeks for a simple engine non-start issue. Poor communication including not calling back as promised, no service updates, and no technical details by service advisors. Manager (Mike) was very good, supportive, and knocked off some of the service cost to compensate for my carless holiday and frustrations with not being able to get a live person on the phone.

Overall it was a good experience buying a car at this dealership as the 2 salespeople who helped us were knowledgeable and courteous. However, the management kept insisting that we finance the car and gave spurious reasons why we had to finance even though from the outset we had stated that we want to make a cash purchase. As a result we had to sign many forms and spend a lot of extra time. In the end we were able to make a cash purchase. In all we spent 4 hours for something that could have been completed in half the time with much less hassle and back and forth.

I had to make several phone calls daily to be sure that progress was being made. Mostly nobody answered and I had to leave messages that also weren’t answered. To make matters worse they had never contacted my insurance which they told me they would do. So I did it and sent them all the information they needed. Adrian was completely unorganized. When it finally got fixed I arrived and they didn’t know if my insurance company was paying them directly or if I was supposed to pay them. I called my insurance company and they told me they were sending the check to me. I told them that the check was coming to me and I should pay the whole amount. They refused. I now have a check from my insurance company and came out on the positive. I’ll pay them when they figure it out. Maybe after they call me multiple times everyday and waste their time like they did mine. For the cherry on top when I arrived Adrian, being unorganized as usual, couldn’t find my car keys. I spent another 20 minutes watching him check around all the desks and lockers in the garage. I actually called my salesman and asked him what the car was worth. I’ve had it less than 6 months but would prefer to never work with them ever again.

The service was no hassle

Costumer service was pretty bad initially. I did a build and the sales rep did not inform me of a shortage with system parts which led to not getting the extended packages I wanted. I was dealing with a very inexperienced young man that was not helpful and neglected to return calls. After getting a run around, management finally got me into a car that I was looking for but it took some teeth pulling. The service department is below 1 star. Difficult to deal with, calls not returned and staff just basically seems lazy. I’ll have to deal with them throughout my warranty so hopefully they get an overhaul on management soon. Stop focusing on selling used cars and put your costumers first!

We've purchased other cars from this dealer in the past and been very pleased with the sales team. This time we couldn't believe it was the same dealer, from the first scheduled test drive appointment (to which the sales manager didn't even show, nor was there a promised vehicle to test drive), to never a single response to direct specific questions, voicemails or emails until the car was delivered. I had discussed with the sales manager and his team how frustrating their lack of communication and abysmal service was; I was given apologies but the utter lack of communication continued until I picked up the car. Absolutely abysmal service from the sales team.

Love them. They are always so courteous and nice.

Small inventory, employees are nice

The service was fine. But I have been waiting for my copy of the navigator booklet from Sharon Mamola. (I sent her $10-plus postage for mailing it to me. Maybe it is the system-wide delay in the U.S. Postal System. BTW, the YouTube address she gave me is incorrect.

Terrible, Terrible service. A complete joke of a dealership, everyone from the sales people to the management are incompetent. They sent my wife home with a partially glued front windshield, the fumes nearly made her sick. It has taken weeks to get the most simple issues fixed. Once they get your money they could care less. I don't recommend anyone shop here, it will only lead to frustration. None of the staff keep track of anything, so one person will tell you one thing, then a manager will tell you another. Everyone who works there should be ashamed of the abysmal service

We brought our MINI 8:30 in the morning for scheduled maintenance. I was told it will take about 3 hours. But I didn't receive any update and I had to call MINI for the status. Finally, I got a call at 5:50PM saying car is ready for pick up but it was just 10 minutes before dealership close. Also, after we pick up our MINI the following morning, we found the car was not reset properly and we still see maintenance reminder display on the meter console.

BUYERS BEWARE: We purchased a used Mazda from this dealership on 9/20. I wish we would have done a little more research before stepping foot in this place. The purchase of the vehicle came with a 5 day money back guarantee. On day 3 we started noticing the car making a weird noise when we would switch gears and press on the break. We immediately called the dealership to report these issues and were told we would get a call back. On day 4 we had not heard from anyone so we decided to just drive to the dealership and speak to someone in person. Since we didn't have an appointment, we were told that they would squeeze us in to take a look. At that time we mentioned the money back guarantee and we were thinking about returning the vehicle. Day 5: No calls or Updates, when we called ourselves to inquire they said they didn't have record of the vehicle, put me on hold for 20 mins just to come back and say they do have the car but that everyone from the service department had left for the day and they couldn't give us any information. When I persisted that we need more info I was hung up on. I called back and spoke to a gentleman and he stated he would be transferring me to a manager, guess where he transferred me to? A dealership in Las Vegas! I was extremely upset at that point. I immediately called back and spoke to someone again and they assured me that they would be calling us first thing in the morning with an update. Day 6: We get a call with them asking us to come in to the dealership, when we arrived the service agent told us he was new, and that he decided not to run a diagnostic because it would "cost you too much" and said he instead just replaced the battery. The sound on the car got progressively worse day after day, until we couldn't even switch the gears anymore. We got the car towed to a licensed mechanic who after being in the car for less than 2 minutes knew that there was a transmission issue. After running a diagnostic he came back and said that the entire transmission needed to be replaced. We were quoted $4000 for these repairs. That's half the cost of the whole car! He also found that some transmission repairs were done that was not reported to us at the time of purchase. We called the dealership today to let them know this and they stated they can't do anything because the car is a Mazda and they don't repair Mazdas. California has VERY strict consumer rights laws regarding the sell of used vehicles. We have already filed a complaint with BBB and are now gathering all of our documentation and phone call records in preparation for legal action. Please take my advice and take your business elsewhere!

Was happy during the purchase of my vehicle, but once I left the lot, all I hear are crickets when I reach out. I received a letter from the dealership stating that I need to have a VIN verification done before they can complete the title transfer. The paperwork says either come back to the lot (they are in San Jose, I am in Sacramento), probably not going to happen, or call this number ###-#### (recording states they are not accepting new transfers, or go to your nearest DMV. Ok, not a big deal, however I had to take time off work to go to the DVM to verify the VIN of a vehicle they had on the lot (why do they not have this info?), fine whatever, I get it done. Then I am supposed to call their title department to finish the transfer. I have reached out to the dealership Title department 3 times (no response back), the sales rep I dealt with replied he would forward my issues to the sales managers (no response back). The only one I can give a good review for is the sales person that I dealt with during the purchase of my car. Everyone else there has substandard customer service.

Parts department never answers the phone or replies to emails. I end up calling Eastbay Mini. They answer.

Extremely friendly & helpful. My husband & I worked with Luis to find the right Mini for us. He was so helpful & if he wasn’t sure he sought out the information for us to ensure we had the information we needed to make our final decision. Dusan was also extremely friendly & helpful. I can’t recommend Mini of Steven’s Creek more. We did not feel rushed or forced to make a purchase. This was my first experience working with a dealership & it was nothing like stories I’ve heard from friends & family.

Ther service department here is in complete disarray--it took 3 weeks to resolve the issues with my car, and at every turn, they failed to communicate or update me, I had to call multiple times a day to get answers, and information I requested about the history of my car's error system never came, in spite multiple requests.The person initially assigned to my was out sick for the first week, and no one informed me of this or responded to my voicemails because the number the Service desk defaults to is for someone who left months ago, and no one there knows how to access his voicemail. This continued the entire 3 weeks, in spite of me informing them of this issue multiple times. I would repeatedly get assurances of a status phone call that would never happen, etc. I feel I should point out that this isn't a review of the actual repair or the mechanics, since I didn't interact with them, but the service desk there is terribly managed, and obviously under-resourced by Auto Nation. It's been a steady decline since I first started going there a few years ago, after Mini of SF closed, and now that it's reopened, I'll definitely be going there moving forward.

Mini Coopers always catch my eye: such an attractive and compact car. I particularly liked the dark silver variety with black trim. How surprised I was, then, to find this same color combination on the lot of MINI of Stevens Creek! The basic Cooper model that I ended upon purchasing was in near-perfect condition with low mileage and leather interior. The service of staff members TJ and Mo has been as impressive as my find. When my "new" Mini manifested one unforeseen problem just two days after purchase, both staff members responded to my concern within an hour. They facilitated my experience through the extensive service department at MINI of Stevens Creek such that repairs were quickly completed. I couldn't be happier with my new car as well as the care and professionalism of TJ and Mo. I've got a new slogan for you guys: "cars with ease [e's] because we car[e]." :) Many thanks!

Been while since i stopped by the last time, as some of the reviewers said, it looks like something has been lost from the dealership. I visited for oil change and asked about one of the rear window that is stuck. They told me they would take a look at it for 200. When they got back to me after 2 hours, they told me the the SKU and cost of replacing it as well as those of another. It looked like they found everything I need through the free inspection and the notes on my invoice said they “confirmed” it’s broken (for the 200 bucks). I called them to see what value I was supposed to get from the money (for future reference), as the rep was not available, I left a voice mail. Haven’t heard yet. Also, the rep told me that an intake box snorkel was ripped and needed to be replaced. I asked what kind of parts it was, and he said “it’s a box”. I didn’t ask any further.

Customer service was a little bit poor today. Waited 3 hours to be shuttled home but then they forgot to bring me. After 4 hours, found out car was ready but my rep left so I had to find the paperwork myself....

Adrian was great and got my new tires and alignment done the next day. My mini is running great! Thanks for the fast and great service.

Easy process. Professional and friendly. Def buy from this place again

Kudos to my service advisor, Steven. He was great. Everything else about the service process was horrible. Making an appointment, long-wait after appointment time, lack of communication on car status, empty sales floor, empty shelves... It looks like this place is going out of business. I own 2 Mini's (one purchased here) and both have been serviced here for years. I don't know what has happened to this dealership, but it's falling apart. Hope they get their act together or they will lose a lot of business.

I would give zero star if there is an option. Don’t buy their service package! Whether your car get service is based on their subjective decision. When the brake light is on, they won’t change brake but change the sensor and make it less responsive.

Best car dealer ever. My second mini I’ve purchased from them. Very helpful. They were able to provide an electric mini on time and just what I wanted. Thanks!!

Forgot to apply coupon price; failed to replace wiper blades, as requested; and seemed impatient when responding to questions.

Very good and conscientious service.

This is my first mini after years of driving a BMW. While I love my little car, I deeply regret purchasing from Mini of Steven’s Creek. Every time I’ve had to bring my car in for service it’s a total ruckus. They’re majorly disorganized, overbooked, and desperately need a manager that knows how to lead a professional establishment.

Solid team at this dealership. Good car buying experience all around. Test drive, trade and finance was easy. And didn’t waste my entire day doing this. Thank you Mo and team!!! Job well done.

Just for diagnosing your car they wanted $200. And they only specialized in BMW Mini Cars.

Great info on trade ins and setting up a valuation appt. Needed more info on the car I would like to purchase

We purchased a car on June-2021 and four months later we still don't have the title of the car, our temporary plates are expiring and don't know what to do........We continually attempt to contact them but nobody helps. We contacted the Financial Director Dusan but with NO response. I believe he is screening calls because he doesn't call back and it's going on for months. I consider this to be very bad customer service

One single service rep on hand for a Saturday. Over-worked and limited to what he could promise. We arrived on time for our appt, and were told "2 hours wait." So we waited locally, returned just after 2 hours and the car had not been moved, nor was service even started. So we went home. All said, two hours, plus two transits, left us dismayed and a bit angry. Service advisor did his best, Mini of Stevens Creek didnt. The car was washed and presented nicely with a fresh scratch on the rear bumper...

The guys at Mini of Stevens Creek were great! My daughter was on the lookout for a specific vehicle that isn't the easiest to find in the current used auto market. We were able to reserve the vehicle and make an appointment to come check it out without fear it would sell before we got there. The car was in great condition, just as advertised and the guys got us in and out as fast as they could, which after a 5 hour drive that was only supposed to be 3 1/2, we greatly appreciated! Special shout out to Alvin! He was amazing from start to finish! Thank you, Alvin and everyone else at MINI of Stevens Creek! Update—Had a couple issues after the sale that knocked my review down 2 stars. 1. The check was not endorsed correctly from the dealer, resulting in a letter from my bank stating this needed to be corrected or the loan wouldn’t be funded. I called the dealership, left a couple messages, only to never have my call returned. They must have fixed it on their end, because a week later the bank let me know the loan paperwork was finally complete. While I appreciate them correcting their error, a call back would have been nice. 2. The A/C went completely out and needed a full replacement. Called the dealer to ask if this is something they check in their presale inspection, because at the dealership when buying the car, I noticed the air wasn’t working well. The salesman assured me it was because we were just sitting in idle and it gets better when driving, which it did, but never great. 2 weeks later the A/C went out completely, and was a very expensive fix. Again, my calls, email, and messages left for the salesman at the dealership went unanswered and unreturned. I was initially impressed with the team at Stevens Creek Mini, but the treatment after sale has been nothing short of disappointing.

As a new customer to Mini, the Service Advisor and tech seamed knowledgeable and friendly. They had a serious staffing shortage which made wait times a little bit longer than normal.

Needs customer service orientation.

respond immediately, answered and helped me

The service itself is great. I only wish Mini had a service department on the San Mateo Peninsula, so I didn't have to drive an hour+ to get my car serviced. I had to wait for my service (2.5 hours) because Mini of Stevens Creek is too far away from my work/home to shuttle me. And as far as I know, a loaner vehicle was not an option for the afternoon. I had to take the afternoon off of work to get my car serviced, which was difficult.

Thanks to the service team at Stevens creek. I always get treated right by hector !

AutoNation/Mini of Stevens Creek earned 5 star review after the efforts of the general manager, sales manager, and service manager. Parts shortages combined with a fickle labor pool are wreaking havoc in various industries. The auto industry is no exception as we attempt to move back to normalicy or a new normal after COVID-19. When Mini of Stevens Creek/AutoNation became aware of my service department experience, the general manager, sales manager, and service manager promptly reached out to me via telephone and e-mail to let me know they were looking into what happened with the lack of communication and what they could do to make sure this was not my lasting impression of their dealership. Findings? Staffing and industry issues had led to miscommunication on whether updates had been provided to me. So basically we had a perfectly serviced vehicle waiting for its new owner and upper managment not aware their staff did not follow-up with the customer. The general manager and service manager offered to return the vehicle immediately as-is but said if given a few more days, they would like to perform my already planned minor upholstery work at their cost. I received the vehicle back days later, highly detailed and tuned up. I am thankful for the response from the AutoNation's management team (Casey, Trent, and Harres) in getting this vehicle to me and making this into a positive experience. And I advise perspective buyers not to let industry delays and labor shortages sour you on getting a vehicle. A little patience and persistent communication as we get back to normal. I am enjoying my new vehicle.

Good people here.

I bought a car from Mini of Stevens Creek and financed it through Capital One. Now I have been trying to register this car for over 3 months, but it appears that the dealer has never transferred the title to the bank/lienholder. Obviously, the DMV does not let me register this car when the ownership isn't clear. In the end, the bank has to provide the title with the lienholder information, but they cannot do that when this dealership is not sending it. I keep escalating the situation with Capital One, but the dealership is just ignoring their call. The bank actually reached out to me to help with getting in touch with the dealer. Whenever I try to call, they promise to call back (never happens) or tell me that according to their records, everything is fine (obviously, it is not, and they have yet failed to provide a tracking number for the title to the bank). Stay away from these people!

I always have great service here. It’s just one more reason to own a Mini.

Many thanks to Pedro ,Alvin and all the staffs who made my day, we had a great experience purchasing the very first mini. Thank you again for going above and beyond!

I recently purchased my dream car MINI clubman at Steven Creek MINI, their service is wonderful! They follow the protocol during this special time. Shout out to my salesman TJ!

I brought my car to Stevens Creek Mini for an electronic problem. They said the battery was dead and I needed to replace it. I did, everything seemed fine. When I got home, I realized the trunk couldn't open. I called back and the advisor apologized and asked me to bring it back at my earliest convenience. Since I live in a different area, It took me 45 mins to drive to the shop. After 15 mins they said they didn't have time to exam the issue and asked me to make an appointment to drop it off again. So, I left with disappointment. Finally, I was able to make an appointment a few weeks later. They examined the problem and told me it has something to do with the circuit board and I needed to leave the car for a few days as they had to order it. I was ok with that. One day when I had to have someone sit at the back, I realized they forgot to put back the belt buckles on the back seat. Now we have a serious safety issue. Every time I go there, I have to spend an hour and half back & forth. It's totally waste of time. The sloppiness of the work is not acceptable and totally unprofessional. Unfortunately, this is the closest shop from where I live, I will definitely not recommend this shop if I have other choices.

I own a 2021 Mini cooper convertible. I Came at 7 Am yesterday with "check engine" light on. Couldn't schedule because everything is full till October 4. I talked to Carlos, although he was busy he was doing everything he could to help, he stopped what he was doing and came to see the problem.He was most courteous and helpful. so although I was waiting 4 hours, the problem was solved, and the experience was good. Thank you Carlos.

Such a great experience with the service team here. They go far beyond their needs to make sure your vehicle is in top performance. I will continue to use them as everyone is very helpful.

Of what had been a great experience thus far, I was let down by a recent visit. I had a nail in the right front tire and needed to be looked into. When I brought it to their attention that we had bought “Tire and Wheel” warranty that should help defer some of the cost of repair, I was told that “they cannot see anything like that in their computer”. I bought the car three years ago and wasn’t sure. I went home and dig through the pile of documents and voila found the agreement. When I called back, I told them that I have the agreement, would they fix it ? I was met with a similar response on the phone”we don’t have any record of the warranty”. I then emailed them the document as proof ( in this day and age, having to do that was disappointing). Finally, they agreed to fix one tire. When I bought the car, I was told the typical sales pitch “we will cover the ties and wheels for 5 years without revealing the fine print. The tire warranty only covers repairs. Guess what- most places e.g. American tire repair everything for free if bought from them. In summary, 1. Disappointed that a dealership as large as them, do not have a mechanism to store warranty documents that are sold by them. They are expected customers to hold onto them for 5-6 years in Silicon Valley. 2. I recommend that you do not buy the “tire and wheel” warranty because it means nothing. 3. Lack of clear communication. 4. Their prices as expected are 30% more than competition. Clearly the customer service doesn’t justify the higher price. In the end, I paid out of pocket for all the tires.. at a different store.

Very great customer services from Pedro, Brandon and Mo. They truly went above and beyond to help me get the Mini SE. I live out of town (3 hours away) they worked really hard to make sure I got approved and with a great interest rate.

I had a great experience at Mini of Steven’s Creek! Anthony was absolutely amazing. I brought in my 2008 Mini Cooper because the airbag light came on. The price to fix it was about $2,000. I appreciate Anthony being honest with me and saying it wasn’t worth it for how old my car is. The team really took my specific situation into context and I felt very valued as a customer. I enjoyed the staff here they were all very friendly and would definitely go back!

All around great service starting from the managers, salesman, the service department, and collision guys. Always professional and helpful! I highly recommend Steven Creek Mini

Mo was very helpful in making the buying process easy and painless. I worked with Mo over the phone, email and text to find me the vehicle I wanted. I highly recommend using Mo as your salesperson.

They did what I requested them to do, albeit not as quickly as it could have been done, but they had very valid reason for the delay

Relaxed fun place to shop. Can’t go wrong with a MINI.

My experience was overall average I appreciated the customer service reps~

Bryan is a great service advisor. My service was performed on the timeline I requested and my car was cleaned with care, not one of those bad wash jobs.

I love my MINI. The personal service from Travis is awesome. Mini of Stevens Creek delivers—-sales, service, personal contact and in-time delivery when you expect your vehicle The service department is the best—-even better than my second vehicle from another AutoNation dealer. Thanks Travis for always delivering terrific service.

1 star for the person who helped me. He was nice and trying really hard. 2 star for the clean condition of the car and final service received Negative 2 stars for: time it took to get the car back. Appointment was 10:20 am, I even arrived earlier to make sure I was on time. Time I was checked out and in my car 1:50 pm... I know because texted the husband. That's more 3.5 hours of waiting and not acceptable. I asked for a shuttle, granted someone called in sick but the dealership should have provided an alternative (hire Ueber or reimburse client for cost). 2.5hrs to 3 hrs is what I was told. 3.5 hrs having to wait in the lobby or otherwise not acceptable. Also this isn't first time it's taking so long.

Have been a client, for the past 5 yrs. Service Advisor Hector is the best. He’s informative, efficient and is a professional at his job. Always given me top notch service.

This is a surprisingly difficult purchase. I am still in a three-week process trying to purchase a vehicle in cash from Mini of Stevens Creek. Going through Cars.com, they did not receive my request for information so I called them. I got bounced around several sales agents. This took about a week. I finally got a proposal and about two days later I offered to purchase the vehicle in cash. They had me fill in a credit application nonetheless, claiming it is a required point of reference. I was told their finance department will contact me. After several days I called again asking for an update. One of the sales reps told me the finance department will mail me some contracts several days ago. I have not yet received the documents. Wish me luck.

Service was done efficiently, no problem encountered . Sales staff was another matter.

Took my wife's car in for service, the adviser was friendly, very helpful and answered all my questions. The service on the car was done well before the estimated time. Very pleased.

Sticker shock at price of replacing O2 sensor. But overall great service. Very grateful that the work was done in one day?a short Saturday at that. We live in the Central Valley so appreciate your meeting the promised deadline. TJ was great?attentive, clear, sympathetic, and accessible. Good use of text first, then phone if necessary. Glad yours is a union shop!

Bryan, my excellent Service Person, was Great! My car repair had lots of parts complications (the radiator had to be ordered from Germany and the first one arrived destroyed! and needed to be reordered) and several other parts needed to be repaired/replaced since my car is so old. But, Bryan was in frequent communication with me every step of the way. He is an asset to Stevens Creek Mini.

Long wait for the vehicle to be completed. No loaner car available

Great customer service and good deals

Outstanding, given a loaner for the week. No inconvenience at all

Went early in the morning was greeted ask to wait only took 5min. an service came then the repair only took 3hours I was happy because my car was running fine and they washed my car also

Staff was very professional and helpful. It took more time than I was expecting even though I paid cash for the vehicle.

I went there in Feb for the first time and Alvin was helping me until very late at night. Since I was leasing another car so I was not rush on deciding my next car. But Alvin really helped me pay attention on deals/ offers base on my needs the whole time and I was lucky to get the car I want in the end... which is few days ago in April. I’m very appreciate Mini of Stevens and Alvin who helped me with everything they could! A big thank you! Good job guys 👏

Won deregulation service sales and service department. Above average costumer care, absolutely recommend them.

The entire service process at Mini Stevens Creek was great! I sincerely appreciate the general customer service and notice of needed car service. I’ve had other service experiences at different dealers where everything felt rushed and impersonal. Not the case here! My service Representative Travis Bauer- the Best ever! So amazing how he is able to clearly and concisely communicate and explain things in an easy to understand way. Given all of the car techno jargon- he was able to explain in complete lay persons terms to the point where I could understand and share the info. with my partner! He’s very professional and personable- went above and beyond which seems like his normal standard!

The entire service process at Mini Stevens Creek was great! I sincerely appreciate the general customer service and notice of needed car service. I?ve had other service experiences at different dealers where everything felt rushed and impersonal. Not the case here! My service Representative Travis Bauer- the Best ever! So amazing how he is able to clearly and concisely communicate and explain things in an easy to understand way. Given all of the car techno jargon- he was able to explain in complete lay persons terms to the point where I could understand and share the info. with my partner! He?s very professional and personable- went above and beyond which seems like his normal standard!

Car service was great! I waited for my car and it was completed by the time I requested, and they were very helpful with questions I had. Thank you!

Their customer service & Service departments are the BEST!

Consistently good service advisors, quality work, pleasant waiting area and complimentary car washes

The guy was nice and explained what my car needed. Overall the service was better than last year.

Travis Bauer gave exceptional customer service!! 5 stars!!

Service was just ok. I made appt and could not get price how much repair was going to because no one was avaliable to tell me. I found out when I got there yet no car was open for me to drive while the repair was being done. After repair there was a other issue and was not offered to fix while I was there. Repair was for wiper reservoir which was leaking. I still have leak because pump needs to be replaced and is leaking so still have a leak. Now I have to find time to go back and for pump. I also did not receive my military discount. The rep was not friendly at ist and though he did not go out of his way to help the problem. I may not return my mini there for service. My number is not listed right in system and asked for it to be changed but no one corrected it. My email is correct though for further questions.

Johnny the service technician was great! He was able to fix the issue that they hadn't been able to fix on my last 2 visits. Unfortunately, the gentleman I was working with (not Johnny) never called me when my car was ready and I had to track someone down at 7:15pm to find out what was going on with my car. Since they were closed by then, my car had to sit overnight, I was not planning on that and had to take extra time off of work to pick it up the next day as I hadn't planned on it being there 24 hours. Turns out, they were done with my car by 2pm the previous day. Not cool at all.

Johnny the service technician was great! He was able to fix the issue that they hadn't been able to fix on my last 2 visits. Unfortunately, the gentleman I was working with (not Johnny) never called me when my car was ready and I had to track someone down at 7:15pm to find out what was going on with my car. Since they were closed by then, my car had to sit overnight, I was not planning on that and had to take extra time off of work to pick it up the next day as I hadn't planned on it being there 24 hours. Turns out, they were done with my car by 2pm the previous day. Not cool at all.

The service team, particularly Hector consistently provides stellar service and the work performed by the technicians is always done right!

Did my all shopping & purchasing online they delivered the car to my home and completed the purchase paperwork on my deck in the Redwoods. They went over the Mini Clubman S on my parking pad here at home, nice people, great experience. Start to finish this was the easiest car purchase I have had in my 66 years.

Great customer service. Spanish speaking personnel was wonderful!! They made the process very smooth a couple of days ago when I traded in and bought my new car

I worked with Vincent and Joseph when I was looking for a car. They let me test drive 3 cars and answered all my questions respectfully. I eventually ended up buying the 2013 Audi TT. However, the center light break was malfunctioning, so I asked the manager if he would be willing to replace the center light break if I bought the car. He promised to change the light in two weeks, and somebody will be calling me after the part arrives from the company where he ordered it. I bought the car in February 23. I called back in March 25 and I was informed that the manager will call me back. As of today, March 27, 2021, the manager has not called me back and I am stuck with a car with malfuctioning center break light,

Just got a 2021 1499GT for my son, initial inquiry for a quote was already the best compared to another dealership in the SF Bay Area. At the end, the other dealership matched the price but why didn't they offer the same at the beginning? Stevens Creek, had a few extra options and they basically hooked it up free, fantastic deal. Also, their front bumper didn't have drilled holes for license plate, don't want that, rather do the tow hook to the side, so hard to make a hole in the car, ouch! Thank you to Vince and Joe, cool guys that don't play around, whatever you need, they can make it happen. I had many requests and kinda picky on some things, they weren't phased, and they were like I gotchu. Nick/Bahman in finance gave us a great deal on the Appearance Protection to keep the car fresh in the years to come. Totally satisfied,

Amazing as usual! Great customer service and very easy to work with. I will definitely be back!

Amazing as usual! Great customer service and very easy to work with. I will definitely be back!

Once T the dealer, I was informed well about the service and the shuttle.

Everything was fine at the dealer. The only thing I had problem with was when I me my appointment, I was not asked what will be doing when I get there. Will I stay or leave. Would I need a shouttle and if so, what distance was available.

My service advisor was so nice 👍 and the service was good ! Thank you TJ 🙏😊👏

Mini on Stevens Creek serviced my car plenty of times. No complaints. I get updates before and after repairs, and any other issues along the way. Most of the time, my car is finished before the end of the day.

Outstanding service and follow-up completed on my Mini Countryman.

Excellent experience ?they always take excellent care of my car.

Friendly service. Drove right up and the entire appointment was easy.

Total time of service ended up what was quoted. Found out more services were needed than expected but were all covered. My car got an exterior wash and tire shine. Overall excellent service.

Hector was my service rep. He is awesome! He was able to secure me a loaner and get me on my way.

Stay away from this place! Came in for maintenance, oil change, and a leak from the sunroof drain tube. They did all of that and fixed the leak saying that they did not find any leak at all. Which is weird because before taking it to the shop I poured an entire bottle of water on the groove of my sunroof and it was definitely leaking. But whatever. It was magically "fixed". Thanks! And then this service guy tells me, oh we saw that the transmission coolant is leaking and it's gonna cost me 1400 to get it fixed! Lies!!! I asked how does this happen? He couldn't answer, cause this rarely gets broken!!! Before coming there we checked every nook and cranny of that car and nothing was leaking aside from the sunroof! You guys are making bogus repairs that are not cheap at all! Me and my husband went and picked up the car and checked where the supposed leak was and there was nothing! The assistant manager tried to point it out to my husband and then tried to confuse him by pointing to another part! Crazy! How do you guys sleep at night?!? Taking everyone's hard earned money like that! You guys are thugs! And we are in the middle of a pandemic and everyone's budget is tight! I was a loyal customer but I'm never coming back after this nonsense! Do yourself a favor and go somewhere else after your warranty is done!

Bryan was great. Attentive and listened/acknowledged my concerns. I appreciate the coffee corner very very much!!

They made my buying process smooth and easy! I bought a car for my mom. They let me take the car to my mom to see if she liked it. And, She loves it!

Very easy process to get the car I?ve wanted. The salesperson Brandonm was easy to work with and I changed the original vehicle for one that had more options and received a good price.

I was very happy with the service and repairs to my car I would especially like to thank Travis for all his help with getting my car repaired with out Travis I don?t think I would?ve gotten my car repaired that day

Vincent was great to work with! Love my new countryman. Thanks!

If you go to this dealership make sure you have more than a few hours to spare. I had an appointment and still waited over three hours to see the finance person, who then rushed me through the process, explained NOTHING to me, and was boarder line rude in correspondences afterwards when I needed to have things explained to me. I knew the car I wanted going into it so the sales person didn’t have to really “sell” me anything, but showing me I they options, maybe going over potential extras I could add to my car, and good old fashioned customer service would’ve been nice. I got the impression he was very new and didn’t know anything about the cars other than what was printed on the sticker. I literally sat in a chair at an empty desk fir 2.5 hours with not one single person asking me if I needed anything (even pointing out the coffee area would’ve been nice). I’m about to spend a whole lotta money on one of your cars ya’d think I get a little more “service” from the people sitting around doing nothing in the dealership. Also, if you’re concerned about COVID, double up on your mask and don’t touch anything! The office I went into after 5 or six people were in there was never sanitized between clients and didn’t notice any kind of “safety” protocols while I was there. The finance person’s office was a sty and grimey. I literally used my own sanitizer to wipe of the surface of the desk where I was I sitting. So gross and scary!!

Mini of stevens creek sucks big time. I brought my mini for yearly maintenance as I’ve bought six year maintenance service when I purchased the car. I’ve always brought it this time of the year for the past five years. Two days ago, I brought it and was called later and told I’m off the warranty period by 20 days. It was prepaid so I don’t get why they denied the service I already pre purchased. Such a dishonest company and doesn’t deserve anyone’s hard earned money. I Am a frontline healthcare worker. Covid is on a surge right now. Bringing a car for maintenance right now is not my priority. Serving people is, and saving lives is. having explained my situation, mini of Stevens creek didn’t care at all, same with mini USA whom I called. All of us health care workers are working hard to take care of people, it’s sad no one takes care of us and instead takes advantage of our situation. Mini, you will get what is due to you! I hope nobody else get this horrible treatment I received from your company. I have never received this bad treatment from Mercedes Benz, now I know who my friends are!!! Not Mini Cooper , not BMW, not any of its affiliates never again!!!

Yes maybe. Took it for a scheduled service. Yes oil change was done, but they didn't clear the service light on the car. Had to clear it myself. Good thing I have code reader from having my BMW. It's the little things.

Very professional service time. Work was completed quickly and COVID protocols were in place which made the experience very comfortable.

I was at the service department the other day to get my door fixed and the person that helped me was Travis. He told me what was wrong with the door and how long it would take to fix the car. I waited at least and hour for them to fix it. Travis was thorough with the explanation of the matter. He also checked if my car was still under warranty.Overall it was a good experience especially when the waiting room has coffee and tea for refreshments.

My advisor was helpful. Explained everything. Got my repair for free. This is my 2nd mini and won?t be my last . They have good warranties. I?ve had my car for 9 years and this repair was still under warranty. Super nice facility, makes the time waiting fly by. Thank you!

The team at Mini of Steven Creek were enthusiastic, friendly and extremely professional. They treated my Mini and me with the upmost care and respect. I left feeling confident that my new Cooper was perfectly tuned and ready to roll. Thank you Mini of Stevens Creek for treating my car with such care and respect. You won my vote. Keep up the great work.

I took my BMW X5 2017 in for routine oil service AND all I can say is EXCELLENT customer service. I was treated like I was the CEO of BMW. Yes, I had the usual negative attitude of all car dealers, but this one stood out and they were fair. I did the cost analysis ( time is worth money) and doing it myself or by possibly an untrained mechanic, cost wise, they made it easy for me to bring in the car for the oil change. I will be a repeat customer.

Travis and guys, did a great job for my Mini! Really appreciate effectiveness and courtesy :-)

Emailed several local dealers for price inquiry for a 2 door mini cooper hardtop, specifically requesting email/text reply. Most dealers called me immediately but Luis emailed me to introduce himself. He was very straight forward and provided highly competitive prices on several cars and I was able to make a decision quickly without a long drawn out negotiation. Went to the dealer a couple of days later to complete the paperwork and buy the car. Very painless process, highly recommended.

I've been a customer for many years. Their reliable and accommodating staff and service providers are amazing.

Excellent use of technology (texting) by my Service Representative to effectively keep me informed from start to finish. Bravo for helping me to save money on repairs. Techs and services folks gave my mini some TLC.

Last December 19, I was at dealer for my service. I was comfortable because the staff are polite one person is Taylor (TJ). Good service Happy Hollidays ??

Best service department I have ever dealt with. Service rep. Brian was great and explained the issues with my car. I would recommend this dealership to anyone owning a Mini Cooper

Spending $1600 on repairs that did not solve issue with my vehicle tends to be extremely frustrating. I expressed my displeasure of the results and left it there. I will admit that the staff is very friendly and I believe they have good intent. It's difficult for me to give stellar reviews when I spent a large sum of money and am pretty much back where I started.

It took a long time to process purchase and asked for an additional papers 1 day after the purchase.

Courteous and efficient personnel.

From purchase through my first service appointment with Hector, these guys are straight up honest and reliable. I will buy and get service from them again!

I went in for an oil change and walked out with a new MINI! This is my 2nd MINI purchased from Stevens Creek MINI. Their service dept. is always efficient and courteous. Joesph Lara and Nick who helped me with this recent purchase, just like the 1st time, made the process fast and easy. Thank you MINI for the great product and thank you Stevens Creek MINI for having top notch service!!!!

Had a great experience working with the salesman Joseph in Steven’s Creek for a Mini Countryman. He was upfront about their inventory and worked with me to get the car I wanted.

Staff very helpful, professional and patient. Excellent cars too!

Johanna was very enjoyable to work with for finding the mini i wanted. She was very helpful with answering my questions, as well as searching for any car that matched my strict requirements on car play integration, which seemed to be a rare feature on minis. She was very patient and gave me the time I needed to consider my options, as she was giving me a new suggestion of leasing a mini rather than buying, which wasn’t an option I was considering. She also found a color of mini that I was not considering either, nor thought of, but after inviting me to test drive it, I was wowed by the interior she chose and the color of the exterior. Her nudges towards these offers had no feeling of being forced, and I ended up being a very happy customer, finding things that I haven’t even considered. This was overall a very good first experience and first impression of a car dealer, and am looking forward to working with other car dealers for any future car purchases.

Spectacular. Customer service!! They were extremely patient and no problem answering the many many questions I had !

Had a great experience leasing a 2020 Mini Countryman. Alvin, Mo, Vincent, and Feb were all fabulous. They were very helpful. I would recommend them anytime.

Travis Bauer was very helpful and took the time to answer my questions and explain things. It was a very busy day at Mini of Stevens Creek yet Travis made sure my car was serviced as requested.

Just had service done. Great work. Keep it up. Everyone followed Covid protocol.

I took my vehicle into the dealership for routine maintenance, since I purchased it with my car. I have the engine light coming on intermittently and have spoke with the service advisor about it. He stated nothing in the history but I told him that I brought it in for repairs once already for the same issue. They still can not find anything wrong. Bummer. Anyways, it appears that we they did a good job, except for when they cleaned the car, the window were left with a filmy residue that of soap. I really wish these higher end dealers would at least clean the windows inside and out. my pet peeve. Since it is the only dealer in the area, I have no other choice.

Love looking @ the new Mini Coopers specially the New GP

Travis was great helping me! It was a bit of a wait but he came thru for me for an issue I was recently there for. Thanks TRAVIS!!!!

Service is very good & friendly .

Oscar provided excellent service! He was friendly, professional, and helpful.

Bahman was very professional in the initial signing of the contract and after I had a problem with the Jeep he was amazing alway In contact , emails, phone calls always.. He’s was awesome. The service department was as fun to work with as well. The whole team was great. Thank you all for making my purchase awesome.

Overall very happy with the customer service! I needed an oil change and had concerns about a clacking sound in the vent. Other then this, Bryan was very helpful in dealing with this problem.

8 am appointment; maintenance and repairs including brake pads were handled in approximately 2 hours. Comfortable place in the dealership was available to wait with a warm beverage while my car was serviced. Thank you!

This is the second Mini Cooper that I've bought from them, excellent parts department, excellent sales team and excellent services team too. The sales and service team will bend over backwards to help and assist you. They'll be honest with you about cost of your car and upfront about work that needs to be done.😍

Awesome service. My service advisor is so great.

Excellent customer service, as always. My only gripe is that, even though I have a scheduled drop off appointment time, I usually end up sitting in the lounge 30 minutes or so waiting for the service rep to call my name. Just don’t get it. Once they get to me the service is great.

I enjoy driving MINI CLUBMAN. Easy, stable, powerful, elegant, yet practical. Recently, its battery died. MINI of Stevens Creek provided us with excellent, professional service. They're customer oriented and provide thorough prompt service. Thank you MINI of Stevens Creek!

No pressure sales - excellent experience. Great car

Excellent experience with buying my Mini Copper! I pressure sales

Awesome costumer service!

I ordered the Mini Cooper . It seems like no one inspect the car prior to release. I was told that it needs the software update. So, this will be the first issue and long trip to dealership. I hope it would be the last too

good experience for buying car. The sales team is very helpful.

My salesman was nice and he was cool. But the man who is in charge of financing did a horrible job. When I was there, I explained and did everything I needed to, and I told him to ensure me that I was approved by the bank and everything would be good for me to go. He did that, but he was wrong. Once I turned my paystubs in, he was calling every other day because the bank needed something different. That worried me because I did not know if I would be able to keep the car or not, but I told him to make sure everything was good to go before he handed me the keys to a car that was said to be mine. He was more worried about the commission he would get from the sell than anything.

I got the car I wanted, so I did not need to be sold into it. The salesperson was like any other car salesperson, providing me the information I required in terms of pricing and interested in getting me to close the deal. Didn't offer to show me the car or explain anything about it. It was purely a transaction. That is the benefit of working with this brand I guess. Mini USA offers financing plans that are not offered through AutoNation. The salesperson could have been more upfront with that information, instead of repeatedly ignoring my question about a specific option. I was offered, as usual, the different options of prepaid services and insurances that dealers carry, which made the sales process a bit tedious and longer than ideal. A minor detail came up with one of the light frames and needed to be replaced. I emailed and texted the salesperson who sold me the car but never heard back from him. I ended up calling the dealer service department and got it fixed under warranty the day after, in about 45 min. The facilities are clean and nice, and the location is easy to get to. They also have the advantage of a limited number of dealers in the area, so for someone in the South Bay, this is the only Mini dealer (that I could recommend) in about 50 miles around. The car is new, so no experience to report about the service experience yet.

Pleasant expensive. Oscar very helpful and knowledgeable

I always love coming here! I worked with Hector and he kept me informed on everything that was going on with my car, which services were and were not necessary, how much everything would cost, and how long I would wait. He was very knowledgeable and friendly and the waiting area facility is always a comfortable place to be.

Overall experience from the purchase to the service is A . Always been taken care of in a timely manner. Looking forward to coming by the next time.

Awesome first service / customer service experience.

Travis helped facilitate my service, and was great - I enjoyed having the text message updates (I dropped my car off rather than waiting), and the timing on everything worked out well, thanks to the communication. I appreciated everything going so smoothly.

Excelent customer service, courtesy, communication,..spotless waiting lobby,...

Excellent service, everyone there was nice and helpful. Travis was awesome he didn’t hard sell us on additional services and was honest on the time frame to have those other items taken care of.

First time buyer. Process went smooth. Time will tell with the car. Only been a few days, so far the Mini Cooper SE is great.

I purchased my vehicle here and continued using their service department long after my warranty expired. The once-buoyant Mini culture they purveyed so well is apparently sinking. They lazily mishandled my last visit; I drove off the lot several hundred dollars lighter with the main issue still unresolved. I would've gladly paid more to be fully taken care of. A call to the service department manager was left unreturned. They solicited this review via email.

TY FOR THE SERVICE AND KEEP UP THE GOOD WORK.

Unorganized service department. They used to be great.

I took my car in for oil change services. Worked with Travis, who was great! He was professional, courteous, and prompt with his updates. He was mindful of my circumstances and made me feel heard.

I recently purchased a Countryman and Luis on the sales team and Nick on the finance team were terrific. The customer service has always been great here. This is my second purchase from this dealership.

Oscar Lopez, who was my maintenance rep was extremely helpful and friendly. He clearly explained the items that needed Repair. The whole service department was very cordial and friendly.

My wife and I drove from Chico to MINI of Stevens Creek to test drive a particular MINI that only they had in stock. It could have been a long drive for a horrible experience, but it wasn't. The sales and finance staff were helpful and attentive. No hard sell. I will be taking my MINI to a closer dealership for service, but if Stevens Creek was my local dealership, I would have no problem keeping my business there.

Vincent Simpson was extremely polite and helpful from my phone call to the delivery of the car to my home.

Easy service Maintenance check up. Travis is super helpful! Love seeing all the other MINIs!

I have a 2016 Countryman and have taken her to Stevenson Creek for all check ups. I can say in the past I haven?t been thrilled, Brian was awesome on this visit. Timing was perfect for the climate we are in now!

Always efficient, polite and quick. I wouldn’t take my Mini anywhere else.

Robert from service was outstanding as well as Johanna in sales! Both were exceptional! Other dealers are closer to where I reside, but I choose to come to Stevens Creek for their fabulous service!

Service excellent!! Employees wonderful!!

Travis was wonderful. He explained clearly what my Mini needed for it's maintenance service. He was knowledgeable and extremely nice. My car was back to me pretty quickly and I was on my way home.

Couple months ago I purchased my first MINI, overall the best experience, sales department were in constant communication even until my first service appointment (today) but they made sure I was happy with my MINI, finance was a smooth transaction and service today was very attentive, went over all the information with me. I was there for an hour and a half max and they even washed my car! Thank you so much MINI of Stevens Creek!!! Motor on!

Hassle free, and exceeded value expectation. Great walkthrough of everything. 5***** experience

Very good service from Travis at the service department. Explained everything in details and help me out in every way possible.

I had a excellent experience with the automotive department. Because of the lock down they picked up my mini and returned. It. Everything about the service was perfect.

The team was great, knowledgeable and easy to work with all the way around

They care about their customers. They have sales on some of their customers. They try to finish the service is by the end of the day.

This review is long overdue. I took my MINI Cooper Hardtop S in for some warranty work a couple months ago and what started as a pretty negative experience to say the least ended up being one of the best customer service experiences I’ve had in a very long time. Thank you Trent Davlantis a thousand times! Thank you for being “customer centric” and quality focused. Most of all thank you for listening, taking action and making things right. I highly recommend MINI of Stevens Creek for anything and everything MINI related, ask for Trent!

My minor concern is the service mileage was not reset due to the microfilter that is still clean today, so I may have to come back sooner than the next oil change

Extremely dissatisfied with the level of costumer care.. Not only did it take 2 hours for the service rep to ( call ) and tell us that the battery needed replacement which was why we were there for . Arrived at 11:30 and we didn't leave until almost 3pm. Not once did he give us an update. Once the car was finally ready the service rep failed to go over the diagnostic report with us . So once we got home , their was things detected that could have been taken care of their and then ..

Today saw the completion of my 30,000 mi. service. Oscar Lopez, my technician, has been very supportive and professional in this process. I feel confident trusting his expertise. I would recommend him to anyone.

Good, fast service and nice people. Know what they are doing.

Travis is a pro -- he takes care of me and Mini Cooper every time I come in.

Robert is wonderful and helped with every little detail throughout the service process.

Great experience didn’t wait very long and was able to do some work while I waited . Car was nice and clean inside and out when I got back in . Service person was excellent

Many thanks to Johanna of Stevens Creek Mini and Nick Kamali who helped us tremendously when we turned in our 2017 lease and leased a new 2020 4-door mini. This was during the very difficult time of COVID-19 and they went the extra mile for sure!

Awesome and very quick service. Love them! ⭐️⭐️⭐️⭐️⭐️

mini is great with everything . They made sure my car was driving right.My car was washed an serviced right .I had A had A fuel pump issue that was taken care of.I was very happy to get my car back an drive whit no issue thank you mini cooper.

Overall experience was great. My salesperson did her best to get me the car I was looking for.

Great experience. Loved working w/ Amanda

Customer service is always great. Trent my normal service advisor called me personally to let me know he wouldn?t be in on the day of my appointment. He let me know Robert would be taking care of me. The personal touch and hand off set the expectation of someone else giving me the same great service, which Robert did.

Was given friendly and knowledgeable service and advice from two gentlemen, both named Mo. One worked in sales, the other in finance. They really took care of me and helped me select the perfect car, a birthday gift for my wife i highly recommend this dealership.

5Star for sure!!! Super easy going experience. No pressure. I love my Mini Cooper. It is great on gas and is so easy to park. It has plenty of power too. Amanda and Elvin were so nice and very easy to work with. I highly recommend this dealership!!!

Amanda Jewell, my sales representative, was extremely communicative during the sale and delivery process. I reached her via e-mail and the transaction was on. The facilities (albeit far for me) were well worth the travel. The accommodations are comfortable and welcoming. Mo the finance guy is very thorough and has a warm personality. I felt right at home. Last, I love my Countryman with all its bells and whistles.

I love the non pressure friendly atmosphere. I highly recommend this dealership off Stevens creek and I highly recommend buying a Mini Cooper. Great power, great gas mileage and super fun to drive AND affordable.

Jordan Graczyk is an excellent Service Advisor. Thanks very much Jordan.

Vincent was amazing and super helpful. He took me on a lengthy text drive which I greatly appreciated. (I was test driving other cars that day and their routes were a lot shorter). He was able to show me the different features on the car and even told me the difference between all the mini models. Whenever I asked him a question about the car he never paused and was able to give me an answer straight away. I was not expecting to buy a mini but with the help that Vincent provided me I was completely sold. His service/help played a huge role in me purchasing a vehicle that day.

The service assistances is very patient and carefully introduced the car to me and answered my questions kindly.

The scheduled work was done on time and as expected. My only criticism is that during the inspection phase, the battery failed the testing and I was not given the option to have it replaced. I was told at check out to just "keep and eye on it" which makes me feel very vulnerable and nervous that my car may not start when I need it to.

We bought a car recently and had a great experience, from the customer service to the buying process.

everything on time and well done. Very courteous

awesome service specialist Trent Davlantis! Very nice facility

Bryan went above and beyond as a service provider. I brought my JCW in without an appointment as the emissions light was on. He kept me informed of the process throughout which required a couple days in the service center. Excellent communication and customer service skills. He advocated with the service manager to adjust the diagnostic and software reprogramming fees due to the relatively new age of the vehicle. I was pleasantly surprised at my clean car with tires dressed when I picked it up.

I had a lukewarm experience 3 years back and was not sure of getting another lease at MINI of Stevens Creek. However, Johanna Castelo did a tremendous job of answering all our questions, helping us decide on the course of action (buy off the lease, return, upgrade) and eventually making the entire process painless. She went above and beyond, by locating and fixing a 1-year old incorrect service charge due to a misunderstanding of coverage I had on my previous lease. I highly recommend talking to Johanna if you are interested in a MINI.

I found the car I wanted.

Steven Creek Mini Cooper an Autonation affiliate is a smile in your face dealership. They come on as great but in the end they are all about the sell. Once the sell is done they are done. They sold me a lemon I returned the car three times for repair that they never diagnosed or fixed until the transmission completely failed and when I brought it to their attention they tried to disassociate themselves from the problem. The were rude, condescending and arrogant. Their lackluster customer service and curt attitude was their way of avoiding responsibility. I had my car for less than a year and was having major car problems that they wouldn’t accept any responsibility for, my car was down for 3mos they didn’t offer a rental a tow or to cover the cost or replacement they relied on my extended warranty and I was responsible for all else even though I had returned the car for service three times them keeping the car for days and weeks but that assured me that they did no service so BEWARE of their service department as well as sells. I will never ever buy another car from Mini Cooper of Steven Creek Auto Nation BEWARE

Great car -- Have had two of them and the service has always been GOOD --

went in for a basic service i live about 45 minuets away on a good day, i get home after having my car there all day on a saturday, and they didn't reset any of my service lights.

Shopped on-line, checked on vehicle we liked, made contact with internet-manager Feb at the dealership. We then drove down met him,checked out the car. Buying process with cash was easy, out not too long after. No issues.

took car in for a routine maintenance. They found out the brake pads were worn, replaced them and got me on my way.

Very courteous great service this is a great place to take your car

Hector provided outstanding service he was very knowledgeable, thorough and responsive Sincerely, Ted Kevranian

Great customer service. I waited for my Mini to be serviced and it was completed within 2 hours as promised.

My service advisor said 15 minutes til completion then must have realized he forgot the paperwork handoff to the cashier. Must have had an extra hour thumb twiddling after driving to the dealership from 100 miles away. Not really liking the service or prices. I mean over $600 for an extra electronic key that didn’t come with the used car. Robbery!

The technician, Angel, briefed me on whatever needed to be done with my car. I was furnished with an estimate of the work and given a reasonable timeline of the wait. I was also driven home and picked up when the job was finished. The car looked amazing and service was impeccable. Thank you Mini of Stevens Creek. You are worth recommending to others. On a scale of 1-10, I give you a 10. Jocelyn Bernardo

I had a really good experience getting my first car here. Vincent and Asefi have been really helpful. They were very patient in explaining the difference between different models. I am satisfied with the price they offered for my 2020 Mini Countryman. In addition, they are very helpful in finding an insurance of the lowest price. Jessica was also to get the lowest rate for a loan that I?ve ever seen. I actually don?t need to worry about anything here. They are really warm and helpful.

Staff overwhelmed. No one calls you back. They don't tell you when your car is ready so you lose precious days. Or you come in too soon only to find that they need another day.

I had an absolutely great service experience with Hector. He was extremely helpful and went far beyond my expectations.

Travis always provides the best services. He helped me file a claim for my tires and saved me money, I really appreciate it. He patiently explained to me the mechanical problem and let me know my best choices. Teressa drove me back and forth to the rental company. She is so nice and friendly. She makes the car a comfortable space. I truly enjoy her rides and the joyful spirit she shared. They made the Mini experience smooth and warm, great services!

My service adviser Travis does a great job.

The service by Trent and Genius Travis is exceptional! The ride to and back to dealership with Jordan was in time. Thank you for the great service!

Great experience! Highly recommend this dealership and entire team. We love our new Countryman. Thank you guys to make our dream come true!

I recently took my Mini in for service and had a question about a weird noise I was hearing. Joel Flick in the service department is awesome. He inspected my car and even brought me out to the shop where my car was up on a lift to explain why my car made the noise (which is totally normal), he really helped me understand the mechanics of it all and I left feeling confident that my car is in tip top shape. It was also my first time working with Ernesto, the service advisor. He was super helpful and even applied a coupon that was current without me asking. 😊 Thanks!

The sales people are very nice, knowledgable and patient in helping you find your perfect car. Thanks Tony and also Arta for helping me choose my new Mini a few months back. also, huge thank you to Sharon in accessories and Hector Salceda in the Sevice dept. He has been such a big help with all my questions and ideas for upgrades to my car and has made them happen. I am very happy with all the services I've had here and will continue to have at this dealership. I do recommend this place to everyone and I recommend talking to any one of the people I've mentioned. they will make your experience a good one.

Very awesome experience with Amanda Jewell, she’s very knowledgeable, pay attention to detail, keep me informed about my new build, going through all the options and explain to me what’s the best for me. This is the third car I bought from MINI at StevenCreek and I can say that this dealership have the best staffs and will take care of you from walking in to test drive to taking your car home 😊

Truly exceptional service from my service advisor - Hector Salceda. He always understands my concerns and takes good care of it.

when I said I just wanted to test drive today, instead of a warm welcome, the front desk guy just keep asking "When are you going to buy?" "What is your budget?" ... I just honestly said next year and today just for test driving. Then the service became unwillingly to let us test drive. After one test drive for a 2015 used one. I asked: "Can I try 2020 new model?" "NO. You are going to buy next year, right?" no?????? is this really the way MINI dealer work? Delining test driving just because the customer is not going to buy one immediately? So guys, next time you went to this dealership. you'd better say you are going to buy one immediately so that the dealer would be willing to service you because they are just caring about earning money from you.

Really terrible test driving experience service today. After knowing my purchase plan is next year, here is the conversation - "Sir, Can I test drive the new 2020 Cooper?" "No, you are not going to purchase one until next year, right?" Declining with questioning customers? that's so rude.

Awesome service and great experience. When you allow them to take their time, you get top notch service. Trent, my personal service advisor knows what my Mini means to me and he took good care of her.

I have always had excellent experiences with Mini of Stevens Creek! My service advisors have all been top notch! I’d like to give a shout out to Hector Salceda! Hector, you are fantastic and have continually provided outstanding service. Thank you!

Very nice space and professional interactions. Personable sales people and financial manager. The only downside is I had to wait over an hour to meet with financial person because one was ill. I was there for many hours overall...which seemed too long.

Great place to purchase a vehicle and Service Dept. Quality feedback from Luis- Sales Rep. , Jonny P. - Service Advisor, and Dorna - Finance Mgr. Best car buying experience. Sales dept and Service dept is top notch. Thank you Mini of Stevens Creek.

Service department is very disorganized. The appointment makers are not on same page as service advisors. Unfortunately, there is not any other under warranty Mini service centers in area to go to.

The service dept. made it right after seriously dropping the ball on my service. No one would return my many (6) calls. I dropped it of on a Wed. at 2:20pm and heard nothing until 24 hours later during which time I called, left messages and was cut off while on hold. They did reduce the charge which I felt was fair. They were to busy and must therefore be understaffed or overbooked. I would not have my car serviced there again especially after driving from Northern Ca. ,5+ hours.

Had horrible experience with their roadside service. But I have to say Oscar in service redeemed the whole experience. He was great and went above and beyond

Took me 4 hours to trade and buy a car. The sales person was nice, his manager at the time was just ok but the financial women was the rudest and the most unprofessional of all. I will not go back there.

Recently bought a MINI from MINI of Stevens Creek. The sales lady, Valerie Garcia, made the whole process very smooth. Also, I found a dent on windshield next day. Valerie help me setup the repair. The repair experience is nice. The service manager, Travis, not only take care of the repair work, also, help me arranged the transportation to my office, and back to the dealership. The driver contacted me before the pickup and showed up on time. He is very familiar with the routine. I owned BMW for many years, and had many trips to BMW dealership for services. I wish they could provide two-way transportation.

I am sad to report that I had a very disappointing experience with Mr. Hector Salceda. I arrived early for my 11am service appointment because of a clicking noise and was promptly received by Mr. Salceda. I was told to expect service to be completed by 4-5pm the same day. I received a courtesy car for the day. Five hours later, come 4pm, I return to the dealership expecting service to complete soon. By that point, I had received absolutely zero communication from Mr. Salceda on the progress of the service. By about 4:30pm, I walked up to Mr. Salceda to ask for an update, and he annoyingly replied that it was being worked on. Since service closes at 6pm, I assumed that it's going to finish by then. I did not receive any indication that any parts needed to be ordered or that I would not receive my car back by end of day. Come closing time at 6pm, still with no communication, I walked up to Mr. Salceda and asked for an update. He told me at this point that parts would need to be ordered and that the car would need to stay in the shop until next week. I was told to use my courtesy car in the meantime. At this point, I was upset for multiple reasons: 1. I wish I had been told earlier that I would not be receiving my car back the same day, and 2. The customer should not be the one inquiring for an update at the time service hours close. Mr. Salceda should have been proactive in letting me know that I would not be receiving my car back so I could have left earlier. This mistake is a blatant disregard for customers' time and schedule. Mr. Salceda's excuse was that the shop was busy that day. The reason why people book appointments is to have a dedicated team to service vehicles in the allotted appointment time. He did not even bother to apologize and overall seemed very smug in his attitude. I emailed about my experience to John Gullo who promptly responded to my complaint and I returned for service on another day. I had my car repaired and my experience was mostly positive. In my previous appointment, Mr. Salceda told me that parts needed to be ordered for the recall notice I had on my car. In my second appointment, the fantastic service rep, Ernesto, told me that the recall notice was simply a software update. Unfortunately, Hector lied to me that parts needed to be ordered for the recall notice.

Hector S., my fabulous new service advisor, post service patiently explained or addressed some of my concerns since my Cooper Convertible is 14 years old. I love my Mini, but the cost of repairs is pricey, especially as my car is older. (Sad). Joel, my preferred mechanic when I go in to Mini of Stevens Creek knows my model year, so I trust him completely to take care of my care and I request him all the time. Most (maybe all) of the time, Joel actually comes into the waiting area to briefly go over his findings, before he turns me back over to my Service Advisor. Also, worth mentioning, one of the sales guys helped "fix" the vending machine that was not functioning so I can get a snack while I was sitting around waiting. His desk is towards the back of the sales floor, close to the restrooms. I had a positive experience again.

Thank you, Hector, for an on point service visit. Questions outstanding from last service visit (with another Service Advisor) were dealt with in a professional and helpful manner by Hector. Also, shuttle service worked smoothly this time, to and from our hotel where we spent time while our MINI was serviced. Thank you, MINI of Stevens Creek. Look forward to seeing you again at our next service visit.

Really friendly and straight forward sales people. Amanda, Johanna and Harres were very knowledgable and great to deal with.

We bought a 2013 Mini Cooper countryman with 36k miles on it from this dealership. We were brought to Dorna who knows absolutely nothing about cars and told us about the car we eventually bought. Long story short the car blew up 3 days later and we have to scramble to get a new car. I understand these things happen but not one person apologized for the car blowing up or did anything out of their way to help us. We talked to pretty much every person who was in there and had to explain our situation to each new manager that we came in and talked to. Every manager in there has no idea how to have customer service or even say hi to someone as they are walking in to buy a car. I would not recommend this dealership as they have done nothing but give us problems and not even care about it. Do not come here for a car!

We always have great customer service

The process was simple and did not take a long time. Price is set, no negotiation

Easy car buying experience, lots of great deals to choose from, excellent customer service, an other happy customer. highly recommended dealership.

I took m car in for an oil change and wheel alignment

Needed to bring my new MINI in for an issue with Apple Car Play. Service tech met me close to my appt time, was courteous and kept me informed during the day. Service fixed the issue in one day vs the projected multiple days. Lounge area is comfortable..

I recently had my car serviced there. The call in service left me hanging on the phone and I hung up after waiting ten minutes. When I got there I went to check in and it took me nearly 50 minutes. And when I asked what was going on first the wait in the phone and now this he was rude and said the phone wasn’t his fault and if have to wait. Finally I got checked in and I was promised a courtesy vehicle which he then tried to make it seem like I shouldn’t get one but he could do me the favor and blamed lack of cars on mini budget cuts. My maintenance took two hours longer than expected despite no problems. And when they washed my car which one week earlier had been fully detailed they didn’t remove windshield bugs. To get there it took 2.5 hours. I will never go again. Terrible customer service. I’d highly reconsider buying a car there; drive the distance. I’ve been to 4 mini dealerships and this was the worst.

Tony was very helpful and devoted a lot of his time to help us. We went three different days and each time he was committed to helping us make a good choice.

Love MINI of Stevens Creek. I drive from Palm Desert for service because of their excellent service!!!!

Amanda, the salesperson was gteat! It was a pleasure to do business with her.

I had my service last Saturday morning and when it finished. I went home and parked my car right away at my carport and drove my other vehicle to another dealer for service. I was so busy that day, i did not get a chance to inspect my car. I have 4 car that i alternate using it, so when it’s time for me to use the cooper again. Tuesday night i tried to get the car ready and i start wiping the whole car. I noticed that there’s 3 small dent on the right side of the hood. Before i brought the car to the dealer, i washed and wax my car and i know there’s no dent there. I called the advisor and he told me, why i’m just reporting it today after it’s been 4 days from the service. I decided not to go back and complain in person, i might end wasting my time with them. Very disappointed and i’m not coming back there or recommend them to my mini cooper group.

Mini of Stevens Creek has consistently upheld high standards of workmanship and customer satiafaction, that has not changed.

More than 20 people waiting for service, not timely - waited nearly an hour to be helped. In addition, I requested a month in advance for detailing, only to be told they had no time - I would have to come back another time for that (only service would be done on a Friday). I live 35 miles away ! And what a joke the loaner process is - they send you to Enterprise Rental - where they had NO CARS! Another hour wait!!!! Fiasco!!

The customer service is really bad and they charge you a lot of money without repairing anything at the end

Courteous, thorough inspection and repair of water leakage around rear window seal. We are very pleased with the service provided.

Outstanding customer service, in the service department- not just sales!! I never thought I’d see myself driving from Pebble Beach to Mini of Stevens Creek for service but Trent, my service advisor, makes the drive tolerable because of his attention to detail and strong orientation to customer satisfaction!! I also appreciate dealing with the same person every time I go in. The coffee in the customer waiting lounge is not bad either!! Thanks!!

I'm a bit bummed out about how the process went. I think they bait and switch prices and use the same kinds of techniques sales people use to bamboozle me into feeling okay about paying too much for repairs. Dropped off the car with an initial estimate of around $4K. Service people were communicative but after three days of back and forth to get a firm estimate they came back with a quote of $4,500 to replace a clutch and flywheel in a 2006 mini and another $4,000 to replace a strut and CV joint. I looked online and found other stations with better reviews quoting half that. Getting the quote was a bit unpleasant because it took 4 days of phoning back and forth with the service guy, although polite, telling me he would have to go back to his manager to get permission. It kind of felt like the run around one gets when buying a car. The same kind of psychological hazing where they tell you a higher price and then come back to you with a slightly lower one and expect you to be happy. However, the final quote was still thousands more than other repair places quoted so I took my car back. When paying the fees for the small amount of work they did, the cashier sounded polite, said the right things, but tone and body language were angry and negative. I noticed that on some reviews on other platforms have follow up comments from the dealerships management, but what they do is offer to speak with you on the phone but they don't address poor behavior or complaints directly in the on-line forum. It's a marketing technique that makes it seem like they care but I suspect they don't.

When I go to the dealership to have my car service, I expect excellent, friendly, and considerate service. Anything less will disappoint. Needless to say, I had an wonderful, happy-feel good service. I went in for a headlight repair, and I had Steven Quinn as my Service Advisor, and he was kind and listened to my issue, made sure I got Joel (my favorite mechanic here) to check my car, so it was a job well done by both guys. I do wish my prior Advisor, Jennifer Timmerman Flick, whom I used for years was still there, but I heard she recently re-signed, so I was bummed about that when I booked my appointment. Thank you Mini Stevens Creek for always a positive experience and good service.

Love my new 2018 MINI Countryman S! The Stevens Creek store has a nice inventory of new and lightly used certified pre-owned vehicles in different trims and colors. It doesn't at all feel like a traditional unpleasant chore you used to dread when you were going to buy a car. You work with nice, friendly and professional sales folks that help you choose the car that you like and make sure that you're a happy buyer. No pressure, no haggling, no trips to the manager for the "best price" or dramatic promises of a one time offer if you don't walk off the lot. The same reasonable price on the website and on the paperwork. Free Carfax report on used cars, demos and loaners. I personally had a wonderful experience and got my dream toy! My special thanks and shout out to wonderful "Motoring Advisor" Solmaz "Soli" Asli and sales associate Raana Sojdeh!

The Sales Staff and General Manager made this one of the best buying experiences we've ever had. They were professional, pleasant, and truly committed to making this a "fun" and stress-free event. I look forward to buying our 2nd MINI from them soon!!

My 2017 Clubman needed both a tow plus a special dealer service procedure to replace badly damaged tires. I had the car towed to MINI of Stevens Creek (no charge--love MINI roadside assistance!), where my advisor Oscar really took care of me. He coordinated separate arrivals of the car and parts, then squeezed me in at the end of the day. The car washers had already left so he even washed my car himself! Talk about going above and beyond. Fantastic experience all around. Thank you Oscar and MINI of Stevens Creek for your excellent service.

Although I know ask them refund unuse extended care is difficult never imagined they can asked customer leave and throwing documents on the table rudely! Also they are used to call police come let you leave! Just because you already own a mini and one person will not have more mini in his wholelife. So they can treat you in bad attitude. The sales manager just like a rogue if he can’t get any benefit from you！ what’s is true we will not have a mini cooper again they really get extra money they want but they lost basic human nature we wish them use the money they get happy. They are losers! I just hope everyone who want go here buy any car just don’t buy any extra programs not only for waste money also for their Sick attitude！I took a video how their finances manager’s treat us but I don’t want to make trouble for him because this is his job. I wish he is happy with his job. And don’t treat your customer like today again although you can’t get any money from them.

My service advisor, Hector, was very knowledgable and helpful through the whole process and provided amazing customer service. Thank you again, Hector! I really appreciate your professional assistance.

Excellent Service... Good Peopke

The service person was friendly and kept me updated as worked was performed.

The overall process took well over five hours to complete the purchase. There is only one finance person; I was told that is the way it is M-F. This led to an extended time waiting and was a late, late night. I thought about leaving and not buying the car at all. That part needs to be fixed so the customer doesn’t have to sit for hours.

Soli was great! Professional. Nice. Went out of her way.

Great experience. Had financing already thru my capital one so it made the process a lot easier. Very good people there. Helped in the whole process through and through

They were great. Explained the work to be done, accommodated my schedule, shuttled me home and back, no hidden or surprise charges and finished the work when expected. Staff was courteous and professional at every step.

I had my Mini detailed here and it was filled with white dog hair. They did an AMAZING job! No more dog hair, yipppeeee! Hector was very helpful in every way and gives excellent customer service. I highly recommend him and Mini of Stevens Creek.

I had an appointment yesterday at 9:20am for service and I was not attended to until close to 10:00am. I even had to ask some attendant what is happening to my car. Then when the attendant saw someone looking into my car, she said someone is looking at your car now and it will take another 3 minutes and someone will call you. So I waited again and it took another 15 minutes before my name was called. Just not acceptable. Another issue that I was not so happy about is that they shuttle me back to my home which is nice but when the car was ready to be picked up, they won’t shuttle me back! Wow, why didn’t they tell me earlier that they can’t provide shuttle to bring me back? Now I have to find my own way to pickup my car! Then I told them how about using Uber which cost only $17.48 and can they cover that at least. The answer is “no”. Well, ok. Since that is how they take of their customer, I will not go back!

Great service in every way...clear, speedy, shutteled me to Barns and Noble near by when dropping a customer off at her house, so kind to my little dog. I enjoy going there, even at my advanced age! 😎

I would give 0 stars if it was possible. Avoid doing business with MINI of Stevens Creek at all costs. My experience with buying a car from MINI of Stevens Creek was a trifecta of utter incompetence, horrible service, and highly questionable business practices. During the purchase, the salesman tried to sell me unneccesary additional warranties and insurance, which is annoying, but to be expected I suppose. However, after I declined right away, the salesman proceeded to launch into a 30 minute sales pitch, while holding the purchase agreement hostage. No amount of "I'm not interested" made a difference, and what should have been a straightforward transaction turned into a torturous experience. Additionally, the car was missing features that it was advertised with (related to the car's multimedia system). This is plain and simple false advertising, and a criminal offense. They did an inspection and attempted fix the multimedia system in their service department, but were not able to accomplish anything. After taking the car to a third-party service station, the issue was fixed, showing the incompetence of MINI of Stevens Creek. But their incompetence did not end there. As expected from any car dealership, the sale included handling of the registration with the DMV. After not receiving the registration and stickers for several months, I inquired about the delay at MINI of Stevens Creek, but the only response I received from the completely apathetic customer service was that these delays are common, that I should wait, and that they'll be in touch. Nothing happened for *six months*. I ended up doing everything myself and got my tags and registration within days. It turned out that MINI of Stevens Creek simply *did not do anything*. Despite this being an extremely basic and fundamental aspect of any car sale, and it was explicitly agreed upon when I bought the car. To reiterate: I strongly advise anyone reading this to avoid doing any kind of business with MINI of Stevens Creek at all possible costs. Whether it is for sales or service. Take your money elsewhere.