Outstanding and good business

Busy day, yet only 2 people in finances. After I bought a car I had to wait for almost 3 hours to get to the paperwork. Another issue - the car has an oil leak, something they should have detected and fixed. This comment probably shouldn't affect new car buyers, but for used cars this kind of shows less than optimal level of care. People were nice and courteous, but it does not negate the facts stated above.

I ordered a specific color, wait for it for 3 months and when it arrived it was another color. They told me to take it or wait for another 4 months.

Was presented with a long collection of things I had to fix totally some $6500. Being a normal person and not a Mini auto expert I had no idea which ones were must do or just nice to have. And the service advisor could not put any context on it either. So I decided just fix about $2000 worth. Then the service magically agreed that the remaining $4500 can just wait. Came out of the whole experience uncertain/uncomfortable. Also, they only had a single driver for ride to home/work. So be prepared to wait or take an uber.

I loved the dealership and the car. Unlike some other dealership who are trying to exploit customers in this chip shortage time MINI of stevens creek was really helpful and courteous. I strongly recommend the dealership and the MINI COOPER SE (BEV). Its one sporty little car. For a city EV I think this is the best option.

Always great service at this location. Clean lobby, coffee, tea, comfortable seats, Several tv’s to watch. Great wi-fi

Poor approach. Tried to low-ball the price of my car. 55% of Kelley’s Blue Book. Love Minis but won’t come back. Time wasters.

Your automated scheduling system was out of service for the entire week and when calling the 650 number to schedule, your system could not transfer to the local dealership. How shoddy. Further, I had to go into your store to schedule the appointment. When repairs were made, your agent had to handwrite the repairs on the service order. Your facilities have not changed since the time I purchased the car. Appears you plan to close this dealer. Total unsatisfactory. I will make one additional service for my other Mini and then find another dealer not associated with AutoNation

Mini of Stevens Creek is one of the best customer service oriented dealers I’ve dealt with. Hector has always been quick and efficient. I’ve had quite a few cars the years from various makes and models,and its always cringe time dealing with service centers. Stevens Creek Mini is literally a pleasant interaction each time I’ve gone there for service….thumbs up👍!

very friendly and professional to provide suggestions during services.

Scheduling was same day for urgent issue. The scheduling person, the service rep (Hector) were friendly, efficient and effective. Regular and clear communication about status and costs.

i took my car in for an oil change, they provided great service

Hector is very patient and knowledgeable. He always find the best way for us to keep our car in good shape.

I went in after completing pw online, so I thought, only to find I had to start the process over again. Though, they were provided through email what my expectations and desires were, they proceeded to provide me with options outside of my range, which prolonged what could have been completed in 1/2 the time. What could have been done in 1 - 2 hours took 4 hours, mostly waiting around. Technology should be better utilized to be respectful of the customers' time, especially if they come in already with the plan of purchasing a particular vehicle. Other than that, the service was friendly and patient.

Would not recommend this place to my worst enemy … I have been given the run around for 10 months after I was told that I would receive a missing part to the car I bought (privacy rack) … staff were actually laughing at me when I was explaining the situation even though I was 100% correct recently i tried to schedule a service which was equally frustrating ….should have learnt my lesson I guess! Thanks to the team at mini they redeemed themselves one of the guys ordered my parcel rack and got it shipped to me thank you ! Also got my car serviced and overall a good experience

Harres was very helpful in making everything go smoothly. Thank you again for making the process simple and timely.

Belen Rodriguez did a great job explaining the process step by step. she was very helpful and attentive with my son and I. She made sure that we were comfortable and checked on us to see if I ad ant questions or needed anything while we waited. Great customer service!!

Everything has been great with MINI of Stevens Creek until my most recent service appointment. The service manager not going to mention who, told me my front break pads are crooked causing a dent in the rotors. That’s totally fine, if something is wrong with the car I’ll pay to fix it. All I wanted to know was what might cause this? And all he told me was this was a quite common thing. ??????? Ok, but that doesn’t answer my question. Then I looked at my service detailed report when I went home and saw a note saying there might’ve been a defect causing it. All I wanted was a clarification, and I wasn’t able to get one 😞 12/29 follow up— I received a call from the service team manager and he was able to clarify on my initial questions that weren’t answered. Understood that there are new team members on the team and they’re also in the learning process. Very appreciative of the speedy follow up. Thank you!

I bought a mini cooper from this dealer 6 years ago and it was a good experience. But, this time is horrible! The sales went away in the middle of purchasing paperwork without letting me know; so I kept waiting without knowing what was going on. I was told that the car will be filled with gas but it was empty when I got the car. I was not told how empty of the gas tank, I saw a bar with 1/8 level and thought I had 1/8 of a tank. Actually, it is totally empty. I would have seen a white bar if I got some gas left. It actually cannot run but I was not told! When I ready to leave with my car, I was given only one key. I said I should have two keys. Then, I was given a wrong key and I was asked to give it back when I was in the freeway. Where is the professionalism! I decided to go back to the dealership because I did not want to the sale person who gave me the wrong key in too much trouble. Absolutely a bad experience!

Horrible! I tried to buy a Mini SE 2dr hardtop electric. Put down my deposit in October, and ZERO, nothing, nada! I have a build code and a confirmation number, but no MINI being built. I'm done emailing and calling. This should be a really simple sale. You are cars sales people, correct? *Edit: Waiting on that phone call! I gave one star to a local business, and they contacted me and took care of it, and I updated that one star to five stars.

Terrible customer service. I ordered floor mats from the shop Mini site on 12/4 (they were supposed to arrive in 4-8 days) for an Xmas gift for my daughters recently purchased Mini and never got any confirmation when they’d be shipped after the money left my account. The email on the receipt doesn’t work, the help link online doesn’t work, the text feature for the dealership promised me twice someone would call me and nothing. No one answers the phone or returns calls in the parts department after calling everyday this week and leaving three voicemails. I even called sales to get someone on the phone and was told someone will call me. So far nada. I’m blown away how bad the service is. I feel like they took my money at this point .

Mike was super helpful

Very friendly people and notified me the production and delivery time periodically, very happy to purchase a car that with an amazing price. I highly recommend this dealership to people who are looking for a Mini :)

Steven was very helpful, efficient, and guided me along my process! Made everything super easy and I would definitely go back to him again.

I live out of state from Stevens Creek Mini. The sales staff I spoke with on the phone and via text were extremely knowledgeable and helpful. We purchased our first Mini from Stevens Creek in 2015. They were as nice and great to work then as they are now.

Alvin and Pedro made the whole transaction smooth! Will definitely consider buying my next vehicle with these guys! They made it their mission to beat my current appraisal and made every step of the process transparent. Honest working fellas at this dealer!

MINI service was excellent and finished the work on my car quickly! My service advisor, Aidan, provided great communication and updates when I consulted him with the work that needed to be done.

Ohh how the mighty have fallen. I used to have mad love for these folks, would regularly attend events organized by their (now former) workers bolstering the Mini-Nation, but no more because... Customer service is dead. At least it is here. I've been trying to give them money by utilizing their service dept, ordering parts for my car, etc and you literally can NOT get ahold of someone, anyone. No one will answer the phone no matter what dept you call. No matter how many times you try...no one will answer the phone. Can't schedule maintenance, can't order parts...can't...won't...don't Sadly this dealership no longer has the Mini Magic that has kept me in my little go-kart all these years.

Vey good and fast service! Thank You! Robert

Service took 2 weeks for a simple engine non-start issue. Poor communication including not calling back as promised, no service updates, and no technical details by service advisors. Manager (Mike) was very good, supportive, and knocked off some of the service cost to compensate for my carless holiday and frustrations with not being able to get a live person on the phone.

Overall it was a good experience buying a car at this dealership as the 2 salespeople who helped us were knowledgeable and courteous. However, the management kept insisting that we finance the car and gave spurious reasons why we had to finance even though from the outset we had stated that we want to make a cash purchase. As a result we had to sign many forms and spend a lot of extra time. In the end we were able to make a cash purchase. In all we spent 4 hours for something that could have been completed in half the time with much less hassle and back and forth.

I had to make several phone calls daily to be sure that progress was being made. Mostly nobody answered and I had to leave messages that also weren’t answered. To make matters worse they had never contacted my insurance which they told me they would do. So I did it and sent them all the information they needed. Adrian was completely unorganized. When it finally got fixed I arrived and they didn’t know if my insurance company was paying them directly or if I was supposed to pay them. I called my insurance company and they told me they were sending the check to me. I told them that the check was coming to me and I should pay the whole amount. They refused. I now have a check from my insurance company and came out on the positive. I’ll pay them when they figure it out. Maybe after they call me multiple times everyday and waste their time like they did mine. For the cherry on top when I arrived Adrian, being unorganized as usual, couldn’t find my car keys. I spent another 20 minutes watching him check around all the desks and lockers in the garage. I actually called my salesman and asked him what the car was worth. I’ve had it less than 6 months but would prefer to never work with them ever again.

The service was no hassle

Costumer service was pretty bad initially. I did a build and the sales rep did not inform me of a shortage with system parts which led to not getting the extended packages I wanted. I was dealing with a very inexperienced young man that was not helpful and neglected to return calls. After getting a run around, management finally got me into a car that I was looking for but it took some teeth pulling. The service department is below 1 star. Difficult to deal with, calls not returned and staff just basically seems lazy. I’ll have to deal with them throughout my warranty so hopefully they get an overhaul on management soon. Stop focusing on selling used cars and put your costumers first!

We've purchased other cars from this dealer in the past and been very pleased with the sales team. This time we couldn't believe it was the same dealer, from the first scheduled test drive appointment (to which the sales manager didn't even show, nor was there a promised vehicle to test drive), to never a single response to direct specific questions, voicemails or emails until the car was delivered. I had discussed with the sales manager and his team how frustrating their lack of communication and abysmal service was; I was given apologies but the utter lack of communication continued until I picked up the car. Absolutely abysmal service from the sales team.

Love them. They are always so courteous and nice.

Small inventory, employees are nice

The service was fine. But I have been waiting for my copy of the navigator booklet from Sharon Mamola. (I sent her $10-plus postage for mailing it to me. Maybe it is the system-wide delay in the U.S. Postal System. BTW, the YouTube address she gave me is incorrect.

Terrible, Terrible service. A complete joke of a dealership, everyone from the sales people to the management are incompetent. They sent my wife home with a partially glued front windshield, the fumes nearly made her sick. It has taken weeks to get the most simple issues fixed. Once they get your money they could care less. I don't recommend anyone shop here, it will only lead to frustration. None of the staff keep track of anything, so one person will tell you one thing, then a manager will tell you another. Everyone who works there should be ashamed of the abysmal service

We brought our MINI 8:30 in the morning for scheduled maintenance. I was told it will take about 3 hours. But I didn't receive any update and I had to call MINI for the status. Finally, I got a call at 5:50PM saying car is ready for pick up but it was just 10 minutes before dealership close. Also, after we pick up our MINI the following morning, we found the car was not reset properly and we still see maintenance reminder display on the meter console.

BUYERS BEWARE: We purchased a used Mazda from this dealership on 9/20. I wish we would have done a little more research before stepping foot in this place. The purchase of the vehicle came with a 5 day money back guarantee. On day 3 we started noticing the car making a weird noise when we would switch gears and press on the break. We immediately called the dealership to report these issues and were told we would get a call back. On day 4 we had not heard from anyone so we decided to just drive to the dealership and speak to someone in person. Since we didn't have an appointment, we were told that they would squeeze us in to take a look. At that time we mentioned the money back guarantee and we were thinking about returning the vehicle. Day 5: No calls or Updates, when we called ourselves to inquire they said they didn't have record of the vehicle, put me on hold for 20 mins just to come back and say they do have the car but that everyone from the service department had left for the day and they couldn't give us any information. When I persisted that we need more info I was hung up on. I called back and spoke to a gentleman and he stated he would be transferring me to a manager, guess where he transferred me to? A dealership in Las Vegas! I was extremely upset at that point. I immediately called back and spoke to someone again and they assured me that they would be calling us first thing in the morning with an update. Day 6: We get a call with them asking us to come in to the dealership, when we arrived the service agent told us he was new, and that he decided not to run a diagnostic because it would "cost you too much" and said he instead just replaced the battery. The sound on the car got progressively worse day after day, until we couldn't even switch the gears anymore. We got the car towed to a licensed mechanic who after being in the car for less than 2 minutes knew that there was a transmission issue. After running a diagnostic he came back and said that the entire transmission needed to be replaced. We were quoted $4000 for these repairs. That's half the cost of the whole car! He also found that some transmission repairs were done that was not reported to us at the time of purchase. We called the dealership today to let them know this and they stated they can't do anything because the car is a Mazda and they don't repair Mazdas. California has VERY strict consumer rights laws regarding the sell of used vehicles. We have already filed a complaint with BBB and are now gathering all of our documentation and phone call records in preparation for legal action. Please take my advice and take your business elsewhere!

Was happy during the purchase of my vehicle, but once I left the lot, all I hear are crickets when I reach out. I received a letter from the dealership stating that I need to have a VIN verification done before they can complete the title transfer. The paperwork says either come back to the lot (they are in San Jose, I am in Sacramento), probably not going to happen, or call this number ###-#### (recording states they are not accepting new transfers, or go to your nearest DMV. Ok, not a big deal, however I had to take time off work to go to the DVM to verify the VIN of a vehicle they had on the lot (why do they not have this info?), fine whatever, I get it done. Then I am supposed to call their title department to finish the transfer. I have reached out to the dealership Title department 3 times (no response back), the sales rep I dealt with replied he would forward my issues to the sales managers (no response back). The only one I can give a good review for is the sales person that I dealt with during the purchase of my car. Everyone else there has substandard customer service.

Parts department never answers the phone or replies to emails. I end up calling Eastbay Mini. They answer.

Extremely friendly & helpful. My husband & I worked with Luis to find the right Mini for us. He was so helpful & if he wasn’t sure he sought out the information for us to ensure we had the information we needed to make our final decision. Dusan was also extremely friendly & helpful. I can’t recommend Mini of Steven’s Creek more. We did not feel rushed or forced to make a purchase. This was my first experience working with a dealership & it was nothing like stories I’ve heard from friends & family.

Ther service department here is in complete disarray--it took 3 weeks to resolve the issues with my car, and at every turn, they failed to communicate or update me, I had to call multiple times a day to get answers, and information I requested about the history of my car's error system never came, in spite multiple requests.The person initially assigned to my was out sick for the first week, and no one informed me of this or responded to my voicemails because the number the Service desk defaults to is for someone who left months ago, and no one there knows how to access his voicemail. This continued the entire 3 weeks, in spite of me informing them of this issue multiple times. I would repeatedly get assurances of a status phone call that would never happen, etc. I feel I should point out that this isn't a review of the actual repair or the mechanics, since I didn't interact with them, but the service desk there is terribly managed, and obviously under-resourced by Auto Nation. It's been a steady decline since I first started going there a few years ago, after Mini of SF closed, and now that it's reopened, I'll definitely be going there moving forward.

Mini Coopers always catch my eye: such an attractive and compact car. I particularly liked the dark silver variety with black trim. How surprised I was, then, to find this same color combination on the lot of MINI of Stevens Creek! The basic Cooper model was in near-perfect condition with low mileage and leather interior. The service of staff members TJ and Mo has been as impressive as my find. When my "new" Mini manifested one unforeseen problem just two days after purchase, both staff members responded to my concern within an hour. They facilitated my experience through the extensive service department at MINI of Stevens Creek such that repairs were quickly completed. I couldn't be happier with my new car as well as the care and professionalism of TJ and Mo. I've got a new slogan for you guy: "cars with ease [e's] because we car[e]." :) Many thanks!

Mini Coopers always catch my eye: such an attractive and compact car. I particularly liked the dark silver variety with black trim. How surprised I was, then, to find this same color combination on the lot of MINI of Stevens Creek! The basic Cooper model that I ended upon purchasing was in near-perfect condition with low mileage and leather interior. The service of staff members TJ and Mo has been as impressive as my find. When my "new" Mini manifested one unforeseen problem just two days after purchase, both staff members responded to my concern within an hour. They facilitated my experience through the extensive service department at MINI of Stevens Creek such that repairs were quickly completed. I couldn't be happier with my new car as well as the care and professionalism of TJ and Mo. I've got a new slogan for you guys: "cars with ease [e's] because we car[e]." :) Many thanks!

Been while since i stopped by the last time, as some of the reviewers said, it looks like something has been lost from the dealership. I visited for oil change and asked about one of the rear window that is stuck. They told me they would take a look at it for 200. When they got back to me after 2 hours, they told me the the SKU and cost of replacing it as well as those of another. It looked like they found everything I need through the free inspection and the notes on my invoice said they “confirmed” it’s broken (for the 200 bucks). I called them to see what value I was supposed to get from the money (for future reference), as the rep was not available, I left a voice mail. Haven’t heard yet. Also, the rep told me that an intake box snorkel was ripped and needed to be replaced. I asked what kind of parts it was, and he said “it’s a box”. I didn’t ask any further.

Customer service was a little bit poor today. Waited 3 hours to be shuttled home but then they forgot to bring me. After 4 hours, found out car was ready but my rep left so I had to find the paperwork myself....

Adrian was great and got my new tires and alignment done the next day. My mini is running great! Thanks for the fast and great service.

Easy process. Professional and friendly. Def buy from this place again

Kudos to my service advisor, Steven. He was great. Everything else about the service process was horrible. Making an appointment, long-wait after appointment time, lack of communication on car status, empty sales floor, empty shelves... It looks like this place is going out of business. I own 2 Mini's (one purchased here) and both have been serviced here for years. I don't know what has happened to this dealership, but it's falling apart. Hope they get their act together or they will lose a lot of business.

I would give zero star if there is an option. Don’t buy their service package! Whether your car get service is based on their subjective decision. When the brake light is on, they won’t change brake but change the sensor and make it less responsive.

Best car dealer ever. My second mini I’ve purchased from them. Very helpful. They were able to provide an electric mini on time and just what I wanted. Thanks!!

Forgot to apply coupon price; failed to replace wiper blades, as requested; and seemed impatient when responding to questions.

Very good and conscientious service.

This is my first mini after years of driving a BMW. While I love my little car, I deeply regret purchasing from Mini of Steven’s Creek. Every time I’ve had to bring my car in for service it’s a total ruckus. They’re majorly disorganized, overbooked, and desperately need a manager that knows how to lead a professional establishment.

Solid team at this dealership. Good car buying experience all around. Test drive, trade and finance was easy. And didn’t waste my entire day doing this. Thank you Mo and team!!! Job well done.

Just for diagnosing your car they wanted $200. And they only specialized in BMW Mini Cars.

Great info on trade ins and setting up a valuation appt. Needed more info on the car I would like to purchase

We purchased a car on June-2021 and four months later we still don't have the title of the car, our temporary plates are expiring and don't know what to do........We continually attempt to contact them but nobody helps. We contacted the Financial Director Dusan but with NO response. I believe he is screening calls because he doesn't call back and it's going on for months. I consider this to be very bad customer service

One single service rep on hand for a Saturday. Over-worked and limited to what he could promise. We arrived on time for our appt, and were told "2 hours wait." So we waited locally, returned just after 2 hours and the car had not been moved, nor was service even started. So we went home. All said, two hours, plus two transits, left us dismayed and a bit angry. Service advisor did his best, Mini of Stevens Creek didnt. The car was washed and presented nicely with a fresh scratch on the rear bumper...

The guys at Mini of Stevens Creek were great! My daughter was on the lookout for a specific vehicle that isn't the easiest to find in the current used auto market. We were able to reserve the vehicle and make an appointment to come check it out without fear it would sell before we got there. The car was in great condition, just as advertised and the guys got us in and out as fast as they could, which after a 5 hour drive that was only supposed to be 3 1/2, we greatly appreciated! Special shout out to Alvin! He was amazing from start to finish! Thank you, Alvin and everyone else at MINI of Stevens Creek! Update—Had a couple issues after the sale that knocked my review down 2 stars. 1. The check was not endorsed correctly from the dealer, resulting in a letter from my bank stating this needed to be corrected or the loan wouldn’t be funded. I called the dealership, left a couple messages, only to never have my call returned. They must have fixed it on their end, because a week later the bank let me know the loan paperwork was finally complete. While I appreciate them correcting their error, a call back would have been nice. 2. The A/C went completely out and needed a full replacement. Called the dealer to ask if this is something they check in their presale inspection, because at the dealership when buying the car, I noticed the air wasn’t working well. The salesman assured me it was because we were just sitting in idle and it gets better when driving, which it did, but never great. 2 weeks later the A/C went out completely, and was a very expensive fix. Again, my calls, email, and messages left for the salesman at the dealership went unanswered and unreturned. I was initially impressed with the team at Stevens Creek Mini, but the treatment after sale has been nothing short of disappointing.

As a new customer to Mini, the Service Advisor and tech seamed knowledgeable and friendly. They had a serious staffing shortage which made wait times a little bit longer than normal.

Needs customer service orientation.

respond immediately, answered and helped me

The service itself is great. I only wish Mini had a service department on the San Mateo Peninsula, so I didn't have to drive an hour+ to get my car serviced. I had to wait for my service (2.5 hours) because Mini of Stevens Creek is too far away from my work/home to shuttle me. And as far as I know, a loaner vehicle was not an option for the afternoon. I had to take the afternoon off of work to get my car serviced, which was difficult.

Thanks to the service team at Stevens creek. I always get treated right by hector !

AutoNation/Mini of Stevens Creek earned 5 star review after the efforts of the general manager, sales manager, and service manager. Parts shortages combined with a fickle labor pool are wreaking havoc in various industries. The auto industry is no exception as we attempt to move back to normalicy or a new normal after COVID-19. When Mini of Stevens Creek/AutoNation became aware of my service department experience, the general manager, sales manager, and service manager promptly reached out to me via telephone and e-mail to let me know they were looking into what happened with the lack of communication and what they could do to make sure this was not my lasting impression of their dealership. Findings? Staffing and industry issues had led to miscommunication on whether updates had been provided to me. So basically we had a perfectly serviced vehicle waiting for its new owner and upper managment not aware their staff did not follow-up with the customer. The general manager and service manager offered to return the vehicle immediately as-is but said if given a few more days, they would like to perform my already planned minor upholstery work at their cost. I received the vehicle back days later, highly detailed and tuned up. I am thankful for the response from the AutoNation's management team (Casey, Trent, and Harres) in getting this vehicle to me and making this into a positive experience. And I advise perspective buyers not to let industry delays and labor shortages sour you on getting a vehicle. A little patience and persistent communication as we get back to normal. I am enjoying my new vehicle.

Good people here.

I bought a car from Mini of Stevens Creek and financed it through Capital One. Now I have been trying to register this car for over 3 months, but it appears that the dealer has never transferred the title to the bank/lienholder. Obviously, the DMV does not let me register this car when the ownership isn't clear. In the end, the bank has to provide the title with the lienholder information, but they cannot do that when this dealership is not sending it. I keep escalating the situation with Capital One, but the dealership is just ignoring their call. The bank actually reached out to me to help with getting in touch with the dealer. Whenever I try to call, they promise to call back (never happens) or tell me that according to their records, everything is fine (obviously, it is not, and they have yet failed to provide a tracking number for the title to the bank). Stay away from these people!

I always have great service here. It’s just one more reason to own a Mini.

Many thanks to Pedro ,Alvin and all the staffs who made my day, we had a great experience purchasing the very first mini. Thank you again for going above and beyond!

I recently purchased my dream car MINI clubman at Steven Creek MINI, their service is wonderful! They follow the protocol during this special time. Shout out to my salesman TJ!

I brought my car to Stevens Creek Mini for an electronic problem. They said the battery was dead and I needed to replace it. I did, everything seemed fine. When I got home, I realized the trunk couldn't open. I called back and the advisor apologized and asked me to bring it back at my earliest convenience. Since I live in a different area, It took me 45 mins to drive to the shop. After 15 mins they said they didn't have time to exam the issue and asked me to make an appointment to drop it off again. So, I left with disappointment. Finally, I was able to make an appointment a few weeks later. They examined the problem and told me it has something to do with the circuit board and I needed to leave the car for a few days as they had to order it. I was ok with that. One day when I had to have someone sit at the back, I realized they forgot to put back the belt buckles on the back seat. Now we have a serious safety issue. Every time I go there, I have to spend an hour and half back & forth. It's totally waste of time. The sloppiness of the work is not acceptable and totally unprofessional. Unfortunately, this is the closest shop from where I live, I will definitely not recommend this shop if I have other choices.

I own a 2021 Mini cooper convertible. I Came at 7 Am yesterday with "check engine" light on. Couldn't schedule because everything is full till October 4. I talked to Carlos, although he was busy he was doing everything he could to help, he stopped what he was doing and came to see the problem.He was most courteous and helpful. so although I was waiting 4 hours, the problem was solved, and the experience was good. Thank you Carlos.

Such a great experience with the service team here. They go far beyond their needs to make sure your vehicle is in top performance. I will continue to use them as everyone is very helpful.

Of what had been a great experience thus far, I was let down by a recent visit. I had a nail in the right front tire and needed to be looked into. When I brought it to their attention that we had bought “Tire and Wheel” warranty that should help defer some of the cost of repair, I was told that “they cannot see anything like that in their computer”. I bought the car three years ago and wasn’t sure. I went home and dig through the pile of documents and voila found the agreement. When I called back, I told them that I have the agreement, would they fix it ? I was met with a similar response on the phone”we don’t have any record of the warranty”. I then emailed them the document as proof ( in this day and age, having to do that was disappointing). Finally, they agreed to fix one tire. When I bought the car, I was told the typical sales pitch “we will cover the ties and wheels for 5 years without revealing the fine print. The tire warranty only covers repairs. Guess what- most places e.g. American tire repair everything for free if bought from them. In summary, 1. Disappointed that a dealership as large as them, do not have a mechanism to store warranty documents that are sold by them. They are expected customers to hold onto them for 5-6 years in Silicon Valley. 2. I recommend that you do not buy the “tire and wheel” warranty because it means nothing. 3. Lack of clear communication. 4. Their prices as expected are 30% more than competition. Clearly the customer service doesn’t justify the higher price. In the end, I paid out of pocket for all the tires.. at a different store.

Quick, easy, to the point. If I get a bunch of spam, may change the rating but overall, helpful and informative.

The car I purchased has an issue. I was told by dealer they could and repair. I dropped the car off Wednesday and I haven’t received any update. It’s been 4 day. I’m very disappointed on how unprofessional I’ve been treated.

Very great customer services from Pedro, Brandon and Mo. They truly went above and beyond to help me get the Mini SE. I live out of town (3 hours away) they worked really hard to make sure I got approved and with a great interest rate.

Beautiful place, but that explains the prices!

BEST CUSTOMER SERVICE i HAVE EVER EXPERIENCED AT A DEALERSHIP. ANTHONY WENT ABOVE AND BEYOND ANY SERVICE AGENT I HAVE EVER DELT WITH. THANK YOU!!!!

Very good service

It went smooth at first, but I received my Mercedes with a broken grill and when I called and emailed them about it, they ignored my calls and texts and sent me to voicemail everytime. They were truly heartless. I ended up paying out of pocket for the damages and repair

As my first dealership experience to buy a used vehicle I was very impressed with the honesty and service that I received. Pedro and Branden made me feel comfortable, confident and reassured that I was getting the best deal possible. They listened to what I had to say and helped me achieve my goal of a new/used Jeep Patriot. I’m so thankful that I found this dealership with these great people. They have changed my prescription of car salesman. I will definitely be going back in the future.

Prompt service , making the sales experience easy and well paced. We have quite a lot of follow up to ensure we arehappy and no issues

The AI chat is not very helpful. Did not get the answer to my question on the arrival of a vehicle. Entered stock # figured it was a binary response.

Great location friendly staff & very good service!

I had a great experience at Mini of Steven’s Creek! Anthony was absolutely amazing. I brought in my 2008 Mini Cooper because the airbag light came on. The price to fix it was about $2,000. I appreciate Anthony being honest with me and saying it wasn’t worth it for how old my car is. The team really took my specific situation into context and I felt very valued as a customer. I enjoyed the staff here they were all very friendly and would definitely go back!

First time ever I've had a positive experience with a car dealership. At MINI of Stevens Creek, you get no pressure. The transaction went smooth, customer service was great. I'm a happy customer. I definitely recommend MINI of Stevens Creek.

Pricey for service, but it is 100% worth it. Taylor was my customer service person and was awesome and friendly. Thanks Taylor!

Didn't get the call to pickup my car after maintenance until I called for Three times. Really hard to get the chance to speak with an adviser.

Helpful and devoted to instruct customer like me to keep following the maintenance of my Mini Countryman.

Took my Mini here for service and Taylor (TJ) in the service department was awesome! Super nice and truly made me feel like he had my best interest at heart. I won’t be going back if it’s not with him as my service rep..

Anthony was one of the best service people I’ve ever been in contact with. He has a special way of making a stressful situation seem much more tolerable. He was knowledgeable, friendly and really easy to work with. They didn’t have any loaners for available.. So that was a total bummer as I had to eat the cost of my one day rental. I feel like mini should be absorbing that cost if they don’t have one to offer. But my 5 star review is for Anthony. Great customer service.

Wow what an Awesome experience I have had with this Dealership purchasing my Acura RDX! They were extremely professional, knowledgeable and honest. I love my purchase and am so glad I bought my car through them. They’ve reached out to me since purchasing my car and have offered assistance in learning the navigation & technology aspects of my vehicle. I Highly recommend this Dealership to anyone who is looking to purchase a vehicle from an AWESOME group of people. They were a pleasure to work with!

Came in and had the worst experience. Tried to buy cash for a used car and the manager told me I had to submit an application for credit and that they do not hold cars if you try to reserve the car so you can grab the funds. So glad I went elsewhere be aware of this place they are sketchy. BTW the associates dress better than the manager and the manager came out looking gangster with a shirt and tattoos.

Quick response, and patient! Highly recommend!!!

Anthony is very helpful!

We purchased a new Mini Cooper SE from Stevens Creek Mini and had an awesome experience with our sales rep as well as the finance guy. We would definitely recommend going there.

Leased a MINI Countryman here last weekend. The staff were all friendly and the facility was clean. Our sales associate, Pedro, was great. He patiently answered all of our questions and made the entire experience easy.

Fast, friendly, and honest! I know I’m in good hands when I work with Hector. Thank you!

Hector was fantastic! Rolly the service technician is top notch. Recommend Mini of Steven's Creek very highly!

Vanessa is super friendly on chat and helped me book the slot. Many thanks to her great service

This review is two years late, but I feel it necessary to share my experience. tl;dr: If you know exactly what service you need/want, they'll provide excellent service. But I'd get a second opinion before addressing any other surprise repairs they suggest - even if it's something seemingly routine like changing your brakes. I took my vehicle to MINI of Stevens Creek in late April / early May 2019 for a routine oil change, which they did well. They also did a multi-point inspection and told me my brakes were in need of immediate replacement, my right control arm was bad & should be replaced soon, and some other repair that would be needed shortly (I think it was a seal of some sort?). The fact that they told me I needed brakes made me skeptical; they had just been replaced about 10-15k miles previously but maybe I had been extra hard on them? All in, I was quoted about $4k in work which I chose to defer for at least a little while. Since then, I've been driving my car significantly less and have had my car back to two different dealers for oil changes - the first one was the MINI in Concord and the second was a BMW dealership in a different state. Each time, they've done their own multi-point inspection. The MINI dealer mentioned the brakes but said I still had some life in them & neither dealer has mentioned the control arm or any other necessary repairs. I now live where it snows in the winter so I wanted to get my brakes taken care of before the roads get bad. And, I've driven another 10-15k miles since MINI of Stevens Creek told me I needed to replace them ASAP so I figured I was long overdue. Well, turns out, they didn't need to be replaced at all! I could've gotten quite a bit more life out of them, but I still went ahead and replaced them since I already bought the parts & it was worth it for peace of mind heading into winter. If rating on just the oil change service alone, it'd be an easy 5 stars. They're friendly, scheduling was easy, and my car came back to me looking better than when I dropped it off. I'm only taking off one star because, while they lied to me about my brakes being severely worn, I don't know if they lied about the other recommended services. I'm less likely to trust them, but it is possible their inspections are just that much more thorough than other dealerships. For now, my car is driving fine, there are no strange noises, and no warning lights have come on so I'm choosing to wait for any future repairs.

Staff here were friendly and helpful! Came in to just test out a manual cooper jcw for fun of having done it, ended up buying it! Lovely cars and people here

It would be no star...I was treated as if I was broke....also the car I scheduled to look at and test drive wasn't available for me, a call would have been nice. Going to another place

Very friendly and knowledgeable sales associate. No game playing. Received a fair trade in value for my car. 0% interest for 5 years.

Sales service was great.

Visited to sell my car...quick appraisal...competitive offer...

Good place for your Mini. Not one of those places that will pressure you into maintenance that you don't need. Not a cheap place for general maintenance though.

All around great service starting from the managers, salesman, the service department, and collision guys. Always professional and helpful! I highly recommend Steven Creek Mini

I was a Mini owner, so I know the deal. BUT, Harres doesn’t even care to help customer AT ALL. I emailed him for leasing option and just said “unfortunately NO” I asked for $25,000-27,000 car for $270+tax monthly, not for more than $30,000 car duh? Who leases mini cooper for more than $300 per month? NEVER IN HERE

Great service

Hector S. was very patience and informative! Thank you for your great service and friendly demeanor. 10/10 Service manager also is friendly & attentive . 10/10

Worst dealership I've dealt with so far . I went for a test drive. Staff member met me outside. Didn't say a word just stood there with the keys. We drove off he said nothing the entire ride . I asked questions about the vehicle and he knew nothing. I initiated a trade few days a go and it takes them a very long time to get back to me about anything. I don't recommend . Will be moving on to a different dealership.

I don't usually post feedback after mini checkups - but this one was really good! The manager (Taylor) didn't try to sell me on any extras, was super informative and nice.

While the purchase of the vehicle went smoothly since then I have received ZERO. no information on my loan and the payment is coming up due. Additionally I paid for several upgrades including window tint, floor mats, weather sealing and no one has reached out to schedule these services again which were prepaid for. This was over 3 weeks ago. I have called and spoke to someone at the dealership 3 different times with promises of a callback to resolve these issues and have had NO callback. I should also have my license plates from the dmv by now and I will assume they were lost but apparently that’s my problem with the dmv and not the dealerships.

nice

Chat line is worthless. They should be described as “screening agents”. They don’t answer any questions, they ask you questions! Then you are referred to an agent who will contact you. Waste of time.

We spoke to a guy night before about a John Cooper that we found in the website and then drove 2.5 miles to test drive. Only to have the same VIN number be the same but not the same car! Photos totally not the same, not automatic and more!! What an absolute waste of time and false advertising!

Fantastic dealership! The best sales people we've ever encountered.

Hector is our advisor. Very helpful and great service!

Clowns!

Lovely experience visiting. This was the first place where I test drove my first MINI, and probably the reason I got one. Their service was quick and detailed explanation was provided. ( Coffee machine is also pretty good :D )

Service adviser Travis Bauer was very professional good execellant Job!

Just got my 2021 mini clubman JCW, many thanks for the team. They are very nice and patient during my visiting. Love this car, hope everyone can get their prefect MINI.

The car went for Oil Change last week and there was no check engine light on while dropping off, but it had check engine light on when it was picked up.

Appointment was 11 waiting 5 hours. Horrible service.

Hands down the best experience! Everyone was so welcoming and made the process very easy. Everyone I dealt with from each department worked with me the entire way! Hector (service advisor) kept me informed the entire way and Travis (service advisor) helped me checkout when my vehicle was completed.

We wanted a no-nonsense car buying experience without high pressure salespeople, fancy sales gimmicks or promotions and fast email communications. That is exactly what we got from Jeff Mazzella. He is awesome. We custom ordered our MINI and got regular updates from Jeff. When it was time to pick up the MINI, we had an illness in our family and Jeff was able to make it work for us to come in a few weeks later to pick up the car. We love our new MINI. SO much fun to drive. And Jeff took the time to go over all the cool features with us (even with our bored six year old in tow). Very professional and kind. Thank you Jeff.

Con gran variedad en su marca ,buen servicio y con precio justo!

Purchasing a car from Stevens was the easiest and best car purchase experience in my life. I'd done research on the range of sales prices for a Mini Cooper. I gave Vincent my preference on options, model, color and my price point. Vincent found me the exact car at a better deal than any other dealer in the Bay Area (or So Cal.) To my pleasant surprise they also gave me Weathertec car mats and tinting.

One of the best car purchasing experiences I’ve ever had. The dealership is nice and clean. The staff is very professional. Brandon in finance and Almond in sales were great to deal with.

The 5 stars are for Travis Bauer (yesterday [since google wont let me right a second review for same business]) and Chris (from a month ago). I bought a user Mini and had a decent overall experience. However, Chris from the service department went over and beyond, and was amazing to take care of my car's service needs. Same with Travis -- polite, courteous, extremely helpful, kept me informed throughout the process, and just a great person to deal with.

Timely, professional and thorough

Good helpers

The worst service experience I’ve ever had. They gave me a service appointment, I went there on time and they said they will not be able to do it that day. They gave me another appointment for the day after and the same thing happenned. I went there 2 times and came back home without service. Eventually, I scheduled my service appointment with ‘East Bay Mini’. I am not going this place anymore. Although they keep sending coupons with service discounts, they are more expensive than East Bay Mini.

Had a great experience with Hector at the Mini Service Dept. My convertible top needed a replacement communication harness that confirms the top is closed (only one was in Germany) that would take a couple weeks to get. Hector took the time to update me on the ETA and secured me a loaner car as it would take 2 days to install the new cable. On pick up - there was a loose plastic facia part that needed attention. The service manager (didn't remember his name) helped get that taken care ASAP and I was on my way within 15 minutes.

They are friendly but are inconsistent with their quotes. One provider in the past gave me two figures that were off by $1500. The manager approved the lower quote with heavy insistence. Another provider said that he’d “take care” of an issue if I came back with it in the future but when I did, he didn’t work there anymore and they didn’t have a record of it. They are professionals but I hate this part of the car maintenance industry.

Mo was very helpful in making the buying process easy and painless. I worked with Mo over the phone, email and text to find me the vehicle I wanted. I highly recommend using Mo as your salesperson.

Taylor was very helpful and informative regarding my service needs on mini clubman,. I had planned on staying for the service but told it would take several hours. No shuttle service available back to work so uber 27$ each way.

Very friendly greeting at drop off and pick up. Very thorough explanation of services. Car was ready when promised. Very satisfied with my experience.

Great service and supportive staff

I always feel taken care of. Sadly due to COVID-19 the coffee machine wasn’t operating, but it’s a LOVELY walk to Starbucks 💚 Thanks TJ!

Didn't like it

I have never had any luck with actually BUYING a car from this dealer, but have had very good experiences with having my MINIs serviced here. Scheduling an online appointment is helpful and the hours are convenient. This last round (dead battery), Hector was very helpful. I've never bought a MINI in that wasn't under warranty, however.

Very helpful in resolving my problem with a new vehicle. I was keep up to date on the status of the service. Thanks to Taylor & staff!

Hector and Anthony in Service are great! They took care of our car, it came back clean and though they advised me of additional items that need to be done in the future, they never pressured to get me to do right it then. I also want to share a quick note about Mohammad in Sales. My daughter and I planned to meet at the dealership to drop off her car after Service hours. Just as I arrived at the dealer, my daughter called to tell me her car shut down at a stop light on the way there (due to an aged battery which we were going replace there). I went inside and spoke to the Sales Team and explained the situation. Mohammad took charge, found a jumper box, asked me to jump in a car and away we went. Like a pro, her maneuvered the car right behind hers and helped jump the car. His quick thinking and kind act, got my daughter out of an unsafe situation. What a thoughtful and generous thing to do…. Thank you Mohammad, you’re are awesome!!! Thanks Mini Stevens Creek! As long as we keep buying Mini’s, I will only go to you!

Our sales guy Mark Ivensky went above and beyond to make our purchase, a gift for our daughter, a special and memorable occasion! Finance manager was awesome to work with, super easy and enjoyable car buying experience! Wish we had to do it again!!

Bryan was really helpful. He explained everything to us.

They did what I requested them to do, albeit not as quickly as it could have been done, but they had very valid reason for the delay

My serviceman, Anthony, was super friendly, professional, and efficient and the service team got my job done in no time with no hassle. Great job!

I had a great experience purchasing my 2022 Mini Convertible at MINI of Stevens Creek. I wanted a yellow one, and had reached out to them to let me know when they received one, which Alvin did. I bought it the same day and the whole process was seamless! They followed up with me and I went back a few weeks later to learn about more features. Highly recommend!

I was selling my car through Kelly blue book, KBB offered me $14k and a list of dealerships that would pay that amount. A dealership in Gilroy reached out to me 1st but MINI was closer to my home and said they all pay the same amount that KBB offered. I was very clear with the salesman that I was already promised $14k in Gilroy and he was insistent that I would get the same amount at his dealership. When I got there, they looked at the vehicle and offered $500 less stating it was because the tires needed to be replaced. I ended up having to reschedule the appointment with Gilroy dealership and drove to Gilroy. Within 15 mins we were given a check for $14k as promised at the Gilroy dealership. MINI wasted my time and gas and the manager's last remark to me was that he SHOULD be taking $1000 off to replace tires because they only use OEM tires that apparently are marked up to $250 a pop... Khodas Cars in Gilroy if you're selling folks

The previous times I’ve taken my mini to this dealership has been an amazing experience. However this last visit was by far my worst experience. I initially had an appointment on a Saturday late morning (11:20am) but needed to reschedule when I got to the service center since they were short staffed. I had no qualms about rescheduling the appointment but didn’t understand why I didn’t get a courtesy call to inform me or to reschedule since I drove down from San Francisco. I wasn’t upset having to reschedule since I empathized with being short staffed having worked as a healthcare worker throughout the pandemic. The man who helped me easily rescheduled my appointment to the coming Friday. He told me to drop off the car at 8am and they will have it done in a couple of hours. Wednesday comes and I receive a reminder email from the dealership stating my appointment on Friday but the time on the email said 11:20am. I called the dealership to confirm the time and the receptionist couldn’t find my appointment initially and had to talk to the man who rescheduled it for me. The receptionist relays to me “8am is fine. We’ll see you Friday.”The Friday comes and I have my partner drop off the car for me since I had to go into work (he dropped me off on the way down to Steven’s Creek mini). He did arrive about 35 minutes late but apologized and spoke with the man helping with my service. The Steven’s creek mini usually has a free shuttle service (up to a certain mile radius) while your car is being worked on but the man told my partner he should get a Lyft (this may be because they were busy which is fine if they mentioned that to him). He goes about his day trying to kill time waiting for a phone call to hear that the car is done. My partner finishes lunch and calls the dealership around 2pm asking for an update. The person on the phone then states it won’t be ready until closer to the end of the day (they close at 6pm). My partner mopes around for another couple hours and calls back at 4:30pm for an update. The person on the phone told him to come at closing time and that he would wait with him until the car is done. My partner is waiting at dealership right before 6pm waiting for the car’s service to be completed. He had to pay $50 for tire rotation which should have been included in my warranty especially since it wasn’t rotated on my previous milestone service (65k miles) which was about 3 weeks earlier. I had finished work at 4pm and had to take a Lyft home since my car was down in San Clara. I’m giving the mini of Steven’s creek 2 stars because I feel there was a lack of communication and misinformation provided prior to and on the day of my appointments, they charged me for a service that is included in my warranty, and the time they took on the car which caused both me and my partner to pay for several Lyft/Uber rides to get us to and from locations because we didn’t have the vehicle done in a timely manner.

The sales team was great. We were shopping from out of town and we were able to get clear information about the cars before we came to town to drive. They made the process easy. Fun and friendly team.

Going away for a week and needed the car. Of course, the hatchback quit working. They got me in next day and fixed it while I waited (in a COVID-19, social distancing approved manner). Recommended new plugs, too and I saw an immediate improvement in fuel consumption. Coincidence? My imagination? Maybe, but I'm happy! Thanks, Hector and MINI of Stevens Creek

Relaxed fun place to shop. Can’t go wrong with a MINI.

My experience was overall average I appreciated the customer service reps~

I had a very good experince with you. Very professional staff, they worked with me to get me into the mini i picked. Only gave 5 stars,as thats the limit.. But would go 9 stars

Amazingly friendly staff. Despite being super busy, the people at the dealership went out of their way to make my wife and my experience wonderful. We walked out with the keys to our new car. Special thanks to Richard Valadez, who was super friendly and nice. Highly recommended if you are looking to buy any MINI car.

Bryan is a great service advisor. My service was performed on the timeline I requested and my car was cleaned with care, not one of those bad wash jobs.

Bryan is a great service advisor. My service was performed on the timeline I requested and my car was cleaned with care, not one of those bad wash jobs.

I love my MINI. The personal service from Travis is awesome. Mini of Stevens Creek delivers—-sales, service, personal contact and in-time delivery when you expect your vehicle The service department is the best—-even better than my second vehicle from another AutoNation dealer. Thanks Travis for always delivering terrific service.

1 star for the person who helped me. He was nice and trying really hard. 2 star for the clean condition of the car and final service received Negative 2 stars for: time it took to get the car back. Appointment was 10:20 am, I even arrived earlier to make sure I was on time. Time I was checked out and in my car 1:50 pm... I know because texted the husband. That's more 3.5 hours of waiting and not acceptable. I asked for a shuttle, granted someone called in sick but the dealership should have provided an alternative (hire Ueber or reimburse client for cost). 2.5hrs to 3 hrs is what I was told. 3.5 hrs having to wait in the lobby or otherwise not acceptable. Also this isn't first time it's taking so long.

I had almost lost hope with this dealership with multiple less than satisfactory experiences just stacking up against them. In the time I had my car I have had several service advisors that were clearly working for a paycheck rather than for the client. To my surprise this past year I have been assigned a client advisor that actually does care about the client, and is open and honest about the work that needs to be done. In the years I have been coming here I have only met two others that showed this level of caring. I do highly recommend Hector. If you have the opportunity to have his assist you rest assured you are in good hands. He, and a few others, have restored my faith in this particular dealership and I will continue to purchase minis from this location. I hope the dealership knows and appreciate the talent they have in this individual and look at him as an example when hiring new comers to the Mini Cooper brand.

TJ was such a rockstar! I loved my service there and he made everything so easy, kept me up to date, and an overall great experience.

thanks, she is wonderful expert. thanks. bryan is a nice guy.

Being my first car, Mini has made the experience very smooth and wonderful. Everyone I have met in the service department has been amazing as well. Always very knowledgeable and helpful. Would definitely recommend to my friends and family. :)

Have been a client, for the past 5 yrs. Service Advisor Hector is the best. He’s informative, efficient and is a professional at his job. Always given me top notch service.

This is a surprisingly difficult purchase. I am still in a three-week process trying to purchase a vehicle in cash from Mini of Stevens Creek. Going through Cars.com, they did not receive my request for information so I called them. I got bounced around several sales agents. This took about a week. I finally got a proposal and about two days later I offered to purchase the vehicle in cash. They had me fill in a credit application nonetheless, claiming it is a required point of reference. I was told their finance department will contact me. After several days I called again asking for an update. One of the sales reps told me the finance department will mail me some contracts several days ago. I have not yet received the documents. Wish me luck.

Travis was super awesome!

Service was done efficiently, no problem encountered . Sales staff was another matter.

Everyone was prepared, attentive and helpful with every step of selecting and buying my Mini Cooper SE

Had a very good experience at Mini of Stevens creek when i got my wife's 2021 Mini Cooper. The staff were very welcoming and flexible and gave me all the options i was looking for. Would definitely recommend for anyone looking to but a Mini in the bay area.

I took my 2009, Mini Cooper Clubman in to replace a lower high beam, but while it was there, they found all kinds of other things that needed attention. Although I didn’t want to spend all that money, I am glad they found out all the things that would have gone wrong and replaced them. They even did extra so I would feel better. Thanks for diagnosing everything correctly. My car used to rattle, and had rough start, and now it runs like butter. Thanks, Hector and the service technicians at Mini for listening to all my concerns.

Took my wife's car in for service, the adviser was friendly, very helpful and answered all my questions. The service on the car was done well before the estimated time. Very pleased.

Great service

Anthony was great. I was a little stressed about the repair and treatment I was getting from the ladies who answer the phones, Anthony took care of everything, the loaner car, timing of repair, and extended warranty cost. He stayed in contact with me, has an upbeat personality and is a man of his word. Thank you

Sticker shock at price of replacing O2 sensor. But overall great service. Very grateful that the work was done in one day?a short Saturday at that. We live in the Central Valley so appreciate your meeting the promised deadline. TJ was great?attentive, clear, sympathetic, and accessible. Good use of text first, then phone if necessary. Glad yours is a union shop!

Went to MINI of Stevens Creek to help my daughter purchase her first vehicle. From the beginning, everyone we encountered made us feel at home. They were all extremely helpful and seemed to really enjoy the process. Very professional, they went above and beyond to make sure she was taken care of, and at the end of the day - she was a happy MINI owner. Highly recommend.

Great customer service as usual

Transparent, good service. Ride to and from home was perfect too. Time could have been a little better but everything else was great.

Bryan, my excellent Service Person, was Great! My car repair had lots of parts complications (the radiator had to be ordered from Germany and the first one arrived destroyed! and needed to be reordered) and several other parts needed to be repaired/replaced since my car is so old. But, Bryan was in frequent communication with me every step of the way. He is an asset to Stevens Creek Mini.

Hector was super helpful, for me into the schedule last minute for a new battery and even though it took over an hour I was happy to wait in the lobby (that was super clean) everyone. Hector in service was super friendly, very knowledgable, and patient with all my Questions.

Long wait for the vehicle to be completed. No loaner car available

Purchased a used MINI Cooper. I got a fair price, and the sales folks, Shah and Richard, went above and beyond to deliver the car! Great service!

Great customer service and good deals

Outstanding, given a loaner for the week. No inconvenience at all

Great experience at Mini of Stevens Creek. Our sales associate Mo was helpful to the N'th degree. We ordered a new build from the factory and Mo kept us informed of the progress every step of the way. We were treated with courtesy and the upmost respect during every contact we had with anyone at the dealership. Mo is always quick to respond with any questions we have. When we picked up our new car the process was seamless. The car was up front and ready to go for us and the financing process was easy and fast. We love out new Mini and we would not hesitate to recommend Mo and everyone at the Mini of Stevens Creek team! Thank you!!!!

I love Mini Cooper. This is my 2nd one. Its a great car to have in the city for obvious reasons. We worked with a gentleman named Mark and he was a brand new associate at Mini. He was very helpful and responsive. We really him to make his first sale so we bought the car.

Went early in the morning was greeted ask to wait only took 5min. an service came then the repair only took 3hours I was happy because my car was running fine and they washed my car also

Staff was very professional and helpful. It took more time than I was expecting even though I paid cash for the vehicle.

Travis of Mini provided excellent customer service!!

maintenance checkup went well. a part was replaced due to wear and 2 new tires were purchased. great service from Bryan Nhan at Mini of Stevens Creek.

I've been to many dealerships and service writers. MINI of Stevens Creek, all aspects from the first call to retrieving my car. And particularly Taylor in Service, Very very good communication and professional.

1. Wait times are higher to talk to a service advisor even with an appointment. 2. When calling a customer about an issue, ( In my case, water pump or belt ), it would be nice to send the pics of what is the issue. It is difficult to comprehend on a phone call the grasp the issue for a normal customer. After all, this is cell phone age and should be easy. 3. Car could have been cleaned more internally.

I recently ordered and bought a Mini EV from this dealership. I love the car and everyone was very nice during the entire process. However, there were loads of miss communication which resulted in frustration and confusion while I was waiting for the car to get built and sent to California. They also made a big mistake with my paperwork and that resulted in me losing money on the whole deal. They accepted that is was their mistake and gave me a small discount on the car, but I still lost a lot of money that I shouldn't have. If you want to shop at this dealership just make sure that you are very meticulous with everything at all times. I personally will not be going back unfortunately. UPDATE: I called the number they gave me in their response to this review and left a message for the General manager that always seemed to be in a meeting. No one has called me back...

I went there in Feb for the first time and Alvin was helping me until very late at night. Since I was leasing another car so I was not rush on deciding my next car. But Alvin really helped me pay attention on deals/ offers base on my needs the whole time and I was lucky to get the car I want in the end... which is few days ago in April. I’m very appreciate Mini of Stevens and Alvin who helped me with everything they could! A big thank you! Good job guys 👏

I went there in Feb for the first time and Alvin was helping me until very late at night. Since I was leasing another car so I was not rush on deciding my next car. But Alvin really helped me pay attention on deals/ offers base on my needs the whole time and I was lucky to get the car I want in the end... which is few days ago in April. I’m very appreciate Mini of Stevens and Alvin who helped me with everything they could! A big thank you! Good job guys 👏

Won deregulation service sales and service department. Above average costumer care, absolutely recommend them.

The entire service process at Mini Stevens Creek was great! I sincerely appreciate the general customer service and notice of needed car service. I’ve had other service experiences at different dealers where everything felt rushed and impersonal. Not the case here! My service Representative Travis Bauer- the Best ever! So amazing how he is able to clearly and concisely communicate and explain things in an easy to understand way. Given all of the car techno jargon- he was able to explain in complete lay persons terms to the point where I could understand and share the info. with my partner! He’s very professional and personable- went above and beyond which seems like his normal standard!

The entire service process at Mini Stevens Creek was great! I sincerely appreciate the general customer service and notice of needed car service. I?ve had other service experiences at different dealers where everything felt rushed and impersonal. Not the case here! My service Representative Travis Bauer- the Best ever! So amazing how he is able to clearly and concisely communicate and explain things in an easy to understand way. Given all of the car techno jargon- he was able to explain in complete lay persons terms to the point where I could understand and share the info. with my partner! He?s very professional and personable- went above and beyond which seems like his normal standard!

Car service was great! I waited for my car and it was completed by the time I requested, and they were very helpful with questions I had. Thank you!

Their customer service & Service departments are the BEST!

Great service and excellent staff that supported us to do the best choice ever

Consistently good service advisors, quality work, pleasant waiting area and complimentary car washes

4 hour oil change. With an appointment. Was told 1.5 hours turned into 4 with no additional work done or recommended. I'll be glad when our lease is up. We will not be going with Mini again.

Amazing team, the only feedback that I have is that they tried to overcharge for the gap insurance. I found out that it only comes out to 350 instead of 1,500.

I recently bought my first car at MINI and I had a really great experience. I was very pleased to be helped by Richard Valadez who was an amazing sales associate! He was incredibly helpful with any information and was open and ready to help with any questions I had as well as being very kind! Being that it was my first time in the car buying process I was very thankful to do business with a crew that was so incredibly patient, attentive, detailed, and attentive with the work they provided!

The guy was nice and explained what my car needed. Overall the service was better than last year.

Excellent customer service for maintenance appointment. Hector is very good. But beware buying the Multiyear maintenance plan when you buy your car. It was misrepresented and totally not worth the money.

Travis Bauer gave exceptional customer service!! 5 stars!!

Took my Mimi for a service and Hector and his team were able to get it done efficient and fast.

Service was just ok. I made appt and could not get price how much repair was going to because no one was avaliable to tell me. I found out when I got there yet no car was open for me to drive while the repair was being done. After repair there was a other issue and was not offered to fix while I was there. Repair was for wiper reservoir which was leaking. I still have leak because pump needs to be replaced and is leaking so still have a leak. Now I have to find time to go back and for pump. I also did not receive my military discount. The rep was not friendly at ist and though he did not go out of his way to help the problem. I may not return my mini there for service. My number is not listed right in system and asked for it to be changed but no one corrected it. My email is correct though for further questions.

Johnny the service technician was great! He was able to fix the issue that they hadn't been able to fix on my last 2 visits. Unfortunately, the gentleman I was working with (not Johnny) never called me when my car was ready and I had to track someone down at 7:15pm to find out what was going on with my car. Since they were closed by then, my car had to sit overnight, I was not planning on that and had to take extra time off of work to pick it up the next day as I hadn't planned on it being there 24 hours. Turns out, they were done with my car by 2pm the previous day. Not cool at all.

Johnny the service technician was great! He was able to fix the issue that they hadn't been able to fix on my last 2 visits. Unfortunately, the gentleman I was working with (not Johnny) never called me when my car was ready and I had to track someone down at 7:15pm to find out what was going on with my car. Since they were closed by then, my car had to sit overnight, I was not planning on that and had to take extra time off of work to pick it up the next day as I hadn't planned on it being there 24 hours. Turns out, they were done with my car by 2pm the previous day. Not cool at all.

The service team, particularly Hector consistently provides stellar service and the work performed by the technicians is always done right!

The first salesmen guy Mo was great but in finance... My gap through my Credit Union was $350. They tried to make me pay $1100 for gap?!?! Then they brought it down to 390$ cause I was going to leave and said they were hooking me up(lost $40 quick). My rate through my credit union was 1.99% my loan through them is at 2.5% cause they lied and said that was my rate. Every time they say they are "hooking you up", Thats when they are trying to get you. They said repairs were free if I pay 3,600$ on top of loan and gave me 5 year loan when I wanted 4 year load to make payments same with their add ons smh. I said that means I'd pay $3,600 in repairs. If there is going to be more than that then I'd be buying a lemon. Great car so far but go through your credit union and don't get screwed over.

Did my all shopping & purchasing online they delivered the car to my home and completed the purchase paperwork on my deck in the Redwoods. They went over the Mini Clubman S on my parking pad here at home, nice people, great experience. Start to finish this was the easiest car purchase I have had in my 66 years.

Great customer service. Spanish speaking personnel was wonderful!! They made the process very smooth a couple of days ago when I traded in and bought my new car

I worked with Vincent and Joseph when I was looking for a car. They let me test drive 3 cars and answered all my questions respectfully. I eventually ended up buying the 2013 Audi TT. However, the center light break was malfunctioning, so I asked the manager if he would be willing to replace the center light break if I bought the car. He promised to change the light in two weeks, and somebody will be calling me after the part arrives from the company where he ordered it. I bought the car in February 23. I called back in March 25 and I was informed that the manager will call me back. As of today, March 27, 2021, the manager has not called me back and I am stuck with a car with malfuctioning center break light,

Just got a 2021 1499GT for my son, initial inquiry for a quote was already the best compared to another dealership in the SF Bay Area. At the end, the other dealership matched the price but why didn't they offer the same at the beginning? Stevens Creek, had a few extra options and they basically hooked it up free, fantastic deal. Also, their front bumper didn't have drilled holes for license plate, don't want that, rather do the tow hook to the side, so hard to make a hole in the car, ouch! Thank you to Vince and Joe, cool guys that don't play around, whatever you need, they can make it happen. I had many requests and kinda picky on some things, they weren't phased, and they were like I gotchu. Nick/Bahman in finance gave us a great deal on the Appearance Protection to keep the car fresh in the years to come. Totally satisfied,

Amazing as usual! Great customer service and very easy to work with. I will definitely be back!

Amazing as usual! Great customer service and very easy to work with. I will definitely be back!

Once T the dealer, I was informed well about the service and the shuttle.

Everything was fine at the dealer. The only thing I had problem with was when I me my appointment, I was not asked what will be doing when I get there. Will I stay or leave. Would I need a shouttle and if so, what distance was available.

My service advisor was so nice 👍 and the service was good ! Thank you TJ 🙏😊👏

Mini on Stevens Creek serviced my car plenty of times. No complaints. I get updates before and after repairs, and any other issues along the way. Most of the time, my car is finished before the end of the day.

Outstanding service and follow-up completed on my Mini Countryman.

Excellent experience ?they always take excellent care of my car.

Friendly service. Drove right up and the entire appointment was easy.

Total time of service ended up what was quoted. Found out more services were needed than expected but were all covered. My car got an exterior wash and tire shine. Overall excellent service.

Hector was my service rep. He is awesome! He was able to secure me a loaner and get me on my way.

Stay away from this place! Came in for maintenance, oil change, and a leak from the sunroof drain tube. They did all of that and fixed the leak saying that they did not find any leak at all. Which is weird because before taking it to the shop I poured an entire bottle of water on the groove of my sunroof and it was definitely leaking. But whatever. It was magically "fixed". Thanks! And then this service guy tells me, oh we saw that the transmission coolant is leaking and it's gonna cost me 1400 to get it fixed! Lies!!! I asked how does this happen? He couldn't answer, cause this rarely gets broken!!! Before coming there we checked every nook and cranny of that car and nothing was leaking aside from the sunroof! You guys are making bogus repairs that are not cheap at all! Me and my husband went and picked up the car and checked where the supposed leak was and there was nothing! The assistant manager tried to point it out to my husband and then tried to confuse him by pointing to another part! Crazy! How do you guys sleep at night?!? Taking everyone's hard earned money like that! You guys are thugs! And we are in the middle of a pandemic and everyone's budget is tight! I was a loyal customer but I'm never coming back after this nonsense! Do yourself a favor and go somewhere else after your warranty is done!

Bryan was great. Attentive and listened/acknowledged my concerns. I appreciate the coffee corner very very much!!

They made my buying process smooth and easy! I bought a car for my mom. They let me take the car to my mom to see if she liked it. And, She loves it!

Very easy process to get the car I?ve wanted. The salesperson Brandonm was easy to work with and I changed the original vehicle for one that had more options and received a good price.

I was very happy with the service and repairs to my car I would especially like to thank Travis for all his help with getting my car repaired with out Travis I don?t think I would?ve gotten my car repaired that day

Vincent was great to work with! Love my new countryman. Thanks!

If you go to this dealership make sure you have more than a few hours to spare. I had an appointment and still waited over three hours to see the finance person, who then rushed me through the process, explained NOTHING to me, and was boarder line rude in correspondences afterwards when I needed to have things explained to me. I knew the car I wanted going into it so the sales person didn’t have to really “sell” me anything, but showing me I they options, maybe going over potential extras I could add to my car, and good old fashioned customer service would’ve been nice. I got the impression he was very new and didn’t know anything about the cars other than what was printed on the sticker. I literally sat in a chair at an empty desk fir 2.5 hours with not one single person asking me if I needed anything (even pointing out the coffee area would’ve been nice). I’m about to spend a whole lotta money on one of your cars ya’d think I get a little more “service” from the people sitting around doing nothing in the dealership. Also, if you’re concerned about COVID, double up on your mask and don’t touch anything! The office I went into after 5 or six people were in there was never sanitized between clients and didn’t notice any kind of “safety” protocols while I was there. The finance person’s office was a sty and grimey. I literally used my own sanitizer to wipe of the surface of the desk where I was I sitting. So gross and scary!!

Mini of stevens creek sucks big time. I brought my mini for yearly maintenance as I’ve bought six year maintenance service when I purchased the car. I’ve always brought it this time of the year for the past five years. Two days ago, I brought it and was called later and told I’m off the warranty period by 20 days. It was prepaid so I don’t get why they denied the service I already pre purchased. Such a dishonest company and doesn’t deserve anyone’s hard earned money. I Am a frontline healthcare worker. Covid is on a surge right now. Bringing a car for maintenance right now is not my priority. Serving people is, and saving lives is. having explained my situation, mini of Stevens creek didn’t care at all, same with mini USA whom I called. All of us health care workers are working hard to take care of people, it’s sad no one takes care of us and instead takes advantage of our situation. Mini, you will get what is due to you! I hope nobody else get this horrible treatment I received from your company. I have never received this bad treatment from Mercedes Benz, now I know who my friends are!!! Not Mini Cooper , not BMW, not any of its affiliates never again!!!

Yes maybe. Took it for a scheduled service. Yes oil change was done, but they didn't clear the service light on the car. Had to clear it myself. Good thing I have code reader from having my BMW. It's the little things.

Very professional service time. Work was completed quickly and COVID protocols were in place which made the experience very comfortable.

I was at the service department the other day to get my door fixed and the person that helped me was Travis. He told me what was wrong with the door and how long it would take to fix the car. I waited at least and hour for them to fix it. Travis was thorough with the explanation of the matter. He also checked if my car was still under warranty.Overall it was a good experience especially when the waiting room has coffee and tea for refreshments.

My advisor was helpful. Explained everything. Got my repair for free. This is my 2nd mini and won?t be my last . They have good warranties. I?ve had my car for 9 years and this repair was still under warranty. Super nice facility, makes the time waiting fly by. Thank you!

The team at Mini of Steven Creek were enthusiastic, friendly and extremely professional. They treated my Mini and me with the upmost care and respect. I left feeling confident that my new Cooper was perfectly tuned and ready to roll. Thank you Mini of Stevens Creek for treating my car with such care and respect. You won my vote. Keep up the great work.

I took my BMW X5 2017 in for routine oil service AND all I can say is EXCELLENT customer service. I was treated like I was the CEO of BMW. Yes, I had the usual negative attitude of all car dealers, but this one stood out and they were fair. I did the cost analysis ( time is worth money) and doing it myself or by possibly an untrained mechanic, cost wise, they made it easy for me to bring in the car for the oil change. I will be a repeat customer.

Travis and guys, did a great job for my Mini! Really appreciate effectiveness and courtesy :-)

Emailed several local dealers for price inquiry for a 2 door mini cooper hardtop, specifically requesting email/text reply. Most dealers called me immediately but Luis emailed me to introduce himself. He was very straight forward and provided highly competitive prices on several cars and I was able to make a decision quickly without a long drawn out negotiation. Went to the dealer a couple of days later to complete the paperwork and buy the car. Very painless process, highly recommended.

I've been a customer for many years. Their reliable and accommodating staff and service providers are amazing.

Excellent use of technology (texting) by my Service Representative to effectively keep me informed from start to finish. Bravo for helping me to save money on repairs. Techs and services folks gave my mini some TLC.

Last December 19, I was at dealer for my service. I was comfortable because the staff are polite one person is Taylor (TJ). Good service Happy Hollidays ??

Best service department I have ever dealt with. Service rep. Brian was great and explained the issues with my car. I would recommend this dealership to anyone owning a Mini Cooper

Spending $1600 on repairs that did not solve issue with my vehicle tends to be extremely frustrating. I expressed my displeasure of the results and left it there. I will admit that the staff is very friendly and I believe they have good intent. It's difficult for me to give stellar reviews when I spent a large sum of money and am pretty much back where I started.

It took a long time to process purchase and asked for an additional papers 1 day after the purchase.

Courteous and efficient personnel.

From purchase through my first service appointment with Hector, these guys are straight up honest and reliable. I will buy and get service from them again!

I went in for an oil change and walked out with a new MINI! This is my 2nd MINI purchased from Stevens Creek MINI. Their service dept. is always efficient and courteous. Joesph Lara and Nick who helped me with this recent purchase, just like the 1st time, made the process fast and easy. Thank you MINI for the great product and thank you Stevens Creek MINI for having top notch service!!!!

Had a great experience working with the salesman Joseph in Steven’s Creek for a Mini Countryman. He was upfront about their inventory and worked with me to get the car I wanted.

Staff very helpful, professional and patient. Excellent cars too!

Johanna was very enjoyable to work with for finding the mini i wanted. She was very helpful with answering my questions, as well as searching for any car that matched my strict requirements on car play integration, which seemed to be a rare feature on minis. She was very patient and gave me the time I needed to consider my options, as she was giving me a new suggestion of leasing a mini rather than buying, which wasn’t an option I was considering. She also found a color of mini that I was not considering either, nor thought of, but after inviting me to test drive it, I was wowed by the interior she chose and the color of the exterior. Her nudges towards these offers had no feeling of being forced, and I ended up being a very happy customer, finding things that I haven’t even considered. This was overall a very good first experience and first impression of a car dealer, and am looking forward to working with other car dealers for any future car purchases.

Spectacular. Customer service!! They were extremely patient and no problem answering the many many questions I had !

Had a great experience leasing a 2020 Mini Countryman. Alvin, Mo, Vincent, and Feb were all fabulous. They were very helpful. I would recommend them anytime.

Travis Bauer was very helpful and took the time to answer my questions and explain things. It was a very busy day at Mini of Stevens Creek yet Travis made sure my car was serviced as requested.

Just had service done. Great work. Keep it up. Everyone followed Covid protocol.

I took my vehicle into the dealership for routine maintenance, since I purchased it with my car. I have the engine light coming on intermittently and have spoke with the service advisor about it. He stated nothing in the history but I told him that I brought it in for repairs once already for the same issue. They still can not find anything wrong. Bummer. Anyways, it appears that we they did a good job, except for when they cleaned the car, the window were left with a filmy residue that of soap. I really wish these higher end dealers would at least clean the windows inside and out. my pet peeve. Since it is the only dealer in the area, I have no other choice.

Love looking @ the new Mini Coopers specially the New GP

Travis was great helping me! It was a bit of a wait but he came thru for me for an issue I was recently there for. Thanks TRAVIS!!!!

Service is very good & friendly .

Oscar provided excellent service! He was friendly, professional, and helpful.

Bahman was very professional in the initial signing of the contract and after I had a problem with the Jeep he was amazing alway In contact , emails, phone calls always.. He’s was awesome. The service department was as fun to work with as well. The whole team was great. Thank you all for making my purchase awesome.

Overall very happy with the customer service! I needed an oil change and had concerns about a clacking sound in the vent. Other then this, Bryan was very helpful in dealing with this problem.

8 am appointment; maintenance and repairs including brake pads were handled in approximately 2 hours. Comfortable place in the dealership was available to wait with a warm beverage while my car was serviced. Thank you!

This is the second Mini Cooper that I've bought from them, excellent parts department, excellent sales team and excellent services team too. The sales and service team will bend over backwards to help and assist you. They'll be honest with you about cost of your car and upfront about work that needs to be done.😍

Awesome service. My service advisor is so great.

Excellent customer service, as always. My only gripe is that, even though I have a scheduled drop off appointment time, I usually end up sitting in the lounge 30 minutes or so waiting for the service rep to call my name. Just don’t get it. Once they get to me the service is great.

I enjoy driving MINI CLUBMAN. Easy, stable, powerful, elegant, yet practical. Recently, its battery died. MINI of Stevens Creek provided us with excellent, professional service. They're customer oriented and provide thorough prompt service. Thank you MINI of Stevens Creek!

No pressure sales - excellent experience. Great car

Excellent experience with buying my Mini Copper! I pressure sales

Awesome costumer service!

I ordered the Mini Cooper . It seems like no one inspect the car prior to release. I was told that it needs the software update. So, this will be the first issue and long trip to dealership. I hope it would be the last too

good experience for buying car. The sales team is very helpful.

My salesman was nice and he was cool. But the man who is in charge of financing did a horrible job. When I was there, I explained and did everything I needed to, and I told him to ensure me that I was approved by the bank and everything would be good for me to go. He did that, but he was wrong. Once I turned my paystubs in, he was calling every other day because the bank needed something different. That worried me because I did not know if I would be able to keep the car or not, but I told him to make sure everything was good to go before he handed me the keys to a car that was said to be mine. He was more worried about the commission he would get from the sell than anything.

I got the car I wanted, so I did not need to be sold into it. The salesperson was like any other car salesperson, providing me the information I required in terms of pricing and interested in getting me to close the deal. Didn't offer to show me the car or explain anything about it. It was purely a transaction. That is the benefit of working with this brand I guess. Mini USA offers financing plans that are not offered through AutoNation. The salesperson could have been more upfront with that information, instead of repeatedly ignoring my question about a specific option. I was offered, as usual, the different options of prepaid services and insurances that dealers carry, which made the sales process a bit tedious and longer than ideal. A minor detail came up with one of the light frames and needed to be replaced. I emailed and texted the salesperson who sold me the car but never heard back from him. I ended up calling the dealer service department and got it fixed under warranty the day after, in about 45 min. The facilities are clean and nice, and the location is easy to get to. They also have the advantage of a limited number of dealers in the area, so for someone in the South Bay, this is the only Mini dealer (that I could recommend) in about 50 miles around. The car is new, so no experience to report about the service experience yet.

Pleasant expensive. Oscar very helpful and knowledgeable

I always love coming here! I worked with Hector and he kept me informed on everything that was going on with my car, which services were and were not necessary, how much everything would cost, and how long I would wait. He was very knowledgeable and friendly and the waiting area facility is always a comfortable place to be.

Overall experience from the purchase to the service is A . Always been taken care of in a timely manner. Looking forward to coming by the next time.

Awesome first service / customer service experience.

Travis helped facilitate my service, and was great - I enjoyed having the text message updates (I dropped my car off rather than waiting), and the timing on everything worked out well, thanks to the communication. I appreciated everything going so smoothly.

Excelent customer service, courtesy, communication,..spotless waiting lobby,...

Excellent service, everyone there was nice and helpful. Travis was awesome he didn’t hard sell us on additional services and was honest on the time frame to have those other items taken care of.

First time buyer. Process went smooth. Time will tell with the car. Only been a few days, so far the Mini Cooper SE is great.

I purchased my vehicle here and continued using their service department long after my warranty expired. The once-buoyant Mini culture they purveyed so well is apparently sinking. They lazily mishandled my last visit; I drove off the lot several hundred dollars lighter with the main issue still unresolved. I would've gladly paid more to be fully taken care of. A call to the service department manager was left unreturned. They solicited this review via email.

TY FOR THE SERVICE AND KEEP UP THE GOOD WORK.

Unorganized service department. They used to be great.

I took my car in for oil change services. Worked with Travis, who was great! He was professional, courteous, and prompt with his updates. He was mindful of my circumstances and made me feel heard.

I recently purchased a Countryman and Luis on the sales team and Nick on the finance team were terrific. The customer service has always been great here. This is my second purchase from this dealership.

Oscar Lopez, who was my maintenance rep was extremely helpful and friendly. He clearly explained the items that needed Repair. The whole service department was very cordial and friendly.

My wife and I drove from Chico to MINI of Stevens Creek to test drive a particular MINI that only they had in stock. It could have been a long drive for a horrible experience, but it wasn't. The sales and finance staff were helpful and attentive. No hard sell. I will be taking my MINI to a closer dealership for service, but if Stevens Creek was my local dealership, I would have no problem keeping my business there.

Vincent Simpson was extremely polite and helpful from my phone call to the delivery of the car to my home.

Easy service Maintenance check up. Travis is super helpful! Love seeing all the other MINIs!

I have a 2016 Countryman and have taken her to Stevenson Creek for all check ups. I can say in the past I haven?t been thrilled, Brian was awesome on this visit. Timing was perfect for the climate we are in now!

Always efficient, polite and quick. I wouldn’t take my Mini anywhere else.

Robert from service was outstanding as well as Johanna in sales! Both were exceptional! Other dealers are closer to where I reside, but I choose to come to Stevens Creek for their fabulous service!

Service excellent!! Employees wonderful!!

Travis was wonderful. He explained clearly what my Mini needed for it's maintenance service. He was knowledgeable and extremely nice. My car was back to me pretty quickly and I was on my way home.

Couple months ago I purchased my first MINI, overall the best experience, sales department were in constant communication even until my first service appointment (today) but they made sure I was happy with my MINI, finance was a smooth transaction and service today was very attentive, went over all the information with me. I was there for an hour and a half max and they even washed my car! Thank you so much MINI of Stevens Creek!!! Motor on!

Hassle free, and exceeded value expectation. Great walkthrough of everything. 5***** experience

Very good service from Travis at the service department. Explained everything in details and help me out in every way possible.

I had a excellent experience with the automotive department. Because of the lock down they picked up my mini and returned. It. Everything about the service was perfect.

The team was great, knowledgeable and easy to work with all the way around

They care about their customers. They have sales on some of their customers. They try to finish the service is by the end of the day.

My minor concern is the service mileage was not reset due to the microfilter that is still clean today, so I may have to come back sooner than the next oil change

Extremely dissatisfied with the level of costumer care.. Not only did it take 2 hours for the service rep to ( call ) and tell us that the battery needed replacement which was why we were there for . Arrived at 11:30 and we didn't leave until almost 3pm. Not once did he give us an update. Once the car was finally ready the service rep failed to go over the diagnostic report with us . So once we got home , their was things detected that could have been taken care of their and then ..

Today saw the completion of my 30,000 mi. service. Oscar Lopez, my technician, has been very supportive and professional in this process. I feel confident trusting his expertise. I would recommend him to anyone.

Good, fast service and nice people. Know what they are doing.

Travis is a pro -- he takes care of me and Mini Cooper every time I come in.

Robert is wonderful and helped with every little detail throughout the service process.

Great experience didn’t wait very long and was able to do some work while I waited . Car was nice and clean inside and out when I got back in . Service person was excellent

Many thanks to Johanna of Stevens Creek Mini and Nick Kamali who helped us tremendously when we turned in our 2017 lease and leased a new 2020 4-door mini. This was during the very difficult time of COVID-19 and they went the extra mile for sure!

Awesome and very quick service. Love them! ⭐️⭐️⭐️⭐️⭐️

mini is great with everything . They made sure my car was driving right.My car was washed an serviced right .I had A had A fuel pump issue that was taken care of.I was very happy to get my car back an drive whit no issue thank you mini cooper.

Overall experience was great. My salesperson did her best to get me the car I was looking for.

Great experience. Loved working w/ Amanda

Customer service is always great. Trent my normal service advisor called me personally to let me know he wouldn?t be in on the day of my appointment. He let me know Robert would be taking care of me. The personal touch and hand off set the expectation of someone else giving me the same great service, which Robert did.

Was given friendly and knowledgeable service and advice from two gentlemen, both named Mo. One worked in sales, the other in finance. They really took care of me and helped me select the perfect car, a birthday gift for my wife i highly recommend this dealership.

5Star for sure!!! Super easy going experience. No pressure. I love my Mini Cooper. It is great on gas and is so easy to park. It has plenty of power too. Amanda and Elvin were so nice and very easy to work with. I highly recommend this dealership!!!

Amanda Jewell, my sales representative, was extremely communicative during the sale and delivery process. I reached her via e-mail and the transaction was on. The facilities (albeit far for me) were well worth the travel. The accommodations are comfortable and welcoming. Mo the finance guy is very thorough and has a warm personality. I felt right at home. Last, I love my Countryman with all its bells and whistles.

I love the non pressure friendly atmosphere. I highly recommend this dealership off Stevens creek and I highly recommend buying a Mini Cooper. Great power, great gas mileage and super fun to drive AND affordable.

Jordan Graczyk is an excellent Service Advisor. Thanks very much Jordan.

Vincent was amazing and super helpful. He took me on a lengthy text drive which I greatly appreciated. (I was test driving other cars that day and their routes were a lot shorter). He was able to show me the different features on the car and even told me the difference between all the mini models. Whenever I asked him a question about the car he never paused and was able to give me an answer straight away. I was not expecting to buy a mini but with the help that Vincent provided me I was completely sold. His service/help played a huge role in me purchasing a vehicle that day.

The service assistances is very patient and carefully introduced the car to me and answered my questions kindly.

The scheduled work was done on time and as expected. My only criticism is that during the inspection phase, the battery failed the testing and I was not given the option to have it replaced. I was told at check out to just "keep and eye on it" which makes me feel very vulnerable and nervous that my car may not start when I need it to.

We bought a car recently and had a great experience, from the customer service to the buying process.

everything on time and well done. Very courteous

awesome service specialist Trent Davlantis! Very nice facility

Bryan went above and beyond as a service provider. I brought my JCW in without an appointment as the emissions light was on. He kept me informed of the process throughout which required a couple days in the service center. Excellent communication and customer service skills. He advocated with the service manager to adjust the diagnostic and software reprogramming fees due to the relatively new age of the vehicle. I was pleasantly surprised at my clean car with tires dressed when I picked it up.

I had a lukewarm experience 3 years back and was not sure of getting another lease at MINI of Stevens Creek. However, Johanna Castelo did a tremendous job of answering all our questions, helping us decide on the course of action (buy off the lease, return, upgrade) and eventually making the entire process painless. She went above and beyond, by locating and fixing a 1-year old incorrect service charge due to a misunderstanding of coverage I had on my previous lease. I highly recommend talking to Johanna if you are interested in a MINI.

I found the car I wanted.

Steven Creek Mini Cooper an Autonation affiliate is a smile in your face dealership. They come on as great but in the end they are all about the sell. Once the sell is done they are done. They sold me a lemon I returned the car three times for repair that they never diagnosed or fixed until the transmission completely failed and when I brought it to their attention they tried to disassociate themselves from the problem. The were rude, condescending and arrogant. Their lackluster customer service and curt attitude was their way of avoiding responsibility. I had my car for less than a year and was having major car problems that they wouldn’t accept any responsibility for, my car was down for 3mos they didn’t offer a rental a tow or to cover the cost or replacement they relied on my extended warranty and I was responsible for all else even though I had returned the car for service three times them keeping the car for days and weeks but that assured me that they did no service so BEWARE of their service department as well as sells. I will never ever buy another car from Mini Cooper of Steven Creek Auto Nation BEWARE

Great car -- Have had two of them and the service has always been GOOD --

went in for a basic service i live about 45 minuets away on a good day, i get home after having my car there all day on a saturday, and they didn't reset any of my service lights.

Shopped on-line, checked on vehicle we liked, made contact with internet-manager Feb at the dealership. We then drove down met him,checked out the car. Buying process with cash was easy, out not too long after. No issues.

took car in for a routine maintenance. They found out the brake pads were worn, replaced them and got me on my way.

Very courteous great service this is a great place to take your car

Hector provided outstanding service he was very knowledgeable, thorough and responsive Sincerely, Ted Kevranian

Great customer service. I waited for my Mini to be serviced and it was completed within 2 hours as promised.

My service advisor said 15 minutes til completion then must have realized he forgot the paperwork handoff to the cashier. Must have had an extra hour thumb twiddling after driving to the dealership from 100 miles away. Not really liking the service or prices. I mean over $600 for an extra electronic key that didn’t come with the used car. Robbery!

The technician, Angel, briefed me on whatever needed to be done with my car. I was furnished with an estimate of the work and given a reasonable timeline of the wait. I was also driven home and picked up when the job was finished. The car looked amazing and service was impeccable. Thank you Mini of Stevens Creek. You are worth recommending to others. On a scale of 1-10, I give you a 10. Jocelyn Bernardo

I had a really good experience getting my first car here. Vincent and Asefi have been really helpful. They were very patient in explaining the difference between different models. I am satisfied with the price they offered for my 2020 Mini Countryman. In addition, they are very helpful in finding an insurance of the lowest price. Jessica was also to get the lowest rate for a loan that I?ve ever seen. I actually don?t need to worry about anything here. They are really warm and helpful.

Staff overwhelmed. No one calls you back. They don't tell you when your car is ready so you lose precious days. Or you come in too soon only to find that they need another day.

I had an absolutely great service experience with Hector. He was extremely helpful and went far beyond my expectations.

Travis always provides the best services. He helped me file a claim for my tires and saved me money, I really appreciate it. He patiently explained to me the mechanical problem and let me know my best choices. Teressa drove me back and forth to the rental company. She is so nice and friendly. She makes the car a comfortable space. I truly enjoy her rides and the joyful spirit she shared. They made the Mini experience smooth and warm, great services!

My service adviser Travis does a great job.

The service by Trent and Genius Travis is exceptional! The ride to and back to dealership with Jordan was in time. Thank you for the great service!

Great experience! Highly recommend this dealership and entire team. We love our new Countryman. Thank you guys to make our dream come true!

I recently took my Mini in for service and had a question about a weird noise I was hearing. Joel Flick in the service department is awesome. He inspected my car and even brought me out to the shop where my car was up on a lift to explain why my car made the noise (which is totally normal), he really helped me understand the mechanics of it all and I left feeling confident that my car is in tip top shape. It was also my first time working with Ernesto, the service advisor. He was super helpful and even applied a coupon that was current without me asking. 😊 Thanks!

The sales people are very nice, knowledgable and patient in helping you find your perfect car. Thanks Tony and also Arta for helping me choose my new Mini a few months back. also, huge thank you to Sharon in accessories and Hector Salceda in the Sevice dept. He has been such a big help with all my questions and ideas for upgrades to my car and has made them happen. I am very happy with all the services I've had here and will continue to have at this dealership. I do recommend this place to everyone and I recommend talking to any one of the people I've mentioned. they will make your experience a good one.

Very awesome experience with Amanda Jewell, she’s very knowledgeable, pay attention to detail, keep me informed about my new build, going through all the options and explain to me what’s the best for me. This is the third car I bought from MINI at StevenCreek and I can say that this dealership have the best staffs and will take care of you from walking in to test drive to taking your car home 😊

Truly exceptional service from my service advisor - Hector Salceda. He always understands my concerns and takes good care of it.

when I said I just wanted to test drive today, instead of a warm welcome, the front desk guy just keep asking "When are you going to buy?" "What is your budget?" ... I just honestly said next year and today just for test driving. Then the service became unwillingly to let us test drive. After one test drive for a 2015 used one. I asked: "Can I try 2020 new model?" "NO. You are going to buy next year, right?" no?????? is this really the way MINI dealer work? Delining test driving just because the customer is not going to buy one immediately? So guys, next time you went to this dealership. you'd better say you are going to buy one immediately so that the dealer would be willing to service you because they are just caring about earning money from you.

Really terrible test driving experience service today. After knowing my purchase plan is next year, here is the conversation - "Sir, Can I test drive the new 2020 Cooper?" "No, you are not going to purchase one until next year, right?" Declining with questioning customers? that's so rude.

Awesome service and great experience. When you allow them to take their time, you get top notch service. Trent, my personal service advisor knows what my Mini means to me and he took good care of her.

I have always had excellent experiences with Mini of Stevens Creek! My service advisors have all been top notch! I’d like to give a shout out to Hector Salceda! Hector, you are fantastic and have continually provided outstanding service. Thank you!

Very nice space and professional interactions. Personable sales people and financial manager. The only downside is I had to wait over an hour to meet with financial person because one was ill. I was there for many hours overall...which seemed too long.

Great place to purchase a vehicle and Service Dept. Quality feedback from Luis- Sales Rep. , Jonny P. - Service Advisor, and Dorna - Finance Mgr. Best car buying experience. Sales dept and Service dept is top notch. Thank you Mini of Stevens Creek.

Service department is very disorganized. The appointment makers are not on same page as service advisors. Unfortunately, there is not any other under warranty Mini service centers in area to go to.

The service dept. made it right after seriously dropping the ball on my service. No one would return my many (6) calls. I dropped it of on a Wed. at 2:20pm and heard nothing until 24 hours later during which time I called, left messages and was cut off while on hold. They did reduce the charge which I felt was fair. They were to busy and must therefore be understaffed or overbooked. I would not have my car serviced there again especially after driving from Northern Ca. ,5+ hours.

Had horrible experience with their roadside service. But I have to say Oscar in service redeemed the whole experience. He was great and went above and beyond

Took me 4 hours to trade and buy a car. The sales person was nice, his manager at the time was just ok but the financial women was the rudest and the most unprofessional of all. I will not go back there.

Recently bought a MINI from MINI of Stevens Creek. The sales lady, Valerie Garcia, made the whole process very smooth. Also, I found a dent on windshield next day. Valerie help me setup the repair. The repair experience is nice. The service manager, Travis, not only take care of the repair work, also, help me arranged the transportation to my office, and back to the dealership. The driver contacted me before the pickup and showed up on time. He is very familiar with the routine. I owned BMW for many years, and had many trips to BMW dealership for services. I wish they could provide two-way transportation.

I am sad to report that I had a very disappointing experience with Mr. Hector Salceda. I arrived early for my 11am service appointment because of a clicking noise and was promptly received by Mr. Salceda. I was told to expect service to be completed by 4-5pm the same day. I received a courtesy car for the day. Five hours later, come 4pm, I return to the dealership expecting service to complete soon. By that point, I had received absolutely zero communication from Mr. Salceda on the progress of the service. By about 4:30pm, I walked up to Mr. Salceda to ask for an update, and he annoyingly replied that it was being worked on. Since service closes at 6pm, I assumed that it's going to finish by then. I did not receive any indication that any parts needed to be ordered or that I would not receive my car back by end of day. Come closing time at 6pm, still with no communication, I walked up to Mr. Salceda and asked for an update. He told me at this point that parts would need to be ordered and that the car would need to stay in the shop until next week. I was told to use my courtesy car in the meantime. At this point, I was upset for multiple reasons: 1. I wish I had been told earlier that I would not be receiving my car back the same day, and 2. The customer should not be the one inquiring for an update at the time service hours close. Mr. Salceda should have been proactive in letting me know that I would not be receiving my car back so I could have left earlier. This mistake is a blatant disregard for customers' time and schedule. Mr. Salceda's excuse was that the shop was busy that day. The reason why people book appointments is to have a dedicated team to service vehicles in the allotted appointment time. He did not even bother to apologize and overall seemed very smug in his attitude. I emailed about my experience to John Gullo who promptly responded to my complaint and I returned for service on another day. I had my car repaired and my experience was mostly positive. In my previous appointment, Mr. Salceda told me that parts needed to be ordered for the recall notice I had on my car. In my second appointment, the fantastic service rep, Ernesto, told me that the recall notice was simply a software update. Unfortunately, Hector lied to me that parts needed to be ordered for the recall notice.

Hector S., my fabulous new service advisor, post service patiently explained or addressed some of my concerns since my Cooper Convertible is 14 years old. I love my Mini, but the cost of repairs is pricey, especially as my car is older. (Sad). Joel, my preferred mechanic when I go in to Mini of Stevens Creek knows my model year, so I trust him completely to take care of my care and I request him all the time. Most (maybe all) of the time, Joel actually comes into the waiting area to briefly go over his findings, before he turns me back over to my Service Advisor. Also, worth mentioning, one of the sales guys helped "fix" the vending machine that was not functioning so I can get a snack while I was sitting around waiting. His desk is towards the back of the sales floor, close to the restrooms. I had a positive experience again.

Thank you, Hector, for an on point service visit. Questions outstanding from last service visit (with another Service Advisor) were dealt with in a professional and helpful manner by Hector. Also, shuttle service worked smoothly this time, to and from our hotel where we spent time while our MINI was serviced. Thank you, MINI of Stevens Creek. Look forward to seeing you again at our next service visit.

Really friendly and straight forward sales people. Amanda, Johanna and Harres were very knowledgable and great to deal with.

We bought a 2013 Mini Cooper countryman with 36k miles on it from this dealership. We were brought to Dorna who knows absolutely nothing about cars and told us about the car we eventually bought. Long story short the car blew up 3 days later and we have to scramble to get a new car. I understand these things happen but not one person apologized for the car blowing up or did anything out of their way to help us. We talked to pretty much every person who was in there and had to explain our situation to each new manager that we came in and talked to. Every manager in there has no idea how to have customer service or even say hi to someone as they are walking in to buy a car. I would not recommend this dealership as they have done nothing but give us problems and not even care about it. Do not come here for a car!

We always have great customer service

The process was simple and did not take a long time. Price is set, no negotiation

Easy car buying experience, lots of great deals to choose from, excellent customer service, an other happy customer. highly recommended dealership.

I took m car in for an oil change and wheel alignment

Needed to bring my new MINI in for an issue with Apple Car Play. Service tech met me close to my appt time, was courteous and kept me informed during the day. Service fixed the issue in one day vs the projected multiple days. Lounge area is comfortable..

I recently had my car serviced there. The call in service left me hanging on the phone and I hung up after waiting ten minutes. When I got there I went to check in and it took me nearly 50 minutes. And when I asked what was going on first the wait in the phone and now this he was rude and said the phone wasn’t his fault and if have to wait. Finally I got checked in and I was promised a courtesy vehicle which he then tried to make it seem like I shouldn’t get one but he could do me the favor and blamed lack of cars on mini budget cuts. My maintenance took two hours longer than expected despite no problems. And when they washed my car which one week earlier had been fully detailed they didn’t remove windshield bugs. To get there it took 2.5 hours. I will never go again. Terrible customer service. I’d highly reconsider buying a car there; drive the distance. I’ve been to 4 mini dealerships and this was the worst.

Tony was very helpful and devoted a lot of his time to help us. We went three different days and each time he was committed to helping us make a good choice.

Love MINI of Stevens Creek. I drive from Palm Desert for service because of their excellent service!!!!

Amanda, the salesperson was gteat! It was a pleasure to do business with her.

I had my service last Saturday morning and when it finished. I went home and parked my car right away at my carport and drove my other vehicle to another dealer for service. I was so busy that day, i did not get a chance to inspect my car. I have 4 car that i alternate using it, so when it’s time for me to use the cooper again. Tuesday night i tried to get the car ready and i start wiping the whole car. I noticed that there’s 3 small dent on the right side of the hood. Before i brought the car to the dealer, i washed and wax my car and i know there’s no dent there. I called the advisor and he told me, why i’m just reporting it today after it’s been 4 days from the service. I decided not to go back and complain in person, i might end wasting my time with them. Very disappointed and i’m not coming back there or recommend them to my mini cooper group.

Mini of Stevens Creek has consistently upheld high standards of workmanship and customer satiafaction, that has not changed.

More than 20 people waiting for service, not timely - waited nearly an hour to be helped. In addition, I requested a month in advance for detailing, only to be told they had no time - I would have to come back another time for that (only service would be done on a Friday). I live 35 miles away ! And what a joke the loaner process is - they send you to Enterprise Rental - where they had NO CARS! Another hour wait!!!! Fiasco!!

The customer service is really bad and they charge you a lot of money without repairing anything at the end

Courteous, thorough inspection and repair of water leakage around rear window seal. We are very pleased with the service provided.

Outstanding customer service, in the service department- not just sales!! I never thought I’d see myself driving from Pebble Beach to Mini of Stevens Creek for service but Trent, my service advisor, makes the drive tolerable because of his attention to detail and strong orientation to customer satisfaction!! I also appreciate dealing with the same person every time I go in. The coffee in the customer waiting lounge is not bad either!! Thanks!!

I'm a bit bummed out about how the process went. I think they bait and switch prices and use the same kinds of techniques sales people use to bamboozle me into feeling okay about paying too much for repairs. Dropped off the car with an initial estimate of around $4K. Service people were communicative but after three days of back and forth to get a firm estimate they came back with a quote of $4,500 to replace a clutch and flywheel in a 2006 mini and another $4,000 to replace a strut and CV joint. I looked online and found other stations with better reviews quoting half that. Getting the quote was a bit unpleasant because it took 4 days of phoning back and forth with the service guy, although polite, telling me he would have to go back to his manager to get permission. It kind of felt like the run around one gets when buying a car. The same kind of psychological hazing where they tell you a higher price and then come back to you with a slightly lower one and expect you to be happy. However, the final quote was still thousands more than other repair places quoted so I took my car back. When paying the fees for the small amount of work they did, the cashier sounded polite, said the right things, but tone and body language were angry and negative. I noticed that on some reviews on other platforms have follow up comments from the dealerships management, but what they do is offer to speak with you on the phone but they don't address poor behavior or complaints directly in the on-line forum. It's a marketing technique that makes it seem like they care but I suspect they don't.

When I go to the dealership to have my car service, I expect excellent, friendly, and considerate service. Anything less will disappoint. Needless to say, I had an wonderful, happy-feel good service. I went in for a headlight repair, and I had Steven Quinn as my Service Advisor, and he was kind and listened to my issue, made sure I got Joel (my favorite mechanic here) to check my car, so it was a job well done by both guys. I do wish my prior Advisor, Jennifer Timmerman Flick, whom I used for years was still there, but I heard she recently re-signed, so I was bummed about that when I booked my appointment. Thank you Mini Stevens Creek for always a positive experience and good service.

Love my new 2018 MINI Countryman S! The Stevens Creek store has a nice inventory of new and lightly used certified pre-owned vehicles in different trims and colors. It doesn't at all feel like a traditional unpleasant chore you used to dread when you were going to buy a car. You work with nice, friendly and professional sales folks that help you choose the car that you like and make sure that you're a happy buyer. No pressure, no haggling, no trips to the manager for the "best price" or dramatic promises of a one time offer if you don't walk off the lot. The same reasonable price on the website and on the paperwork. Free Carfax report on used cars, demos and loaners. I personally had a wonderful experience and got my dream toy! My special thanks and shout out to wonderful "Motoring Advisor" Solmaz "Soli" Asli and sales associate Raana Sojdeh!

The Sales Staff and General Manager made this one of the best buying experiences we've ever had. They were professional, pleasant, and truly committed to making this a "fun" and stress-free event. I look forward to buying our 2nd MINI from them soon!!

My 2017 Clubman needed both a tow plus a special dealer service procedure to replace badly damaged tires. I had the car towed to MINI of Stevens Creek (no charge--love MINI roadside assistance!), where my advisor Oscar really took care of me. He coordinated separate arrivals of the car and parts, then squeezed me in at the end of the day. The car washers had already left so he even washed my car himself! Talk about going above and beyond. Fantastic experience all around. Thank you Oscar and MINI of Stevens Creek for your excellent service.

Although I know ask them refund unuse extended care is difficult never imagined they can asked customer leave and throwing documents on the table rudely! Also they are used to call police come let you leave! Just because you already own a mini and one person will not have more mini in his wholelife. So they can treat you in bad attitude. The sales manager just like a rogue if he can’t get any benefit from you！ what’s is true we will not have a mini cooper again they really get extra money they want but they lost basic human nature we wish them use the money they get happy. They are losers! I just hope everyone who want go here buy any car just don’t buy any extra programs not only for waste money also for their Sick attitude！I took a video how their finances manager’s treat us but I don’t want to make trouble for him because this is his job. I wish he is happy with his job. And don’t treat your customer like today again although you can’t get any money from them.

My service advisor, Hector, was very knowledgable and helpful through the whole process and provided amazing customer service. Thank you again, Hector! I really appreciate your professional assistance.

Excellent Service... Good Peopke

The service person was friendly and kept me updated as worked was performed.

The overall process took well over five hours to complete the purchase. There is only one finance person; I was told that is the way it is M-F. This led to an extended time waiting and was a late, late night. I thought about leaving and not buying the car at all. That part needs to be fixed so the customer doesn’t have to sit for hours.

Soli was great! Professional. Nice. Went out of her way.

Great experience. Had financing already thru my capital one so it made the process a lot easier. Very good people there. Helped in the whole process through and through

They were great. Explained the work to be done, accommodated my schedule, shuttled me home and back, no hidden or surprise charges and finished the work when expected. Staff was courteous and professional at every step.

I had my Mini detailed here and it was filled with white dog hair. They did an AMAZING job! No more dog hair, yipppeeee! Hector was very helpful in every way and gives excellent customer service. I highly recommend him and Mini of Stevens Creek.

I had an appointment yesterday at 9:20am for service and I was not attended to until close to 10:00am. I even had to ask some attendant what is happening to my car. Then when the attendant saw someone looking into my car, she said someone is looking at your car now and it will take another 3 minutes and someone will call you. So I waited again and it took another 15 minutes before my name was called. Just not acceptable. Another issue that I was not so happy about is that they shuttle me back to my home which is nice but when the car was ready to be picked up, they won’t shuttle me back! Wow, why didn’t they tell me earlier that they can’t provide shuttle to bring me back? Now I have to find my own way to pickup my car! Then I told them how about using Uber which cost only $17.48 and can they cover that at least. The answer is “no”. Well, ok. Since that is how they take of their customer, I will not go back!

Great service in every way...clear, speedy, shutteled me to Barns and Noble near by when dropping a customer off at her house, so kind to my little dog. I enjoy going there, even at my advanced age! 😎

I would give 0 stars if it was possible. Avoid doing business with MINI of Stevens Creek at all costs. My experience with buying a car from MINI of Stevens Creek was a trifecta of utter incompetence, horrible service, and highly questionable business practices. During the purchase, the salesman tried to sell me unneccesary additional warranties and insurance, which is annoying, but to be expected I suppose. However, after I declined right away, the salesman proceeded to launch into a 30 minute sales pitch, while holding the purchase agreement hostage. No amount of "I'm not interested" made a difference, and what should have been a straightforward transaction turned into a torturous experience. Additionally, the car was missing features that it was advertised with (related to the car's multimedia system). This is plain and simple false advertising, and a criminal offense. They did an inspection and attempted fix the multimedia system in their service department, but were not able to accomplish anything. After taking the car to a third-party service station, the issue was fixed, showing the incompetence of MINI of Stevens Creek. But their incompetence did not end there. As expected from any car dealership, the sale included handling of the registration with the DMV. After not receiving the registration and stickers for several months, I inquired about the delay at MINI of Stevens Creek, but the only response I received from the completely apathetic customer service was that these delays are common, that I should wait, and that they'll be in touch. Nothing happened for *six months*. I ended up doing everything myself and got my tags and registration within days. It turned out that MINI of Stevens Creek simply *did not do anything*. Despite this being an extremely basic and fundamental aspect of any car sale, and it was explicitly agreed upon when I bought the car. To reiterate: I strongly advise anyone reading this to avoid doing any kind of business with MINI of Stevens Creek at all possible costs. Whether it is for sales or service. Take your money elsewhere.

My service advisor Steven is a great guy and I like him a lot, even though this was the first time that we met. He left a huge expression on me. He is very nice, knowledgeable and respectful to his costumers despite of him being very young. He seems very mature and responsible for his age. I carefully choose the advisor that I'm going to deal or work with and I know I have made an excellent choice. I think I will go to this dealership for service as long as I have my car. I'm very satisfy with this dealership and will recommend it to all my friends and every one else. They're honest, do a great service on your car in a timely manner with the comparable prices. I couldn't be any happier.

My service advisor Steven is a great guy and I like him a lot even though this the first time we met. He left big a huge expression with me. He very nice, knowledgeable and respectful to his costumers even though he is very young. He seems very mature for his age and responsible that blew me away. I carefully choose the advisor that I'm going to deal or work with and I have made an excellent choice.

I took my Clubman in for multiple things and had a great experience. Doug, in Customer Service, went above and beyond. It’s a great place to take your Mini!

Work was performed well, when I picked up car, the work preformed was not reviewed.

It was easy and simple to get an appt. for oil change. The customer service was superb and courtesy like washed my car and charged the battery when it’s all done. Definitely I strong recommended it’s service!

Everything went great. Just one small thing. On the drive home I noticed the circular light light in the middle of the dashboard wasn’t working. I called back but they couldn’t help me over the phone. But they did try. Made appointment to come back. With enough fiddling I got it working again. I just think they should have noticed it before turning the car over to me. Other than that everything went smooth.

I have a really good care when I purchased my mini

Service is abysmal and guilty of severe price gouging along with specifying unneeded repairs. I brought my 2013 Mini Clubman S on 01/04/19 for front brake service since the brake telltale illuminated. Here's my horrible experience; - They ONLY replaced my front brake pads WITHOUT resurfacing the rotors. This should be done to prevent premature brake pad repair. - They "flushed" my coolant BUT stated I had an oil filter housing gasket coolant leak which would cost me $1800 to fix!! - After consulting several independent mechanics, the estimate for this work ranged from $600 to $800. I did not bring my car to these mechanics (yet). - I brought my car to another mechanic where both of us could NOT find any evidence of a leak. The car was also placed on a lift to inspect the underside. - Why would the dealership flush the coolant with the knowledge that a coolant leak existed? Sounds like they would have another chance to gouge me again, had I fallen for this devious attempt. Customers should be aware that Mini Of Stevens Creek will prey on unknowing customers that do not have the technical knowledge to question their practices. I can no longer trust them with my vehicle since they are disreputable and fraudulent. Caveat Emptor.

Service is good, although slow. It would be a better review, but I barely got my car home because the new tires I got deflated on me, and the service manager that helped me was out of office and no one has called me back.

Car was exactly as advertised. Brandon was great to work with, A+ service.

What a great dealership! Very helpful sales people. Actually enjoyed the gentleman in the financial department. Great area to wait for services.

WiFi and fancy coffee machine, I actually look forward to my service visit each time!

I had a very serious problem with my 2017 Mini Cooper and left several phone and text messages with the Service Manager and with Jennifer Flick but never received a text or call back after I left the dealer in Santa Clara.. Disappointed and upset because Jennifer has never left me down before. I spoke with my insurance agent who recommended a different course of action and I wanted to discuss it with both of them but never received a courtesy call back.

First service. Efficient check in process, got in and out in good time!

Love Mini of Stevens Creek and their customer service people are great. Nice little lounge for waiting.

Jennifer made purchasing our used car super easy. When we found the car on AutNation, it was actually not yet available as it needed to go through service to make any necessary repairs. She kept us updated on the status, and was very accommodating in scheduling an appointment for us to test drive the car. The purchasing process was surprisingly easy, as there is no negotiation, so we just had to decide on whether or not we wanted the car at that price. The quality of our car was also super great. We took it to our local mechanic after purchasing and they said the car was in perfect condition.

The oil chance service was fine. However, one of the headlamp chrome trim pieces was delaminated. This was obvious to the tech changing the oil. It was not addressed during the service. I called to ask why this had not been addressed and was informed the even if the tech notices warranty defects on trim he/she does not address them of inform the customer. Thus resolution of a simple issue requiring a five minute fix now requires the customer to spend an hour and a have driving back and forth to the dealer. I have a number of Porsche’s and have never encountered this type of blind ignorance for the sale of saving the company a 5 minute repair. This policy is shameful and is disrespectful to the customer. Kevin

I made a last minute appointment for a service on my tires. I had to wait for a dry day so I wasn't nervous driving in my car. Got me in last minute, and with no delay! Quick in and out, and did everything I asked for, and even got me a car wash which I wasn't anticipating with my quick visit. Thank you MINI of Stevens Creek.

Service was great. I was reluctant to go here because when I did bring my car in a few years ago, I didn't feel the the service was good. This visit was the opposite. Everyone was very nice and helpful. The service was wonderful. Thank you!

Service. Comfortable waiting room. Knowledgeable Service Agents. Awesome espresso machine. Extremely clean.

I've been taking both of my MINI's to MINI of Stevens Creek over the years for service and repairs on a regular basis. Was getting great service every time. Service advisers were always very courteous, accommodating and professional. No complaints whatsoever. All that great experience got completely ruined when I ended up dealing with their sales department. The ordeal started when, after getting a quote for fixing my broken down MINI Countryman 2012, I asked if they are willing to buy a car from me instead. They quickly got back to me with a quote of $3000 which I considered fair and decided to go ahead with the deal. A saleswoman Solmaz got in touch with me to schedule an appointment giving me an impression that after signing the paperwork I'll pick up the check the same day. When I came, the first thing that struck me was her complete incompetence. For example on a standard DMV form she asked me to sign in places where I knew I didn't need to sign (like power of attorney section), but she insisted, so I just went along just to get done with it. Then she asked me to have some coffee while they are finalizing the paperwork. After an hour of waiting watching them staring into their computers with a blank face I became a bit impatient. When asked why it takes so long she started saying something about some new process they just started following this same day (what a luck!), and what used to take days now takes just an hour, but it has been an hour already and nothing has happened! When I asked if they can mail me the check, they said "No problem!". So I left. But some uneasy feeling inside me prompted me to come back that day after a couple hours just to make sure. When I came they said that the car is not registered. The truth is that I did pay for the registration in due course but didn't submit the smog check yet to the DMV since my car was broken down and wasn't drivable at all. I would assume such place as a dealership would be resourceful enough to help me solve such a minor issue. Instead when asked if they can help me with this I was told "we dont know" meaning "we don't care". To say the least this unhelpful attitude was a bit upsetting. After quite a bit of back and forth, and getting slightly irritated by their pushback, I asked them if they can perform the smogcheck at the dealership. Turns out they can! So why didn't they offer that to me in the first place, but only after wasting a good deal of my time until I suggested that myself?!!! The smog check was scheduled for Monday next week and as soon as it was done I ran to the DMV to get the registration and the tabs (even though I am pretty sure it was not really necessary since they were going to reregister the car in their name anyway). When I came back with the registration hoping that this all they need now in order to cut me a check, the same scene repeated itself: them staring at their computers and me waiting in the waiting area. After another hour of waiting and getting the same "new process" excuse that didn't make sense any more, I had to leave relying on their earlier promise that mailing me the check would be "no problem". When I called Solmaz the next day she told me that actually the amount I'll be getting will be lower because of something owed to the DMV. I knew I didn't owe anything, this made no sense. I asked Solmaz to send me the print out from the DMV or whatever they have that shows the amount owed. She said "of course" but that never happened. When I asked what else is outstanding I was told that I have to come back to sign something in person. This would have been the 4th time and by then it was already a week since we started the process. There was no way I could come back this time around because I had to go on a planned trip, so I said I will finalize it when I am back in a week form now and was told OK. On coming back from my trip I texted Solmaz when can we meet again to finalize the deal and got the text back "the value for your car is $500". What?!!!! When I asked to explain why such a change I was told that it's been more than 7 days from the original quote, so the original quote is no longer valid and this is a new one. First of all nobody ever told me that the quote may expire. And second, what changed? The car was just sitting their at their parking lot, it can't possibly drop $2500 in value in a week just by sitting there. I knew this whole thing didn't smell right from the beginning, with all that run around I was given and all the time I wasted waiting, and now my worst suspicions started to materialize. This whole scheme started looking to me nothing short of a scam. I called general manager Rob Stuban. I left 3 messages for him, he never called me back that day. The next day I called several times until someone finally connected me to him. He said he will look into it and for a moment I started to feel better...until he called back. What I could gather from his incoherent explanation there was a "misunderstanding". Turns out, considering the cost of the repairs, they can't pay me $3000, $500 is all they can do. Why the hell then they didn't bring it up earlier, once they realized they made a mistake? I would be disappointed but I would not have wasted all that time, I would have just taken the car and deal with it in a different way. Instead they chose to purposely drag it out beyond the "magic" 7 days taking me though hell of waiting, leaving, coming back and getting all kinds of bogus explanations, with the only purpose of getting a "legitimate" reason to revise their quote. Needless to say, once I realized what their scheme was, my conversation with Rob didn't proceed on the friendliest terms, and eventually he hung up on me. Over the next couple days I was figuring out the logistics of how to get my car out of there. Solmaz had both the car keys (she asked me to bring the keys when we started) and I asked her how do I get the keys back. Her response was that because I wasn't very nice to her General Manager who is an "awesome" man, she's not talking to me any more. Uh? I said I'll be there tomorrow at 10:00 AM and if I have any problem recovering the keys I'll call the cops. I left a voice mail with the same message on the General Manager's phone. Neither of them responded. The next morning, ready for the confrontation and dreading to be given run around the dealership in search for the keys, I called the service department ahead of time asking for their help with locating them. Luckily I ended up talking to Trent, one of the service advisers who was actually the one taking the first look at the car when it was towed in. Trent came through for me - he went to the General Manager's office, got the keys and made sure they'll be ready for me the at the Cashier desk when I come, sparing me the pain of dealing with these scambags. Kudos to their Service department again! This bizarre, maddening, shocking experience is the worst I ever had at any of the dealerships, even at the ones when you don't expect much courtesy. They are total idiots, they didn't get anything out of this, just lost a loyal customer and hopefully a few more who is reading this.

Steven Quinn was the service advisor and was fantastic. He explained the issues and took care of everything while keeping me updated of progress. Great job.

I've bought both a new and used car here, and all my service/maintenance has been done here. Never a single complaint.

The manager, Kam, is unbelievably rude and unprofessional. I am currently working on getting a replacement car with the MINI corporate because the one I bought was indicated defective. I visited this MINI because they had a car in their inventory that was a possible candidate as my replacement car. After I saw the car in person, the salesman took me to the manager. I was confused why I had to talk to the manager because I was working on this issue with my dealer and I was just there to see the car, but I greeted him when the salesman introduced him. Stevens Creek dealer knew my dealership and I are interested in the vehicle in their inventory. As soon as Kam knew I was the one who is working with another dealership to find a replacement car, he gave me a hostile attitude and said, “so you are not buying a car from me. Then why are you wasting my time and my salesman’s time?” Then, he forced me to leave just because I was not buying a car from them. I swear I did not say anything to him except a greeting, my name and I was with a different dealer. I understand that I am not making them a direct profit, but he had no reason to be this aggressive. I don’t think he ever had to face the consequences of his action because he didn’t even hesitate to say that if I am not making him any money, then I got to leave. He refused to give his full name nor his business card, so I don’t even know if this is his real name. He is not doing any favor to the dealership, customers nor MINI. Kam needs to learn how to act professionally and most of all, act like an adult, not an angry teenager who is going through puberty. Unfortunately, this is not the first time I was mistreated in this dealership. In 2013, I wanted to buy a Mini and I came to this dealership. However, they refused to show me any cars just because I was 19 years old. After experiencing this, I left the dealer and bought a car from another brand on the same day. This dealership does not represent MINI, it’s something of their own. From what I experienced from this dealership, they only care about your money. They think they are entitled to treat you like shiit if you are not giving them money. Also, they will judge you based on your looks. Please don’t be go here. Shady dealership. Stay away. I had three of my friends and coworkers who were going to buy a Mini and considering this dealership. I turned them away because I don’t want them to be mistreated for no reason. I will keep doing so. I am so glad that I didn’t buy from this dealership. They don’t deserve my money.

I always received an outstanding service at MiNi Cooper on Steven Creek location. Thank you

Every time I come to Mini of Stevens Creek, Jennifer is helpful, knowledgeable and very accommodating. I enjoy my visits here.

Excellent service and communication, I truly appreciate all that you do!!

My car is running great ! Good service department.

If you enjoy waiting 45 minutes to be checked in by your service rep every time you take your car in, this is the place to go! Your warranty will mysteriously not be applicable to any repair they do, and you can be sure they'll charge you at least three times as much what it would cost elsewhere. Great for people with unlimited time and money to burn!

Jennifer Timmerman has been helping me out for the last 8 or so years. I got my service done on time, and my car was washed. The price is a little on the high side, but I expect that from a dealership. My car is low mileage, and I like to keep it maintained.

Great sales and service! Recent regular service was done in a timely manner.

Only been there once for a recall service. From making the appointment to completion of service, everything was easy and the service department was professional.

Excelente service, very quick and kind service from Jennifer!

My experience was well organized, professional and thorough; having just relocated here from NY, I trusted this dealer with a long overdue ‘tune-up’ for my ‘08 Clubman

I went in for a recall. It's the nearest Mini dealer to me. I don't usually go here because it's far from home, but I also forgot another reason why I don't go here; wait times are bad. When you arrive they take your key and then tell them to go inside and wait for a service rep to come talk to you. Granted I was early for my appointment, but I waited for at least 20 minutes for someone to come talk to me. He went over what was going to be done to my car (the recall item replacement and he told me they would do a multi-point inspection). He said it should take about an hour or so. I also thought he said that he would be right back with the paperwork, but that never happened and I didn't have a copy of what work would be done. I signed the paperwork, but never got a copy until I checked out. Since he said an hour or so, I decided to wait. I waited for 105 minutes and decided to go ask him how much longer it would be. He said my car was being washed and should be ready shortly. I went back to the waiting room and another 30+ minutes passed and finally he came and told me it was ready (and about some issues and did I want a quote) and to checkout with the cashier (it was free, but protocol I guess). Then they couldn't find the key. So another 10-15 minutes elapsed and they finally found the key and I left. I wished he had overestimated the time it would take rather than lo-ball the wait time, I wouldn't have waited there. Taking longer than what he said leaves a bad taste, whereas taking a shorter time than what was told leaves you in a much happier frame of mind. This scenario happened to me before (the wait time, not losing my key), plus he didn't seem too sympathetic to my having to wait longer than expected, no apologies. In fact he seemed rather smug. Also, the invoice stated that "Customer requested to have Multi Point Inspection performed this visit" I did not. I don't even know what it is. HE TOLD ME that they would do this multi point inspection, not my request. The car wash was nice though.

I had a good experience. Everything went well.

Great experience from start to finish. Timely, efficient, and very courteous. Would recommend this dealer to anyone interested in purchase of a new or pre-owned mini cooper.

I always have an awesome experience with the service department of Mini of Stevens Creek. It's easy to schedule an appointment, and they do great work on my car. I even get presents sometimes for bringing in my car for scheduled maintenance!

Service Advisor Trend is great in resolving an engine malfunction and ac issue.

I’ve had numerous things go wrong with my Mini once it reached about 8 years old. I just moved to the San Jose area, so this was my first time at Mini of Stevens Creek. At first, I was very upset that there was something wrong with my car again (I’ve spent about $3000 on repairs in the last month). I made an appointment at this Mini dealership because I wanted to ensure I’d get quality work done, and they definitely didn’t let me down. After shelling out over $1000, my car drives like brand new! The acceleration, braking, and handling are so much better. I remembered why I had chosen to buy the Mini in the first place, and it almost made the $1k worth it. The experience while my car was in the shop was a little less than optimal. I made an appointment in the morning hoping I could just go in and drop my car off and go into work right after, but I had to wait in a waiting room for them to call me back and verify all the information that I had already given over the phone when I made the appointment. This was a little annoying. My service advisor was really nice, however, and said that they’d give me a call back when they knew anything about my car. This was not the case. I had to call to get any information myself. They had already found out what was wrong with my car and had the parts list ready, but for some reason, I was not contacted to give the go-ahead to start work on the car. This made the whole process stretch out to 2 days instead of only 1. Also, when I came in to pick up my car the following day, my service advisor was not working, and everyone else seemed clueless as to where I needed to go to pick up my car (really?). It took a couple times of asking different service advisors where to go before I found out I had to go to the Mini store cashier to pay. Overall, I’m very happy with the better performance of my car after the work was done at this dealership. My service advisor was very nice and knowledgeable, but not prompt with trying to get my car back to me as soon as possible. The other service providers seemed a little clueless in my honest opinion. Glad I got the one I did. I even got about $300 off the original quote, which I thought was awesome as well! I would recommend my friends to go here for any Mini issues as long as they didn’t need their car back right away.

I puchased an 06 Honda Element from Amanda Jewell, she was outstanding in every aspect of the buying process as was her manager, my perception was they really cared about my unique needs to make this purchase happen and went out of there way to accommodate me, my next car purcase will be from Mini of StevensCreek.

Always treated with respect and kindness. The staff are very knowledgeable and follow through is excellent.

I drove the car in because I got off work early. Asked if they could check it out. They did and agreed to fix it for me. Took about an hour.

Excellent service. The work was completed on time and it was very comfortable waiting for my car.

Mini’s service is sub par, at best. I’ve had a few incidents with them where they’ve proved to be shady. Once wanting to charge an extra $75 to install an air filter. When I told them to leave the part in my car and I’d install it myself, they ended up installing it “at no charge”. Today, I drove 40 mins to arrive at the dealership and be told that the service quote (I had confirmed the price TWICE) was incorrect and the charges would be +$300. Nobody could have told me this over the phone before I drove 40 mins out of my way? Nor were they willing to honor the original quote, though the error was on their end. You have a lot to learn about customer care. I’m not impressed and will never bring my car back here.

I had a great experience. From the time I pulled in until the time I left, I was treated as if I was the only customer in the Service department. Love this place!

the customer service SUCKS... its really BAD. brought my car for service because of a tail light issue and sound from the engine. the sound got fixed but not the light. left the place to go home and next thing you know the bulb shows again on my cluster. i go back to mini of stevens creek and called LUVER my service advisor. i told him that light issue is not fixed he said im leaving in 5 mins. that if i could return it tomorrow. but i told him that im outside already. he said no more technicians available. so i told him his customer svc. skills sucks. thats when he hanged up on me. so i walked around and told him i don’t like what he did. to make long story short. its all bad. i was at the point to return a used mini cooper the day before this happened. i mean how could you employ people like this. i even returned a loaner car and no one even dare to check it. if there’s gas or dent or whatever. im just so dissapointed at this service dept. if there’s anything lower than 1 star that’s the rating i would give them. oh before all this happened i was trying to call and email LUVER for an update on my car and guess what no response. thats all so if you have to take your car to mini of stevens creek ask them not to give you LUVER as your service advisor. just saying

I just recently purchased my Mini Cooper Countryman from Stevens Creek Mini. The negotiation and sales experience was outstanding. I came in having done my homework and without price haggling I was able to get a price that I was comfortable with. I ordered my car and found it took 10 weeks to get and that was OK with me. After the car arrived I took it for a ride and that is when I feel that the quality suffered. I first negotiated my down payment at the dealership and then went into finance. Again, very little upsell, as I new what I wanted and what I was going to pay for it. The dealership was also able to get me a better loan rate on my car loan from Star One Credit Union. Only issue was that, I expected Star One to contact me, and they never did. The finance person called me a few weeks later and asked why I have not joined the union and why am I holding up the funding. I explained that I was awaiting for Star One to contact me and he "oh No, you have to set up your own account", which was never explained to me, that I was the one needing to be proactive. Next, when taking my money, the dealership was not set up to take credit card payments more then 5K, even though in sales I told them I was going to put 10K down. I actually had a promotional check from my bank and the dealership would not accept that type of checks. It was tied to my Master Card. So, I needed to scramble to make the financing work out correctly. This meant going back to the dealership two additional times to make my down payment. Not very encouraging, they need to be more flexible and work with a diverse customer base. The delivery of the vehicle was not very good either. The dealership has an Countryman ( maybe a Mini) Guru and it was a young guy that did not have a lot of answers. When things started not to work correctly, he diverted the blame. I spent an extra hour working with him to get through the delivery process. To DATE, Apple CarPlay does not work correctly in my Mini and the dealership stated I have to wait until an IOS upgrade in several months. Even though the Mini website pages states that the Countryman is fully compatible with the IPhone X. It is not. I asked about a few other items and he did not have the answer. For a Guru, he did no follow up on questions that I had asked, and I had to find the answers in the manual or online. One thing he did do, was send me a email inviting me back for a Guru orientation, even though I went through that the day of the delivery. I guess he does not remember ( make notes) of people he as already met, or who he needs to follow back up with to get answers to the customers. Would I use Mini of Stevens Creek again, the answer is yes but you need to understand they do have some new staff and the staff is not fully trained. Since this post, I took my Mini in for Service for a pulling problem on the car on Monday. Wednesday, I picked it up and today I am taking it back again. It is still not fixed. However that is another post- after the issue has been resolved.

I just moved from Rochester, NY and was delighted with the service I received at the Mini of Stevens Creek dealership. The staff there is excellent. The ambiance of the waiting area was great as well.

I just paid $300 for maintenance which expired five weeks ago. It would have been free if I had come in before that. I said why wasn?t I notified before it expired? Hector says ?no we don?t do that because we don?t know how you drive...meaning you could have driven over 38000.? I said ?you know the date of purchase?. He said ?no, we don?t have access to that? It is 3 years after is when it is expired, yes they do have it. Sure, I should have remembered but why couldn?t they send reminders? I only went in as I got a call to come in for ?free welcome back? inspection last week, I went in and was told ?oh, your maintenance is overdue.? Hector was unsympathetic to my situation. Instead I was told I should now get a extend warrantay package for $1900, he was now talking like a sales person. I came home feeling completely crushed. This is my second MINI. Big MINI fan loved everyone at Stevens Creek even wrote 5 star review on yelp. Every time I had to come for a maintenance, I had to drive from Monterey, but I never minded it as everyone was friendly and I never had a bad experience. Well, no more. I won?t be going back there for maintenance. Really. How about a quick reminder before maintenance warranty expires? This would save many people from unnecessary unpleasant experience I went through.

Reasonable, fix what I?m asking for ... with a normal car wash at the end ...