13 Million Cars Sold to Happy Drivers
It's nice not to haggle over prices. Their prices are good!
-- Misty H.
They got me in my dream vehicle. They listened to what I wanted and I felt heard.
-- Eloni T.
Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour.
-- Tom D.
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Recent Reviews from MINI of Stevens Creek
4
The service advisor is very good, friendly, knowledgeable,I will recommend him to friends. However, Mini raised the pricing compared to last year, the repair price & labor costs are too high to accept.
Michelle Cheng
Jun 26, 2022
5
I bought MINI coutryman S. Because my wife initially wants to buy a clubman, we asks Pedro estimates for several kinds of cars. Pedro is really kind, patient, and the most responsible dealer ever I've met. He is still periodically call or text me to figure out whether there is any support needed. Really great experience in MINI of Stevens Creek.
Dooyoung Kim
Jun 25, 2022
1
The Mini is fantastic and I am very much enjoying driving it. This dealership, however, neither did their job, nor kept their word, nor responds to being contacted. I have emails to back up all that follows: I paid the deposit and ordered the car in October with around Easter delivery. Followed up in February only to find they had failed to order the car. Eventually the manager was called and he (re) ordered the car, promising that because it was their error, I would pay the 2022 price even though I would now be getting a 2023 model. When I went to pick it up in mid June, I was charged the 2023 price. Of course I complained and the cost was reduced somewhat but not to the promised 2022 price. Since then, I have tried to contact them to discuss by both email and phone but there has been no response. This dealership: FAILS TO ORDER CARS, DOES NOT KEEP THEIR WORD, and DOES NOT RESPOND TO EMAILS OR PHONE CALLS. I written to Mini USA about this, with copies of emails. Such a shame that such a great car should have such a poor dealer.
Ripped off
Jun 24, 2022
5
These guys stand behind their products and their service, they’ve proved this to me over and over. They may charge a bit more than others but you can have the confidence that if you buy or service here, they will back up their side of things. Examples, I purchased my used 2006 Mini Cooper S here. Traffic was pretty bad so I never got it into 6th gear. Turns out when I did, the 6 th gear synchros were bad. They said bring it back, next thing you know, they replaced the transmission ! Service Example ; I brought my mini in for a routine oil change, Johny their service writer went over his recommendations for the millage ( they keep you apprised on the manufacturers preventive items based on millage etc and if you want them to address these as well since your already there) I appreciate that, it’s just one less thing I need to keep track of. I Picked up my car, brought it home and the next day there was a puddle under my car? I texted Johny and let him know. We worked together checking fluids and tracked it down to the front washer fluid. I’ve never nor did I have this issue before I brought it to them. He said bring it back and we’ll check it out. Johny had my back, worked with his manager they found the issue, and texted me yesterday to come get her. Great communication, excellent client focused customer service, awesome customer lounge with a coffee machine that makes you any specialty beverage you can imagine. I drive a hundred miles round trip to bring my car here because they are the best I’ve found. Thanks San Jose Mini and Johny.
Brad McKay
Jun 23, 2022
4
Great car service dept! Service agents was 5 star and supportive.
Jay Opinia
Jun 23, 2022
5
Service department was great, everyone was polite and helpful. Johny, my advisor, kept in contact the whole time my Cooper S was in for standard maintenance as well as to deal with an issue with the collision warning system. Looking forward to working with him again next time my car is in for maintenance.
Mike Reppucci
Jun 22, 2022
5
Great experience trying to find a car which we were looking for in this low inventory high demand market. Jon, Nicho, sales manager and finance manager were all polite and helped us made the decision with no pressurizing to buy and even more polite when we took our own time with our decision process.
Priyanka Shree
Jun 21, 2022
5
Friendly advisor, nice waiting room and professional examination report.
Su Hui
Jun 20, 2022
5
Great service on getting us the car we were looking for and even helped to get the last new car available in this high demand low inventory scenario. First time Mini and it’s such a pleasure to drive it!
Shreenivasan Manievannan
Jun 19, 2022
1
The Mini is fantastic; however the dealership neither did their job nor kept their word. I have emails to back up all of what follows: I ordered a Mini in mid October. When I checked on the delivery in February, I found out THEY HAD FAILED TO ORDER IT, despite the fact that I had paid the deposit, as required. After strrongly expressing my disbelief, the manager was called and he (re) ordered the car, promising that I would get a 2023 model at the original 2022 price because this was their error. I subsequently got this in writing va email. I eagerly watched the progress of the car's building and delivery but when I went to pick it up (mid June), they initially tried to charge me the 2023 price. I expressed my extreme displeasure at their FAILURE TO KEEP THEIR WORD on the price, becase of their intial error, and they did eventually reduce the cost somewhat but not down to the agreed 2022 price because "circumstances had changed." I AM WRITING TO MINI USA ABOUT THIS MATTER.
Shirley Reekie
Jun 16, 2022
5
Roberto was so helpful and made sure I was clearly communicated with and that all of the necessary needs for my Countryman were handled.
Eric Swanson-Dexel
Jun 16, 2022
5
Excellent dealership. Service was exactly as promised
Paul Eccles
Jun 16, 2022
5
Top notch! Thank you for the great service!
Luver Tal
Jun 14, 2022
5
My first visit in years. I will rate after the service
Felipe Frocht
Jun 12, 2022
5
Leased a new Cooper S today, and my experience at the dealership could not have been better. Everyone I came in contact with was friendly, courteous and calm. Definitely not a high pressure sales floor. Kyle, my sales rep, went above and beyond for me, driving my new car over the hill to my home for me so I wouldn't have to get a friend to drive me back the next day. TJ, the sales manager had the manners of a high end hospitality manager. He was great at helping me understand all the fine points of our agreement and never tried to push extras to pad the bottom line. And best of all, this dealership isn't using the pandemic shortages to gouge and charge dealer mark ups. The price of the car was MSRP--not a dime more. Totally recommend these folks if you like an honest, no nonsense, laid back style of doing business.
Duke Houston
Jun 12, 2022
5
Got my first car here, was an amazing experience! Love the dealership, love the car, hope anyone visiting makes their buying decision here :)
Sukhraj Hothi
Jun 11, 2022
5
If the service is anything as good as the Sales experience this is the go to dealer. Great purchasing experience.
James Filice
Jun 10, 2022
5
Very satisfied new mini cooper Countryman purchase experience! The sales representative Natallia is extremely helpful through the whole process from test drive, to locate our favorite model/color/config etc, to update the manufacturing status regularly, to final delivery and paper work. The other staff including GM, technician, financial manager are also very nice and friendly.
Eric Jin
Jun 10, 2022
1
Had my car towed in. They said they would call when it arrived. Two days later and four phone calls, no one called me back, no idea if they even have my car. Outrageously poor
Aimee Fuller
Jun 8, 2022
1
No one has communicated with me in 2 days. My car was towed at 8am on Monday for a 9am appointment I made. Tuesday at 3, no one has called me back after numerous calls and attempts to reach people. They say someone will call me back but no one does. It’s been 2 days.
Aimee Mountford
Jun 8, 2022
5
Had a fantastic experience selling my previous car, special ordering, and purchasing my custom 4-door Mini Cooper S from Steven’s Creek Mini! Great and helpful staff and a very easy and straightforward with no pushy upselling which was brilliant!! The staff even drove my new car to my HOUSE to have me sign the paper work and complete my payment. Best car buying experience ever. Would definitely recommend Stevens Creek Mini to any potential buyers!
Lindsay Pflum
Jun 5, 2022
1
It has been an absolute terrible experience working with mini of stevens creek. My car was brought in after hitting a pothole which blew a tire and you looked at the damage, fixed the tire, then gave the car back. The car began shaking over 70 mph and I brought it back in. This is where you Al found $7500 worth of damage from that pothole. How you missed that is beyond me, but I think it’s pretty obvious you did not look over the car when it was brought in initially. That’s beyond dangerous that I was given the car back to drive with the damage that was on the car. Not to mention you took the car to fix it and had it for 7 WEEKS! In that 7 weeks I called multiple times to see what was going on. I had no return calls. I finally had to get the general manager involved. Only then was I able to get answers on what was going on. I understand parts can take time to come in, but that is absolutely no excuse for zero communication and no return phone calls. I was then told I would get my car payments back for the time i did not have my car. Still waiting for that check in the mail, and I have a feeling I won’t be seeing it. Long story short I have been telling EVERYONE I know to never trust this dealership. This is a disgrace and also breaks the lemon law… yes that’s a real thing, and I’m sure you all realized you broke it when you kept my car for over 30 days with no explaination.
Drea Michelle
Jun 4, 2022
5
I needed a new windshield and my insurance reimburses me for all glass without filing a claim so I went to MINI of Stevens Creek. My advisor, Hector, was great. He was courteous and professional.
ID
Jun 4, 2022
5
I was very impressed with how quickly I was checked in and the overall positive attitude of everyone I came into contact.
Steven Jester
Jun 2, 2022
5
Did diagnostic on my 2003 Mini due to check engine light and the options of repair are very reasonable. They even washed my car and vacuumed it! They saved me money and I trust them!!
Charlene Viera
Jun 1, 2022
5
(Range Rover - Purchase Experience) Evidently, there is a reason why this dealership has such great reviews. We all know car shopping can be a hassle yet intimidating as you commit yourself to a long-term contract. I found my car online, visited the shop, and spoke to Sam. He was friendly and immediately offered to show me the vehicle. The test drive was excellent, and I quickly knew the vehicle was the one. The significant part is everyone at the dealership avoided the “pressure you today purchase.” I came back around, and test drove it again. A few days later, we jumped into the contract, and the rest is history. I am extremely happy with my car! Thank you Steven Creek Mini team, for such a pleasant car purchasing experience. Lastly, to those shopping, please be sure to do your due diligence and inspect the car you buy. This will keep a realistic and honest point between you and any dealership you shop at. Good luck!!
Abraham Luna
Jun 1, 2022
5
Range Rover - Purchase Experience) Evidently, there is a reason why this dealership has such great reviews. We all know car shopping can be a hassle yet intimidating as you commit yourself to a long-term contract. I found my car online, visited the shop, and spoke to Sam. He was friendly and immediately offered to show me the vehicle. The test drive was excellent, and I quickly knew the vehicle was the one. The significant part is everyone at the dealership avoided the “pressure you today purchase.” I came back around, and test drove it again. A few days later, we jumped into the contract, and the rest is history. I am extremely happy with my car! Thank you Steven Creek Mini team, for such a pleasant car purchasing experience. Lastly, to those shopping, please be sure to do your due diligence and inspect the car you buy. This will keep a realistic and honest point between you and any dealership you shop at. Good luck!!
Abraham Luna
Jun 1, 2022
2
Extremely disappointed with the service I received. First, I made an appt for 9:30 but for some reason it took around 4 hours when all I really needed was an oil change. Johny was trying really hard to get me to spend around $1300 when I told him I didn’t have the time or money to spend on it that specific day. Then when the car was finally done he didn’t come let me know. I had to go to him for him to say let me check if it’s ready, when I could clearly see my car was ready just outside the window. Then when I went to ask one question just before leaving, Johny rolled his eyes and walked away so someone else had to answer my question. I have owned a mini for over 10 years and this was by far the worst experience I have ever had at a Mini dealership and I won’t be returning. This was my first and last trip to MINI of Stevens Creek.
Jessica Kerzic
May 29, 2022
1
Terrible car service. Service person not knowledgeable. Makes me wait for longer hours.
Jocelyn Hall
May 28, 2022
5
Both the salesman and sales manager were very attentive without any pressure making the buying process very easy and enjoyable.
Cynthia Williams
May 28, 2022
5
Got my oil changed while I waited, service manager was very helpful and kept me informed. Car was cleaned which is always a pleasant bonus!
Karl Bakke
May 26, 2022
5
They were super friendly and the process was quicker than expected!
Adriana Arroyo
May 26, 2022
5
We made a decision to purchase a new vehicle before interest rates rose any further. Steven's Creek Mini was one of only two dealers in the San Francisco Bay Area to have a Mini with a standard transmission. We quickly, or should I say slowly made our way through the east bay to Santa Clara. To our surprise, and now enjoyment, we purchased a new 2023 Mini Clubman. The dealership was kind to set up an appointment and call us before we left to advise of others expressing interest in the car. When we arrived the car was in the showroom and we worked with Kyle who took us through the many features of the vehicle and arranged for a test drive. The car hugs the road as expected and we enjoy the sporty look. Kyle continued to assist with our decision to purchase the car and we drove home with smiles on our faces. Good job Kyle!
macwav
May 25, 2022
3
My appointment was at 8:15 am and my car didn't get in the shop until 10 am.
Lisa
May 24, 2022
5
Excellent overall purchasing experience. Helpful and friendly sales staff.
Tim
May 23, 2022
5
Needed replacement tire due to puncture, thankfully covered by tire and rim insurance and replaced and fitted same day as taken into Mini Stevens Creek
Adam Sanders
May 22, 2022
5
Johny made sure that my car was taken care of and ready so that I got where I needed to go on time. He and Saed were great about shuttling me back and forth really quickly. All in all a pleasant and efficient appointment and the car runs great.
Rochelle Woodward
May 19, 2022
5
Thanks Hector for helping us to check on the tires and the brakes. Great customer service 👍 Nice & Fast service!
Scarlette Ng
May 18, 2022
5
Amazing service and amazing staff. Very good service and reliable place. No hidden cost etc. Excellent staff and clean place. Good experience. thanks satyam s
satyam
May 18, 2022
5
Excellent experience. I’ve been going to Mini of Steven Creek for the last 8 years with the same car. The car is in great shape with continued on time service. I plan to continue the relationship.
Eileen Skinner
May 17, 2022
5
I worked with Sam and Mo; both were awesome! Super helpful and hung in there with us every step of the way! I called on a fluke to see if they had any inventory and they had exactly what I was looking for! Thanks guys, we appreciate you!
Cynthia Smith
May 17, 2022
5
Efficient customer service. Great job keeping customers informed during the service and comfortable waiting area
Tim Danford
May 16, 2022
4
Had to bring in my 2014 Mini Copper S for 50k service last week. During the inspection they noted need to brake pads and rotors were on their last leg … got both front and rears replaced. Whole service took around 5h and the advisor gave accurate timeframes. Overall car is running great and new brakes working good. Service is a little pricey but overall I am happy with the work.
Dimitri Kioussis
May 16, 2022
5
I highly recommend Mini of Stevens Creek. I purchased my Mini here and have it serviced only here. The team is fantastic and take care of me very well. They know that my car means my safety and they honor this. Johnny has been especially helpful as a service rep, and I really appreciate this. I absolutely love my Mini and the five-star service has made all the difference for me.
Myriam Korstanje
May 15, 2022
1
Bought a used car from Mini of Stevens Creek of Feb 2022. Come May 2022 with only 1,083 miles put on the car... the coolant line burst and the car overheated and shut down. Now I don't have a running car. The dealership has not returned any of my messages after numerous tries. I now received estimates from mechanics that the cost will run me 3-6k...basically what is owed as it may be a head gasket problem. For a "reputable" dealership this is absurd to have happened so soon since I purchased car not very long ago. Would not recommend this dealership let alone owning a use mini after this experience.
A B
May 13, 2022
5
Always buy my new mini here and service it here. Everyone here is very nice. They even wash my car when I get it serviced!
Julia Thwaites
May 13, 2022
1
Bought a used car from Mini of Stevens Creek of Feb 2022. Come May 2022 with only 1,083 miles put on the car... the coolant line burst and the car overheated and shut down. Now I don't have a running car. The dealership has not returned any of my messages after numerous tries. I now received estimates from mechanics that the cost will run me 3-6k...basically what is owed as it may be a head gasket problem. For a "reputable" dealership this is absurd to have happened so soon since I purchased car not very long ago. Would not recommend this dealership let alone owning a use mini after this experience.
AB
May 13, 2022
5
great service and attention to detail. You guys go the extra mile.
Korrine Fitz
May 12, 2022
2
I will say that this dealership is great in terms of communication and availability when it comes to you purchasing. Unfortunately thats where it ends. I have been trying to contact the main finance manager that helped me when I bought my vehicle for almost a month and a half now. My vehicle went through a price reduction mid sale, so I was told and have it written on paper that i will receive a refund for the difference. And i was told it would arrive in a week,, and that if that didn't happen, to call him specifically and he will take care of it. Well it has been about 6 weeks now.. I have left multiple messages at the dealership for him to call me back, called his cell phone which doesn't have a voice-mail set up, texted his cell phone twice, and even called and texted one of the associates that helped me and got confirmation that my message for him to call me back will be delivered to him. I feel like as soon as I signed the papers for the vehicle, all communication went out the window. They got the sale, and thats all that matters. Extremely disappointed in the customer service I have been receiving, or haven't been receiving for that matter. Giving 2 stars only because they had the vehicle I was searching for, for a great price. Otherwise I would have given them 1 star. 10/10 would not recommend. This was only my experience. Hopefully others had great experiences, and that this is just a one off.
cvolaires90
May 11, 2022
5
Excellent from start to finish. Efficient, professional handling of my car's maintenance. Highly recommended dealership.
Merrill Wolfe
May 11, 2022
1
Worst experience with service department. Sales was good. That is what the 1 star is for. So unprofessional and immature. Definitely some room for training to improve for kyle, hector, and pedro.. I'm not sure why or how they still work here. No help, unprofessional.. If they don't like what they do, why show up to work? It's been over a week and no update on my car. Hector has yet to call me back and after 2 days of waiting and calling. Still giving me the run around and not 1 bit of any information on my car..
Simon Perez
May 9, 2022
5
Excellent services
Phillip Gois
May 8, 2022
5
We worked with Natallia N. to buy a new MINI and our experience with her was absolutely positive. We walked in, she quickly found a perfect car for us, and we bought it. She went above and beyond to make sure we're satisfied.
Mikhail Kalugin
May 7, 2022
5
Helpful and devoted to instruct customer like me to keep following the maintenance of my Mini Countryman.
Khiem Hoang
May 7, 2022
5
We worked with Natallia N. to buy a new MINI and our experience with her was absolutely positive. We walked in, she quickly found a perfect car for us, and we bought it. She went above and beyond to make sure we're satisfied.
Mikhail Kalugin
May 7, 2022
5
My check engine light was on and they were able to get my car in that morning, give me a ride back to my home office and had my car ready for pickup by 2 pm. Johnny updated me via text through the whole process and was super helpful and knowledgeable. The shuttle was immediately ready to take me and the driver was fun to talk with on the way home. What could have been a super stressful day turned out not too bad. Well done.
Lori Laslett
May 6, 2022
5
Great customer service. Beautiful inventory.
McCombs Nena
May 6, 2022
5
Outstanding customer service. I was selling my car and their customer outlook, speed of execution and prompt communication was above par. Highly recommend doing business here.
Jalad Mukerjee
May 4, 2022
5
Had really great service when I got my mini serviced last Monday.
Esteban Sanchez Orozco
May 4, 2022
5
Have always brought our Mini Countryman here. Service department is fabulous-friendly and has went above and beyond. Wish they were closer but…… will continue to make the drive.
Michelle Mack
May 4, 2022
5
Always polite and helpful. The service department is great.
Shelly Mack
May 2, 2022
4
I brought my 2007 conv mini in for a number of things; gauges that were flakey, a new factory roof that didn't close tight, and steering that had gotten sloppy. They assessed in a few days what was worth fixing and how much it would cost. A lot more than i expected so I limited it to the steering which they did with an after market rack and pinion since originals no longer existed. Good, and i believe honest, job. Nice having tight steering again. Wish they could have fixed the roof but they honestly said it would be expensive with no guaranteed results. I went out and bought some weather stripping to solve the problem instead.
David Presotto
May 2, 2022
5
Hopefully my build for the 2023 will process quickly! I sold my manual for wanting an automatic mini.
Carol Miller
May 2, 2022
5
Special thanks to Mike for his communication & loaner, made my experience a smooth and non stressful situation bearable. Also shout out to Auto Nation for everything you do and provide, great service and awsum staff. Have a wonderful day all.
Art Dover
May 2, 2022
4
I could easily make a drop-off appointment a day before through their website. I hung out at main st cupertino a couple of hours instead of waiting there. It’s close to dealership. Overall service was nice. They sent me the video of showing under my vehicle, which is pretty cool. Also liked complementary car wash. Although, I was there just for the oil change but I was introduced some package and ended up with paying $333. I’m not sure I like about that.
YJ J
Apr 30, 2022
5
good customer service answered all my questions..
Pablo leal
Apr 28, 2022
1
As of 4/28/2022 I still haven’t received my plates and I purchased the car in September 2021. Called dealership, spoke to Moe, didn’t return my call as he said he would. Called again, spoke to Brandon and he reverted the call back to Moe. I was hung up on. They told me I had to go in again for a 2nd time to do a VIN verification which I had already done back in December because “they forgot” to do one at the time of sale. When I told them no, they then blamed the problem on DMV. I called DMV and they looked into it saying the dealership is still waiting for the out of state title. Do Not Buy from this dealership they are known for doing a lot of shady things. I am filing a complaint with the DMV investigation team.
Lauryn
Apr 28, 2022
5
I love Mini Cooper of Stevens Creek. I had a problem with my steering, left and right. It sounded like it was going to break off, whatever "it" was. The first time I took my Mini there, they completely missed the mark. I guess I didn't know how to describe it very well. I picked it up & drove it home realizing it was not fixed. I called service again & explained better what was wrong. I spoke to Mike, service manager. He was professional, courteous & completely understood my problem. I arranged a tow back up to Santa Clara. In less than 10 days. I had my car back. Its running beautifully. I would recommend Mini of Sevens Creek to anyone who has a Mini. A BIG thank you to all those who helped get my Mini running smoothly.
Brenda Lambert Mellinger
Apr 28, 2022
5
Great service. Staffs are all friendly. I can hang around in this dealership all day without any pressure from the salesman.
Gary ao ieong
Apr 27, 2022
5
Dealership was friendly and not pushy on car sales. They gave many options. They explained many options for trade in and payment plans
Game Killer123
Apr 27, 2022
5
Staff is great. Service quicker than they estimated.
Bryan Chase
Apr 27, 2022
5
It was a good experience the dealer was very helpful and friendly thank you mini of Stevens creek
Hassan Abdi
Apr 27, 2022
4
Very clean and cool cars
Vittorio Suter
Apr 25, 2022
1
SHOULD BE ZERO STARS FOR THE SERVICE DEPARTMENT This review is for the service department. I made an appt for a transmission/parking brake warning on the dash that said to take it in to a service center. My appt was for 7:15am so I used the early bird dropoff the night before which I noted when I made the online appt. By 11:15am I had not heard from the service advisor Robert F. so I called the service dept. After being on hold over 15 minutes, the woman on the phone said she couldn't get ahold of Robert but would have him call me back. Two hours later at 1:15pm I still hadn't received a callback and called again. The same woman answered the phone and after 15 minutes again on hold, said she could not get ahold of my service advisor, the service manager, or anyone in the service department. By 2pm I still had not received a call and drove down to the dealership. My car was still parked in the exact spot I had left it in so I knew they hadn't even looked at it yet. Turns out my envelope with the car keys was still sitting in the earlybird drop box since 6:30pm the previous night. Incompetent! What's more frustrating is that it seems the service dept call takers are not working onsite? If that's the case they need to have better communication. I never heard back once from my service advisor or anyone in the service department, let alone the service manager. I would not recommend MINI Stevens Creek for service. I'll make the drive to East Bay MINI in Pleasanton or go to Fast Lane European down the street from Stevens Creel MINI.
Eric Suzuki
Apr 22, 2022
5
I made an appointment to bring my car in for a diagnostic. A few days before the appointment, Roberto from the Service department sent me a message to let me know that it would be best to reschedule so that it would be seen by the best technician for the job. He worked with me to reschedule and was great at communicating while my car was being looked at. While I didn’t necessarily get my car fixed, I never doubted that Roberto and the team would be able to do the job and fix the car up. In my case, it up just wasn’t the right option for me. Roberto was kind enough to help me weigh my options realistically, and understood when I made the choice not to proceed. My boyfriend, who helped me drop off the car initially, also mentioned that Roberto and the team were great at handling guests. Great job Roberto, and thanks for the awesome service!
Charmaine Lacap
Apr 22, 2022
5
Hector S. was very patience and informative! Thank you for your great service and friendly demeanor. 10/10 Service manager also is friendly & attentive . 10/10
Lissette Janel
Apr 21, 2022
5
Lovely experience visiting. This was the first place where I test drove my first MINI, and probably the reason I got one. Their service was quick and detailed explanation was provided. ( Coffee machine is also pretty good :D )
Lakshay Grover
Apr 21, 2022
1
Bought car here, had to bring it back a week later for a new water pump to be fitted, told it would take a few days, actually took 2 weeks! Was told they would cover cost of rental/uber rides. Took 3 months and many phone calls, emails and visits to branch until i eventually received a check that covered the rental but not the uber rides as promised. Brought the car in to have CV joints replaced, was told the loud humming noise was normal when turning. Now I have to go to another garage to get it looked at. Update: it has been 2 weeks and several phone calls and voice mails later and i have still not been able to contact the GM as Mini requested, this is the worst service I've ever received from a car dealership.
paul meers
Apr 20, 2022
5
Alvin at Stevens creek Mini has been amazing to my family! He helped us find a great deal on a beautiful mini for our growing family and went up and beyond with his customer service! If you’re looking for a new car and want a salesman who listens to your concerns and never pressures you ask for Alvin!
Deanna Castillo
Apr 17, 2022
5
Hector was extremely helpful and kept me well-informed about my car's status/needs. I will definitely be coming back for service here.
Sarah Pihl
Apr 14, 2022
5
Hector and the Mini Cooper team provided excellent service! I am very pleased with the efficiency they delivered. Hector kept me informed as needed on the progress of my repairs. Thank you so much!
Rita Harrison
Apr 14, 2022
3
I had an appointment scheduled for 830AM but arrived at 8 just to see if I could get in and out quickly. To my excitement, I was the first one there and the tech let me know that "you're lucky, the service tech is already here too". This was for a simple oil change on my Mini that has less than 2000 miles on it and is the 1st routine service. About 100 minutes later, the car was done. Though the people were incredibly nice, 100 minutes to do routine maintenance when I was the only one there for about 20 minutes is unacceptable. It is worth it to me, to spend $75 on a 3rd party oil change than 90 minutes on the free one. And that is what I will be doing next time and not taking advantage of the free maintenance service at the dealership.
Rick Francisco
Apr 14, 2022
5
I brought my new to me Mini Cooper Clubman S All4 to Mini of Stevens Creek because I was having some issues with it even thought it was just recently purchased. When I arrived, Hector assisted me, and I told him what I believed to be wrong with my car, and I told him that I had an extended warranty that was purchased through a 3rd party. Once I had left, Hector was making phone calls and e-mails to the 3rd party warranty provider to have the parts that needed to be replaced dealt with, all the while providing me with updates on a regular basis. After my car being gone for nearly an entire week, I asked if I could have a loaner vehicle because I hadn’t anticipated my vehicle being gone for quite so long and he was able to work it out and provide me with a vehicle for the remainder time that my car would need to be repaired. Hector worked with the warranty company for what seemed like a full week and in the end he was able to not only get my main issue resolved and taken care of by the warranty company, but he was able to provide me with a small discount because of some fine print that wasn’t disclosed to me when I had purchased the warranty. Hector was truly awesome, and I would highly recommend him and the Stevens Creek Mini dealership for work. They were professional, honest, and didn’t waste my time giving excuses like I’ve dealt with in the past with other dealerships. Hector made me feel like my problems were of the utmost importance, and he took the time to speak with me about the problems and the regular updates provided were thorough and answered any remaining questions I may have had. I’ll be bringing my car back for any and all regular service maintenance as well as warranty related work because it was such a pleasant experience.
Matt Beatty
Apr 14, 2022
5
My service advisor Simon Loretto was excellent. He educated me as to the type of failure my Mini's computer was reporting as well as the purpose for the vehicle's on-going drivability & performance if we didn't fix the problem.
Todd Weber
Apr 13, 2022
5
Mini of Steven Creek service department has been great. I have using them for last 8 years and they are awesome. They are always on point and always take care of me.
Amin Fazal
Apr 10, 2022
5
timely response, clear info
Allen Wood
Apr 9, 2022
4
My engine light was on, and Roberto was able to help me fixed it on the same day! The service here was nice and quick and the car wash is always a plus :) Would definitely recommend mini owners to get their services done at this location.
think hsu
Apr 7, 2022
1
Customer service is so poor. People in service is not friendly and also the person in the cashier is so rude(the man with a large hole on the ear lobe). He doesn’t wanna honor my mini credit card rewards and the guy from service I think the name is Johnny also doesn’t wanna honor my mini rewards. It so clear I told him not to wash the car but still washes the car which I just waxed the car before servicing. The car was already done already in the parking lot but still made me wait for over an hour. Maybe he wanted the car to dry up before handing it over. I approached him and said just wait in the lounge. My appointment was 9:35 am and I got my car between 1:30 to 2:00 pm. That day I was so pissed and I’m not coming back.
Rodrigo Zafra
Apr 7, 2022
5
Mo, Alvin, and the entire staff was very helpful and patient throughout the whole process. Planning to buy another Mini because of their excellent service. Will definitely refer all my friends and relatives. Thanks guys!
Brian Nguyen
Apr 7, 2022
2
Frustrating !!! I simply wanted to know the meaning of the mark on my car. So I tried to send the picture of it to them and get a reply from them. It should be a quite easy thing. But they stick to a call communication, not accepting email communication. On a call, I could not explain the mark verbally well, so they could not understand and solve this simple thing... Really frustrating. Why are they so inflexible ??? Disappointed.
Tak Wa
Apr 6, 2022
5
I was looking for a vehicle for my son and MINI had the one we were interested in. I ended up purchasing the vehicle, but have to say the process has not gone as smoothly as planned. However, I have to say that Hector is amazing and provided me with exceptional customer service! Hector was not even part of the original deal, but he stepped up and took charge to help me. He listened, was responsive, took action and delivered on his promises. He is amazing in a world full of not so amazing people right now. Thank you Hector for your hard work and dedication!
Shannon Long
Apr 6, 2022
5
Great dealership. Keep me up to date on my car. It was all washed and full of gas. It was ready to go when I got there. Paperwork was a breeze
Cherie smith
Apr 6, 2022
5
Excellent customer service - Hector is the best.
Monica Hassas
Apr 5, 2022
2
Came in for my oil change did not have my oil filter
Armando Arriaga
Apr 5, 2022
5
Natalia our sales person was 👍
Malachy Smith
Apr 3, 2022
5
A+ buying experiment and customer service made everything that much easier and highly recommended
Mack Ao
Apr 2, 2022
5
Nicholas and Brandonm were the absolute best, a dynamic duo. They made our car buying experience a pleasurable one. Our daughter absolutely loves her VW Beetle! We will definitely refer them to friends and family and return to purchase another car if needed. Thanks to both of you! Akeida and Amy 👏
Amy Romo
Apr 2, 2022
5
We took our 2008 Mini in for some work and they let us know all the maintenance recommendations and didn’t force any fixes on us. I have been to many shops that push fixes or repairs that aren’t needed, and it was refreshing to be able to get the important work done without being forced to change my “blinker fluid” or the “mirror gaskets”.
Jared Sartin
Apr 1, 2022
5
The teamwork and customer service at Steven’s Creek really exceeded all of my immediate needs when visiting this last week for some car maintenance and a repair. Each member of the Mini crew truly made a positive effort to address any questions and concerns I shared with them. Everyone from Hector who specializes in whatever your urgent issues may be—whether a routine oil change, the diagnosis of an engine or other lights that alert the driver—to the general manager, Mr. Casey Cutts (and Mike who supervises his own department in service as well) was genuinely helpful and sought to provide quality attention and detail throughout my first experience with this outstanding group of hardworking, patient and friendly staff. I could not thank them enough for the patience and warm welcome! I look forward to future trips from Carmel whenever I may have the occasion to stay on track with upkeep and general support regarding my car. I thank you again for keeping me safe on the road and raising the standard in overall consumer confidence.
Emily Stone
Apr 1, 2022
5
Friendly staff and easy to do appointments online. Plus service department fixed some noise I had in my Mini Countryman where I have tried to get it fixed in so cal. Now I don’t hear the noise when I drive. Big thanks to service department.
Jin Hwang
Mar 31, 2022
5
The overall experience was good, and the communication process went smoothly. My service advisor Johny explains the item lists clearly and provides professional services.
Yunan Huang
Mar 29, 2022
3
My appointment was 9:30am, I arrived at 9:27am, was greeted by service man 9:45am and gave my keys and stated car problem. 10:00am I signed paper for diagnostic $199.00 Per service attendant. 12:45 I got car diagnostic, and agreed to have service done. 1:40pm got text that my car was ready. 1:50 came back to pick it up. My service attendant had gone to lunch and nobody help me get my car. 2:45pm inquired about my car and asked if anyone else can help me and someone else did and left with my car, was washed and clean and no damage. So a 5 hour transaction for a simple diagnostic and repair is absurd. My brother in diagnosed it in 15min but decided to come to dealer thinking I had coverage but it had inspired. Report said I need new tires (I bought new tires 2 months ago and are still looking new). I will not comment just stating what occurred. I thank the service attendant who went out his way to help me even though he did not have my car paperwork.
Sal Delahno
Mar 28, 2022
4
First time purchasing here and it was good. My MA, Alvin answered all of my questions and was really helpful with explaning what the features were on my new car. I am happy it finally arrived from the chip shortage. The only downside was wrapping up the finance paperwork b/c there was only one person on a Friday night (seems lots of people were buying cars that night). Other than that, everything was smooth.
Harry Hoang
Mar 28, 2022
4
I’ve been in and out of this dealership for three years for maintenance and sales service as a lease holder of a 2019 Mini Cooper. I’ve seen plenty of and good and bad service people come and go. It’s a car dealership, so I’d imagine retention is low and employee turnover is high. Presently Mo Alkhaleef is the go to guy for customer service. There’s plenty of duds there too, but Mo isn’t one of those 👍. Kudos for a complimentary coffee machine too.
Daniel Finlayson
Mar 26, 2022
5
With the Shortage of new car, there were very limited choice when I walked into Mini Stevens Creek, the associate Micah is very helpful and end up I changed my mind from purchasing a used car to getting a new one. Sultani , our sales, is very through and knowledgeable on the car I’m interested in. There were quite a long waiting in the process despite I do not need any finance approval. There were also some problem with the battery for the brand new car but Mo fixed that immediately. After all, it’s a nice experience working with them
Dine Shum
Mar 25, 2022
5
The technician who worked on my car was very friendly and nice, both him and his colleague kept me posted on the status of the car. The oil change service takes roughly two hours, it’s a good idea to bring your laptop here so you can work while waiting on your car to be worked on. Very nice staff overall.
Ruidan Shen
Mar 24, 2022
5
Toni-Ann was helpful in finding a car I was interested in and helped me schedule an appointment for a test drive the same day.
Karen Ortega
Mar 24, 2022
5
Hector my service rep was fantastic! Extremely helpful explaining my repair process. My appointment was on time, and service and repairs were done quickly.
Fiona Davidson
Mar 24, 2022
5
I've been coming to this MINI dealership for a while and each time the process goes smoothly and quick. The lobby is inviting and has coffee & tea while you wait. My service advisors Dolin and Mike were especially helpful and patient. Thanks!
Zita Mezei
Mar 23, 2022
5
When new car shopping, I was worried about high pressure salesmen and all sorts of shenanigans. I experienced none of that at MINI of Stevens Creek. My sales manager, Alvin, made buying my Mini a pleasant experience. If you are buying a Mini, this is the place to go.
Jay Button
Mar 23, 2022
4
The service rep was great and went above and beyond. Had a great experience and my car was clean when I picked it up. Didn't give 5 stars because a part ordered before service was back-ordered.
Denise Mercado
Mar 23, 2022
5
My engine light came on and Hector had the car fixed and ready to go. Great service and a new gas cap was the problem. So glad it?s fixed!
Jen Labreche
Mar 23, 2022
5
Good experience. Good communication, good facility, but I did have to wait 5-10 min. when dropping off and when returning to pick the car up
Stephen Lau
Mar 21, 2022
5
Service from a dealership to me is always considered the gold standard. They recommended less service than an independent shop so I could space out of repairs rather than doing everything at once. There is a waiting room where I could work while I wait for the service to complete. The online appointment scheduler makes it easy to schedule.
Sam Hsu
Mar 11, 2022
5
Always satisfied
Kendo
Mar 10, 2022
1
I had three or four times of great service from service employees for my mini cooper. But recent experience brought everything to bottom. Short Story: As usual, I had given vehicle for service and had really warm welcome. My Maintenance plan was about to expire so i checked with finance department (Manger: Brandon) about it. They had given me the quote as posted in the picture (in black). After service, when i was ready to pay for three years of extension, I was informed by Brandon that the documents was sent to BMW for approval (This i wasn't informed in the beginning). I was supposed to be informed again after two days by Mini of Stevens Creek regarding approval and payment. I waited for two days and haven't received any update. I tried to call and reach out to them for next 7 days. I had really frustrating experience while going through all those days. I couldn't reach out to proper person regarding my request. Sales diverting me to service and service diverting me to finance who never picks up anything or reply to voice mail. I was played like a volley ball during these. Not even single person helped me. i raised many cases in chat window for that also no one responded. It was on repeat for seven days and i lost my peace of mind all through and almost planned to sell my car since the customer not treated in proper manner. The current plan expiration came close. I had multiple calls and multiple waits and multiple transfer of calls. Finally, I reached to person called Adrian Macia. Again through phone call, it wasn't clearly conveyed what i was looking for. I directly went to Mini of Stevens Creek with expectation of another disappointing trip. But Adrian Macia was patient and kind enough to explain the things and mentioned the quotes as shown in the picture (in Blue) and got to know that there is no such approval process and all as Brandon mentioned previously. 1.) I still don't know why i was quoted higher than it was supposed to be. 2.) I am writing here as there is no way i can raise the complaint on this regard for all these.
Nishanth S
Mar 9, 2022
5
Excellent service and sales. Steven's Creek Mini (SCM) was professional in executing a clutch swap, service, and correcting any issues on the vehicle. They provided a loaner vehicle in the interim. I tried to sell the vehicle back to SCM - Auto Nation later that week. I had a title issue that I created when incorrectly filled out the title. I had a new clean title issued by the state which came two weeks later. SCM / AutoNation honored the initial resale price for the vehicle. Based upon the professionalism of the service department and sales department I'd definitely buy a Mini from here. Excellent dealer with excellent service.
Sean Akins
Mar 8, 2022
5
Amazing service!
ValPaval
Mar 7, 2022
5
Nothing extraordinary either way. They got the car, did what they were suppose to in a reasonable amount of time. Service guys were nice and communicated what needed to be communicated.
Robert Wyland
Mar 3, 2022
5
Great customer service, all of the people who works there are great they treat you like family, I would recommend this place for anyone who's looking for a clean perfect condition cars.
Mark 20
Mar 3, 2022
4
I have never had any luck with actually BUYING a car from this dealer, but have had very good experiences with having my MINIs serviced here. Scheduling an online appointment is helpful and the hours are convenient. This last round (dead battery), Hector was very helpful. I've never bought a MINI in that wasn't under warranty, however.
Amy Schaumburg
Mar 2, 2022
5
Have serviced my car for over 6 years now. From the buying process to every visit since, all of their employees have gone above and beyond to provide the best service. They make me feel confident that my car is getting the best care.
Francisco Diaz
Mar 2, 2022
5
VIP service, from start to finish! Dorin and Adrian did an amazing job of helping me out when a regular service turned out to be a bit more complicated with additional repairs needed. I am so very grateful and appreciative of the quality service and care that I received. Thank you both for going above and beyond all expectations and for providing such great customer service.
Nancy Zapparelli
Mar 1, 2022
5
This review is for my recent car service. Really awesome place. I had received a very good customer service upon my arrival.
Deric L
Mar 1, 2022
5
Awesome experience at Mini of Stevens Creek. My daughter was looking for her first car and was set on a Cooper. We worked with Micah, he is very professional and down to earth. Mini stevens creek uses no haggle pricing, so keep that in mind if you expect to negotiate. Either you like it or you don't. The entire experience was positive and we plan on getting the car serviced there as well. The day we purchased and signed, Micah took the time to show my son and other daughter around the lot and chat about cars. My son is a young car nut. I have the mini bug now so I have to refrain from getting one for myself. We purchased a 2012 Cooper S hardtop (automatic). Per the carfax, new brakes, oil change, filters changed, and Mini of Stevens creek gave it new tires and did the typical dealer inspection. Factory tires not some cheap off brand. The day we drove it home the car was detailed and washed in and out.
Ben Montelongo
Mar 1, 2022
5
The service department is exceptional especially Aden and Mike. Thank you for your time Monday.
Shelly Mack
Mar 1, 2022
5
I bought a car from them ...I was comfortable with the three guys that I worked with. An issue arose but the service folks were easy to work with. They took care of that issue right away.
Ruth Coffey
Feb 25, 2022
3
I am the owner of BMW and Mini. The service at Mini of Steven Creeks is always falling short, from the knowledge of the sale agent, to finance, management is not organized.
Pamela
Feb 24, 2022
5
Excellent service - very professional. I feel comfortable with their suggestions - no pressure to fix things if not urgent. Hector was excellent handling my needs and answering all my doubts.
Somnath Ghosh
Feb 22, 2022
5
As a new MINI owner, I really wanted to find a great, professional, and local MINI dealer near me. I definitely found that at Stevens Creek! Not only they did they handle the servicing issues with my car (changing front/rear brake pads and an oil change), they also brought to my attention a puncture in my tire while I was there. Sure it cost me extra time that day, but by doing so I saved time in the future and avoided possible additional unexpected costs. Definitely grateful! Additional little benefits such as helping me to clean my car and tires before leaving the lot are always appreciated! Already been here twice and will continue return to Stevens Creek for future work on my car! Thanks!
Joshua Willman
Feb 22, 2022
5
It was a repair which was done well. The only problem was with the insurance which was not the fault of Mini of Stevens Creek
R Attaway
Feb 21, 2022
5
Nice people Worked hard to give me good deal I will buy another car from them Took too long - wish it could have been done quicker
Tere Linzey
Feb 20, 2022
5
Always helpful in a 360 degree manner of perfection!
R.L. O'Neill
Feb 19, 2022
5
I bought an old cooper 2019 but no navigation, but with Mini's five-day exchange for another car, I feel very comfortable being able to exchange for another car of my choice with no fees and costs. I think the time was about 3 hours and the consultant advised me to get a test drive in the car that I want tI exchange. The staff at Mini are very friendly and enthusiastic while customers are the ones who change their minds. A very memorable experience buying and exchanging cars within 3 days with feeling satisfied with it.
JMiemy Nguyen
Feb 19, 2022
3
Was ok chatting but they fish for info like a kid playing pokemon, gotta catch them all! then, finally, when you keep saying to stop asking for info, they say cool, can we get your number? stop, i will come in if i say i will come in and email is a perfectly good way to communicate.
P B
Feb 18, 2022
1
Recently had my 2018 Mini Cooper in for a straightforward oil and air filter change. The day after picking up the car, we noticed a puddle of oil on the floor of the garage. We brought the car back to the service center...they found that the oil filter was "loose". Extremely disappointed that such basic maintenance could not be performed competently...especially after paying a premium price for the service (compared to a non-dealership service center). In addition, despite the massive inconvenience of having to bring the vehicle back in (and the cleanup of the oil spilled in my garage and driveway), they made no effort to compensate us for their mistake...no discount on the service, not even a "we're sorry". Based on my experience I would recommend you get your vehicle serviced elsewhere...
David Alexander
Feb 18, 2022
1
If you were looking for a mini Cooper look elsewhere. This dealership has been nothing but a headache. I was looking to buy a mini that was In transit, I live in a different part of the state, and was willing to fly into this dealership and purchase this car blindly. It has been two weeks since the car has arrived. I have rescheduled my flight twice all because their financing managers kept dodging my calls. I was trying to finalize a sale but it’s almost like they don’t want to sell the car? I’ve read other reviews from this place. Don’t be fooled by their comments about reaching out to the GM to try to resolve it, because I tried reaching out to the GM multiple times and have yet to hear back. I was trying to give them a chance. At the end I just wanted to speak with the GM directly, “to make it better”, but at this point it’s more like a no. I won’t be selling you the car.
R C
Feb 16, 2022
5
Mini of Steven Creeks works actively and smoothly with me to get my new car in half day. The manager is patient and professional to get our things done. The only unsatisfied thing is that we don’t have passthrough sensors on mirror, where we were told due to microchip supply chain shortage and we understand it.
刘天羽
Feb 15, 2022
5
Feb 2022 When I realized that the object in the road completely flattened my tire late on a Friday afternoon, I thought my weekend would be ruined. Talking with staff at Mini of Stevens Creek, however, gave me hope that the process could be manageable. Though I arrived after the Service Department had closed, the Sales Department helped me to process my drop-off. Great team work! Communicating by text message with Service staff Hector and Mike was a non-invasive--even friendly!--means of keeping me informed throughout the process. Following an enjoyable weekend with another set of wheels, my car was fully reset with a new tire, fresh fluids, and a deep cleaning. I noted that my spare tire and tool set were completely refurbished and reinstalled by service staff. Most amazing of all: because I have the tire and rim plan warranty, all this fine service cost me just $50! Thank you, Mini of Stevens Creek, for being there and taking such good care! _______________________ Nov 2021 Mini Coopers always catch my eye: such an attractive and compact car. I particularly liked the dark silver variety with black trim. How surprised I was, then, to find this same color combination on the lot of MINI of Stevens Creek! The basic Cooper model was in near-perfect condition with low mileage and leather interior. The service of staff members TJ and Mo has been as impressive as my find. When my "new" Mini manifested one unforeseen problem just two days after purchase, both staff members responded to my concern within an hour. They facilitated my experience through the extensive service department at MINI of Stevens Creek such that repairs were quickly completed. I couldn't be happier with my new car as well as the care and professionalism of TJ and Mo. I've got a new slogan for you guy: "cars with ease [e's] because we car[e]." :) Many thanks!
The Fullmers
Feb 15, 2022
5
Love love our new all electric MINI. Seriously, this thing kicks *bleep*. So... much... *bleep* When we had a problem Mike Blair his team in the service department were awesome. They went above and beyond to help us out with our insurance company. Great communication and service.
Steve Decker
Feb 15, 2022
5
ordered up a Mini Cooper SE, waited a few months, pickup and inspection went smoothly.
Robert Rudolph
Feb 12, 2022
5
They made my vehicle purchase an easy process. Great customer service
Jasmine Nguyen
Feb 12, 2022
5
Please give a copies of the signed document, thank you!
Kelly Lu
Feb 10, 2022
5
Friendly and kept me informed and engaged, good hospitality was appreciated!
Sergio Ferrer
Feb 8, 2022
3
Left car overnight but did not get washed, but maybe that is normal. When I purchased it came with tinted windows, was said would be added when I brought it in for service. I think the charge was $500. Tinted windows were not added when it was serviced.
Craig Zimmerman
Feb 7, 2022
1
Poorly run. I had the newest youngest guy there “helping” me and it showed. After driving up a second time to actually buy the car because they don't take credit, i requested a spare key to be made. It took 3 MONTHS of nagging them to finally “set up” an appointment and get a key made next door at stevens creek mercedes (which is 10x worse than mini btw). I asked for more details, a # to confirm the appointment, and at least a name of the mystery lady who “knows I'm coming”. After being ignored another week i tell him the day and Time (3pm) im planning the 1hr drive to get my key program. He confirms they know im coming. I get there and what do you know. They didnt know i was coming and only ever have techs that can do that from 7am-11am. Service was an F
Ray Cray
Feb 6, 2022
5
Nice people work here
Linh Nguyen
Feb 6, 2022
5
The service at Mini of Stevens Creek is always great. They took a look at my car in detail and even noticed that the chrome caps where starting to peel and offered to change them. Also, the waiting area is comfortable and has all the amenities; I have no problem waiting and working from there while my car is getting service.
Sofia Marquez
Feb 4, 2022
5
My advisor Johny is great! He’s super helpful, responsive, and respectful!
Yuman Sun
Feb 3, 2022
1
Not happy with service
Erin Chew
Jan 31, 2022
1
The worst customer service I ever had at any dealership. I bought Volkswagen from them with vehicle protection care package which includes oil and filter change after the advice of sales advisor, but whenever I have my service due, they take at least a month to arrange it and it happened twice with me that on first they will schedule my appointment and after driving 20 miles from my place to them, they let me know that they were not able to arrange filters for my car…not answering calls, long waiting period…too much dissatisfied
Sidak Sehgal
Jan 29, 2022
5
Looking forward to that test drive
Thaddeus philyaw
Jan 27, 2022
5
The buying process was fast and without hassle both times. The only thing I wish I had was a handbook and an extra key. Service was easy as I purchased the service plan. The people were nice and friendly, which is why I decided to trade-in my MINI for a BMW at this dealer.
Colleen Gleason
Jan 27, 2022
1
EXTREMELY slow service. I brought my Mini in to get the oil changed and the brake fluid changed and the customary inspection of the vehicle. I opted to wait in the lobby, and they were going to come out in 10 minutes to let me know how long it would be and double check what I needed them to do. After waiting around for 30 minutes, I went to the back to try to get that information to them because I had to get on a call in 10 minutes and I didn't want them to come interrupt the call. Four hours later they came out with the news that there were several things wrong that needed attention, and they were going to generate a quote for me for those items. An hour later I had to go into the back and stand there watching while they finally generated the quote and cashed me out for the oil change and brake fluid change because I had only 30 minutes to pick up my daughters from school. I stood there for 15 minutes while they generated the quote.
Collin LeGault
Jan 26, 2022
1
I really believe in giving fair reviews and regret to even give a one star rating!! I have a close love one I’ve watched endure stressful & unnecessary hardship from a recent purchase through this dealership. I have several family members whom are business owners as well as a background as a Service Writer in a dealership, a FIRM BELIEVER in customer service!! I’ve been in total shock from both sales & service. After investigating other RECENT reviews of similar experiences (YELP) it seems as if management neglects to put Customer Service as a priority. It’s very unfortunate during these troubling & challenging times to witness someone you care for, feel as if they got cheated out of what should have been an exciting & positive experience of purchasing a vehicle. Working hard to provide, & purchase a (SAFE) vehicle for you and your family and to just be dismissed as if your not worthy of customer service, it’s heartbreaking to see what’s transpired from this dealership. I would personally NOT trust going to this dealership by witnessing this unfortunate experience!! I LITERALLY SEEN WITH MY OWN EYES how NOT to treat customer and where this dealership could use management adjustments as well as better trained staff! This pandemic should not be an excuse to sacrifice your reputation or have poor quality in service. Good luck to those on their journey of purchasing a vehicle. It’s really a rewarding feeling when done correctly. Reminder customers are your bread & butter, without them businesses fold!!
Maria Garibaldi
Jan 24, 2022
4
Busy day, yet only 2 people in finances. After I bought a car I had to wait for almost 3 hours to get to the paperwork. Another issue - the car has a smell of gasoline inside, something they should have detected and fixed. People were nice and courteous there, it definitely helps,
Irving Rabin
Jan 24, 2022
5
Hector made sure to touch base with me after changing out my timing chain. The car runs great again and eased my anxiety.
Sheilla Cuaderno
Jan 23, 2022
5
Taylor, Sa'Qwaun, Mo, and Brandon were all very helpful, positive, and easy to work with in negotiating and finalizing the lease for our 2022 Mini Cooper S. On a day when cars were flying off the lot, Taylor somehow found us exactly the car we'd been hoping for (perfect color combo and package) and helped us get a great price. The deal we got at Stevens Creek saved us thousands compared to MINI of Marin or Concord. There's a reason these guys are the biggest Mini dealer in the bay. Thanks!
Yusef Seidy
Jan 21, 2022
5
Outstanding and good business
hassan abdi
Jan 20, 2022
4
Basically, it is very happy for the service except the waiting time on lobby get a little small long than agent mentioned.
XINZENG WEI
Jan 20, 2022
5
Clean, friendly and professional. Management and team was very patient with all the questions I had about financing.
Chris Nunez
Jan 20, 2022
5
As usual, it was easy and pleasant to have my Mini Cooper serviced at this dealership
Mark Ginsburg
Jan 20, 2022
1
I ordered a specific color, wait for it for 3 months and when it arrived it was another color. They told me to take it or wait for another 4 months.
moisés hernández
Jan 17, 2022
2
Was presented with a long collection of things I had to fix totally some $6500. Being a normal person and not a Mini auto expert I had no idea which ones were must do or just nice to have. And the service advisor could not put any context on it either. So I decided just fix about $2000 worth. Then the service magically agreed that the remaining $4500 can just wait. Came out of the whole experience uncertain/uncomfortable. Also, they only had a single driver for ride to home/work. So be prepared to wait or take an uber.
Maneesh Dhagat
Jan 16, 2022
5
I loved the dealership and the car. Unlike some other dealership who are trying to exploit customers in this chip shortage time MINI of stevens creek was really helpful and courteous. I strongly recommend the dealership and the MINI COOPER SE (BEV). Its one sporty little car. For a city EV I think this is the best option.
Bhabani Das
Jan 15, 2022
5
Always great service at this location. Clean lobby, coffee, tea, comfortable seats, Several tv’s to watch. Great wi-fi
Zina Akanbi-Birden
Jan 13, 2022
1
Poor approach. Tried to low-ball the price of my car. 55% of Kelley’s Blue Book. Love Minis but won’t come back. Time wasters.
Tom Newton
Jan 10, 2022
2
Your automated scheduling system was out of service for the entire week and when calling the 650 number to schedule, your system could not transfer to the local dealership. How shoddy. Further, I had to go into your store to schedule the appointment. When repairs were made, your agent had to handwrite the repairs on the service order. Your facilities have not changed since the time I purchased the car. Appears you plan to close this dealer. Total unsatisfactory. I will make one additional service for my other Mini and then find another dealer not associated with AutoNation
Stanley Toal
Jan 10, 2022
5
Mini of Stevens Creek is one of the best customer service oriented dealers I’ve dealt with. Hector has always been quick and efficient. I’ve had quite a few cars the years from various makes and models,and its always cringe time dealing with service centers. Stevens Creek Mini is literally a pleasant interaction each time I’ve gone there for service….thumbs up👍!
Mark English
Jan 7, 2022
5
very friendly and professional to provide suggestions during services.
Wei Xiang
Jan 7, 2022
5
Scheduling was same day for urgent issue. The scheduling person, the service rep (Hector) were friendly, efficient and effective. Regular and clear communication about status and costs.
Manish Chawla
Jan 7, 2022
4
i took my car in for an oil change, they provided great service
Gabriel
Jan 6, 2022
5
Hector is very patient and knowledgeable. He always find the best way for us to keep our car in good shape.
CC
Jan 4, 2022
3
I went in after completing pw online, so I thought, only to find I had to start the process over again. Though, they were provided through email what my expectations and desires were, they proceeded to provide me with options outside of my range, which prolonged what could have been completed in 1/2 the time. What could have been done in 1 - 2 hours took 4 hours, mostly waiting around. Technology should be better utilized to be respectful of the customers' time, especially if they come in already with the plan of purchasing a particular vehicle. Other than that, the service was friendly and patient.
Tammy Ortiz
Jan 1, 2022
3
Would not recommend this place to my worst enemy … I have been given the run around for 10 months after I was told that I would receive a missing part to the car I bought (privacy rack) … staff were actually laughing at me when I was explaining the situation even though I was 100% correct recently i tried to schedule a service which was equally frustrating ….should have learnt my lesson I guess! Thanks to the team at mini they redeemed themselves one of the guys ordered my parcel rack and got it shipped to me thank you ! Also got my car serviced and overall a good experience
Terry vick
Dec 29, 2021
5
Harres was very helpful in making everything go smoothly. Thank you again for making the process simple and timely.
Serizzel T
Dec 29, 2021
5
Belen Rodriguez did a great job explaining the process step by step. she was very helpful and attentive with my son and I. She made sure that we were comfortable and checked on us to see if I ad ant questions or needed anything while we waited. Great customer service!!
Erika Rodriguez
Dec 29, 2021
1
Everything has been great with MINI of Stevens Creek until my most recent service appointment. The service manager not going to mention who, told me my front break pads are crooked causing a dent in the rotors. That’s totally fine, if something is wrong with the car I’ll pay to fix it. All I wanted to know was what might cause this? And all he told me was this was a quite common thing. ??????? Ok, but that doesn’t answer my question. Then I looked at my service detailed report when I went home and saw a note saying there might’ve been a defect causing it. All I wanted was a clarification, and I wasn’t able to get one 😞 12/29 follow up— I received a call from the service team manager and he was able to clarify on my initial questions that weren’t answered. Understood that there are new team members on the team and they’re also in the learning process. Very appreciative of the speedy follow up. Thank you!
Lin Shao
Dec 28, 2021
1
I bought a mini cooper from this dealer 6 years ago and it was a good experience. But, this time is horrible! The sales went away in the middle of purchasing paperwork without letting me know; so I kept waiting without knowing what was going on. I was told that the car will be filled with gas but it was empty when I got the car. I was not told how empty of the gas tank, I saw a bar with 1/8 level and thought I had 1/8 of a tank. Actually, it is totally empty. I would have seen a white bar if I got some gas left. It actually cannot run but I was not told! When I ready to leave with my car, I was given only one key. I said I should have two keys. Then, I was given a wrong key and I was asked to give it back when I was in the freeway. Where is the professionalism! I decided to go back to the dealership because I did not want to the sale person who gave me the wrong key in too much trouble. Absolutely a bad experience!
halcyon
Dec 27, 2021
1
Horrible! I tried to buy a Mini SE 2dr hardtop electric. Put down my deposit in October, and ZERO, nothing, nada! I have a build code and a confirmation number, but no MINI being built. I'm done emailing and calling. This should be a really simple sale. You are cars sales people, correct? *Edit: Waiting on that phone call! I gave one star to a local business, and they contacted me and took care of it, and I updated that one star to five stars.
Tracy Lane
Dec 20, 2021
1
Terrible customer service. I ordered floor mats from the shop Mini site on 12/4 (they were supposed to arrive in 4-8 days) for an Xmas gift for my daughters recently purchased Mini and never got any confirmation when they’d be shipped after the money left my account. The email on the receipt doesn’t work, the help link online doesn’t work, the text feature for the dealership promised me twice someone would call me and nothing. No one answers the phone or returns calls in the parts department after calling everyday this week and leaving three voicemails. I even called sales to get someone on the phone and was told someone will call me. So far nada. I’m blown away how bad the service is. I feel like they took my money at this point .
Miss Parker
Dec 17, 2021
4
Mike was super helpful
Xian Li
Dec 15, 2021
5
Very friendly people and notified me the production and delivery time periodically, very happy to purchase a car that with an amazing price. I highly recommend this dealership to people who are looking for a Mini :)
Raymond Wong
Dec 14, 2021
5
Steven was very helpful, efficient, and guided me along my process! Made everything super easy and I would definitely go back to him again.
janelle garma
Dec 13, 2021
5
I live out of state from Stevens Creek Mini. The sales staff I spoke with on the phone and via text were extremely knowledgeable and helpful. We purchased our first Mini from Stevens Creek in 2015. They were as nice and great to work then as they are now.
Twiggs Reed
Dec 11, 2021
5
Alvin and Pedro made the whole transaction smooth! Will definitely consider buying my next vehicle with these guys! They made it their mission to beat my current appraisal and made every step of the process transparent. Honest working fellas at this dealer!
JJ Jamorabon
Dec 9, 2021
5
MINI service was excellent and finished the work on my car quickly! My service advisor, Aidan, provided great communication and updates when I consulted him with the work that needed to be done.
Cindy Le
Dec 8, 2021
1
Ohh how the mighty have fallen. I used to have mad love for these folks, would regularly attend events organized by their (now former) workers bolstering the Mini-Nation, but no more because... Customer service is dead. At least it is here. I've been trying to give them money by utilizing their service dept, ordering parts for my car, etc and you literally can NOT get ahold of someone, anyone. No one will answer the phone no matter what dept you call. No matter how many times you try...no one will answer the phone. Can't schedule maintenance, can't order parts...can't...won't...don't Sadly this dealership no longer has the Mini Magic that has kept me in my little go-kart all these years.
Jeff Frank
Dec 7, 2021
5
Vey good and fast service! Thank You! Robert
Kotar DRT
Dec 6, 2021
2
Service took 2 weeks for a simple engine non-start issue. Poor communication including not calling back as promised, no service updates, and no technical details by service advisors. Manager (Mike) was very good, supportive, and knocked off some of the service cost to compensate for my carless holiday and frustrations with not being able to get a live person on the phone.
kotatwing
Dec 5, 2021
3
Overall it was a good experience buying a car at this dealership as the 2 salespeople who helped us were knowledgeable and courteous. However, the management kept insisting that we finance the car and gave spurious reasons why we had to finance even though from the outset we had stated that we want to make a cash purchase. As a result we had to sign many forms and spend a lot of extra time. In the end we were able to make a cash purchase. In all we spent 4 hours for something that could have been completed in half the time with much less hassle and back and forth.
Veena Mendiratta
Dec 5, 2021
1
I had to make several phone calls daily to be sure that progress was being made. Mostly nobody answered and I had to leave messages that also weren’t answered. To make matters worse they had never contacted my insurance which they told me they would do. So I did it and sent them all the information they needed. Adrian was completely unorganized. When it finally got fixed I arrived and they didn’t know if my insurance company was paying them directly or if I was supposed to pay them. I called my insurance company and they told me they were sending the check to me. I told them that the check was coming to me and I should pay the whole amount. They refused. I now have a check from my insurance company and came out on the positive. I’ll pay them when they figure it out. Maybe after they call me multiple times everyday and waste their time like they did mine. For the cherry on top when I arrived Adrian, being unorganized as usual, couldn’t find my car keys. I spent another 20 minutes watching him check around all the desks and lockers in the garage. I actually called my salesman and asked him what the car was worth. I’ve had it less than 6 months but would prefer to never work with them ever again.
Camden
Dec 5, 2021
5
The service was no hassle
Prachan Mokaves
Dec 4, 2021
2
Costumer service was pretty bad initially. I did a build and the sales rep did not inform me of a shortage with system parts which led to not getting the extended packages I wanted. I was dealing with a very inexperienced young man that was not helpful and neglected to return calls. After getting a run around, management finally got me into a car that I was looking for but it took some teeth pulling. The service department is below 1 star. Difficult to deal with, calls not returned and staff just basically seems lazy. I’ll have to deal with them throughout my warranty so hopefully they get an overhaul on management soon. Stop focusing on selling used cars and put your costumers first!
Nicole Zannini
Dec 2, 2021
1
We've purchased other cars from this dealer in the past and been very pleased with the sales team. This time we couldn't believe it was the same dealer, from the first scheduled test drive appointment (to which the sales manager didn't even show, nor was there a promised vehicle to test drive), to never a single response to direct specific questions, voicemails or emails until the car was delivered. I had discussed with the sales manager and his team how frustrating their lack of communication and abysmal service was; I was given apologies but the utter lack of communication continued until I picked up the car. Absolutely abysmal service from the sales team.
mschu11
Dec 2, 2021
5
Love them. They are always so courteous and nice.
Lisa Bianchi
Nov 28, 2021
5
Small inventory, employees are nice
Steve Swevenstein
Nov 22, 2021
5
The service was fine. But I have been waiting for my copy of the navigator booklet from Sharon Mamola. (I sent her $10-plus postage for mailing it to me. Maybe it is the system-wide delay in the U.S. Postal System. BTW, the YouTube address she gave me is incorrect.
Bill Coggshall
Nov 22, 2021
1
Terrible, Terrible service. A complete joke of a dealership, everyone from the sales people to the management are incompetent. They sent my wife home with a partially glued front windshield, the fumes nearly made her sick. It has taken weeks to get the most simple issues fixed. Once they get your money they could care less. I don't recommend anyone shop here, it will only lead to frustration. None of the staff keep track of anything, so one person will tell you one thing, then a manager will tell you another. Everyone who works there should be ashamed of the abysmal service
Jordan Lindsey
Nov 20, 2021
1
We brought our MINI 8:30 in the morning for scheduled maintenance. I was told it will take about 3 hours. But I didn't receive any update and I had to call MINI for the status. Finally, I got a call at 5:50PM saying car is ready for pick up but it was just 10 minutes before dealership close. Also, after we pick up our MINI the following morning, we found the car was not reset properly and we still see maintenance reminder display on the meter console.
Hiroshi Kanekura
Nov 17, 2021
1
BUYERS BEWARE: We purchased a used Mazda from this dealership on 9/20. I wish we would have done a little more research before stepping foot in this place. The purchase of the vehicle came with a 5 day money back guarantee. On day 3 we started noticing the car making a weird noise when we would switch gears and press on the break. We immediately called the dealership to report these issues and were told we would get a call back. On day 4 we had not heard from anyone so we decided to just drive to the dealership and speak to someone in person. Since we didn't have an appointment, we were told that they would squeeze us in to take a look. At that time we mentioned the money back guarantee and we were thinking about returning the vehicle. Day 5: No calls or Updates, when we called ourselves to inquire they said they didn't have record of the vehicle, put me on hold for 20 mins just to come back and say they do have the car but that everyone from the service department had left for the day and they couldn't give us any information. When I persisted that we need more info I was hung up on. I called back and spoke to a gentleman and he stated he would be transferring me to a manager, guess where he transferred me to? A dealership in Las Vegas! I was extremely upset at that point. I immediately called back and spoke to someone again and they assured me that they would be calling us first thing in the morning with an update. Day 6: We get a call with them asking us to come in to the dealership, when we arrived the service agent told us he was new, and that he decided not to run a diagnostic because it would "cost you too much" and said he instead just replaced the battery. The sound on the car got progressively worse day after day, until we couldn't even switch the gears anymore. We got the car towed to a licensed mechanic who after being in the car for less than 2 minutes knew that there was a transmission issue. After running a diagnostic he came back and said that the entire transmission needed to be replaced. We were quoted $4000 for these repairs. That's half the cost of the whole car! He also found that some transmission repairs were done that was not reported to us at the time of purchase. We called the dealership today to let them know this and they stated they can't do anything because the car is a Mazda and they don't repair Mazdas. California has VERY strict consumer rights laws regarding the sell of used vehicles. We have already filed a complaint with BBB and are now gathering all of our documentation and phone call records in preparation for legal action. Please take my advice and take your business elsewhere!
Dameshia
Nov 17, 2021
1
Was happy during the purchase of my vehicle, but once I left the lot, all I hear are crickets when I reach out. I received a letter from the dealership stating that I need to have a VIN verification done before they can complete the title transfer. The paperwork says either come back to the lot (they are in San Jose, I am in Sacramento), probably not going to happen, or call this number ###-#### (recording states they are not accepting new transfers, or go to your nearest DMV. Ok, not a big deal, however I had to take time off work to go to the DVM to verify the VIN of a vehicle they had on the lot (why do they not have this info?), fine whatever, I get it done. Then I am supposed to call their title department to finish the transfer. I have reached out to the dealership Title department 3 times (no response back), the sales rep I dealt with replied he would forward my issues to the sales managers (no response back). The only one I can give a good review for is the sales person that I dealt with during the purchase of my car. Everyone else there has substandard customer service.
Shannon Reagin
Nov 16, 2021
1
Parts department never answers the phone or replies to emails. I end up calling Eastbay Mini. They answer.
Eric S.
Nov 16, 2021
5
Extremely friendly & helpful. My husband & I worked with Luis to find the right Mini for us. He was so helpful & if he wasn’t sure he sought out the information for us to ensure we had the information we needed to make our final decision. Dusan was also extremely friendly & helpful. I can’t recommend Mini of Steven’s Creek more. We did not feel rushed or forced to make a purchase. This was my first experience working with a dealership & it was nothing like stories I’ve heard from friends & family.
Brianna Forbes
Nov 16, 2021
1
Ther service department here is in complete disarray--it took 3 weeks to resolve the issues with my car, and at every turn, they failed to communicate or update me, I had to call multiple times a day to get answers, and information I requested about the history of my car's error system never came, in spite multiple requests.The person initially assigned to my was out sick for the first week, and no one informed me of this or responded to my voicemails because the number the Service desk defaults to is for someone who left months ago, and no one there knows how to access his voicemail. This continued the entire 3 weeks, in spite of me informing them of this issue multiple times. I would repeatedly get assurances of a status phone call that would never happen, etc. I feel I should point out that this isn't a review of the actual repair or the mechanics, since I didn't interact with them, but the service desk there is terribly managed, and obviously under-resourced by Auto Nation. It's been a steady decline since I first started going there a few years ago, after Mini of SF closed, and now that it's reopened, I'll definitely be going there moving forward.
Andy Markham
Nov 16, 2021
5
Mini Coopers always catch my eye: such an attractive and compact car. I particularly liked the dark silver variety with black trim. How surprised I was, then, to find this same color combination on the lot of MINI of Stevens Creek! The basic Cooper model that I ended upon purchasing was in near-perfect condition with low mileage and leather interior. The service of staff members TJ and Mo has been as impressive as my find. When my "new" Mini manifested one unforeseen problem just two days after purchase, both staff members responded to my concern within an hour. They facilitated my experience through the extensive service department at MINI of Stevens Creek such that repairs were quickly completed. I couldn't be happier with my new car as well as the care and professionalism of TJ and Mo. I've got a new slogan for you guys: "cars with ease [e's] because we car[e]." :) Many thanks!
Paul M Fullmer
Nov 12, 2021
2
Been while since i stopped by the last time, as some of the reviewers said, it looks like something has been lost from the dealership. I visited for oil change and asked about one of the rear window that is stuck. They told me they would take a look at it for 200. When they got back to me after 2 hours, they told me the the SKU and cost of replacing it as well as those of another. It looked like they found everything I need through the free inspection and the notes on my invoice said they “confirmed” it’s broken (for the 200 bucks). I called them to see what value I was supposed to get from the money (for future reference), as the rep was not available, I left a voice mail. Haven’t heard yet. Also, the rep told me that an intake box snorkel was ripped and needed to be replaced. I asked what kind of parts it was, and he said “it’s a box”. I didn’t ask any further.
Tomoyuki Suzuki
Nov 8, 2021
1
Customer service was a little bit poor today. Waited 3 hours to be shuttled home but then they forgot to bring me. After 4 hours, found out car was ready but my rep left so I had to find the paperwork myself....
My Nguyen
Nov 8, 2021
5
Adrian was great and got my new tires and alignment done the next day. My mini is running great! Thanks for the fast and great service.
Jennifer LaBreche
Nov 8, 2021
5
Easy process. Professional and friendly. Def buy from this place again
M Isabel Ramos-Rivera
Nov 5, 2021
1
Kudos to my service advisor, Steven. He was great. Everything else about the service process was horrible. Making an appointment, long-wait after appointment time, lack of communication on car status, empty sales floor, empty shelves... It looks like this place is going out of business. I own 2 Mini's (one purchased here) and both have been serviced here for years. I don't know what has happened to this dealership, but it's falling apart. Hope they get their act together or they will lose a lot of business.
Derek MacDavid
Nov 5, 2021
1
I would give zero star if there is an option. Don’t buy their service package! Whether your car get service is based on their subjective decision. When the brake light is on, they won’t change brake but change the sensor and make it less responsive.
Yang Paul
Nov 4, 2021
5
Best car dealer ever. My second mini I’ve purchased from them. Very helpful. They were able to provide an electric mini on time and just what I wanted. Thanks!!
SanJoe
Nov 4, 2021
2
Forgot to apply coupon price; failed to replace wiper blades, as requested; and seemed impatient when responding to questions.
Theodore Glasser
Nov 1, 2021
5
Very good and conscientious service.
Conrad Carpenter
Oct 31, 2021
1
This is my first mini after years of driving a BMW. While I love my little car, I deeply regret purchasing from Mini of Steven’s Creek. Every time I’ve had to bring my car in for service it’s a total ruckus. They’re majorly disorganized, overbooked, and desperately need a manager that knows how to lead a professional establishment.
Flor De Leon
Oct 28, 2021
5
Solid team at this dealership. Good car buying experience all around. Test drive, trade and finance was easy. And didn’t waste my entire day doing this. Thank you Mo and team!!! Job well done.
Mark Williams
Oct 26, 2021
1
Just for diagnosing your car they wanted $200. And they only specialized in BMW Mini Cars.
Jade Diamond
Oct 26, 2021
4
Great info on trade ins and setting up a valuation appt. Needed more info on the car I would like to purchase
Brett Miles
Oct 21, 2021
1
We purchased a car on June-2021 and four months later we still don't have the title of the car, our temporary plates are expiring and don't know what to do........We continually attempt to contact them but nobody helps. We contacted the Financial Director Dusan but with NO response. I believe he is screening calls because he doesn't call back and it's going on for months. I consider this to be very bad customer service
maria nieves
Oct 20, 2021
2
One single service rep on hand for a Saturday. Over-worked and limited to what he could promise. We arrived on time for our appt, and were told "2 hours wait." So we waited locally, returned just after 2 hours and the car had not been moved, nor was service even started. So we went home. All said, two hours, plus two transits, left us dismayed and a bit angry. Service advisor did his best, Mini of Stevens Creek didnt. The car was washed and presented nicely with a fresh scratch on the rear bumper...
Paul Schumacher
Oct 13, 2021
3
The guys at Mini of Stevens Creek were great! My daughter was on the lookout for a specific vehicle that isn't the easiest to find in the current used auto market. We were able to reserve the vehicle and make an appointment to come check it out without fear it would sell before we got there. The car was in great condition, just as advertised and the guys got us in and out as fast as they could, which after a 5 hour drive that was only supposed to be 3 1/2, we greatly appreciated! Special shout out to Alvin! He was amazing from start to finish! Thank you, Alvin and everyone else at MINI of Stevens Creek! Update—Had a couple issues after the sale that knocked my review down 2 stars. 1. The check was not endorsed correctly from the dealer, resulting in a letter from my bank stating this needed to be corrected or the loan wouldn’t be funded. I called the dealership, left a couple messages, only to never have my call returned. They must have fixed it on their end, because a week later the bank let me know the loan paperwork was finally complete. While I appreciate them correcting their error, a call back would have been nice. 2. The A/C went completely out and needed a full replacement. Called the dealer to ask if this is something they check in their presale inspection, because at the dealership when buying the car, I noticed the air wasn’t working well. The salesman assured me it was because we were just sitting in idle and it gets better when driving, which it did, but never great. 2 weeks later the A/C went out completely, and was a very expensive fix. Again, my calls, email, and messages left for the salesman at the dealership went unanswered and unreturned. I was initially impressed with the team at Stevens Creek Mini, but the treatment after sale has been nothing short of disappointing.
Jayme Leffler
Oct 12, 2021
4
As a new customer to Mini, the Service Advisor and tech seamed knowledgeable and friendly. They had a serious staffing shortage which made wait times a little bit longer than normal.
Brian Dickinson
Oct 8, 2021
1
Needs customer service orientation.
Marvin Monge
Oct 5, 2021
4
respond immediately, answered and helped me
Mingho Chen
Sep 29, 2021
4
The service itself is great. I only wish Mini had a service department on the San Mateo Peninsula, so I didn't have to drive an hour+ to get my car serviced. I had to wait for my service (2.5 hours) because Mini of Stevens Creek is too far away from my work/home to shuttle me. And as far as I know, a loaner vehicle was not an option for the afternoon. I had to take the afternoon off of work to get my car serviced, which was difficult.
jenjen
Sep 27, 2021
5
Thanks to the service team at Stevens creek. I always get treated right by hector !
Kazuya Mizuno
Sep 27, 2021
5
AutoNation/Mini of Stevens Creek earned 5 star review after the efforts of the general manager, sales manager, and service manager. Parts shortages combined with a fickle labor pool are wreaking havoc in various industries. The auto industry is no exception as we attempt to move back to normalicy or a new normal after COVID-19. When Mini of Stevens Creek/AutoNation became aware of my service department experience, the general manager, sales manager, and service manager promptly reached out to me via telephone and e-mail to let me know they were looking into what happened with the lack of communication and what they could do to make sure this was not my lasting impression of their dealership. Findings? Staffing and industry issues had led to miscommunication on whether updates had been provided to me. So basically we had a perfectly serviced vehicle waiting for its new owner and upper managment not aware their staff did not follow-up with the customer. The general manager and service manager offered to return the vehicle immediately as-is but said if given a few more days, they would like to perform my already planned minor upholstery work at their cost. I received the vehicle back days later, highly detailed and tuned up. I am thankful for the response from the AutoNation's management team (Casey, Trent, and Harres) in getting this vehicle to me and making this into a positive experience. And I advise perspective buyers not to let industry delays and labor shortages sour you on getting a vehicle. A little patience and persistent communication as we get back to normal. I am enjoying my new vehicle.
Leon Spencer
Sep 26, 2021
5
Good people here.
Michael Furukawa
Sep 23, 2021
1
I bought a car from Mini of Stevens Creek and financed it through Capital One. Now I have been trying to register this car for over 3 months, but it appears that the dealer has never transferred the title to the bank/lienholder. Obviously, the DMV does not let me register this car when the ownership isn't clear. In the end, the bank has to provide the title with the lienholder information, but they cannot do that when this dealership is not sending it. I keep escalating the situation with Capital One, but the dealership is just ignoring their call. The bank actually reached out to me to help with getting in touch with the dealer. Whenever I try to call, they promise to call back (never happens) or tell me that according to their records, everything is fine (obviously, it is not, and they have yet failed to provide a tracking number for the title to the bank). Stay away from these people!
Mathias Labs
Sep 22, 2021
5
I always have great service here. It’s just one more reason to own a Mini.
Nicole D
Sep 21, 2021
5
Many thanks to Pedro ,Alvin and all the staffs who made my day, we had a great experience purchasing the very first mini. Thank you again for going above and beyond!
Yuki Bauer
Sep 18, 2021
5
I recently purchased my dream car MINI clubman at Steven Creek MINI, their service is wonderful! They follow the protocol during this special time. Shout out to my salesman TJ!
Karena Xu
Sep 16, 2021
2
I brought my car to Stevens Creek Mini for an electronic problem. They said the battery was dead and I needed to replace it. I did, everything seemed fine. When I got home, I realized the trunk couldn't open. I called back and the advisor apologized and asked me to bring it back at my earliest convenience. Since I live in a different area, It took me 45 mins to drive to the shop. After 15 mins they said they didn't have time to exam the issue and asked me to make an appointment to drop it off again. So, I left with disappointment. Finally, I was able to make an appointment a few weeks later. They examined the problem and told me it has something to do with the circuit board and I needed to leave the car for a few days as they had to order it. I was ok with that. One day when I had to have someone sit at the back, I realized they forgot to put back the belt buckles on the back seat. Now we have a serious safety issue. Every time I go there, I have to spend an hour and half back & forth. It's totally waste of time. The sloppiness of the work is not acceptable and totally unprofessional. Unfortunately, this is the closest shop from where I live, I will definitely not recommend this shop if I have other choices.
Eddie Yuen
Sep 16, 2021
5
I own a 2021 Mini cooper convertible. I Came at 7 Am yesterday with "check engine" light on. Couldn't schedule because everything is full till October 4. I talked to Carlos, although he was busy he was doing everything he could to help, he stopped what he was doing and came to see the problem.He was most courteous and helpful. so although I was waiting 4 hours, the problem was solved, and the experience was good. Thank you Carlos.
Shir Turkenitz
Sep 15, 2021
5
Such a great experience with the service team here. They go far beyond their needs to make sure your vehicle is in top performance. I will continue to use them as everyone is very helpful.
Joyce King
Sep 11, 2021
1
Of what had been a great experience thus far, I was let down by a recent visit. I had a nail in the right front tire and needed to be looked into. When I brought it to their attention that we had bought “Tire and Wheel” warranty that should help defer some of the cost of repair, I was told that “they cannot see anything like that in their computer”. I bought the car three years ago and wasn’t sure. I went home and dig through the pile of documents and voila found the agreement. When I called back, I told them that I have the agreement, would they fix it ? I was met with a similar response on the phone”we don’t have any record of the warranty”. I then emailed them the document as proof ( in this day and age, having to do that was disappointing). Finally, they agreed to fix one tire. When I bought the car, I was told the typical sales pitch “we will cover the ties and wheels for 5 years without revealing the fine print. The tire warranty only covers repairs. Guess what- most places e.g. American tire repair everything for free if bought from them. In summary, 1. Disappointed that a dealership as large as them, do not have a mechanism to store warranty documents that are sold by them. They are expected customers to hold onto them for 5-6 years in Silicon Valley. 2. I recommend that you do not buy the “tire and wheel” warranty because it means nothing. 3. Lack of clear communication. 4. Their prices as expected are 30% more than competition. Clearly the customer service doesn’t justify the higher price. In the end, I paid out of pocket for all the tires.. at a different store.
Umang Barvalia
Sep 10, 2021
5
Very great customer services from Pedro, Brandon and Mo. They truly went above and beyond to help me get the Mini SE. I live out of town (3 hours away) they worked really hard to make sure I got approved and with a great interest rate.
Bianca Yggp
Sep 5, 2021
5
I had a great experience at Mini of Steven’s Creek! Anthony was absolutely amazing. I brought in my 2008 Mini Cooper because the airbag light came on. The price to fix it was about $2,000. I appreciate Anthony being honest with me and saying it wasn’t worth it for how old my car is. The team really took my specific situation into context and I felt very valued as a customer. I enjoyed the staff here they were all very friendly and would definitely go back!
Mya Linden
Aug 27, 2021
5
All around great service starting from the managers, salesman, the service department, and collision guys. Always professional and helpful! I highly recommend Steven Creek Mini
Cheryl Reband Burke
Jul 29, 2021
5
Mo was very helpful in making the buying process easy and painless. I worked with Mo over the phone, email and text to find me the vehicle I wanted. I highly recommend using Mo as your salesperson.
Tthetrrout
Jun 19, 2021
4
They did what I requested them to do, albeit not as quickly as it could have been done, but they had very valid reason for the delay
Stv Crk Mini
Jun 10, 2021
5
Relaxed fun place to shop. Can’t go wrong with a MINI.
Cathie Grijalva
Jun 3, 2021
3
My experience was overall average I appreciated the customer service reps~
Linda Davis
Jun 2, 2021
5
Bryan is a great service advisor. My service was performed on the timeline I requested and my car was cleaned with care, not one of those bad wash jobs.
Kevin R. Butler
May 29, 2021
5
I love my MINI. The personal service from Travis is awesome. Mini of Stevens Creek delivers—-sales, service, personal contact and in-time delivery when you expect your vehicle The service department is the best—-even better than my second vehicle from another AutoNation dealer. Thanks Travis for always delivering terrific service.
Julie Riera Matsushima
May 29, 2021
3
1 star for the person who helped me. He was nice and trying really hard. 2 star for the clean condition of the car and final service received Negative 2 stars for: time it took to get the car back. Appointment was 10:20 am, I even arrived earlier to make sure I was on time. Time I was checked out and in my car 1:50 pm... I know because texted the husband. That's more 3.5 hours of waiting and not acceptable. I asked for a shuttle, granted someone called in sick but the dealership should have provided an alternative (hire Ueber or reimburse client for cost). 2.5hrs to 3 hrs is what I was told. 3.5 hrs having to wait in the lobby or otherwise not acceptable. Also this isn't first time it's taking so long.
MIniDriverS
May 29, 2021
5
Have been a client, for the past 5 yrs. Service Advisor Hector is the best. He’s informative, efficient and is a professional at his job. Always given me top notch service.
Bessie Chong
May 27, 2021
2
This is a surprisingly difficult purchase. I am still in a three-week process trying to purchase a vehicle in cash from Mini of Stevens Creek. Going through Cars.com, they did not receive my request for information so I called them. I got bounced around several sales agents. This took about a week. I finally got a proposal and about two days later I offered to purchase the vehicle in cash. They had me fill in a credit application nonetheless, claiming it is a required point of reference. I was told their finance department will contact me. After several days I called again asking for an update. One of the sales reps told me the finance department will mail me some contracts several days ago. I have not yet received the documents. Wish me luck.
JHong
May 26, 2021
3
Service was done efficiently, no problem encountered . Sales staff was another matter.
Wilson Loke
May 25, 2021
5
Took my wife's car in for service, the adviser was friendly, very helpful and answered all my questions. The service on the car was done well before the estimated time. Very pleased.
Matt Lull
May 14, 2021
4
Sticker shock at price of replacing O2 sensor. But overall great service. Very grateful that the work was done in one day?a short Saturday at that. We live in the Central Valley so appreciate your meeting the promised deadline. TJ was great?attentive, clear, sympathetic, and accessible. Good use of text first, then phone if necessary. Glad yours is a union shop!
John Hales
May 8, 2021
5
Bryan, my excellent Service Person, was Great! My car repair had lots of parts complications (the radiator had to be ordered from Germany and the first one arrived destroyed! and needed to be reordered) and several other parts needed to be repaired/replaced since my car is so old. But, Bryan was in frequent communication with me every step of the way. He is an asset to Stevens Creek Mini.
Nancy Mcdermand
May 5, 2021
4
Long wait for the vehicle to be completed. No loaner car available
Edwin Der
May 3, 2021
5
Great customer service and good deals
Jimmy Tran
May 1, 2021
5
Outstanding, given a loaner for the week. No inconvenience at all
Richard Irwin
May 1, 2021
5
Went early in the morning was greeted ask to wait only took 5min. an service came then the repair only took 3hours I was happy because my car was running fine and they washed my car also
Randall Gomez
Apr 25, 2021
5
Staff was very professional and helpful. It took more time than I was expecting even though I paid cash for the vehicle.
Debbie White
Apr 25, 2021
5
I went there in Feb for the first time and Alvin was helping me until very late at night. Since I was leasing another car so I was not rush on deciding my next car. But Alvin really helped me pay attention on deals/ offers base on my needs the whole time and I was lucky to get the car I want in the end... which is few days ago in April. I’m very appreciate Mini of Stevens and Alvin who helped me with everything they could! A big thank you! Good job guys 👏
Liu Tsai-yi
Apr 21, 2021
5
Won deregulation service sales and service department. Above average costumer care, absolutely recommend them.
Kathy Miller Sandhu
Apr 20, 2021
5
The entire service process at Mini Stevens Creek was great! I sincerely appreciate the general customer service and notice of needed car service. I’ve had other service experiences at different dealers where everything felt rushed and impersonal. Not the case here! My service Representative Travis Bauer- the Best ever! So amazing how he is able to clearly and concisely communicate and explain things in an easy to understand way. Given all of the car techno jargon- he was able to explain in complete lay persons terms to the point where I could understand and share the info. with my partner! He’s very professional and personable- went above and beyond which seems like his normal standard!
Kokoa Lavue
Apr 17, 2021
5
The entire service process at Mini Stevens Creek was great! I sincerely appreciate the general customer service and notice of needed car service. I?ve had other service experiences at different dealers where everything felt rushed and impersonal. Not the case here! My service Representative Travis Bauer- the Best ever! So amazing how he is able to clearly and concisely communicate and explain things in an easy to understand way. Given all of the car techno jargon- he was able to explain in complete lay persons terms to the point where I could understand and share the info. with my partner! He?s very professional and personable- went above and beyond which seems like his normal standard!
Ronda Liesenberg
Apr 17, 2021
5
Car service was great! I waited for my car and it was completed by the time I requested, and they were very helpful with questions I had. Thank you!
Irene B. Thomas
Apr 16, 2021
5
Their customer service & Service departments are the BEST!
Maggie Rathmann
Apr 15, 2021
5
Consistently good service advisors, quality work, pleasant waiting area and complimentary car washes
Kerry McDonald Memole
Apr 14, 2021
4
The guy was nice and explained what my car needed. Overall the service was better than last year.
Puiyee Tse
Apr 11, 2021
5
Travis Bauer gave exceptional customer service!! 5 stars!!
Leonel Barajas
Apr 10, 2021
2
Service was just ok. I made appt and could not get price how much repair was going to because no one was avaliable to tell me. I found out when I got there yet no car was open for me to drive while the repair was being done. After repair there was a other issue and was not offered to fix while I was there. Repair was for wiper reservoir which was leaking. I still have leak because pump needs to be replaced and is leaking so still have a leak. Now I have to find time to go back and for pump. I also did not receive my military discount. The rep was not friendly at ist and though he did not go out of his way to help the problem. I may not return my mini there for service. My number is not listed right in system and asked for it to be changed but no one corrected it. My email is correct though for further questions.
Anthony Sparaco
Apr 8, 2021
4
Johnny the service technician was great! He was able to fix the issue that they hadn't been able to fix on my last 2 visits. Unfortunately, the gentleman I was working with (not Johnny) never called me when my car was ready and I had to track someone down at 7:15pm to find out what was going on with my car. Since they were closed by then, my car had to sit overnight, I was not planning on that and had to take extra time off of work to pick it up the next day as I hadn't planned on it being there 24 hours. Turns out, they were done with my car by 2pm the previous day. Not cool at all.
Diane
Apr 6, 2021
4
Johnny the service technician was great! He was able to fix the issue that they hadn't been able to fix on my last 2 visits. Unfortunately, the gentleman I was working with (not Johnny) never called me when my car was ready and I had to track someone down at 7:15pm to find out what was going on with my car. Since they were closed by then, my car had to sit overnight, I was not planning on that and had to take extra time off of work to pick it up the next day as I hadn't planned on it being there 24 hours. Turns out, they were done with my car by 2pm the previous day. Not cool at all.
Diane M.
Apr 6, 2021
5
The service team, particularly Hector consistently provides stellar service and the work performed by the technicians is always done right!
David
Apr 6, 2021
5
Did my all shopping & purchasing online they delivered the car to my home and completed the purchase paperwork on my deck in the Redwoods. They went over the Mini Clubman S on my parking pad here at home, nice people, great experience. Start to finish this was the easiest car purchase I have had in my 66 years.
StevenPatty Bailey
Apr 2, 2021
5
Great customer service. Spanish speaking personnel was wonderful!! They made the process very smooth a couple of days ago when I traded in and bought my new car
Lucia Vallecillo
Apr 1, 2021
3
I worked with Vincent and Joseph when I was looking for a car. They let me test drive 3 cars and answered all my questions respectfully. I eventually ended up buying the 2013 Audi TT. However, the center light break was malfunctioning, so I asked the manager if he would be willing to replace the center light break if I bought the car. He promised to change the light in two weeks, and somebody will be calling me after the part arrives from the company where he ordered it. I bought the car in February 23. I called back in March 25 and I was informed that the manager will call me back. As of today, March 27, 2021, the manager has not called me back and I am stuck with a car with malfuctioning center break light,
henryqv
Mar 27, 2021
5
Just got a 2021 1499GT for my son, initial inquiry for a quote was already the best compared to another dealership in the SF Bay Area. At the end, the other dealership matched the price but why didn't they offer the same at the beginning? Stevens Creek, had a few extra options and they basically hooked it up free, fantastic deal. Also, their front bumper didn't have drilled holes for license plate, don't want that, rather do the tow hook to the side, so hard to make a hole in the car, ouch! Thank you to Vince and Joe, cool guys that don't play around, whatever you need, they can make it happen. I had many requests and kinda picky on some things, they weren't phased, and they were like I gotchu. Nick/Bahman in finance gave us a great deal on the Appearance Protection to keep the car fresh in the years to come. Totally satisfied,
Kevin Lee
Mar 23, 2021
5
Amazing as usual! Great customer service and very easy to work with. I will definitely be back!
Delanie Rose Burke
Mar 21, 2021
5
Amazing as usual! Great customer service and very easy to work with. I will definitely be back!
Delanie Burke
Mar 21, 2021
4
Once T the dealer, I was informed well about the service and the shuttle.
Mediko13
Mar 12, 2021
4
Everything was fine at the dealer. The only thing I had problem with was when I me my appointment, I was not asked what will be doing when I get there. Will I stay or leave. Would I need a shouttle and if so, what distance was available.
Mediko Issakhani
Mar 12, 2021
5
My service advisor was so nice 👍 and the service was good ! Thank you TJ 🙏😊👏
Eric Sablad
Mar 9, 2021
5
Mini on Stevens Creek serviced my car plenty of times. No complaints. I get updates before and after repairs, and any other issues along the way. Most of the time, my car is finished before the end of the day.
Marie Reyes
Mar 5, 2021
5
Outstanding service and follow-up completed on my Mini Countryman.
Charles Levy
Mar 1, 2021
5
Excellent experience ?they always take excellent care of my car.
Sonia Mehta
Feb 27, 2021
5
Friendly service. Drove right up and the entire appointment was easy.
Esteeb65
Feb 25, 2021
5
Total time of service ended up what was quoted. Found out more services were needed than expected but were all covered. My car got an exterior wash and tire shine. Overall excellent service.
Adrian P.G.
Feb 23, 2021
5
Hector was my service rep. He is awesome! He was able to secure me a loaner and get me on my way.
Lori d demars
Feb 10, 2021
1
Stay away from this place! Came in for maintenance, oil change, and a leak from the sunroof drain tube. They did all of that and fixed the leak saying that they did not find any leak at all. Which is weird because before taking it to the shop I poured an entire bottle of water on the groove of my sunroof and it was definitely leaking. But whatever. It was magically "fixed". Thanks! And then this service guy tells me, oh we saw that the transmission coolant is leaking and it's gonna cost me 1400 to get it fixed! Lies!!! I asked how does this happen? He couldn't answer, cause this rarely gets broken!!! Before coming there we checked every nook and cranny of that car and nothing was leaking aside from the sunroof! You guys are making bogus repairs that are not cheap at all! Me and my husband went and picked up the car and checked where the supposed leak was and there was nothing! The assistant manager tried to point it out to my husband and then tried to confuse him by pointing to another part! Crazy! How do you guys sleep at night?!? Taking everyone's hard earned money like that! You guys are thugs! And we are in the middle of a pandemic and everyone's budget is tight! I was a loyal customer but I'm never coming back after this nonsense! Do yourself a favor and go somewhere else after your warranty is done!
Ellen Grace Ignacio
Feb 4, 2021
5
Bryan was great. Attentive and listened/acknowledged my concerns. I appreciate the coffee corner very very much!!
Anna-lee Revis
Jan 31, 2021
5
They made my buying process smooth and easy! I bought a car for my mom. They let me take the car to my mom to see if she liked it. And, She loves it!
Michael Jasper
Jan 29, 2021
5
Very easy process to get the car I?ve wanted. The salesperson Brandonm was easy to work with and I changed the original vehicle for one that had more options and received a good price.
George Pedroni
Jan 29, 2021
5
I was very happy with the service and repairs to my car I would especially like to thank Travis for all his help with getting my car repaired with out Travis I don?t think I would?ve gotten my car repaired that day
Sally Barrera
Jan 27, 2021
5
Vincent was great to work with! Love my new countryman. Thanks!
Senta Gardner Colombo
Jan 25, 2021
1
If you go to this dealership make sure you have more than a few hours to spare. I had an appointment and still waited over three hours to see the finance person, who then rushed me through the process, explained NOTHING to me, and was boarder line rude in correspondences afterwards when I needed to have things explained to me. I knew the car I wanted going into it so the sales person didn’t have to really “sell” me anything, but showing me I they options, maybe going over potential extras I could add to my car, and good old fashioned customer service would’ve been nice. I got the impression he was very new and didn’t know anything about the cars other than what was printed on the sticker. I literally sat in a chair at an empty desk fir 2.5 hours with not one single person asking me if I needed anything (even pointing out the coffee area would’ve been nice). I’m about to spend a whole lotta money on one of your cars ya’d think I get a little more “service” from the people sitting around doing nothing in the dealership. Also, if you’re concerned about COVID, double up on your mask and don’t touch anything! The office I went into after 5 or six people were in there was never sanitized between clients and didn’t notice any kind of “safety” protocols while I was there. The finance person’s office was a sty and grimey. I literally used my own sanitizer to wipe of the surface of the desk where I was I sitting. So gross and scary!!
Lynette Lawrence
Jan 25, 2021
1
Mini of stevens creek sucks big time. I brought my mini for yearly maintenance as I’ve bought six year maintenance service when I purchased the car. I’ve always brought it this time of the year for the past five years. Two days ago, I brought it and was called later and told I’m off the warranty period by 20 days. It was prepaid so I don’t get why they denied the service I already pre purchased. Such a dishonest company and doesn’t deserve anyone’s hard earned money. I Am a frontline healthcare worker. Covid is on a surge right now. Bringing a car for maintenance right now is not my priority. Serving people is, and saving lives is. having explained my situation, mini of Stevens creek didn’t care at all, same with mini USA whom I called. All of us health care workers are working hard to take care of people, it’s sad no one takes care of us and instead takes advantage of our situation. Mini, you will get what is due to you! I hope nobody else get this horrible treatment I received from your company. I have never received this bad treatment from Mercedes Benz, now I know who my friends are!!! Not Mini Cooper , not BMW, not any of its affiliates never again!!!
Raffy Mendoza
Jan 21, 2021
5
Yes maybe. Took it for a scheduled service. Yes oil change was done, but they didn't clear the service light on the car. Had to clear it myself. Good thing I have code reader from having my BMW. It's the little things.
Neil Amorao
Jan 21, 2021
5
Very professional service time. Work was completed quickly and COVID protocols were in place which made the experience very comfortable.
Maggie Collins Pearson
Jan 21, 2021
5
I was at the service department the other day to get my door fixed and the person that helped me was Travis. He told me what was wrong with the door and how long it would take to fix the car. I waited at least and hour for them to fix it. Travis was thorough with the explanation of the matter. He also checked if my car was still under warranty.Overall it was a good experience especially when the waiting room has coffee and tea for refreshments.
Eva B.
Jan 20, 2021
5
My advisor was helpful. Explained everything. Got my repair for free. This is my 2nd mini and won?t be my last . They have good warranties. I?ve had my car for 9 years and this repair was still under warranty. Super nice facility, makes the time waiting fly by. Thank you!
Sheila Mclaughlin-mayang
Jan 19, 2021
5
The team at Mini of Steven Creek were enthusiastic, friendly and extremely professional. They treated my Mini and me with the upmost care and respect. I left feeling confident that my new Cooper was perfectly tuned and ready to roll. Thank you Mini of Stevens Creek for treating my car with such care and respect. You won my vote. Keep up the great work.
Ymelda Kuyath
Jan 18, 2021
5
I took my BMW X5 2017 in for routine oil service AND all I can say is EXCELLENT customer service. I was treated like I was the CEO of BMW. Yes, I had the usual negative attitude of all car dealers, but this one stood out and they were fair. I did the cost analysis ( time is worth money) and doing it myself or by possibly an untrained mechanic, cost wise, they made it easy for me to bring in the car for the oil change. I will be a repeat customer.
Ruben Reyes
Jan 18, 2021
5
Travis and guys, did a great job for my Mini! Really appreciate effectiveness and courtesy :-)
Oksana Lushina
Jan 18, 2021
5
Emailed several local dealers for price inquiry for a 2 door mini cooper hardtop, specifically requesting email/text reply. Most dealers called me immediately but Luis emailed me to introduce himself. He was very straight forward and provided highly competitive prices on several cars and I was able to make a decision quickly without a long drawn out negotiation. Went to the dealer a couple of days later to complete the paperwork and buy the car. Very painless process, highly recommended.
Janet Chan
Jan 13, 2021
5
I've been a customer for many years. Their reliable and accommodating staff and service providers are amazing.
happy client
Jan 8, 2021
5
Excellent use of technology (texting) by my Service Representative to effectively keep me informed from start to finish. Bravo for helping me to save money on repairs. Techs and services folks gave my mini some TLC.
Stewart Raphael
Jan 3, 2021
5
Last December 19, I was at dealer for my service. I was comfortable because the staff are polite one person is Taylor (TJ). Good service Happy Hollidays ??
Severiano Guevara Barrera
Dec 22, 2020
5
Best service department I have ever dealt with. Service rep. Brian was great and explained the issues with my car. I would recommend this dealership to anyone owning a Mini Cooper
William Hartman
Dec 21, 2020
2
Spending $1600 on repairs that did not solve issue with my vehicle tends to be extremely frustrating. I expressed my displeasure of the results and left it there. I will admit that the staff is very friendly and I believe they have good intent. It's difficult for me to give stellar reviews when I spent a large sum of money and am pretty much back where I started.
Brian Vierra
Dec 21, 2020
3
It took a long time to process purchase and asked for an additional papers 1 day after the purchase.
Ronan Acot
Dec 19, 2020
5
Courteous and efficient personnel.
Marie Vaughan
Dec 18, 2020
5
From purchase through my first service appointment with Hector, these guys are straight up honest and reliable. I will buy and get service from them again!
Eddy Skees
Dec 18, 2020
5
I went in for an oil change and walked out with a new MINI! This is my 2nd MINI purchased from Stevens Creek MINI. Their service dept. is always efficient and courteous. Joesph Lara and Nick who helped me with this recent purchase, just like the 1st time, made the process fast and easy. Thank you MINI for the great product and thank you Stevens Creek MINI for having top notch service!!!!
Tia Martin
Dec 14, 2020
5
Had a great experience working with the salesman Joseph in Steven’s Creek for a Mini Countryman. He was upfront about their inventory and worked with me to get the car I wanted.
Lexie S
Dec 13, 2020
5
Staff very helpful, professional and patient. Excellent cars too!
Paul Wren
Dec 13, 2020
5
Johanna was very enjoyable to work with for finding the mini i wanted. She was very helpful with answering my questions, as well as searching for any car that matched my strict requirements on car play integration, which seemed to be a rare feature on minis. She was very patient and gave me the time I needed to consider my options, as she was giving me a new suggestion of leasing a mini rather than buying, which wasn’t an option I was considering. She also found a color of mini that I was not considering either, nor thought of, but after inviting me to test drive it, I was wowed by the interior she chose and the color of the exterior. Her nudges towards these offers had no feeling of being forced, and I ended up being a very happy customer, finding things that I haven’t even considered. This was overall a very good first experience and first impression of a car dealer, and am looking forward to working with other car dealers for any future car purchases.
minininja
Dec 12, 2020
5
Spectacular. Customer service!! They were extremely patient and no problem answering the many many questions I had !
Jameelah Miller
Dec 10, 2020
5
Had a great experience leasing a 2020 Mini Countryman. Alvin, Mo, Vincent, and Feb were all fabulous. They were very helpful. I would recommend them anytime.
anneleilani
Dec 3, 2020
5
Travis Bauer was very helpful and took the time to answer my questions and explain things. It was a very busy day at Mini of Stevens Creek yet Travis made sure my car was serviced as requested.
Carmen Segovia
Nov 30, 2020
5
Just had service done. Great work. Keep it up. Everyone followed Covid protocol.
Nitin Dandia
Nov 29, 2020
4
I took my vehicle into the dealership for routine maintenance, since I purchased it with my car. I have the engine light coming on intermittently and have spoke with the service advisor about it. He stated nothing in the history but I told him that I brought it in for repairs once already for the same issue. They still can not find anything wrong. Bummer. Anyways, it appears that we they did a good job, except for when they cleaned the car, the window were left with a filmy residue that of soap. I really wish these higher end dealers would at least clean the windows inside and out. my pet peeve. Since it is the only dealer in the area, I have no other choice.
Lubosh Zellner
Nov 23, 2020
5
Love looking @ the new Mini Coopers specially the New GP
JV Laz
Nov 21, 2020
5
Travis was great helping me! It was a bit of a wait but he came thru for me for an issue I was recently there for. Thanks TRAVIS!!!!
Christina Passalaqua
Nov 20, 2020
5
Service is very good & friendly .
Oanh pham
Nov 19, 2020
5
Oscar provided excellent service! He was friendly, professional, and helpful.
Satisfied customer
Nov 18, 2020
5
Bahman was very professional in the initial signing of the contract and after I had a problem with the Jeep he was amazing alway In contact , emails, phone calls always.. He’s was awesome. The service department was as fun to work with as well. The whole team was great. Thank you all for making my purchase awesome.
Norma Herrera
Nov 17, 2020
5
Overall very happy with the customer service! I needed an oil change and had concerns about a clacking sound in the vent. Other then this, Bryan was very helpful in dealing with this problem.
Angelika
Nov 16, 2020
5
8 am appointment; maintenance and repairs including brake pads were handled in approximately 2 hours. Comfortable place in the dealership was available to wait with a warm beverage while my car was serviced. Thank you!
Linda Mikula
Nov 14, 2020
5
This is the second Mini Cooper that I've bought from them, excellent parts department, excellent sales team and excellent services team too. The sales and service team will bend over backwards to help and assist you. They'll be honest with you about cost of your car and upfront about work that needs to be done.😍
Alan Groening
Nov 6, 2020
5
Awesome service. My service advisor is so great.
Andy Braza Tacuyan
Nov 2, 2020
5
Excellent customer service, as always. My only gripe is that, even though I have a scheduled drop off appointment time, I usually end up sitting in the lounge 30 minutes or so waiting for the service rep to call my name. Just don’t get it. Once they get to me the service is great.
Vicki Lane
Oct 31, 2020
5
I enjoy driving MINI CLUBMAN. Easy, stable, powerful, elegant, yet practical. Recently, its battery died. MINI of Stevens Creek provided us with excellent, professional service. They're customer oriented and provide thorough prompt service. Thank you MINI of Stevens Creek!
Akiko Choy
Oct 22, 2020
5
No pressure sales - excellent experience. Great car
Neal Lloyd
Oct 18, 2020
5
Excellent experience with buying my Mini Copper! I pressure sales
Neal Lloyd
Oct 18, 2020
5
Awesome costumer service!
Luna Gonzalez
Oct 16, 2020
4
I ordered the Mini Cooper . It seems like no one inspect the car prior to release. I was told that it needs the software update. So, this will be the first issue and long trip to dealership. I hope it would be the last too
Ilia Azizie
Oct 15, 2020
5
good experience for buying car. The sales team is very helpful.
yuanyue li
Oct 13, 2020
1
My salesman was nice and he was cool. But the man who is in charge of financing did a horrible job. When I was there, I explained and did everything I needed to, and I told him to ensure me that I was approved by the bank and everything would be good for me to go. He did that, but he was wrong. Once I turned my paystubs in, he was calling every other day because the bank needed something different. That worried me because I did not know if I would be able to keep the car or not, but I told him to make sure everything was good to go before he handed me the keys to a car that was said to be mine. He was more worried about the commission he would get from the sell than anything.
Haneesha James
Oct 12, 2020
4
I got the car I wanted, so I did not need to be sold into it. The salesperson was like any other car salesperson, providing me the information I required in terms of pricing and interested in getting me to close the deal. Didn't offer to show me the car or explain anything about it. It was purely a transaction. That is the benefit of working with this brand I guess. Mini USA offers financing plans that are not offered through AutoNation. The salesperson could have been more upfront with that information, instead of repeatedly ignoring my question about a specific option. I was offered, as usual, the different options of prepaid services and insurances that dealers carry, which made the sales process a bit tedious and longer than ideal. A minor detail came up with one of the light frames and needed to be replaced. I emailed and texted the salesperson who sold me the car but never heard back from him. I ended up calling the dealer service department and got it fixed under warranty the day after, in about 45 min. The facilities are clean and nice, and the location is easy to get to. They also have the advantage of a limited number of dealers in the area, so for someone in the South Bay, this is the only Mini dealer (that I could recommend) in about 50 miles around. The car is new, so no experience to report about the service experience yet.
Antony
Sep 25, 2020
5
Pleasant expensive. Oscar very helpful and knowledgeable
Denise Bates
Sep 22, 2020
5
I always love coming here! I worked with Hector and he kept me informed on everything that was going on with my car, which services were and were not necessary, how much everything would cost, and how long I would wait. He was very knowledgeable and friendly and the waiting area facility is always a comfortable place to be.
Chelsea Nnebe
Sep 21, 2020
5
Overall experience from the purchase to the service is A . Always been taken care of in a timely manner. Looking forward to coming by the next time.
Louisa Burke
Sep 15, 2020
5
Awesome first service / customer service experience.
Cole West
Sep 15, 2020
5
Travis helped facilitate my service, and was great - I enjoyed having the text message updates (I dropped my car off rather than waiting), and the timing on everything worked out well, thanks to the communication. I appreciated everything going so smoothly.
Catherine Buckman
Sep 12, 2020
5
Excelent customer service, courtesy, communication,..spotless waiting lobby,...
Pilar Marquez
Aug 28, 2020
5
Excellent service, everyone there was nice and helpful. Travis was awesome he didn’t hard sell us on additional services and was honest on the time frame to have those other items taken care of.
Linda Amos
Aug 27, 2020
5
First time buyer. Process went smooth. Time will tell with the car. Only been a few days, so far the Mini Cooper SE is great.
David Cairns
Aug 26, 2020
1
I purchased my vehicle here and continued using their service department long after my warranty expired. The once-buoyant Mini culture they purveyed so well is apparently sinking. They lazily mishandled my last visit; I drove off the lot several hundred dollars lighter with the main issue still unresolved. I would've gladly paid more to be fully taken care of. A call to the service department manager was left unreturned. They solicited this review via email.
Rich Shepherd
Aug 21, 2020
5
TY FOR THE SERVICE AND KEEP UP THE GOOD WORK.
M.L.VET
Aug 18, 2020
1
Unorganized service department. They used to be great.
Susan Forbes
Aug 11, 2020
5
I took my car in for oil change services. Worked with Travis, who was great! He was professional, courteous, and prompt with his updates. He was mindful of my circumstances and made me feel heard.
Mildred Amayun
Aug 6, 2020
5
I recently purchased a Countryman and Luis on the sales team and Nick on the finance team were terrific. The customer service has always been great here. This is my second purchase from this dealership.
Alison Brown
Aug 3, 2020
5
Oscar Lopez, who was my maintenance rep was extremely helpful and friendly. He clearly explained the items that needed Repair. The whole service department was very cordial and friendly.
Linda Wan
Jul 23, 2020
5
My wife and I drove from Chico to MINI of Stevens Creek to test drive a particular MINI that only they had in stock. It could have been a long drive for a horrible experience, but it wasn't. The sales and finance staff were helpful and attentive. No hard sell. I will be taking my MINI to a closer dealership for service, but if Stevens Creek was my local dealership, I would have no problem keeping my business there.
Craig Mathews
Jul 11, 2020
5
Vincent Simpson was extremely polite and helpful from my phone call to the delivery of the car to my home.
Gail Baird
Jul 2, 2020
5
Easy service Maintenance check up. Travis is super helpful! Love seeing all the other MINIs!
Lisa Orcutt
Jul 1, 2020
5
I have a 2016 Countryman and have taken her to Stevenson Creek for all check ups. I can say in the past I haven?t been thrilled, Brian was awesome on this visit. Timing was perfect for the climate we are in now!
Debra Ory
Jun 29, 2020
5
Always efficient, polite and quick. I wouldn’t take my Mini anywhere else.
Elisa-Ann Gonzalez-Marquez
Jun 16, 2020
5
Robert from service was outstanding as well as Johanna in sales! Both were exceptional! Other dealers are closer to where I reside, but I choose to come to Stevens Creek for their fabulous service!
Susan Moghrabi
Jun 15, 2020
5
Service excellent!! Employees wonderful!!
Jose SAntos
Jun 13, 2020
5
Travis was wonderful. He explained clearly what my Mini needed for it's maintenance service. He was knowledgeable and extremely nice. My car was back to me pretty quickly and I was on my way home.
Sheri Shomuraallen
Jun 10, 2020
5
Couple months ago I purchased my first MINI, overall the best experience, sales department were in constant communication even until my first service appointment (today) but they made sure I was happy with my MINI, finance was a smooth transaction and service today was very attentive, went over all the information with me. I was there for an hour and a half max and they even washed my car! Thank you so much MINI of Stevens Creek!!! Motor on!
Lacy smith
May 30, 2020
5
Hassle free, and exceeded value expectation. Great walkthrough of everything. 5***** experience
RESHMA CHERIYACHANASSERY
May 16, 2020
5
Very good service from Travis at the service department. Explained everything in details and help me out in every way possible.
Philip Wong
May 7, 2020
5
I had a excellent experience with the automotive department. Because of the lock down they picked up my mini and returned. It. Everything about the service was perfect.
Eileen Skinner
Apr 30, 2020
5
The team was great, knowledgeable and easy to work with all the way around
Dean Allara
Apr 30, 2020
5
They care about their customers. They have sales on some of their customers. They try to finish the service is by the end of the day.
Marilyn Gleason
Apr 27, 2020
5
This review is long overdue. I took my MINI Cooper Hardtop S in for some warranty work a couple months ago and what started as a pretty negative experience to say the least ended up being one of the best customer service experiences I’ve had in a very long time. Thank you Trent Davlantis a thousand times! Thank you for being “customer centric” and quality focused. Most of all thank you for listening, taking action and making things right. I highly recommend MINI of Stevens Creek for anything and everything MINI related, ask for Trent!
Christopher Arrieta
Apr 27, 2020
5
My minor concern is the service mileage was not reset due to the microfilter that is still clean today, so I may have to come back sooner than the next oil change
David Wu
Apr 27, 2020
2
Extremely dissatisfied with the level of costumer care.. Not only did it take 2 hours for the service rep to ( call ) and tell us that the battery needed replacement which was why we were there for . Arrived at 11:30 and we didn't leave until almost 3pm. Not once did he give us an update. Once the car was finally ready the service rep failed to go over the diagnostic report with us . So once we got home , their was things detected that could have been taken care of their and then ..
Jaoquin Guillen
Apr 26, 2020
5
Today saw the completion of my 30,000 mi. service. Oscar Lopez, my technician, has been very supportive and professional in this process. I feel confident trusting his expertise. I would recommend him to anyone.
Daniel Waite
Apr 24, 2020
5
Good, fast service and nice people. Know what they are doing.
HT
Apr 13, 2020
5
Travis is a pro -- he takes care of me and Mini Cooper every time I come in.
Zaz Harris
Apr 12, 2020
5
Robert is wonderful and helped with every little detail throughout the service process.
Sau
Apr 2, 2020
5
Great experience didn’t wait very long and was able to do some work while I waited . Car was nice and clean inside and out when I got back in . Service person was excellent
Laurene Domínguez
Mar 27, 2020
5
Many thanks to Johanna of Stevens Creek Mini and Nick Kamali who helped us tremendously when we turned in our 2017 lease and leased a new 2020 4-door mini. This was during the very difficult time of COVID-19 and they went the extra mile for sure!
Liann Walborsky
Mar 25, 2020
5
Awesome and very quick service. Love them! ⭐️⭐️⭐️⭐️⭐️
Lee Ann M. Meyers
Mar 24, 2020
5
mini is great with everything . They made sure my car was driving right.My car was washed an serviced right .I had A had A fuel pump issue that was taken care of.I was very happy to get my car back an drive whit no issue thank you mini cooper.
Randall Gomez
Mar 16, 2020
5
Overall experience was great. My salesperson did her best to get me the car I was looking for.
Alejandra Montoya
Mar 11, 2020
5
Great experience. Loved working w/ Amanda
Thea Niedzwiedz
Mar 10, 2020
5
Customer service is always great. Trent my normal service advisor called me personally to let me know he wouldn?t be in on the day of my appointment. He let me know Robert would be taking care of me. The personal touch and hand off set the expectation of someone else giving me the same great service, which Robert did.
Jacob Thomas
Mar 10, 2020
5
Was given friendly and knowledgeable service and advice from two gentlemen, both named Mo. One worked in sales, the other in finance. They really took care of me and helped me select the perfect car, a birthday gift for my wife i highly recommend this dealership.
Steven DeMartini
Mar 9, 2020
5
5Star for sure!!! Super easy going experience. No pressure. I love my Mini Cooper. It is great on gas and is so easy to park. It has plenty of power too. Amanda and Elvin were so nice and very easy to work with. I highly recommend this dealership!!!
GuyandKollene Hays
Mar 7, 2020
5
Amanda Jewell, my sales representative, was extremely communicative during the sale and delivery process. I reached her via e-mail and the transaction was on. The facilities (albeit far for me) were well worth the travel. The accommodations are comfortable and welcoming. Mo the finance guy is very thorough and has a warm personality. I felt right at home. Last, I love my Countryman with all its bells and whistles.
Charles Terry
Mar 4, 2020
5
I love the non pressure friendly atmosphere. I highly recommend this dealership off Stevens creek and I highly recommend buying a Mini Cooper. Great power, great gas mileage and super fun to drive AND affordable.
Kollene Hays
Mar 3, 2020
5
Jordan Graczyk is an excellent Service Advisor. Thanks very much Jordan.
Linda Kerr
Feb 26, 2020
5
Vincent was amazing and super helpful. He took me on a lengthy text drive which I greatly appreciated. (I was test driving other cars that day and their routes were a lot shorter). He was able to show me the different features on the car and even told me the difference between all the mini models. Whenever I asked him a question about the car he never paused and was able to give me an answer straight away. I was not expecting to buy a mini but with the help that Vincent provided me I was completely sold. His service/help played a huge role in me purchasing a vehicle that day.
Delene Moreno Lombera
Feb 20, 2020
5
The service assistances is very patient and carefully introduced the car to me and answered my questions kindly.
Xiaoqi Gu
Feb 19, 2020
5
The scheduled work was done on time and as expected. My only criticism is that during the inspection phase, the battery failed the testing and I was not given the option to have it replaced. I was told at check out to just "keep and eye on it" which makes me feel very vulnerable and nervous that my car may not start when I need it to.
Carol Reinhardt
Feb 18, 2020
5
We bought a car recently and had a great experience, from the customer service to the buying process.
Jesus Lares
Feb 18, 2020
5
everything on time and well done. Very courteous
Michael Cook
Feb 13, 2020
5
awesome service specialist Trent Davlantis! Very nice facility
John Deangkinay
Feb 13, 2020
5
Bryan went above and beyond as a service provider. I brought my JCW in without an appointment as the emissions light was on. He kept me informed of the process throughout which required a couple days in the service center. Excellent communication and customer service skills. He advocated with the service manager to adjust the diagnostic and software reprogramming fees due to the relatively new age of the vehicle. I was pleasantly surprised at my clean car with tires dressed when I picked it up.
Susan Walczak
Feb 12, 2020
5
I had a lukewarm experience 3 years back and was not sure of getting another lease at MINI of Stevens Creek. However, Johanna Castelo did a tremendous job of answering all our questions, helping us decide on the course of action (buy off the lease, return, upgrade) and eventually making the entire process painless. She went above and beyond, by locating and fixing a 1-year old incorrect service charge due to a misunderstanding of coverage I had on my previous lease. I highly recommend talking to Johanna if you are interested in a MINI.
Sumit Chawla
Feb 11, 2020
5
I found the car I wanted.
Laura Stewart
Jan 31, 2020
1
Steven Creek Mini Cooper an Autonation affiliate is a smile in your face dealership. They come on as great but in the end they are all about the sell. Once the sell is done they are done. They sold me a lemon I returned the car three times for repair that they never diagnosed or fixed until the transmission completely failed and when I brought it to their attention they tried to disassociate themselves from the problem. The were rude, condescending and arrogant. Their lackluster customer service and curt attitude was their way of avoiding responsibility. I had my car for less than a year and was having major car problems that they wouldn’t accept any responsibility for, my car was down for 3mos they didn’t offer a rental a tow or to cover the cost or replacement they relied on my extended warranty and I was responsible for all else even though I had returned the car for service three times them keeping the car for days and weeks but that assured me that they did no service so BEWARE of their service department as well as sells. I will never ever buy another car from Mini Cooper of Steven Creek Auto Nation BEWARE
Thelma V Frieson
Jan 29, 2020
5
Great car -- Have had two of them and the service has always been GOOD --
Valerie Whong
Jan 28, 2020
3
went in for a basic service i live about 45 minuets away on a good day, i get home after having my car there all day on a saturday, and they didn't reset any of my service lights.
Jamie Pennington
Jan 27, 2020
5
Shopped on-line, checked on vehicle we liked, made contact with internet-manager Feb at the dealership. We then drove down met him,checked out the car. Buying process with cash was easy, out not too long after. No issues.
Michelle Canziani
Jan 18, 2020
5
took car in for a routine maintenance. They found out the brake pads were worn, replaced them and got me on my way.
Horace Tang
Jan 16, 2020
4
Very courteous great service this is a great place to take your car
Reynold Roth
Jan 10, 2020
5
Hector provided outstanding service he was very knowledgeable, thorough and responsive Sincerely, Ted Kevranian
Ted kevranian
Jan 6, 2020
5
Great customer service. I waited for my Mini to be serviced and it was completed within 2 hours as promised.
Anita F.
Jan 1, 2020
1
My service advisor said 15 minutes til completion then must have realized he forgot the paperwork handoff to the cashier. Must have had an extra hour thumb twiddling after driving to the dealership from 100 miles away. Not really liking the service or prices. I mean over $600 for an extra electronic key that didn’t come with the used car. Robbery!
Suzanne Woodard Dorrance
Dec 20, 2019
5
The technician, Angel, briefed me on whatever needed to be done with my car. I was furnished with an estimate of the work and given a reasonable timeline of the wait. I was also driven home and picked up when the job was finished. The car looked amazing and service was impeccable. Thank you Mini of Stevens Creek. You are worth recommending to others. On a scale of 1-10, I give you a 10. Jocelyn Bernardo
Jocelyn Bernardo
Dec 19, 2019
5
I had a really good experience getting my first car here. Vincent and Asefi have been really helpful. They were very patient in explaining the difference between different models. I am satisfied with the price they offered for my 2020 Mini Countryman. In addition, they are very helpful in finding an insurance of the lowest price. Jessica was also to get the lowest rate for a loan that I?ve ever seen. I actually don?t need to worry about anything here. They are really warm and helpful.
Changtian Sun
Dec 19, 2019
3
Staff overwhelmed. No one calls you back. They don't tell you when your car is ready so you lose precious days. Or you come in too soon only to find that they need another day.
Deborah Shepherd
Dec 18, 2019
5
I had an absolutely great service experience with Hector. He was extremely helpful and went far beyond my expectations.
Kathy Kyser Stulgis
Dec 12, 2019
5
Travis always provides the best services. He helped me file a claim for my tires and saved me money, I really appreciate it. He patiently explained to me the mechanical problem and let me know my best choices. Teressa drove me back and forth to the rental company. She is so nice and friendly. She makes the car a comfortable space. I truly enjoy her rides and the joyful spirit she shared. They made the Mini experience smooth and warm, great services!
Carrie Kang
Dec 11, 2019
5
My service adviser Travis does a great job.
Graham Hunt
Dec 5, 2019
5
The service by Trent and Genius Travis is exceptional! The ride to and back to dealership with Jordan was in time. Thank you for the great service!
Pranavi Sinha
Dec 4, 2019
5
Great experience! Highly recommend this dealership and entire team. We love our new Countryman. Thank you guys to make our dream come true!
Lana Paulikava
Dec 3, 2019
5
I recently took my Mini in for service and had a question about a weird noise I was hearing. Joel Flick in the service department is awesome. He inspected my car and even brought me out to the shop where my car was up on a lift to explain why my car made the noise (which is totally normal), he really helped me understand the mechanics of it all and I left feeling confident that my car is in tip top shape. It was also my first time working with Ernesto, the service advisor. He was super helpful and even applied a coupon that was current without me asking. 😊 Thanks!
Lucila Gil-Palacios
Dec 2, 2019
5
The sales people are very nice, knowledgable and patient in helping you find your perfect car. Thanks Tony and also Arta for helping me choose my new Mini a few months back. also, huge thank you to Sharon in accessories and Hector Salceda in the Sevice dept. He has been such a big help with all my questions and ideas for upgrades to my car and has made them happen. I am very happy with all the services I've had here and will continue to have at this dealership. I do recommend this place to everyone and I recommend talking to any one of the people I've mentioned. they will make your experience a good one.
Charlene Trujillo
Nov 28, 2019
5
Very awesome experience with Amanda Jewell, she’s very knowledgeable, pay attention to detail, keep me informed about my new build, going through all the options and explain to me what’s the best for me. This is the third car I bought from MINI at StevenCreek and I can say that this dealership have the best staffs and will take care of you from walking in to test drive to taking your car home 😊
Onweena Choonhchuongchoti
Nov 25, 2019
5
Truly exceptional service from my service advisor - Hector Salceda. He always understands my concerns and takes good care of it.
Hongyan Kuai
Nov 21, 2019
1
when I said I just wanted to test drive today, instead of a warm welcome, the front desk guy just keep asking "When are you going to buy?" "What is your budget?" ... I just honestly said next year and today just for test driving. Then the service became unwillingly to let us test drive. After one test drive for a 2015 used one. I asked: "Can I try 2020 new model?" "NO. You are going to buy next year, right?" no?????? is this really the way MINI dealer work? Delining test driving just because the customer is not going to buy one immediately? So guys, next time you went to this dealership. you'd better say you are going to buy one immediately so that the dealer would be willing to service you because they are just caring about earning money from you.
DW
Nov 21, 2019
1
Really terrible test driving experience service today. After knowing my purchase plan is next year, here is the conversation - "Sir, Can I test drive the new 2020 Cooper?" "No, you are not going to purchase one until next year, right?" Declining with questioning customers? that's so rude.
Dw
Nov 21, 2019
5
Awesome service and great experience. When you allow them to take their time, you get top notch service. Trent, my personal service advisor knows what my Mini means to me and he took good care of her.
Jeanette Doyle
Nov 15, 2019
5
I have always had excellent experiences with Mini of Stevens Creek! My service advisors have all been top notch! I’d like to give a shout out to Hector Salceda! Hector, you are fantastic and have continually provided outstanding service. Thank you!
Kat Robertson
Nov 14, 2019
4
Very nice space and professional interactions. Personable sales people and financial manager. The only downside is I had to wait over an hour to meet with financial person because one was ill. I was there for many hours overall...which seemed too long.
ccmini
Nov 5, 2019
5
Great place to purchase a vehicle and Service Dept. Quality feedback from Luis- Sales Rep. , Jonny P. - Service Advisor, and Dorna - Finance Mgr. Best car buying experience. Sales dept and Service dept is top notch. Thank you Mini of Stevens Creek.
JayO
Oct 23, 2019
1
Service department is very disorganized. The appointment makers are not on same page as service advisors. Unfortunately, there is not any other under warranty Mini service centers in area to go to.
Mar Jaan
Oct 22, 2019
1
The service dept. made it right after seriously dropping the ball on my service. No one would return my many (6) calls. I dropped it of on a Wed. at 2:20pm and heard nothing until 24 hours later during which time I called, left messages and was cut off while on hold. They did reduce the charge which I felt was fair. They were to busy and must therefore be understaffed or overbooked. I would not have my car serviced there again especially after driving from Northern Ca. ,5+ hours.
Joseph O'Neil
Oct 22, 2019
5
Had horrible experience with their roadside service. But I have to say Oscar in service redeemed the whole experience. He was great and went above and beyond
Carole Lee
Oct 18, 2019
1
Took me 4 hours to trade and buy a car. The sales person was nice, his manager at the time was just ok but the financial women was the rudest and the most unprofessional of all. I will not go back there.
Anne-Sophie Arque
Oct 9, 2019
5
Recently bought a MINI from MINI of Stevens Creek. The sales lady, Valerie Garcia, made the whole process very smooth. Also, I found a dent on windshield next day. Valerie help me setup the repair. The repair experience is nice. The service manager, Travis, not only take care of the repair work, also, help me arranged the transportation to my office, and back to the dealership. The driver contacted me before the pickup and showed up on time. He is very familiar with the routine. I owned BMW for many years, and had many trips to BMW dealership for services. I wish they could provide two-way transportation.
Sonja Irene
Oct 8, 2019
3
I am sad to report that I had a very disappointing experience with Mr. Hector Salceda. I arrived early for my 11am service appointment because of a clicking noise and was promptly received by Mr. Salceda. I was told to expect service to be completed by 4-5pm the same day. I received a courtesy car for the day. Five hours later, come 4pm, I return to the dealership expecting service to complete soon. By that point, I had received absolutely zero communication from Mr. Salceda on the progress of the service. By about 4:30pm, I walked up to Mr. Salceda to ask for an update, and he annoyingly replied that it was being worked on. Since service closes at 6pm, I assumed that it's going to finish by then. I did not receive any indication that any parts needed to be ordered or that I would not receive my car back by end of day. Come closing time at 6pm, still with no communication, I walked up to Mr. Salceda and asked for an update. He told me at this point that parts would need to be ordered and that the car would need to stay in the shop until next week. I was told to use my courtesy car in the meantime. At this point, I was upset for multiple reasons: 1. I wish I had been told earlier that I would not be receiving my car back the same day, and 2. The customer should not be the one inquiring for an update at the time service hours close. Mr. Salceda should have been proactive in letting me know that I would not be receiving my car back so I could have left earlier. This mistake is a blatant disregard for customers' time and schedule. Mr. Salceda's excuse was that the shop was busy that day. The reason why people book appointments is to have a dedicated team to service vehicles in the allotted appointment time. He did not even bother to apologize and overall seemed very smug in his attitude. I emailed about my experience to John Gullo who promptly responded to my complaint and I returned for service on another day. I had my car repaired and my experience was mostly positive. In my previous appointment, Mr. Salceda told me that parts needed to be ordered for the recall notice I had on my car. In my second appointment, the fantastic service rep, Ernesto, told me that the recall notice was simply a software update. Unfortunately, Hector lied to me that parts needed to be ordered for the recall notice.
Alan
Sep 13, 2019
5
Hector S., my fabulous new service advisor, post service patiently explained or addressed some of my concerns since my Cooper Convertible is 14 years old. I love my Mini, but the cost of repairs is pricey, especially as my car is older. (Sad). Joel, my preferred mechanic when I go in to Mini of Stevens Creek knows my model year, so I trust him completely to take care of my care and I request him all the time. Most (maybe all) of the time, Joel actually comes into the waiting area to briefly go over his findings, before he turns me back over to my Service Advisor. Also, worth mentioning, one of the sales guys helped "fix" the vending machine that was not functioning so I can get a snack while I was sitting around waiting. His desk is towards the back of the sales floor, close to the restrooms. I had a positive experience again.
Jean McFadden
Sep 11, 2019
5
Thank you, Hector, for an on point service visit. Questions outstanding from last service visit (with another Service Advisor) were dealt with in a professional and helpful manner by Hector. Also, shuttle service worked smoothly this time, to and from our hotel where we spent time while our MINI was serviced. Thank you, MINI of Stevens Creek. Look forward to seeing you again at our next service visit.
Gitte Sommer
Sep 10, 2019
5
Really friendly and straight forward sales people. Amanda, Johanna and Harres were very knowledgable and great to deal with.
Hamid Hussain
Sep 8, 2019
1
We bought a 2013 Mini Cooper countryman with 36k miles on it from this dealership. We were brought to Dorna who knows absolutely nothing about cars and told us about the car we eventually bought. Long story short the car blew up 3 days later and we have to scramble to get a new car. I understand these things happen but not one person apologized for the car blowing up or did anything out of their way to help us. We talked to pretty much every person who was in there and had to explain our situation to each new manager that we came in and talked to. Every manager in there has no idea how to have customer service or even say hi to someone as they are walking in to buy a car. I would not recommend this dealership as they have done nothing but give us problems and not even care about it. Do not come here for a car!
Nick Cafrelli
Aug 24, 2019
5
We always have great customer service
Janis Gallagher
Aug 18, 2019
5
The process was simple and did not take a long time. Price is set, no negotiation
Anonymous
Aug 16, 2019
5
Easy car buying experience, lots of great deals to choose from, excellent customer service, an other happy customer. highly recommended dealership.
Jose Marquez
Aug 13, 2019
4
I took m car in for an oil change and wheel alignment
Zaida Himes
Aug 12, 2019
5
Needed to bring my new MINI in for an issue with Apple Car Play. Service tech met me close to my appt time, was courteous and kept me informed during the day. Service fixed the issue in one day vs the projected multiple days. Lounge area is comfortable..
SELMINI
Aug 9, 2019
1
I recently had my car serviced there. The call in service left me hanging on the phone and I hung up after waiting ten minutes. When I got there I went to check in and it took me nearly 50 minutes. And when I asked what was going on first the wait in the phone and now this he was rude and said the phone wasn’t his fault and if have to wait. Finally I got checked in and I was promised a courtesy vehicle which he then tried to make it seem like I shouldn’t get one but he could do me the favor and blamed lack of cars on mini budget cuts. My maintenance took two hours longer than expected despite no problems. And when they washed my car which one week earlier had been fully detailed they didn’t remove windshield bugs. To get there it took 2.5 hours. I will never go again. Terrible customer service. I’d highly reconsider buying a car there; drive the distance. I’ve been to 4 mini dealerships and this was the worst.
Meaghan Kane
Aug 8, 2019
5
Tony was very helpful and devoted a lot of his time to help us. We went three different days and each time he was committed to helping us make a good choice.
Isidro Salas
Aug 6, 2019
5
Love MINI of Stevens Creek. I drive from Palm Desert for service because of their excellent service!!!!
Beth Robinson
Jul 25, 2019
5
Amanda, the salesperson was gteat! It was a pleasure to do business with her.
Evelyn Homs
Jul 21, 2019
1
I had my service last Saturday morning and when it finished. I went home and parked my car right away at my carport and drove my other vehicle to another dealer for service. I was so busy that day, i did not get a chance to inspect my car. I have 4 car that i alternate using it, so when it’s time for me to use the cooper again. Tuesday night i tried to get the car ready and i start wiping the whole car. I noticed that there’s 3 small dent on the right side of the hood. Before i brought the car to the dealer, i washed and wax my car and i know there’s no dent there. I called the advisor and he told me, why i’m just reporting it today after it’s been 4 days from the service. I decided not to go back and complain in person, i might end wasting my time with them. Very disappointed and i’m not coming back there or recommend them to my mini cooper group.
Mariojon Morales
Jul 17, 2019
5
Mini of Stevens Creek has consistently upheld high standards of workmanship and customer satiafaction, that has not changed.
John Woods
Jul 15, 2019
1
More than 20 people waiting for service, not timely - waited nearly an hour to be helped. In addition, I requested a month in advance for detailing, only to be told they had no time - I would have to come back another time for that (only service would be done on a Friday). I live 35 miles away ! And what a joke the loaner process is - they send you to Enterprise Rental - where they had NO CARS! Another hour wait!!!! Fiasco!!
Diane Wilfong
Jul 10, 2019
2
The customer service is really bad and they charge you a lot of money without repairing anything at the end
Mario Laudato
Jul 10, 2019
5
Courteous, thorough inspection and repair of water leakage around rear window seal. We are very pleased with the service provided.
Linda Bunch
Jul 1, 2019
5
Outstanding customer service, in the service department- not just sales!! I never thought I’d see myself driving from Pebble Beach to Mini of Stevens Creek for service but Trent, my service advisor, makes the drive tolerable because of his attention to detail and strong orientation to customer satisfaction!! I also appreciate dealing with the same person every time I go in. The coffee in the customer waiting lounge is not bad either!! Thanks!!
Cathy Bargenquast
Jun 29, 2019
1
I'm a bit bummed out about how the process went. I think they bait and switch prices and use the same kinds of techniques sales people use to bamboozle me into feeling okay about paying too much for repairs. Dropped off the car with an initial estimate of around $4K. Service people were communicative but after three days of back and forth to get a firm estimate they came back with a quote of $4,500 to replace a clutch and flywheel in a 2006 mini and another $4,000 to replace a strut and CV joint. I looked online and found other stations with better reviews quoting half that. Getting the quote was a bit unpleasant because it took 4 days of phoning back and forth with the service guy, although polite, telling me he would have to go back to his manager to get permission. It kind of felt like the run around one gets when buying a car. The same kind of psychological hazing where they tell you a higher price and then come back to you with a slightly lower one and expect you to be happy. However, the final quote was still thousands more than other repair places quoted so I took my car back. When paying the fees for the small amount of work they did, the cashier sounded polite, said the right things, but tone and body language were angry and negative. I noticed that on some reviews on other platforms have follow up comments from the dealerships management, but what they do is offer to speak with you on the phone but they don't address poor behavior or complaints directly in the on-line forum. It's a marketing technique that makes it seem like they care but I suspect they don't.
Kenney Mencher
Jun 28, 2019
5
When I go to the dealership to have my car service, I expect excellent, friendly, and considerate service. Anything less will disappoint. Needless to say, I had an wonderful, happy-feel good service. I went in for a headlight repair, and I had Steven Quinn as my Service Advisor, and he was kind and listened to my issue, made sure I got Joel (my favorite mechanic here) to check my car, so it was a job well done by both guys. I do wish my prior Advisor, Jennifer Timmerman Flick, whom I used for years was still there, but I heard she recently re-signed, so I was bummed about that when I booked my appointment. Thank you Mini Stevens Creek for always a positive experience and good service.
Jean McFadden
Jun 17, 2019
5
Love my new 2018 MINI Countryman S! The Stevens Creek store has a nice inventory of new and lightly used certified pre-owned vehicles in different trims and colors. It doesn't at all feel like a traditional unpleasant chore you used to dread when you were going to buy a car. You work with nice, friendly and professional sales folks that help you choose the car that you like and make sure that you're a happy buyer. No pressure, no haggling, no trips to the manager for the "best price" or dramatic promises of a one time offer if you don't walk off the lot. The same reasonable price on the website and on the paperwork. Free Carfax report on used cars, demos and loaners. I personally had a wonderful experience and got my dream toy! My special thanks and shout out to wonderful "Motoring Advisor" Solmaz "Soli" Asli and sales associate Raana Sojdeh!
Glenn S Vinogradov
May 17, 2019
5
The Sales Staff and General Manager made this one of the best buying experiences we've ever had. They were professional, pleasant, and truly committed to making this a "fun" and stress-free event. I look forward to buying our 2nd MINI from them soon!!
Steven Henry
May 15, 2019
5
My 2017 Clubman needed both a tow plus a special dealer service procedure to replace badly damaged tires. I had the car towed to MINI of Stevens Creek (no charge--love MINI roadside assistance!), where my advisor Oscar really took care of me. He coordinated separate arrivals of the car and parts, then squeezed me in at the end of the day. The car washers had already left so he even washed my car himself! Talk about going above and beyond. Fantastic experience all around. Thank you Oscar and MINI of Stevens Creek for your excellent service.
Todd Laurence
May 14, 2019
1
Although I know ask them refund unuse extended care is difficult never imagined they can asked customer leave and throwing documents on the table rudely! Also they are used to call police come let you leave! Just because you already own a mini and one person will not have more mini in his wholelife. So they can treat you in bad attitude. The sales manager just like a rogue if he can’t get any benefit from you! what’s is true we will not have a mini cooper again they really get extra money they want but they lost basic human nature we wish them use the money they get happy. They are losers! I just hope everyone who want go here buy any car just don’t buy any extra programs not only for waste money also for their Sick attitude!I took a video how their finances manager’s treat us but I don’t want to make trouble for him because this is his job. I wish he is happy with his job. And don’t treat your customer like today again although you can’t get any money from them.
Stenley
May 11, 2019
5
My service advisor, Hector, was very knowledgable and helpful through the whole process and provided amazing customer service. Thank you again, Hector! I really appreciate your professional assistance.
Jennie Lin
May 6, 2019
5
Excellent Service... Good Peopke
Francis Ilog
May 4, 2019
5
The service person was friendly and kept me updated as worked was performed.
Joseph Milcic
May 3, 2019
2
The overall process took well over five hours to complete the purchase. There is only one finance person; I was told that is the way it is M-F. This led to an extended time waiting and was a late, late night. I thought about leaving and not buying the car at all. That part needs to be fixed so the customer doesn’t have to sit for hours.
Nonames
Apr 26, 2019
5
Soli was great! Professional. Nice. Went out of her way.
Newbees
Apr 26, 2019
4
Great experience. Had financing already thru my capital one so it made the process a lot easier. Very good people there. Helped in the whole process through and through
Justin Poole
Apr 16, 2019
5
They were great. Explained the work to be done, accommodated my schedule, shuttled me home and back, no hidden or surprise charges and finished the work when expected. Staff was courteous and professional at every step.
Pani Page
Mar 27, 2019
5
I had my Mini detailed here and it was filled with white dog hair. They did an AMAZING job! No more dog hair, yipppeeee! Hector was very helpful in every way and gives excellent customer service. I highly recommend him and Mini of Stevens Creek.
Meri-Beth Bird
Mar 25, 2019
1
I had an appointment yesterday at 9:20am for service and I was not attended to until close to 10:00am. I even had to ask some attendant what is happening to my car. Then when the attendant saw someone looking into my car, she said someone is looking at your car now and it will take another 3 minutes and someone will call you. So I waited again and it took another 15 minutes before my name was called. Just not acceptable. Another issue that I was not so happy about is that they shuttle me back to my home which is nice but when the car was ready to be picked up, they won’t shuttle me back! Wow, why didn’t they tell me earlier that they can’t provide shuttle to bring me back? Now I have to find my own way to pickup my car! Then I told them how about using Uber which cost only $17.48 and can they cover that at least. The answer is “no”. Well, ok. Since that is how they take of their customer, I will not go back!
Leonard Fu
Mar 12, 2019
5
Great service in every way...clear, speedy, shutteled me to Barns and Noble near by when dropping a customer off at her house, so kind to my little dog. I enjoy going there, even at my advanced age! 😎
Nancy Sutton Hada
Mar 8, 2019
1
I would give 0 stars if it was possible. Avoid doing business with MINI of Stevens Creek at all costs. My experience with buying a car from MINI of Stevens Creek was a trifecta of utter incompetence, horrible service, and highly questionable business practices. During the purchase, the salesman tried to sell me unneccesary additional warranties and insurance, which is annoying, but to be expected I suppose. However, after I declined right away, the salesman proceeded to launch into a 30 minute sales pitch, while holding the purchase agreement hostage. No amount of "I'm not interested" made a difference, and what should have been a straightforward transaction turned into a torturous experience. Additionally, the car was missing features that it was advertised with (related to the car's multimedia system). This is plain and simple false advertising, and a criminal offense. They did an inspection and attempted fix the multimedia system in their service department, but were not able to accomplish anything. After taking the car to a third-party service station, the issue was fixed, showing the incompetence of MINI of Stevens Creek. But their incompetence did not end there. As expected from any car dealership, the sale included handling of the registration with the DMV. After not receiving the registration and stickers for several months, I inquired about the delay at MINI of Stevens Creek, but the only response I received from the completely apathetic customer service was that these delays are common, that I should wait, and that they'll be in touch. Nothing happened for *six months*. I ended up doing everything myself and got my tags and registration within days. It turned out that MINI of Stevens Creek simply *did not do anything*. Despite this being an extremely basic and fundamental aspect of any car sale, and it was explicitly agreed upon when I bought the car. To reiterate: I strongly advise anyone reading this to avoid doing any kind of business with MINI of Stevens Creek at all possible costs. Whether it is for sales or service. Take your money elsewhere.
MSCC
Mar 3, 2019
5
My service advisor Steven is a great guy and I like him a lot, even though this was the first time that we met. He left a huge expression on me. He is very nice, knowledgeable and respectful to his costumers despite of him being very young. He seems very mature and responsible for his age. I carefully choose the advisor that I'm going to deal or work with and I know I have made an excellent choice. I think I will go to this dealership for service as long as I have my car. I'm very satisfy with this dealership and will recommend it to all my friends and every one else. They're honest, do a great service on your car in a timely manner with the comparable prices. I couldn't be any happier.
Henry Bit-heydari
Feb 27, 2019
5
My service advisor Steven is a great guy and I like him a lot even though this the first time we met. He left big a huge expression with me. He very nice, knowledgeable and respectful to his costumers even though he is very young. He seems very mature for his age and responsible that blew me away. I carefully choose the advisor that I'm going to deal or work with and I have made an excellent choice.
Henry Bit Heydari
Feb 27, 2019
5
I took my Clubman in for multiple things and had a great experience. Doug, in Customer Service, went above and beyond. It’s a great place to take your Mini!
Russ Keith
Feb 22, 2019
4
Work was performed well, when I picked up car, the work preformed was not reviewed.
Ron Rickard
Feb 2, 2019
5
It was easy and simple to get an appt. for oil change. The customer service was superb and courtesy like washed my car and charged the battery when it’s all done. Definitely I strong recommended it’s service!
Wensen Winnie Tang
Jan 30, 2019
4
Everything went great. Just one small thing. On the drive home I noticed the circular light light in the middle of the dashboard wasn’t working. I called back but they couldn’t help me over the phone. But they did try. Made appointment to come back. With enough fiddling I got it working again. I just think they should have noticed it before turning the car over to me. Other than that everything went smooth.
Patricia Stella
Jan 24, 2019
4
I have a really good care when I purchased my mini
Dang Xiong
Jan 18, 2019
1
Service is abysmal and guilty of severe price gouging along with specifying unneeded repairs. I brought my 2013 Mini Clubman S on 01/04/19 for front brake service since the brake telltale illuminated. Here's my horrible experience; - They ONLY replaced my front brake pads WITHOUT resurfacing the rotors. This should be done to prevent premature brake pad repair. - They "flushed" my coolant BUT stated I had an oil filter housing gasket coolant leak which would cost me $1800 to fix!! - After consulting several independent mechanics, the estimate for this work ranged from $600 to $800. I did not bring my car to these mechanics (yet). - I brought my car to another mechanic where both of us could NOT find any evidence of a leak. The car was also placed on a lift to inspect the underside. - Why would the dealership flush the coolant with the knowledge that a coolant leak existed? Sounds like they would have another chance to gouge me again, had I fallen for this devious attempt. Customers should be aware that Mini Of Stevens Creek will prey on unknowing customers that do not have the technical knowledge to question their practices. I can no longer trust them with my vehicle since they are disreputable and fraudulent. Caveat Emptor.
Raymond Rees
Jan 8, 2019
5
Service is good, although slow. It would be a better review, but I barely got my car home because the new tires I got deflated on me, and the service manager that helped me was out of office and no one has called me back.
Jody Renee Lee
Jan 7, 2019
5
Car was exactly as advertised. Brandon was great to work with, A+ service.
Mini Cooper
Jan 7, 2019
5
What a great dealership! Very helpful sales people. Actually enjoyed the gentleman in the financial department. Great area to wait for services.
Vicci Tucci
Jan 5, 2019
5
WiFi and fancy coffee machine, I actually look forward to my service visit each time!
Judy Chang
Dec 27, 2018
3
I had a very serious problem with my 2017 Mini Cooper and left several phone and text messages with the Service Manager and with Jennifer Flick but never received a text or call back after I left the dealer in Santa Clara.. Disappointed and upset because Jennifer has never left me down before. I spoke with my insurance agent who recommended a different course of action and I wanted to discuss it with both of them but never received a courtesy call back.
Barbara Dietze
Dec 23, 2018
5
First service. Efficient check in process, got in and out in good time!
Michael Cosgrove
Dec 20, 2018
5
Love Mini of Stevens Creek and their customer service people are great. Nice little lounge for waiting.
LK
Dec 20, 2018
5
Jennifer made purchasing our used car super easy. When we found the car on AutNation, it was actually not yet available as it needed to go through service to make any necessary repairs. She kept us updated on the status, and was very accommodating in scheduling an appointment for us to test drive the car. The purchasing process was surprisingly easy, as there is no negotiation, so we just had to decide on whether or not we wanted the car at that price. The quality of our car was also super great. We took it to our local mechanic after purchasing and they said the car was in perfect condition.
Michael Stanway
Dec 18, 2018
3
The oil chance service was fine. However, one of the headlamp chrome trim pieces was delaminated. This was obvious to the tech changing the oil. It was not addressed during the service. I called to ask why this had not been addressed and was informed the even if the tech notices warranty defects on trim he/she does not address them of inform the customer. Thus resolution of a simple issue requiring a five minute fix now requires the customer to spend an hour and a have driving back and forth to the dealer. I have a number of Porsche’s and have never encountered this type of blind ignorance for the sale of saving the company a 5 minute repair. This policy is shameful and is disrespectful to the customer. Kevin
Kevin Rivette
Dec 14, 2018
5
I made a last minute appointment for a service on my tires. I had to wait for a dry day so I wasn't nervous driving in my car. Got me in last minute, and with no delay! Quick in and out, and did everything I asked for, and even got me a car wash which I wasn't anticipating with my quick visit. Thank you MINI of Stevens Creek.
Wendy Garrison
Dec 10, 2018
5
Service was great. I was reluctant to go here because when I did bring my car in a few years ago, I didn't feel the the service was good. This visit was the opposite. Everyone was very nice and helpful. The service was wonderful. Thank you!
imini123
Nov 26, 2018
5
Service. Comfortable waiting room. Knowledgeable Service Agents. Awesome espresso machine. Extremely clean.
Stanton Yen
Nov 23, 2018
1
I've been taking both of my MINI's to MINI of Stevens Creek over the years for service and repairs on a regular basis. Was getting great service every time. Service advisers were always very courteous, accommodating and professional. No complaints whatsoever. All that great experience got completely ruined when I ended up dealing with their sales department. The ordeal started when, after getting a quote for fixing my broken down MINI Countryman 2012, I asked if they are willing to buy a car from me instead. They quickly got back to me with a quote of $3000 which I considered fair and decided to go ahead with the deal. A saleswoman Solmaz got in touch with me to schedule an appointment giving me an impression that after signing the paperwork I'll pick up the check the same day. When I came, the first thing that struck me was her complete incompetence. For example on a standard DMV form she asked me to sign in places where I knew I didn't need to sign (like power of attorney section), but she insisted, so I just went along just to get done with it. Then she asked me to have some coffee while they are finalizing the paperwork. After an hour of waiting watching them staring into their computers with a blank face I became a bit impatient. When asked why it takes so long she started saying something about some new process they just started following this same day (what a luck!), and what used to take days now takes just an hour, but it has been an hour already and nothing has happened! When I asked if they can mail me the check, they said "No problem!". So I left. But some uneasy feeling inside me prompted me to come back that day after a couple hours just to make sure. When I came they said that the car is not registered. The truth is that I did pay for the registration in due course but didn't submit the smog check yet to the DMV since my car was broken down and wasn't drivable at all. I would assume such place as a dealership would be resourceful enough to help me solve such a minor issue. Instead when asked if they can help me with this I was told "we dont know" meaning "we don't care". To say the least this unhelpful attitude was a bit upsetting. After quite a bit of back and forth, and getting slightly irritated by their pushback, I asked them if they can perform the smogcheck at the dealership. Turns out they can! So why didn't they offer that to me in the first place, but only after wasting a good deal of my time until I suggested that myself?!!! The smog check was scheduled for Monday next week and as soon as it was done I ran to the DMV to get the registration and the tabs (even though I am pretty sure it was not really necessary since they were going to reregister the car in their name anyway). When I came back with the registration hoping that this all they need now in order to cut me a check, the same scene repeated itself: them staring at their computers and me waiting in the waiting area. After another hour of waiting and getting the same "new process" excuse that didn't make sense any more, I had to leave relying on their earlier promise that mailing me the check would be "no problem". When I called Solmaz the next day she told me that actually the amount I'll be getting will be lower because of something owed to the DMV. I knew I didn't owe anything, this made no sense. I asked Solmaz to send me the print out from the DMV or whatever they have that shows the amount owed. She said "of course" but that never happened. When I asked what else is outstanding I was told that I have to come back to sign something in person. This would have been the 4th time and by then it was already a week since we started the process. There was no way I could come back this time around because I had to go on a planned trip, so I said I will finalize it when I am back in a week form now and was told OK. On coming back from my trip I texted Solmaz when can we meet again to finalize the deal and got the text back "the value for your car is $500". What?!!!! When I asked to explain why such a change I was told that it's been more than 7 days from the original quote, so the original quote is no longer valid and this is a new one. First of all nobody ever told me that the quote may expire. And second, what changed? The car was just sitting their at their parking lot, it can't possibly drop $2500 in value in a week just by sitting there. I knew this whole thing didn't smell right from the beginning, with all that run around I was given and all the time I wasted waiting, and now my worst suspicions started to materialize. This whole scheme started looking to me nothing short of a scam. I called general manager Rob Stuban. I left 3 messages for him, he never called me back that day. The next day I called several times until someone finally connected me to him. He said he will look into it and for a moment I started to feel better...until he called back. What I could gather from his incoherent explanation there was a "misunderstanding". Turns out, considering the cost of the repairs, they can't pay me $3000, $500 is all they can do. Why the hell then they didn't bring it up earlier, once they realized they made a mistake? I would be disappointed but I would not have wasted all that time, I would have just taken the car and deal with it in a different way. Instead they chose to purposely drag it out beyond the "magic" 7 days taking me though hell of waiting, leaving, coming back and getting all kinds of bogus explanations, with the only purpose of getting a "legitimate" reason to revise their quote. Needless to say, once I realized what their scheme was, my conversation with Rob didn't proceed on the friendliest terms, and eventually he hung up on me. Over the next couple days I was figuring out the logistics of how to get my car out of there. Solmaz had both the car keys (she asked me to bring the keys when we started) and I asked her how do I get the keys back. Her response was that because I wasn't very nice to her General Manager who is an "awesome" man, she's not talking to me any more. Uh? I said I'll be there tomorrow at 10:00 AM and if I have any problem recovering the keys I'll call the cops. I left a voice mail with the same message on the General Manager's phone. Neither of them responded. The next morning, ready for the confrontation and dreading to be given run around the dealership in search for the keys, I called the service department ahead of time asking for their help with locating them. Luckily I ended up talking to Trent, one of the service advisers who was actually the one taking the first look at the car when it was towed in. Trent came through for me - he went to the General Manager's office, got the keys and made sure they'll be ready for me the at the Cashier desk when I come, sparing me the pain of dealing with these scambags. Kudos to their Service department again! This bizarre, maddening, shocking experience is the worst I ever had at any of the dealerships, even at the ones when you don't expect much courtesy. They are total idiots, they didn't get anything out of this, just lost a loyal customer and hopefully a few more who is reading this.
Va Di
Nov 17, 2018
5
Steven Quinn was the service advisor and was fantastic. He explained the issues and took care of everything while keeping me updated of progress. Great job.
Thomas Fenn
Nov 1, 2018
5
I've bought both a new and used car here, and all my service/maintenance has been done here. Never a single complaint.
Jeanne Anderson
Oct 24, 2018
1
The manager, Kam, is unbelievably rude and unprofessional. I am currently working on getting a replacement car with the MINI corporate because the one I bought was indicated defective. I visited this MINI because they had a car in their inventory that was a possible candidate as my replacement car. After I saw the car in person, the salesman took me to the manager. I was confused why I had to talk to the manager because I was working on this issue with my dealer and I was just there to see the car, but I greeted him when the salesman introduced him. Stevens Creek dealer knew my dealership and I are interested in the vehicle in their inventory. As soon as Kam knew I was the one who is working with another dealership to find a replacement car, he gave me a hostile attitude and said, “so you are not buying a car from me. Then why are you wasting my time and my salesman’s time?” Then, he forced me to leave just because I was not buying a car from them. I swear I did not say anything to him except a greeting, my name and I was with a different dealer. I understand that I am not making them a direct profit, but he had no reason to be this aggressive. I don’t think he ever had to face the consequences of his action because he didn’t even hesitate to say that if I am not making him any money, then I got to leave. He refused to give his full name nor his business card, so I don’t even know if this is his real name. He is not doing any favor to the dealership, customers nor MINI. Kam needs to learn how to act professionally and most of all, act like an adult, not an angry teenager who is going through puberty. Unfortunately, this is not the first time I was mistreated in this dealership. In 2013, I wanted to buy a Mini and I came to this dealership. However, they refused to show me any cars just because I was 19 years old. After experiencing this, I left the dealer and bought a car from another brand on the same day. This dealership does not represent MINI, it’s something of their own. From what I experienced from this dealership, they only care about your money. They think they are entitled to treat you like shiit if you are not giving them money. Also, they will judge you based on your looks. Please don’t be go here. Shady dealership. Stay away. I had three of my friends and coworkers who were going to buy a Mini and considering this dealership. I turned them away because I don’t want them to be mistreated for no reason. I will keep doing so. I am so glad that I didn’t buy from this dealership. They don’t deserve my money.
Soomin Seo
Oct 19, 2018
5
I always received an outstanding service at MiNi Cooper on Steven Creek location. Thank you
Van Ngo
Oct 17, 2018
5
Every time I come to Mini of Stevens Creek, Jennifer is helpful, knowledgeable and very accommodating. I enjoy my visits here.
Yuman S
Oct 15, 2018
5
Another wonderful experience at Mini! Hector is knowledgeable and transparent which I appreciate! Hector is always willing to put the customers needs first and I appreciate great customer service!! Thank you!!! Excellent service and communication, I truly appreciate all that you do!!
Kristine Bingo-Ruslen
Oct 1, 2018
5
My car is running great ! Good service department.
Lourdes Subhan
Sep 28, 2018
1
If you enjoy waiting 45 minutes to be checked in by your service rep every time you take your car in, this is the place to go! Your warranty will mysteriously not be applicable to any repair they do, and you can be sure they'll charge you at least three times as much what it would cost elsewhere. Great for people with unlimited time and money to burn!
NeverMore
Sep 21, 2018
5
Jennifer Timmerman has been helping me out for the last 8 or so years. I got my service done on time, and my car was washed. The price is a little on the high side, but I expect that from a dealership. My car is low mileage, and I like to keep it maintained.
Randy Kuhlmann
Sep 17, 2018
5
Great sales and service! Recent regular service was done in a timely manner.
Valerie Pestana
Sep 4, 2018
5
Only been there once for a recall service. From making the appointment to completion of service, everything was easy and the service department was professional.
Mari Broenen
Aug 29, 2018
5
Excelente service, very quick and kind service from Jennifer!
Manolo Gonzalez Miranda
Aug 29, 2018
5
My experience was well organized, professional and thorough; having just relocated here from NY, I trusted this dealer with a long overdue ‘tune-up’ for my ‘08 Clubman
Bill Harvey
Aug 16, 2018
3
I went in for a recall. It's the nearest Mini dealer to me. I don't usually go here because it's far from home, but I also forgot another reason why I don't go here; wait times are bad. When you arrive they take your key and then tell them to go inside and wait for a service rep to come talk to you. Granted I was early for my appointment, but I waited for at least 20 minutes for someone to come talk to me. He went over what was going to be done to my car (the recall item replacement and he told me they would do a multi-point inspection). He said it should take about an hour or so. I also thought he said that he would be right back with the paperwork, but that never happened and I didn't have a copy of what work would be done. I signed the paperwork, but never got a copy until I checked out. Since he said an hour or so, I decided to wait. I waited for 105 minutes and decided to go ask him how much longer it would be. He said my car was being washed and should be ready shortly. I went back to the waiting room and another 30+ minutes passed and finally he came and told me it was ready (and about some issues and did I want a quote) and to checkout with the cashier (it was free, but protocol I guess). Then they couldn't find the key. So another 10-15 minutes elapsed and they finally found the key and I left. I wished he had overestimated the time it would take rather than lo-ball the wait time, I wouldn't have waited there. Taking longer than what he said leaves a bad taste, whereas taking a shorter time than what was told leaves you in a much happier frame of mind. This scenario happened to me before (the wait time, not losing my key), plus he didn't seem too sympathetic to my having to wait longer than expected, no apologies. In fact he seemed rather smug. Also, the invoice stated that "Customer requested to have Multi Point Inspection performed this visit" I did not. I don't even know what it is. HE TOLD ME that they would do this multi point inspection, not my request. The car wash was nice though.
Unhappy
Aug 16, 2018
5
I had a good experience. Everything went well.
Lisa Kahn
Aug 3, 2018
5
Great experience from start to finish. Timely, efficient, and very courteous. Would recommend this dealer to anyone interested in purchase of a new or pre-owned mini cooper.
BuddyDee
Jul 16, 2018
5
I always have an awesome experience with the service department of Mini of Stevens Creek. It's easy to schedule an appointment, and they do great work on my car. I even get presents sometimes for bringing in my car for scheduled maintenance!
Nancy Raber
Jul 9, 2018
5
Service Advisor Trend is great in resolving an engine malfunction and ac issue.
Luke Chen
Jun 21, 2018
4
I’ve had numerous things go wrong with my Mini once it reached about 8 years old. I just moved to the San Jose area, so this was my first time at Mini of Stevens Creek. At first, I was very upset that there was something wrong with my car again (I’ve spent about $3000 on repairs in the last month). I made an appointment at this Mini dealership because I wanted to ensure I’d get quality work done, and they definitely didn’t let me down. After shelling out over $1000, my car drives like brand new! The acceleration, braking, and handling are so much better. I remembered why I had chosen to buy the Mini in the first place, and it almost made the $1k worth it. The experience while my car was in the shop was a little less than optimal. I made an appointment in the morning hoping I could just go in and drop my car off and go into work right after, but I had to wait in a waiting room for them to call me back and verify all the information that I had already given over the phone when I made the appointment. This was a little annoying. My service advisor was really nice, however, and said that they’d give me a call back when they knew anything about my car. This was not the case. I had to call to get any information myself. They had already found out what was wrong with my car and had the parts list ready, but for some reason, I was not contacted to give the go-ahead to start work on the car. This made the whole process stretch out to 2 days instead of only 1. Also, when I came in to pick up my car the following day, my service advisor was not working, and everyone else seemed clueless as to where I needed to go to pick up my car (really?). It took a couple times of asking different service advisors where to go before I found out I had to go to the Mini store cashier to pay. Overall, I’m very happy with the better performance of my car after the work was done at this dealership. My service advisor was very nice and knowledgeable, but not prompt with trying to get my car back to me as soon as possible. The other service providers seemed a little clueless in my honest opinion. Glad I got the one I did. I even got about $300 off the original quote, which I thought was awesome as well! I would recommend my friends to go here for any Mini issues as long as they didn’t need their car back right away.
L
Jun 14, 2018
5
I puchased an 06 Honda Element from Amanda Jewell, she was outstanding in every aspect of the buying process as was her manager, my perception was they really cared about my unique needs to make this purchase happen and went out of there way to accommodate me, my next car purcase will be from Mini of StevensCreek.
Larry Rucker
Jun 12, 2018
5
Always treated with respect and kindness. The staff are very knowledgeable and follow through is excellent.
Deborah Regalia
May 18, 2018
5
I drove the car in because I got off work early. Asked if they could check it out. They did and agreed to fix it for me. Took about an hour.
Terry Pierce
May 14, 2018
5
Excellent service. The work was completed on time and it was very comfortable waiting for my car.
Leigh Dimpflmaier
Apr 15, 2018
1
Mini’s service is sub par, at best. I’ve had a few incidents with them where they’ve proved to be shady. Once wanting to charge an extra $75 to install an air filter. When I told them to leave the part in my car and I’d install it myself, they ended up installing it “at no charge”. Today, I drove 40 mins to arrive at the dealership and be told that the service quote (I had confirmed the price TWICE) was incorrect and the charges would be +$300. Nobody could have told me this over the phone before I drove 40 mins out of my way? Nor were they willing to honor the original quote, though the error was on their end. You have a lot to learn about customer care. I’m not impressed and will never bring my car back here.
Shannon Marie McNally
Apr 14, 2018
5
I had a great experience. From the time I pulled in until the time I left, I was treated as if I was the only customer in the Service department. Love this place!
Robyn L Wolnisty
Apr 12, 2018
1
I just recently purchased my Mini Cooper Countryman from Stevens Creek Mini. The negotiation and sales experience was outstanding. I came in having done my homework and without price haggling I was able to get a price that I was comfortable with. I ordered my car and found it took 10 weeks to get and that was OK with me. After the car arrived I took it for a ride and that is when I feel that the quality suffered. I first negotiated my down payment at the dealership and then went into finance. Again, very little upsell, as I new what I wanted and what I was going to pay for it. The dealership was also able to get me a better loan rate on my car loan from Star One Credit Union. Only issue was that, I expected Star One to contact me, and they never did. The finance person called me a few weeks later and asked why I have not joined the union and why am I holding up the funding. I explained that I was awaiting for Star One to contact me and he "oh No, you have to set up your own account", which was never explained to me, that I was the one needing to be proactive. Next, when taking my money, the dealership was not set up to take credit card payments more then 5K, even though in sales I told them I was going to put 10K down. I actually had a promotional check from my bank and the dealership would not accept that type of checks. It was tied to my Master Card. So, I needed to scramble to make the financing work out correctly. This meant going back to the dealership two additional times to make my down payment. Not very encouraging, they need to be more flexible and work with a diverse customer base. The delivery of the vehicle was not very good either. The dealership has an Countryman ( maybe a Mini) Guru and it was a young guy that did not have a lot of answers. When things started not to work correctly, he diverted the blame. I spent an extra hour working with him to get through the delivery process. To DATE, Apple CarPlay does not work correctly in my Mini and the dealership stated I have to wait until an IOS upgrade in several months. Even though the Mini website pages states that the Countryman is fully compatible with the IPhone X. It is not. I asked about a few other items and he did not have the answer. For a Guru, he did no follow up on questions that I had asked, and I had to find the answers in the manual or online. One thing he did do, was send me a email inviting me back for a Guru orientation, even though I went through that the day of the delivery. I guess he does not remember ( make notes) of people he as already met, or who he needs to follow back up with to get answers to the customers. Would I use Mini of Stevens Creek again, the answer is yes but you need to understand they do have some new staff and the staff is not fully trained. Since this post, I took my Mini in for Service for a pulling problem on the car on Monday. Wednesday, I picked it up and today I am taking it back again. It is still not fixed. However that is another post- after the issue has been resolved.
Lou Zellner
Apr 5, 2018
5
I just moved from Rochester, NY and was delighted with the service I received at the Mini of Stevens Creek dealership. The staff there is excellent. The ambiance of the waiting area was great as well.
Monica Sampat
Mar 13, 2018
1
I just paid $300 for maintenance which expired five weeks ago. It would have been free if I had come in before that. I said why wasn?t I notified before it expired? Hector says ?no we don?t do that because we don?t know how you drive...meaning you could have driven over 38000.? I said ?you know the date of purchase?. He said ?no, we don?t have access to that? It is 3 years after is when it is expired, yes they do have it. Sure, I should have remembered but why couldn?t they send reminders? I only went in as I got a call to come in for ?free welcome back? inspection last week, I went in and was told ?oh, your maintenance is overdue.? Hector was unsympathetic to my situation. Instead I was told I should now get a extend warrantay package for $1900, he was now talking like a sales person. I came home feeling completely crushed. This is my second MINI. Big MINI fan loved everyone at Stevens Creek even wrote 5 star review on yelp. Every time I had to come for a maintenance, I had to drive from Monterey, but I never minded it as everyone was friendly and I never had a bad experience. Well, no more. I won?t be going back there for maintenance. Really. How about a quick reminder before maintenance warranty expires? This would save many people from unnecessary unpleasant experience I went through.
Disappointed customer
Mar 12, 2018
5
Reasonable, fix what I?m asking for ... with a normal car wash at the end ...
Quoc Pham
Mar 9, 2018
1
I had my car at the Mini of Stevens Creek dealership for the repair of my glass sun-roof. It had shattered (hole of ~ 1 foot in length) while I was on my way to work, about to exit 101 at Willow Rd. Although the dealership confirmed that an impact must have caused the glass to shatter I still see the chance that this could have been a warranty case (something not right with the glass, too much tension, etc.) Anyways, Luver, my service advisor, did a nice job explaining the options to me and that it might take 2 days to get the parts in. I was happily surprised when he called me by the end of the next day to let me know that my car was all fixed and ready to be picked up. When I got there, the first thing I did to inspect the car was to operate the sun-roof. I heard loud grinding noises when the mechanism tried to slide the sun-roof open and the mechanism got even blocked by the glass pieces that were still stuck in there. Very disappointing! Obviously that part of the car had not been thoroughly cleaned. Nor had the mechanism been tested after the car had been taken out of the shop onto the parking lot. Andrea, another service advisor, took care of the situation and provided me with a loaner car. She was very nice and professional. The next day, Luver called me back, explaining that they had now air-pressure cleaned the roof cassette. In my opinion they should have done this right in the first place. I was asking whether I could have the sun-roof mechanism air-pressure treated again in the future, JUST IN CASE a significant amount of glass would have gotten stuck again somewhere in the sun-roof railing and gotten into the mechanism again. He answered that it would not be an option for me to come to the dealership every other month for the air-pressure cleaning. (Guess what, it was not my intention to visit the dealership now regularly. I simply wanted to have an option, just in case of remaining glass pieces not having been fully removed and the mechanism having trouble again.) No, my only option would to get the whole roof cassette replaced (!), in case broken pieces of glass interfered with the mechanism again. … Maybe this was the only suggestion Luver was allowed to make, but it did not sound very helpful. If it wasn’t for the service advisors I would have given the dealership 1 out of 5.
Andrea Neitzer
Feb 4, 2018
5
Car buying made easy! Brandon was professional and a pleasure to work with
Maria Anderson
Feb 3, 2018
1
My car was in the service garage for 5 weeks needing a wiring harness. From the time it was diagnosed until the part was actually ordered from Germany was 2 weeks. I had to initiate most all communication. Calls from the service advisor or service manager typically were not returned. After finally getting the part installed, brakes were growling when I drove off the service garage. I returned the car to have this addressed. Turned out to be a simple problem, but obviously the car was not test driven after initial repairs were completed. I would have given them a 1 star rating, except I appreciate the fact they provided me a loaner car for the 5 weeks.
Mark Logterman
Jan 25, 2018
1
The test drive and start of the paperwork went great. When it came time to sign the contract and drive home the problems began. The sales manager told us that even though we brought our own financing, we are required to apply for in house financing. After failing to fully explain why this was the case my wife and I made it clear that we were not applying for additional financing. At this point every interaction became hostile. Next the paperwork that needed to be submitted to my bank was delayed. When I asked why it was not sent the reply was "well we were super busy". Next they claim that the paperwork was sent but per my bank they have not. Lord knows when I will get my vehicle. Now I have attempted to speak to different departments for a status update. Phones are unanswered, messages go unanswered and emails go unreplied. Best of luck to any poor soul who chooses to do business with autonation or Mini of Stevens Creek.
Poorly Treated
Jan 22, 2018
5
Luver , as usual, was a very attentive service person. Our car was scheduled and complete in one day.
Dawn Chamberlain-Torres
Jan 18, 2018
5
I've been a long time customer of Mini Stevens Creek (formerly Mini of Mountain View). Over the past 12+ years I've purchased 2 Mini's from them and have had 6 Mini's serviced with them. The service department is what's most important to me as this is where you will visit more often for service. Service/repairs have always been done perfectly and when there has been an issue they've promptly remedied the issue. On a few occasions service has gone above and beyond to meet my needs. A special shout-out to the parts team who have also been helpful!
David
Jan 18, 2018
5
Excellent customer service and treatment. We could not be happier
Christine Heady
Jan 18, 2018
5
Good all around. Treated well by all employees that I came in contact with.
Anthony Gray
Nov 23, 2017
5
Fast and easy! Gr8 customer service! Patricia was awesome!
Elsbeth Mccann
Nov 20, 2017
3
After spending $900 car yesterday going back to the dealer today with same problem. Service advisor was great, but they didn't fix problem. Not Happy
James Stewart
Nov 17, 2017
5
Larry was great to work with & was very helpful & accomdating to our needs
Erica Koechig
Nov 16, 2017
5
Larry Lyons, is the BEST sales person that i?ve Ever dealt with. He treated me extremely well, listened, was patient and helped me get the perfect Mini Cooper 2-door Hardtop and gave me a great deal.I left feeling thoroughly satisfied and impressed w/Larry Lyons. He is a true professional and will only work w/him in the future. Lisa B.
Lisa Beauchene
Nov 12, 2017
5
I was pleasantly surprised of what professional staff was there to assist. Always willing to listen and provide a solid level of service. I will continue to be a loyal customer. Chris Livermore, Ca.
Chris Peeters
Nov 9, 2017
5
The buying process was fast and without hassle both times. The only thing I wish I had was a handbook and an extra key. Service was easy as I purchased the service plan. The people were nice and friendly, which is why I decided to trade-in my MINI for a BMW at this dealer.
Colleen Gleason Baicher
Nov 5, 2017
5
Car needed a normal service. Dealer found a broken part that needed replacement but didnt have the spare available, Need to return which is good as the car Status still says it needs a service and break fluid check. Thought these would be reset ready for the next service interval.
Mark Manning
Oct 30, 2017
5
Our Service writers, Trent and Jennifer are, by far the most professional, helpful and dedicated that we have ever experienced in the business. Their drive to take care of us is superb and something that should be seen as a model for others.
Ashley/Sean Stcin
Oct 16, 2017
5
My service technician Shana was very knowledgeable, professional and nice. Repairs were done relatively quickly (there was a long list!) and they discovered two issues still covered by the factory warranty. One of those was teplacement of the battery, which they did with no problem. I have read of other Mini dealerships where they have refused to cover battery replacement. Overall a very efficient and well-run iperation.
Patti Connolly
Oct 12, 2017
5
Jennifer Flick in the service department is awesome. She takes the time to explain repairs/service. She's honest and very knowledgeable. I've had good interactions with the mechanics as well. They are always willing to go over the repairs and explain what was wrong and how they fixed it.
Lucila Gil-palacios
Sep 29, 2017
4
Car wash did not work, which is obviously a minus and for sure when you pay high dollars to have good service!
Didier Boivin
Sep 27, 2017
5
Wonderful people, Great Service and Awesome facility. What more could you ask for?
Ty McBride
Sep 25, 2017
1
Make sure you checked every single item before you paid!!! I took my car for oil change, air filter and cabin filter change. There are Add-On and item which I am not aware of. No one mentioned anything about these before I left the key to them. I should have sensed something was not right when they did not give me a written estimate when I dropped off my car. But just don't expect a dealership would do something like this?
Kit Ling
Sep 25, 2017
5
Trent has been great looking after my car. I got a shuttle service to & from Santana Row, where i had lunch with my grandson & visited some of their lovely stores. Francisco & Mathew were great driving us.....Thank you again
Angelita Deakin
Sep 15, 2017
5
Very pleasant experience. Would highly recommend this dealership.
Linda
Sep 15, 2017
5
Explained why I was having the issues I had instead of just restarting the car.
Drea_lez
Sep 14, 2017
5
The customer service staff is always great and extremely helpful with whatever questions or concerns I may have. Plus my car was returned to me after its service looking like it was brand new... thanks guys I really appreciate it!!
Lorie Williams
Sep 6, 2017
5
Great services and friendly service advisor! Especially Jennifer! she is wonderful and helpful! Just have my car service done on Monday and came back with a happy nice clean Mini! love it!
Candy Chen
Aug 30, 2017
5
From the very beginning of our visit (8/20/17) when first meeting Marco and his huge big smile and welcome, to sitting with Gifford in finance, our experience in purchasing our new car was absolutely incredible!!! What would be "frosting on the cake" is to have a MINI dealership in Monterey (managed by Marco). Thank you! If there was a way to add more stars, I would. Thank you all.
Betty Hutchins
Aug 21, 2017
5
Great experience! Though it was a long process, we felt well taken care of, and everything was explained to us. We asked to test drive a couple cars, and the salesman was very accommodating. I'd buy my next Mini from Stevens Creek.
Nwakaego Fletcher-Perry
Aug 17, 2017
5
very nice customer service they listen to what i am saying what wrong with my car and fix it, love this place
Rosalinda Gonzalez Cortez
Aug 14, 2017
5
Good inventory. Easy process to make a deal. Great communication from sales consultant Scot.
Kevin Conlon
Aug 14, 2017
5
Overall I'd say excellent. I arrived at 7:55am and was met by someone who ticked my name off, asked me to wait in the waiting room until the assigned service agent arrived. Soon after 8:00am I was called in and Jennifer went over the different items they'd be looking out for. I had decided to wait while the service was performed. Waiting facilities were good with free coffee and WiFi and sockets for laptops. Around 10:15am I was called back and the results of the inspection and service were explained to me clearly and in each case a recommendation made which I could either accept or consider for later. Finally showed to my car personally and left with on overall impression of importance of the customer by Jennifer.
MasterGT40
Aug 14, 2017
5
They made it easy for us to get a wonderful car. Every feature we asked for was included in the car they showed us. We took the test drive and took it home.
Jean Thompson
Aug 14, 2017
5
Thank you Patricia Hernandez for you awesome customer service. She was patient and answered all my question. Everyone in the service center was friendly and professional.
Daisy Urrutia
Aug 2, 2017
5
I appreciate being able to go back to work while my car was serviced - the shuttle/Uber service is great!
Amy Guenther
Jul 24, 2017
5
Great service. Fair approach to pricing (both new car and tradein). I would purchase another vehicle from Mini of Stevens Creek. Aside from the dealership, I purchased a '17 countryman S AWD and it is an awesome car I have to say. Very practical and sporty. Nice driving experience.
Wajid Ali
Jul 23, 2017
5
Great dealership!!!! I would recommend anyone that is looking for a new Mini cooper great customer service go visit this mini dealership!!!
Jade Standridge
Jul 18, 2017
5
Very friendly customer service and a proper timely repairing service was provided too! Thank you!
Yuling Conlon
Jul 17, 2017
5
We bought our Mini Cooper S from Stevens Creek Mini last year & we were very impressed with the smooth buying experience. I have taken our car for its first service few days ago & the service experience was even more impressive ! Awesome Service, Staff, Check-in, Lounge & timely completion. I would definitely recommend to all my friends 👍
Srinivas Annam
Jul 11, 2017
5
Buying my 2017 MINI Cooper S 2-door at Stevens Creek was a pleasure. Larry was very informative and professional, yet easygoing and with a good sense of humor. I had been helped by Larry the first time I came to look at MINI's back in January, but it took until June for me to decide exactly what I wanted. There was never any sales pressure exerted. And after the purchase, Larry took 20 minutes to show me all the features of the car, which was appreciated. Working through the financing agreements took a bit longer than I think it should have. It would be good if AutoNation could streamline their process, so the buyer can get on his way in a timely manner.
Todd Becker
Jul 5, 2017
5
Had an AWESOME experience and now I have my 1st Mini and just loving it!! It was a great way to spend part of the 4th of July!!🎉🎉🎉
Staci Siechert
Jul 5, 2017
5
Highly professional and very confident and knowledgeable. I appreciate the fact that they kept me informed at all times about what was going on with the car (I got a loaner car while my car stayed at the shop). I can also say that they went above and beyond with how professionally they were handling all my questions and requests and after all how they took care of my car. I specifically want to thank Trent, since I was communicating with him all the time my car was in the shop, but I can guess that I should also thank to all others in MINI Stevens Creek. Also, what I like about this service center is that they usually answer your phone call very quickly. I have experience with service centers in Virginia, and other part of California, and it is not always the case. This place is the best MINI service center that I visited so far.
Marija Zaric Maccubbin
Jun 29, 2017
5
I've consistently had a good experience with MINI of Stevens Creek.
George Krompacky
Jun 23, 2017
5
What great service! We will be sure to use their service department again.
David Griffy
Jun 20, 2017
5
Traded in an older car & bought a new mini clubman. But they worked with me thru 3 different iterations of financing and 2 different car choices. Just so patient and low pressure. Can't praise them enough.
Bonnie Barnes
Jun 13, 2017
5
More than awesome! This is how all car dealers and service must be.
Riordan Diaz
Jun 6, 2017
4
Had squeaky mirrors and breaks. Mini had to order new mirrors and "adjusted" breaks. Breaks Still squeaky so the replaced pads. They still squeak like an old car. A lot of hassle for not quite resolved problem. Mirrors appear to be fine now.
Lisa Horan
Jun 6, 2017
5
Pleasant to work with and will recommend to others.
Lana Millenacker
Jun 6, 2017
5
I bought a pre-owned MINI Countryman here yesterday and I have to tell you it was the best car buying experience I have ever had. There was no pressure from the saleman Marco - I'm serious, no pressure! He was polite & courteous & helpful throughout the entire process. They offer "no haggling" pricing which means the price shown is the price you pay, and that's such a relief. Their prices were good, too- we checked Carfax to compare the price with those around the country. They were right on par. The finance manager Gifford was also very friendly & helpful. All in all a great experience (and a great car!!).
Susie Newton
May 29, 2017
5
I worked with Larry for my mini experience. He has been great, honest, and not pushy when it came to figuring out what I wanted and needed. He was able to give me my options clearly and help me find he best Mini for me. I came back for three test drives because I wanted to be sure and not once did Larry seem frustrated by my constant questions and requests to drive. He was even helping out other clients when I arrived and still managed to take care of me. I ended up going with the Convertible Mini Cooper. The manager, Amos, wa a great and very kind and caring. Isaiah also helped me when Larry was busy and took me on yet another test drive. He's great as well and always had a smile on his face. :) When going in to sign all the documents with the finance team, they were great and not pushy with up selling additional services but informed me of my options. My only regret is not giving them a hug before I drove off the lot for helping me get my fun car that I've been wanting. I love my mini and am having so much fun.
Kelliewojo
May 10, 2017
5
Marco was a brilliant sales partner and went way beyond the call of duty for us to create an amazing experience for our daughter.
Michael Herron
May 9, 2017
5
Above and Beyond! I continue to be impressed by how this service center is run. I have a 2015 Countryman Cooper S AWD and it is always well taken care of when I leave it here. They are on time, friendly, knowledgeable and efficient. I love that I get a loaner car if I cannot wait for the services to be finished. And they wash and vacuum it too. Jennifer has been my service rep since I had my 2003 Cooper S and she has been amazing and always goes that extra mile. I wouldn't take my car anywhere else!
Annie Doan
May 4, 2017
5
It was nice and fast service. It's always good that I can drop off early and pick up my car late after work.
Hyun Kim
May 4, 2017
5
The staff is fun, friendly and cool. Everything is explained in detail and service was provided on timely manner.
Kgr94401
May 3, 2017
5
I love coming here. As much as I dread having to take my car in for any service, I know that whether I am waiting for the service to be complete or getting a loaner vehicle, my time is not wasted and the repairs will be done effectively and efficiently. And the staff there are always fun and friendly. It really is a car dealership for me.
Michelle J
May 3, 2017
5
The person's that helped me were awesome. I couldn't have had such a better experience. If I had to buy another car I would buy from you guys again.
Jessica Estrada
May 3, 2017
5
Larry was an excellent salesman. Very helpful, professional, straight to the point, and had excellent knowledge of the cars. Pretty good manual driving skills too! Would recommend to anyone who wants to purchase a mini.
Mashrur Mohiuddin
Apr 27, 2017
5
So my experience started out not so great, with a sales specialist who is no longer with their team. Which turned out to be a spectacular thing because I was handed off to Mariah who is absolutely wonderful. Actually every other member of the team was spectacular. They went out of their way to make me feel super comfortable. Mariah reached out regularly with updates and always responded promptly when I had questions throughout the process. She even helped get me to the airport to drop off a rental car I had so I didn't have to uber back after picking up my new car. Mariah is doing double duty supporting finance as well, so when I arrived she was helping another customer. She set me up with Marco who was an absolute pleasure to give me a detailed tour of my car and help me configure the settings to my liking. What an awesome dude. In this business there are some things you can't control, like drop in customers and hour long credit applications, but these two did their absolute best to make it super pleasant and fun. I was even offered an appointment to come back and get a more detailed tour to answer any questions that come up in the first weeks of ownership. An experience super similar to Apple. No pressure but lots of resources available to you if you want them. Some things to keep in mind though: - There is new customer parking by the service center but some of it is reserved for test drive cars. Keep an eye out for tiny cones. - The standard warranty for Mini has changed and doesn't cover nearly as much, so give the extended warranty options a real listen - You can put part of your down payment on a credit card, so pay that bill before you go to sign the paperwork if you want to get some extra points
Kotkin
Apr 25, 2017
5
Great personal service. Hector was a good guy. I didn't even know they had free loaners and 3 years free service
Cynthia Ann Lane
Apr 13, 2017
5
Larry was great at helping me to find my new car and Henry in the finance department was awesome - completing all the paperwork so quickly
Louise
Apr 4, 2017
5
Overall we had a great experience buying our Countryman.
Minidriver
Mar 27, 2017
5
Excellent experience with MINI of Stevens Creek. Robert Roberts was very sweet, informative, and not at all pushy as some car salesmen can tend to be. This was the first time I actually created a car from scratch and it ended up being far less painful than I thought it would be. In the end, I got the exact car I wanted and I absolutely love driving it.
Lauren Masio
Mar 27, 2017
5
I and my parents purchased MINIs from MINI of Stevens Creek. We worked with Marco, Isaiah, and Henry and we are happy to say that all three of them were knowledgeable and made the car-buying process so easy. Customer service was top notch, and we overall had a pleasant and wonderful experience at MINI of Stevens Creek.
CaileeG
Mar 27, 2017
5
Marco was friendly and helpful, with no pressure at all. A wonderfully atypical car dealership experience.
Andrew Jacob Harrison Ring
Mar 15, 2017
5
Traded in a 2007 Mini Cooper Convertible for the 2012 version of the same and the exchange couldn't have been smoother. Great dealership to work wth.
Rich
Mar 12, 2017
5
Shana was my service advisor and she was great -- knowledgeable, friendly and super responsive (she provided me an update via email before I got there for pickup)... they had me out of the door that evening, as promised. The price was high but I appreciate knowing their work is warrantied and the price was quoted to me far in advance -- no surprises. Upon pickup, Shana walked me through the many details and sent me on my way before the estimated completion time ... mini was repaired, washed and driving like a proper little beast! :) thanks!
Angela Jackson
Mar 1, 2017
5
I leased a mini cooper from this dealership and everyone was professional and very welcoming.
Marilyn Vazquez
Feb 28, 2017
5
Ken Ohran made the buying process smooth and easy, a surprisingly pleasant experience!
Zahra Emami
Feb 24, 2017
5
Excellent buying experience. David and Aaron were able to shape a very interesting offer that I could finally not refuse. The car (Mini Hardtop 2dr JCW) is just a fun car. I can only recommend this dealership. Thanks guys.
Steve Lalsacien
Feb 21, 2017
5
I bought a 2016 Mini Cooper-Clubman and Larry Lyons did everything he could to make sure I was able to walk out of the dealership at the monthly payment I requested. He was very genuine and I appreciated his service. I LOVE my Mini!!!
Eden Negash-Powell
Jan 19, 2017
5
Bought a 2015 Ford Escape. Recommend anyone going here. Great prices. No haggling. Clean facility and wonderful customer service
Belmont
Jan 19, 2017
5
I bought a pre-owned Mini Cooper coupe from MINI of Stevens Creek. Selection was great, and the staff was super helpful from the moment I walked in the door. I worked with Yaopeng Wang. Super guy! On the day I picked the car up, I was helped by Ken, I believe., Another super guy!
Carl Morello
Jan 10, 2017
5
Good experience, easy choice when you have such a helper like Amos Tony and Mariah. Friendly atmospheres, informative guidance, no pressure, willingness to help, complete understanding of your needs. Appreciate good attitude and customer oriented approach! Love my new car more and more.
lidnik
Jan 3, 2017
5
Tony helped me with wonderful service and answered all my questions! Thank you so much, MINI @ Stevens Creek!
JojoMV
Jan 3, 2017
1
A fine buying experience. No pressure. We really like the car so far.
John
Jan 3, 2017
5
Our salesmen Kaicheng Li at Mini Stevens Creek was amazing. He understood everything we were looking for, made appropriate suggestions, helped us figure everything out we needed and gave us a great deal compared to other Mini dealers in the Bay Area !!
Upasana Chauhan
Dec 25, 2016
1
I came in to have a problem addressed that I thought was taken care of months ago -- the rain sensor not working. Then the rain started, and I found that it was not working. This time, the repair is complete, fortunately. The only negative about this particular visit was the lack of communication. I had trouble getting through to the service advisor when I tried to call, my messages were not returned, and when the car was finally ready, the SA was not working that day. The communication here used to be a LOT better. I'd get regular updates and questions about how to proceed. Not so any more. They either need more SA's or better training in communicating with customers.
Marcia Bhide
Dec 21, 2016
5
After test driving about 20 cars and going to 30 different dealerships in the Santa Cruz and Santa Clara areas, and having one insulting and frustrating experience after the other, I went to MINI of of Stevens Creek. I was not hopeful that the experience would be any different. I was completely wrong. I met with Kai and test drove the car, I ended up purchasing. He was polite, respectful and friendly! He offered us a fair price and wonderful to work with. The entire process was simple and straightforward! I would recommend Kai and MINI of Stevens Creek to every woman tired of sexist insults and anyone wanting a great deal on their new or used car!
MK
Dec 21, 2016
5
Overall great experience! I finally transitioned from my 10 year old mini to a new 2017 Mini and I couldn't be happier. Robert was incredibly patient throughout the process and I never felt any pressure nor did I feel rushed to make a decision. Although I loved my 2005 Mini, I couldn't be more thrilled with all the new features and the smooth and solid ride of my new Mini...every single person I have dealt with at the Stevens Creek dealership was thoughtful and very helpful, particularly Robert Roberts (as well as the CFS Manager, Gifford Chan). Thanks again Robert for having the amazing patience and thoroughness in guiding me throughout the process of getting my new Mini...I love it!
Kathleen (La Gubbina)
Dec 20, 2016
4
I took my Mini Cooper S Convertible in for service on a mystery ailment--suddenly the wheel on the front passenger side stopped moving when I was coming out of a parking space. The car recovered in a minute, but it was freaky. Mini of SC wasn't able to figure out what caused the seize-up, but the service was careful and thorough, as far as I could tell, as well as prompt and courteous. One hiccough: when I got the car back, all my bluetooth settings were erased. I didn't realize it right away, because I went out of town the next day. I got most things working on my own. But I still haven't been able to get the media player to work. I know they'll make it right when I get a chance to take it in, but I wish I didn't have to spend more time on it.
DrDrePhD
Dec 1, 2016
5
After a year of waiting, I went back to the same salesman who took me out on multiple test drives the first time around. Once again, he showed me used and new. This time I left with a barely-used 2015 4 door Cooper S hardtop and I love it!
Christine
Nov 19, 2016
1
I purchased a new mini from Stevens Creek that was shipped to Michigan from California. The dealer shipped a damaged car, failed to provide the requested Bill of Sale, and sent me a Manufacturers Certificate of Origin that was not assigned to me. The management, quality control, and administrative section of this dealer is appallingly bad!
James R
Nov 17, 2016
5
My Mini Advisor was courteous, a good listener, not an over zealous sales person. He took the time to understand what I like about driving, amenities I couldn't live without and presented me a great car for purchase. No pressure, just a ton of respect.
Martina
Nov 14, 2016
5
We just moved back to the South Bay. We brought our Countryman in for service. Our adviser was Jennifer and she was very helpful and nice. It was a great experience. We definitely recommend MINI of Stevens Creek!
Jason Chen
Nov 11, 2016
5
owning multiple cars and having given the car for service, nothing beats the service handled by the Mini of stevens creek. Jennifer was awesome, she handled things perfectly and made sure to cover all possible issues and made sure it was take care of. Thank you Jennifer /Mini of stevens creek.
Valued Customer
Nov 8, 2016
5
Yaopeng Wang, a.k.a., Beyond, was the young man who worked hard and patiently to help me determine the best car to fit my needs. After doing a search, looking at and discussing the various options, test driving the different models, we narrowed it down to the basic Clubman with a sun/moonroof. I ultimately purchased that (2017) model with pepper white body and black top which, after a week, I'm very happy with. Beyond didn't pressure me or try to "upsell" me, or attempt to push me to move to make a decision sooner than felt comfortable. He just listened carefully to what I needed, what my concerns were, worked with his manager to offer me a fair price, and now I'm a first time owner of a Mini Cooper.
cjpalm
Nov 6, 2016
5
Overall, an easy two hours. Don't appreciate the loud television, or loud music in lounge. Otherwise, fine.
Valued Customer
Nov 3, 2016
4
Tony from Stevens Creek Mini was very helpful and patient in helping me out to pick a car. Also got a decent discount on the deal overall. Would definitely recommend him for others out there.
Lalitha Suggula
Nov 3, 2016
5
Tony W is a great salesman and we did not feel any pressure at all. We did buy the 2017 Mini hardtop. It is a fun car to drive and everyone are super nice there. I am still learning how to use all the function.
Puiyee Tse
Nov 2, 2016
5
Great service! Came in for an overall check up plus warning lights on my car that wouldn't go away even after it has been addressed. The crew inspected and fixed the warning lights in a timely and efficient manner. Highly recommend for Mini repairs and services.
Valued Customer
Oct 6, 2016
5
Absolutely first class experience.I would highly recommend this Dealership to anyone.
Jerry M
Oct 5, 2016
5
I've had my Mini for a week. I love it. Went into buy a used Mini. Came home with a 2017 Mini 4 door Hardtop. Larry was awesome. I drove the Cooper and the Cooper S....of course I loved the Cooper S. That was Sunday evening. Didn't leave the dealership till after 9 PM. Larry took his time and went through allot of the cars features. He took his time and wanted to make sure I was comfortable with everything.
Jo Ann A
Oct 2, 2016
5
Had the best experience ever. Went in to buy a used Mini...came away with a 2017 4 door Hardtop. I've had my car for a week. Larry took his time with everything. I test drove a Cooper and a Cooper S....no contest... I bought the Cooper S. Didn't leave till after 9 PM. Larry went over allot of the features in the car. Helped me synch my phone for music. He was awesome.
Jo Ann A
Oct 2, 2016
5
I had my mini in for her 30k check up. My assigned associate was very sweet. He was able to accommodate our need to leave by a specific time and even has the car ready before the time he had set. I bought my mini here 3 years ago and drive up from monterey to have them work on "her" because of their great customer care. I highly recommend this mini dealership for a great buying experience and for all of the scheduled maintenance or repair work you need!
Deanna Gunn
Sep 29, 2016
5
I took my Mini Countryman in for a 30,000 mile check-up and oil change. The employees were pleasant and efficient. I also appreciate the shuttle service to a local shopping mall.
Ann Bialy
Sep 28, 2016
5
In 2009, met Larry L. and bought a 2009 Mini Clubman. This year, 2016, came back to meet Larry L and traded in my 2009 with a 2016 Mini Cooper. Pleasant transaction with Larry L!
D.Louie
Sep 24, 2016
4
Went in for oil change ,excellent service but took to long
Minicooper79
Sep 22, 2016
5
I was looking for a MINI and I really appreciate the no-pressure sales team at Stevens Creek. The dealership is impeccable and they have a ton of inventory - lots of options! I'm very happy with my Paceman S :). Larry took the time to explain just about every feature, and I felt very well informed about my purchase.
Aija
Sep 21, 2016
5
Sales Rep Tony Williams was excellent in providing an explanation of all the facets of the new Min Cooper we just purchased. I've been driving and buying cars for over 50 years and Tony is the best salesperson I have ever dealt with. We love the car for it's size, comfort, and just plain fun to drive.
Jerry Wentworth
Sep 20, 2016
5
Great service, great attitude and very knowledgeable. I got the car I wanted in a very reasonable amount of time. This has been the best service I have received at a car dealership. Thanks guys!
Anabel Jimenez
Sep 18, 2016
4
My uncle took me car shopping for a mini cooper in my price range. I really wanted a stick so we had a hard time finding one. We went to Mini of Stevens Creek, and they had 1 in my price range. Fortunately it was really nice. The salesman took us on a test drive, and that was basically that. We didn't get a lot of wiggle room on the price, but it was a pretty fair price to begin with. tldr: Looked for a Mini between 15-20 thousand. Found a really nice one. Feel very satisfied.
NewMiniFan
Sep 17, 2016
5
We went in to test drive the mini hard-top, but saw the four door Countryman. We test drove both, loved both, but REALLY REALLY loved the Countryman. The process was the best we have ever experienced. We set up a time to meet with Mariah before arriving and she was the best. Was ready to work with us, friendly and knowledgeable, answering all our questions. There was no pressure to buy, we actually left to go eat lunch, giving us time to think about the purchase, and came back later in the day. There was never any pressure to buy right then which we really appreciated. We LOVE the Countryman. We down-sized from an Acura. The Countryman is so easy to drive. I especially like how I can park anywhere! Just zoom in and out of any space without any problems. I love the sporty look too! We even got the stripe down the front adding character. I am able to fit two car seats in the back. Hard to believe but they fit nicely! And the four door allows the kids and adults to get in w/ ease. The dealership followed up with us multiple times. We can set up an appointment to go over any settings on the car that we need clarifications on. How nice that a dealership actually follows up with you to see if you're happy! I would def. recommend Mini of Stevens Creek, they were the best!
Vworthie
Sep 16, 2016
5
My repair took 5 days to complete but because I had the same model loaner car it was not a problem.
brian
Sep 8, 2016
5
Always feel well taken care of with the best service!
Samantha Barragan
Sep 8, 2016
5
Tony was a great help! He worked with us on all aspects and was able to get us into the car we wanted in a reasonable amount of time. This has been the best experience we've had buying a car. Thanks guys!!
AnabelJ
Sep 7, 2016
5
Hector's style was outstanding as the service leader. Responsive, professional, good communication approach and responsive. One suggestion on facilities - more power plugs around the seating area for those waiting for repair. A number of us were huddled in one corner that had a power strip.
Clarence Wilhelm
Sep 7, 2016
5
Trent was very friendly and professional, the service timing was convenient. thanks!
Alison Peters
Sep 7, 2016
5
I recently bought a 2017 Mini Cooper at Mini of Stevens Creek. Started with a couple of helpful and low-key visits to their showroom for Q&A with Ken and test drives with Jeff. Checked out their extensive inventory via their web site. Decided on what features I wanted and closed with a pleasant purchase experience with Mariah. Happy owner of a new Mini!
JimC
Sep 6, 2016
5
Big inventory to choose from. Good customer service.
Tommy ly
Aug 30, 2016
5
Was good; Scott showed me the vehicles and explained everything in detail. Very helpful.
Laura
Aug 30, 2016
5
Brought my Mini in for routine service, and Shane took great care of me, and the experience was seamless and quick.
MikeRWC
Aug 28, 2016
5
Brought my car in for an extended warranty item, Shana was my Service Rep and she was awesome! She was on it from the beginning, friendly and knowledgeable, made sure I had everything I needed. I would go back here again and I would want Shana again! Thanks so much!
Laurie Robinson
Aug 26, 2016
5
I have purchased both used and new cars from other dealerships prior to my recent 2017 Mini Clubman S purchase. My Mini experience was the best I have had to date.
IMSolid
Aug 26, 2016
5
I made an online appointment for my Birthday check got it in on time and was out with a clean car in about an hour.
Richard Mark
Aug 26, 2016
1
Received my car back, but it was not completely put back together, discovered upon checking it out when we arrived at our home. I was very disappointed, and what does that say about what they did that i can't see when they left things undone and didn't catch issues during their inspection that needed attention!
Daavvee
Aug 26, 2016
5
Shane is a great guy, very knowledgeable and very friendly.
Tom Cornwell
Aug 23, 2016
5
Just bought my first car, ever (!) from MINI of Stevens Creek. Marco Obillo was my super helpful contact at the dealership. From the first email inquiry I made, Marco and team were on it! I special ordered my Cooper S Clubman and the process was smooth and error-free. Marco kept me informed through every step of the way and did a great job ensuring the car of my dreams was the car I ended up with. He went out of his way to help get my awesome boot stripes custom made and installed by another vendor. If you are considering purchasing a MINI, I would fully recommend that you consider this dealership and ask for Marco!
TobyL
Aug 23, 2016
5
My review is based on my experience with Jeffrey Mazzella. I came in wanting to buy a new car. At this time, they were also hosting some sort of event but Jeff still squeezed me in and had me test drive a few cars. He was also very thorough when he explained features of each car and I was never rushed in spite of his busy schedule. Whenever I had a question, he got back to me right away... no matter what time I contacted him. Very soon after, I decided to order a custom clubman. From placing order with manufacturer to delivery of my car, he provided me status updates... even while he was on vacation! This was also my first time buying a new car, and he made it so easy. I can't recommend him enough! Thank you Jeff!
Charlotte
Aug 23, 2016
5
Had my car serviced after returning from MTTS 2016.
Valued Customer
Aug 22, 2016
5
Just picked up my newest MINI Cooper S and I can't say enough about the team at MINI Stevens Creek and most of all Ken. Thanks for making the second MINI purchase easy and fun. See you all soon for our "second date" this month. I have a few questions about the technology I don't have in my older MINI.
Danielle Holdt
Aug 20, 2016
2
They need to rethink their approach to tires. They recommended expensive balancing / alignment and I went for it. A week later I have a nail in the tires; but because they are run-flat, it can't be repaired and I have to buy two new tires. The same tire is much cheaper at any tire shop. Once they remove a run-flat tire, they are not allowed to put them back, so make sure you take a flat somewhere else. Again this week, I took it for an oil change, another nail, and have to buy a new tire.
Maneesh Dhagat
Aug 19, 2016
4
I found the service experience for my JCW Countryman was very thorough and informative. Jennifer is a very good at her job, pleasant to deal with and very informative of all work being performed on my vehicle. I'm very happy she is my service adviser. I can only imagine what an asset she must be to your firm. As I waited for my vehicle I watched how she handled her self and all the interruption form other customers as she perform her job and was very impressed with how well she handled all situations with a smile and firm direction. I will always bring my vehicle to your service department, I have always had a good experience.
jcwcopper
Aug 16, 2016
5
The service department is always very customer oriented...wish they provided donuts in the early morning though!
Valued Customer
Aug 16, 2016
5
Fast scheduling. Loan car provided. Oil change performed as time prescribed. Overall very smooth service.
Valued Customer
Aug 16, 2016
5
Excellent service . Larry was very helpful with my buying process . Thank you ,
Theresa nguyen
Aug 16, 2016
5
Always an excellent experience when Shana is responsible for my appontment.
Dan Kistner
Aug 16, 2016
5
My wife and I had a great experience picking out and picking up our new Mini Hardtop (it was a 2015 but was still new). We were able to communicate our needs to our sales representative Robert Roberts who was able to walk us through their existing inventory and get us into a new Mini that afternoon with no fuss at all. We love the car and the whole experience.
Tim Manchester
Aug 10, 2016
1
Bad bad bad service....I drove to Santa Cruz for a better deal and REAL SERVICE
U Regina Garcia
Aug 9, 2016
5
Last week I purchased a 2014 Mini Cooper Paceman. Deandre was my salesperson. He was extremely attentive, polite and patient. I enjoyed working with him. I would highly recommend my friends working with him.
jsnyder39
Aug 9, 2016
5
Ken was an awesome sales person, not too pushy, honest, and patient.
Lauren hermosillo
Aug 7, 2016
5
I came in looking for a used car, Ken helped me with price quotes online before I headed to the dealership. He was very quick in responses, and was very accomendating. When I arrived at the dealership, I didn't feel rushed or overwhelmed, with Ken's help prior to coming in it made the process quick and easy. It was really an in and out process, which I really like. I would go back to this dealer, and recommend it to my friends. I walked out happy and with a car.
Eilleen
Aug 6, 2016
4
Arrived at appointed time and was called in less than 10 mins. Shane was wonderful pulling up our record to confirm the services to be done during this visit. And he delivered as promised by having the car ready for pickup by 4pm. 3 Stars for repair quality because this morning my co-worker came to tell me the hood of my car was not closed all the way although the lock is secured (thank goodness for that!). How is this even possible?!? I've noticed that the hood of my car has been shaking but didn't think too much of it. Going forward, as stupid as I think something is (like hmm, maybe these professionals didn't close my hood properly?), I must check it out. I hope this is a one in a billion oversight on the technician's part. I mean closing the hood securely should be a no-brainer, right?
T.LE
Aug 4, 2016
5
Great customer service! I am loving my brand new Countryman! Robert was super helpful and the buying experience/paperwork was done quickly! I'm happy to be back in a Mini!!
April Barajas
Aug 3, 2016
5
As usual, everything was first rate! I requested a loaner and a practically brand-new MINI was provided for my use. I saw the same service representative I've seen every time I've come there. He's not the only courteous, efficient and friendly person there! When you call the place, the person answering the phone is SO nice. The work was done and a couple of things that might have needed to be done later were also accomplished. Perfect service!
SylviaG49
Aug 1, 2016
5
Great experience at Steven's Creek. Attention to detail, and super customer service.
Sabrina Carroll
Jul 31, 2016
5
The Service Center at Mini makes it so easy. I had an unexpectedly full schedule the day of my service appointment and Mini told me in advance how long the appointment would take, and my car was ready when they said it would be. Luver even arranged for it to be washed for me in that tight timeframe. Bonus: I've never leased before, having owned 3 cars in 30+ years, so when you go to pick up your car and the bill is $0, that is amazing feeling.
Maria Montes
Jul 28, 2016
5
This was outstanding service. My service advisor took care of all the possible issues that might come up during my annual service appointment. Everything was great and I got a fantastic loaner car during the Service appointment.
paul_r1
Jul 22, 2016
5
Went in without appointment with an urgent problem, Paul assisted me in identifying the issue and got it fixed quickly and I didn't have to change my day's schedule around it. Thank you Paul!
Those Them Asamis
Jul 16, 2016
5
Jennifer T. is EXCELLENT. She was extremely courteous, professional, got my Mini in/out of service promptly and highly recommend her as a Service Advisor. I was very impressed overall with Mini of Stevens Creek's Service Dept. Lisa B.
Lisa Beauchene
Jun 29, 2016
5
The entire MINI team was patient, accommodating, personable and kind. I've leased cars in the past and this was by far my best experience. I'm proud to be a member of the MINI family now! I recommend this dealership to all.
Meghan Van Metre
Jun 22, 2016
5
great experience don't have a bad thing to say about my experience dropped of my car they handled he work needed called me as soon as it was done turn around time was great picking up and dropping of was simple my service advisor Hector Salceda was great
matthewg50
Jun 3, 2016
5
Shane was extremely helpful with my service appointment. He was clear and courteous. Awesome job Shane!
holdenalarva
Jun 1, 2016
5
I had a great experience with mini of Stevens Creek. My service consultant was very thorough and honest about the work that needed to be done and the associated costs. They took great car of my car and set me up with a loaner for the few days they needed my car. My mini runs great and I feel confident in the work they did.
Hhamilton
May 21, 2016
5
Nice staff :) Great service! So far I am very happy with my 2016 Mini Cooper S...
Tami Tate
May 17, 2016
5
He was awesome, friendly, thorough and very pleasant to work with.
ElizaChang
May 16, 2016
5
My car was ready in just a couple hours, and the car was left like new!
AlbaVee
May 16, 2016
5
Customer service plays a huge role in keeping customers...Trent D. at Mini of Stevens Creek provided excellent service when I brought my Mini in due to a panel malfunction. He took the time to explain what could have caused the malfunction and had it resolved within an hour. Knowledgeable and courteous are traits that stand out with this guy! Thanks Trent!
Grace Jensen
May 12, 2016
5
I had an appointment the following Tuesday for ongoing tire pressure issue. Friday before,I asked if they could put air in tire for me as I needed my car that day. They said sure, & actually replaced the tire that day. I did utilize shuttle service and would like to add how attentive they were with my time constraints.
SheldonMini1
May 9, 2016
5
Stevens Creek Mini has so many options to choose from. Scott Rachfal was pleasant to work with as he showed us my top three cars and there features. We focused more on talking about the car and my expectations for it rather than just numbers. Once we decided on a car, I was able to walk out with a brand new 2016 mini. Car shopping was made easy with the Stevens Creek team. We would definitely purchase from them again.
Leopoldo16
May 3, 2016
5
Absolutely great mini store! I like the internet sale manager Robert Roberts, awesome! Great price and service! I enjoy my new mini very much!
tonyzhang
Apr 22, 2016
5
I came to Stevens Creek in search for the perfect Mini Cooper for my needs. Anthony Williams was the perfect help throughout the entire process. He gave us space when we needed it, did not hover over us as many sales personnel do, and answered all of our questions. I am not only happy with my purchase, but I am very happy with the customer service experienced at Mini of Stevens Creek, especially from Tony. The importance of feeling taken cared for during such an important and stressful event, is very important to me, and the Staff here aided wonderfully.
anudhal
Apr 22, 2016
5
I had an really good experience and excellent customer service since I arrived to MINI of Stevens Creek, the sales man was awesome !!Her name is Mariah Adayan , she helped a lot in the whole process, he was kind.
LeoLee10
Apr 19, 2016
5
I enjoyed the whole process of shopping my new car from start to finish. Tony at Mini made it easy for me and fun, no hassle.
Carolina4469
Feb 10, 2016
4
I really enjoyed going through the online inventory first. The price offered online was a little lower then the price at the dealership. I took a screenshot of the additional online pricing and Mini Cooper honored that.
valentinako
Dec 25, 2015
5
Good experience. Sales person was pleasant to work with. Did everything in a timely matter as promised. Love my new Mini Cooper!!
Taniavb
Dec 5, 2015
1
We purchased a new 4 dr Mini in June with a BMW Extended Warrantee 2 wks later, it was totaled when a landscape company t-boned it. Car was great and we lived w/concussions but no major physical injuries. We realized we could get the BMW Warrantee cost reimbursed since it was totaled--so we went to the dealership at the beginning of Aug and filed the paperwork w/Finance Dept. They said it would take 2 months. We called BMW Warrantee and they told us they had sent the Dealership a check on 9/21/15. We called the Dealership beginning of Oct--but they don't have voicemail so we left a message for Finance Dept. No return call. We called again and eventually got a call back that the money was in Texas and hadn't been sent to them yet. We called two weeks later, left messages to the point the receptionist remembered us--no call backs. We left a message for the General Manager no call backs. We then called BMW and a great Manager personally took us on and contacted the dealership over 3 weeks ago asking them to expedite our check. No check. We called BMW again last week (11/6), she again called the Dealership and as of today (11/13 no response). We were first time buyers from this Dealership and loved our Mini--but if this is how they treat their customers--who will need to buy a new car once all the insurance is taken care of, they obviously are not interested in return business. Consider this if you are thinking of buying from them--once you drive off the lot, they don't seem to be too interested in you being a good reference!
minilover3
Nov 13, 2015
1
My wife and I bought a couple of 2015 coopers from a great salesman named Brian. He was perfect in every way. The problem is the service center has no checklist process based on making sure that any added car features work after the reprogramming and/or repairs are done. This causes us to waste our time coming back to them to fix another problem that wasn't broken before we dropped our car off to them. Telling us it was programming issues after we find out they caused a problem. Causing us to ask ourselves, "Why wasn't this issue recognized after the programming was completed?" This has happened to me and now to my wife. Making this a known customer service flaw and process issue. They also promised me a manager call back. It's been a couple of weeks and I have not heard a word. Highly unprofessional in my book and the service people go around asking for a good rating when they don't deserve it. My wife and I live far and waste gas and time going to this service center because we live near Oakland. They can at least check if everything is working the way it should and understand that reprogramming the car can affect how added features work (wife's issue) and the maintenance reporting system (Which was my issue.) I'm sorry to say that the service center is disorganized, has no checklist process after reprogramming the car, and doesn't care to call all their customers back. My suggestion is to hire a consultant to help organize incoming calls, appointments, document reprogramming known issues that could affect maintenance reporting and features, and training requirements to keep a team professional and up to date. I hope your so called "high class" service becomes the truth one day and that this service center can live up to the BMW/Mini cooper standards in service. This service center makes a gas station service center look more appealing to take my car to.
Philip Laughlin
Nov 3, 2015
5
Couldn't have asked for a better experience at Stevens Creek Mini in San Jose! Our salesman Marco was an absolute pleasure to work with. His knowledge of the cars was extensive, and he gave us plenty of room to consider the models at our own pace. When we decided on a particular model, the whole process of trading in our vehicle and getting through all the pricing and paperwork was very smooth and hassle-free. The price itself was exactly what I was looking for and we drove away as very happy customers. Highly recommended if you're considering a Mini and you're in the San Jose area!
Ptan1101
Sep 10, 2015
5
Best car sales experience of my life. Superbly professional sales staff with complete and utter dedication to meet the client's needs. Felt very comfortable dealing with sales staff, and felt that I, as a person, was more important than the sale. Any possible questions I had were answered in detail, and even post sale, should I have any queries, I am given the option to contact my sales person directly at any time. Would recommend everybody who would like to buy a car to AutoNation without hesitation.
jtc1987
Aug 31, 2015
5
Ken @ mini of Stevens Creek was the best! He worked on getting me the perfect car for me, met my price point, and all I had to do was pick up the car. Everyone there was so nice, and easygoing, no pressure, and quick too! I highly recommend working with Ken, I'll be back for my next mini for sure.
Nikki884446
Aug 26, 2015
5
Awesome!! The experience was a pleasure! Melissa made the experience super fun!
vferreira
Jul 27, 2015
5
incredible costumer service! Tony was very helpful.
Amir Aida Setka
Jul 1, 2015
5
My Wife and I were looking for a replacement commuter car, used at a specific price. We met Tony on the lot, got a tour of what fit our criteria (or close to it) and went for a test drive, all pretty standard fare. Where Tony went above and beyond was in our request to find a certain vehicle, in a certain color at a certain price point. He proceeded within 24hrs to return to us with relatively close results given the tight parameters. This service, combined with his relaxed yet informative resulted in us purchasing a vehicle on the lot that met all but one of our requirements (color) the very next day. We have been in contact with him for various additional items and he continues to shine post sale, providing us with excellent customer service. Top notch sales guy, top notch people!
Saint1078
May 13, 2015
5
I bought a used G35 from Mini Stevens Creek and had a very positive experience. Robert was great to work with, especially since I was driving 40 miles to check out the car. He texted me more detailed photos, before I decided to drive down and see it. The truth is I couldn't even haggle in good conscious over the price as it was a very fair price, even for a private party sale. Good and honest people to buy from.
donald_g1
May 6, 2015
5
The team at Steven's Creek was amazing. Marco was able to answer all my questions in an easy to understand way. The test drive experience was great! It was a great experience, there was no pushing or pulling, just a a clean and very enjoyable purchasing experience. Henry in Finance was also an enormous help and guided me through the final purchase process. Can't wait to continue working with them over the next years while I care for my little red Mini!
deborahmini
May 5, 2015
5
I had a great experience with the sales rep who helped me during my purchase, Howard Paul. He was very patient throughout the whole process and tirelessly looked for the exact car to fit my needs with out being pushy at all. He was very detail oriented and made sure to explain anything I didn't understand and showed me all the features of the cars I was curious about. It really seems like customer satisfaction is at the forefront of their priorities!
Boscpair
Jan 20, 2015
5
Great experience! Gifford Chan was awesome! Quite knowledgeable of the vehicle.
Ángel Fimbres
Jan 13, 2015
5
I had a wonderful experience at MINI of Stevens Creek - Brian Smith was my sales rep and he was extremely friendly and helpful. I felt none of the typical "car dealership pressure" with Brian and feel very lucky that he was the one who came out to greet me and my husband as we browsed the lot looking at the cars. A BIG thank you to Brian at MINI Stevens Creek. --Tracy & Kurt M.
MINIsRgreat
Jan 2, 2015
5
Saw the car I wanted Online.. Went in for a test drive and bought it on the spot..Larry Lyons, my salesmen, was very helpful in figuring out just how a hybrid works and the people in the Financial Dept. were great.. Overall a long day with great results..
MaryS1968
Dec 31, 2014
5
I brought in my 2011 MC Clubman because the check engine indicator was ON and the radiator fan continued to run even after shutting down the engine. It did not matter if drove 100 miles or 1 mile or even just firing the engine and shutting it down, the fan will run for about 5 minutes (even in cold weather). Anyway, I brought it in and Jose (Pepe) Cortez helped me. He mentioned that a few TSBs and recalls are required to be performed on my car and they will take care of those for free and that they will provide a loaner. Up to this point, the service I experienced would be routine or ordinary in comparision to any dealerships but what sets MINI of Stevens Creek apart was how extra responsive they were. Patricia worked with me on the phone to ensure I had an apptointment that was OK with my timeframe anf that I had a loaner. Pepe also updated me twice with detailed information as to what was performed on my car. He was not rushing or shortcutting his explanations. Now the best part, after I picked up my car, drove to work and drive back home, my car registered an engine malfunction fault. Obviously, this worried me. The dealership was closed but I emailed Pepe and left a VM requesting for immediate help and rush appt with a loaner. I was not expecting Pepe to reply the same night, I was hoping he would see my email or VM in the morning and then call me but he replied and confirmed that I can come the following day - that is being responsive and caring for your clients!!! When I emailed him again that morning to remind him I am on my way, Pepe replied again confirming that he will be available to help. Super! Five stars for client accomodation and service. I hope the work performed will be the same way - to be updated later.
antares1
Dec 19, 2014
5
My experience buying my Mini Cooper S was excellent. The salesman was very patient in explaining all the options with the car and helping choose the best ones for me. That is one reason I enjoy so much driving my Mini. It is exactly the car I need. Plus, it's fun to drive!
Dona36
Dec 10, 2014
5
My husband and I went to look at the Mini Countryman and wound up purchasing a 2014 Mini Countryman from Mini of Stevens Creek . Robert Roberts was a pleasure to work with. He listened to what we wanted and matched us up with the perfect car. We went on a road trip the following weekend and the car was great on gas mileage and the perfect size for 2 adults, 2 dogs, and luggage. Thanks!
MrsMini1225
Nov 16, 2014
5
I visited Mini of Stevens Creek in July of 2014 looking for a 2nd car for my wife and me. The entire family of employees were a pleasure to work with. My motoring advisor was Scott Rachfal who made the joint venture a pleasure, no sales pressure just good advice and common sense approach to buying my Mini. We ordered my 2015 Mini that day and the car arrived in Oct. the 13 week wait was well worth it. We pick up our gem on Fri the 10th, it sat there so pretty and said here am I all ready for a new garage to house me. We have only praise for the team on the ordering and the delivering of our Mini, we feel that the follow up from this point on will be performed just as well. Wayne Wallace the financial Service Manager was very helpful in his part of the process, also Sharon in the accessory and parts was very nice and easy to work with. Thanks to Carol Koback for her role in our purchase. Over all the team will get a big thank you and high rating from us. I enjoy writing these comments on this our last new car purchase. LEE H. a
LEEHAC
Oct 17, 2014
5
Mini of Stevens Creek was the best car buying experience I have ever had, and I've had a lot of cars. They took care of me from the lovely receptionist who greeted me, through the shopping process, all the way through financing. I received nothing less than VIP treatment. I would highly recommend Mini of Stevens Creek for your next car purchase!
mernpudge
Sep 16, 2014
5
Had a great experience buying my first car here. Everyone who worked there was so friendly and made the process pleasurable. I highly recommend getting in contact with Claudia if you're interested in purchasing a car here.
patmon9508
Aug 28, 2014
5
Howard and Karol were amazing. We moved the process along as quckly as possible and had a new car that same evening. Howard was funny and very relaxing to work with. There was no sales pressure and the entire team made it incredibly fun to do business with them, even Wayne in finance! Can't say enough how much I would recommend this team if you are in the market for a new car. PLENTY of inventory to choose from and great people to make the experience awesome.
hailey2
Aug 27, 2014
5
I purchased my first new car in 1970. Since then we have purchased at least 10 new cars. Most purchases went ok, this Mini that I bought from Marco O. was the best experience I have ever had dealing with the salesperson and management. We love Motoring around our little town of Carmel.
Motorwithmini
Aug 25, 2014
5
Feedback on my sales persons, I ordered mine from Howard and Ricky on 5/31 and took delivery on 8/6. During the 2 months waiting period, both Howard and Ricky replied my emails questions within 24 hrs or less. I called them a couple times during the hr of 9am-6pm and they were always available to help. During my 2 month wait, I read a lot from user forum on minif56 and northamericanmotoring where Mini F56 owners share technical issues which they encountered. I asked Howard about these issues and he always had answers for me. Feedback on other staff, Stevens Creek Mini is on my daily commute route so I stopped by the store very often and had chance to interact with other staff. Macro, who is a sales, gave me a tour around the facility. Trevous, who handles new cars as they arrive from the port, shared me with his MCS racing experience against other exotic car. Greg, who is the sales mgr, personally install a black jack mirror cap on the day I took delivery. There was another sales, sorry that I didn't ask for his name but he is a while guy in his 30-40, helped me to check my car status on a day when both Howard and Ricky were off, even I wasn't his client. Overall I will give Stevens Creek Mini an A+. However, MiniUSA a B for the not-so up to date owner lounge tracking, especially after the cars lands on US. The VDC needs to keep a better record and be able to pass down to the customer.
shao77
Aug 8, 2014
5
Love this dealership!!! They always take good care of me & treat me like family. Thanks MINI OF STEVENS CREEK!!!
Renee Bales
Aug 1, 2014
5
We had an excellent experience buying our new 2014 Mini Hardtop, Ken O. was our salesperson and he did an great job of answering our questions, taking our factory order and keeping us updated as to status of our order. Ken also provided a quick and smooth final delivery of the vehicle including a thorough explanation of the car's options. The sales staff also provided great support later on when I had a couple of questions about the car.
matt058
Jul 25, 2014
5
Overall was a very good experience. Once i walking into the dealership and saw all the new cars on the floor, it was a great site. They have so many options you can sit in on the floor. They pack so much into that small space and it is wonderful to look at. The test driving process is very simple and easy. Once you go on your drive just be careful, you will want to buy a car from them. The friendly staff and knowledge is very encouraging compared to other dealerships i have been too.
avidalex
Jul 24, 2014
5
Professional people, excellent facility, no pressure
Napsroute66
Jul 19, 2014
5
buying a car and trading in a car was never fun prior to this time. professional, friendly sales staff from the start to finish.
victoria24
Jul 9, 2014
5
Howard is great! Helpful, knowledgeable, respectful and definitely not pushy! I would come back everyday to buy a new car if I could afford it.
doobiedooo
Jun 27, 2014
5
Great experience. Robert R. knew his stuff, answered all my questions, listened to my concerns. Excellent, non pushy non condescending salesman. I am delighted with my new, jolly, little mini
elizmog
Jun 18, 2014
5
I currently bought a 2014 Mini Cooper from Mini of Stevens Creek last week, and couldn't be more happy with the overall experience. I was lucky to have Ken as my salesman and he made the experience fantastic! Very personable, very knowledgeable, very friendly and very fun atmosphere to be around. The car is absolutely amazing and Ken was great communicating with me throughout the whole process as I was moving here from Canada. The transition couldn't have been any smoother. I would definitely recommend Ken and this dealership for any future customers and if I was to buy another Mini, I know exactly where I would be going.
JonathanSilver
Jun 17, 2014
5
This was a great car buying experience. I knew what I wanted and just needed to test drive and then start the buying process. The whole customer experience was great, got the add ons I wanted, and I was done in less than 2 hours with a great deal. Both Ken O. and Carol K. were fantastic.
paul_r1
Jun 6, 2014
5
I had an easy and pain free car shopping experience. My sales person (Scott) was very patient with me and I appreciate that. He even drove us to get lunch during the test drive!! Thanks again for all your help!
MarinaS
May 20, 2014
4
The staff at Mini of Stevens Creek was actually fun to work with. No pressure. Test drive as many as you need to. Super nice. And they went out of the to find the car I wanted, even though the color was discontinued. I can't give them a 5 because they really would not budge on the price, at all. The sales staff is wonderful. The price policy, not so much.
Mini_in_PA
May 10, 2014
5
Worked with Jennifer T. She was good. Great service. Little pricey, but hey, we are talking semi-luxury segment.. All in all, great staff, friendly people....
Zantye
May 9, 2014
5
I worked with Melissa R. and she was really awesome in replying to emails, searching for cars within my interests and price range, and she was really helpful in person. Their price was appropriate and they were easy to work with I loved my experience and I love my car!
karolyn21
May 3, 2014
5
This is my 3rd Mini I have purchased from Mini of Stevens Creek. I can't see enough how fun it is to buy one, to driving one! I got to work with Melissa R. this time and she was the BEST ! Happy Motoring..
ReeseW
Apr 23, 2014
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