Shopped on-line, checked on vehicle we liked, made contact with internet-manager Feb at the dealership. We then drove down met him,checked out the car. Buying process with cash was easy, out not too long after. No issues.

took car in for a routine maintenance. They found out the brake pads were worn, replaced them and got me on my way.

Very courteous great service this is a great place to take your car

Hector provided outstanding service he was very knowledgeable, thorough and responsive Sincerely, Ted Kevranian

Great customer service. I waited for my Mini to be serviced and it was completed within 2 hours as promised.

My service advisor said 15 minutes til completion then must have realized he forgot the paperwork handoff to the cashier. Must have had an extra hour thumb twiddling after driving to the dealership from 100 miles away. Not really liking the service or prices. I mean over $600 for an extra electronic key that didn’t come with the used car. Robbery!

The technician, Angel, briefed me on whatever needed to be done with my car. I was furnished with an estimate of the work and given a reasonable timeline of the wait. I was also driven home and picked up when the job was finished. The car looked amazing and service was impeccable. Thank you Mini of Stevens Creek. You are worth recommending to others. On a scale of 1-10, I give you a 10. Jocelyn Bernardo

I had a really good experience getting my first car here. Vincent and Asefi have been really helpful. They were very patient in explaining the difference between different models. I am satisfied with the price they offered for my 2020 Mini Countryman. In addition, they are very helpful in finding an insurance of the lowest price. Jessica was also to get the lowest rate for a loan that I?ve ever seen. I actually don?t need to worry about anything here. They are really warm and helpful.

Staff overwhelmed. No one calls you back. They don't tell you when your car is ready so you lose precious days. Or you come in too soon only to find that they need another day.

Excellent customer service, friendly and helpful

I had an absolutely great service experience with Hector. He was extremely helpful and went far beyond my expectations.

Travis always provides the best services. He helped me file a claim for my tires and saved me money, I really appreciate it. He patiently explained to me the mechanical problem and let me know my best choices. Teressa drove me back and forth to the rental company. She is so nice and friendly. She makes the car a comfortable space. I truly enjoy her rides and the joyful spirit she shared. They made the Mini experience smooth and warm, great services!

The service manager listened to my concerns raised on my last service visit and rectified the situation. Thank you Mini of Steven's Creek for standing behind the work you perform.

My service adviser Travis does a great job.

The service by Trent and Genius Travis is exceptional! The ride to and back to dealership with Jordan was in time. Thank you for the great service!

Great experience! Highly recommend this dealership and entire team. We love our new Countryman. Thank you guys to make our dream come true!

I recently took my Mini in for service and had a question about a weird noise I was hearing. Joel Flick in the service department is awesome. He inspected my car and even brought me out to the shop where my car was up on a lift to explain why my car made the noise (which is totally normal), he really helped me understand the mechanics of it all and I left feeling confident that my car is in tip top shape. It was also my first time working with Ernesto, the service advisor. He was super helpful and even applied a coupon that was current without me asking. 😊 Thanks!

The sales people are very nice, knowledgable and patient in helping you find your perfect car. Thanks Tony and also Arta for helping me choose my new Mini a few months back. also, huge thank you to Sharon in accessories and Hector Salceda in the Sevice dept. He has been such a big help with all my questions and ideas for upgrades to my car and has made them happen. I am very happy with all the services I've had here and will continue to have at this dealership. I do recommend this place to everyone and I recommend talking to any one of the people I've mentioned. they will make your experience a good one.

Very awesome experience with Amanda Jewell, she’s very knowledgeable, pay attention to detail, keep me informed about my new build, going through all the options and explain to me what’s the best for me. This is the third car I bought from MINI at StevenCreek and I can say that this dealership have the best staffs and will take care of you from walking in to test drive to taking your car home 😊

Truly exceptional service from my service advisor - Hector Salceda. He always understands my concerns and takes good care of it.

when I said I just wanted to test drive today, instead of a warm welcome, the front desk guy just keep asking "When are you going to buy?" "What is your budget?" ... I just honestly said next year and today just for test driving. Then the service became unwillingly to let us test drive. After one test drive for a 2015 used one. I asked: "Can I try 2020 new model?" "NO. You are going to buy next year, right?" no?????? is this really the way MINI dealer work? Delining test driving just because the customer is not going to buy one immediately? So guys, next time you went to this dealership. you'd better say you are going to buy one immediately so that the dealer would be willing to service you because they are just caring about earning money from you.

Really terrible test driving experience service today. After knowing my purchase plan is next year, here is the conversation - "Sir, Can I test drive the new 2020 Cooper?" "No, you are not going to purchase one until next year, right?" Declining with questioning customers? that's so rude.

I do if you have Trent as your service advisor! Will only be using him in the future! Thanks for great work Trent!

Awesome service and great experience. When you allow them to take their time, you get top notch service. Trent, my personal service advisor knows what my Mini means to me and he took good care of her.

I have always had excellent experiences with Mini of Stevens Creek! My service advisors have all been top notch! I’d like to give a shout out to Hector Salceda! Hector, you are fantastic and have continually provided outstanding service. Thank you!

Very nice space and professional interactions. Personable sales people and financial manager. The only downside is I had to wait over an hour to meet with financial person because one was ill. I was there for many hours overall...which seemed too long.

Great place to purchase a vehicle and Service Dept. Quality feedback from Luis- Sales Rep. , Jonny P. - Service Advisor, and Dorna - Finance Mgr. Best car buying experience. Sales dept and Service dept is top notch. Thank you Mini of Stevens Creek.

Service department is very disorganized. The appointment makers are not on same page as service advisors. Unfortunately, there is not any other under warranty Mini service centers in area to go to.

The service dept. made it right after seriously dropping the ball on my service. No one would return my many (6) calls. I dropped it of on a Wed. at 2:20pm and heard nothing until 24 hours later during which time I called, left messages and was cut off while on hold. They did reduce the charge which I felt was fair. They were to busy and must therefore be understaffed or overbooked. I would not have my car serviced there again especially after driving from Northern Ca. ,5+ hours.

Had horrible experience with their roadside service. But I have to say Oscar in service redeemed the whole experience. He was great and went above and beyond

Took me 4 hours to trade and buy a car. The sales person was nice, his manager at the time was just ok but the financial women was the rudest and the most unprofessional of all. I will not go back there.

Recently bought a MINI from MINI of Stevens Creek. The sales lady, Valerie Garcia, made the whole process very smooth. Also, I found a dent on windshield next day. Valerie help me setup the repair. The repair experience is nice. The service manager, Travis, not only take care of the repair work, also, help me arranged the transportation to my office, and back to the dealership. The driver contacted me before the pickup and showed up on time. He is very familiar with the routine. I owned BMW for many years, and had many trips to BMW dealership for services. I wish they could provide two-way transportation.

Horrible customer service in sales and service, a complete disregard for customers. It's like it's run by high school students, I would avoid

I am sad to report that I had a very disappointing experience with Mr. Hector Salceda. I arrived early for my 11am service appointment because of a clicking noise and was promptly received by Mr. Salceda. I was told to expect service to be completed by 4-5pm the same day. I received a courtesy car for the day. Five hours later, come 4pm, I return to the dealership expecting service to complete soon. By that point, I had received absolutely zero communication from Mr. Salceda on the progress of the service. By about 4:30pm, I walked up to Mr. Salceda to ask for an update, and he annoyingly replied that it was being worked on. Since service closes at 6pm, I assumed that it's going to finish by then. I did not receive any indication that any parts needed to be ordered or that I would not receive my car back by end of day. Come closing time at 6pm, still with no communication, I walked up to Mr. Salceda and asked for an update. He told me at this point that parts would need to be ordered and that the car would need to stay in the shop until next week. I was told to use my courtesy car in the meantime. At this point, I was upset for multiple reasons: 1. I wish I had been told earlier that I would not be receiving my car back the same day, and 2. The customer should not be the one inquiring for an update at the time service hours close. Mr. Salceda should have been proactive in letting me know that I would not be receiving my car back so I could have left earlier. This mistake is a blatant disregard for customers' time and schedule. Mr. Salceda's excuse was that the shop was busy that day. The reason why people book appointments is to have a dedicated team to service vehicles in the allotted appointment time. He did not even bother to apologize and overall seemed very smug in his attitude. I emailed about my experience to John Gullo who promptly responded to my complaint and I returned for service on another day. I had my car repaired and my experience was mostly positive. In my previous appointment, Mr. Salceda told me that parts needed to be ordered for the recall notice I had on my car. In my second appointment, the fantastic service rep, Ernesto, told me that the recall notice was simply a software update. Unfortunately, Hector lied to me that parts needed to be ordered for the recall notice.

Hector S., my fabulous new service advisor, post service patiently explained or addressed some of my concerns since my Cooper Convertible is 14 years old. I love my Mini, but the cost of repairs is pricey, especially as my car is older. (Sad). Joel, my preferred mechanic when I go in to Mini of Stevens Creek knows my model year, so I trust him completely to take care of my care and I request him all the time. Most (maybe all) of the time, Joel actually comes into the waiting area to briefly go over his findings, before he turns me back over to my Service Advisor. Also, worth mentioning, one of the sales guys helped "fix" the vending machine that was not functioning so I can get a snack while I was sitting around waiting. His desk is towards the back of the sales floor, close to the restrooms. I had a positive experience again.

Thank you, Hector, for an on point service visit. Questions outstanding from last service visit (with another Service Advisor) were dealt with in a professional and helpful manner by Hector. Also, shuttle service worked smoothly this time, to and from our hotel where we spent time while our MINI was serviced. Thank you, MINI of Stevens Creek. Look forward to seeing you again at our next service visit.

Really friendly and straight forward sales people. Amanda, Johanna and Harres were very knowledgable and great to deal with.

We bought a 2013 Mini Cooper countryman with 36k miles on it from this dealership. We were brought to Dorna who knows absolutely nothing about cars and told us about the car we eventually bought. Long story short the car blew up 3 days later and we have to scramble to get a new car. I understand these things happen but not one person apologized for the car blowing up or did anything out of their way to help us. We talked to pretty much every person who was in there and had to explain our situation to each new manager that we came in and talked to. Every manager in there has no idea how to have customer service or even say hi to someone as they are walking in to buy a car. I would not recommend this dealership as they have done nothing but give us problems and not even care about it. Do not come here for a car!

We always have great customer service

The process was simple and did not take a long time. Price is set, no negotiation

Easy car buying experience, lots of great deals to choose from, excellent customer service, an other happy customer. highly recommended dealership.

I took m car in for an oil change and wheel alignment

Needed to bring my new MINI in for an issue with Apple Car Play. Service tech met me close to my appt time, was courteous and kept me informed during the day. Service fixed the issue in one day vs the projected multiple days. Lounge area is comfortable..

I recently had my car serviced there. The call in service left me hanging on the phone and I hung up after waiting ten minutes. When I got there I went to check in and it took me nearly 50 minutes. And when I asked what was going on first the wait in the phone and now this he was rude and said the phone wasn’t his fault and if have to wait. Finally I got checked in and I was promised a courtesy vehicle which he then tried to make it seem like I shouldn’t get one but he could do me the favor and blamed lack of cars on mini budget cuts. My maintenance took two hours longer than expected despite no problems. And when they washed my car which one week earlier had been fully detailed they didn’t remove windshield bugs. To get there it took 2.5 hours. I will never go again. Terrible customer service. I’d highly reconsider buying a car there; drive the distance. I’ve been to 4 mini dealerships and this was the worst.

Tony was very helpful and devoted a lot of his time to help us. We went three different days and each time he was committed to helping us make a good choice.

Love MINI of Stevens Creek. I drive from Palm Desert for service because of their excellent service!!!!

Amanda, the salesperson was gteat! It was a pleasure to do business with her.

I had my service last Saturday morning and when it finished. I went home and parked my car right away at my carport and drove my other vehicle to another dealer for service. I was so busy that day, i did not get a chance to inspect my car. I have 4 car that i alternate using it, so when it’s time for me to use the cooper again. Tuesday night i tried to get the car ready and i start wiping the whole car. I noticed that there’s 3 small dent on the right side of the hood. Before i brought the car to the dealer, i washed and wax my car and i know there’s no dent there. I called the advisor and he told me, why i’m just reporting it today after it’s been 4 days from the service. I decided not to go back and complain in person, i might end wasting my time with them. Very disappointed and i’m not coming back there or recommend them to my mini cooper group.

Mini of Stevens Creek has consistently upheld high standards of workmanship and customer satiafaction, that has not changed.

More than 20 people waiting for service, not timely - waited nearly an hour to be helped. In addition, I requested a month in advance for detailing, only to be told they had no time - I would have to come back another time for that (only service would be done on a Friday). I live 35 miles away ! And what a joke the loaner process is - they send you to Enterprise Rental - where they had NO CARS! Another hour wait!!!! Fiasco!!

The customer service is really bad and they charge you a lot of money without repairing anything at the end

Courteous, thorough inspection and repair of water leakage around rear window seal. We are very pleased with the service provided.

Outstanding customer service, in the service department- not just sales!! I never thought I’d see myself driving from Pebble Beach to Mini of Stevens Creek for service but Trent, my service advisor, makes the drive tolerable because of his attention to detail and strong orientation to customer satisfaction!! I also appreciate dealing with the same person every time I go in. The coffee in the customer waiting lounge is not bad either!! Thanks!!

I'm a bit bummed out about how the process went. I think they bait and switch prices and use the same kinds of techniques sales people use to bamboozle me into feeling okay about paying too much for repairs. Dropped off the car with an initial estimate of around $4K. Service people were communicative but after three days of back and forth to get a firm estimate they came back with a quote of $4,500 to replace a clutch and flywheel in a 2006 mini and another $4,000 to replace a strut and CV joint. I looked online and found other stations with better reviews quoting half that. Getting the quote was a bit unpleasant because it took 4 days of phoning back and forth with the service guy, although polite, telling me he would have to go back to his manager to get permission. It kind of felt like the run around one gets when buying a car. The same kind of psychological hazing where they tell you a higher price and then come back to you with a slightly lower one and expect you to be happy. However, the final quote was still thousands more than other repair places quoted so I took my car back. When paying the fees for the small amount of work they did, the cashier sounded polite, said the right things, but tone and body language were angry and negative. I noticed that on some reviews on other platforms have follow up comments from the dealerships management, but what they do is offer to speak with you on the phone but they don't address poor behavior or complaints directly in the on-line forum. It's a marketing technique that makes it seem like they care but I suspect they don't.

When I go to the dealership to have my car service, I expect excellent, friendly, and considerate service. Anything less will disappoint. Needless to say, I had an wonderful, happy-feel good service. I went in for a headlight repair, and I had Steven Quinn as my Service Advisor, and he was kind and listened to my issue, made sure I got Joel (my favorite mechanic here) to check my car, so it was a job well done by both guys. I do wish my prior Advisor, Jennifer Timmerman Flick, whom I used for years was still there, but I heard she recently re-signed, so I was bummed about that when I booked my appointment. Thank you Mini Stevens Creek for always a positive experience and good service.

Love my new 2018 MINI Countryman S! The Stevens Creek store has a nice inventory of new and lightly used certified pre-owned vehicles in different trims and colors. It doesn't at all feel like a traditional unpleasant chore you used to dread when you were going to buy a car. You work with nice, friendly and professional sales folks that help you choose the car that you like and make sure that you're a happy buyer. No pressure, no haggling, no trips to the manager for the "best price" or dramatic promises of a one time offer if you don't walk off the lot. The same reasonable price on the website and on the paperwork. Free Carfax report on used cars, demos and loaners. I personally had a wonderful experience and got my dream toy! My special thanks and shout out to wonderful "Motoring Advisor" Solmaz "Soli" Asli and sales associate Raana Sojdeh!

The Sales Staff and General Manager made this one of the best buying experiences we've ever had. They were professional, pleasant, and truly committed to making this a "fun" and stress-free event. I look forward to buying our 2nd MINI from them soon!!

My 2017 Clubman needed both a tow plus a special dealer service procedure to replace badly damaged tires. I had the car towed to MINI of Stevens Creek (no charge--love MINI roadside assistance!), where my advisor Oscar really took care of me. He coordinated separate arrivals of the car and parts, then squeezed me in at the end of the day. The car washers had already left so he even washed my car himself! Talk about going above and beyond. Fantastic experience all around. Thank you Oscar and MINI of Stevens Creek for your excellent service.

Although I know ask them refund unuse extended care is difficult never imagined they can asked customer leave and throwing documents on the table rudely! Also they are used to call police come let you leave! Just because you already own a mini and one person will not have more mini in his wholelife. So they can treat you in bad attitude. The sales manager just like a rogue if he can’t get any benefit from you！ what’s is true we will not have a mini cooper again they really get extra money they want but they lost basic human nature we wish them use the money they get happy. They are losers! I just hope everyone who want go here buy any car just don’t buy any extra programs not only for waste money also for their Sick attitude！I took a video how their finances manager’s treat us but I don’t want to make trouble for him because this is his job. I wish he is happy with his job. And don’t treat your customer like today again although you can’t get any money from them.

My service advisor, Hector, was very knowledgable and helpful through the whole process and provided amazing customer service. Thank you again, Hector! I really appreciate your professional assistance.

Excellent Service... Good Peopke

The service person was friendly and kept me updated as worked was performed.

The overall process took well over five hours to complete the purchase. There is only one finance person; I was told that is the way it is M-F. This led to an extended time waiting and was a late, late night. I thought about leaving and not buying the car at all. That part needs to be fixed so the customer doesn’t have to sit for hours.

Soli was great! Professional. Nice. Went out of her way.

Great experience. Had financing already thru my capital one so it made the process a lot easier. Very good people there. Helped in the whole process through and through

They were great. Explained the work to be done, accommodated my schedule, shuttled me home and back, no hidden or surprise charges and finished the work when expected. Staff was courteous and professional at every step.

I had my Mini detailed here and it was filled with white dog hair. They did an AMAZING job! No more dog hair, yipppeeee! Hector was very helpful in every way and gives excellent customer service. I highly recommend him and Mini of Stevens Creek.

I had an appointment yesterday at 9:20am for service and I was not attended to until close to 10:00am. I even had to ask some attendant what is happening to my car. Then when the attendant saw someone looking into my car, she said someone is looking at your car now and it will take another 3 minutes and someone will call you. So I waited again and it took another 15 minutes before my name was called. Just not acceptable. Another issue that I was not so happy about is that they shuttle me back to my home which is nice but when the car was ready to be picked up, they won’t shuttle me back! Wow, why didn’t they tell me earlier that they can’t provide shuttle to bring me back? Now I have to find my own way to pickup my car! Then I told them how about using Uber which cost only $17.48 and can they cover that at least. The answer is “no”. Well, ok. Since that is how they take of their customer, I will not go back!

Great service in every way...clear, speedy, shutteled me to Barns and Noble near by when dropping a customer off at her house, so kind to my little dog. I enjoy going there, even at my advanced age! 😎

I would give 0 stars if it was possible. Avoid doing business with MINI of Stevens Creek at all costs. My experience with buying a car from MINI of Stevens Creek was a trifecta of utter incompetence, horrible service, and highly questionable business practices. During the purchase, the salesman tried to sell me unneccesary additional warranties and insurance, which is annoying, but to be expected I suppose. However, after I declined right away, the salesman proceeded to launch into a 30 minute sales pitch, while holding the purchase agreement hostage. No amount of "I'm not interested" made a difference, and what should have been a straightforward transaction turned into a torturous experience. Additionally, the car was missing features that it was advertised with (related to the car's multimedia system). This is plain and simple false advertising, and a criminal offense. They did an inspection and attempted fix the multimedia system in their service department, but were not able to accomplish anything. After taking the car to a third-party service station, the issue was fixed, showing the incompetence of MINI of Stevens Creek. But their incompetence did not end there. As expected from any car dealership, the sale included handling of the registration with the DMV. After not receiving the registration and stickers for several months, I inquired about the delay at MINI of Stevens Creek, but the only response I received from the completely apathetic customer service was that these delays are common, that I should wait, and that they'll be in touch. Nothing happened for *six months*. I ended up doing everything myself and got my tags and registration within days. It turned out that MINI of Stevens Creek simply *did not do anything*. Despite this being an extremely basic and fundamental aspect of any car sale, and it was explicitly agreed upon when I bought the car. To reiterate: I strongly advise anyone reading this to avoid doing any kind of business with MINI of Stevens Creek at all possible costs. Whether it is for sales or service. Take your money elsewhere.

My service advisor Steven is a great guy and I like him a lot, even though this was the first time that we met. He left a huge expression on me. He is very nice, knowledgeable and respectful to his costumers despite of him being very young. He seems very mature and responsible for his age. I carefully choose the advisor that I'm going to deal or work with and I know I have made an excellent choice. I think I will go to this dealership for service as long as I have my car. I'm very satisfy with this dealership and will recommend it to all my friends and every one else. They're honest, do a great service on your car in a timely manner with the comparable prices. I couldn't be any happier.

My service advisor Steven is a great guy and I like him a lot even though this the first time we met. He left big a huge expression with me. He very nice, knowledgeable and respectful to his costumers even though he is very young. He seems very mature for his age and responsible that blew me away. I carefully choose the advisor that I'm going to deal or work with and I have made an excellent choice.

I took my Clubman in for multiple things and had a great experience. Doug, in Customer Service, went above and beyond. It’s a great place to take your Mini!

Work was performed well, when I picked up car, the work preformed was not reviewed.

It was easy and simple to get an appt. for oil change. The customer service was superb and courtesy like washed my car and charged the battery when it’s all done. Definitely I strong recommended it’s service!

Everything went great. Just one small thing. On the drive home I noticed the circular light light in the middle of the dashboard wasn’t working. I called back but they couldn’t help me over the phone. But they did try. Made appointment to come back. With enough fiddling I got it working again. I just think they should have noticed it before turning the car over to me. Other than that everything went smooth.

I have a really good care when I purchased my mini

Awesome service, I can always count on quick updates and fast service.

Service is abysmal and guilty of severe price gouging along with specifying unneeded repairs. I brought my 2013 Mini Clubman S on 01/04/19 for front brake service since the brake telltale illuminated. Here's my horrible experience; - They ONLY replaced my front brake pads WITHOUT resurfacing the rotors. This should be done to prevent premature brake pad repair. - They "flushed" my coolant BUT stated I had an oil filter housing gasket coolant leak which would cost me $1800 to fix!! - After consulting several independent mechanics, the estimate for this work ranged from $600 to $800. I did not bring my car to these mechanics (yet). - I brought my car to another mechanic where both of us could NOT find any evidence of a leak. The car was also placed on a lift to inspect the underside. - Why would the dealership flush the coolant with the knowledge that a coolant leak existed? Sounds like they would have another chance to gouge me again, had I fallen for this devious attempt. Customers should be aware that Mini Of Stevens Creek will prey on unknowing customers that do not have the technical knowledge to question their practices. I can no longer trust them with my vehicle since they are disreputable and fraudulent. Caveat Emptor.

Service is good, although slow. It would be a better review, but I barely got my car home because the new tires I got deflated on me, and the service manager that helped me was out of office and no one has called me back.

Car was exactly as advertised. Brandon was great to work with, A+ service.

What a great dealership! Very helpful sales people. Actually enjoyed the gentleman in the financial department. Great area to wait for services.

Very good experience with soli

WiFi and fancy coffee machine, I actually look forward to my service visit each time!

I had a very serious problem with my 2017 Mini Cooper and left several phone and text messages with the Service Manager and with Jennifer Flick but never received a text or call back after I left the dealer in Santa Clara.. Disappointed and upset because Jennifer has never left me down before. I spoke with my insurance agent who recommended a different course of action and I wanted to discuss it with both of them but never received a courtesy call back.

First service. Efficient check in process, got in and out in good time!

Love Mini of Stevens Creek and their customer service people are great. Nice little lounge for waiting.

Jennifer made purchasing our used car super easy. When we found the car on AutNation, it was actually not yet available as it needed to go through service to make any necessary repairs. She kept us updated on the status, and was very accommodating in scheduling an appointment for us to test drive the car. The purchasing process was surprisingly easy, as there is no negotiation, so we just had to decide on whether or not we wanted the car at that price. The quality of our car was also super great. We took it to our local mechanic after purchasing and they said the car was in perfect condition.

The oil chance service was fine. However, one of the headlamp chrome trim pieces was delaminated. This was obvious to the tech changing the oil. It was not addressed during the service. I called to ask why this had not been addressed and was informed the even if the tech notices warranty defects on trim he/she does not address them of inform the customer. Thus resolution of a simple issue requiring a five minute fix now requires the customer to spend an hour and a have driving back and forth to the dealer. I have a number of Porsche’s and have never encountered this type of blind ignorance for the sale of saving the company a 5 minute repair. This policy is shameful and is disrespectful to the customer. Kevin

I made a last minute appointment for a service on my tires. I had to wait for a dry day so I wasn't nervous driving in my car. Got me in last minute, and with no delay! Quick in and out, and did everything I asked for, and even got me a car wash which I wasn't anticipating with my quick visit. Thank you MINI of Stevens Creek.

Service was great. I was reluctant to go here because when I did bring my car in a few years ago, I didn't feel the the service was good. This visit was the opposite. Everyone was very nice and helpful. The service was wonderful. Thank you!

Service. Comfortable waiting room. Knowledgeable Service Agents. Awesome espresso machine. Extremely clean.

Great service and quick responses~~~

I've been taking both of my MINI's to MINI of Stevens Creek over the years for service and repairs on a regular basis. Was getting great service every time. Service advisers were always very courteous, accommodating and professional. No complaints whatsoever. All that great experience got completely ruined when I ended up dealing with their sales department. The ordeal started when, after getting a quote for fixing my broken down MINI Countryman 2012, I asked if they are willing to buy a car from me instead. They quickly got back to me with a quote of $3000 which I considered fair and decided to go ahead with the deal. A saleswoman Solmaz got in touch with me to schedule an appointment giving me an impression that after signing the paperwork I'll pick up the check the same day. When I came, the first thing that struck me was her complete incompetence. For example on a standard DMV form she asked me to sign in places where I knew I didn't need to sign (like power of attorney section), but she insisted, so I just went along just to get done with it. Then she asked me to have some coffee while they are finalizing the paperwork. After an hour of waiting watching them staring into their computers with a blank face I became a bit impatient. When asked why it takes so long she started saying something about some new process they just started following this same day (what a luck!), and what used to take days now takes just an hour, but it has been an hour already and nothing has happened! When I asked if they can mail me the check, they said "No problem!". So I left. But some uneasy feeling inside me prompted me to come back that day after a couple hours just to make sure. When I came they said that the car is not registered. The truth is that I did pay for the registration in due course but didn't submit the smog check yet to the DMV since my car was broken down and wasn't drivable at all. I would assume such place as a dealership would be resourceful enough to help me solve such a minor issue. Instead when asked if they can help me with this I was told "we dont know" meaning "we don't care". To say the least this unhelpful attitude was a bit upsetting. After quite a bit of back and forth, and getting slightly irritated by their pushback, I asked them if they can perform the smogcheck at the dealership. Turns out they can! So why didn't they offer that to me in the first place, but only after wasting a good deal of my time until I suggested that myself?!!! The smog check was scheduled for Monday next week and as soon as it was done I ran to the DMV to get the registration and the tabs (even though I am pretty sure it was not really necessary since they were going to reregister the car in their name anyway). When I came back with the registration hoping that this all they need now in order to cut me a check, the same scene repeated itself: them staring at their computers and me waiting in the waiting area. After another hour of waiting and getting the same "new process" excuse that didn't make sense any more, I had to leave relying on their earlier promise that mailing me the check would be "no problem". When I called Solmaz the next day she told me that actually the amount I'll be getting will be lower because of something owed to the DMV. I knew I didn't owe anything, this made no sense. I asked Solmaz to send me the print out from the DMV or whatever they have that shows the amount owed. She said "of course" but that never happened. When I asked what else is outstanding I was told that I have to come back to sign something in person. This would have been the 4th time and by then it was already a week since we started the process. There was no way I could come back this time around because I had to go on a planned trip, so I said I will finalize it when I am back in a week form now and was told OK. On coming back from my trip I texted Solmaz when can we meet again to finalize the deal and got the text back "the value for your car is $500". What?!!!! When I asked to explain why such a change I was told that it's been more than 7 days from the original quote, so the original quote is no longer valid and this is a new one. First of all nobody ever told me that the quote may expire. And second, what changed? The car was just sitting their at their parking lot, it can't possibly drop $2500 in value in a week just by sitting there. I knew this whole thing didn't smell right from the beginning, with all that run around I was given and all the time I wasted waiting, and now my worst suspicions started to materialize. This whole scheme started looking to me nothing short of a scam. I called general manager Rob Stuban. I left 3 messages for him, he never called me back that day. The next day I called several times until someone finally connected me to him. He said he will look into it and for a moment I started to feel better...until he called back. What I could gather from his incoherent explanation there was a "misunderstanding". Turns out, considering the cost of the repairs, they can't pay me $3000, $500 is all they can do. Why the hell then they didn't bring it up earlier, once they realized they made a mistake? I would be disappointed but I would not have wasted all that time, I would have just taken the car and deal with it in a different way. Instead they chose to purposely drag it out beyond the "magic" 7 days taking me though hell of waiting, leaving, coming back and getting all kinds of bogus explanations, with the only purpose of getting a "legitimate" reason to revise their quote. Needless to say, once I realized what their scheme was, my conversation with Rob didn't proceed on the friendliest terms, and eventually he hung up on me. Over the next couple days I was figuring out the logistics of how to get my car out of there. Solmaz had both the car keys (she asked me to bring the keys when we started) and I asked her how do I get the keys back. Her response was that because I wasn't very nice to her General Manager who is an "awesome" man, she's not talking to me any more. Uh? I said I'll be there tomorrow at 10:00 AM and if I have any problem recovering the keys I'll call the cops. I left a voice mail with the same message on the General Manager's phone. Neither of them responded. The next morning, ready for the confrontation and dreading to be given run around the dealership in search for the keys, I called the service department ahead of time asking for their help with locating them. Luckily I ended up talking to Trent, one of the service advisers who was actually the one taking the first look at the car when it was towed in. Trent came through for me - he went to the General Manager's office, got the keys and made sure they'll be ready for me the at the Cashier desk when I come, sparing me the pain of dealing with these scambags. Kudos to their Service department again! This bizarre, maddening, shocking experience is the worst I ever had at any of the dealerships, even at the ones when you don't expect much courtesy. They are total idiots, they didn't get anything out of this, just lost a loyal customer and hopefully a few more who is reading this.

Made an appointment for 10:20am for an oil change. Got there early, was told my tech called in sick but that someone would be right with me, An hour later I asked what was going on and they acted shocked no one had gotten to me yet. 30 more minutes and finally a manager came to apologize and got my service request entered and about an hour later they said that it was done. Another hour + was added at the end to replace a worn out engine mount. What I expected to take less than an hour for the oil change took over 2 1/2 hours and the whole process took 4 hours. If they can't handle the appointments they make they should call or text to reschedule. They killed my Saturday ☹️

Nearly every time I take my mini there for service, it comes out with something wrong. Once they hadn't tightened an engine mount, another time a hose wasn't clamped tight. There was a nail in my tire, which I can't say for sure that they did it, but I found it a few hours after picking up my car. The people are nice, though

Great service. Friendly people. Nice place to get your Mini service done.

Maritza was our salesperson for a recent purchase of a used 2015 F55 MCS. She was very attentive and did a great job in communicating with me over a 30 plus day period. Whether it was via email or text message she did a great job in helping the transaction move forward even almost to the point that I was completely backed out to not make the purchase. Certainly a great experience with her although th document process can be a bit more efficient.

Steven Quinn was the service advisor and was fantastic. He explained the issues and took care of everything while keeping me updated of progress. Great job.

I've bought both a new and used car here, and all my service/maintenance has been done here. Never a single complaint.

The manager, Kam, is unbelievably rude and unprofessional. I am currently working on getting a replacement car with the MINI corporate because the one I bought was indicated defective. I visited this MINI because they had a car in their inventory that was a possible candidate as my replacement car. After I saw the car in person, the salesman took me to the manager. I was confused why I had to talk to the manager because I was working on this issue with my dealer and I was just there to see the car, but I greeted him when the salesman introduced him. Stevens Creek dealer knew my dealership and I are interested in the vehicle in their inventory. As soon as Kam knew I was the one who is working with another dealership to find a replacement car, he gave me a hostile attitude and said, “so you are not buying a car from me. Then why are you wasting my time and my salesman’s time?” Then, he forced me to leave just because I was not buying a car from them. I swear I did not say anything to him except a greeting, my name and I was with a different dealer. I understand that I am not making them a direct profit, but he had no reason to be this aggressive. I don’t think he ever had to face the consequences of his action because he didn’t even hesitate to say that if I am not making him any money, then I got to leave. He refused to give his full name nor his business card, so I don’t even know if this is his real name. He is not doing any favor to the dealership, customers nor MINI. Kam needs to learn how to act professionally and most of all, act like an adult, not an angry teenager who is going through puberty. Unfortunately, this is not the first time I was mistreated in this dealership. In 2013, I wanted to buy a Mini and I came to this dealership. However, they refused to show me any cars just because I was 19 years old. After experiencing this, I left the dealer and bought a car from another brand on the same day. This dealership does not represent MINI, it’s something of their own. From what I experienced from this dealership, they only care about your money. They think they are entitled to treat you like shiit if you are not giving them money. Also, they will judge you based on your looks. Please don’t be go here. Shady dealership. Stay away. I had three of my friends and coworkers who were going to buy a Mini and considering this dealership. I turned them away because I don’t want them to be mistreated for no reason. I will keep doing so. I am so glad that I didn’t buy from this dealership. They don’t deserve my money.

I always received an outstanding service at MiNi Cooper on Steven Creek location. Thank you

Every time I come to Mini of Stevens Creek, Jennifer is helpful, knowledgeable and very accommodating. I enjoy my visits here.

Jennifer my advisor, helping me a lot for my two mini’s. Good customer service , always professional 👍🏼

Excellent service and communication, I truly appreciate all that you do!!

Fast and easy

My car is running great ! Good service department.

If you enjoy waiting 45 minutes to be checked in by your service rep every time you take your car in, this is the place to go! Your warranty will mysteriously not be applicable to any repair they do, and you can be sure they'll charge you at least three times as much what it would cost elsewhere. Great for people with unlimited time and money to burn!

Jennifer Timmerman has been helping me out for the last 8 or so years. I got my service done on time, and my car was washed. The price is a little on the high side, but I expect that from a dealership. My car is low mileage, and I like to keep it maintained.

Great sales and service! Recent regular service was done in a timely manner.

Only been there once for a recall service. From making the appointment to completion of service, everything was easy and the service department was professional.

Excelente service, very quick and kind service from Jennifer!

Great service. Always customer focused. !!

My experience was well organized, professional and thorough; having just relocated here from NY, I trusted this dealer with a long overdue ‘tune-up’ for my ‘08 Clubman

I went in for a recall. It's the nearest Mini dealer to me. I don't usually go here because it's far from home, but I also forgot another reason why I don't go here; wait times are bad. When you arrive they take your key and then tell them to go inside and wait for a service rep to come talk to you. Granted I was early for my appointment, but I waited for at least 20 minutes for someone to come talk to me. He went over what was going to be done to my car (the recall item replacement and he told me they would do a multi-point inspection). He said it should take about an hour or so. I also thought he said that he would be right back with the paperwork, but that never happened and I didn't have a copy of what work would be done. I signed the paperwork, but never got a copy until I checked out. Since he said an hour or so, I decided to wait. I waited for 105 minutes and decided to go ask him how much longer it would be. He said my car was being washed and should be ready shortly. I went back to the waiting room and another 30+ minutes passed and finally he came and told me it was ready (and about some issues and did I want a quote) and to checkout with the cashier (it was free, but protocol I guess). Then they couldn't find the key. So another 10-15 minutes elapsed and they finally found the key and I left. I wished he had overestimated the time it would take rather than lo-ball the wait time, I wouldn't have waited there. Taking longer than what he said leaves a bad taste, whereas taking a shorter time than what was told leaves you in a much happier frame of mind. This scenario happened to me before (the wait time, not losing my key), plus he didn't seem too sympathetic to my having to wait longer than expected, no apologies. In fact he seemed rather smug. Also, the invoice stated that "Customer requested to have Multi Point Inspection performed this visit" I did not. I don't even know what it is. HE TOLD ME that they would do this multi point inspection, not my request. The car wash was nice though.

I had a good experience. Everything went well.

Good place to shop for a new or used car a lot of selections need a mini go see Johnny Guo he is a very good salesman

Great experience from start to finish. Timely, efficient, and very courteous. Would recommend this dealer to anyone interested in purchase of a new or pre-owned mini cooper.

I always have an awesome experience with the service department of Mini of Stevens Creek. It's easy to schedule an appointment, and they do great work on my car. I even get presents sometimes for bringing in my car for scheduled maintenance!

my service adviser Travis was excellent updated me on the progress of my car that needed a new turbo service was done quickly and correct Thank you for a great job

Service Advisor Trend is great in resolving an engine malfunction and ac issue.

I’ve had numerous things go wrong with my Mini once it reached about 8 years old. I just moved to the San Jose area, so this was my first time at Mini of Stevens Creek. At first, I was very upset that there was something wrong with my car again (I’ve spent about $3000 on repairs in the last month). I made an appointment at this Mini dealership because I wanted to ensure I’d get quality work done, and they definitely didn’t let me down. After shelling out over $1000, my car drives like brand new! The acceleration, braking, and handling are so much better. I remembered why I had chosen to buy the Mini in the first place, and it almost made the $1k worth it. The experience while my car was in the shop was a little less than optimal. I made an appointment in the morning hoping I could just go in and drop my car off and go into work right after, but I had to wait in a waiting room for them to call me back and verify all the information that I had already given over the phone when I made the appointment. This was a little annoying. My service advisor was really nice, however, and said that they’d give me a call back when they knew anything about my car. This was not the case. I had to call to get any information myself. They had already found out what was wrong with my car and had the parts list ready, but for some reason, I was not contacted to give the go-ahead to start work on the car. This made the whole process stretch out to 2 days instead of only 1. Also, when I came in to pick up my car the following day, my service advisor was not working, and everyone else seemed clueless as to where I needed to go to pick up my car (really?). It took a couple times of asking different service advisors where to go before I found out I had to go to the Mini store cashier to pay. Overall, I’m very happy with the better performance of my car after the work was done at this dealership. My service advisor was very nice and knowledgeable, but not prompt with trying to get my car back to me as soon as possible. The other service providers seemed a little clueless in my honest opinion. Glad I got the one I did. I even got about $300 off the original quote, which I thought was awesome as well! I would recommend my friends to go here for any Mini issues as long as they didn’t need their car back right away.

I puchased an 06 Honda Element from Amanda Jewell, she was outstanding in every aspect of the buying process as was her manager, my perception was they really cared about my unique needs to make this purchase happen and went out of there way to accommodate me, my next car purcase will be from Mini of StevensCreek.

Always treated with respect and kindness. The staff are very knowledgeable and follow through is excellent.

I drove the car in because I got off work early. Asked if they could check it out. They did and agreed to fix it for me. Took about an hour.

Recently, my friend called me and asked me about the information he wanted to buy mini, but I did not strongly recommend it. Maybe it’s my expectation to much for a international brand mark Mini What I like so much . I was disappointed for their part of service . Since we rented a mini for more than a year, we have not received a license plate for the car. After rental this car 6 month,We have returned to this center a few times to inform them this situation . The handling personnel always tells my husband that he has filed a new application with the DMV and will handle our case by second day also will email to tell us if there is any progress .We did not ever receive any email he promised for months. My husband return and asked the person several times. The answer is as follows. « You have my email. I have so many works to do every day that you can email me to asked . »such as incredible answer ! I don't think this is an attitude that anyone with this job should have. No matter how busy you are, this is your job and commitment. If you are a car-buying consumer, you do not get a car license plat for more one year. Than ,this kind of services you get. I believe you will be very dissatisfied and even feel angry. After our complaints were handled by another manager, we received the license plate about one week later. So I’m sorry to give 2 star at rate. (Original, just want give only 1 star ,add 1 star for this manager&thank you )

Excellent service. The work was completed on time and it was very comfortable waiting for my car.

Mini’s service is sub par, at best. I’ve had a few incidents with them where they’ve proved to be shady. Once wanting to charge an extra $75 to install an air filter. When I told them to leave the part in my car and I’d install it myself, they ended up installing it “at no charge”. Today, I drove 40 mins to arrive at the dealership and be told that the service quote (I had confirmed the price TWICE) was incorrect and the charges would be +$300. Nobody could have told me this over the phone before I drove 40 mins out of my way? Nor were they willing to honor the original quote, though the error was on their end. You have a lot to learn about customer care. I’m not impressed and will never bring my car back here.

I had a great experience. From the time I pulled in until the time I left, I was treated as if I was the only customer in the Service department. Love this place!

the customer service SUCKS... its really BAD. brought my car for service because of a tail light issue and sound from the engine. the sound got fixed but not the light. left the place to go home and next thing you know the bulb shows again on my cluster. i go back to mini of stevens creek and called LUVER my service advisor. i told him that light issue is not fixed he said im leaving in 5 mins. that if i could return it tomorrow. but i told him that im outside already. he said no more technicians available. so i told him his customer svc. skills sucks. thats when he hanged up on me. so i walked around and told him i don’t like what he did. to make long story short. its all bad. i was at the point to return a used mini cooper the day before this happened. i mean how could you employ people like this. i even returned a loaner car and no one even dare to check it. if there’s gas or dent or whatever. im just so dissapointed at this service dept. if there’s anything lower than 1 star that’s the rating i would give them. oh before all this happened i was trying to call and email LUVER for an update on my car and guess what no response. thats all so if you have to take your car to mini of stevens creek ask them not to give you LUVER as your service advisor. just saying

I just recently purchased my Mini Cooper Countryman from Stevens Creek Mini. The negotiation and sales experience was outstanding. I came in having done my homework and without price haggling I was able to get a price that I was comfortable with. I ordered my car and found it took 10 weeks to get and that was OK with me. After the car arrived I took it for a ride and that is when I feel that the quality suffered. I first negotiated my down payment at the dealership and then went into finance. Again, very little upsell, as I new what I wanted and what I was going to pay for it. The dealership was also able to get me a better loan rate on my car loan from Star One Credit Union. Only issue was that, I expected Star One to contact me, and they never did. The finance person called me a few weeks later and asked why I have not joined the union and why am I holding up the funding. I explained that I was awaiting for Star One to contact me and he "oh No, you have to set up your own account", which was never explained to me, that I was the one needing to be proactive. Next, when taking my money, the dealership was not set up to take credit card payments more then 5K, even though in sales I told them I was going to put 10K down. I actually had a promotional check from my bank and the dealership would not accept that type of checks. It was tied to my Master Card. So, I needed to scramble to make the financing work out correctly. This meant going back to the dealership two additional times to make my down payment. Not very encouraging, they need to be more flexible and work with a diverse customer base. The delivery of the vehicle was not very good either. The dealership has an Countryman ( maybe a Mini) Guru and it was a young guy that did not have a lot of answers. When things started not to work correctly, he diverted the blame. I spent an extra hour working with him to get through the delivery process. To DATE, Apple CarPlay does not work correctly in my Mini and the dealership stated I have to wait until an IOS upgrade in several months. Even though the Mini website pages states that the Countryman is fully compatible with the IPhone X. It is not. I asked about a few other items and he did not have the answer. For a Guru, he did no follow up on questions that I had asked, and I had to find the answers in the manual or online. One thing he did do, was send me a email inviting me back for a Guru orientation, even though I went through that the day of the delivery. I guess he does not remember ( make notes) of people he as already met, or who he needs to follow back up with to get answers to the customers. Would I use Mini of Stevens Creek again, the answer is yes but you need to understand they do have some new staff and the staff is not fully trained. Since this post, I took my Mini in for Service for a pulling problem on the car on Monday. Wednesday, I picked it up and today I am taking it back again. It is still not fixed. However that is another post- after the issue has been resolved.

I just moved from Rochester, NY and was delighted with the service I received at the Mini of Stevens Creek dealership. The staff there is excellent. The ambiance of the waiting area was great as well.

I just paid $300 for maintenance which expired five weeks ago. It would have been free if I had come in before that. I said why wasn’t I notified before it expired? Hector says “no we don’t do that because we don’t know how you drive...meaning you could have driven over 38000.” I said “you know the date of purchase”. He said “no, we don’t have access to that” It is 3 years after is when it is expired, yes they do have it. Sure, I should have remembered but why couldn’t they send reminders? I only went in as I got a call to come in for “free welcome back” inspection last week, I went in and was told “oh, your maintenance is overdue.” Hector was unsympathetic to my situation. Instead I was told I should now get a extend warrantay package for $1900, he was now talking like a sales person. I came home feeling completely crushed. This is my second MINI. Big MINI fan loved everyone at Stevens Creek even wrote 5 star review on yelp. Every time I had to come for a maintenance, I had to drive from Monterey, but I never minded it as everyone was friendly and I never had a bad experience. Well, no more. I won’t be going back there for maintenance. Really. How about a quick reminder before maintenance warranty expires? This would save many people from unnecessary unpleasant experience I went through.

Reasonable, fix what I’m asking for ... with a normal car wash at the end ...

Car buying made easy! Brandon was professional and a pleasure to work with

My car was in the service garage for 5 weeks needing a wiring harness. From the time it was diagnosed until the part was actually ordered from Germany was 2 weeks. I had to initiate most all communication. Calls from the service advisor or service manager typically were not returned. After finally getting the part installed, brakes were growling when I drove off the service garage. I returned the car to have this addressed. Turned out to be a simple problem, but obviously the car was not test driven after initial repairs were completed. I would have given them a 1 star rating, except I appreciate the fact they provided me a loaner car for the 5 weeks.

Just bought my third Mini and my second from MINI of Stevens Creek. It honestly could not have been an easier experience. Arta really worked hard to make all my wishes come true. He really listened to what I wanted and expected and made sure I didn't have to settle for anything less. Everyone who has ever driven a MINI knows that there is no other car on the road today that can match the experience of getting behind the wheel of these 4-wheel fun machines so I am glad that the buying experience is finally catching up. If you are looking to buy a MINI then please visit MINI of Stevens Creek. If you aren't driving a MINI then you are just plain missing out! Thanks again Arta. Both you and MINI have earned my loyalty.

The test drive and start of the paperwork went great. When it came time to sign the contract and drive home the problems began. The sales manager told us that even though we brought our own financing, we are required to apply for in house financing. After failing to fully explain why this was the case my wife and I made it clear that we were not applying for additional financing. At this point every interaction became hostile. Next the paperwork that needed to be submitted to my bank was delayed. When I asked why it was not sent the reply was "well we were super busy". Next they claim that the paperwork was sent but per my bank they have not. Lord knows when I will get my vehicle. Now I have attempted to speak to different departments for a status update. Phones are unanswered, messages go unanswered and emails go unreplied. Best of luck to any poor soul who chooses to do business with autonation or Mini of Stevens Creek.

Luver , as usual, was a very attentive service person. Our car was scheduled and complete in one day.

I've been a long time customer of Mini Stevens Creek (formerly Mini of Mountain View). Over the past 12+ years I've purchased 2 Mini's from them and have had 6 Mini's serviced with them. The service department is what's most important to me as this is where you will visit more often for service. Service/repairs have always been done perfectly and when there has been an issue they've promptly remedied the issue. On a few occasions service has gone above and beyond to meet my needs. A special shout-out to the parts team who have also been helpful!

Excellent customer service and treatment. We could not be happier

Great service. Very attentive and helpful.

Service department is quite slow to get customers with an appointment acknowledged and processed. Several people with later appointments were greeted and assisted ahead of us - despite us having been first to arrive - as the service advisor assigned to us was late. Not a very good service model. Upon arriving back at dealership the service advisor was on a phone call and just pointed us to cashier to pay - no debrief on our service or the diagnostic we requested/paid for, which was disappointing. We purchased my sons MINI at this dealership and have done a couple of services here now, so this not an isolated experience. Service department needs more training to improve customer experience.

Sales: I was able to find a great deal on a slightly used Mini that was equipped just as I wanted. Marco was super helpful, answering questions via email between visits. Have not dealt with service yet.

Good all around. Treated well by all employees that I came in contact with.

Fast and easy! Gr8 customer service! Patricia was awesome!

After spending $900 car yesterday going back to the dealer today with same problem. Service advisor was great, but they didn't fix problem. Not Happy

Larry was great to work with & was very helpful & accomdating to our needs

Larry Lyons, is the BEST sales person that i?ve Ever dealt with. He treated me extremely well, listened, was patient and helped me get the perfect Mini Cooper 2-door Hardtop and gave me a great deal.I left feeling thoroughly satisfied and impressed w/Larry Lyons. He is a true professional and will only work w/him in the future. Lisa B.

I was pleasantly surprised of what professional staff was there to assist. Always willing to listen and provide a solid level of service. I will continue to be a loyal customer. Chris Livermore, Ca.

Bad service

I love to drive my MINI Cooper S!! Jeff or sales representative and financing were kind, helpful without a lot of pressure that I have received at most car dealerships. The price on the website was the price I purchased. I highly recommend MINI of Stevens Creek!

Car needed a normal service. Dealer found a broken part that needed replacement but didnt have the spare available, Need to return which is good as the car Status still says it needs a service and break fluid check. Thought these would be reset ready for the next service interval.

Our Service writers, Trent and Jennifer are, by far the most professional, helpful and dedicated that we have ever experienced in the business. Their drive to take care of us is superb and something that should be seen as a model for others.

My service technician Shana was very knowledgeable, professional and nice. Repairs were done relatively quickly (there was a long list!) and they discovered two issues still covered by the factory warranty. One of those was teplacement of the battery, which they did with no problem. I have read of other Mini dealerships where they have refused to cover battery replacement. Overall a very efficient and well-run iperation.

Jennifer Flick in the service department is awesome. She takes the time to explain repairs/service. She's honest and very knowledgeable. I've had good interactions with the mechanics as well. They are always willing to go over the repairs and explain what was wrong and how they fixed it.

Car wash did not work, which is obviously a minus and for sure when you pay high dollars to have good service!

Wonderful people, Great Service and Awesome facility. What more could you ask for?

Make sure you checked every single item before you paid!!! I took my car for oil change, air filter and cabin filter change. There are Add-On and item which I am not aware of. No one mentioned anything about these before I left the key to them. I should have sensed something was not right when they did not give me a written estimate when I dropped off my car. But just don't expect a dealership would do something like this?

Trent has been great looking after my car. I got a shuttle service to & from Santana Row, where i had lunch with my grandson & visited some of their lovely stores. Francisco & Mathew were great driving us.....Thank you again

Very pleasant experience. Would highly recommend this dealership.

Explained why I was having the issues I had instead of just restarting the car.

The customer service staff is always great and extremely helpful with whatever questions or concerns I may have. Plus my car was returned to me after its service looking like it was brand new... thanks guys I really appreciate it!!

Great services and friendly service advisor! Especially Jennifer! she is wonderful and helpful! Just have my car service done on Monday and came back with a happy nice clean Mini! love it!

From the very beginning of our visit (8/20/17) when first meeting Marco and his huge big smile and welcome, to sitting with Gifford in finance, our experience in purchasing our new car was absolutely incredible!!! What would be "frosting on the cake" is to have a MINI dealership in Monterey (managed by Marco). Thank you! If there was a way to add more stars, I would. Thank you all.

Great experience! Though it was a long process, we felt well taken care of, and everything was explained to us. We asked to test drive a couple cars, and the salesman was very accommodating. I'd buy my next Mini from Stevens Creek.

very nice customer service they listen to what i am saying what wrong with my car and fix it, love this place

Great service! Lovely people. Amazing place. I love it!

Good inventory. Easy process to make a deal. Great communication from sales consultant Scot.

Overall I'd say excellent. I arrived at 7:55am and was met by someone who ticked my name off, asked me to wait in the waiting room until the assigned service agent arrived. Soon after 8:00am I was called in and Jennifer went over the different items they'd be looking out for. I had decided to wait while the service was performed. Waiting facilities were good with free coffee and WiFi and sockets for laptops. Around 10:15am I was called back and the results of the inspection and service were explained to me clearly and in each case a recommendation made which I could either accept or consider for later. Finally showed to my car personally and left with on overall impression of importance of the customer by Jennifer.

They made it easy for us to get a wonderful car. Every feature we asked for was included in the car they showed us. We took the test drive and took it home.

Thank you Patricia Hernandez for you awesome customer service. She was patient and answered all my question. Everyone in the service center was friendly and professional.

Best customer service ever!!!!

I appreciate being able to go back to work while my car was serviced - the shuttle/Uber service is great!

Great service. Fair approach to pricing (both new car and tradein). I would purchase another vehicle from Mini of Stevens Creek. Aside from the dealership, I purchased a '17 countryman S AWD and it is an awesome car I have to say. Very practical and sporty. Nice driving experience.

Great dealership!!!! I would recommend anyone that is looking for a new Mini cooper great customer service go visit this mini dealership!!!

Very friendly customer service and a proper timely repairing service was provided too! Thank you!

We bought our Mini Cooper S from Stevens Creek Mini last year & we were very impressed with the smooth buying experience. I have taken our car for its first service few days ago & the service experience was even more impressive ! Awesome Service, Staff, Check-in, Lounge & timely completion. I would definitely recommend to all my friends 👍

Buying my 2017 MINI Cooper S 2-door at Stevens Creek was a pleasure. Larry was very informative and professional, yet easygoing and with a good sense of humor. I had been helped by Larry the first time I came to look at MINI's back in January, but it took until June for me to decide exactly what I wanted. There was never any sales pressure exerted. And after the purchase, Larry took 20 minutes to show me all the features of the car, which was appreciated. Working through the financing agreements took a bit longer than I think it should have. It would be good if AutoNation could streamline their process, so the buyer can get on his way in a timely manner.

Had an AWESOME experience and now I have my 1st Mini and just loving it!! It was a great way to spend part of the 4th of July!!🎉🎉🎉

Highly professional and very confident and knowledgeable. I appreciate the fact that they kept me informed at all times about what was going on with the car (I got a loaner car while my car stayed at the shop). I can also say that they went above and beyond with how professionally they were handling all my questions and requests and after all how they took care of my car. I specifically want to thank Trent, since I was communicating with him all the time my car was in the shop, but I can guess that I should also thank to all others in MINI Stevens Creek. Also, what I like about this service center is that they usually answer your phone call very quickly. I have experience with service centers in Virginia, and other part of California, and it is not always the case. This place is the best MINI service center that I visited so far.

I've consistently had a good experience with MINI of Stevens Creek.

What great service! We will be sure to use their service department again.

Traded in an older car & bought a new mini clubman. But they worked with me thru 3 different iterations of financing and 2 different car choices. Just so patient and low pressure. Can't praise them enough.

More than awesome! This is how all car dealers and service must be.

Had squeaky mirrors and breaks. Mini had to order new mirrors and "adjusted" breaks. Breaks Still squeaky so the replaced pads. They still squeak like an old car. A lot of hassle for not quite resolved problem. Mirrors appear to be fine now.

Pleasant to work with and will recommend to others.

Everyone was so awesome!!! I have to say I was not looking forward to going out and finding a new car.... but I had to. I got to mini and right away I felt comfortable when I met Scott!!! He was awesome!!! He Made my husband and I laugh and gave no pressure on the sale! We left that day with a mini and I am in looooove!!! Thank you for everything :)

I bought a pre-owned MINI Countryman here yesterday and I have to tell you it was the best car buying experience I have ever had. There was no pressure from the saleman Marco - I'm serious, no pressure! He was polite & courteous & helpful throughout the entire process. They offer "no haggling" pricing which means the price shown is the price you pay, and that's such a relief. Their prices were good, too- we checked Carfax to compare the price with those around the country. They were right on par. The finance manager Gifford was also very friendly & helpful. All in all a great experience (and a great car!!).

I worked with Larry for my mini experience. He has been great, honest, and not pushy when it came to figuring out what I wanted and needed. He was able to give me my options clearly and help me find he best Mini for me. I came back for three test drives because I wanted to be sure and not once did Larry seem frustrated by my constant questions and requests to drive. He was even helping out other clients when I arrived and still managed to take care of me. I ended up going with the Convertible Mini Cooper. The manager, Amos, wa a great and very kind and caring. Isaiah also helped me when Larry was busy and took me on yet another test drive. He's great as well and always had a smile on his face. :) When going in to sign all the documents with the finance team, they were great and not pushy with up selling additional services but informed me of my options. My only regret is not giving them a hug before I drove off the lot for helping me get my fun car that I've been wanting. I love my mini and am having so much fun.

Marco was a brilliant sales partner and went way beyond the call of duty for us to create an amazing experience for our daughter.

Above and Beyond! I continue to be impressed by how this service center is run. I have a 2015 Countryman Cooper S AWD and it is always well taken care of when I leave it here. They are on time, friendly, knowledgeable and efficient. I love that I get a loaner car if I cannot wait for the services to be finished. And they wash and vacuum it too. Jennifer has been my service rep since I had my 2003 Cooper S and she has been amazing and always goes that extra mile. I wouldn't take my car anywhere else!

It was nice and fast service. It's always good that I can drop off early and pick up my car late after work.

A shout out to Trent Devlantis and the service team at Mini of Steven's Creek for dedicated support through a tough repair on my 2006 Cooper. It took a few tries, but they figured out the issues that were plaguing the car and fixed it. Many thanks!

The staff is fun, friendly and cool. Everything is explained in detail and service was provided on timely manner.

I love coming here. As much as I dread having to take my car in for any service, I know that whether I am waiting for the service to be complete or getting a loaner vehicle, my time is not wasted and the repairs will be done effectively and efficiently. And the staff there are always fun and friendly. It really is a car dealership for me.

The person's that helped me were awesome. I couldn't have had such a better experience. If I had to buy another car I would buy from you guys again.

Made an appointment ahead of time with the intention of buying a car the same day. Fastest car purchase experience from negotiation up to bringing the car home. Very courteous staffs.

Larry was an excellent salesman. Very helpful, professional, straight to the point, and had excellent knowledge of the cars. Pretty good manual driving skills too! Would recommend to anyone who wants to purchase a mini.

So my experience started out not so great, with a sales specialist who is no longer with their team. Which turned out to be a spectacular thing because I was handed off to Mariah who is absolutely wonderful. Actually every other member of the team was spectacular. They went out of their way to make me feel super comfortable. Mariah reached out regularly with updates and always responded promptly when I had questions throughout the process. She even helped get me to the airport to drop off a rental car I had so I didn't have to uber back after picking up my new car. Mariah is doing double duty supporting finance as well, so when I arrived she was helping another customer. She set me up with Marco who was an absolute pleasure to give me a detailed tour of my car and help me configure the settings to my liking. What an awesome dude. In this business there are some things you can't control, like drop in customers and hour long credit applications, but these two did their absolute best to make it super pleasant and fun. I was even offered an appointment to come back and get a more detailed tour to answer any questions that come up in the first weeks of ownership. An experience super similar to Apple. No pressure but lots of resources available to you if you want them. Some things to keep in mind though: - There is new customer parking by the service center but some of it is reserved for test drive cars. Keep an eye out for tiny cones. - The standard warranty for Mini has changed and doesn't cover nearly as much, so give the extended warranty options a real listen - You can put part of your down payment on a credit card, so pay that bill before you go to sign the paperwork if you want to get some extra points

Came in to buy our teenager a car. Received excellent service from the moment we walked in and from Isiah our sales person. The finance guy was great to. They had little perks like free water, coffee, granola bars and popcorn. Just all around really pleased with the car buying experience!

Great personal service. Hector was a good guy. I didn't even know they had free loaners and 3 years free service

Larry was great at helping me to find my new car and Henry in the finance department was awesome - completing all the paperwork so quickly

Overall we had a great experience buying our Countryman.

Excellent experience with MINI of Stevens Creek. Robert Roberts was very sweet, informative, and not at all pushy as some car salesmen can tend to be. This was the first time I actually created a car from scratch and it ended up being far less painful than I thought it would be. In the end, I got the exact car I wanted and I absolutely love driving it.

I and my parents purchased MINIs from MINI of Stevens Creek. We worked with Marco, Isaiah, and Henry and we are happy to say that all three of them were knowledgeable and made the car-buying process so easy. Customer service was top notch, and we overall had a pleasant and wonderful experience at MINI of Stevens Creek.

Marco was friendly and helpful, with no pressure at all. A wonderfully atypical car dealership experience.

Traded in a 2007 Mini Cooper Convertible for the 2012 version of the same and the exchange couldn't have been smoother. Great dealership to work wth.

It's my first time at this place and they have an awesome customer service great friendly staff. Vip lounge.

Shana was my service advisor and she was great -- knowledgeable, friendly and super responsive (she provided me an update via email before I got there for pickup)... they had me out of the door that evening, as promised. The price was high but I appreciate knowing their work is warrantied and the price was quoted to me far in advance -- no surprises. Upon pickup, Shana walked me through the many details and sent me on my way before the estimated completion time ... mini was repaired, washed and driving like a proper little beast! :) thanks!

I leased a mini cooper from this dealership and everyone was professional and very welcoming.

Ken Ohran made the buying process smooth and easy, a surprisingly pleasant experience!

Excellent buying experience. David and Aaron were able to shape a very interesting offer that I could finally not refuse. The car (Mini Hardtop 2dr JCW) is just a fun car. I can only recommend this dealership. Thanks guys.

I bought a 2016 Mini Cooper-Clubman and Larry Lyons did everything he could to make sure I was able to walk out of the dealership at the monthly payment I requested. He was very genuine and I appreciated his service. I LOVE my Mini!!!

Bought a 2015 Ford Escape. Recommend anyone going here. Great prices. No haggling. Clean facility and wonderful customer service

Robert was a easy going and kind salesman. Being there as a female without a male counterpart, he did not make me feel pressured into buying anything nor did he make me feel like I was getting a do or die sales pitch that I had no way out of it. I left the dealership completely satisfied and with exactly the MINI I wanted. Excellent service.

I bought a pre-owned Mini Cooper coupe from MINI of Stevens Creek. Selection was great, and the staff was super helpful from the moment I walked in the door. I worked with Yaopeng Wang. Super guy! On the day I picked the car up, I was helped by Ken, I believe., Another super guy!

Good experience, easy choice when you have such a helper like Amos Tony and Mariah. Friendly atmospheres, informative guidance, no pressure, willingness to help, complete understanding of your needs. Appreciate good attitude and customer oriented approach! Love my new car more and more.

Tony helped me with wonderful service and answered all my questions! Thank you so much, MINI @ Stevens Creek!

A fine buying experience. No pressure. We really like the car so far.

Our salesmen Kaicheng Li at Mini Stevens Creek was amazing. He understood everything we were looking for, made appropriate suggestions, helped us figure everything out we needed and gave us a great deal compared to other Mini dealers in the Bay Area !!

I came in to have a problem addressed that I thought was taken care of months ago -- the rain sensor not working. Then the rain started, and I found that it was not working. This time, the repair is complete, fortunately. The only negative about this particular visit was the lack of communication. I had trouble getting through to the service advisor when I tried to call, my messages were not returned, and when the car was finally ready, the SA was not working that day. The communication here used to be a LOT better. I'd get regular updates and questions about how to proceed. Not so any more. They either need more SA's or better training in communicating with customers.

After test driving about 20 cars and going to 30 different dealerships in the Santa Cruz and Santa Clara areas, and having one insulting and frustrating experience after the other, I went to MINI of of Stevens Creek. I was not hopeful that the experience would be any different. I was completely wrong. I met with Kai and test drove the car, I ended up purchasing. He was polite, respectful and friendly! He offered us a fair price and wonderful to work with. The entire process was simple and straightforward! I would recommend Kai and MINI of Stevens Creek to every woman tired of sexist insults and anyone wanting a great deal on their new or used car!

Overall great experience! I finally transitioned from my 10 year old mini to a new 2017 Mini and I couldn't be happier. Robert was incredibly patient throughout the process and I never felt any pressure nor did I feel rushed to make a decision. Although I loved my 2005 Mini, I couldn't be more thrilled with all the new features and the smooth and solid ride of my new Mini...every single person I have dealt with at the Stevens Creek dealership was thoughtful and very helpful, particularly Robert Roberts (as well as the CFS Manager, Gifford Chan). Thanks again Robert for having the amazing patience and thoroughness in guiding me throughout the process of getting my new Mini...I love it!

I took my Mini Cooper S Convertible in for service on a mystery ailment--suddenly the wheel on the front passenger side stopped moving when I was coming out of a parking space. The car recovered in a minute, but it was freaky. Mini of SC wasn't able to figure out what caused the seize-up, but the service was careful and thorough, as far as I could tell, as well as prompt and courteous. One hiccough: when I got the car back, all my bluetooth settings were erased. I didn't realize it right away, because I went out of town the next day. I got most things working on my own. But I still haven't been able to get the media player to work. I know they'll make it right when I get a chance to take it in, but I wish I didn't have to spend more time on it.

After a year of waiting, I went back to the same salesman who took me out on multiple test drives the first time around. Once again, he showed me used and new. This time I left with a barely-used 2015 4 door Cooper S hardtop and I love it!

I purchased a new mini from Stevens Creek that was shipped to Michigan from California. The dealer shipped a damaged car, failed to provide the requested Bill of Sale, and sent me a Manufacturers Certificate of Origin that was not assigned to me. The management, quality control, and administrative section of this dealer is appallingly bad!

My Mini Advisor was courteous, a good listener, not an over zealous sales person. He took the time to understand what I like about driving, amenities I couldn't live without and presented me a great car for purchase. No pressure, just a ton of respect.

We just moved back to the South Bay. We brought our Countryman in for service. Our adviser was Jennifer and she was very helpful and nice. It was a great experience. We definitely recommend MINI of Stevens Creek!

owning multiple cars and having given the car for service, nothing beats the service handled by the Mini of stevens creek. Jennifer was awesome, she handled things perfectly and made sure to cover all possible issues and made sure it was take care of. Thank you Jennifer /Mini of stevens creek.

Yaopeng Wang, a.k.a., Beyond, was the young man who worked hard and patiently to help me determine the best car to fit my needs. After doing a search, looking at and discussing the various options, test driving the different models, we narrowed it down to the basic Clubman with a sun/moonroof. I ultimately purchased that (2017) model with pepper white body and black top which, after a week, I'm very happy with. Beyond didn't pressure me or try to "upsell" me, or attempt to push me to move to make a decision sooner than felt comfortable. He just listened carefully to what I needed, what my concerns were, worked with his manager to offer me a fair price, and now I'm a first time owner of a Mini Cooper.

Overall, an easy two hours. Don't appreciate the loud television, or loud music in lounge. Otherwise, fine.

Tony W is a great salesman and we did not feel any pressure at all. We did buy the 2017 Mini hardtop. It is a fun car to drive and everyone are super nice there. I am still learning how to use all the function.

Tony from Stevens Creek Mini was very helpful and patient in helping me out to pick a car. Also got a decent discount on the deal overall. Would definitely recommend him for others out there.

I had a great, painless experience purchasing a CPO Mini. Mariah and Tony took great care of me, and I'm loving my new car!

Had a good experience buying a car here for my daughter. I am glad you aren't surrounded by hoards of salesmen! Paperwork was done fast and so far the car is great. Robert Roberts is a friendly, helpful guy to work with!

Great service! Came in for an overall check up plus warning lights on my car that wouldn't go away even after it has been addressed. The crew inspected and fixed the warning lights in a timely and efficient manner. Highly recommend for Mini repairs and services.

Absolutely first class experience.I would highly recommend this Dealership to anyone.

I've had my Mini for a week. I love it. Went into buy a used Mini. Came home with a 2017 Mini 4 door Hardtop. Larry was awesome. I drove the Cooper and the Cooper S....of course I loved the Cooper S. That was Sunday evening. Didn't leave the dealership till after 9 PM. Larry took his time and went through allot of the cars features. He took his time and wanted to make sure I was comfortable with everything.

Had the best experience ever. Went in to buy a used Mini...came away with a 2017 4 door Hardtop. I've had my car for a week. Larry took his time with everything. I test drove a Cooper and a Cooper S....no contest... I bought the Cooper S. Didn't leave till after 9 PM. Larry went over allot of the features in the car. Helped me synch my phone for music. He was awesome.

I had my mini in for her 30k check up. My assigned associate was very sweet. He was able to accommodate our need to leave by a specific time and even has the car ready before the time he had set. I bought my mini here 3 years ago and drive up from monterey to have them work on "her" because of their great customer care. I highly recommend this mini dealership for a great buying experience and for all of the scheduled maintenance or repair work you need!

I took my Mini Countryman in for a 30,000 mile check-up and oil change. The employees were pleasant and efficient. I also appreciate the shuttle service to a local shopping mall.

In 2009, met Larry L. and bought a 2009 Mini Clubman. This year, 2016, came back to meet Larry L and traded in my 2009 with a 2016 Mini Cooper. Pleasant transaction with Larry L!

Went in for oil change ,excellent service but took to long

Sales Rep Tony Williams was excellent in providing an explanation of all the facets of the new Min Cooper we just purchased. I've been driving and buying cars for over 50 years and Tony is the best salesperson I have ever dealt with. We love the car for it's size, comfort, and just plain fun to drive.

I was looking for a MINI and I really appreciate the no-pressure sales team at Stevens Creek. The dealership is impeccable and they have a ton of inventory - lots of options! I'm very happy with my Paceman S :). Larry took the time to explain just about every feature, and I felt very well informed about my purchase.

Great service, great attitude and very knowledgeable. I got the car I wanted in a very reasonable amount of time. This has been the best service I have received at a car dealership. Thanks guys!

My uncle took me car shopping for a mini cooper in my price range. I really wanted a stick so we had a hard time finding one. We went to Mini of Stevens Creek, and they had 1 in my price range. Fortunately it was really nice. The salesman took us on a test drive, and that was basically that. We didn't get a lot of wiggle room on the price, but it was a pretty fair price to begin with. tldr: Looked for a Mini between 15-20 thousand. Found a really nice one. Feel very satisfied.

We went in to test drive the mini hard-top, but saw the four door Countryman. We test drove both, loved both, but REALLY REALLY loved the Countryman. The process was the best we have ever experienced. We set up a time to meet with Mariah before arriving and she was the best. Was ready to work with us, friendly and knowledgeable, answering all our questions. There was no pressure to buy, we actually left to go eat lunch, giving us time to think about the purchase, and came back later in the day. There was never any pressure to buy right then which we really appreciated. We LOVE the Countryman. We down-sized from an Acura. The Countryman is so easy to drive. I especially like how I can park anywhere! Just zoom in and out of any space without any problems. I love the sporty look too! We even got the stripe down the front adding character. I am able to fit two car seats in the back. Hard to believe but they fit nicely! And the four door allows the kids and adults to get in w/ ease. The dealership followed up with us multiple times. We can set up an appointment to go over any settings on the car that we need clarifications on. How nice that a dealership actually follows up with you to see if you're happy! I would def. recommend Mini of Stevens Creek, they were the best!

My repair took 5 days to complete but because I had the same model loaner car it was not a problem.

Always feel well taken care of with the best service!

Tony was a great help! He worked with us on all aspects and was able to get us into the car we wanted in a reasonable amount of time. This has been the best experience we've had buying a car. Thanks guys!!

Hector's style was outstanding as the service leader. Responsive, professional, good communication approach and responsive. One suggestion on facilities - more power plugs around the seating area for those waiting for repair. A number of us were huddled in one corner that had a power strip.

Trent was very friendly and professional, the service timing was convenient. thanks!

I recently bought a 2017 Mini Cooper at Mini of Stevens Creek. Started with a couple of helpful and low-key visits to their showroom for Q&A with Ken and test drives with Jeff. Checked out their extensive inventory via their web site. Decided on what features I wanted and closed with a pleasant purchase experience with Mariah. Happy owner of a new Mini!

Big inventory to choose from. Good customer service.

Was good; Scott showed me the vehicles and explained everything in detail. Very helpful.

Brought my Mini in for routine service, and Shane took great care of me, and the experience was seamless and quick.

Brought my car in for an extended warranty item, Shana was my Service Rep and she was awesome! She was on it from the beginning, friendly and knowledgeable, made sure I had everything I needed. I would go back here again and I would want Shana again! Thanks so much!

I have purchased both used and new cars from other dealerships prior to my recent 2017 Mini Clubman S purchase. My Mini experience was the best I have had to date.

I made an online appointment for my Birthday check got it in on time and was out with a clean car in about an hour.

Received my car back, but it was not completely put back together, discovered upon checking it out when we arrived at our home. I was very disappointed, and what does that say about what they did that i can't see when they left things undone and didn't catch issues during their inspection that needed attention!

Shane is a great guy, very knowledgeable and very friendly.

My review is based on my experience with Jeffrey Mazzella. I came in wanting to buy a new car. At this time, they were also hosting some sort of event but Jeff still squeezed me in and had me test drive a few cars. He was also very thorough when he explained features of each car and I was never rushed in spite of his busy schedule. Whenever I had a question, he got back to me right away... no matter what time I contacted him. Very soon after, I decided to order a custom clubman. From placing order with manufacturer to delivery of my car, he provided me status updates... even while he was on vacation! This was also my first time buying a new car, and he made it so easy. I can't recommend him enough! Thank you Jeff!

Had my car serviced after returning from MTTS 2016.

Just bought my first car, ever (!) from MINI of Stevens Creek. Marco Obillo was my super helpful contact at the dealership. From the first email inquiry I made, Marco and team were on it! I special ordered my Cooper S Clubman and the process was smooth and error-free. Marco kept me informed through every step of the way and did a great job ensuring the car of my dreams was the car I ended up with. He went out of his way to help get my awesome boot stripes custom made and installed by another vendor. If you are considering purchasing a MINI, I would fully recommend that you consider this dealership and ask for Marco!

Just picked up my newest MINI Cooper S and I can't say enough about the team at MINI Stevens Creek and most of all Ken. Thanks for making the second MINI purchase easy and fun. See you all soon for our "second date" this month. I have a few questions about the technology I don't have in my older MINI.

They need to rethink their approach to tires. They recommended expensive balancing / alignment and I went for it. A week later I have a nail in the tires; but because they are run-flat, it can't be repaired and I have to buy two new tires. The same tire is much cheaper at any tire shop. Once they remove a run-flat tire, they are not allowed to put them back, so make sure you take a flat somewhere else. Again this week, I took it for an oil change, another nail, and have to buy a new tire.

The service department is always very customer oriented...wish they provided donuts in the early morning though!

Fast scheduling. Loan car provided. Oil change performed as time prescribed. Overall very smooth service.

Excellent service . Larry was very helpful with my buying process . Thank you ,

Always an excellent experience when Shana is responsible for my appontment.

My wife and I had a great experience picking out and picking up our new Mini Hardtop (it was a 2015 but was still new). We were able to communicate our needs to our sales representative Robert Roberts who was able to walk us through their existing inventory and get us into a new Mini that afternoon with no fuss at all. We love the car and the whole experience.

Bad bad bad service....I drove to Santa Cruz for a better deal and REAL SERVICE

Ken was an awesome sales person, not too pushy, honest, and patient.

I came in looking for a used car, Ken helped me with price quotes online before I headed to the dealership. He was very quick in responses, and was very accomendating. When I arrived at the dealership, I didn't feel rushed or overwhelmed, with Ken's help prior to coming in it made the process quick and easy. It was really an in and out process, which I really like. I would go back to this dealer, and recommend it to my friends. I walked out happy and with a car.

Arrived at appointed time and was called in less than 10 mins. Shane was wonderful pulling up our record to confirm the services to be done during this visit. And he delivered as promised by having the car ready for pickup by 4pm. 3 Stars for repair quality because this morning my co-worker came to tell me the hood of my car was not closed all the way although the lock is secured (thank goodness for that!). How is this even possible?!? I've noticed that the hood of my car has been shaking but didn't think too much of it. Going forward, as stupid as I think something is (like hmm, maybe these professionals didn't close my hood properly?), I must check it out. I hope this is a one in a billion oversight on the technician's part. I mean closing the hood securely should be a no-brainer, right?

Quick responsive good service, Service person was quick to respond with options .

I have my Mini serviced here. Great service from repairs to getting a loaner car and explanations on the technical stuff.

Great customer service! I am loving my brand new Countryman! Robert was super helpful and the buying experience/paperwork was done quickly! I'm happy to be back in a Mini!!

Very Negative - the sales manager refused to respond to my emails regarding a problem I had with the purchase of a new Mini. I do not recommend purchasing a new Mini from this dealership

As usual, everything was first rate! I requested a loaner and a practically brand-new MINI was provided for my use. I saw the same service representative I've seen every time I've come there. He's not the only courteous, efficient and friendly person there! When you call the place, the person answering the phone is SO nice. The work was done and a couple of things that might have needed to be done later were also accomplished. Perfect service!

Trent was my service person and he was super friendly, and he explained everything so that I knew what the service department would be doing to my mini. He was outstanding.

The first person to greet me was the person checking me in for my service appointment, he was friendly and very helpful.

Great experience at Steven's Creek. Attention to detail, and super customer service.

I couldn't be anymore happier with my current purchase of my new 2016 Mini Countryman S. Ken was beyond excellent with providing me with info about this vehicle he was able to find me exactly what I was looking for and I can't help but how appreciative on how my experience with Ken and Mini of Stevens Creek. I would totally refer anyone that is looking to buy/lease to visit him and the dealership. Thanks Ken your one hell of a great salesman. -Rudy Moralez

By far one of the greatest car purchase experience ever. I have dealt with this dealership for a little over a couple years and decided with all the great service why not buy. My salesman Ken Orhan was very helpful and knowledgeable on my purchase with a new 2016 S Countryman. He was able to find me every little thing I was looking for and I'm beyond happy with what I now drive. Thanks Ken you have went beyond salesmanship and I'm very greatful to have met you. -Rudy Moralez

Overall a very positive experience. Really appreciated our service advisor, Trent, for working with us on providing a loaner vehicle while waiting to replace a defective passenger airbag sensor that took three months for the part to become available.

Service for power steering pump recall. Jen the service rep. was outstanding. She took care of all the details, recommended a wonderful place for lunch, by the time I returned, everything was perfect. Will always ask for Jen when I need my Mini serviced.

The Service Center at Mini makes it so easy. I had an unexpectedly full schedule the day of my service appointment and Mini told me in advance how long the appointment would take, and my car was ready when they said it would be. Luver even arranged for it to be washed for me in that tight timeframe. Bonus: I've never leased before, having owned 3 cars in 30+ years, so when you go to pick up your car and the bill is $0, that is amazing feeling.

This was outstanding service. My service advisor took care of all the possible issues that might come up during my annual service appointment. Everything was great and I got a fantastic loaner car during the Service appointment.

As I set out to purchase my second manual Mini Cooper S, 2 door hardtop, I was drawn to Mini of Stevens Creek because of the large selection of Minis that matched my criteria. Motoring advisor, Marco Obillo not only answered my call but also answered all of my questions and invited me down to take a look and test drive the Minis that met my criteria. As I entered the facility, which was very welcoming and clean, there was a buzz of conversation and excitement. The entire Mini team of Motoring Advisors were visible, smiling and attending to all of the guests, answering our questions. I decided to custom order my 2016 manual 2 door hardtop Cooper S and Marco Obillo was ready to help me with my order. The process was very pleasant due to his kindness and knowledge of what needed to take place so that I ordered exactly what I wanted. Well, my Mini arrived and I met with Mariah Adayan, who was also extremely knowledgeable and kind, to complete the finishing details on my purchase. From Marco, to Mariah to Sales Manager, Amos Karpf; the entire Mini Team of Motoring Advisors, made the experience of purchasing my second Mini outstanding! Kudos to Mini of Stevens Creek from the genuine kindness and appreciation they showed me when I first placed my phone call to the sale of my car and the follow up calls and emails to confirm that I was happy with my purchase. See you all when I buy my third Mini :-)

As I set out to purchase my second manual Mini Cooper S, 2 door hardtop, I was drawn to Mini of Stevens Creek because of the large selection of Mini's that matched my criteria. Motoring advisor, Marco Obillo not only answered my call but also answered all of my questions and invited me down to take a look and a test drive of the Mini's that met my criteria. As I entered the facility, which was very welcoming and clean, there was a buzz of conversation and excitement. The entire Mini team of Motoring Advisors were visible, smiling and attending to all of our questions. I decided to custom order my 2016 manual 2 door hardtop Cooper S and Marco Obillo was ready to help me with my order. The process was very pleasant due to his kindness and knowledge of what needed to take place so that I ordered exactly what I wanted. Well, my Mini came in and I met with Mariah Adayan, who was also extremely knowledgeable and kind to put the finishing details on my purchase. From Marco, to Mariah to Sales Manager, Amos Karpf; the entire Mini Team of Motoring Advisors to Sales Manager made the experience of purchasing my second Mini outstanding! Kudos to Mini of Stevens Creek from the kindness they showed when I first placed a phone call to the follow up calls and emails to confirm that I was happy with my purchase. See you all when I buy my third Mini :-)

We had a great experience with your employee Mr Song Chen he was very patient and presented an excellent job for us as customer.

Went in without appointment with an urgent problem, Paul assisted me in identifying the issue and got it fixed quickly and I didn't have to change my day's schedule around it. Thank you Paul!

Been coming here since the older, closer MINI dealership closed down. A friend who had a MINI told me of the service here, as well as the SA that I've have for a few years. While I've had snobby service at other MINI dealerships, I've never run into that here. I've never felt like I've been given a :line" about my car?even after it got into an accident (T-boned) I got honesty and various scenarios for repair This was consistent with another MINI dealership we had to work with?both were great. Pretty dang happy.

I've Ialways gone to Trent for advice and recommendations to keep my 2007 CooperS running perfectly. So a Service Engine light means "GOTO TRENT". If minor, the Mini Cooper Shop fixes it while I wait. They trust me to do my own oil changes using original filters and recommended oil and I do it each time we have our tires rotated every 5K-6K miles.

I came in for an oil change. At the end I was not sure if my other liquids and tires had been checked. I forgot to ask. Tires were checked off as ok....I did not get an explanation of what that meant. I should of asked.....But assumed it was done....but the person helping me was already helping someone else when I was told my car was ready.

Terrific and expert service staff. Kept me informed at each stage of the diagnostics and let me make the decisions on how to proceed based upon transparent and complete information. Friendly, positive, and professional envirnoment.

My experience at the dealership is always a good one. Very easy to make an appointment. Loaner car is always available if needed. The dealership is aware how busy I am, will get me in and out as quickly as possible.

Great service, clean shop, friendly staff. Will come back for all service needs and to purchase next vehicle.

I always try to get Trent D. To help me when I have to take my car in for service/repairs. He is patient and kind.

Jennifer T. is EXCELLENT. She was extremely courteous, professional, got my Mini in/out of service promptly and highly recommend her as a Service Advisor. I was very impressed overall with Mini of Stevens Creek's Service Dept. Lisa B.

I bought my MINI from these folks and no one else has laid a wrench on it. When it is in for service, the job is always done right and the car comes back with a fresh washing. What's not to like?

Shana was excellent. I felt she was knowledgeable and she listened attentively and answered my questions thoroughly. She was on time for my appointment, kept me informed and delivered excellent service. I cannot really judge the Quality of Repairs but everything appears to have been taken care of.

Steven's creek Mini has been a great experience. Always quick to respond and eager to help.

The entire MINI team was patient, accommodating, personable and kind. I've leased cars in the past and this was by far my best experience. I'm proud to be a member of the MINI family now! I recommend this dealership to all.

Great sales and service. Cameron was great. Vehicles we're priced without gottchas. The don't dicker on the price very refreshing.

Good experience buying my new MiniCooper. Nice showroom and nice salespeople-not pushy.

I came in for the oil change. The staff took care of me right away the moment i got there, no time wasted. Great service

The reception is fast ad well as the service. They give a good attention to the problem of my car.

great experience don't have a bad thing to say about my experience dropped of my car they handled he work needed called me as soon as it was done turn around time was great picking up and dropping of was simple my service advisor Hector Salceda was great

Shane was extremely helpful with my service appointment. He was clear and courteous. Awesome job Shane!

Exactly as expected. Appointment on time, reps very good, all was well. Too expensive that's all.

Check up for my mini. It was fast and liked the suggestions.

shane coufer was service agent and he was nice, friendly, an accommodating. However the issue for which I brought my car for has not been resolved and I do not live really close. Additionally, when I attempted to call device yesterday, they never answered phone and I was told they were too busy, which was disturbing to me. There is a reason it is called the service department, to take care of customer needs. Very frustrated!

Brought our Clubman in for standard service and was taken well care of by Shana as she had done many times before. Shana is on top of her game and knows these cars well. The facility is clean and the service very professional. The car was returned on time as promised and came with a complimentary wash. Definitely one of the better car service experiences you'll have. Highly recommended!

This visit was a very pleasant experience. Keep up the good work.

We dealt with Marco during our process and he made it the most relaxing experience and was very open and honest about all the models we were looking at. Overall my experience could not have been better thanks to everyone at MINI!

I bought a Mini Cooper Hard Top 4 Door on last Saturday and super happy with the car and the sales support. The sales executive Jaswant "Jesse" Bassi provided excellent information about the product. I was able to test drive 1.6 and 2.0 engines and finally chose the big brother. All the processes were finished quite efficiently and I was out with my new Mini. My all previous cars were "run of the mill" type but this one is different and makes me feel different.

I had a great experience with mini of Stevens Creek. My service consultant was very thorough and honest about the work that needed to be done and the associated costs. They took great car of my car and set me up with a loaner for the few days they needed my car. My mini runs great and I feel confident in the work they did.

Service coordinator was dismissive and rude. He did not make any suggestions regarding possible services needed. I asked for a loaner and was simply told no. No explanation.

Was taking my used Mini in for a recall service. They gave me a nice loaner car for the day mine was in the shop. It all went well except they forgot to get the key from me, which I assumed they didn't need as they are a dealer. Ooops. Went fine after I dropped the key off.

My experience at Mini of Stevens Creek was great! Huge selection of cars and Mariah was wonderful to work with. She was very helpful and easy going in my process of buying my Mini Cooper Sport. I would definitely tell friends about this place and have them request Mariah as their salesperson. Also Henry was very nice to work with in the financial area.

Nice staff :) Great service! So far I am very happy with my 2016 Mini Cooper S...

Trent Davlantis was very responsive, attentive and professional. I had a very good experience with him. He is a great asset to your organization. He explained everything thoroughly and made sure all my questions and concerns were answered.

He was awesome, friendly, thorough and very pleasant to work with.

My car was ready in just a couple hours, and the car was left like new!

Very accommodating , quick service and knowledgeable advisor(Jennifer ) .

Customer service plays a huge role in keeping customers...Trent D. at Mini of Stevens Creek provided excellent service when I brought my Mini in due to a panel malfunction. He took the time to explain what could have caused the malfunction and had it resolved within an hour. Knowledgeable and courteous are traits that stand out with this guy! Thanks Trent!

My transmission blew out and I had to tow my car to MINI of Stevens Creek! Jennifer and Paul and their service team of techs were awesome! They explained everything thoroughly, Paul even took me into the shop to show what needed to be done, including other major repairs that was also needed and could be done at the same time. The whole repair job was pretty extensive and Jennifer was very mindful of my finances and worked with me to get everything done at a price I could afford. She really listened, handheld me through the entire process with constant updates, suggestions and feedback. Paul and his tech team were awesome! The cherry on top was that Jennifer heard me talk about my broken cupholder (original part is hard to get nowadays) at the beginning when we discussed all the estimated repairs. Because the replacement part was hard to get and expensive, I passed on the cupholder. When I picked up my beloved Mini, there was an installed brand new cupholder attached to my dashboard, courtesy of Jennifer! It totally made my day and touched my heart! Thank you Jennifer and Paul for the extra touch and going the extra mile, especially for an out of towner! Much appreciated and my Mini is running great, thanks to all of you. :-)

Trent gave a good service explained everything clearly and answered all of our questions. :)

I left my car at the MINI dealership to have my engine checked for a known defect in the timing chain. Service advisor was helpful in the condition assessment and in the explanation of repair needs. Timing chain was effectively deflected and had to be replaced. They also recommended extra maintenance services to be done soon. Got my car back in 2 days.

I had an appointment the following Tuesday for ongoing tire pressure issue. Friday before,I asked if they could put air in tire for me as I needed my car that day. They said sure, & actually replaced the tire that day. I did utilize shuttle service and would like to add how attentive they were with my time constraints.

My husband and I have invested many hours buying cars over the years and we can honestly say that Mariah and her team of Mini Experts truly moved into the #1 position of best buying experiences ever. We Love our Mini Clubman S and look forward to the many new ventures she will brings us.

No problems. No complaints. Good service. Staff is very helpful.

Stevens Creek Mini has so many options to choose from. Scott Rachfal was pleasant to work with as he showed us my top three cars and there features. We focused more on talking about the car and my expectations for it rather than just numbers. Once we decided on a car, I was able to walk out with a brand new 2016 mini. Car shopping was made easy with the Stevens Creek team. We would definitely purchase from them again.

Thanks to the Stevens Creek team and especially Scott Rachfal for all of his help in choosing a new car. From the moment we arrived Scott apporached us and answered all the questions we had. He was very patient as we were a little indecisive but helped us narrow our results to our top 3 favorite cars. I was able to talk away with my dream Mini Cooper 4 door hardtop in pepper white with black rims. Scott included an attachment for my phone and 2 stuffed animals for my mom and I. We will definitely be returning soon to purchase a vehicle as a gift for my sister.

We came up from Pacific Grove just to "look" at some Mini's and drove one home that same afternoon! I've had Mini envy for some years, as our neighbors have one and just love it. I wanted a car that didn't look like every other car on the road and the Mini fills the bill on that wish. The welcome we got from the moment we walked into the dealership was so positive and different. Never were we swooped down upon by a hovering salesperson; we actually waited a few minutes for the "next up". The place was hopping and you can feel the good energy! Our salesman, Carmen Javadi, was very knowledgable and answered all our questions with ease. We told him what we wanted and he never tried to "up sell". We took a walk across the street to a huge lot with hundreds of Minis and after much "oooing & ahhhhing" at all the different colors, finally picked our baby, a green Mini Clubman! We signed a few papers and drove off the happy parents of a beautiful new Mini! I could not imagine a more friendly, knowledgeable, and professional dealership than MINI of Stevens Creek. Truly, the most fun we've ever had purchasing a car and we've owned many!

Cameron was very helpful and efficient. He made the buying process, fast, smooth and hassle-free.

Top notch experience buying a car! Will definitely recommedf to friends and family.

The service we received at this dealership was great! We were allowed to browse on our own and only when we were ready to talk did a representative approach us. Ken Ohran was quite thorough in discussing our options. Once we got to the financial aspect of our purchase, Henry helped us fill out all the necessary paperwork. At that point Ken was very patient in going over all the operating aspects of our new Mini convertible. When we did run into a minor problem with one of the tires Ken was able to get us into the service department where Drew was able to take care of our problem and get us back on the road. Thank you to everyone at Mini of Stevens Creek. By the way, the coffee machine is great and makes waiting easier.

Absolutely great mini store! I like the internet sale manager Robert Roberts, awesome! Great price and service! I enjoy my new mini very much!

I came to Stevens Creek in search for the perfect Mini Cooper for my needs. Anthony Williams was the perfect help throughout the entire process. He gave us space when we needed it, did not hover over us as many sales personnel do, and answered all of our questions. I am not only happy with my purchase, but I am very happy with the customer service experienced at Mini of Stevens Creek, especially from Tony. The importance of feeling taken cared for during such an important and stressful event, is very important to me, and the Staff here aided wonderfully.

I had an really good experience and excellent customer service since I arrived to MINI of Stevens Creek, the sales man was awesome !!Her name is Mariah Adayan , she helped a lot in the whole process, he was kind.

The buying process at Stevens Creek Mini Cooper was easy thanks to Hendry Ng and the rest of the staff.

Drove in without an appointment and they were able to service my car and make a repair all in the same day, Awesome!!!

Thanks for your professional service. It on time. Good coffee and clean facility.

Hendrew helped me pick up the car. He was very informative and patient, explaining car and looking for the cars with my desired feature in the parking lot. This deal really has a lot of Mini, all kinds all colors and different options. I ended up buying a Yellow one with premium package. I feels like in a night club sitting in car in the night. I am very happy with it so far now.

Very friendly people. Shana Bates is always very very helpful, fast and has the repairs done.

I enjoyed the whole process of shopping my new car from start to finish. Tony at Mini made it easy for me and fun, no hassle.

i was greeted with a hello and directed where to go. Felix followed up with me on the time he stated, had no surprises and the car was washed and vacuumed when i picked it up.

Went here to look at new cars and the customer service was amazing. They helped me find the exact car I was looking for.

Robert is an awesome dealer. He tried his best to help me and made sure that the car fits all my needs. He is super patient. Even though I already bought the car a few days, he still answered all my questions when I need.

Good experience overall. Would definitely recommend to someone that was shopping for a Mini. My salesman, Anthony, wasn't too pushy and was very patient. Nice guy -- took a good amount of time walking me through the process and all the details of the car itself. The only part of the process that I was a little bit confused by was what truly was covered through the warranty versus what I purchased in the extra coverage package. Beyond that, great experience.

We had a great experience at MINI Stevens creek. DeAndre, our sales rep, helped us thru the test drive process with a lot of patience and great attitude towards any questions we had. Having been to some other car dealers where our experience was less than average and having heard about cars dealers that treat their potential customers poorly, it was a refreshing experience. The sales experience can make or break a deal and I've experienced this first hand at other showrooms where even though the car was great, the attitude of the people at the dealership put me off completely, We were only out to test drive and were planning to make a few stops at other brands after, but the Cooper Clubman was love at first drive and we picked it up the same day. There were some hiccups with the financing process that took overall about four hours back and forth, but what made it possible to deal with was that we were constantly being updated by DeAndre about where in the process we are and whats causing the delay. Also since dealership forgot to inform me about some documents I needed to bring along, we had to go back home and collect them for which we were given a ride by Dilon at the dealership . Little things like these really make a difference and show that this is a company that believes in giving their customers a great experience and don't just stop after selling the car. Would definitely recommend this to anyone who is looking to purchase a MINI.

Very thorough repair work, they even fixed the problem I didn't report. My car is still under warranty, so I got a good fix mostly for free.

I found my perfect car here in Stevens Creek. The price were great.service was good at first, but I have waited a week to have my car ship to me while they first agreed on this will only take 1-2 days.

The service was very good, and all the staff was helpful and friendly!

Had my daughter's mini serviced here. Very impressed with service. Fastest so far.

Bought new mini and traded in old car there. The service was great.

I went to the store twice and emailed them once inquiring in stock cars. The email response was quick and the sales were very friendly. No pressure and I got test driving very soon. After I bought the car, I was offered very detailed instruction for the car.

After the first test drive I fell in love with the Mini Cooper. Tony was very helpful and patient showing me different Minis to find the right one for my needs and budget. Thank you, Tony!

Great dealership having a good experience in buying a car Mini, BMW.

Bought a JCW. Love the car. Excellent with people skills. No stressed.

Shane Cofer, who handled my recall issue, was sensational. He not only lined up a car for me while the mechanics attended to my vehicle, he printed out directions to a nearby movie theater when I told him I wanted to see a film.

Upon looking over some cars during the holidays, we were greeted by one of the salesmen who was just walking into work and wanted to help us right away. Hendry Ng was very inclusive and wanted to get us the best deal we could get on a new 2015 coop. In the event that we couldn't immediately drive the car home, he even went out of his way to offer him driving our car to our house 4 hours away. The process of buying such a large investment was smooth and very detailed. The deal we got and the people who helped us along the way was the best holiday gift we could receive.

Easy, stress-free, no sales pressure buying experience. Different than some other MINI dealerships, this one advertises the MSRP, but discounting is available, comparable to the other dealerships in the Bay Area. You just need to ask. Plus, they have a lot more selection for what I was looking for. Robert helped me, and was very knowledgeable and easy to work with.

I really enjoyed going through the online inventory first. The price offered online was a little lower then the price at the dealership. I took a screenshot of the additional online pricing and Mini Cooper honored that.

They have promised to change my bonnet stripes on my 2015 Mini Cooper S as they were dirty and also buff and detail my car.

Staff was very helpful. Bought a certified Mini Cooper.

IN 11-2011 CAROL KOBACK SAW TO MY NEEDS PERSONALLY , SO I WOULD HAVE NO PROBLEMS GETTING MY NEW MINI CLUBMAN.THAT SAME CAREING FOR HER MIMIER 'S IS STILL AT MINI OF STEVENS CREEK TODAY.KEEP UP THE GOOD WORK AND BE BLESSED....M.L.

Had a very pleasant experience with my car search and buying. Extremely helpful and answering-to-the-point people. Robert and Jeffrey - you guys rock!!

I went in for service and my experience couldn't be better. Felix Alvarez was my service advisor, he's not only knowledgeable about his job but also very polite, friendly and respectful. He's great in every aspect, definitely an asset to this company. Thanks to Mr. Alvarez I will be back again and again.

Robert Roberts helped me buy my dream car, Mini Countryman. He was very thoughtful and fun to work with. He is very knowledgable and patient with all my questions. I had a blast during the process and know that if I ever need anything he will help.

Good experience. Sales person was pleasant to work with. Did everything in a timely matter as promised. Love my new Mini Cooper!!

Our experience with Stevens Creek Mini was awesome. The whole process from A to Z was straight forward and smooth. We were initial to meet Mariah, but we were runnin a little late and by the time we got there she was already with another customer, so he handed us off to Jeff M. Jeff was awesome... took care of us. Loving the MCS

first time customer for an urgent car repair quick e-mail replies, detailed information and feedback, good in person explanations, car cleaning, Thanks for the excellent customer service.

Dealing with Scott was a pleasure. Our finance person Chan was good and helpful too. Overall it was a great experience.

We built a Mini Cooper 4 dr type S from their Web site. The Mini took exactly 8 weeks to arrive and I could track the build from start to finish. The sales person was was very patient and answered and found answers to all questions. By the way the Mini Genius on site is very very very knowledgeable. We met with the Genius two weeks after taking delivery to go over any questions on vehicle the meeting lasted 1 hour 45 minutes. He answered all questions accept one, but with in 24 hours he contacted me with the answer. Nice dealership!

Very easy buying a car for San Jose mini hassle free

We made an appointment with Jeff M. and he was very professional and very friendly. He helped us find the car we want and was very patiently explaining to us the car features. I would recommend him to all my friends should anyone is interested in a Mini..

I just bought my third mini. Love my car and loved working with Jeff M. and Robert. Sales manager Carol, is just the kind of person anyone would want to work with, too. Although I am not ready for a service, yet, I think the service manager, Andrew, is one of the most honorable people I have ever trusted my car too. Luver, in service, always gives me a fair shake and never leaves me hanging.

We purchased a new 4 dr Mini in June with a BMW Extended Warrantee 2 wks later, it was totaled when a landscape company t-boned it. Car was great and we lived w/concussions but no major physical injuries. We realized we could get the BMW Warrantee cost reimbursed since it was totaled--so we went to the dealership at the beginning of Aug and filed the paperwork w/Finance Dept. They said it would take 2 months. We called BMW Warrantee and they told us they had sent the Dealership a check on 9/21/15. We called the Dealership beginning of Oct--but they don't have voicemail so we left a message for Finance Dept. No return call. We called again and eventually got a call back that the money was in Texas and hadn't been sent to them yet. We called two weeks later, left messages to the point the receptionist remembered us--no call backs. We left a message for the General Manager no call backs. We then called BMW and a great Manager personally took us on and contacted the dealership over 3 weeks ago asking them to expedite our check. No check. We called BMW again last week (11/6), she again called the Dealership and as of today (11/13 no response). We were first time buyers from this Dealership and loved our Mini--but if this is how they treat their customers--who will need to buy a new car once all the insurance is taken care of, they obviously are not interested in return business. Consider this if you are thinking of buying from them--once you drive off the lot, they don't seem to be too interested in you being a good reference!

I signed up for a test drive and within minutes, Mariah had contacted me to see what exactly I was looking for in my MINI. I sent her what I created online & by that evening she had several options for me. Mariah was easy to work with and talk to. Unlike most "car dealers". She was very knowledgable and listened to what I wanted. We proceeded with the test drive, which was a blast(!), and I fell in love with the dream car I have always wanted. The sales process was quick & easy and for the uber amount of bells & whistles, was an awesome deal. All of the staff we encountered was friendly, helpful and genuinely felt like they enjoyed what they were doing and believed in the product they were selling. Thank you Mariah & MINI for helping this girl get her dream car. I LOvE it.

Good dealer, great services, very happy with my new car.

My wife and I bought a couple of 2015 coopers from a great salesman named Brian. He was perfect in every way. The problem is the service center has no checklist process based on making sure that any added car features work after the reprogramming and/or repairs are done. This causes us to waste our time coming back to them to fix another problem that wasn't broken before we dropped our car off to them. Telling us it was programming issues after we find out they caused a problem. Causing us to ask ourselves, "Why wasn't this issue recognized after the programming was completed?" This has happened to me and now to my wife. Making this a known customer service flaw and process issue. They also promised me a manager call back. It's been a couple of weeks and I have not heard a word. Highly unprofessional in my book and the service people go around asking for a good rating when they don't deserve it. My wife and I live far and waste gas and time going to this service center because we live near Oakland. They can at least check if everything is working the way it should and understand that reprogramming the car can affect how added features work (wife's issue) and the maintenance reporting system (Which was my issue.) I'm sorry to say that the service center is disorganized, has no checklist process after reprogramming the car, and doesn't care to call all their customers back. My suggestion is to hire a consultant to help organize incoming calls, appointments, document reprogramming known issues that could affect maintenance reporting and features, and training requirements to keep a team professional and up to date. I hope your so called "high class" service becomes the truth one day and that this service center can live up to the BMW/Mini cooper standards in service. This service center makes a gas station service center look more appealing to take my car to.

It has been great experience working with Sales team. It has been smooth process buying new car for my wife.

Excellent people and great service. I would recommend them to everybody

I went in telling them I did NOT want to buy that day and got no pressure whatsoever to buy that day. Instead I was shown pretty much every model they had and was able to test drive anything I wanted. I checked out many other cars in my price range but was constantly pressured to "make a deal today". I went back to Mini and Robert Roberts was happy to see me back and help me through deciding on the exact model I wanted. It was a long process because I ended up going with a custom order, but they were patient and helpful throughout the whole thing. I cannot praise the whole team more highly. This is how all car buyign should be!

Great car buying experience. All employees were very knowledgeable and knew what they were talking about. They are not the typical scumbag car salesmen trying to screw you over. Big selection of cars to choose from. Highly recommended.

I have wanted a Mini for a very, very long time. About a month ago, I decided it was time. I went to Mini of Stevens Creek with my daughter to check it out. We went in with the intention of getting a feel for what they had to offer. After walking around the lot and sitting in various vehicles inside, someone finally came to help us. He was very kind and answered all of our questions. At that moment in time, I wanted a red, manual convertible, they didn't have one. We left and spent the next week researching the different models and test driving some used Minis. Finally, I decided that I would go back and look at/test drive the 4 door Hard Top. I had no opinion on whether I wanted a base model or an S model so I started with the base. I was so impressed that I told my awesome sales person, DeAndre, that there was no need to drive the S. We sat down and hammered out what I wanted. We found an orange Mini in Sacramento and we were ready to talk trade in for my 2009 (granny style) Honda Accord. I had already gotten an offer from the Honda folks and the Mini offer came in about $2,000.00 less than Honda. I was advised to sell it back to Honda and that they would patiently wait for my return... They did and I am now a proud owner of an orange 4 door hard top! and WOW!!! it is WAY MORE than I ever expected! My kids tell me that this is my 007 car! It has so many cool features and I didn't even get a loaded vehicle! I went in just for the exterior look and got so much more. I highly recommend Mini of Stevens Creek and DeAndre. What an awesome experience!

My wife and mine experience was absolute perfect. They could have been any nicer the facilities are great pet friendly everybody we met had a smile on their face the equipment and Car they were selling was top notch and unbelievable accessories. I would recommend this location to anybody looking at buying a car and it doesn't hurt to get a great deal on that new car that you buy

Nice and helpfull. Nice and helpfull.

You promised a 4-hour experience: I waited in the lounge. The job was done in less than 3 hours because you put two people on it. I was delighted!

The sales person was awesome, the process not so good, the only reason I purchased there was my kid, she wanted that car.

Excellent experience from conception to completion. I recommend Robert Roberts as a knowledgeable consultant.

Couldn't have asked for a better experience at Stevens Creek Mini in San Jose! Our salesman Marco was an absolute pleasure to work with. His knowledge of the cars was extensive, and he gave us plenty of room to consider the models at our own pace. When we decided on a particular model, the whole process of trading in our vehicle and getting through all the pricing and paperwork was very smooth and hassle-free. The price itself was exactly what I was looking for and we drove away as very happy customers. Highly recommended if you're considering a Mini and you're in the San Jose area!

I was looking for a used prius. I went in not really expecting to buy a car but the great service and low pricing convinced me not to walk out of there without the car I wanted.

Great from start to finish , listened to what I wanted and found it, then financed it. They were so helpful and respectful. I will return for my next car.

My overall experience was good except we had to wait 2 hours before going into the finance department to sign paperwork. The total time was a bit long from start to finish 5 hours. The sales person Melissa Rohrbacker was very professional and knowledgable in answering our questions. She did accommodate us in test driving 3 different Mini Coopers before making our decision. Just would have like the waiting time shorter, there should have been more then 1 finance person.

Very good service from the centre overall. I would definitely recommend it to friends.

Amazing!! Really the best dealer out there, I tried with several others and never got close to the service and follow up this guys did! I truly recommend them!

Best car sales experience of my life. Superbly professional sales staff with complete and utter dedication to meet the client's needs. Felt very comfortable dealing with sales staff, and felt that I, as a person, was more important than the sale. Any possible questions I had were answered in detail, and even post sale, should I have any queries, I am given the option to contact my sales person directly at any time. Would recommend everybody who would like to buy a car to AutoNation without hesitation.

Had a Bad experience with the Financing Department at Mini Of Stevens Creek, finance department guy was applying for a auto loan but there was problem in getting the loan due to the less/no credit report, as we are in US for less than 2 years. Our First loan application was rejected. Finance guy applied for the loan from the different bank with out checking with the customer weather to proceed with the new loan application with the new Bank, This will have an impact on the customer credit History. Normally Finance Guy should have asked the customer if I he wants the process the auto loan with a different bank, Instead he made a decision on his own and applied for a different Bank. This as Created Bad Remarks on the Credit Report. I will not recommend Financing your MINI from the Finance department at MINI of Stevens Creek.

Mini on Stevens Creek is great to work with! They have a very friendly, knowledgeable Staff that keeps your needs in the forefront of your purchase process. I love working with them and would highly recommend their service!

Ken @ mini of Stevens Creek was the best! He worked on getting me the perfect car for me, met my price point, and all I had to do was pick up the car. Everyone there was so nice, and easygoing, no pressure, and quick too! I highly recommend working with Ken, I'll be back for my next mini for sure.

Bought a mini cooper 4door recently, The buying process was painless, and sales & finance people were helpful and courteous. Overall I am happy with the car and the dealership!

Ricardo Martin helped me find my Perfect MINI! He had exceptional costumer service. He went way beyond my expectations of a Cars Salesman. Ricardo was pleasant to talk to with no pressure involved. He was extremely knowledgeable and answered any questions that were brought upon him with a happy smile. When I came in I brought my entire family with me. He included them and made them feel important by answering any questions that they had as well. He is by FAR the best sales person they have on the floor. Before meeting with Ricardo, I walked in the previous day. This sales person had poor costumer service and was rude. I almost didn’t return until. I then got in contact with Ricardo through MINI ‘s Website. I would strongly recommend to anyone who is looking to buy a MINI to make an appointment with Ricardo Martin. ¿

Mariah was great! There was absolutely no pressure and our experience at MINI Stevens Creek was awesome! They also have the largest selection of MINIs on the Bay Area. There were so many to choose from. I would definitely recommend anyone that is looking to buy / lease a MINI in the Bay Area.

Every part of the car purchase experience was well managed. I was concerned about the time of the day and whether the purchase could happen on a Sunday evening. But the dealership handled all details efficiently and the car was detailed, too! The two sales guys I worked with were patient as I sorted through the many inventory choices. I was able to find the right car for me and my budget.

Excellent experience. I highly recommend you ask for Jeffrey Mazzella if you are looking to buy or lease a Mini Cooper. He was fantastic.

I really like the customer service. They made it easy for me to go ahead with my choice .

Great Sales Department - Special thanks to Scott R. for an awesome experience!

Brian Smith is a great sales person, personable , charming, patient and knows his product line, in this case a Mini Cooper S.

Awesome!! The experience was a pleasure! Melissa made the experience super fun!

The buying experience was fantastic. Jeff, the sales associate, was very knowledgeable and answered all my questions. He was also very patient as I kept making changes to the configuration, or asking more details about certain options. He never pushed for adding more options, and even very honestly told me which ones I had added but didn't really need. The overall experience was great, and I love the Mini I got.

Arrived on time for my service appointment only to be told to wait to be helped since someone got there early and she was helping him first. She inaccurately described problems on service ticket and problems with vehicle were not fixed yet she said they were all fixed. Perhaps you could wash your loaner cars inside and out?

Marco O. made my Mini purchasing experience an extremely low stressed experience. The real stress was deciding on the model, color and accessories to include! I could think of Marco as my kid brother, full of enthusiasm and energy for the product and brand he's representing. No hardcore sales tactics with him, just friendly banter, however, he will pick up on those unconscious "clues" you give him to help you make up your mind! Unfortunately, I had to wait two agonizing months before I could go motoring. This was no fault of Marco's, it was because there was no car in their inventory with the exact specs of what I wanted. Marco's quote for expected delivery date was very accurate. It was nearly two months to the date when I could take delivery of the car. I've had the car for less than one week. It's fun, peppy, exciting, nimble...all the things and more of what I would have expected!!! Thank you Marco for helping to add some fun to my motoring needs!!

Visited Mini of Stevens Creek last week for first time as I bought a used Clubman and had it serviced while checking on accessories. The service was simply incredible. Service and parts staff were courteous, super helpful, and prompt in every manner. I'm only giving 4/5 stars for facilities because other Mini dealers have a larger showroom area for store for Mini gear.

I had a great time working with Marco. I really felt at ease purchasing a Mini with him. He had a lot of patience as I asked a long list of questions. He always answered with a smile. The way he handled all the communication, and expressions was very honest and kind. The dealer was not pushy unlike my experience with others. Although I had a small mis-happen, since I bought a certified used car, it was handled quite professionally. Highly recommended

Great experience. Great service. Process was very smooth and organized which made things simpler.

Ricky Martin is attentive, knowledgable and personable. When I arrived at the dealership I was greeted immediately. I requested a Spanish speaking sales person and my request was accommodated. In less than 3 hours I walked out with a new mini, and it was delivered to my home! I would like to thank Ricky for making the purchase of my new mini one of the most effortless transactions.

My experience purchasing my MINI was really quite wonderful! Ricky was great. In fact, that was my first experience buying a car, and I was nervous about making such a big purchase. Ricky's presence calmed my nerves and I felt totally comfortable. Ricky was pleasant, knowledgable, and took care of us the entire time we were there. I had a great time chatting with him, as did my parents. I love my new car and I would 100% recommend anyone in interested in purchasing a MINI to go to your facility and request Ricky.

Everyone that works at the Stevens Creek dealership is very friendly and helpful!

incredible costumer service! Tony was very helpful.

Great buying experience of used Acura TL. Sales person Larry was a great help. He helped us understand the process and provided all the necessary help to make the purchase smooth.

My Wife and I were looking for a replacement commuter car, used at a specific price. We met Tony on the lot, got a tour of what fit our criteria (or close to it) and went for a test drive, all pretty standard fare. Where Tony went above and beyond was in our request to find a certain vehicle, in a certain color at a certain price point. He proceeded within 24hrs to return to us with relatively close results given the tight parameters. This service, combined with his relaxed yet informative resulted in us purchasing a vehicle on the lot that met all but one of our requirements (color) the very next day. We have been in contact with him for various additional items and he continues to shine post sale, providing us with excellent customer service. Top notch sales guy, top notch people!

I bought a used G35 from Mini Stevens Creek and had a very positive experience. Robert was great to work with, especially since I was driving 40 miles to check out the car. He texted me more detailed photos, before I decided to drive down and see it. The truth is I couldn't even haggle in good conscious over the price as it was a very fair price, even for a private party sale. Good and honest people to buy from.

The team at Steven's Creek was amazing. Marco was able to answer all my questions in an easy to understand way. The test drive experience was great! It was a great experience, there was no pushing or pulling, just a a clean and very enjoyable purchasing experience. Henry in Finance was also an enormous help and guided me through the final purchase process. Can't wait to continue working with them over the next years while I care for my little red Mini!

In a sea of substandard, mediocre autos and auto dealerships - here sits MINI, taking names and rewriting the rules for what a stellar auto and auto dealership SHOULD be! If you're like me, your journey began online, doing comparison shopping - then a move on to Consumer Reports to get the unfiltered (and 'not paid for') truth about your car of interest.... and then to a chat with your friends to find out what they love - and HATE - about their cars. If you're lucky, maybe you can fit in an auto show to see everything you're interested in at one location... But there's no escaping it... from there, you take one of the most dreaded steps in the process: you make the in-person visit to a dealership, where the minute you step out of your car, you take on the persona of road kill, to be pecked away at by a sea of ravenous, unrelenting, pushy sales people. ..... except at MINI of Stevens Creek - where they have thrown out the rule book for 'archaic sales practices' and written a NEW one - one where YOU are truly in the 'driver's seat' of your buying experience, aided by the expertise of one of their stellar 'MINI experience consultants.' My 'co-pilot' in this process was Brian Mikal Smith - a car buyer's DREAM! I thought I knew everything there was to know about the MINI I was interested in (the new MINI Cooper S 4-door), but he was right there with the extensive 411 to give me that, 'but WAIT - there's MORE' experience! 'Bonnet to Boot' - there was no detail left unaddressed - and no question (on my part) too lame to be answered. To THINK I was looking into buying a car - and having fun at the same time??? Unheard of!!! There simply aren't enough positive accolades (or time to list them all!) that would do Brian justice. In the very rare moments where I might have stumped him, the rest of the 'MINI FAMILY' was right there to back him up - everyone there works as a team to get your questions answered - and to ensure that you are fully informed and have every confidence in your selection. And there is zero pressure to get a feature that you don't want - it's all about YOU and making your MINI fit YOUR needs - your personal specs... And Brian even pointed out to me that getting a certain package would save me money AND get me a couple extra features in the process! YEA!!! Gifford Chan... Carol Kobach... every 'Motoring Advisor' is great - they all have each other's back - it's obvious by the constant, genuine smiles you encounter - they love what they do - and they LOVE MINI'S! ... and if you're lucky enough to get Trent Davlantis as your MINI Service Advisor for your car's future needs (as I was)... Heaven, I tell you... PURE HEAVEN!!! Even HE went above and beyond to show me some things on my freshly delivered MINI that I had yet to learn! Your MINI is all about personalization - and your experience with the people involved with your vehicle should be a personalized one as well... and that's exactly what you'll find here! MINI is FAMILY! While some may gasp over the price of the MINI, one truly needs to look at the 'value added' --- take into consideration the warranty and what's covered (mind blowing!) - the one full year of a SIRIUS radio subscription (Ford gives you three months)... the roadside assistance program... the safety features... and about 70 MINI's available to loan to you, free of charge (with the exception of refilling the gas tank) for as long as your car is in for repairs (say 'buh-bye' to those shuttles!!!). No, there isn't much wiggle room in the MINI pricing - but who likes to haggle over a car price? Not me! And when you are truly receiving value for the price that you are paying for one of the few big ticket items you will buy over your lifetime, it's a valid, justified investment. My last vehicle buying experience was almost 20 years ago - a Honda Civic. I did the same thing (extensive due diligence prior to purchasing) - and I was actually one of the very first individuals to utilize an online service for a vehicle purchase ('AutoVantage' --- I was interviewed by Business Week Magazine, covering my experience in one of their issues) --- so I am writing this review as someone who has a bit of a track record in sizing up what does and doesn't work in the car buying experience --- MINI of Stevens Creek is doing everything right!!! If anyone's on the fence about a MINI purchase from MINI of Stevens Creek, hopefully this review helped to tip the scales in their direction. But check it out for yourself... you'll see what I mean! (okay... gotta run... time to DRIVE my awesome MINI!!!) :-)

I had a great experience with the sales rep who helped me during my purchase, Howard Paul. He was very patient throughout the whole process and tirelessly looked for the exact car to fit my needs with out being pushy at all. He was very detail oriented and made sure to explain anything I didn't understand and showed me all the features of the cars I was curious about. It really seems like customer satisfaction is at the forefront of their priorities!

I went there this past Saturday and can honestly say this was the best car buying experience I have ever had. We had the pleasure to be helped by Ken (Sales), Carol (Manager) and Wayne (F&I) and couldn't have asked for a better experience. We were treated with respect and not for one minute felt pressured or like we weren't told the truth. We were allowed to take our time and shop for the perfect car and Ken, Carol and Wayne were nothing but kind and respectful. I would definitely recommend this dealership to anyone. Thank you so much! We will be back. Oh, and I'm absolutely in love with my new MINI.

Great experience! Gifford Chan was awesome! Quite knowledgeable of the vehicle.

I had a wonderful experience at MINI of Stevens Creek - Brian Smith was my sales rep and he was extremely friendly and helpful. I felt none of the typical "car dealership pressure" with Brian and feel very lucky that he was the one who came out to greet me and my husband as we browsed the lot looking at the cars. A BIG thank you to Brian at MINI Stevens Creek. --Tracy & Kurt M.

Saw the car I wanted Online.. Went in for a test drive and bought it on the spot..Larry Lyons, my salesmen, was very helpful in figuring out just how a hybrid works and the people in the Financial Dept. were great.. Overall a long day with great results..

I brought in my 2011 MC Clubman because the check engine indicator was ON and the radiator fan continued to run even after shutting down the engine. It did not matter if drove 100 miles or 1 mile or even just firing the engine and shutting it down, the fan will run for about 5 minutes (even in cold weather). Anyway, I brought it in and Jose (Pepe) Cortez helped me. He mentioned that a few TSBs and recalls are required to be performed on my car and they will take care of those for free and that they will provide a loaner. Up to this point, the service I experienced would be routine or ordinary in comparision to any dealerships but what sets MINI of Stevens Creek apart was how extra responsive they were. Patricia worked with me on the phone to ensure I had an apptointment that was OK with my timeframe anf that I had a loaner. Pepe also updated me twice with detailed information as to what was performed on my car. He was not rushing or shortcutting his explanations. Now the best part, after I picked up my car, drove to work and drive back home, my car registered an engine malfunction fault. Obviously, this worried me. The dealership was closed but I emailed Pepe and left a VM requesting for immediate help and rush appt with a loaner. I was not expecting Pepe to reply the same night, I was hoping he would see my email or VM in the morning and then call me but he replied and confirmed that I can come the following day - that is being responsive and caring for your clients!!! When I emailed him again that morning to remind him I am on my way, Pepe replied again confirming that he will be available to help. Super! Five stars for client accomodation and service. I hope the work performed will be the same way - to be updated later.

My experience buying my Mini Cooper S was excellent. The salesman was very patient in explaining all the options with the car and helping choose the best ones for me. That is one reason I enjoy so much driving my Mini. It is exactly the car I need. Plus, it's fun to drive!

My husband and I went to look at the Mini Countryman and wound up purchasing a 2014 Mini Countryman from Mini of Stevens Creek . Robert Roberts was a pleasure to work with. He listened to what we wanted and matched us up with the perfect car. We went on a road trip the following weekend and the car was great on gas mileage and the perfect size for 2 adults, 2 dogs, and luggage. Thanks!

I visited Mini of Stevens Creek in July of 2014 looking for a 2nd car for my wife and me. The entire family of employees were a pleasure to work with. My motoring advisor was Scott Rachfal who made the joint venture a pleasure, no sales pressure just good advice and common sense approach to buying my Mini. We ordered my 2015 Mini that day and the car arrived in Oct. the 13 week wait was well worth it. We pick up our gem on Fri the 10th, it sat there so pretty and said here am I all ready for a new garage to house me. We have only praise for the team on the ordering and the delivering of our Mini, we feel that the follow up from this point on will be performed just as well. Wayne Wallace the financial Service Manager was very helpful in his part of the process, also Sharon in the accessory and parts was very nice and easy to work with. Thanks to Carol Koback for her role in our purchase. Over all the team will get a big thank you and high rating from us. I enjoy writing these comments on this our last new car purchase. LEE H. a

Love my MINI hardtop S. Felix is my service advisor and he rocks! Just picked up my car from the service dept. and it's nice and clean :)

Mini of Stevens Creek was the best car buying experience I have ever had, and I've had a lot of cars. They took care of me from the lovely receptionist who greeted me, through the shopping process, all the way through financing. I received nothing less than VIP treatment. I would highly recommend Mini of Stevens Creek for your next car purchase!

Had a great experience buying my first car here. Everyone who worked there was so friendly and made the process pleasurable. I highly recommend getting in contact with Claudia if you're interested in purchasing a car here.

Howard and Karol were amazing. We moved the process along as quckly as possible and had a new car that same evening. Howard was funny and very relaxing to work with. There was no sales pressure and the entire team made it incredibly fun to do business with them, even Wayne in finance! Can't say enough how much I would recommend this team if you are in the market for a new car. PLENTY of inventory to choose from and great people to make the experience awesome.

I purchased my first new car in 1970. Since then we have purchased at least 10 new cars. Most purchases went ok, this Mini that I bought from Marco O. was the best experience I have ever had dealing with the salesperson and management. We love Motoring around our little town of Carmel.

Feedback on my sales persons, I ordered mine from Howard and Ricky on 5/31 and took delivery on 8/6. During the 2 months waiting period, both Howard and Ricky replied my emails questions within 24 hrs or less. I called them a couple times during the hr of 9am-6pm and they were always available to help. During my 2 month wait, I read a lot from user forum on minif56 and northamericanmotoring where Mini F56 owners share technical issues which they encountered. I asked Howard about these issues and he always had answers for me. Feedback on other staff, Stevens Creek Mini is on my daily commute route so I stopped by the store very often and had chance to interact with other staff. Macro, who is a sales, gave me a tour around the facility. Trevous, who handles new cars as they arrive from the port, shared me with his MCS racing experience against other exotic car. Greg, who is the sales mgr, personally install a black jack mirror cap on the day I took delivery. There was another sales, sorry that I didn't ask for his name but he is a while guy in his 30-40, helped me to check my car status on a day when both Howard and Ricky were off, even I wasn't his client. Overall I will give Stevens Creek Mini an A+. However, MiniUSA a B for the not-so up to date owner lounge tracking, especially after the cars lands on US. The VDC needs to keep a better record and be able to pass down to the customer.

Love this dealership!!! They always take good care of me & treat me like family. Thanks MINI OF STEVENS CREEK!!!

We had an excellent experience buying our new 2014 Mini Hardtop, Ken O. was our salesperson and he did an great job of answering our questions, taking our factory order and keeping us updated as to status of our order. Ken also provided a quick and smooth final delivery of the vehicle including a thorough explanation of the car's options. The sales staff also provided great support later on when I had a couple of questions about the car.

Overall was a very good experience. Once i walking into the dealership and saw all the new cars on the floor, it was a great site. They have so many options you can sit in on the floor. They pack so much into that small space and it is wonderful to look at. The test driving process is very simple and easy. Once you go on your drive just be careful, you will want to buy a car from them. The friendly staff and knowledge is very encouraging compared to other dealerships i have been too.

Professional people, excellent facility, no pressure

buying a car and trading in a car was never fun prior to this time. professional, friendly sales staff from the start to finish.

Howard is great! Helpful, knowledgeable, respectful and definitely not pushy! I would come back everyday to buy a new car if I could afford it.

Great experience. Robert R. knew his stuff, answered all my questions, listened to my concerns. Excellent, non pushy non condescending salesman. I am delighted with my new, jolly, little mini

I currently bought a 2014 Mini Cooper from Mini of Stevens Creek last week, and couldn't be more happy with the overall experience. I was lucky to have Ken as my salesman and he made the experience fantastic! Very personable, very knowledgeable, very friendly and very fun atmosphere to be around. The car is absolutely amazing and Ken was great communicating with me throughout the whole process as I was moving here from Canada. The transition couldn't have been any smoother. I would definitely recommend Ken and this dealership for any future customers and if I was to buy another Mini, I know exactly where I would be going.

This was a great car buying experience. I knew what I wanted and just needed to test drive and then start the buying process. The whole customer experience was great, got the add ons I wanted, and I was done in less than 2 hours with a great deal. Both Ken O. and Carol K. were fantastic.

I had an easy and pain free car shopping experience. My sales person (Scott) was very patient with me and I appreciate that. He even drove us to get lunch during the test drive!! Thanks again for all your help!

The staff at Mini of Stevens Creek was actually fun to work with. No pressure. Test drive as many as you need to. Super nice. And they went out of the to find the car I wanted, even though the color was discontinued. I can't give them a 5 because they really would not budge on the price, at all. The sales staff is wonderful. The price policy, not so much.

Worked with Jennifer T. She was good. Great service. Little pricey, but hey, we are talking semi-luxury segment.. All in all, great staff, friendly people....

I worked with Melissa R. and she was really awesome in replying to emails, searching for cars within my interests and price range, and she was really helpful in person. Their price was appropriate and they were easy to work with I loved my experience and I love my car!