13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the MINI of Stevens Creek Difference

Reputation.com takes customer reviews and other indicators to create a measurement that helps us help you. It's called our Reputation Score, and AutoNation has one of the highest in the industry! That's because we use it to work towards one goal, improving your customer experience.

It's not just about star ratings.
Our Reputation Score includes a total of nine metrics including volume, frequency, and reach that make up the full customer review picture.

Dealerships review every testimonial.
All customer reviews are sent directly to our stores and corporate leadership team daily ensuring continual improvements to the customer experience.

Real reviews, from real customers.
Reputation Scores are authentic, since they're based on customer reviews and determined independently by Reputation.com.

Recent Reviews from MINI of Stevens Creek

Poor post-sales service, lack of transparency, and low responsiveness to status of my vehicle if any response at all to voicemails and emails. My vehicle is missing and in an unknown condition at the dealership. Mini of Stevens Creek sold me a trade-in over a week ago. Red flags appeared before I left their dealership, one being the headliner dropped as we opened the rear hatch to put in my escooter. Clearly, the dealership tucked it away for presentation and the sell. When I drove the vehicle home for the first time, I could see slight smoke coming from the engine but no check engine lights. Only 'Serviçe Now' warnings for the corning lights. I did not have the vechicle 3 days before having to take it into the Porsche dealer and Mini of Steven's. The check engine light came on during my short drive to work. Initially, the Porsche dealer recommended I get the headliner fixed first and said I should note the safety issues with Mini of Stevens Creek. When I brought my vehicle back in after the check engine light came on, Porsche also recommended I take the vehicle back to Mini for a diagnostic. I took my vehicle into Mini, spoke with the Service manager and a gentleman that was there when Mini sold me the vehicle. They assured me I would get a call and/text back but I never heard from them with the exception of the sales guy that would promise to check with the Service department and get back with me but he never does. So I reached out to the general manager at the number posted on email from Mini thanking me for my purchase and ironically asking me to review their customer experience. The general manager was "in a meeting". And the administrator/operator took the opportunity to tell me I must have the wrong dealership, ignored my requests to have their management follow-up with the Service, and just blatantly rude and condescending. I asked to hear back from general manager by the end of their business day. Nothing. No voicemail, email, or text. Is this the same general manager whose spokesperson responds to these reviews asking us to call the same number I called so the GM can improve on a bad experience?

Leon Spencer Jul 21, 2021

The previous times I’ve taken my mini to this dealership has been an amazing experience. However this last visit was by far my worst experience. I initially had an appointment on a Saturday late morning (11:20am) but needed to reschedule when I got to the service center since they were short staffed. I had no qualms about rescheduling the appointment but didn’t understand why I didn’t get a courtesy call to inform me or to reschedule since I drove down from San Francisco. I wasn’t upset having to reschedule since I empathized with being short staffed having worked as a healthcare worker throughout the pandemic. The man who helped me easily rescheduled my appointment to the coming Friday. He told me to drop off the car at 8am and they will have it done in a couple of hours. Wednesday comes and I receive a reminder email from the dealership stating my appointment on Friday but the time on the email said 11:20am. I called the dealership to confirm the time and the receptionist couldn’t find my appointment initially and had to talk to the man who rescheduled it for me. The receptionist relays to me “8am is fine. We’ll see you Friday.”The Friday comes and I have my partner drop off the car for me since I had to go into work (he dropped me off on the way down to Steven’s Creek mini). He did arrive about 35 minutes late but apologized and spoke with the man helping with my service. The Steven’s creek mini usually has a free shuttle service (up to a certain mile radius) while your car is being worked on but the man told my partner he should get a Lyft (this may be because they were busy which is fine if they mentioned that to him). He goes about his day trying to kill time waiting for a phone call to hear that the car is done. My partner finishes lunch and calls the dealership around 2pm asking for an update. The person on the phone then states it won’t be ready until closer to the end of the day (they close at 6pm). My partner mopes around for another couple hours and calls back at 4:30pm for an update. The person on the phone told him to come at closing time and that he would wait with him until the car is done. My partner is waiting at dealership right before 6pm waiting for the car’s service to be completed. He had to pay $50 for tire rotation which should have been included in my warranty especially since it wasn’t rotated on my previous milestone service (65k miles) which was about 3 weeks earlier. I had finished work at 4pm and had to take a Lyft home since my car was down in San Clara. I’m giving the mini of Steven’s creek 2 stars because I feel there was a lack of communication and misinformation provided prior to and on the day of my appointments, they charged me for a service that is included in my warranty, and the time they took on the car which caused both me and my partner to pay for several Lyft/Uber rides to get us to and from locations because we didn’t have the vehicle done in a timely manner.

Rosie Lin Jun 4, 2021

I am sad to report that I had a very disappointing experience with Mr. Hector Salceda. I arrived early for my 11am service appointment because of a clicking noise and was promptly received by Mr. Salceda. I was told to expect service to be completed by 4-5pm the same day. I received a courtesy car for the day. Five hours later, come 4pm, I return to the dealership expecting service to complete soon. By that point, I had received absolutely zero communication from Mr. Salceda on the progress of the service. By about 4:30pm, I walked up to Mr. Salceda to ask for an update, and he annoyingly replied that it was being worked on. Since service closes at 6pm, I assumed that it's going to finish by then. I did not receive any indication that any parts needed to be ordered or that I would not receive my car back by end of day. Come closing time at 6pm, still with no communication, I walked up to Mr. Salceda and asked for an update. He told me at this point that parts would need to be ordered and that the car would need to stay in the shop until next week. I was told to use my courtesy car in the meantime. At this point, I was upset for multiple reasons: 1. I wish I had been told earlier that I would not be receiving my car back the same day, and 2. The customer should not be the one inquiring for an update at the time service hours close. Mr. Salceda should have been proactive in letting me know that I would not be receiving my car back so I could have left earlier. This mistake is a blatant disregard for customers' time and schedule. Mr. Salceda's excuse was that the shop was busy that day. The reason why people book appointments is to have a dedicated team to service vehicles in the allotted appointment time. He did not even bother to apologize and overall seemed very smug in his attitude. I emailed about my experience to John Gullo who promptly responded to my complaint and I returned for service on another day. I had my car repaired and my experience was mostly positive. In my previous appointment, Mr. Salceda told me that parts needed to be ordered for the recall notice I had on my car. In my second appointment, the fantastic service rep, Ernesto, told me that the recall notice was simply a software update. Unfortunately, Hector lied to me that parts needed to be ordered for the recall notice.

Alan Sep 13, 2019

I would give 0 stars if it was possible. Avoid doing business with MINI of Stevens Creek at all costs. My experience with buying a car from MINI of Stevens Creek was a trifecta of utter incompetence, horrible service, and highly questionable business practices. During the purchase, the salesman tried to sell me unneccesary additional warranties and insurance, which is annoying, but to be expected I suppose. However, after I declined right away, the salesman proceeded to launch into a 30 minute sales pitch, while holding the purchase agreement hostage. No amount of "I'm not interested" made a difference, and what should have been a straightforward transaction turned into a torturous experience. Additionally, the car was missing features that it was advertised with (related to the car's multimedia system). This is plain and simple false advertising, and a criminal offense. They did an inspection and attempted fix the multimedia system in their service department, but were not able to accomplish anything. After taking the car to a third-party service station, the issue was fixed, showing the incompetence of MINI of Stevens Creek. But their incompetence did not end there. As expected from any car dealership, the sale included handling of the registration with the DMV. After not receiving the registration and stickers for several months, I inquired about the delay at MINI of Stevens Creek, but the only response I received from the completely apathetic customer service was that these delays are common, that I should wait, and that they'll be in touch. Nothing happened for *six months*. I ended up doing everything myself and got my tags and registration within days. It turned out that MINI of Stevens Creek simply *did not do anything*. Despite this being an extremely basic and fundamental aspect of any car sale, and it was explicitly agreed upon when I bought the car. To reiterate: I strongly advise anyone reading this to avoid doing any kind of business with MINI of Stevens Creek at all possible costs. Whether it is for sales or service. Take your money elsewhere.

MSCC Mar 3, 2019

The manager, Kam, is unbelievably rude and unprofessional. I am currently working on getting a replacement car with the MINI corporate because the one I bought was indicated defective. I visited this MINI because they had a car in their inventory that was a possible candidate as my replacement car. After I saw the car in person, the salesman took me to the manager. I was confused why I had to talk to the manager because I was working on this issue with my dealer and I was just there to see the car, but I greeted him when the salesman introduced him. Stevens Creek dealer knew my dealership and I are interested in the vehicle in their inventory. As soon as Kam knew I was the one who is working with another dealership to find a replacement car, he gave me a hostile attitude and said, “so you are not buying a car from me. Then why are you wasting my time and my salesman’s time?” Then, he forced me to leave just because I was not buying a car from them. I swear I did not say anything to him except a greeting, my name and I was with a different dealer. I understand that I am not making them a direct profit, but he had no reason to be this aggressive. I don’t think he ever had to face the consequences of his action because he didn’t even hesitate to say that if I am not making him any money, then I got to leave. He refused to give his full name nor his business card, so I don’t even know if this is his real name. He is not doing any favor to the dealership, customers nor MINI. Kam needs to learn how to act professionally and most of all, act like an adult, not an angry teenager who is going through puberty. Unfortunately, this is not the first time I was mistreated in this dealership. In 2013, I wanted to buy a Mini and I came to this dealership. However, they refused to show me any cars just because I was 19 years old. After experiencing this, I left the dealer and bought a car from another brand on the same day. This dealership does not represent MINI, it’s something of their own. From what I experienced from this dealership, they only care about your money. They think they are entitled to treat you like shiit if you are not giving them money. Also, they will judge you based on your looks. Please don’t be go here. Shady dealership. Stay away. I had three of my friends and coworkers who were going to buy a Mini and considering this dealership. I turned them away because I don’t want them to be mistreated for no reason. I will keep doing so. I am so glad that I didn’t buy from this dealership. They don’t deserve my money.

Soomin Seo Oct 19, 2018

I went in for a recall. It's the nearest Mini dealer to me. I don't usually go here because it's far from home, but I also forgot another reason why I don't go here; wait times are bad. When you arrive they take your key and then tell them to go inside and wait for a service rep to come talk to you. Granted I was early for my appointment, but I waited for at least 20 minutes for someone to come talk to me. He went over what was going to be done to my car (the recall item replacement and he told me they would do a multi-point inspection). He said it should take about an hour or so. I also thought he said that he would be right back with the paperwork, but that never happened and I didn't have a copy of what work would be done. I signed the paperwork, but never got a copy until I checked out. Since he said an hour or so, I decided to wait. I waited for 105 minutes and decided to go ask him how much longer it would be. He said my car was being washed and should be ready shortly. I went back to the waiting room and another 30+ minutes passed and finally he came and told me it was ready (and about some issues and did I want a quote) and to checkout with the cashier (it was free, but protocol I guess). Then they couldn't find the key. So another 10-15 minutes elapsed and they finally found the key and I left. I wished he had overestimated the time it would take rather than lo-ball the wait time, I wouldn't have waited there. Taking longer than what he said leaves a bad taste, whereas taking a shorter time than what was told leaves you in a much happier frame of mind. This scenario happened to me before (the wait time, not losing my key), plus he didn't seem too sympathetic to my having to wait longer than expected, no apologies. In fact he seemed rather smug. Also, the invoice stated that "Customer requested to have Multi Point Inspection performed this visit" I did not. I don't even know what it is. HE TOLD ME that they would do this multi point inspection, not my request. The car wash was nice though.

Unhappy Aug 16, 2018

I’ve had numerous things go wrong with my Mini once it reached about 8 years old. I just moved to the San Jose area, so this was my first time at Mini of Stevens Creek. At first, I was very upset that there was something wrong with my car again (I’ve spent about $3000 on repairs in the last month). I made an appointment at this Mini dealership because I wanted to ensure I’d get quality work done, and they definitely didn’t let me down. After shelling out over $1000, my car drives like brand new! The acceleration, braking, and handling are so much better. I remembered why I had chosen to buy the Mini in the first place, and it almost made the $1k worth it. The experience while my car was in the shop was a little less than optimal. I made an appointment in the morning hoping I could just go in and drop my car off and go into work right after, but I had to wait in a waiting room for them to call me back and verify all the information that I had already given over the phone when I made the appointment. This was a little annoying. My service advisor was really nice, however, and said that they’d give me a call back when they knew anything about my car. This was not the case. I had to call to get any information myself. They had already found out what was wrong with my car and had the parts list ready, but for some reason, I was not contacted to give the go-ahead to start work on the car. This made the whole process stretch out to 2 days instead of only 1. Also, when I came in to pick up my car the following day, my service advisor was not working, and everyone else seemed clueless as to where I needed to go to pick up my car (really?). It took a couple times of asking different service advisors where to go before I found out I had to go to the Mini store cashier to pay. Overall, I’m very happy with the better performance of my car after the work was done at this dealership. My service advisor was very nice and knowledgeable, but not prompt with trying to get my car back to me as soon as possible. The other service providers seemed a little clueless in my honest opinion. Glad I got the one I did. I even got about $300 off the original quote, which I thought was awesome as well! I would recommend my friends to go here for any Mini issues as long as they didn’t need their car back right away.

L Jun 14, 2018

I just recently purchased my Mini Cooper Countryman from Stevens Creek Mini. The negotiation and sales experience was outstanding. I came in having done my homework and without price haggling I was able to get a price that I was comfortable with. I ordered my car and found it took 10 weeks to get and that was OK with me. After the car arrived I took it for a ride and that is when I feel that the quality suffered. I first negotiated my down payment at the dealership and then went into finance. Again, very little upsell, as I new what I wanted and what I was going to pay for it. The dealership was also able to get me a better loan rate on my car loan from Star One Credit Union. Only issue was that, I expected Star One to contact me, and they never did. The finance person called me a few weeks later and asked why I have not joined the union and why am I holding up the funding. I explained that I was awaiting for Star One to contact me and he "oh No, you have to set up your own account", which was never explained to me, that I was the one needing to be proactive. Next, when taking my money, the dealership was not set up to take credit card payments more then 5K, even though in sales I told them I was going to put 10K down. I actually had a promotional check from my bank and the dealership would not accept that type of checks. It was tied to my Master Card. So, I needed to scramble to make the financing work out correctly. This meant going back to the dealership two additional times to make my down payment. Not very encouraging, they need to be more flexible and work with a diverse customer base. The delivery of the vehicle was not very good either. The dealership has an Countryman ( maybe a Mini) Guru and it was a young guy that did not have a lot of answers. When things started not to work correctly, he diverted the blame. I spent an extra hour working with him to get through the delivery process. To DATE, Apple CarPlay does not work correctly in my Mini and the dealership stated I have to wait until an IOS upgrade in several months. Even though the Mini website pages states that the Countryman is fully compatible with the IPhone X. It is not. I asked about a few other items and he did not have the answer. For a Guru, he did no follow up on questions that I had asked, and I had to find the answers in the manual or online. One thing he did do, was send me a email inviting me back for a Guru orientation, even though I went through that the day of the delivery. I guess he does not remember ( make notes) of people he as already met, or who he needs to follow back up with to get answers to the customers. Would I use Mini of Stevens Creek again, the answer is yes but you need to understand they do have some new staff and the staff is not fully trained. Since this post, I took my Mini in for Service for a pulling problem on the car on Monday. Wednesday, I picked it up and today I am taking it back again. It is still not fixed. However that is another post- after the issue has been resolved.

Lou Zellner Apr 5, 2018

I had my car at the Mini of Stevens Creek dealership for the repair of my glass sun-roof. It had shattered (hole of ~ 1 foot in length) while I was on my way to work, about to exit 101 at Willow Rd. Although the dealership confirmed that an impact must have caused the glass to shatter I still see the chance that this could have been a warranty case (something not right with the glass, too much tension, etc.) Anyways, Luver, my service advisor, did a nice job explaining the options to me and that it might take 2 days to get the parts in. I was happily surprised when he called me by the end of the next day to let me know that my car was all fixed and ready to be picked up. When I got there, the first thing I did to inspect the car was to operate the sun-roof. I heard loud grinding noises when the mechanism tried to slide the sun-roof open and the mechanism got even blocked by the glass pieces that were still stuck in there. Very disappointing! Obviously that part of the car had not been thoroughly cleaned. Nor had the mechanism been tested after the car had been taken out of the shop onto the parking lot. Andrea, another service advisor, took care of the situation and provided me with a loaner car. She was very nice and professional. The next day, Luver called me back, explaining that they had now air-pressure cleaned the roof cassette. In my opinion they should have done this right in the first place. I was asking whether I could have the sun-roof mechanism air-pressure treated again in the future, JUST IN CASE a significant amount of glass would have gotten stuck again somewhere in the sun-roof railing and gotten into the mechanism again. He answered that it would not be an option for me to come to the dealership every other month for the air-pressure cleaning. (Guess what, it was not my intention to visit the dealership now regularly. I simply wanted to have an option, just in case of remaining glass pieces not having been fully removed and the mechanism having trouble again.) No, my only option would to get the whole roof cassette replaced (!), in case broken pieces of glass interfered with the mechanism again. … Maybe this was the only suggestion Luver was allowed to make, but it did not sound very helpful. If it wasn’t for the service advisors I would have given the dealership 1 out of 5.

Andrea Neitzer Feb 4, 2018

Show next 5 Reviews

Reputation score by peer group in the automotive industry as reported by Reputation.com.

MINI of Stevens Creek

Real Reviews of Mini of Stevens Creek

13 Million Cars Sold to Happy Drivers

Come Experience the MINI of Stevens Creek Difference

Recent Reviews from MINI of Stevens Creek

Cars.com

Edmunds

Facebook

Google+