Horrible first time visit. The advisor was ignorant and does not have good knowledge about our my car. We had to wait for The “shuttle service” driver for 40min.

No more loaner cars... very disappointing.

MINI did a good job of following up quickly when I discovered a paperwork problem with the used car I purchased from them. They were accommodating with my schedule and worked hard to take care of matters, at no charge to me.

My battery went out, as well as the module for the windows and turn signals. Everything was covered by the factory warranty. Everyone was really nice and helpful, and Andrea went out if her way to be helpful.

Made an appointment for 10:20am for an oil change. Got there early, was told my tech called in sick but that someone would be right with me, An hour later I asked what was going on and they acted shocked no one had gotten to me yet. 30 more minutes and finally a manager came to apologize and got my service request entered and about an hour later they said that it was done. Another hour + was added at the end to replace a worn out engine mount. What I expected to take less than an hour for the oil change took over 2 1/2 hours and the whole process took 4 hours. If they can't handle the appointments they make they should call or text to reschedule. They killed my Saturday ☹️

Trent, the service advisor I work with, is my favorite. The conversation is always direct, honest, and problem-solving in nature, not problem-causing. Taking care of a car is a pain--so working with someone who communicates well makes it easier and less anxiety-provoking.

Not the best experience I've ever had. This was my first time using this business for Mini maintenance. From what I've read online, and in my Service Manual, I should change my oil once a year, regardless of mileage. The service rep didn't seem to agree with this and was somewhat dismissive. I had it done anyway, and didn't do the brake fluid flush ($200) that he said would be due in the next 1k miles of driving. Maybe we just had a personality clash, but he seemed annoyed at this. After the car was done, he came out and sent me to the cashier to pay. In all other places I've had service, someone would go over the multipoint inspection checklist and let me know what looks good, and what might need attention soon. That didn't happen, here, just sent to pay. After getting home and looking at the form, they didn't even bother to check off the items that were to be inspected, and no note as to whether fluids were topped off, or not. This leaves me wondering if they even did the inspection, other than the tires, since that area on the form did have notations. Maybe I'm being overly harsh in my assessment, but in comparison to other places I've been, it didn't stack up as well. They did wash my car, so that was a nice perk.

Nearly every time I take my mini there for service, it comes out with something wrong. Once they hadn't tightened an engine mount, another time a hose wasn't clamped tight. There was a nail in my tire, which I can't say for sure that they did it, but I found it a few hours after picking up my car. The people are nice, though

Great service. Friendly people. Nice place to get your Mini service done.

Great service and customer service

The best car dealership you could visit without getting frustrated.

Maritza was our salesperson for a recent purchase of a used 2015 F55 MCS. She was very attentive and did a great job in communicating with me over a 30 plus day period. Whether it was via email or text message she did a great job in helping the transaction move forward even almost to the point that I was completely backed out to not make the purchase. Certainly a great experience with her although th document process can be a bit more efficient.

Steven Quinn was the service advisor and was fantastic. He explained the issues and took care of everything while keeping me updated of progress. Great job.

Showroom is nice and clean, very Mini-Copper style. The sales person helped me is very patient to answer all questions and coordinated with other team members to seal my deal. I like it!

This is not a bad review for the Mini of Stevens creek dealership, but a warning about Minis.My 9 month pregnant daughter's 2016 Countryman caught fire 10 minutes after she parked it in my driveway. The fire destroyed 3 cars, my driveway and part of my garage. BMW recalls for cooling system failures cover 2007-2012 models. NBC Responds ran my story on TV last week. They stated that 21 Minis have caught fire while unoccupied. Their website has the video for viewing. On Youtube the video is named "Horrific Mini Countryman Fire". Once again, this dealer or any other dealer is not at fault for this major problem. BMW wanted me to sign an NDA that would stop me from sharing this information with the public. The public needs to know about this danger. BMW needs to fix this problem before people die.

Great service from the online appointment to the courteous greeting and the knowledgeable, very capable staff! Thanks Trent!

I've bought both a new and used car here, and all my service/maintenance has been done here. Never a single complaint.

Firstly, I want to say that Vincent, the agent who chauffered me through my indecision to a purchase, was above-and-beyond-the-call-of-duty great. He was patient, kind, knowlegable, and gracious throughout. I was neither hustled nor patronized, even though it was obvious I hadn't done enough research into these cars before I started shopping. The man who handled the warranty was not so great, but I'll leave it at that. The people who handled the mechanical problem the car presented 3 days after purchase were also gracious and helpful. Though I don't understand why even a 6-year-old car would be sold with a faulty thermostat, at least it was fixed the same day, even on a busy Saturday, and I was given a loaner car to get to work and back. When the check tire light went on the Monday after the repair (on the 5th day after purchase, the end of the free trial, cooling off" period), I began to feel just a little put out, but the light went out when I gave the tire air. I still love this car, which is SO much nicer than the beat-up Chevy I'd been driving for far too long, and I am willing to hope for the best, but maybe I should have brought a car expert with me to shop?

The manager, Kam, is unbelievably rude and unprofessional. I am currently working on getting a replacement car with the MINI corporate because the one I bought was indicated defective. I visited this MINI because they had a car in their inventory that was a possible candidate as my replacement car. After I saw the car in person, the salesman took me to the manager. I was confused why I had to talk to the manager because I was working on this issue with my dealer and I was just there to see the car, but I greeted him when the salesman introduced him. Stevens Creek dealer knew my dealership and I are interested in the vehicle in their inventory. As soon as Kam knew I was the one who is working with another dealership to find a replacement car, he gave me a hostile attitude and said, “so you are not buying a car from me. Then why are you wasting my time and my salesman’s time?” Then, he forced me to leave just because I was not buying a car from them. I swear I did not say anything to him except a greeting, my name and I was with a different dealer. I understand that I am not making them a direct profit, but he had no reason to be this aggressive. I don’t think he ever had to face the consequences of his action because he didn’t even hesitate to say that if I am not making him any money, then I got to leave. He refused to give his full name nor his business card, so I don’t even know if this is his real name. He is not doing any favor to the dealership, customers nor MINI. Kam needs to learn how to act professionally and most of all, act like an adult, not an angry teenager who is going through puberty. Unfortunately, this is not the first time I was mistreated in this dealership. In 2013, I wanted to buy a Mini and I came to this dealership. However, they refused to show me any cars just because I was 19 years old. After experiencing this, I left the dealer and bought a car from another brand on the same day. This dealership does not represent MINI, it’s something of their own. From what I experienced from this dealership, they only care about your money. They think they are entitled to treat you like shiit if you are not giving them money. Also, they will judge you based on your looks. Please don’t be go here. Shady dealership. Stay away. I had three of my friends and coworkers who were going to buy a Mini and considering this dealership. I turned them away because I don’t want them to be mistreated for no reason. I will keep doing so. I am so glad that I didn’t buy from this dealership. They don’t deserve my money.

The manager, Kam, is unbelievably rude and unprofessional. I am currently working on getting a replacement car with the MINI corporate because the one I bought was indicated defective. I visited this MINI because they had a car in their inventory that was a possible candidate as my replacement car. After I saw the car in person, the salesman took me to the manager. I was confused why I had to talk to the manager because I was working on this issue with my dealer and I was just there to see the car, but I greeted him when the salesman introduced him. Stevens Creek dealer knew my dealership and I are interested in the vehicle in their inventory. As soon as Kam knew I was the one who is working with another dealership to find a replacement car, he gave me a hostile attitude and said, “so you are not buying a car from me. Then why are you wasting my time and my salesman’s time?” Then, he forced me to leave just because I was not buying a car from them. I swear I did not say anything to him except a greeting, my name and I was with a different dealer. I understand that I am not making them a direct profit, but he had no reason to be this aggressive. I don’t think he ever had to face the consequences of his action because he didn’t even hesitate to say that if I am not making him any money, then I got to leave. He refused to give his full name nor his business card, so I don’t even know if this is his real name. He is not doing any favor to the dealership, customers nor MINI. Kam needs to learn how to act professionally and most of all, act like an adult, not an angry teenager who is going through puberty. Unfortunately, this is not the first time I was mistreated in this dealership. In 2013, I wanted to buy a Mini and I came to this dealership. However, they refused to show me any cars just because I was 19 years old. After experiencing this, I left the dealer and bought a car from another brand on the same day. This dealership does not represent MINI, it’s something of their own. From what I experienced from this dealership, they only care about your money. They think they are entitled to treat you like shiit if you are not giving them money. Please don’t be go here. Shady dealership. Stay away. I had three of my friends and coworkers who were going to buy a Mini and considering this dealership. I turned them away because I don’t want them to be mistreated for no reason. I will keep doing so. I am so glad that I didn’t buy from this dealership. They don’t deserve my money.

Jennifer was really friendly and helpful, other staff in the service department were very nice too.

I brought my car in last Friday morning to have the speaker assessed as my front right passenger speaker sounded like it had blown. I sat in my car with the mechanic for about 15 minutes while we listened to several samples of songs from my iPhone, his Android phone and the radio. He preceded to tell me that this was a software bug from Apple that resulted in the faulty-sounding speaker and there was nothing he could do. There seemed to be a flaw in that logic as the music was played from a non-Apple phone AND through the radio, all reproduced the same result in only ONE speaker. He said even if he changed the speaker, this would not fix the issue. This experience was rather infuriating, so I called the dealership twice later that day to speak with the manager after I left. I still have not received a returned phone call, so I am now leaving a review. I took my car to East Bay Mini that same morning where they happily replaced my speaker. This completely resolved the issue. Note to Mini of Stevens Creek: Please do not write a response stating that the General Manager wants to speak with me about my concerns. If he/she truly wanted to discuss this issue, we would have last Friday and I would not have written this review. Also, I had my car towed there last August for a flat tire and the person receiving the car refused to obtain my contact information from the tow truck driver and would look it up by the VIN. They soon realized that my VIN was linked to the previous owner and had no way of contacting me. I called at the end of the day to check up on the car and they were relieved to finally know who the owner of the car was. Overall, this has been a frustrating experience with this business.

I always received an outstanding service at MiNi Cooper on Steven Creek location. Thank you

Every time I come to Mini of Stevens Creek, Jennifer is helpful, knowledgeable and very accommodating. I enjoy my visits here.

I went there for 10k service appointment with Jennifer. I dropped off my car at 8:30 and was told to wait in the lounge. I checked with the desk after 1 hour and was told Jennifer will see me within 15 minutes. I waited for one more hour and found out Jennifer wasnt even at work the whole time Someone could have save me 2 hours waiting time if I was told up front that Jennifer not gonna be there. Plus, they took away the uber drive since my last service few months back. I was offered a rental car if I am willing to wait another 30 minutes or so.

Every time I come to Mini of Stevens Creek, Jennifer is helpful, knowledgeable and very accommodating. I enjoy my visits here.

Jennifer my advisor, helping me a lot for my two mini’s. Good customer service , always professional 👍🏼

My adventure lasted 2 weeks. First I went in because my Countryman All 4 was damaged by a towing company towing it incorrectly. After a 3 hour wait still couldn't give me a price on the repairs for my rear axel, but charged a $100, inspection fee and of course found some other minor issues they were willing to charge exorbitant amount of $$ for like changing a light bulb. Long story short two weeks later car is done. Towing company accepted responsibility and was told repair would be about $2,000,. Mini called me and said there was a mistake and the price was $4,000. Towing company wasn't responding, and I need to turn in my rental car TODAY and pick up my mini TODAY. Towing company never authorized the $4,000 repair but mini did it anyway, saying they misquoted a part. So to avoid further charges for rental car and storage of my Mini, I had to pay the $4,000!! Now I have to deal with the towing company to get my $$ back. If Mini had followed BAR guidelines and received authorization with a correctly quoted price prior to repair, all would have been ok. But this is a typical switch and bait that gives automotive repair a bad name. I will never go to Stevens Creek Mini again if I have any choice in the matter. Can't really blame the towing company as they are a victim of this switch and bait as well. Really $100 for a light bulb? Almost as expensive as an aspirin in the hospital, and I need several now after my 2 week plus ordeal with Mini. Did I mention I had to call every day to check on the status of my car. The only time Mini reached out to me was We want our rental back and come and pick up your car!! Stay clear of this Dealership!!!

Great service and satisfaction is huge with me. Travis was very clear and explained everything and made the process smooth. Thanks Travis for such great service!!!

Don’t take your car here! (WTTW) Unfortunately you have no choice. There isn’t another mini dealership around so you are stuck with the horrible service they provide. Words of advice make sure you check around your car thoroughly before leaving. Here is why: I purchased my mini a few years ago, and every time I bring in my car for service. They royally mess-up something every time! List of mess ups they have done: 1. Scratched my car good. It was only a few month old, and they charged me to fix it. When it was them that did it. 2. Broke my license plate. How do you miss that.. hello my license plate is ripped off and bent.. its stilling straight out. How do you not see that. 3. Charge me for services that were not done, like putting in radiator fluid and power steering fluid. 4. Not putting on caps back on in the engine or lug nuts on my ties. 5. I was hearing a loud noise when driving it and took it in. They kept if for 4 days and said they didn’t hear anything. When I got in the car it was never test driven. It was dirty for being in there shop in the back somewhere or outside all night. Not washed or anything don to it. I walked back in and said I would like someone to be in the car with me while I drive it so they can hear it..but Front desk said “the guy” wasn’t there anymore, and they can’t help me. And if I wanted to leave there another day they will have to charge me. I was like for what! You didn’t do anything to it yet. So mad. 6. Some times you will get someone at the front desk who is nice and seems like they know what they are talking about, but its all scripted. guaranteed you ask someone else to go in there with a perfectly ok car and the will tell you the same thing. Tested this with my friends mini. He return his after a few months because of the negative service there. 7. I feel like I can go on and on about the bad experience I have had, but I won’t. I ask you to look at the negative reviews here and you will see I’m not lying. 8. I love my car, but I can’t deal with this service any more. You will see. I advise you not to even buy a mini. I like Minis the car, but this dealership ruins it for everyone. I won’t buy another mini and will be trading my in very soon. Your funeral, ........Ty Ba

A very nice woman helped me and beautifull. Very helpful place for questions. I'm doing mods for my Mini and need guidance what to get. Paul is great there and knows all.

Excellent service and communication, I truly appreciate all that you do!!

When they tell you to wait about 10 min, they actually mean 1 hour. But despite that, service is pretty good.

Fast and easy

Probably won't deal with them again.

My car is running great ! Good service department.

The service was great!

If you enjoy waiting 45 minutes to be checked in by your service rep every time you take your car in, this is the place to go! Your warranty will mysteriously not be applicable to any repair they do, and you can be sure they'll charge you at least three times as much what it would cost elsewhere. Great for people with unlimited time and money to burn!

Jennifer Timmerman has been helping me out for the last 8 or so years. I got my service done on time, and my car was washed. The price is a little on the high side, but I expect that from a dealership. My car is low mileage, and I like to keep it maintained.

I had to drive 150 miles to get some recall work performed (closest Mini dealer). Service tech Travis helped me set it up ahead of time, gave me a loaner car and got the work done promptly. Excellent service.

awesome always great service with a smile, thanks Marcus and Travis

Overall a great experience. process was concise and fairly quick. trade in price was fair and good dealer discounts.

Great sales and service! Recent regular service was done in a timely manner.

Don't buy their service plan. Worst thing I ever bought. You can take the car for service once per year. I have been trying to service the car every 6 months and every other service they say no coverage.

Only been there once for a recall service. From making the appointment to completion of service, everything was easy and the service department was professional.

Excelente service, very quick and kind service from Jennifer!

I purchased my Mini from Stevens Creek so that is where I decided to take it for service. I took my Mini to Stevens Creek twice and I will not return. The customer service is below average and it feels as if no one wants to do their job. They were out of mini loaners and I had to rent a vehicle from Enterprise. Let's just say they need to discontinue that partnership because the cars offered there were dirty and not in line with a mini. I ended up with F150 pick up truck. I had to keep calling to see about my car. Once I picked up my car, there was no explanation about the service. I had to go to her with questions. She just basically pointed me in the direction of the cashier. I signed without knowing what exactly was done. When I approached her about my service it was a very awkward exchange. I left out puzzled trying to figure out why I had to ask questions about my car vs being sat down and provided an explanation. And come to find out (after asking my questions) I may need tires in about 5k miles. I would have never known if I had not asked. There was one repair done to my car (that was missed during my first service) and I am glad it was handled. Also the Enterprise customer service was great (despite the cars they offered).

This was by far this best car buying experience I have ever had. I would recommend anyone interested in purchasing a Mini of any kind doing it thru Stevens Creek. I did my test drive and my build for my 2016 Mini Countryman S, it was seamless. Melissa my sales associate was helpful and put up with my numerous emails while I waited not so patiently for it to arrive from England. It was well worth the 2 month wait!! It is beautiful and drives like a dream. I traded in my 2007 Mini Convertible S to them and they were great with that as well. I came in with my own financing and they beat it so it was just a great experience all the way around!!

Brought my Mini in for the complimentary check up, and told them that I had had recent rodent damage and if they could check on it to make sure nothing serious was wrong, as well as give me a quote for the repair. They told me in person nothing was amiss except for the broken windshield wiper fluid system, but I never got the quote, not after several emails and phone calls. I finally took the Mini to a local repair shop, where I learned that the inner boot was affected by the rodent damage as well, and that my car would have suffered serious damage if it hadn't been repaired timely. So negligent! They are so slow, and incapable, I wouldn't trust them with my car ever gain.

RIDICULOUS. Especially the service advisor Andrea. She is very mean to the customers and seems like everything is none of her business. So why she works here??? I got the worst experience here with Andrea. I will never come back again.

On my second visit I had to wait 30+ minutes PAST my appointment time to meet with the mini specialist so that my car could get the oil service it was scheduled for(I had arrived 30 minutes early too!), my car took over 2 hours for a simple oil change, and I found customer service to be at an all time low in my auto dealer experience(no acknowledgment of tardy service or friendliness). Did I mention I had my two year old with me? Luckily there was a toy mini on the sales floor. In summary, it was bad and I don’t plan to go back. UPDATE 8/22/18 I called to talk to the manager that responded to original post. There was no response on service or operator extensions. I went through the phone tree three times with no one picking up, finally tried sales. The sales woman put me on hold, then asked for my number because she couldn’t find anyone either. 30 minutes later I recieved a call back. Service showed no concern about the phone not working, and hung up without answering my additional questions. When I said “you don’t seem concerned that your phones aren’t working” he responded “well you got through to me, awesome”. Not awesome. General manager is not in today, service manager was unavailable. I have requested my service records so I can take my car somewhere that actually cares. I would talk to the general manager but apparently there is no way to get in touch with them because the phones aren’t working or they are not available. Thoroughly baffled by this consistently bad service.

Unfortunately there were a few issues this time around. The service took about 3 hours, which would have been fine, but we were told that the front tires needed changing and it would take another 4 hours. They were kind enough to take us to the nearby mall, but when we were finishing up a late lunch, they called to say they did not have the tires in stock. So our entire Saturday was pretty much wasted. They did give us a loan car while we waited for the new tires to be fit to our car, which I appreciated. When my wife got the car back a few days later she had not noticed they did not reset the service indicator. So we had to drive back to mini the following Saturday to get that done too. We live 30 miles from this mini... The service staff were very apologetic about the whole thing, but I think they need to look at managing this a lot better.

Great service. Always customer focused. !!

Great service.

My experience was well organized, professional and thorough; having just relocated here from NY, I trusted this dealer with a long overdue ‘tune-up’ for my ‘08 Clubman

I went in for a recall. It's the nearest Mini dealer to me. I don't usually go here because it's far from home, but I also forgot another reason why I don't go here; wait times are bad. When you arrive they take your key and then tell them to go inside and wait for a service rep to come talk to you. Granted I was early for my appointment, but I waited for at least 20 minutes for someone to come talk to me. He went over what was going to be done to my car (the recall item replacement and he told me they would do a multi-point inspection). He said it should take about an hour or so. I also thought he said that he would be right back with the paperwork, but that never happened and I didn't have a copy of what work would be done. I signed the paperwork, but never got a copy until I checked out. Since he said an hour or so, I decided to wait. I waited for 105 minutes and decided to go ask him how much longer it would be. He said my car was being washed and should be ready shortly. I went back to the waiting room and another 30+ minutes passed and finally he came and told me it was ready (and about some issues and did I want a quote) and to checkout with the cashier (it was free, but protocol I guess). Then they couldn't find the key. So another 10-15 minutes elapsed and they finally found the key and I left. I wished he had overestimated the time it would take rather than lo-ball the wait time, I wouldn't have waited there. Taking longer than what he said leaves a bad taste, whereas taking a shorter time than what was told leaves you in a much happier frame of mind. This scenario happened to me before (the wait time, not losing my key), plus he didn't seem too sympathetic to my having to wait longer than expected, no apologies. In fact he seemed rather smug. Also, the invoice stated that "Customer requested to have Multi Point Inspection performed this visit" I did not. I don't even know what it is. HE TOLD ME that they would do this multi point inspection, not my request. The car wash was nice though.

Travis, who was my service adviser the day I went in, was helpful and answered all my questions about the recommended maintenance items.

With less than 6,000 miles on my JCW, it was making a faint knocking sound when I'm steering it to park. Brought it in and they resolved the problem, even had a Cooper S loaner to use while my JCW got serviced. Thank you!

My experience with Stevens Creek MINI has been terrible. I brought my 2008 Cooper S hardtop to Stevens Creek for repairs. My car was running fine—I commute daily from San Jose to San Mateo—but for the past six months the check engine light was lit and it had an oil leak. I dropped off the car on Tuesday. After several days of waiting I’m finally told that initial repairs were completed, but original problems were not resolved and “the fix” would be to REPLACE the entire ENGINE for $15,000! I declined the motor replacement(!), paid for initial repairs and drove the vehicle away—but didn’t get very far. Not only was the engine light and oil leak not fixed, but a new symptom appeared: the car was now stuck in “REDUCED POWER” mode—couldn’t be driven on the freeway anymore because it’s top speed was now 50mph! I immediately returned the car to the Service dept. After speaking to the shop manager (Gary) he agreed to have a technician take another look. Eight hours go by before I receive a voicemail (10 minutes before closing time on Friday) —no additional repair will be done and the car is in the same condition that I left it in. After paying nearly $3000(!) I’d expect the car to run BETTER once repairs were executed. At the very least, run as well as it did before dropping it off at the shop. But now it’s WORSE than it was before I brought it in. (To add insult to injury they didn’t even wash the car like they said they would. It’s as if once they knew it was a lost cause, they just threw their hands up and walked away from it. $3000 doesn’t even buy a car wash from this place.) I sent a message to Stevens Creek’s general manager several days ago through their website, but so far it’s been ignored. Needless to say I’m frustrated at this turn of events and hoped for a better resolution. At this point, I can only recommend to anyone considering the purchase of a MINI: —Don’t. And if you already have a MINI: —Get rid of it as soon as the warranty expires. And if you need any kind of service on your MINI: —Don’t go to Stevens Creek.

Hassle free car buying, I was pleased with the service, drove several models and was given lots of choices of cars in a variety of colors and packages, all within my price range. 3 hours later, drove my new mini cooper home

I had a good experience. Everything went well.

I was told my complimentary oil change and maintenance would take 2 hours max. 3 hours later it still isn’t done and I told them I had an appt and said it would only be 10 more minutes for the complimentary car wash and another hour later still no car wash and I left pissed. Thanks Trent!

They did a nice job & they are real expert.

Good place to shop for a new or used car a lot of selections need a mini go see Johnny Guo he is a very good salesman

Exellent!!

Service writer was great,but had to return right away after I got home as the tech did not refill the radiator and coolant was low. The shop foreman fixed the problem,but it could have been bad as I leaving town the next day.

Punctual, professional, courteous. Great experience.

They overbook service appointments terribly but service is good. Depends on the person as I've had some bad ones but lately it's been good.

Just went back to them for service after another mechanic essentially ruined my car. They may be a bit more expensive than other mechanics, but they know what the're doing! Great service, done right the first time. Their lounge is nice if you don't have a loaner car. And Jennifer is a fantastic service adviser. She could not have been more helpful and patient with me--we had a lot of phone calls. Thanks again!

Good customer service! However, did not perform a thorough complimentary wash and vacuum...looks like a quick job.

Great experience from start to finish. Timely, efficient, and very courteous. Would recommend this dealer to anyone interested in purchase of a new or pre-owned mini cooper.

So, everything at the dealership was fabulous. Scheduled easily on line, but was also able to talk to a real person about what to expect, etc. People were very nice, explaining work that was needed, and what was actually done, took my comments about a concern I had seriously, etc. Even better, when we found out it was going to take several hours to complete the service, they nicely set up a ride for us to a local museum so we wouldn't be stuck in the waiting room with nothing to do! My only complaint has nothing to do with the dealership, but that I bought a car without considering where I would have to go in order to have it serviced. Had a 1.5 hrs trip to & same home going through standard stop & go traffic. Right now the car is under warranty so have to do it, but it makes it a big time commitment, basically 1 whole day spent on it. I love my mini, and want her well cared for, but...

Just helped my son purchase his first vehicle, a used Ford Focus, from this dealer. In all, a great experience. Staff helpful and super friendly, facilities were great. My only gripe was that on arriving home my son showed me the key he received and we realized it was the spare key and had no remote lock/unlock functionality. It is going to cost us $500 to arrange a new one from Ford, kinda spoiled the day for me and is the reason this is not a 5 star review. I suppose I should have thought to check the key, we probably would have still purchased the vehicle, but I did not enjoy the surprise. Apart from that I would not hesitate from recommending this dealer.

Brandon, the "MINI genius" was great! He took a lot of time to answer my questions. Travis began well but ended badly. He was attentive in the when taking down my initial information,. He later asked if I would like to have the tires rotated and gave a good explanation, so I agreed. However, he never called me back to let me know how long it might be as he promised. Instead, he went to lunch. After 1+ hours (on top of the 3 hours I had already been there), he returned, at which time I found out that the tires hadn't been rotated despite the extra time. I'm still confused as to why that didn't happen, but the time was already past what he had said it would be initially (4 hours vs. 2-3 hours), and I had other obligations. I'm not sure if I will be returning to Stevens Creek or going to Concord, where I originally purchased my MINI.

Not happy, 2.5 hours spent to be told that part is on back order for 2-3 weeks no apology. My time is valuable and wasted. Why confirm appt when part is not available?

I always have an awesome experience with the service department of Mini of Stevens Creek. It's easy to schedule an appointment, and they do great work on my car. I even get presents sometimes for bringing in my car for scheduled maintenance!

my Mini has been here twice. The first time my car got scratched the second time I had an appointment to replace a part and they were out of the part so we drove three hours for nothing since they were unable to call in the two week period of when we made the appointment to the day of the appointment

It is my 2nd yr having Mini with me. Every time I come into dealer for any routine checks or anything? They r stil very nice and make everything easier for me thanks to u all :)

Johanna and the rest of the folks were awesome. Thanks for making it an easy buy, considering that we just moved into the country. We are loving the 4door Mini.

Check in process took a while (30 minutes wait, even with appointment) but overall service was done timely and with out any issues.

Great and quick service. They even fixed something other service centers said they couldn’t do.

my service adviser Travis was excellent updated me on the progress of my car that needed a new turbo service was done quickly and correct Thank you for a great job

Prompt, efficient, and curteous. Great service.

Shuttle services should be improved. Letting the customer waiting for the scheduled shuttle for more than 1 hour without any notice is not a pleasant thing for anybody.

rude people.

12 year old Mini Cooper S, finally reached 30,000 miles so annual service was major this year. Car is like new! Fabulous job, fabulous people, the dealer to emulate, thanks guys!

Not happy how they handled me as a customer and what they charged me for removing a little metal piece under the seat. Before doing that apparently they left me two messages which I never got. And for having a appointment had to wait 30-45 min on drop off and pick up of the vehicle.

Service Advisor Trend is great in resolving an engine malfunction and ac issue.

Great dealer experience, good quality service team.

it was so quick and easy! I’m new in town and it’s great to know there’s a reliable and quick place to bring my car

I’ve had numerous things go wrong with my Mini once it reached about 8 years old. I just moved to the San Jose area, so this was my first time at Mini of Stevens Creek. At first, I was very upset that there was something wrong with my car again (I’ve spent about $3000 on repairs in the last month). I made an appointment at this Mini dealership because I wanted to ensure I’d get quality work done, and they definitely didn’t let me down. After shelling out over $1000, my car drives like brand new! The acceleration, braking, and handling are so much better. I remembered why I had chosen to buy the Mini in the first place, and it almost made the $1k worth it. The experience while my car was in the shop was a little less than optimal. I made an appointment in the morning hoping I could just go in and drop my car off and go into work right after, but I had to wait in a waiting room for them to call me back and verify all the information that I had already given over the phone when I made the appointment. This was a little annoying. My service advisor was really nice, however, and said that they’d give me a call back when they knew anything about my car. This was not the case. I had to call to get any information myself. They had already found out what was wrong with my car and had the parts list ready, but for some reason, I was not contacted to give the go-ahead to start work on the car. This made the whole process stretch out to 2 days instead of only 1. Also, when I came in to pick up my car the following day, my service advisor was not working, and everyone else seemed clueless as to where I needed to go to pick up my car (really?). It took a couple times of asking different service advisors where to go before I found out I had to go to the Mini store cashier to pay. Overall, I’m very happy with the better performance of my car after the work was done at this dealership. My service advisor was very nice and knowledgeable, but not prompt with trying to get my car back to me as soon as possible. The other service providers seemed a little clueless in my honest opinion. Glad I got the one I did. I even got about $300 off the original quote, which I thought was awesome as well! I would recommend my friends to go here for any Mini issues as long as they didn’t need their car back right away.

I just walk in to ask for help to get my license plate mount on. People are really nice and took care of it in less than 10 mins.

I puchased an 06 Honda Element from Amanda Jewell, she was outstanding in every aspect of the buying process as was her manager, my perception was they really cared about my unique needs to make this purchase happen and went out of there way to accommodate me, my next car purcase will be from Mini of StevensCreek.

Mini-care at Steven's Creek is mostly a rip-off, or at least an attempt at such. Basic services like oil changes and fluid flushes 2 to 3 times more expensive than at an independent garage. But, more significantly, the service "advisors" routinely try to talk people (probably mostly women) into services that are not needed. My Mini, for example, has 20K miles. I drive it less than 20 miles a day, on surface streets, about 3 days a week. Nonetheless, the advisor suggested that I needed 4 new tires, despite the fact that Mini recommends "to change your tiers every 50,000-60,000 miles." I can't even remember what the other BS service he recommended was, but I ended up leaving with a $300 oil change and a car wash. I love my Mini, but #NeverAgain on #MiniStevensCreekServiceRipOff.

Robert the "Mini Genius" is an excellent salesperson. He is very knowledgeable and patient!

Service was excellent. Staff are real pros. Got my car clean and I am impressed!

I received an email for a second date with my new MINI and scheduled a time to meet with the MINI genius Edgar and received a confirmation email for my scheduled time. The MINI genius requested I come at 5pm - 5:30 pm, since he left around that time. So I get to work an hour earlier in order to leave early and make the appointment time. Once I arrive there, the guy isn't there and someone else tells me that he left earlier in the day for a root canal... I felt really stupid and incredibly annoyed that I'd gone out of my way to adjust to his schedule only to be ditched for a root canal that could not have suddenly popped up. Completely unprofessional. The rest of the staff, especially the people in the auto shop, were really nice though and helped me find someone else to answer my questions and do a quick tune up.

Good service. Reasonable pricing. Dealers do the best they can to help, and most importantly, i LOVE my new car! Thanks :)

Always treated with respect and kindness. The staff are very knowledgeable and follow through is excellent.

They have the worst customer service i went there to trade in my car and they dint even offer me to go inside to talk they had me waiting outside. The lady kept coming out side to get more information to take to the manager and then he comes out and doesnt even offer!! Made me feel like i wasnt welcome there.last place you want to shop for a car

I drove the car in because I got off work early. Asked if they could check it out. They did and agreed to fix it for me. Took about an hour.

I bought a VW GTI there .. the give me a oil change for free ... when I got there to do my oil change . They never introduced their selfs . Also when I got my car back theybd Don’t call me to tell me. My car it’s ready . Not even. Told if my car needs repair . I have to go ask if anything wrong with my car ... really poor costumer service !

Hector in the Service Department ROCKS!

Trent Davlantis, my service advisor @Mini Stevens Creek is just awesome) Trent helped me go through the whole process effortlessly and this is the case always every time I take my mini for servicing.Trent explained every thing clearly and provided suggestions/options which can work best for me. I highly recommend Mini Stevens Creek for the best car provider, servicing and friendly staff !!

Courteous and professional treatment. Despite the reminders we forgot about the appointment but they nevertheless accommodated us for a time that we could make in the same day. Uber ride to and from our home was very nice and convenient. The car service was impeccable. In all, we really like this place, been using it since we got our Mini and would recommend it.

Recently, my friend called me and asked me about the information he wanted to buy mini, but I did not strongly recommend it. Maybe it’s my expectation to much for a international brand mark Mini What I like so much . I was disappointed for their part of service . Since we rented a mini for more than a year, we have not received a license plate for the car. After rental this car 6 month,We have returned to this center a few times to inform them this situation . The handling personnel always tells my husband that he has filed a new application with the DMV and will handle our case by second day also will email to tell us if there is any progress .We did not ever receive any email he promised for months. My husband return and asked the person several times. The answer is as follows. « You have my email. I have so many works to do every day that you can email me to asked . »such as incredible answer ! I don't think this is an attitude that anyone with this job should have. No matter how busy you are, this is your job and commitment. If you are a car-buying consumer, you do not get a car license plat for more one year. Than ,this kind of services you get. I believe you will be very dissatisfied and even feel angry. After our complaints were handled by another manager, we received the license plate about one week later. So I’m sorry to give 2 star at rate. (Original, just want give only 1 star ,add 1 star for this manager&thank you )

Excellent service. The work was completed on time and it was very comfortable waiting for my car.

Mini’s service is sub par, at best. I’ve had a few incidents with them where they’ve proved to be shady. Once wanting to charge an extra $75 to install an air filter. When I told them to leave the part in my car and I’d install it myself, they ended up installing it “at no charge”. Today, I drove 40 mins to arrive at the dealership and be told that the service quote (I had confirmed the price TWICE) was incorrect and the charges would be +$300. Nobody could have told me this over the phone before I drove 40 mins out of my way? Nor were they willing to honor the original quote, though the error was on their end. You have a lot to learn about customer care. I’m not impressed and will never bring my car back here.

I had a great experience. From the time I pulled in until the time I left, I was treated as if I was the only customer in the Service department. Love this place!

I had an average experience at the dealership. I reached on time and was taken in / processed pretty quickly. The time estimate given was 2 hours and the car was ready in 1.40 hrs (so that was pretty good too). However, my biggest concern is that the 'car wash' was very superficial. The car was cleaned from the outside well. However, the car interiors were done very poorly. I had played Holi (festival of colors) a day before and the seats were "colorful". I went back in, asked the crew to vacuum the seats. They were happy to oblige but they cleaned up ONLY the two front seats. You can still see color on the doors and the back seat. I was too annoyed to go back in once again. Secondly, the service meter was not reset, after the service. So the display still asks me to go for service. Overall, good dealership but needs more attention to detail.

the customer service SUCKS... its really BAD. brought my car for service because of a tail light issue and sound from the engine. the sound got fixed but not the light. left the place to go home and next thing you know the bulb shows again on my cluster. i go back to mini of stevens creek and called LUVER my service advisor. i told him that light issue is not fixed he said im leaving in 5 mins. that if i could return it tomorrow. but i told him that im outside already. he said no more technicians available. so i told him his customer svc. skills sucks. thats when he hanged up on me. so i walked around and told him i don’t like what he did. to make long story short. its all bad. i was at the point to return a used mini cooper the day before this happened. i mean how could you employ people like this. i even returned a loaner car and no one even dare to check it. if there’s gas or dent or whatever. im just so dissapointed at this service dept. if there’s anything lower than 1 star that’s the rating i would give them. oh before all this happened i was trying to call and email LUVER for an update on my car and guess what no response. thats all so if you have to take your car to mini of stevens creek ask them not to give you LUVER as your service advisor. just saying

Fast, fair priced service with excellent customer service...

I just recently purchased my Mini Cooper Countryman from Stevens Creek Mini. The negotiation and sales experience was outstanding. I came in having done my homework and without price haggling I was able to get a price that I was comfortable with. I ordered my car and found it took 10 weeks to get and that was OK with me. After the car arrived I took it for a ride and that is when I feel that the quality suffered. I first negotiated my down payment at the dealership and then went into finance. Again, very little upsell, as I new what I wanted and what I was going to pay for it. The dealership was also able to get me a better loan rate on my car loan from Star One Credit Union. Only issue was that, I expected Star One to contact me, and they never did. The finance person called me a few weeks later and asked why I have not joined the union and why am I holding up the funding. I explained that I was awaiting for Star One to contact me and he "oh No, you have to set up your own account", which was never explained to me, that I was the one needing to be proactive. Next, when taking my money, the dealership was not set up to take credit card payments more then 5K, even though in sales I told them I was going to put 10K down. I actually had a promotional check from my bank and the dealership would not accept that type of checks. It was tied to my Master Card. So, I needed to scramble to make the financing work out correctly. This meant going back to the dealership two additional times to make my down payment. Not very encouraging, they need to be more flexible and work with a diverse customer base. The delivery of the vehicle was not very good either. The dealership has an Countryman ( maybe a Mini) Guru and it was a young guy that did not have a lot of answers. When things started not to work correctly, he diverted the blame. I spent an extra hour working with him to get through the delivery process. To DATE, Apple CarPlay does not work correctly in my Mini and the dealership stated I have to wait until an IOS upgrade in several months. Even though the Mini website pages states that the Countryman is fully compatible with the IPhone X. It is not. I asked about a few other items and he did not have the answer. For a Guru, he did no follow up on questions that I had asked, and I had to find the answers in the manual or online. One thing he did do, was send me a email inviting me back for a Guru orientation, even though I went through that the day of the delivery. I guess he does not remember ( make notes) of people he as already met, or who he needs to follow back up with to get answers to the customers. Would I use Mini of Stevens Creek again, the answer is yes but you need to understand they do have some new staff and the staff is not fully trained. Since this post, I took my Mini in for Service for a pulling problem on the car on Monday. Wednesday, I picked it up and today I am taking it back again. It is still not fixed. However that is another post- after the issue has been resolved.

Dealing with these pleasant folks has always been a great experience!! Especially Service Advisor Trent Davantis. His professional knowledge and friendly customer service makes the Stevens Creek dealership truly special for dealing with any service needs for my Mini Countryman! I highly recommend contacting Trent for any of your future service needs.

The service department reps are nice enough, but the follow through of this dealership needs some coaching. They had my car for seven hours (for a regular oil change), and failed to contact me once my car was ready to be picked up. When I finally received my car the bluetooth wasn't working. In the future it will be worth it to trek out to Pleasanton for East Bay MINI.

Misleading extended warranty, terrible service at the dealership. Waited for an hour and a half before I was told they would need to charge for a diagnostic because the 6 year warranty I purchased with the car is dated from the date the car was made. The technician claimed that they get these frustrated conversations all the time, while also insisting it was explained up front. Pick one: either you explain your sham of a service correctly, or you do not and get angry customers. Will be finding alternative service for my car.

Awful service. I took my used Lexus that I bought from them for service they sent it to Lexus service since they could not perform diagnosis and it is still sitting @ Lexus service for 2 weeks because Mini cannot pay the Lexus service a $175.00. I will never go back to Mini for any service and I know they sold me a Lemon used Lexus. Hope this message goes to the big bosses!!!!!

After they fixed the light problem on my 2017 mini cooper, they did not turn off my lights and kept them on for the whole day before I came to pick it up. I wonder how much it gonna cost if my battery dies and have to replace it.

I just moved from Rochester, NY and was delighted with the service I received at the Mini of Stevens Creek dealership. The staff there is excellent. The ambiance of the waiting area was great as well.

The service dept. at Mini of Steven’s Creek is always professional and they go well beyond my expectations in providing top notch service. They are efficient, explain all details of what is needed and I trust their judgement. I could not be more satisfied!

I just paid $300 for maintenance which expired five weeks ago. It would have been free if I had come in before that. I said why wasn’t I notified before it expired? Hector says “no we don’t do that because we don’t know how you drive...meaning you could have driven over 38000.” I said “you know the date of purchase”. He said “no, we don’t have access to that” It is 3 years after is when it is expired, yes they do have it. Sure, I should have remembered but why couldn’t they send reminders? I only went in as I got a call to come in for “free welcome back” inspection last week, I went in and was told “oh, your maintenance is overdue.” Hector was unsympathetic to my situation. Instead I was told I should now get a extend warrantay package for $1900, he was now talking like a sales person. I came home feeling completely crushed. This is my second MINI. Big MINI fan loved everyone at Stevens Creek even wrote 5 star review on yelp. Every time I had to come for a maintenance, I had to drive from Monterey, but I never minded it as everyone was friendly and I never had a bad experience. Well, no more. I won’t be going back there for maintenance. Really. How about a quick reminder before maintenance warranty expires? This would save many people from unnecessary unpleasant experience I went through.

This dealership made it next to impossible to buy a used in stock vehicle from them, mind you this was a $60k vehicle. Multiple Sales people contacted me in regards to a simply request to purchase (most of the sales people who contacted me didn't speak English very well and was very difficult to understand them). I finally dealt with the Sales Manager, Joe, and finally negotiated a time and date to pickup the vehicle and on the prior day the car vanished (supposedly the vehicle was at Ford replacing the compressor, but they could not get a hold of Ford to verify this). I did finally cancel this transaction and went to CarMax, now that is one professional dealership.

Reasonable, fix what I’m asking for ... with a normal car wash at the end ...

Salesman Brandon was knowledgeable, attentive and responsive to my desires and needs. Hendry was thorough in the completion of the financial aspect of the purchase. And my MINI - a dream.

great car, great experience, highly recommend, great staff

We were scheduled for a test drive yesterday for a car we’d seen online. When we got there they said the car had been sold to someone else. They didn’t even bother informing us to let us know it was pointless for us to go there! Not exactly the best customer experience ever!

I had a positive experience, and a feeling of a well oiled machine. Courtesy and professionalism from the crew.

I have had a long time frustration with the service department at Mini. Over promise and under perform being the key theme. Super friendly service people, but just unable to live up to time commitments. Also, even if you have the full prepaid service package, expect to pay. We have not come away from a service without paying at least $200 from one of their 'recommended' or 'required' services. So much so with the frustration our most recent new car was not a Mini. And we will soon be getting rid of our last Mini for something else.

Had a great experience and was really well taken care of. Trent was a great help. He really made sure all the issues were taken care of and was very patient with any questions I had. Definitely a great experience for a dealership.

Mini service is very pleasant, comfortable and complete.

Car buying made easy! Brandon was professional and a pleasure to work with

Great place to have your Mini serviced. Awesome customer service.

My car was in the service garage for 5 weeks needing a wiring harness. From the time it was diagnosed until the part was actually ordered from Germany was 2 weeks. I had to initiate most all communication. Calls from the service advisor or service manager typically were not returned. After finally getting the part installed, brakes were growling when I drove off the service garage. I returned the car to have this addressed. Turned out to be a simple problem, but obviously the car was not test driven after initial repairs were completed. I would have given them a 1 star rating, except I appreciate the fact they provided me a loaner car for the 5 weeks.

Excellent service team and anyways, I love my MINI!

Just bought my third Mini and my second from MINI of Stevens Creek. It honestly could not have been an easier experience. Arta really worked hard to make all my wishes come true. He really listened to what I wanted and expected and made sure I didn't have to settle for anything less. Everyone who has ever driven a MINI knows that there is no other car on the road today that can match the experience of getting behind the wheel of these 4-wheel fun machines so I am glad that the buying experience is finally catching up. If you are looking to buy a MINI then please visit MINI of Stevens Creek. If you aren't driving a MINI then you are just plain missing out! Thanks again Arta. Both you and MINI have earned my loyalty.

The test drive and start of the paperwork went great. When it came time to sign the contract and drive home the problems began. The sales manager told us that even though we brought our own financing, we are required to apply for in house financing. After failing to fully explain why this was the case my wife and I made it clear that we were not applying for additional financing. At this point every interaction became hostile. Next the paperwork that needed to be submitted to my bank was delayed. When I asked why it was not sent the reply was "well we were super busy". Next they claim that the paperwork was sent but per my bank they have not. Lord knows when I will get my vehicle. Now I have attempted to speak to different departments for a status update. Phones are unanswered, messages go unanswered and emails go unreplied. Best of luck to any poor soul who chooses to do business with autonation or Mini of Stevens Creek.

Great service, very helpful!

Luver , as usual, was a very attentive service person. Our car was scheduled and complete in one day.

I've been a long time customer of Mini Stevens Creek (formerly Mini of Mountain View). Over the past 12+ years I've purchased 2 Mini's from them and have had 6 Mini's serviced with them. The service department is what's most important to me as this is where you will visit more often for service. Service/repairs have always been done perfectly and when there has been an issue they've promptly remedied the issue. On a few occasions service has gone above and beyond to meet my needs. A special shout-out to the parts team who have also been helpful!

Excellent customer service and treatment. We could not be happier

Very, very poor experience. Inexperienced salesperson, arrogant sales manager.

i love my car dont get me wrong, but i didn't get the best offer deal high apr% for my credit score 834 i feel like they just wanted to sell that car to me knowing that i really dont know how to deal with them to make the apr a little bit low than i expected, very disappointed and i feel like i got rip off we waited for like 5hrs. to take home the car. I could really believe that i got that apr 5.04% for my credit score so i googled it, average people that has that credit score apr for car loan should be atleast 3%.

Great service. Very attentive and helpful.

I recently purchased a used 2015 vehicle from this outfit. The purchase experience was fairly straight forward. For some reason it took them one hour to get a finance person available. Of course I was financing anything but it is what they do when you pay by check. Pretty standard, so only complaint here is they need more finance people. Especially since it was very slow and barely anyone was even around that didn't work there. Dorna was my sales person, she plays the part of the internet sales person. She was fine, she did nothing other than sell me the car I wanted. She was pleasant and helpful. Only thing she couldn't solve was if the dang car came with satellite radio or not. After I bought it, of course we found out it did not. So I was sent what appeared to be one of those follow up type emails where they claim to care about you and that they want to make sure very everything went well. I responded with my feelings on the satellite radio shortcoming, which at this point they had already told me it would be $550 to unlock the satellite radio. So in response to that survey/email, the sales manager calls me up, obviously doesn't know any details, and he proceeds to tell me that it is $550. I told him I was already aware that they tried to rip people off for $550, at which point he became angry that I had the nerve to question the pricing. I will admit to being loud and obnoxious as I was in the car on the bluetooth. Keep in mind though, I had already been told the absurd pricing, so what was the point of this nonsensical call? Apparently they just want to call, so they can say they did something back to corporate, as he hung up on me after I was not willing to pretend that $550 is a reasonable cost for something that is given away for free by Sirius because they are not fools and understand how subscription services work, aka they will get my money for as long as I want to pay for the service, which will quickly dwarf the initial "free" device they will give you. So I was not even going to write a review, but after that phone call with the sales manager I figure it is best to warn others. Go to the one in San Francisco and skip the circus that is post sale support here. Dont ask questions you do not really want answers is my only real feedback for Mini. Seems like you like part of surveys/NPS but you dont like to hear about anything but "fun" experiences.

I wish there was a mini dealer in the peninsula. They are super backlogged in the maintenance department.

“Bmw is giving cars away, but here at Mini we are not” lmao ok tell your managerJoe to realize what he is saying before convincing my dad and I to buy a Mini over a BMW and abruptly getting up and snatching the papers away and calling my dad rude. That is not how you sell a car to people interested in the brand. Everything was going well before Joe ruined the whole thing. Really was set on Mini but he ruined the experience. We would rather waste our time with someone who at least treats us nice. If you expect to sell Mini like that, you aren’t going to sell any. Please find a job more suitable for your attitude.

The only Mini dealer in the area but.a good place to buy and service your Mini, friendly staff and reasonable pricing

Sales: I was able to find a great deal on a slightly used Mini that was equipped just as I wanted. Marco was super helpful, answering questions via email between visits. Have not dealt with service yet.

I had a recall on my 1st generation cooper, they serviced my vehicle, made sure I didn't have any questions/concerns, and they even washed my car! I was satisfied with the service they provided.

Good all around. Treated well by all employees that I came in contact with.

This is our second MINI, part of the reason we purchased a second one was due to the level of service received at MINI of Stevens Creek. Our service advisor is Jennifer (Timmerman) Flick, and she is the best! She has a very deep knowledge of the vehicles she supports, and has always been very helpful in getting our cars serviced or repaired.

Fast and easy! Gr8 customer service! Patricia was awesome!

From the minute I drive in you're dealership for service, I cannot express how warm and friendly the attending staff are. Very convenient and TOP notch customer service. I'd like to mention one staff , named Jennifer , who, ( not once but twice) went far and beyond to resolve my car issue, a breeze! The Best of it all, they dropped me off to the nearest mall so I could have my lunch while wait for my car to be serviced, and come right back, to collect me ( thanks Tito). You cannot get such awesome customer service! No matter the the distance, I wouldn't hesitate to drive all the way to this location to have my car serviced again. A glowing review to this dealership! Thank you again Jennifer and the staff. Arnel S Pacifica Ca

After spending $900 car yesterday going back to the dealer today with same problem. Service advisor was great, but they didn't fix problem. Not Happy

Nice service from MINI of stevens creek

Larry was great to work with & was very helpful & accomdating to our needs

Associates are friendly. Have only been there about 3 times for a type of service but I have been content with the way they treat me and my car. I hope it never changes. Took my car for new tires and alignment which took a little longer than I thought, but it's to be expected. At least they washed my car which was nice.

Great service and friendly specialists. Best place to take your Mini.

Larry Lyons, is the BEST sales person that i?ve Ever dealt with. He treated me extremely well, listened, was patient and helped me get the perfect Mini Cooper 2-door Hardtop and gave me a great deal.I left feeling thoroughly satisfied and impressed w/Larry Lyons. He is a true professional and will only work w/him in the future. Lisa B.

I was pleasantly surprised of what professional staff was there to assist. Always willing to listen and provide a solid level of service. I will continue to be a loyal customer. Chris Livermore, Ca.

Bad service

I love to drive my MINI Cooper S!! Jeff or sales representative and financing were kind, helpful without a lot of pressure that I have received at most car dealerships. The price on the website was the price I purchased. I highly recommend MINI of Stevens Creek!

Great response to my online inquiry - I was considering purchasing a Mini Cooper, four different Minis at three different dealerships. I chose Mini of Stevens Creek over the others not just for the car - a gorgeous and sporty Mini Cooper Coupe S - my decision ultimately came down to the customer service. Quick response, no haggle no nonsense and an awesome car at a more than fair price. Scott went out of his way to ensure the entire process went smoothly and I couldn’t be more pleased. The car was exactly as advertised, if not better. I encourage anyone interested in buying a Mini to shop around; for the best overall experience Stevens Zcreek will be hard to beat.

Rude, careless and unprofessional

Mini has a great service team in the South Bay - thoughtful, friendly, sharp. Love that I no longer have to trek to Palo Alto! Very convenient.

Nice people and very accommodating and the cooper s model as a loaner was a rocket.

great buying experience!

Car needed a normal service. Dealer found a broken part that needed replacement but didnt have the spare available, Need to return which is good as the car Status still says it needs a service and break fluid check. Thought these would be reset ready for the next service interval.

The service is bad. The advisor didn't call me after inspection was done. I need to call the service center many times in order to contact the advisor. The advisor didn't explain issue to me when I came in next day and let me wait for a long time. Then he just asked some guy to bring me the key without any explanation. Really bad service.

Has been a pleasant experience with the sales person John who explained and helped me decide on the ever so difficult task of buying a used car.

Very good service for my 2008 Mini Cooper.

My only disappointment is they said they were going to wash the car and they did not. Not an issue but should not say that if they are not going to. Nice staff to deal with. Much much better than other dealers I have to deal with.

Excelente service beautiful place

Our Service writers, Trent and Jennifer are, by far the most professional, helpful and dedicated that we have ever experienced in the business. Their drive to take care of us is superb and something that should be seen as a model for others.

Worst experience I've ever had at a dealership. So dissatisfied with the outcome of a beautiful Cooper, came back with more problems than when it was delivered. I was told that the problems just happened by coincidence at their shop. I had the car checked by another shop and it read they had gotten car temp double the norm and shown the reset code for check engine light. Took back again because the muffler failed,not original stock. Now all codes erased and car doesn't run. If you enjoy being ripped off with a smile on their face, then Santa Clara Mini is for you. Or perhaps a stake in your heart. DON'T BE A FOOL AND BUY A MINI!

Great cars and service

My service technician Shana was very knowledgeable, professional and nice. Repairs were done relatively quickly (there was a long list!) and they discovered two issues still covered by the factory warranty. One of those was teplacement of the battery, which they did with no problem. I have read of other Mini dealerships where they have refused to cover battery replacement. Overall a very efficient and well-run iperation.

Just O.K

Really terrible service. Everyone is irresponsable. I made reservation for oil change including car wash, then after I arrived they told me the washing machine was broken for a week. Well, it's ok. But guess what, when I pick up my car on the next day, my car was scratched !!!!!!!!!!

Hector Salceda was very knowledgeable and helpful. The car was fixed quickly and without issues. A terrific experience.

Both times I brought in my Mini here, I was impressed by the level of service we got from Hector - one of those people who care about the customer, not about bureaucracy. You just feel valued and respected. Hector explained everything from our perspective, listened to our needs and provided knowledgeable, candid advice. It's interactions like these that really make a difference at a car dealership and create loyal customers.

Brought my CM in for a boot latch issue on Saturday Sep 22, 2017. Appmt was with Shane. He was very friendly, helpful and informative. He even alerted me that the next service was within 2000 miles, so I had that done too. All the work was covered under the 3 year service warranty. I would give a 5 star review, except for one issue. The Service department closes at 5pm in Saturdays, and I knew I would not make it back to the dealership until after 5pm. I told Shane this and he told me usually customers would call in when they find out they can't pick up before Service closing time. I told him I already know I can't make it back by 5pm, so he said he would arrange to have the keys and paperwork left with the Sales desk. Afternoon passes and I am busy with my activities, but I never got a call about the service being completed or service needing more time. So, at 6:30pm I checked back in with the sales desk person. She had a couple sets of keys/paperwork, but not mine. They had no way of contacting anyone in service to know if things were completed or just a communication mix-up, since service was closed because she said they were two different departments. She said best thing to do would be to come back Monday morning, when the Service department opened again. Without a choice, and without a car to drive the rest of the weekend, I got another ride back Monday morning, and found everything had been completed on Saturday, but the paperwork and keys had not been marked to go to the Sales desk for customer pick-up. This would have been a huge issue if I had needed my car on Sunday or had to get to work early Monday morning. Perhaps this was a one time thing, but I consider this communication issue significant enough to deduct 2 stars from the review. I left voice messages with service advisor and manager, Gary, to express this issue, but no response to date.

Jennifer is awesome!

Best Mini Dealership in this area.

Me and my wife took our mini for them to do a recall and oil change. But this lady Jennifer told us the we need it the alignment too our car only have 6 thousand miles is to earl for that I found out the advisers get commission so another words they took our money and on top the alignment was done poorly and the keep saying it is normal I spoken to the manager and I told him to reverse my money $200 and he said no I trying to call them but they don't answer the phone they don't return my call So I don't recommend this place at all I drove from Fresno So now my car is no strait and not sure if the recall was done correct

I am posting this as I am waiting for a drop home (for more than two hours!) from the service center. They had not told me when the next service was due. I booked an appointment, showed up for service and learned that my car was not due for service despite indication on the speedometer requiring a service. They made me wait for TWO hours for drop back home ( my home is less than a mile away). Also I requested them to replace the rear light bulb since it had a scratch. They replaced it with a defective light bulb and I am still waiting here at the service center to get it fixed again. Huh!!

I really appreciate the service at Mini of Stevens Creek. Shout out to Jennifer who knows her stuff!

Jennifer Flick in the service department is awesome. She takes the time to explain repairs/service. She's honest and very knowledgeable. I've had good interactions with the mechanics as well. They are always willing to go over the repairs and explain what was wrong and how they fixed it.

Car wash did not work, which is obviously a minus and for sure when you pay high dollars to have good service!

Everything was done quickly. When I picked up the car they told me the incorrect space number, and didn’t wash or vacuum the car though I had asked for it.

Great first time experience. Brought in my older mini and was quite pleased with the service. Plan one bringing her back for some suggested repairs later in the year.

I honestly had a good experience working with the team at Mini of Stevens Creek. John Cutler was great at ensuring I got the follow ups and details that I needed as a, at the time, used car customer. When time came to sign papers on a new decision to lease, he was there till after hours as I waited and finished the paper work with finance. Yes, the finance process was lengthy like all 5 other vehicle transactions I've sat through in the past, so it took just about the same amount of time due to people ahead of me. After receiving the car, John made sure I was satisfied and made sure I would find time to come in again so he could show me around the service dept and go over anything in the car I had questions about. A good experience indeed.

I honestly had a good experience working with the team at Mini of Stevens Creek. John Cutler was great at ensuring I got the follow ups and details that I needed as a, at the time, used car customer. When time came to sign papers on a new decision to lease, he was there till after hours as I waited and finished the paper work with finance. Yes, the finance process was lengthy like all 5 other vehicle transactions I've sat through in the past, so it took just about the same amount of time due to people ahead of me. After receiving the car, John made sure I was satisfied and made sure I would find time to come in again so he could show me around the service dept and go over anything in the car I had questions about. A good experience indeed.

Make sure you checked every single item before you paid!!! I took my car for oil change, air filter and cabin filter change. There are Add-On and item which I am not aware of. No one mentioned anything about these before I left the key to them. I should have sensed something was not right when they did not give me a written estimate when I dropped off my car. But just don't expect a dealership would do something like this?

Wonderful people, Great Service and Awesome facility. What more could you ask for?

Make sure you checked every single item before you paid!!! I took my car for oil change, air filter and cabin filter change. There are Add-On and item which I am not aware of. No one mentioned anything about these before I left the key to them. I should have sensed something was not right when they did not give me a written estimate when I dropped off my car. But just don't expect a dealership would do something like this?

All around wicked cool experience

Performed service adequately but tried to sell me overpriced and unnecessary service. You don't need a 250 coolant flush or a 250 fuel injector cleaner for a car with 30k miles.

So warming service and free Starbucks coffee.

Have been taking my MINIs here for service since I bought my 2003 when they were still in Mountain View. Bought my 2010 here as well and they keep it running like new...

Service center is a rip off. Full warranty and no loaner. Wth?

Trent has been great looking after my car. I got a shuttle service to & from Santana Row, where i had lunch with my grandson & visited some of their lovely stores. Francisco & Mathew were great driving us.....Thank you again

Very pleasant experience. Would highly recommend this dealership.

Bought my 2018 mini countryman from here. From first inquiry to delivery I got great timely professional service from Jeff Mazzella. Typically I had restrictions on what typical sale person tried to push you when you contact them and what kind of information some time they tried to feed. But here with Jeff I could discuss my different concerns with him freely. I did not get any push to buy or pricing. He helped me to order a custom build and help with pricing and smooth delivery.

Explained why I was having the issues I had instead of just restarting the car.

Got a top-notch deal on Labor Day at Mini of Stevens Creek. Great staff and great prices.

I was pleased with most of the service and interaction with the Stevens Creek Mini. They dealt with my warranty insurance, gave me a loaner and fixed it in a very timely manner. The only issue I had with was that the representative stated that the would top-off the fluids;after pointing out the radiator reservoir was low. Unfortunately when I got home I noticed that the reservoir was low. I don't need freebies and I didn't ask them to give me fee antifreeze... but if you tell me that you are going to do something, then do it. For that they lose two stars.

The customer service staff is always great and extremely helpful with whatever questions or concerns I may have. Plus my car was returned to me after its service looking like it was brand new... thanks guys I really appreciate it!!

While visiting the San Jose area, I had a tire warning light come on. I was able to get an appointment at Mini of Stevens Creek. Trent handled everything--the paper work and getting a mechanic working on the car. The tire was punctured by a nail--tire replaced, and a scheduled service inspection was also conducted. Whenever I'm in the area again and I need help, I'll certainly take my Mini to them. Great service!

Great experience! The service writer Jennifer was awesome and kept me updated throughout the service. The service technician Danny did a great job on all the repairs. The car was clean upon pickup and the promise time was as specified.

Really a great experience! People helpful, not pushy and bend over backward to help you out, answer questions or put mind at ease.

Great services and friendly service advisor! Especially Jennifer! she is wonderful and helpful! Just have my car service done on Monday and came back with a happy nice clean Mini! love it!

Good service, installed my stripes very quickly and with no problems at all and provided a loaner.

MINI of Stevens Creek worked with me to find a way to quickly take delivery of a nicely packaged 2017 Clubman S All4. Anytime I have questions about the car or about their services, they have been quick to respond and go the extra mile to keep me satisfied.

From the very beginning of our visit (8/20/17) when first meeting Marco and his huge big smile and welcome, to sitting with Gifford in finance, our experience in purchasing our new car was absolutely incredible!!! What would be "frosting on the cake" is to have a MINI dealership in Monterey (managed by Marco). Thank you! If there was a way to add more stars, I would. Thank you all.

The service writer was extremely efficient and thorough. He explained everything to me clearly and had my loaner car ready when I arrived.

Love MINI Cooper. Great service! Fast and great waiting room. Fun stuff. Thank you very much for fixing my car and giving me new toys:)

Great experience! Though it was a long process, we felt well taken care of, and everything was explained to us. We asked to test drive a couple cars, and the salesman was very accommodating. I'd buy my next Mini from Stevens Creek.

Lessons learned. I bought a used mini cooper s 2007 here a year and a half ago and learned my lessons. Lesson 1: Even a Mini dealer sells a bad-conditioned used MiNi. I bought it about $1500 higher than a market value but I thought it was a good investment since I was buying from a Mini dealer... A stupid thought. Two months later, its engine timing chain broke. Ok, the timing chain was a problem of this model (a class action Skeen v BMW, which I could not get reimbursed because my car was not maintained well enough to qualify). But what about the deficits in the oil filter housing, the vacuum pump, the high pressure fuel pump, the spark plugs that they "found" at the same time? Needless to say that I faced more problems afterwards... What a financial mistake it became. Lesson 2: Cool people are not necessarily nice. Yes, owning a Mini is super cool... The salesman who sold me a car was cool-looking but not nice. The mechanics dressed cool but not friendly when I brought my car for diagnosis and repairs. They explained to me nothing at all and walked away. It was stupid of me to think that they would be extra nice because I bought a car from them... Now I don't want to be cool. I just want to be nice and warm. Lesson 3: Driving a Mini was my dream but owning a mini became my nightmare. I had such a good time driving my mini when it was trouble-free and I can't remember when I had such an excitement last time. It is a time to say good-bye to my childhood dream car. Thanks Mini! You taught me to be an adult and own a Honda Fit instead.

very nice customer service they listen to what i am saying what wrong with my car and fix it, love this place

Great service! Lovely people. Amazing place. I love it!

Good inventory. Easy process to make a deal. Great communication from sales consultant Scot.

Overall I'd say excellent. I arrived at 7:55am and was met by someone who ticked my name off, asked me to wait in the waiting room until the assigned service agent arrived. Soon after 8:00am I was called in and Jennifer went over the different items they'd be looking out for. I had decided to wait while the service was performed. Waiting facilities were good with free coffee and WiFi and sockets for laptops. Around 10:15am I was called back and the results of the inspection and service were explained to me clearly and in each case a recommendation made which I could either accept or consider for later. Finally showed to my car personally and left with on overall impression of importance of the customer by Jennifer.

They made it easy for us to get a wonderful car. Every feature we asked for was included in the car they showed us. We took the test drive and took it home.

I went there before to look at cars, and the positive was that I was able to work with Isaiah, who made the experience quite pleasant. He worked with me to get the deal and the car I wanted. He made it an easy decision, and was fair, honest, and forthright throughout the process. What I didn't like was the fact that I was misquoted prices on an addition I wanted on the car (by another salesperson), came a far distance to actually buy the car because of that, and they were unable to accommodate the price for the service I was quoted and had in writing. Otherwise, The sales experience was impeccable, but they need to step up their customer service. Overall was a great experience and would recommend them.

I had a pleasant visit the service adviser Mr Luver Talingdan really took care of everything that I needed and all the informations that I need to know he made me feel I'm welcome and I'm very happy for that, if I have a problem again I'm definitely coming back.Thank You very much.

Wow. Totally impressed with my service advisor and just the entire Service Dept. staff. I live in SF and was servicing my car in the city. Now that I work in SJ, I'm thrilled to know that Mini of Stevens Creek does an amazing job. Will be moving my future service appointments to this dealer.

Thank you Patricia Hernandez for you awesome customer service. She was patient and answered all my question. Everyone in the service center was friendly and professional.

I appreciate being able to go back to work while my car was serviced - the shuttle/Uber service is great!

Great service. Fair approach to pricing (both new car and tradein). I would purchase another vehicle from Mini of Stevens Creek. Aside from the dealership, I purchased a '17 countryman S AWD and it is an awesome car I have to say. Very practical and sporty. Nice driving experience.

Great dealership!!!! I would recommend anyone that is looking for a new Mini cooper great customer service go visit this mini dealership!!!

Very friendly customer service and a proper timely repairing service was provided too! Thank you!

We bought our Mini Cooper S from Stevens Creek Mini last year & we were very impressed with the smooth buying experience. I have taken our car for its first service few days ago & the service experience was even more impressive ! Awesome Service, Staff, Check-in, Lounge & timely completion. I would definitely recommend to all my friends 👍

Buying my 2017 MINI Cooper S 2-door at Stevens Creek was a pleasure. Larry was very informative and professional, yet easygoing and with a good sense of humor. I had been helped by Larry the first time I came to look at MINI's back in January, but it took until June for me to decide exactly what I wanted. There was never any sales pressure exerted. And after the purchase, Larry took 20 minutes to show me all the features of the car, which was appreciated. Working through the financing agreements took a bit longer than I think it should have. It would be good if AutoNation could streamline their process, so the buyer can get on his way in a timely manner.

Had an AWESOME experience and now I have my 1st Mini and just loving it!! It was a great way to spend part of the 4th of July!!🎉🎉🎉

Highly professional and very confident and knowledgeable. I appreciate the fact that they kept me informed at all times about what was going on with the car (I got a loaner car while my car stayed at the shop). I can also say that they went above and beyond with how professionally they were handling all my questions and requests and after all how they took care of my car. I specifically want to thank Trent, since I was communicating with him all the time my car was in the shop, but I can guess that I should also thank to all others in MINI Stevens Creek. Also, what I like about this service center is that they usually answer your phone call very quickly. I have experience with service centers in Virginia, and other part of California, and it is not always the case. This place is the best MINI service center that I visited so far.

I've consistently had a good experience with MINI of Stevens Creek.

What great service! We will be sure to use their service department again.

Traded in an older car & bought a new mini clubman. But they worked with me thru 3 different iterations of financing and 2 different car choices. Just so patient and low pressure. Can't praise them enough.

More than awesome! This is how all car dealers and service must be.

Had squeaky mirrors and breaks. Mini had to order new mirrors and "adjusted" breaks. Breaks Still squeaky so the replaced pads. They still squeak like an old car. A lot of hassle for not quite resolved problem. Mirrors appear to be fine now.

Pleasant to work with and will recommend to others.

Everyone was so awesome!!! I have to say I was not looking forward to going out and finding a new car.... but I had to. I got to mini and right away I felt comfortable when I met Scott!!! He was awesome!!! He Made my husband and I laugh and gave no pressure on the sale! We left that day with a mini and I am in looooove!!! Thank you for everything :)

I bought a pre-owned MINI Countryman here yesterday and I have to tell you it was the best car buying experience I have ever had. There was no pressure from the saleman Marco - I'm serious, no pressure! He was polite & courteous & helpful throughout the entire process. They offer "no haggling" pricing which means the price shown is the price you pay, and that's such a relief. Their prices were good, too- we checked Carfax to compare the price with those around the country. They were right on par. The finance manager Gifford was also very friendly & helpful. All in all a great experience (and a great car!!).

I worked with Larry for my mini experience. He has been great, honest, and not pushy when it came to figuring out what I wanted and needed. He was able to give me my options clearly and help me find he best Mini for me. I came back for three test drives because I wanted to be sure and not once did Larry seem frustrated by my constant questions and requests to drive. He was even helping out other clients when I arrived and still managed to take care of me. I ended up going with the Convertible Mini Cooper. The manager, Amos, wa a great and very kind and caring. Isaiah also helped me when Larry was busy and took me on yet another test drive. He's great as well and always had a smile on his face. :) When going in to sign all the documents with the finance team, they were great and not pushy with up selling additional services but informed me of my options. My only regret is not giving them a hug before I drove off the lot for helping me get my fun car that I've been wanting. I love my mini and am having so much fun.

Marco was a brilliant sales partner and went way beyond the call of duty for us to create an amazing experience for our daughter.

Above and Beyond! I continue to be impressed by how this service center is run. I have a 2015 Countryman Cooper S AWD and it is always well taken care of when I leave it here. They are on time, friendly, knowledgeable and efficient. I love that I get a loaner car if I cannot wait for the services to be finished. And they wash and vacuum it too. Jennifer has been my service rep since I had my 2003 Cooper S and she has been amazing and always goes that extra mile. I wouldn't take my car anywhere else!

It was nice and fast service. It's always good that I can drop off early and pick up my car late after work.

A shout out to Trent Devlantis and the service team at Mini of Steven's Creek for dedicated support through a tough repair on my 2006 Cooper. It took a few tries, but they figured out the issues that were plaguing the car and fixed it. Many thanks!

The staff is fun, friendly and cool. Everything is explained in detail and service was provided on timely manner.

I love coming here. As much as I dread having to take my car in for any service, I know that whether I am waiting for the service to be complete or getting a loaner vehicle, my time is not wasted and the repairs will be done effectively and efficiently. And the staff there are always fun and friendly. It really is a car dealership for me.

The person's that helped me were awesome. I couldn't have had such a better experience. If I had to buy another car I would buy from you guys again.

Made an appointment ahead of time with the intention of buying a car the same day. Fastest car purchase experience from negotiation up to bringing the car home. Very courteous staffs.

Larry was an excellent salesman. Very helpful, professional, straight to the point, and had excellent knowledge of the cars. Pretty good manual driving skills too! Would recommend to anyone who wants to purchase a mini.

So my experience started out not so great, with a sales specialist who is no longer with their team. Which turned out to be a spectacular thing because I was handed off to Mariah who is absolutely wonderful. Actually every other member of the team was spectacular. They went out of their way to make me feel super comfortable. Mariah reached out regularly with updates and always responded promptly when I had questions throughout the process. She even helped get me to the airport to drop off a rental car I had so I didn't have to uber back after picking up my new car. Mariah is doing double duty supporting finance as well, so when I arrived she was helping another customer. She set me up with Marco who was an absolute pleasure to give me a detailed tour of my car and help me configure the settings to my liking. What an awesome dude. In this business there are some things you can't control, like drop in customers and hour long credit applications, but these two did their absolute best to make it super pleasant and fun. I was even offered an appointment to come back and get a more detailed tour to answer any questions that come up in the first weeks of ownership. An experience super similar to Apple. No pressure but lots of resources available to you if you want them. Some things to keep in mind though: - There is new customer parking by the service center but some of it is reserved for test drive cars. Keep an eye out for tiny cones. - The standard warranty for Mini has changed and doesn't cover nearly as much, so give the extended warranty options a real listen - You can put part of your down payment on a credit card, so pay that bill before you go to sign the paperwork if you want to get some extra points

Came in to buy our teenager a car. Received excellent service from the moment we walked in and from Isiah our sales person. The finance guy was great to. They had little perks like free water, coffee, granola bars and popcorn. Just all around really pleased with the car buying experience!

Great personal service. Hector was a good guy. I didn't even know they had free loaners and 3 years free service

Larry was great at helping me to find my new car and Henry in the finance department was awesome - completing all the paperwork so quickly

Overall we had a great experience buying our Countryman.

Excellent experience with MINI of Stevens Creek. Robert Roberts was very sweet, informative, and not at all pushy as some car salesmen can tend to be. This was the first time I actually created a car from scratch and it ended up being far less painful than I thought it would be. In the end, I got the exact car I wanted and I absolutely love driving it.

I and my parents purchased MINIs from MINI of Stevens Creek. We worked with Marco, Isaiah, and Henry and we are happy to say that all three of them were knowledgeable and made the car-buying process so easy. Customer service was top notch, and we overall had a pleasant and wonderful experience at MINI of Stevens Creek.

Marco was friendly and helpful, with no pressure at all. A wonderfully atypical car dealership experience.

Traded in a 2007 Mini Cooper Convertible for the 2012 version of the same and the exchange couldn't have been smoother. Great dealership to work wth.

It's my first time at this place and they have an awesome customer service great friendly staff. Vip lounge.

Shana was my service advisor and she was great -- knowledgeable, friendly and super responsive (she provided me an update via email before I got there for pickup)... they had me out of the door that evening, as promised. The price was high but I appreciate knowing their work is warrantied and the price was quoted to me far in advance -- no surprises. Upon pickup, Shana walked me through the many details and sent me on my way before the estimated completion time ... mini was repaired, washed and driving like a proper little beast! :) thanks!

I leased a mini cooper from this dealership and everyone was professional and very welcoming.

Ken Ohran made the buying process smooth and easy, a surprisingly pleasant experience!

Excellent buying experience. David and Aaron were able to shape a very interesting offer that I could finally not refuse. The car (Mini Hardtop 2dr JCW) is just a fun car. I can only recommend this dealership. Thanks guys.

MINI of Stevens Creek, Robert and Henry in particular, were fantastic people to work with as I purchased my pre-owned Mini Cooper S Roadster - professional, friendly and informed. I love my new Mini and really appreciate the people at MINI of Stevens Creek - thank you!

I came in with a purchased used Mini for service. I was given excellent advice by both Jennifer Flick in service and Scott Rachfal in Sales. While I was juggling trying to return the lemon to the original owners, Scott helped me find an even better Mini to drive home in that same day. I love Minis and I now have my own, much cuter and much more reliable than the one I came in with, at a very reasonable price, due to AutoNation's no haggle price.

I bought a 2016 Mini Cooper-Clubman and Larry Lyons did everything he could to make sure I was able to walk out of the dealership at the monthly payment I requested. He was very genuine and I appreciated his service. I LOVE my Mini!!!

Bought a 2015 Ford Escape. Recommend anyone going here. Great prices. No haggling. Clean facility and wonderful customer service

Robert was a easy going and kind salesman. Being there as a female without a male counterpart, he did not make me feel pressured into buying anything nor did he make me feel like I was getting a do or die sales pitch that I had no way out of it. I left the dealership completely satisfied and with exactly the MINI I wanted. Excellent service.

I bought a pre-owned Mini Cooper coupe from MINI of Stevens Creek. Selection was great, and the staff was super helpful from the moment I walked in the door. I worked with Yaopeng Wang. Super guy! On the day I picked the car up, I was helped by Ken, I believe., Another super guy!

Good experience, easy choice when you have such a helper like Amos Tony and Mariah. Friendly atmospheres, informative guidance, no pressure, willingness to help, complete understanding of your needs. Appreciate good attitude and customer oriented approach! Love my new car more and more.

Tony helped me with wonderful service and answered all my questions! Thank you so much, MINI @ Stevens Creek!

A fine buying experience. No pressure. We really like the car so far.

Our salesmen Kaicheng Li at Mini Stevens Creek was amazing. He understood everything we were looking for, made appropriate suggestions, helped us figure everything out we needed and gave us a great deal compared to other Mini dealers in the Bay Area !!

I came in to have a problem addressed that I thought was taken care of months ago -- the rain sensor not working. Then the rain started, and I found that it was not working. This time, the repair is complete, fortunately. The only negative about this particular visit was the lack of communication. I had trouble getting through to the service advisor when I tried to call, my messages were not returned, and when the car was finally ready, the SA was not working that day. The communication here used to be a LOT better. I'd get regular updates and questions about how to proceed. Not so any more. They either need more SA's or better training in communicating with customers.

After test driving about 20 cars and going to 30 different dealerships in the Santa Cruz and Santa Clara areas, and having one insulting and frustrating experience after the other, I went to MINI of of Stevens Creek. I was not hopeful that the experience would be any different. I was completely wrong. I met with Kai and test drove the car, I ended up purchasing. He was polite, respectful and friendly! He offered us a fair price and wonderful to work with. The entire process was simple and straightforward! I would recommend Kai and MINI of Stevens Creek to every woman tired of sexist insults and anyone wanting a great deal on their new or used car!

Overall great experience! I finally transitioned from my 10 year old mini to a new 2017 Mini and I couldn't be happier. Robert was incredibly patient throughout the process and I never felt any pressure nor did I feel rushed to make a decision. Although I loved my 2005 Mini, I couldn't be more thrilled with all the new features and the smooth and solid ride of my new Mini...every single person I have dealt with at the Stevens Creek dealership was thoughtful and very helpful, particularly Robert Roberts (as well as the CFS Manager, Gifford Chan). Thanks again Robert for having the amazing patience and thoroughness in guiding me throughout the process of getting my new Mini...I love it!

I took my Mini Cooper S Convertible in for service on a mystery ailment--suddenly the wheel on the front passenger side stopped moving when I was coming out of a parking space. The car recovered in a minute, but it was freaky. Mini of SC wasn't able to figure out what caused the seize-up, but the service was careful and thorough, as far as I could tell, as well as prompt and courteous. One hiccough: when I got the car back, all my bluetooth settings were erased. I didn't realize it right away, because I went out of town the next day. I got most things working on my own. But I still haven't been able to get the media player to work. I know they'll make it right when I get a chance to take it in, but I wish I didn't have to spend more time on it.

After a year of waiting, I went back to the same salesman who took me out on multiple test drives the first time around. Once again, he showed me used and new. This time I left with a barely-used 2015 4 door Cooper S hardtop and I love it!

I purchased a new mini from Stevens Creek that was shipped to Michigan from California. The dealer shipped a damaged car, failed to provide the requested Bill of Sale, and sent me a Manufacturers Certificate of Origin that was not assigned to me. The management, quality control, and administrative section of this dealer is appallingly bad!

My Mini Advisor was courteous, a good listener, not an over zealous sales person. He took the time to understand what I like about driving, amenities I couldn't live without and presented me a great car for purchase. No pressure, just a ton of respect.

We just moved back to the South Bay. We brought our Countryman in for service. Our adviser was Jennifer and she was very helpful and nice. It was a great experience. We definitely recommend MINI of Stevens Creek!

owning multiple cars and having given the car for service, nothing beats the service handled by the Mini of stevens creek. Jennifer was awesome, she handled things perfectly and made sure to cover all possible issues and made sure it was take care of. Thank you Jennifer /Mini of stevens creek.

Yaopeng Wang, a.k.a., Beyond, was the young man who worked hard and patiently to help me determine the best car to fit my needs. After doing a search, looking at and discussing the various options, test driving the different models, we narrowed it down to the basic Clubman with a sun/moonroof. I ultimately purchased that (2017) model with pepper white body and black top which, after a week, I'm very happy with. Beyond didn't pressure me or try to "upsell" me, or attempt to push me to move to make a decision sooner than felt comfortable. He just listened carefully to what I needed, what my concerns were, worked with his manager to offer me a fair price, and now I'm a first time owner of a Mini Cooper.

Overall, an easy two hours. Don't appreciate the loud television, or loud music in lounge. Otherwise, fine.

Tony W is a great salesman and we did not feel any pressure at all. We did buy the 2017 Mini hardtop. It is a fun car to drive and everyone are super nice there. I am still learning how to use all the function.

Tony from Stevens Creek Mini was very helpful and patient in helping me out to pick a car. Also got a decent discount on the deal overall. Would definitely recommend him for others out there.

I had a great, painless experience purchasing a CPO Mini. Mariah and Tony took great care of me, and I'm loving my new car!

Had a good experience buying a car here for my daughter. I am glad you aren't surrounded by hoards of salesmen! Paperwork was done fast and so far the car is great. Robert Roberts is a friendly, helpful guy to work with!

Great service! Came in for an overall check up plus warning lights on my car that wouldn't go away even after it has been addressed. The crew inspected and fixed the warning lights in a timely and efficient manner. Highly recommend for Mini repairs and services.

Absolutely first class experience.I would highly recommend this Dealership to anyone.

I've had my Mini for a week. I love it. Went into buy a used Mini. Came home with a 2017 Mini 4 door Hardtop. Larry was awesome. I drove the Cooper and the Cooper S....of course I loved the Cooper S. That was Sunday evening. Didn't leave the dealership till after 9 PM. Larry took his time and went through allot of the cars features. He took his time and wanted to make sure I was comfortable with everything.

Had the best experience ever. Went in to buy a used Mini...came away with a 2017 4 door Hardtop. I've had my car for a week. Larry took his time with everything. I test drove a Cooper and a Cooper S....no contest... I bought the Cooper S. Didn't leave till after 9 PM. Larry went over allot of the features in the car. Helped me synch my phone for music. He was awesome.

I had my mini in for her 30k check up. My assigned associate was very sweet. He was able to accommodate our need to leave by a specific time and even has the car ready before the time he had set. I bought my mini here 3 years ago and drive up from monterey to have them work on "her" because of their great customer care. I highly recommend this mini dealership for a great buying experience and for all of the scheduled maintenance or repair work you need!

I took my Mini Countryman in for a 30,000 mile check-up and oil change. The employees were pleasant and efficient. I also appreciate the shuttle service to a local shopping mall.

In 2009, met Larry L. and bought a 2009 Mini Clubman. This year, 2016, came back to meet Larry L and traded in my 2009 with a 2016 Mini Cooper. Pleasant transaction with Larry L!

Went in for oil change ,excellent service but took to long

I was looking for a MINI and I really appreciate the no-pressure sales team at Stevens Creek. The dealership is impeccable and they have a ton of inventory - lots of options! I'm very happy with my Paceman S :). Larry took the time to explain just about every feature, and I felt very well informed about my purchase.

Sales Rep Tony Williams was excellent in providing an explanation of all the facets of the new Min Cooper we just purchased. I've been driving and buying cars for over 50 years and Tony is the best salesperson I have ever dealt with. We love the car for it's size, comfort, and just plain fun to drive.

Great service, great attitude and very knowledgeable. I got the car I wanted in a very reasonable amount of time. This has been the best service I have received at a car dealership. Thanks guys!

My uncle took me car shopping for a mini cooper in my price range. I really wanted a stick so we had a hard time finding one. We went to Mini of Stevens Creek, and they had 1 in my price range. Fortunately it was really nice. The salesman took us on a test drive, and that was basically that. We didn't get a lot of wiggle room on the price, but it was a pretty fair price to begin with. tldr: Looked for a Mini between 15-20 thousand. Found a really nice one. Feel very satisfied.

We went in to test drive the mini hard-top, but saw the four door Countryman. We test drove both, loved both, but REALLY REALLY loved the Countryman. The process was the best we have ever experienced. We set up a time to meet with Mariah before arriving and she was the best. Was ready to work with us, friendly and knowledgeable, answering all our questions. There was no pressure to buy, we actually left to go eat lunch, giving us time to think about the purchase, and came back later in the day. There was never any pressure to buy right then which we really appreciated. We LOVE the Countryman. We down-sized from an Acura. The Countryman is so easy to drive. I especially like how I can park anywhere! Just zoom in and out of any space without any problems. I love the sporty look too! We even got the stripe down the front adding character. I am able to fit two car seats in the back. Hard to believe but they fit nicely! And the four door allows the kids and adults to get in w/ ease. The dealership followed up with us multiple times. We can set up an appointment to go over any settings on the car that we need clarifications on. How nice that a dealership actually follows up with you to see if you're happy! I would def. recommend Mini of Stevens Creek, they were the best!

Don't come here if you want help buying a new car. I've been here twice in the last month and walked around for a total of one hour. Both inside and outside. Not even the receptionists said hello on each visit. Monday morning I was here before 9am. She busied herself putting on her make up and her cohort just stared at the phone. I did go up to somebody and asked a question about the Clubman model. He then asked a guy sitting at a desk. Guy at desk gave me a short answer then went directly back to looking at his computer. I guess I'll use Truecar again to get me the best deal the go wherever they send me to spend my money.

My repair took 5 days to complete but because I had the same model loaner car it was not a problem.

Always feel well taken care of with the best service!

Tony was a great help! He worked with us on all aspects and was able to get us into the car we wanted in a reasonable amount of time. This has been the best experience we've had buying a car. Thanks guys!!

Hector's style was outstanding as the service leader. Responsive, professional, good communication approach and responsive. One suggestion on facilities - more power plugs around the seating area for those waiting for repair. A number of us were huddled in one corner that had a power strip.

Trent was very friendly and professional, the service timing was convenient. thanks!

I recently bought a 2017 Mini Cooper at Mini of Stevens Creek. Started with a couple of helpful and low-key visits to their showroom for Q&A with Ken and test drives with Jeff. Checked out their extensive inventory via their web site. Decided on what features I wanted and closed with a pleasant purchase experience with Mariah. Happy owner of a new Mini!

I am very happy with my Mini Cooper Countryman. Marco and Robert were both super helpful & nice to work with.�

Big inventory to choose from. Good customer service.

Was good; Scott showed me the vehicles and explained everything in detail. Very helpful.

Brought my Mini in for routine service, and Shane took great care of me, and the experience was seamless and quick.

Brought my car in for an extended warranty item, Shana was my Service Rep and she was awesome! She was on it from the beginning, friendly and knowledgeable, made sure I had everything I needed. I would go back here again and I would want Shana again! Thanks so much!

I have purchased both used and new cars from other dealerships prior to my recent 2017 Mini Clubman S purchase. My Mini experience was the best I have had to date.

I made an online appointment for my Birthday check got it in on time and was out with a clean car in about an hour.

Received my car back, but it was not completely put back together, discovered upon checking it out when we arrived at our home. I was very disappointed, and what does that say about what they did that i can't see when they left things undone and didn't catch issues during their inspection that needed attention!

Shane is a great guy, very knowledgeable and very friendly.

My review is based on my experience with Jeffrey Mazzella. I came in wanting to buy a new car. At this time, they were also hosting some sort of event but Jeff still squeezed me in and had me test drive a few cars. He was also very thorough when he explained features of each car and I was never rushed in spite of his busy schedule. Whenever I had a question, he got back to me right away... no matter what time I contacted him. Very soon after, I decided to order a custom clubman. From placing order with manufacturer to delivery of my car, he provided me status updates... even while he was on vacation! This was also my first time buying a new car, and he made it so easy. I can't recommend him enough! Thank you Jeff!

Had my car serviced after returning from MTTS 2016.

Just bought my first car, ever (!) from MINI of Stevens Creek. Marco Obillo was my super helpful contact at the dealership. From the first email inquiry I made, Marco and team were on it! I special ordered my Cooper S Clubman and the process was smooth and error-free. Marco kept me informed through every step of the way and did a great job ensuring the car of my dreams was the car I ended up with. He went out of his way to help get my awesome boot stripes custom made and installed by another vendor. If you are considering purchasing a MINI, I would fully recommend that you consider this dealership and ask for Marco!

Just picked up my newest MINI Cooper S and I can't say enough about the team at MINI Stevens Creek and most of all Ken. Thanks for making the second MINI purchase easy and fun. See you all soon for our "second date" this month. I have a few questions about the technology I don't have in my older MINI.

They need to rethink their approach to tires. They recommended expensive balancing / alignment and I went for it. A week later I have a nail in the tires; but because they are run-flat, it can't be repaired and I have to buy two new tires. The same tire is much cheaper at any tire shop. Once they remove a run-flat tire, they are not allowed to put them back, so make sure you take a flat somewhere else. Again this week, I took it for an oil change, another nail, and have to buy a new tire.

I found the service experience for my JCW Countryman was very thorough and informative. Jennifer is a very good at her job, pleasant to deal with and very informative of all work being performed on my vehicle. I'm very happy she is my service adviser. I can only imagine what an asset she must be to your firm. As I waited for my vehicle I watched how she handled her self and all the interruption form other customers as she perform her job and was very impressed with how well she handled all situations with a smile and firm direction. I will always bring my vehicle to your service department, I have always had a good experience.

The service department is always very customer oriented...wish they provided donuts in the early morning though!

Fast scheduling. Loan car provided. Oil change performed as time prescribed. Overall very smooth service.

Excellent service . Larry was very helpful with my buying process . Thank you ,

Always an excellent experience when Shana is responsible for my appontment.

My wife and I had a great experience picking out and picking up our new Mini Hardtop (it was a 2015 but was still new). We were able to communicate our needs to our sales representative Robert Roberts who was able to walk us through their existing inventory and get us into a new Mini that afternoon with no fuss at all. We love the car and the whole experience.

Bad bad bad service....I drove to Santa Cruz for a better deal and REAL SERVICE

Last week I purchased a 2014 Mini Cooper Paceman. Deandre was my salesperson. He was extremely attentive, polite and patient. I enjoyed working with him. I would highly recommend my friends working with him.

Ken was an awesome sales person, not too pushy, honest, and patient.

I came in looking for a used car, Ken helped me with price quotes online before I headed to the dealership. He was very quick in responses, and was very accomendating. When I arrived at the dealership, I didn't feel rushed or overwhelmed, with Ken's help prior to coming in it made the process quick and easy. It was really an in and out process, which I really like. I would go back to this dealer, and recommend it to my friends. I walked out happy and with a car.

Arrived at appointed time and was called in less than 10 mins. Shane was wonderful pulling up our record to confirm the services to be done during this visit. And he delivered as promised by having the car ready for pickup by 4pm. 3 Stars for repair quality because this morning my co-worker came to tell me the hood of my car was not closed all the way although the lock is secured (thank goodness for that!). How is this even possible?!? I've noticed that the hood of my car has been shaking but didn't think too much of it. Going forward, as stupid as I think something is (like hmm, maybe these professionals didn't close my hood properly?), I must check it out. I hope this is a one in a billion oversight on the technician's part. I mean closing the hood securely should be a no-brainer, right?

Quick responsive good service, Service person was quick to respond with options .

I have my Mini serviced here. Great service from repairs to getting a loaner car and explanations on the technical stuff.

Great customer service! I am loving my brand new Countryman! Robert was super helpful and the buying experience/paperwork was done quickly! I'm happy to be back in a Mini!!

Very Negative - the sales manager refused to respond to my emails regarding a problem I had with the purchase of a new Mini. I do not recommend purchasing a new Mini from this dealership

As usual, everything was first rate! I requested a loaner and a practically brand-new MINI was provided for my use. I saw the same service representative I've seen every time I've come there. He's not the only courteous, efficient and friendly person there! When you call the place, the person answering the phone is SO nice. The work was done and a couple of things that might have needed to be done later were also accomplished. Perfect service!

Trent was my service person and he was super friendly, and he explained everything so that I knew what the service department would be doing to my mini. He was outstanding.

The first person to greet me was the person checking me in for my service appointment, he was friendly and very helpful.

Great experience at Steven's Creek. Attention to detail, and super customer service.

I couldn't be anymore happier with my current purchase of my new 2016 Mini Countryman S. Ken was beyond excellent with providing me with info about this vehicle he was able to find me exactly what I was looking for and I can't help but how appreciative on how my experience with Ken and Mini of Stevens Creek. I would totally refer anyone that is looking to buy/lease to visit him and the dealership. Thanks Ken your one hell of a great salesman. -Rudy Moralez

By far one of the greatest car purchase experience ever. I have dealt with this dealership for a little over a couple years and decided with all the great service why not buy. My salesman Ken Orhan was very helpful and knowledgeable on my purchase with a new 2016 S Countryman. He was able to find me every little thing I was looking for and I'm beyond happy with what I now drive. Thanks Ken you have went beyond salesmanship and I'm very greatful to have met you. -Rudy Moralez

Overall a very positive experience. Really appreciated our service advisor, Trent, for working with us on providing a loaner vehicle while waiting to replace a defective passenger airbag sensor that took three months for the part to become available.

Service for power steering pump recall. Jen the service rep. was outstanding. She took care of all the details, recommended a wonderful place for lunch, by the time I returned, everything was perfect. Will always ask for Jen when I need my Mini serviced.

The Service Center at Mini makes it so easy. I had an unexpectedly full schedule the day of my service appointment and Mini told me in advance how long the appointment would take, and my car was ready when they said it would be. Luver even arranged for it to be washed for me in that tight timeframe. Bonus: I've never leased before, having owned 3 cars in 30+ years, so when you go to pick up your car and the bill is $0, that is amazing feeling.

This was outstanding service. My service advisor took care of all the possible issues that might come up during my annual service appointment. Everything was great and I got a fantastic loaner car during the Service appointment.

As I set out to purchase my second manual Mini Cooper S, 2 door hardtop, I was drawn to Mini of Stevens Creek because of the large selection of Minis that matched my criteria. Motoring advisor, Marco Obillo not only answered my call but also answered all of my questions and invited me down to take a look and test drive the Minis that met my criteria. As I entered the facility, which was very welcoming and clean, there was a buzz of conversation and excitement. The entire Mini team of Motoring Advisors were visible, smiling and attending to all of the guests, answering our questions. I decided to custom order my 2016 manual 2 door hardtop Cooper S and Marco Obillo was ready to help me with my order. The process was very pleasant due to his kindness and knowledge of what needed to take place so that I ordered exactly what I wanted. Well, my Mini arrived and I met with Mariah Adayan, who was also extremely knowledgeable and kind, to complete the finishing details on my purchase. From Marco, to Mariah to Sales Manager, Amos Karpf; the entire Mini Team of Motoring Advisors, made the experience of purchasing my second Mini outstanding! Kudos to Mini of Stevens Creek from the genuine kindness and appreciation they showed me when I first placed my phone call to the sale of my car and the follow up calls and emails to confirm that I was happy with my purchase. See you all when I buy my third Mini :-)

As I set out to purchase my second manual Mini Cooper S, 2 door hardtop, I was drawn to Mini of Stevens Creek because of the large selection of Mini's that matched my criteria. Motoring advisor, Marco Obillo not only answered my call but also answered all of my questions and invited me down to take a look and a test drive of the Mini's that met my criteria. As I entered the facility, which was very welcoming and clean, there was a buzz of conversation and excitement. The entire Mini team of Motoring Advisors were visible, smiling and attending to all of our questions. I decided to custom order my 2016 manual 2 door hardtop Cooper S and Marco Obillo was ready to help me with my order. The process was very pleasant due to his kindness and knowledge of what needed to take place so that I ordered exactly what I wanted. Well, my Mini came in and I met with Mariah Adayan, who was also extremely knowledgeable and kind to put the finishing details on my purchase. From Marco, to Mariah to Sales Manager, Amos Karpf; the entire Mini Team of Motoring Advisors to Sales Manager made the experience of purchasing my second Mini outstanding! Kudos to Mini of Stevens Creek from the kindness they showed when I first placed a phone call to the follow up calls and emails to confirm that I was happy with my purchase. See you all when I buy my third Mini :-)

We had a great experience with your employee Mr Song Chen he was very patient and presented an excellent job for us as customer.

Went in without appointment with an urgent problem, Paul assisted me in identifying the issue and got it fixed quickly and I didn't have to change my day's schedule around it. Thank you Paul!

Been coming here since the older, closer MINI dealership closed down. A friend who had a MINI told me of the service here, as well as the SA that I've have for a few years. While I've had snobby service at other MINI dealerships, I've never run into that here. I've never felt like I've been given a :line" about my car?even after it got into an accident (T-boned) I got honesty and various scenarios for repair This was consistent with another MINI dealership we had to work with?both were great. Pretty dang happy.

I've Ialways gone to Trent for advice and recommendations to keep my 2007 CooperS running perfectly. So a Service Engine light means "GOTO TRENT". If minor, the Mini Cooper Shop fixes it while I wait. They trust me to do my own oil changes using original filters and recommended oil and I do it each time we have our tires rotated every 5K-6K miles.

I came in for an oil change. At the end I was not sure if my other liquids and tires had been checked. I forgot to ask. Tires were checked off as ok....I did not get an explanation of what that meant. I should of asked.....But assumed it was done....but the person helping me was already helping someone else when I was told my car was ready.

Terrific and expert service staff. Kept me informed at each stage of the diagnostics and let me make the decisions on how to proceed based upon transparent and complete information. Friendly, positive, and professional envirnoment.

My experience at the dealership is always a good one. Very easy to make an appointment. Loaner car is always available if needed. The dealership is aware how busy I am, will get me in and out as quickly as possible.

Great service, clean shop, friendly staff. Will come back for all service needs and to purchase next vehicle.

I always try to get Trent D. To help me when I have to take my car in for service/repairs. He is patient and kind.

Jennifer T. is EXCELLENT. She was extremely courteous, professional, got my Mini in/out of service promptly and highly recommend her as a Service Advisor. I was very impressed overall with Mini of Stevens Creek's Service Dept. Lisa B.

I bought my MINI from these folks and no one else has laid a wrench on it. When it is in for service, the job is always done right and the car comes back with a fresh washing. What's not to like?

Shana was excellent. I felt she was knowledgeable and she listened attentively and answered my questions thoroughly. She was on time for my appointment, kept me informed and delivered excellent service. I cannot really judge the Quality of Repairs but everything appears to have been taken care of.

Steven's creek Mini has been a great experience. Always quick to respond and eager to help.

The entire MINI team was patient, accommodating, personable and kind. I've leased cars in the past and this was by far my best experience. I'm proud to be a member of the MINI family now! I recommend this dealership to all.

Great sales and service. Cameron was great. Vehicles we're priced without gottchas. The don't dicker on the price very refreshing.

Good experience buying my new MiniCooper. Nice showroom and nice salespeople-not pushy.

I came in for the oil change. The staff took care of me right away the moment i got there, no time wasted. Great service

The reception is fast ad well as the service. They give a good attention to the problem of my car.

great experience don't have a bad thing to say about my experience dropped of my car they handled he work needed called me as soon as it was done turn around time was great picking up and dropping of was simple my service advisor Hector Salceda was great

Shane was extremely helpful with my service appointment. He was clear and courteous. Awesome job Shane!

Exactly as expected. Appointment on time, reps very good, all was well. Too expensive that's all.

Check up for my mini. It was fast and liked the suggestions.

shane coufer was service agent and he was nice, friendly, an accommodating. However the issue for which I brought my car for has not been resolved and I do not live really close. Additionally, when I attempted to call device yesterday, they never answered phone and I was told they were too busy, which was disturbing to me. There is a reason it is called the service department, to take care of customer needs. Very frustrated!

Brought our Clubman in for standard service and was taken well care of by Shana as she had done many times before. Shana is on top of her game and knows these cars well. The facility is clean and the service very professional. The car was returned on time as promised and came with a complimentary wash. Definitely one of the better car service experiences you'll have. Highly recommended!

This visit was a very pleasant experience. Keep up the good work.

We dealt with Marco during our process and he made it the most relaxing experience and was very open and honest about all the models we were looking at. Overall my experience could not have been better thanks to everyone at MINI!

I bought a Mini Cooper Hard Top 4 Door on last Saturday and super happy with the car and the sales support. The sales executive Jaswant "Jesse" Bassi provided excellent information about the product. I was able to test drive 1.6 and 2.0 engines and finally chose the big brother. All the processes were finished quite efficiently and I was out with my new Mini. My all previous cars were "run of the mill" type but this one is different and makes me feel different.

I had a great experience with mini of Stevens Creek. My service consultant was very thorough and honest about the work that needed to be done and the associated costs. They took great car of my car and set me up with a loaner for the few days they needed my car. My mini runs great and I feel confident in the work they did.

Was taking my used Mini in for a recall service. They gave me a nice loaner car for the day mine was in the shop. It all went well except they forgot to get the key from me, which I assumed they didn't need as they are a dealer. Ooops. Went fine after I dropped the key off.

Service coordinator was dismissive and rude. He did not make any suggestions regarding possible services needed. I asked for a loaner and was simply told no. No explanation.

My experience at Mini of Stevens Creek was great! Huge selection of cars and Mariah was wonderful to work with. She was very helpful and easy going in my process of buying my Mini Cooper Sport. I would definitely tell friends about this place and have them request Mariah as their salesperson. Also Henry was very nice to work with in the financial area.

Nice staff :) Great service! So far I am very happy with my 2016 Mini Cooper S...

Trent Davlantis was very responsive, attentive and professional. I had a very good experience with him. He is a great asset to your organization. He explained everything thoroughly and made sure all my questions and concerns were answered.

He was awesome, friendly, thorough and very pleasant to work with.

My car was ready in just a couple hours, and the car was left like new!

Very accommodating , quick service and knowledgeable advisor(Jennifer ) .

Customer service plays a huge role in keeping customers...Trent D. at Mini of Stevens Creek provided excellent service when I brought my Mini in due to a panel malfunction. He took the time to explain what could have caused the malfunction and had it resolved within an hour. Knowledgeable and courteous are traits that stand out with this guy! Thanks Trent!

My transmission blew out and I had to tow my car to MINI of Stevens Creek! Jennifer and Paul and their service team of techs were awesome! They explained everything thoroughly, Paul even took me into the shop to show what needed to be done, including other major repairs that was also needed and could be done at the same time. The whole repair job was pretty extensive and Jennifer was very mindful of my finances and worked with me to get everything done at a price I could afford. She really listened, handheld me through the entire process with constant updates, suggestions and feedback. Paul and his tech team were awesome! The cherry on top was that Jennifer heard me talk about my broken cupholder (original part is hard to get nowadays) at the beginning when we discussed all the estimated repairs. Because the replacement part was hard to get and expensive, I passed on the cupholder. When I picked up my beloved Mini, there was an installed brand new cupholder attached to my dashboard, courtesy of Jennifer! It totally made my day and touched my heart! Thank you Jennifer and Paul for the extra touch and going the extra mile, especially for an out of towner! Much appreciated and my Mini is running great, thanks to all of you. :-)

Trent gave a good service explained everything clearly and answered all of our questions. :)

I left my car at the MINI dealership to have my engine checked for a known defect in the timing chain. Service advisor was helpful in the condition assessment and in the explanation of repair needs. Timing chain was effectively deflected and had to be replaced. They also recommended extra maintenance services to be done soon. Got my car back in 2 days.

I had an appointment the following Tuesday for ongoing tire pressure issue. Friday before,I asked if they could put air in tire for me as I needed my car that day. They said sure, & actually replaced the tire that day. I did utilize shuttle service and would like to add how attentive they were with my time constraints.

My husband and I have invested many hours buying cars over the years and we can honestly say that Mariah and her team of Mini Experts truly moved into the #1 position of best buying experiences ever. We Love our Mini Clubman S and look forward to the many new ventures she will brings us.

No problems. No complaints. Good service. Staff is very helpful.

Stevens Creek Mini has so many options to choose from. Scott Rachfal was pleasant to work with as he showed us my top three cars and there features. We focused more on talking about the car and my expectations for it rather than just numbers. Once we decided on a car, I was able to walk out with a brand new 2016 mini. Car shopping was made easy with the Stevens Creek team. We would definitely purchase from them again.

Thanks to the Stevens Creek team and especially Scott Rachfal for all of his help in choosing a new car. From the moment we arrived Scott apporached us and answered all the questions we had. He was very patient as we were a little indecisive but helped us narrow our results to our top 3 favorite cars. I was able to talk away with my dream Mini Cooper 4 door hardtop in pepper white with black rims. Scott included an attachment for my phone and 2 stuffed animals for my mom and I. We will definitely be returning soon to purchase a vehicle as a gift for my sister.

We came up from Pacific Grove just to "look" at some Mini's and drove one home that same afternoon! I've had Mini envy for some years, as our neighbors have one and just love it. I wanted a car that didn't look like every other car on the road and the Mini fills the bill on that wish. The welcome we got from the moment we walked into the dealership was so positive and different. Never were we swooped down upon by a hovering salesperson; we actually waited a few minutes for the "next up". The place was hopping and you can feel the good energy! Our salesman, Carmen Javadi, was very knowledgable and answered all our questions with ease. We told him what we wanted and he never tried to "up sell". We took a walk across the street to a huge lot with hundreds of Minis and after much "oooing & ahhhhing" at all the different colors, finally picked our baby, a green Mini Clubman! We signed a few papers and drove off the happy parents of a beautiful new Mini! I could not imagine a more friendly, knowledgeable, and professional dealership than MINI of Stevens Creek. Truly, the most fun we've ever had purchasing a car and we've owned many!

Cameron was very helpful and efficient. He made the buying process, fast, smooth and hassle-free.

Top notch experience buying a car! Will definitely recommedf to friends and family.

The service we received at this dealership was great! We were allowed to browse on our own and only when we were ready to talk did a representative approach us. Ken Ohran was quite thorough in discussing our options. Once we got to the financial aspect of our purchase, Henry helped us fill out all the necessary paperwork. At that point Ken was very patient in going over all the operating aspects of our new Mini convertible. When we did run into a minor problem with one of the tires Ken was able to get us into the service department where Drew was able to take care of our problem and get us back on the road. Thank you to everyone at Mini of Stevens Creek. By the way, the coffee machine is great and makes waiting easier.

Absolutely great mini store! I like the internet sale manager Robert Roberts, awesome! Great price and service! I enjoy my new mini very much!

I came to Stevens Creek in search for the perfect Mini Cooper for my needs. Anthony Williams was the perfect help throughout the entire process. He gave us space when we needed it, did not hover over us as many sales personnel do, and answered all of our questions. I am not only happy with my purchase, but I am very happy with the customer service experienced at Mini of Stevens Creek, especially from Tony. The importance of feeling taken cared for during such an important and stressful event, is very important to me, and the Staff here aided wonderfully.

I had an really good experience and excellent customer service since I arrived to MINI of Stevens Creek, the sales man was awesome !!Her name is Mariah Adayan , she helped a lot in the whole process, he was kind.

The buying process at Stevens Creek Mini Cooper was easy thanks to Hendry Ng and the rest of the staff.

Drove in without an appointment and they were able to service my car and make a repair all in the same day, Awesome!!!

Thanks for your professional service. It on time. Good coffee and clean facility.

Hendrew helped me pick up the car. He was very informative and patient, explaining car and looking for the cars with my desired feature in the parking lot. This deal really has a lot of Mini, all kinds all colors and different options. I ended up buying a Yellow one with premium package. I feels like in a night club sitting in car in the night. I am very happy with it so far now.

Very friendly people. Shana Bates is always very very helpful, fast and has the repairs done.

I enjoyed the whole process of shopping my new car from start to finish. Tony at Mini made it easy for me and fun, no hassle.

i was greeted with a hello and directed where to go. Felix followed up with me on the time he stated, had no surprises and the car was washed and vacuumed when i picked it up.

Went here to look at new cars and the customer service was amazing. They helped me find the exact car I was looking for.

Robert is an awesome dealer. He tried his best to help me and made sure that the car fits all my needs. He is super patient. Even though I already bought the car a few days, he still answered all my questions when I need.

Good experience overall. Would definitely recommend to someone that was shopping for a Mini. My salesman, Anthony, wasn't too pushy and was very patient. Nice guy -- took a good amount of time walking me through the process and all the details of the car itself. The only part of the process that I was a little bit confused by was what truly was covered through the warranty versus what I purchased in the extra coverage package. Beyond that, great experience.

We had a great experience at MINI Stevens creek. DeAndre, our sales rep, helped us thru the test drive process with a lot of patience and great attitude towards any questions we had. Having been to some other car dealers where our experience was less than average and having heard about cars dealers that treat their potential customers poorly, it was a refreshing experience. The sales experience can make or break a deal and I've experienced this first hand at other showrooms where even though the car was great, the attitude of the people at the dealership put me off completely, We were only out to test drive and were planning to make a few stops at other brands after, but the Cooper Clubman was love at first drive and we picked it up the same day. There were some hiccups with the financing process that took overall about four hours back and forth, but what made it possible to deal with was that we were constantly being updated by DeAndre about where in the process we are and whats causing the delay. Also since dealership forgot to inform me about some documents I needed to bring along, we had to go back home and collect them for which we were given a ride by Dilon at the dealership . Little things like these really make a difference and show that this is a company that believes in giving their customers a great experience and don't just stop after selling the car. Would definitely recommend this to anyone who is looking to purchase a MINI.

Very thorough repair work, they even fixed the problem I didn't report. My car is still under warranty, so I got a good fix mostly for free.

I found my perfect car here in Stevens Creek. The price were great.service was good at first, but I have waited a week to have my car ship to me while they first agreed on this will only take 1-2 days.

The service was very good, and all the staff was helpful and friendly!

Had my daughter's mini serviced here. Very impressed with service. Fastest so far.

Bought new mini and traded in old car there. The service was great.

After the first test drive I fell in love with the Mini Cooper. Tony was very helpful and patient showing me different Minis to find the right one for my needs and budget. Thank you, Tony!

I went to the store twice and emailed them once inquiring in stock cars. The email response was quick and the sales were very friendly. No pressure and I got test driving very soon. After I bought the car, I was offered very detailed instruction for the car.

Bought a JCW. Love the car. Excellent with people skills. No stressed.

Great dealership having a good experience in buying a car Mini, BMW.

Shane Cofer, who handled my recall issue, was sensational. He not only lined up a car for me while the mechanics attended to my vehicle, he printed out directions to a nearby movie theater when I told him I wanted to see a film.

Upon looking over some cars during the holidays, we were greeted by one of the salesmen who was just walking into work and wanted to help us right away. Hendry Ng was very inclusive and wanted to get us the best deal we could get on a new 2015 coop. In the event that we couldn't immediately drive the car home, he even went out of his way to offer him driving our car to our house 4 hours away. The process of buying such a large investment was smooth and very detailed. The deal we got and the people who helped us along the way was the best holiday gift we could receive.

Easy, stress-free, no sales pressure buying experience. Different than some other MINI dealerships, this one advertises the MSRP, but discounting is available, comparable to the other dealerships in the Bay Area. You just need to ask. Plus, they have a lot more selection for what I was looking for. Robert helped me, and was very knowledgeable and easy to work with.

I really enjoyed going through the online inventory first. The price offered online was a little lower then the price at the dealership. I took a screenshot of the additional online pricing and Mini Cooper honored that.

They have promised to change my bonnet stripes on my 2015 Mini Cooper S as they were dirty and also buff and detail my car.

Staff was very helpful. Bought a certified Mini Cooper.

IN 11-2011 CAROL KOBACK SAW TO MY NEEDS PERSONALLY , SO I WOULD HAVE NO PROBLEMS GETTING MY NEW MINI CLUBMAN.THAT SAME CAREING FOR HER MIMIER 'S IS STILL AT MINI OF STEVENS CREEK TODAY.KEEP UP THE GOOD WORK AND BE BLESSED....M.L.

Had a very pleasant experience with my car search and buying. Extremely helpful and answering-to-the-point people. Robert and Jeffrey - you guys rock!!

I went in for service and my experience couldn't be better. Felix Alvarez was my service advisor, he's not only knowledgeable about his job but also very polite, friendly and respectful. He's great in every aspect, definitely an asset to this company. Thanks to Mr. Alvarez I will be back again and again.

Robert Roberts helped me buy my dream car, Mini Countryman. He was very thoughtful and fun to work with. He is very knowledgable and patient with all my questions. I had a blast during the process and know that if I ever need anything he will help.

Good experience. Sales person was pleasant to work with. Did everything in a timely matter as promised. Love my new Mini Cooper!!

Our experience with Stevens Creek Mini was awesome. The whole process from A to Z was straight forward and smooth. We were initial to meet Mariah, but we were runnin a little late and by the time we got there she was already with another customer, so he handed us off to Jeff M. Jeff was awesome... took care of us. Loving the MCS

first time customer for an urgent car repair quick e-mail replies, detailed information and feedback, good in person explanations, car cleaning, Thanks for the excellent customer service.

Dealing with Scott was a pleasure. Our finance person Chan was good and helpful too. Overall it was a great experience.

We built a Mini Cooper 4 dr type S from their Web site. The Mini took exactly 8 weeks to arrive and I could track the build from start to finish. The sales person was was very patient and answered and found answers to all questions. By the way the Mini Genius on site is very very very knowledgeable. We met with the Genius two weeks after taking delivery to go over any questions on vehicle the meeting lasted 1 hour 45 minutes. He answered all questions accept one, but with in 24 hours he contacted me with the answer. Nice dealership!

Very easy buying a car for San Jose mini hassle free

We made an appointment with Jeff M. and he was very professional and very friendly. He helped us find the car we want and was very patiently explaining to us the car features. I would recommend him to all my friends should anyone is interested in a Mini..

I just bought my third mini. Love my car and loved working with Jeff M. and Robert. Sales manager Carol, is just the kind of person anyone would want to work with, too. Although I am not ready for a service, yet, I think the service manager, Andrew, is one of the most honorable people I have ever trusted my car too. Luver, in service, always gives me a fair shake and never leaves me hanging.

We purchased a new 4 dr Mini in June with a BMW Extended Warrantee 2 wks later, it was totaled when a landscape company t-boned it. Car was great and we lived w/concussions but no major physical injuries. We realized we could get the BMW Warrantee cost reimbursed since it was totaled--so we went to the dealership at the beginning of Aug and filed the paperwork w/Finance Dept. They said it would take 2 months. We called BMW Warrantee and they told us they had sent the Dealership a check on 9/21/15. We called the Dealership beginning of Oct--but they don't have voicemail so we left a message for Finance Dept. No return call. We called again and eventually got a call back that the money was in Texas and hadn't been sent to them yet. We called two weeks later, left messages to the point the receptionist remembered us--no call backs. We left a message for the General Manager no call backs. We then called BMW and a great Manager personally took us on and contacted the dealership over 3 weeks ago asking them to expedite our check. No check. We called BMW again last week (11/6), she again called the Dealership and as of today (11/13 no response). We were first time buyers from this Dealership and loved our Mini--but if this is how they treat their customers--who will need to buy a new car once all the insurance is taken care of, they obviously are not interested in return business. Consider this if you are thinking of buying from them--once you drive off the lot, they don't seem to be too interested in you being a good reference!

I signed up for a test drive and within minutes, Mariah had contacted me to see what exactly I was looking for in my MINI. I sent her what I created online & by that evening she had several options for me. Mariah was easy to work with and talk to. Unlike most "car dealers". She was very knowledgable and listened to what I wanted. We proceeded with the test drive, which was a blast(!), and I fell in love with the dream car I have always wanted. The sales process was quick & easy and for the uber amount of bells & whistles, was an awesome deal. All of the staff we encountered was friendly, helpful and genuinely felt like they enjoyed what they were doing and believed in the product they were selling. Thank you Mariah & MINI for helping this girl get her dream car. I LOvE it.

Good dealer, great services, very happy with my new car.

My wife and I bought a couple of 2015 coopers from a great salesman named Brian. He was perfect in every way. The problem is the service center has no checklist process based on making sure that any added car features work after the reprogramming and/or repairs are done. This causes us to waste our time coming back to them to fix another problem that wasn't broken before we dropped our car off to them. Telling us it was programming issues after we find out they caused a problem. Causing us to ask ourselves, "Why wasn't this issue recognized after the programming was completed?" This has happened to me and now to my wife. Making this a known customer service flaw and process issue. They also promised me a manager call back. It's been a couple of weeks and I have not heard a word. Highly unprofessional in my book and the service people go around asking for a good rating when they don't deserve it. My wife and I live far and waste gas and time going to this service center because we live near Oakland. They can at least check if everything is working the way it should and understand that reprogramming the car can affect how added features work (wife's issue) and the maintenance reporting system (Which was my issue.) I'm sorry to say that the service center is disorganized, has no checklist process after reprogramming the car, and doesn't care to call all their customers back. My suggestion is to hire a consultant to help organize incoming calls, appointments, document reprogramming known issues that could affect maintenance reporting and features, and training requirements to keep a team professional and up to date. I hope your so called "high class" service becomes the truth one day and that this service center can live up to the BMW/Mini cooper standards in service. This service center makes a gas station service center look more appealing to take my car to.

It has been great experience working with Sales team. It has been smooth process buying new car for my wife.

Excellent people and great service. I would recommend them to everybody

I went in telling them I did NOT want to buy that day and got no pressure whatsoever to buy that day. Instead I was shown pretty much every model they had and was able to test drive anything I wanted. I checked out many other cars in my price range but was constantly pressured to "make a deal today". I went back to Mini and Robert Roberts was happy to see me back and help me through deciding on the exact model I wanted. It was a long process because I ended up going with a custom order, but they were patient and helpful throughout the whole thing. I cannot praise the whole team more highly. This is how all car buyign should be!

Great car buying experience. All employees were very knowledgeable and knew what they were talking about. They are not the typical scumbag car salesmen trying to screw you over. Big selection of cars to choose from. Highly recommended.